Customer Reviews for U-Haul at I-95 & State Rd 84

3,900 reviews

1840 W State Rd 84   Fort Lauderdale, FL 33315
(1 Block East Of I-95 On Sr 84)

(954) 525-4125

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 525-4125

1840 W State Rd 84
Fort Lauderdale, FL 33315
(1 Block East Of I-95 On Sr 84)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything is perfect.

Joseph Wetzel 
Rating:
5.0

Keep doing what your done! Impressive from Start to Finish 😁

Carmen Letizia 
Rating:
5.0

Customer did not leave a comment.

melvin bennett 
Rating:
5.0

Customer did not leave a comment.

Joe Sanchez 
Rating:
5.0

Customer did not leave a comment.

Benjamin Planas 
Rating:
5.0

The U-Haul team was accommodating, and we appreciate the time and effort they put into helping us to use the U-Haul van to move.

GEORGE MORTON 
Rating:
5.0

In the beginning it was a nightmare because you had no trucks available with a week reservation however, Alicia from the reservations upon was able to take care of everything for me and make it a lot more affordably convenient which compensated for the extra 150 mile drive so I want to thank her very much And also the staff at the location where I picked it up

Anthony Jusino 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER PINDER 
Rating:
5.0

Customer did not leave a comment.

patrick shea 
Rating:
5.0

Customer did not leave a comment.

Edward Montoya 
Rating:
1.0

The lady at the front desk is rude and not welcoming. I reserved a van and she gave me a box truck. She claims there was no more vans but there was 1 there the whole time.

Olivia Pacheco 
Rating:
5.0

Customer did not leave a comment.

Eder Paz 
Rating:
5.0

Customer did not leave a comment.

WALTER HASTINGS 
Rating:
5.0

Customer did not leave a comment.

Mher Movsisyan 
Rating:
5.0

Customer did not leave a comment.

mark scott 
Rating:
5.0

Christine Damiano General manager was amazing! She called several locations to locate a hitch and also assisted me with finding another location to install the hitch asap. I was on a time crunch and she went above and beyond. You guys are lucky to have a manager like her on your team!

LOREN HARPER 
Rating:
5.0

Excellent service. Equipment was in good working condition. Friendly, helpful associates. Would use again and recommend.

Michael Knoll 
Rating:
5.0

Customer did not leave a comment.

Robert Stevens 
Rating:
5.0

Customer did not leave a comment.

kim sawyer 
Rating:
5.0

Customer did not leave a comment.

JOSHUA OSBY 
Rating:
2.0

It took 4 tries to find it even with the GPS and a call to the company. We finally got directions from a local business owner. The reason I would recommend it is the service was excellent and now I can give the friend directions.

Linda Hartford 
Rating:
5.0

Great service always.

Richard Martinez 
Rating:
5.0

Customer did not leave a comment.

Edward Schaller 
Rating:
5.0

Always an excellent experience at this location, friendly staff clean equipment and good location.

Israel Flexer 
Rating:
5.0

The process to rent is very difficult for existing customers that frequently use uhaul. There is nothing streamlined about pickup. All data that is used for renting is not held for future rentals. The app that does the sign in, doesnt even save it for the rental location and needs to be duplicated when picking up rental. The delay is not in every location, but some of the busier locations can add substantial delays. Even for people that rent different equipment in the same week.

BRADLEY CARLTON 
Rating:
5.0

Customer did not leave a comment.

Jerry Rosenbaum 
Rating:
5.0

Excellent everthing fast and clean and the best price

Mohamed Charem 
Rating:
5.0

Customer did not leave a comment.

Dorothea Rosenblth 
Rating:
4.0

Yes, I have a comment about the process to return the truck. At least the person who does should identify himself and not just approach and ask for the keys without even saying Good morning mi name is xxxxx and I will be helping you with the return process, Good Customer service should be a Must all the time! Additionally, at the register this person should explain the billing and not just let the customer guess the next step. I am aware that someone can experiment a bad day, but at he end what makes satisfied customers to come back is the type of customer service provided.

Delsy Aroca 
Rating:
5.0

Very helpful and polite.

Paul Dorsey 
Rating:
5.0

Customer did not leave a comment.

serge poulin 
Rating:
1.0

Return truck same day 15 early and got charged for 2 days

Alain Rigaud 
Rating:
5.0

Customer did not leave a comment.

Ernesto Quincosa 
Rating:
4.0

Customer did not leave a comment.

Cory Amend 
Rating:
5.0

Second time at this location another great experience!!!!

