Customer Reviews for U-Haul at McKnight Rd

Rating:

4.0

All went very well!

Rating:

5.0

PERFECTION - Best U-Haul shop in North Pittsburgh. I highly recommend them for all Military , PCS, Active Duty & Veteran moves. Great .Job U-Haul ! Thank you for all your support of U.S. Army & Veterans !

Rating:

5.0

The guys working there were very nice and I was happy that it took less time than I would have thought.

Rating:

5.0

Nothing

Rating:

5.0

The service guy was very helpful and knowledgeable he helped me getting my lights working

Rating:

5.0

Fast, accurate estimate, friendly

Rating:

4.0

I Liked the people that worked there and the location but the truck smelled and was leaking oil everywhere. We ended up with 5 piles of oil on our driveway in 24 hours. I had to drive an extra 2 hours to return it and get a new one. They did not make me pay for mileage but time is money. They also knew something was wrong because they had oil spots on their driveway and had to put oil in the truck the week before.They should have just taken care of it instead of making it my problem and now my driveway has permanent stains. Then the next truck said needs an oil change as soon as I got in.

Rating:

5.0

Folks working there was so nice and funny and I appreciate them. Thanks

Rating:

5.0

They did have one chair for me to sit in, but it would be nice to have more of a lounge for customers waiting for their vehicle.

Rating:

4.0

Customer service was very good. The gentlemen also didn’t hesitate to put my bike rack on my car when I asked him to do so which is sometimes hard for me. It was much appreciated.

Rating:

5.0

The young man (looked like he was 16) who serviced my car was excellent. He was professional, knowledgable and did quality work.

Rating:

5.0

the vehicle was clean and the staff was great but the windshield wipers stopped working 1 hour into the drive and it was raining very hard. it made operating the vehicle very difficult. i know this was a mechanical issue but was unfortunate and made our event significantly more challenging.

Rating:

5.0

Have a waiting area for customers!

Rating:

5.0

Waiting area really needs upgraded

Rating:

3.0

It would have been nice if everyone was on the same page when I went over the costs.

Rating:

5.0

This location is my go-to location for U-HAUL rentals , as well as trailer hitches. I always receive excellent service.

Rating:

5.0

Nothing

Rating:

3.0

Don't ever assume the UHaul truck you rent is clean and dry. We rented a 10 foot truck to store valuables not damaged by a major water leak above our garage ceiling that damaged a lot of stored garage valuables so we rented a UHaul to store our additional valuables for 3 weeks while we settled with insurance and found contractors to make repairs in our garage. When we moved our valuables from the UHaul back into our garage, many of the boxes were soaking wet from a leaking roof or seam in the Truck. Therefore do not trust a UHaul truck to be leak proof !!

Rating:

5.0

Guy at desk great, installer also. Very efficient and professional, in & out in 30 minutes

Rating:

1.0

I was charged for 3 gallons of gas. The needle was higher when I dropped it off. I took pictures before leaving and when I returned.

Rating:

5.0

The guys were great. Super-friendly and had me in and out in no time at all. Thanks!

Rating:

4.0

I think some training about the vehicle would be helpful. Specifically about the racing engine when stopping. Also I got ripped offf with the gas . There was no way to guess how much to refill so I filled the tank . I will bever accept a vehicle that doesn’t have a full tank of gas

Rating:

5.0

Customer service was brilliant.

Rating:

5.0

Waiting area is a bit limited - just one basic chair.

Rating:

5.0

Cookies.

Rating:

5.0

Excellent customer service. I was VERY impressed with Russ and his team. This team deserves a raise!!!

Rating:

5.0

Quick and no problems. Front desk was very nice

Rating:

5.0

Always great customer service!!!!

Rating:

3.0

I specifically reserved a furniture dolly. The young men on duty suggested I take an appliance dolly instead because they couldn't find a furniture dolly. It was useless. I asked for a credit and they told me they couldn't give me one for that dolly. I don't like paying $7 for something that wasn't what I reserved and also was useless to me. As well, the printer refused to work and I spent considerable time waiting for the young men to get it to work. It didn't. They were fine young men but the experience could have been better for sure.

Rating:

1.0

I was charge extra for fuel the truck did not have in it. I took a time stamped picture of the gas gauge prior to me leaving the premises. I was charge a fill up fee even though I filled the tank up to what was in the truck when I picked up the rental. Not sure why there were additional charges. I should not have to fill up the tank if that gas amount was not already in the truck when I rented it. That is the reason for the poor rating.

