Customer Reviews for U-Haul at 13 Mile & Ryan

4,286 reviews

31010 Ryan Rd   Warren, MI 48092
(@ 13 Mile Rd)

(586) 977-8070

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(586) 977-8070

31010 Ryan Rd
Warren, MI 48092
(@ 13 Mile Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good

Aden Luong 
Rating:
5.0

App would not work for returning equipment. Wasted a little of time trying to get it to work.

GREGORY CARL TRZASKOMA 
Rating:
5.0

Customer did not leave a comment.

BRIDGET Malloy 
Rating:
5.0

Customer did not leave a comment.

Susan Estell 
Rating:
4.0

Customer did not leave a comment.

Karen Amos 
Rating:
5.0

Website info and reservations experience is unpleasant and thŕeatening and off-putting. Superior customer service in-store on day of service. Praise, pay, or promote that person (Ember?, Amber?) before they leave you for greener pastures.

GREGORY CARL TRZASKOMA 
Rating:
5.0

The customer service was excellent.

Wissam Kinaya 
Rating:
3.0

I feel like I've been over charged I'm very unsatisfied with the outcome of my total I rather not rate until the situation has been resolved

Tene Knox-Houston 
Rating:
5.0

Customer did not leave a comment.

Frederick Entenmann 
Rating:
5.0

Staff were super nice and quick !

Liliana Sargent 
Rating:
5.0

Customer did not leave a comment.

Joel Dover 
Rating:
5.0

Customer did not leave a comment.

asiya zafar 
Rating:
5.0

N/a

Michelle Payton 
Rating:
5.0

Customer did not leave a comment.

Fadia Hanna 
Rating:
4.0

1. My vehicle was DIRTY at pickup, disgusting with dust and lint all over. Very underwhelming. Cargo space was filthy. At least do a wipe down? 2. U-Haul should warn first-time customers that the initial verification process may take hours. We were not informed that references would needed to be called at that moment to verify our account. Our pickup was at 7am however did not get the vehicle until close to 9:30. Our entire schedule was delayed because of this. 3. Our vehicle had service lights on the dashboard for entire rental, and I could not switch it out. Not the best experience for a first time renter. 4. At Pick-up, our vehicle did not have a full tank of gas which was an inconvenience for us. I would rent again if desperate for a vehicle but to retain me as a customer in the long-run I expect U-Haul to fix these issues if they truly care about customer satisfaction.

Nataly Salman 
Rating:
5.0

Customer did not leave a comment.

Tom George 
Rating:
5.0

Customer did not leave a comment.

Lasar Samuel 
Rating:
5.0

Customer did not leave a comment.

Baydaa Shamon 
Rating:
5.0

Customer did not leave a comment.

Craig Garant 
Rating:
5.0

Stay the course

Direll Loggins 
Rating:
5.0

Customer did not leave a comment.

Julie Todaro 
Rating:
5.0

Keep up the great service!

Daniel FitzSimons 
Rating:
3.0

how about providing a full tank of gas, or is it just your way to scam 3/4 of a tank of gas off your unknowing customers. it used to be bringing it back with a full tank of gas, now you have to be an expert at calculating gas mileage in an unknown truck with an unknown payload weight while estimating the distance of your trip properly.

Michael Mansour 
Rating:
2.0

Customer did not leave a comment.

Issam Ateek 
Rating:
5.0

I tried to use the phone app & it wasn't working. I went into the store & Joshua M. helped me. Very Nice! Explained everything to me, helped with all the ppwk & was very friendly! He actually made it a pleasure to do business with U-Haul. I would definitely request him next time I use UHaul! Thank you Joshua!

Kolin Ayres 
Rating:
5.0

Great service and truck. Thx

Robben Randall 
Rating:
5.0

Customer did not leave a comment.

Jeremy Harris 
Rating:
5.0

Customer did not leave a comment.

Lois Wininger 
Rating:
5.0

Customer did not leave a comment.

Ziyad Alhanooti 
Rating:
1.0

manager was very rude, reserved truck, truck was behind another truck and not ready to be rented, wipers were broken and box was frozen shut, asking the manager for any kind of help resulted in bad attitude from her, i will go elsewhere next time for better customer service

craig norton 
Rating:
4.0

Customer did not leave a comment.

Shamurat Bazarbayev 
Rating:
3.0

Attendants were very slow to check me out and weren't particularly helpful with supplies I had purchased.

Scott Schmidt 
Rating:
5.0

Customer did not leave a comment.

