Customer Reviews for U-Haul at El Camino Ave

10,181 reviews

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80, Southwest corner of freeway)

(916) 929-2215

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815
(Off Bus 80, Southwest corner of freeway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great service!

Gregory JEFFERSON 
Rating:
5.0

Customer did not leave a comment.

DANIEL REAGIN 
Rating:
5.0

Customer did not leave a comment.

jane babb 
Rating:
5.0

The customer service team was very friendly.

shannan williams 
Rating:
5.0

Customer did not leave a comment.

ARTUR PIROGOV 
Rating:
5.0

Keep your installer forever! Pay him more money, he deserves it!

Frank Lopez 
Rating:
5.0

Customer did not leave a comment.

Juliette Chase 
Rating:
5.0

Customer did not leave a comment.

Kristin Graham 
Rating:
5.0

Customer did not leave a comment.

Anita Kirk 
Rating:
5.0

Customer did not leave a comment.

thomas ramey 
Rating:
3.0

Customer did not leave a comment.

Maria Rocha 
Rating:
5.0

Smooth and easy!

Shadya Towne 
Rating:
4.0

Customer did not leave a comment.

Latasha Cooks 
Rating:
4.0

Customer did not leave a comment.

beth Mcbath 
Rating:
5.0

great friendly staff?

jefferson gregory 
Rating:
5.0

Professional staff, excellent equipment and Clean restrooms for my wife 😀. Thank you so much and God bless

reana george 
Rating:
5.0

Customer did not leave a comment.

Tom harvey 
Rating:
5.0

Nothing the employees did a outstanding job with my trailer rental?

CHRISTOPHER LIMKE 
Rating:
3.0

The vehicle was not available at our original location. Afterwards, there wasn’t one available at the second location, so we had to go to third.

Glenn Jaecks 
Rating:
2.0

Paperwork is terrible. App doesn’t work. At first they wouldn’t take the car hauler because it didn’t have end destination. We said it is the same as the truck. Outside guy wouldn’t help so I went inside and he said go back outside to the receiving. I unhooked the trailer and said it’s your trailer. The day I dropped the truck a day early and did have any problems this time.

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

martin mata 
Rating:
5.0

Customer did not leave a comment.

dario romano 
Rating:
5.0

Thank you

MUSTAFA AZIMI 
Rating:
5.0

Customer did not leave a comment.

Ghulam Sakhi 
Rating:
5.0

Customer did not leave a comment.

Isaac Hernandez 
Rating:
5.0

Customer did not leave a comment.

Dmitriy Merkushev 
Rating:
4.0

Everything was wonderful

Abdul Jawad 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ann Koch 
Rating:
5.0

Customer did not leave a comment.

Andrea Ouellette 
Rating:
5.0

Been a customer at that location for several years Have no compliments, always got good service.

Fredrick Gardner 
Rating:
5.0

Great customer service

Callie Thomas 
Rating:
5.0

Customer did not leave a comment.

BRANDI CAYOCCA 
Rating:
5.0

The two ladies that work at this location. Are always nice and helpful. Thank You

Vince Hairston 
Rating:
5.0

They made my rental very quick and very easy both to rent and also to return the equipment.

Parker Kent 
Rating:
5.0

I I had a very hard time trying to pick the car up after hours because I did not know how to use my phone and I am not computer literate, however I had to call the U-Haul after hours phone number three times and each time the representative that answer the phone was a lady and I wish I would have gotten their names because each one was very patient and very considerate considering my embarrassing time and has been times that I've talked to other people and they have hung up on me with other agencies in times where you have to deal with customer service over the phone. I was not able to complete the transaction that night but when I came in that morning the staff knew who I was and eagerly made my experience very convenient. The best part about this particular U-Haul branch is that I was late returning the truck and forgot to call and extend it and when I received the phone call from U-Haul games later the staff member that called me was very considerate without sounding arrogant or mean. And after returning the truck I forgot to put gas into the truck and they reminded me that it would cost more if I didn't put gas in it myself and allowed me to take the truck and go put the gas in it even though I have been very late returning it. And since I had one more load that was very heavy and I would not be able to take it from the home I was moving from and I knew my last I'm not checked out at 4:00 p.m. so I know it wouldn't cost me an extra day as long as I returned about 4:00 p.m. I took an extra trip in the car instead of coming right back from the gas station. It took a little longer than I expected and yet and still the U-Haul staff was very understanding and never showed me any disrespect in any way and it made me feel like a valued customer. So I will say today that if you are in Sacramento go to the U-Haul on El Camino because it is giving me the best experience I have had in my life renting from U-Haul across the Nation thank you

Lawrence James 
Rating:
5.0

Customer did not leave a comment.