Israel Flexer 
Rating:
5.0

Customer did not leave a comment.

Nancy Evans 
Rating:
5.0

Customer did not leave a comment.

ROBERT EDEWAARD 
Rating:
5.0

Customer did not leave a comment.

MICHELE CAMUS 
Rating:
5.0

Customer did not leave a comment.

Richard Boykin 
Rating:
4.0

Customer did not leave a comment.

Jerry Carter 
Rating:
5.0

I have rented twice within a month and their staff are indeed well prepared to deal with “customer service” Love it!! from their youngest staff to the rest of them. 👏 this is the way it should be 👍

Ana Balcazar 
Rating:
5.0

The proprietor was ready with the paperwork when I arrived. The truck was prepared to go and I was in and out in 15 min. Plus being very courteous at 7am.

Thomas Fluehr 
Rating:
5.0

Customer did not leave a comment.

Ronald Bartgis 
Rating:
4.0

Customer did not leave a comment.

CARL BARNETT 
Rating:
5.0

Customer did not leave a comment.

tony lyle 
Rating:
5.0

Customer did not leave a comment.

Marcelo Plou 
Rating:
5.0

Customer did not leave a comment.

SCOTT ROSSNER 
Rating:
4.0

Customer did not leave a comment.

daniela burgio 
Rating:
5.0

Customer did not leave a comment.

Chance Balleza 
Rating:
5.0

Most important thing is the people who work there have a smile on their face 😊

Kastro Prendi 
Rating:
5.0

Customer did not leave a comment.

Michael Henry 
Rating:
4.0

Customer did not leave a comment.

Jose Pietri 
Rating:
5.0

Very helpful lady and young man. Very polite and the young man came out to move the truck, because I dropped it off in the wrong parking. That was great, because I was stressed from moving.

Stacy Smith 
Rating:
5.0

Great location. Great costumer service.

Rodolpho Camargo 
Rating:
4.0

Customer did not leave a comment.

artur krol 
Rating:
5.0

Customer did not leave a comment.

KEN YOUNGCHILD 
Rating:
4.0

Customer did not leave a comment.

MARK MCKEAND 
Rating:
5.0

Customer did not leave a comment.

Royalty True Services 
Rating:
5.0

Customer did not leave a comment.

VINCENT TABANO 
Rating:
5.0

Great staff!

Javier Rodriguez 
Rating:
5.0

Customer did not leave a comment.

adelita Billups 
Rating:
5.0

All good. Customer service crew works well together and has the drill down pat.

william bratt 
Rating:
1.0

Customer did not leave a comment.

Pierre Siceron 
Rating:
3.0

Original drop off declined to receive and check-in the tow dolly. We were pulling with a 36 ft RV. Very inconvenient and the personnel didn’t care. The place we returned it (on this survey) didn’t want to take the tow dolly in either. I am looking for alternatives in the future as this experience with U-Haul was beyond frustrating.

Greg Jones 
Rating:
5.0

Very nice & helpful lady working inside.

Rex Nealis 
Rating:
5.0

Customer did not leave a comment.

Dennis Wheeler 
Rating:
4.0

Customer did not leave a comment.

RONALD MCTIGHE 
Rating:
5.0

Customer did not leave a comment.

Olga Anjos 
Rating:
5.0

Excellent Service Thank you :::)))))

Yolanda Damiano 
Rating:
5.0

Excellent customer service

Heather Scheiblich 
Rating:
5.0

the self-checkout in the app did not work please fix

Manuel Cabrera 
Rating:
5.0

Very courteous and attentive.

Jesus Perez 
Rating:
5.0

I believe is time to upgrade the trucks

Varinia Russo 
Rating:
5.0

Great employees and excellent work performed on my vehicle.