Dani Alkebbeh 
Rating:
5.0

Customer did not leave a comment.

Jan Schreder 
Rating:
1.0

There was no parking available to leave my vehicle. I was directed to park across the street in a middle of a snowstorm. Staff member was not too polite either.

Sinisa Mirkovic 
Rating:
5.0

Nothing I can see!

Mary Michalzuk 
Rating:
5.0

Improve your roadside assistance, and IMPROVE your communications with customers. All I get from uHaul is satisfaction surveys... Still waiting on the three promises that I received last week for a call from a supervisor to tell me when and where I can pick up the trailer that I rented that uHaul had towed from the side of the interstate. Shawn Collick 504-559-2328

Shawn Collick 
Rating:
5.0

Item's were readily available. Using U-Haul website was & is easy to use and navigate for quick reservations.

David Duncan 
Rating:
5.0

Joshua was very professional and respectful it goes a long way

Ali Zaid 
Rating:
5.0

The 3 people I dealt with this week were 3 of the friendliest and most helpful people I’ve ever dealt with. I was honestly blown away. Great staff!

Lawrence Mosurak 
Rating:
5.0

Customer did not leave a comment.

Joni Sesi 
Rating:
5.0

Experience was perfect thanks highly reccomend this location

Davidmichael Ahomed 
Rating:
5.0

Customer did not leave a comment.

Karen Lynn Berg 
Rating:
5.0

Customer did not leave a comment.

Susan Baer 
Rating:
4.0

Customer did not leave a comment.

Lina Hashim 
Rating:
5.0

Customer did not leave a comment.

Asek Hussain 
Rating:
3.0

Customer did not leave a comment.

David carnick 
Rating:
3.0

Customer did not leave a comment.

Troy Mullins 
Rating:
5.0

Have a utility dolly’s or regular dollys

Baydaa Shamon 
Rating:
5.0

The customer service representative exercised excellent communication, she smiled when she spoke to me and gave me an extra day to return the truck, Both she and UHaul were great. Would definitely recommend to others.

Rodney pelletier 
Rating:
5.0

Customer did not leave a comment.

Meher Teja Godavarti 
Rating:
5.0

Staff was really great!

Alex Schubert 
Rating:
5.0

Fast and friendly service

Alan Peters 
Rating:
5.0

Steve was very helpful and competent.

LARUE HIGHSMITH 
Rating:
5.0

Everything was great!

Wilson Florendo 
Rating:
5.0

Job well done!

Troy Hampton 
Rating:
5.0

The personnel is very helpful and efficient.

Gilberto Ortiz Jasso 
Rating:
5.0

Not a thing. Your rep was amazing all 3 times Ive been there recently

Donald Taylor 
Rating:
5.0

Old equipment

LEON SANDERS 
Rating:
5.0

Great customer service.

Tom Mccarty 
Rating:
4.0

I prepaid for tie down straps and they were not included.

Marcy Sznewajs 
Rating:
5.0

Nothing, however equipment features should be upgraded (I.e., add cruse control & audio features)

Larry Freeman 
Rating:
5.0

Everything was great.

PATRICIA ALLEN 
Rating:
5.0

Customer did not leave a comment.

Charles Palmer 
Rating:
5.0

Customer did not leave a comment.

Laisha Matthews 
Rating:
4.0

The sound of the transmission on the truck was overwhelming at times. That was my only grip.

Michael Berry 
Rating:
5.0

Customer did not leave a comment.

Dilshan Dhillon 
Rating:
5.0

Customer did not leave a comment.

charile palmer 
Rating:
5.0

Very friendly staff. The entire process was smooth and quick. Greeted when I entered the building and when I returned the truck. Thank you

Dan Ferdinande Cordelle Andrews 
Rating:
3.0

There was a bra left on the front passenger’s side dashboard and I didn’t notice it until a relative told me about it. I couldn’t believe when I saw it. Please clean the vehicles with more attention. Thank you.

Steven Skipinski 
Rating:
5.0

Customer did not leave a comment.

Todd Shatley 
Rating:
1.0

Communicating more effectively with the customer. I am still trying to figure out why I was charged $140 for a 4 hour rental that only took 3 hours. This is by far the worst UHAUL experience I have ever had in my life. First off, maybe try and Explain in detail the terms and conditions of the contract a little more thoroughly. Secondly, conveying to the customer what the cost of said goods and services are ahead of time. There is no reason a 3 hour Cargo van rental should cost $140

Eric St Charles 
Rating:
5.0

Customer did not leave a comment.