Andrea Ouellette 
Rating:
5.0

Customer did not leave a comment.

Gloria Massey 
Rating:
5.0

Xq dan muy buen servicio

ricardo granados 
Rating:
5.0

Customer did not leave a comment.

Jerry Furlong 
Rating:
5.0

Customer did not leave a comment.

Daniel Pearce 
Rating:
4.0

Customer did not leave a comment.

Justin Joseph 
Rating:
5.0

Availability is on fleet status!!!!!

CALVIN GOOLSBY 
Rating:
5.0

The El Camino store is the best in the area. I have rented from several locations in the past 12 months and they are the best by far. SUPER easy on and off the freeway, GREAT efficient and friendly staff and TOP notch service. By far my #1 choice for U haul rental locations

Michael Rigley 
Rating:
4.0

Customer did not leave a comment.

Francisco Lopez 
Rating:
4.0

Everything went fine, and Tito was a pro who did an excellent job.

Michael Pesola 
Rating:
5.0

Customer did not leave a comment.

Charissa O James 
Rating:
5.0

Customer did not leave a comment.

Shaunna Gibson 
Rating:
5.0

No Comment

mohammad zaki 
Rating:
3.0

Customer did not leave a comment.

Steve Lessing 
Rating:
5.0

Customer did not leave a comment.

Mohammadullah Rashidi 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR KHOROSHIN 
Rating:
5.0

Customer did not leave a comment.

Lynda Fanfelle 
Rating:
5.0

Great service!!!

Adrian Sanchez 
Rating:
5.0

Customer did not leave a comment.

romell effinger 
Rating:
1.0

The employee, by the name of Marihwas extremely rude and abrupt. I had been given the wrong information at the U Haul facility. I picked up the truck and she was dismissive, abrupt and rude. I didn’t spoke to David, and he politely listened to me and did his best to reach out to see what could be done. I wrote a long message to the general manager, Jennifer. Marez And she didn’t even do the courtesy of responding

Susan Rothman 
Rating:
5.0

Customer did not leave a comment.

Sara Taddese 
Rating:
5.0

great customer service at this location!

Gregory jefferson 
Rating:
5.0

Customer did not leave a comment.

Ahmed Quaba 
Rating:
5.0

Customer did not leave a comment.

Kimberly Mueller 
Rating:
5.0

Customer did not leave a comment.

Terrica Howard 
Rating:
5.0

Service and selection was superb. Was in and out very friendly staff. Shout out to Tito! I'll be back lol

Jose Cobian 
Rating:
5.0

The hitch was installed as promised and the cost was lower than expected! Thank you so much!!

karla swanson 
Rating:
5.0

Customer did not leave a comment.

alex kozinets 
Rating:
5.0

Customer did not leave a comment.

Gilberto Ramirez 
Rating:
3.0

The gas tank was half empty, didn’t get the code for my truck got out late, and I returned oven 12 hours earlier and still was charged extra. Bunch of crap! 75$ extra I had to pay for gas twice.

Alessya Yantsevich 
Rating:
3.0

The app didn’t work, which wasn’t the location’s fault. He was very helpful in picking up the truck. They were also quick to do drop off. But the truck seat wasn’t adjustable and the visors were broken and wouldn’t stay up. Not good repair.

Sharon Everett 
Rating:
5.0

Coffee and free donuts lol Just kidding. Everyone was great Definitely a 5 star.

David Mccoy 
Rating:
5.0

I loved my experience with U-Haul! Kayla from the El Camino and 80 location helped me over the phone and gave me a good deal. The truck was clean and helped me move my items from my storage unit in Folsom back down to my home in Sacramento.

Brittney Wells 
Rating:
5.0

Customer did not leave a comment.

mary Thompson 
Rating:
5.0

helpful & friendly

David Staab 
Rating:
5.0

That’s great service.

abdul basiri 
Rating:
5.0

Customer did not leave a comment.

Glenda Monterroso 
Rating:
5.0

Customer did not leave a comment.

Dayna Robinson 
Rating:
5.0

Customer did not leave a comment.

