Clean interior but wasn’t washed body wash truck
RAMIRO GCustomer Reviews for U-Haul at Beach Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
maybe have more employees on Saturday mornings since it is so busy. Butthe young man helping me did an excellant job even though he was busy.
Chuck DThey said we did 300 miles or more we did not. We only did about 150 or less miles. They’re trying to build me over $300. How can you rent a truck and spend that much money in a day ridiculous they end up taking 200 on my card never called me to tell me why when or how much it just took it out. They never called me after that. I told him I refused to pay pay for the 300 miles cause I did not do 300 miles. We checked the machine the mile thing before we even got there. It already said 300 miles. that’s a lie. It’s a set up they’re cheating. I am 64 years old and why would I rent a truck and pay $300 your prices are overwhelmed your gouging your customers and your line you cannot make people pay for this much for a truck. It’s ridiculous. I like the old way better. I can’t even afford the amount that they’re trying to get for me. It should’ve been about 80 bucks. I don’t know that’s why I rented it and you paid like $79 and that was using it for two days. Your prices are way too high. I will never use you again, even though I’ve used you all my life your company. I’ve never touch your company again.
Donna MEveryone is highly professional, efficient, and always respectful.
BRUNO DCompletely satisfied service we’re good price was good
donald rThe manager was by himself. But did his best to take care of all of us.
Steven SExcellent experience
Ember FEverything was okay with the service , booking the equipment, and pickup and drop off. My only issue is I barely drove the truck from Huntington to Cypress maybe a total of 3 chips there and back and I was charged an additional $100 for extra mileage. I wasn’t aware of this beforehand and this was a major addition to my expense. The truck itself only came out to about $100. The additional mileage came out to the same amount.thag doesn’t make sense financially. Other than that everything was great
Cassidy RNothing. Excellent service.
Louis NVery nice staff
Stephen HEveryone was very helpful
Bonnie GNothing just keep a good job
JEFFRY CNot charge me two different times for the same rental
Cesar WGood service
Jose AEasy in, easy out, no hassles, great equipment.
Doug Nfrom pickup to drop off all staff professional and helpful. really appreciate the extra level of care since i recently hurt my hand and couldn't hookup/drop off without assistance.
Karen Mvery good service, staff are well known about the their jobs.
siu cIt's a great, convenient location with great customer service!
Jocelin CAmazing service thank you!
Rey HThe salesman was very nice and helpful 🙂
Cindy Sthank you greatly appreciated
Edward LYour service sucks! Overall, it's very bad. I went to pick up my truck at 9.00 pm and didn't get it until 1 hour and 43 minutes later because an asshole employee of yours had to verify it. For an existing customer.
Petros TCustomer service at the time of drop off.
Maria GGreat group! Very friendly and accommodating!
Brandon WRicki (Scott) at EZ was unbelievable. Took care of my furniture, strong, friendly, on time, can't say enough. Hard to find this excellent service anymore.
Gary PThe guys there are always helpful!
Rick CGreat and friendly
wanda bI cannot think of one thing the staff is wonderful friendly helpful and they listen to your needs. When I needed to extend it was very simple I'll always come to this location and have been for years
Victor SGood job always !
Rigoberto AWindshield could have been cleaned
Gerald FBoth workers were super helpful and kind
Damian KDon't use the app as it's completely more time consuming than it would be just wait in line and get help. The app requires so many things, and you need to take all these pictures. I spent over half and hour just trying to login and check in on the app. Beyond frustrating.
Sonny MClean, the windows on the side and the mirrors clean , so you can see when you're driving.
CARLOS BEric was very helpful. I originally went in to the location and made a reservation with one employee. He did his job, but at an as expected level. When I picked up the rental, Eric helped us out. He walked us through a few things and made some modifications to our rental order since we were using it to travel out of the area and back. Very helpful!
jessica lIt did the job perfect friendly staff
THOMAS GI can’t think of anything you could do to improve it. The pick up was smooth. The dropout was smooth. The trip was smooth very pleased….👍👍😁 Freedom
Jerry KThe app for after hours key drop was confusing and ineffective.. I just dropped my keys in the slot and called the next morning
Mark PThe guy who waited on me was friendly and knowledgeable.
FRANCES HImprove your communication between departments
Jean DThe workers were nice and helpful. I had a great experience and will always come back.
Steve SVery good check on and check out and nice clean van
MICHELLE BGreat service always
DONALD BThey were customer focused, not a given these days. Thanks
Douglas MGreat by this location - the rest of the process with HQ on the phone and reservations was less than desirable. Horrible communication and preparation. I drove to the location to discuss with the manager prior to pickup and all went smoothly as silk. The fact you always get bumped to the main call center is a serious problem with all your locations. They need staff to take calls, would avoid a lot issues and followups... Cheers - C
Christian bNice people and let me leave me bicycle near the office. Super convenient for me.
tom pDeazon was great helping us with our rental!
Nick DIt was an absolutely painful free experience in an otherwise already stressful day. Thank you
Robert CMy rental was at 4p for 6 hours, meaning the return would be after hours; however I was never informed beforehand that there was a $20 "after hours" fee.That's a shady business practice. .
Kendall LUhaul representative was very helpful and anticipated my moving needs.
Greg FAll great and the service was excellent and will be back when I need it! Thank you
Joan TFriendly and Professional Staff. Helped us to find just the right truck for our needs. Will recommend this location to anyone if asked. Many Thanks!
JOHN JThe guy that helped us was very professional, nice, and had amazing customer service. We have always been so happy every time we used this location.
Brian MNothing to comment for improvement, the employees were helpful and friendly
Richard SThe young man was not helpful, rude, and lazy.
Paul VWell maintained equipment with a quick and easy pick up / drop off
Gregory SThe staff here is wonderful. We are in and out with no issues.
Kelly CWorkers came out when I pulled in. Very helpful and friendly
RAY YIt was all good
SUSAN GNone, the guy who assisted me was extremely professional and straight forward. Simple process no issues first time here will come back.
BRUNO GThe check out the truck process was great but the truck had a lot of broken parts inside the truck. The check in the truck was very weird as they told me that I just need to leave the keys in the truck and they would do it later. But my question was how do I know if it was going to be done or not
kelly RGood work everyone with the uhaul team. Thank you for providing great service and safe road equipment.
James LHave fuel in the vehicle at pickup
David RCustomer service at this location was great. I don't think they have on-site storage so some of the questions asked are not relevant, but my experience here was great for getting my U-box to me ontime
BRANDON M | Overall Experience