John Martin 
Rating:
3.0

The 15 foot truck we rented to make a major life change to deliver our home belongings 4 hours north was stressful due to an under inflated rear tire on the back passenger side. By the time we packed up and left for our new destination it was 2am. We had to find an air pump at a closed gas station in the dark but was unable to reach and attach the air hose to air the tire. I’m a mechanic so I could see why that tire wasn’t aired. The valve stem on the inner tire was reachable but not the outer tire. Also, my brand new driveway at our new home was ruined due to this truck having a transmission leak! Spots of transmission fluid are all over the driveway when I had to make several maneuvers to place the truck to unload. Not very happy to get a rental truck that was not only unsafe but we could have broke down on the highway in the middle of the night stranded. Very dissatisfied to have paid almost $500 for our move to end up dealing. With a poorly maintained truck with a Arizona license plate.

Joanne Norwood 
Rating:
4.0

Customer did not leave a comment.

Sinisa Mirkovic 
Rating:
5.0

Customer did not leave a comment.

James Mccrory 
Rating:
5.0

Super quick and easy! Thanks!

Sonyvu Nguyen 
Rating:
5.0

Customer did not leave a comment.

Richard Staszkow 
Rating:
5.0

Got the truck .. vroom vroom .. picked the things up and then dropped them off:. Everything was cologne

Michael Gaddy 
Rating:
5.0

great service

IFTEKHARUL RUMMAN 
Rating:
1.0

I was quoted $104 to have the truck two days and return to same location. It ended up costing over three hundred AGAIN. Plus this was the third time I've rented and suddenly they want an "emergency contact". I told the lady , no. I don't have one. She insisted I could not rent the truck without giving her someone's phone number. I do not appreciate having to provide uhaul with another person's name and number. I don't appreciate being forced to do it to rent a goddamn truck.

Connie Nogle 
Rating:
5.0

Customer did not leave a comment.

Don Zeolla 
Rating:
5.0

Customer did not leave a comment.

Rebekah Springer 
Rating:
5.0

I am very happy service was great price was right keep good work up

Mary Dortch 
Rating:
4.0

They forgot to give me a piece of equipment then a mystery $7.69 charge appeared on my credit after I

Helena Smith 
Rating:
5.0

Top notch experience.

Bennett Cotnam 
Rating:
4.0

The truck was damaged, but it was clean. The fasten seat belt alarm was ringing the whole time, yes, I had the seat belt on. The staff did a good job with what they had. The female staff member was seated at the desk working on her phone with people in line. It appeared she was working on the uhaul app. I assume she was doing management functions but, it would have been better for her to do that in another location. When she was finished with whatever she was doing on the phone, she waited on me and did an excellent job. They were out of packing blankets, but, they were able to find some for me. I reserved the truck online, Good experience I had to change my rental date twice, it was easy to do, and I was very happy about that. I rented a uhaul without looking at others was because of the art work on the back of your trucks. Bed height on our truck vs their truck.

Ronald Allen 
Rating:
5.0

Frist customer service/ not too long wait inside

Oasiur Hegel 
Rating:
5.0

They are friendly and courteous. You can’t get any better than that.

Artemio Sison Jr 
Rating:
3.0

Customer did not leave a comment.

Donald Wellbaum 
Rating:
1.0

It was difficult to deal with them

SAAD ALROFAEY 
Rating:
4.0

Easy process to drop off to a real person.

Wendy DelaRosa 
Rating:
5.0

The service was excellent. The only minor issue I had was the floor of the trailer was wet when I picked it up. Good thing I noticed before loading my mattress.

MARIE RISOV 
Rating:
5.0

Friendly service from staff from start to finish.

Trecia D Faison 
Rating:
5.0

We had no reservation -as a walk in the staff was very helpful and the charges were exactly as quoted. Thanks for a great experience on a otherwise chaotic day.

CHristina Tobin 
Rating:
5.0

Customer did not leave a comment.

Aisha Milliner 
Rating:
1.0

Customer did not leave a comment.

Saad Hannosh 
Rating:
5.0

Customer did not leave a comment.

danielle phillips 
Rating:
1.0

Have the representatives more knowledgeable.

Tarek Rahman 
Rating:
3.0

The requested items were not in the truck when I picked it up. It was before the store was open so no one to talk to. The app does work but only after you try to do things multiple times. It freezes constantly. Truck ran fine but engine light and ABS light were on while driving. Return was smooth and fast.

Kevin BIOLCHINI 
No reviews have been submitted for this location.

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