TERESA FLORES 
Rating:
5.0

The staff at el Camino are the best and the manager is amazing

Heather Bromm 
Rating:
4.0

The person who checked me in was friendly, she did indicate that she read about the situation at the pick up location, which was understandable.

Steve Horch 
Rating:
5.0

Customer did not leave a comment.

EARL MOORE 
Rating:
4.0

nocomment

Elsie Matavale 
Rating:
5.0

Customer did not leave a comment.

Joseph Lew 
Rating:
5.0

Customer did not leave a comment.

William Klein 
Rating:
5.0

Customer did not leave a comment.

BRANDI CAYOCCA 
Rating:
3.0

The van had not been serviced properly. We got on the freeway and realized that the low tire pressure warning was on. All 4 tires were low and 2 were very low. We drove back to the lot. No one apologized or even seemed very interested in the issue. The tires were re-inflated quickly. While the staff was pleasant enough, they were completely disengaged. There wasn’t a hello, how was your experience, and when I asked if there was a restroom, one employee just pointed in the general direction with no assistance given the bathroom had a code and was marked employees only.

Amy Holloway 
Rating:
1.0

Sometime during our rental someone changed our drop off point. The original place said it was gonna charge us $40. If we left it there. Then sent us 45 mins away from our home to drop it off? Can you uhaul give us $40. For the extra time and mileage we spent to drop it off? It only seems far if you are charging us to drop it that you pay us for our time and gas and miles.

Jonell Medina 
Rating:
5.0

Customer did not leave a comment.

Kathryn Nelson 
Rating:
5.0

They charge me extra for gas which I didn't use the gas alot

Florence Zaher 
Rating:
5.0

Customer did not leave a comment.

Jance Dalton 
Rating:
5.0

Customer did not leave a comment.

john marengo 
Rating:
4.0

Customer did not leave a comment.

Jeff Carr 
Rating:
5.0

The Employees in the store are great at this location. Especially the Manager Lady who helped... GREAT Customer Service Experience!!! HOWEVER....THE APP SUCKS...THE APP SUCKS...THE APP SUCKS!!!!

Todd Ellis 
Rating:
5.0

A perfect trailer rental transaction - with very qualified and highly professional staff. El Camino is my U-Haul location! Always! Thank you!

Paul Little 
Rating:
5.0

Better signage for van return area.

Karen Henry 
Rating:
5.0

Customer did not leave a comment.

candai bullard 
Rating:
5.0

Everything good. Nothing

Darlene Gonzalez 
Rating:
5.0

Customer did not leave a comment.

CALVIN GOOLSBY 
Rating:
5.0

great makes the whole experience easy

Gary Simmen 
Rating:
5.0

I was so tired when I brought back the truck I actually left my new mattress in the back. I wanted to leave to get my rope because they said I could not leave without the bed.They wouldn't allow me, even being a valued return customer, to leave the bed on the property. I drove away with the bed on my roof unsecured. They insulted me. Oh well. Charles Myers

Charles Myers 
Rating:
5.0

Customer did not leave a comment.

tamara yoneda 
Rating:
5.0

Nothing you guys rock

tryon holmes 
Rating:
5.0

Excellent Customer Service

David Coombs 
Rating:
5.0

I am a long time customer and have referred family and friends to this location for over 20 years.

Dawn Manning 
Rating:
5.0

OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

FRANK STELLA  |  Overall Experience 
Rating:
5.0

Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Iffat Shah  |  Overall Experience 
Rating:
5.0

Thanks for shipping without any damage

Raghavendra Marthi  |  Overall Experience 
Rating:
5.0

Thanks

mike marino  |  Overall Experience 
Rating:
5.0

My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Melissa Lin  |  Overall Experience 
Rating:
4.0

The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Mark Connelly  |  Overall Experience 
Rating:
5.0

Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!

Remington Lamons  |  Overall Experience 
Rating:
5.0

Excellent and timely, did translation online so I didn't see facility

Edward Thomas  |  Overall Experience 
Rating:
2.0

Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.

ann boone  |  Overall Experience 
Rating:
1.0

The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.

candice chung  |  Overall Experience 
Rating:
1.0

After spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.

Tracy Sewell  |  Overall Experience 
Rating:
5.0

Great Service. Very Responsive

NOBLE NARKU TETTEH  |  Overall Experience 
Rating:
4.0

I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.

Rodger Dallas  |  Overall Experience 
Rating:
5.0

We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.

tom lufkin  |  Overall Experience 
No reviews have been submitted for this location.

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