The GM was very friendly and helpful. Will rent from this location again.
Gregory S.Customer Reviews for U-Haul at Powell Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was easy and efficient for my move. Thanks!
Tara B.Rental went very smooth and clean everything was excellent
Barbara G.Everything was great! The employees were so helpful and kind!
Angela J.Super friendly staff and ease of picking up and drop off were 10/10!
Jane A.Manager Sean Cark misled me into thinking he was going to install a wireless trailer light sensor in my vehicle (which I brought to the office and left with him). He then insructed his technician to install a wired system that I never asked for, charged me over $200 for the wired system he installed, and refused to refund me when I requested a refund for his office installing a writing system that I did not ever ask for. I literally put the wireless transmitter and the wireless light system on the counter in front of Mr. Clark before this installation happened - and asked him to install that specific wireless transmitter, which he said he would. At no point in time did Mr. Clark inform me that he was going to install a wired system that was incompatible with my wireless trailer lights. One other male employee witnessed all this (and it is on camera). He knew that's what I wanted installed, and I left those items with him with the understanding they were going to be installed. At no point did I request a wired system be installed in my vehicle. Please issue immediate refund.
Ian B.The manager was amazing! Personable, helpful, knowledgable and cool dude! I will only rent my future PDX uhaul needs from him.
Paris F.Experience was perfect. I would recommend this site for anyone looking to rent a Uhaul trailer.
David L.Your team at Powell is top notch. Mike is the man! -JP
John P.Tell them where the gas cap is on the Ford cargo vans. The person who helped me when I called was very nice and did not make me feel stupid. Thank you!
Michaela E.I locked the keys in the truck. When I called the location they said the only way to get help unlocking the door was to call the 800 number. I was told it would be $210 to unlock the door. That's terrible. You are a horrible company.
Matthew C.The employees were kind and smart, and the installer did a fantastic job.
Carli D.The work at this U-Haul is fantastic. I compared the price of U-Haul to the dealer and you always the definitely the better deal. Thanks for your great work.
Michele B.This location and the personnel there were excellent in every way. However, I absolutely detest U-Haul Inc.'s website because of the way too many clicks to finish the reservation process. It has totally unnecessary efforts at up-selling.. One Page, that's all it should take. Also, your phone tree system is an embarrassment, especially with its constant efforts at getting one to use the app.
Clyde S.Upon arriving at the store, I was met with a line of customers, indicative of a busy morning around 9:20. Understandably, this led to a longer wait time, but what truly soured the experience was the appalling level of customer service. The lone team member at the front desk appeared disinterested in assisting customers, despite being the sole representative available. While not outright rude, their lack of enthusiasm and willingness to help was palpable. To compound matters, they offered flimsy excuses for the extended wait, citing staff shortages and computer issues. Outside, the situation didn't improve, as another team member was observed aggressively yelling at customers to move their cars from the lot. This unnecessary hostility persisted inside the store, further adding to the tense atmosphere. The pinnacle of poor service occurred during my return process. Opting to utilize the U-Haul app due to the lack of assistance, I was once again confronted by the same aggressive team member. Despite my attempt to handle the return independently, they insisted on involvement, displaying a complete disregard for customer autonomy. This consistent pattern of neglect and aggression highlights a glaring deficiency in the store's customer service standards. It's evident that management or corporate intervention is urgently required to address these issues. Additional training and a comprehensive review of customer service protocols are imperative to prevent such experiences from recurring in the future. As a loyal customer, I implore the management to take decisive action to rectify these shortcomings and restore faith in the brand's commitment to customer satisfaction.
Cirilo G.I was treated very well at the Portland pickup location. They were friendly and helpful. The person at the drop off at the Renton location was also very cordial. Thank you for making a difficult move run smoothly.
Ralph Z.I dropped my wallet when dropping off the truck and they called me right away when they found it. A+ honest service team.
Matthew S.It's the second time I've used this location. The guys are very friendly and helpful each time. I will be back for sure.
Jacob M.Great customer service always! So nice and knowledgeable. Your employees rock!!!
Lauren B.Great service, friendly employees. They were transparent about all the charges associated with my hitch installation and I'm happy with the result.
Suren D.Car was incredibly clean and well running. The two staff working on Saturday 3/2/24 were both very helpful and very very nice!! Will definitely come back next time I need a rental
Sierra C.Exceptional staff willing to go above and beyond. Major kudos
Hilary B.The staff was awesome. Smooth rental.
Adam L.Best location in Portland. All the folks are nice and helpful. Facilities are always great. This is the model UHaul store.
Paul S.The staff was wonderful and the equipment was good quality. A+
Emily R.VERY FRIENDLY AND HELPFUL
April Marie U.Enjoy driving vehicle. Felt very safe!
Keith R.My couch and my bed were completely soaked when I took them out of the uhaul. I'm assuming from a leak in the roof.
brittni Z.The customer service was fantastic. There was one employee at the register with a customer and when the manager Shaun saw that I was waiting, he helped me at the second counter. He was very helpful, polite and aware of the fact that moving day could be really stressful for people and was able to answer all of my questions. He and the other two members employees I interacted with were great. This experience has redeemed all of my previous Uhaul experiences.
Michaela E.The customer rep (Andrew was his name?) was awesome, very cheerful and helpful, and got the paperwork quickly for us.