Rating:

5.0

Agents were very friendly and helpful.

Rating:

5.0

Perfect

Rating:

5.0

Have used this location before and it seems to have everything and the people working there have always been helpful.

Rating:

5.0

Joseph was extremely helpful. I could not expect any better service than the service Joseph provided.

Rating:

3.0

The return of the vehicle went well, and the employees were very efficient. This location is smaller, and is limited in the number of vehicles available.

Rating:

4.0

When you rent a truck, make sure the battery is charged. I waited over 5 HOURS for someone to come and jump start the truck. Once he did, he told me not to turn the truck off when I refueled it, otherwise it wouldn’t start again. You put my safety at risk just by driving this truck. I got no apologies. So I will NEVER use U Haul again, nor will I recommend U Haul to anyone.

Rating:

4.0

Check in and pickup was easy, and the staff was very helpful. When I did the pre-inspection of the trailer, I opened the door and it still had blankets, pillows, and other moving materials that had been left in it. The attendant helped remove these articles, hook up the trailer, and checkout the lights. The trailer itself pulled well and I had no issues with it. Return was very simple the next morning.

Rating:

1.0

My vehicle is in the shop and I needed a vehicle for a couple more days and asked if I could get into anything else for a couple more days because they said they needed the van return for other clients and the lot attendant said they had nothing but when I returned it they had 2 vans 3 pickup trucks and multiple big moving trucks but they had nothing. They could put me in for two more days joke U-Haul on McKnight road is a joke. I personally will never use U-Haul again. I’ll go to Penske or Herc or any other rental company. They offer a great price at $19.99 a day and then when it charges $.68 per mile rip off rip off I could’ve rented a Mercedes-Benz for what I paid for a week of a U-Haul

Rating:

4.0

Back was dirty with leaves/grass. Otherwise everything good

Rating:

5.0

Quick pick up and drop off. Friendly staff.

Rating:

5.0

Your tech was great.

Rating:

5.0

Nothing, everything was great.

Rating:

5.0

All is good

Rating:

5.0

Better parking hahaha . Everyone was great and the work was quick

Rating:

5.0

Improve the waiting area

Rating:

5.0

Such great service. In and out in 30 mins. Pay these guys more they're doing a great job

Rating:

5.0

Vincent and his staff were wonderful. I went in for a new hitch and a wiring harness and I was out the door in an hour. Excellent server by his staff. Highly recommended

Rating:

1.0

Make sure that managers don't call customers mother fuckers and bitch and tell me shut the fuck up..for questioning a charge...and refuse to take cash from me for payment...it was very threatening to me ..I was going to call the police but decided against since he has my phone number and address...I will never recommend this place and have written a review and have wrote what happened in our two twp. Facebook pages and low and behold this has happened before to see efferent degrees. Still waiting for the district manager to call this happened 10/29, between 950 am and 1030 at the McKnight Rd store with tray Gardner....check the tape out for your enjoyment .penske from now on

Rating:

1.0

Had to change my reservation multiple times, location opened an hour later than supposed to which compromised my move. Very unprofessional.

Rating:

5.0

Good job.

Rating:

5.0

Same.

Rating:

5.0

Very kind location doing a good job

Rating:

3.0

I felt unsafe in the vehicle because of the brakes. The brakes did not operate as expected. The brakes pumped as if I was on ice and they also squealed. This forced me to drive less than 1/2 or 3/4 of the speed limit on a major thoroughfare and with the hazard lights on because I felt the vehicle would not stop in time if needed. I informed the staff upon the return. Luckily, I stayed local with the rental. I would not have driven it over a long distance. I suggested to the staff to have the brakes checked before renting to another person.

Rating:

3.0

It seems I waited and then they forgot to give me the recieverthat I paid for with my installment prior to my appointment which was stated right on my invoice that they gave to me, and I had to go back in for it and then prove that I didn’t receive it and waited a little longer while they verified that it was the right size. Otherwise everything else worked as expected and fit.

Rating:

5.0

Good experience. Had to extend our time by 1/2 hour and it was easy to do.

Rating:

5.0

They were both very helpful. Give them a raise.

Rating:

5.0

Excellent service all around. Let us know when service would be completed saving us a trip home and back.

Rating:

5.0

Ross and Vince provided excellency customer service and a great timely turnaround!