Troy Hotchkiss 
Rating:
5.0

Very helpful and great service

Osvel Moreno 
Rating:
5.0

This location finally resolved an issue that I’ve had trying to get a hitch installed on my 2023 Buick encore. The saga began when I had an appointment in New Orleans. I appeared at the appointment, and the woman was entirely incompetent. She had no idea where the installer was. After a brief year at a time I was directed to another location on the other side of town. Excellent friendly folks there assured me that everything was going to be fine and that I should return in a few hours. Within an hour after while enjoying breakfast, I was notified that they ordered the wrong hitch. It was imperative that I have the hitch in New Orleans since I needed to transport items to South Carolina. So I made an appointment to get the hitch installed in Columbia. I was running late for my appointment, and was literally berated on the telephone by the U-Haul service rep. I got there as quickly as I could, and he continued to be rate me for being late. Words were exchanged, I am not proud of my behavior, but I was rather frustrated since I had no extra time in my schedule to load up a trailer and head to Fort Lauderdale. After all of this drama, he calls me and tells me the parts not even in. I was unable to transport my items from New Orleans to South Carolina and then I was not able to transport items from South Carolina to Fort Lauderdale. So I made a new appointment. This was to happen on January 6. I brought my vehicle to a very friendly service center and took a cab home to wait for the installation to continue. I was called by a representative at that location and was informed that the gentleman doing the installation was severely injured and had to go to the hospital. I told her that I would pray for him. She directed me to a second location. When I got there and entirely arrogant man seems very frustrated with the situation and could not assure me that he could continue the installation. Unfortunately, halfway through the job at the original location, the navigation system had been disconnected. I’m new to this area and all I could see on my NAV screen was my rearview camera. He told me I would likely have to bring it to a dealership! At this point, I was in tears and contacted the original installation location. She directed me to a third location. They were not able to address the situation either. I was not in tears. At this point. I was sobbing out of sheer frustration. Then the most remarkable thing happened. The young man who injured his arm, actually returned to the location to finish the job. I was overwhelmed with gratitude. The national service center for U-Haul is in completely ineffective at addressing situations. It was the kindness of individuals That made U-Haul look great, and it was the arrogance and lack of compassion that made your company look terrible. I don’t think I could refer anybody to U-Haul unless it is at the actual location where the service was done. This is been a complete travesty. I now have to return to New Orleans from Fort Lauderdale Pick up items bring them to South Carolina drop them off and bring other items back to Fort Lauderdale. I estimate this will cost me at least $2000 not to mention the frustration and emotional distress that this entire situation has caused. Somebody needs to do something about this.

Celine Lemieux 
Rating:
5.0

Customer did not leave a comment.

Mattia Casarotto 
Rating:
5.0

Customer did not leave a comment.

Micah Williams 
Rating:
4.0

Customer did not leave a comment.

Francis Lee 
Rating:
5.0

Customer did not leave a comment.

YUDIEL GUERRA CORRALES 
Rating:
5.0

Customer did not leave a comment.

Denise Meggett 
Rating:
4.0

Customer did not leave a comment.

Zdravko Saric 
Rating:
5.0

This was the best experience from start to finish.

KEVIN Gurney 
Rating:
5.0

Customer did not leave a comment.

Lionel Miller 
Rating:
4.0

Gas tank wasn’t completely filled

Alexander Lvovsky 
Rating:
5.0

Ivonne and the moving crew from Quickmovers were outstanding. Will hire them again. On time, knowledgeable, and great attitude.

Tom OConnor 
Rating:
4.0

Customer did not leave a comment.

Mark Kalfas 
Rating:
5.0

Customer did not leave a comment.

Damis Robinson 
Rating:
5.0

Customer did not leave a comment.

Al Hinson 
Rating:
2.0

Worker was rude and unhelpful when we needed options to rent another vehicle. Instructed us to do it online. It was Sunday night and I think it’s because she had a ton of vehicles to clean and put away. We drive to another store unfortunately.

GEROME GREGORY 
Rating:
4.0

Customer did not leave a comment.

Jeremiah copeland 
Rating:
4.0

The website offers equipment with the vehicle rental and i ordered a furniture dolly but when i picked up the vehicle i was told they had none I prepaid the order online but one servicing me said she didn’t see it. Aside from that the two women that processed my order were both courteous and professional.

Alberto Hernandez 
Rating:
2.0

I booked a specific trailer days ahead of time, and when I got there it was not available. It cost me more time to load and unload because of this. Had I known before I went there I could have gone to a different location.

mark scott 
Rating:
5.0

The woman who checked me in was amazing/professional and very good at her job!

GREGORY WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Luis Reyes 
Rating:
5.0

Always clean, and a friendly atmosphere. I enjoy renting for this location

Freddie Burnett 
Rating:
5.0

Customer did not leave a comment.

Dwight Evans 
Rating:
5.0

Maybe more inventory or choice of vehicle but customer service was excellent

Christopher Cook 
Rating:
5.0

The young man at the front seat was extremely professional and efficient, was a very smooth process

Aubrianna Keith 
Rating:
5.0

Great location, great service by the employees. But it looks like management treats the employees poorly and doesn’t give them the salaries they deserve!

BRANDON BARRILLAS 
No reviews have been submitted for this location.

Additional Services at this Location

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