Trang N.The app is a bit convoluted. Better to just work with an on-site employee.
Tyler B.The counter help was kind and professional
Michelle E.U-Haul is the best place to get a truck wen moving
Gregory B.Have blankets and hand trucks available to rent at all times (out this time)
Brandon R.Employee was very helpful and had a great sense of humour
Laura C.Vehicle was extraordinary: nearly new, extremely comfortable for such a vehicle (9' van), well maintained. But the best part of the rental was the person with whom I dealt…Sean Clark. Thank you to him and to U-Haul!
THEODORE R.Every staff in the office helped me with the rental process, they were detail-oriented and answered all my questions patiently. Great and efficient customer service!
Yuet T.The three guys working Saturday 2/17/24 gave the best uhaul customer service experience I've ever had with uhaul. Thanks guys for all your help!
DESI H.Staff were friendly and helpful, despite the system having issues across the country. Second time I've rented from this location and will be back.
THOMAS N.The employees there are always great. I've rented her multiple times and when I drop it off the employee is always friendly and positive.
Darren J.The service was great!
Thomas S.Staff was pleasant and helpful. Only downside would be. There's no parking on premises so you have to find a place on the street which is fairly well monitored by video cameras if you're close to the U-Haul parking lot and immediately adjacent to the U-Haul office.
DOUG B.My lady is allergic to animals and there was hair all over the passenger seat and it stunk like a wet dog or something in there.. it wasn't good and on top of once the car went over 40-50mph it started swerving to where it didn't even seem like a little alignment problem it was more than that. I would like a refund
Toni H.The folks on staff were super helpful and kind. Give them a raise. Thanks.
John C.The staff was efficient, kind and helpful, and the equipment worked well. I couldn't ask for a better experience.
sharon M.I just wanted to say that the store clerk who assisted me was great! He was extra friendly and helpful and went above and beyond to help me! :)
Lisa S.Good service. Staff are friendly and knowledgeable.
preston D.Really friendly and helpful clerk
Nolan B.Great service. Friendly staff.
Kurt R.Always excellent service and very good equipent
Stanley C.When did Uhaul start charging for mileage in-town!? I was shocked to see the price at the end of the day. Won't be coming back to Uhaul for local truck use given your change in pricing.
Sova N.Don't rent out vehicles with a check engine light on. That then will be inoperable for your customer
Josh M.The GM, Sean, and his team were incredibly helpful and upbeat! It was such a refreshing way to start off our moving day. I highly recommend this location, thank you so much U-Haul team!
Kaytlyn O.This is my go-to U-Haul location and everyone is always been super friendly, down to earth, and helpful, it's been a real treat to rent from here and I will continue to do so in the future.
Michele M.The truck I was assigned had keys locked inside. They had to give me another one and I didn't get the dolly and other items I'd paid for
Erik B.The truck stunk of cigarette smoke.
Ron S.It was easy from reservation to check in to return. Thank you for the use of your van. I plan to use this location for any future needs of a rental truck.
Jennifer N.The clerk, Andrew, was wonderful, funny, and extremely helpful. We had a stressful time doing the task we needed the vehicle for, but Andrew had us leaving with a smile and a laugh. And for the vehicle, it would be SO helpful if there was an onboard Navigation system or at least somewhere to mount the driver's device for directions. A lot of renters are unfamiliar with these vehicles and it can be dangerous to constantly need to look down at a phone in their hands or on the console for their directions.
Ripley L.Friendly, capable staff!
TOM F.The U-Haul reeked of cigarettes, had a hard time getting up to speed (well below average hauling lag) when empty!!!
Olivia A.The two guys that I interacted with were funny, helpful, and really seemed to enjoy and take pride in their role. I alway like seeing that.
Timothy S.Store associate wouldn't let me drop off near my ending location, insisted it would be "cheaper and better" to bring it back to that location despite being a huge inconvenience for us. And spent more on mileage. When I dropped u haul off parking lot attendant rudely asked me to re park backwards, in a tiny tight parking lot while another customer was getting ready to leave with a large u haul. I declined and said I did all I could it was his job to manage the lot.
Tina Q.The check in process was very inefficient. The U-Haul app also did not work so I had to login to U-Haul via Safari on my phone. Once I got through and put my info in, it took about 10 min for my verification to clear. My truck also only had an 1/8 of tank which I assume was because I wasn't going very far, so I had to stop and fill up a few gallons on my way home from U-Haul to meet my movers. Between the slow check in and having to fill up, I barely made it home on time to meet my movers even though I lived about 7 min away from U-Haul. Good thing I booked the truck a full hour before. The truck was decent and I got all my moving done within the allotted time.
Jonathan J.Trask was super helpful!!
hannah K.The staff were above and beyond in their efficiency and friendliness. Kinda blew me away, I wasn't expecting it to be so pleasant.
Sara G.Great folks.
Henry M.There was a slight problem with the amount of fuel in the truck, but your manager took care of everything!! Great service! 5 stars!! Thank you!!
Nathan C.This u-haul place was excellent. With the ice storm that came in, THEY called me up saying to keep it for an extra day with no charge for safety reasons. This was so great because I was scared to have to bring it back then drive my small car home.
Teri B.Very helpful and friendly. Thank you.
SHIRLEY A.They always make things so easy!
Jason S.