Customer Reviews for U-Haul Storage of Pascagoula

1,853 reviews

2903 Shortcut Rd   Pascagoula, MS 39567
(At Jackson Cnty Frgrnds, Behind Lowes on Shortcut Road)

(228) 769-8170

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(228) 769-8170

2903 Shortcut Rd
Pascagoula, MS 39567
(At Jackson Cnty Frgrnds, Behind Lowes on Shortcut Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Rodgers 
Rating:
5.0

Customer did not leave a comment.

Rebecca Neely  |  First Impressions 
Rating:
4.0

Both, the young lady that rented me the truck and the gentleman that checked the truck in on my return were professional friendly and courteous. A pleasure to deal with. Would recommend this facility any time.

Mike Terry 
Rating:
4.0

Customer did not leave a comment.

Carlo Riley 
Rating:
5.0

Everything went smoothly.

Donna Coe 
Rating:
1.0

U-Haul Storage on Short Cut Rd., in Pascagoula, MS, has very shady people...2 in particular. My lock was cut off without my knowledge by their staff. No one notified me, mailed me a key, nor was their a valid explanation as to why it was cut off. Sheena and her partner I do believe Jonathan just couldn't fathom as to why my lock was ever cut, even though they are the managers, AND HAVE BEEN since I've stored my belongings at that facility for 4 years. I do pray that I nor anyone I know is in need of a storage facility again because I quiver at the thought of having to deal with that green haired quadraped and her ocular cohort. And when I asked them to cut off the lock that they clearly had replaced, they initially didn't even want to cut the lock, that they put on my storage, that I was never notified about. But Sheena went straight in her kennel and found that envelope with my name on it after she pretended that she had no idea and you could tell that she was making up a story about how it was accidentally mistaken for 114 which is across the hall and before you even get to my storage. Her partner in crime was so nervous the entire time, I thought he was going to faint. It was truly pathetic to see the two of them trying to recover from scheming on a scam. But I will never eeeeeevvvveeeerrrr recommend this facility to anyone for anything. And I may have that guys name wrong...but if you read this you do know that I am referring to you...the young man, not the older gentleman and I am not referring to the younger woman either you two are great! And to clarify...I never missed a payment in 4 years, not one. I have never received a letter stating that my things were scheduled to be sold at an auction, although I don't think that they would have ever made an auction even if I had received a letter. The two of you should go home and repent for your failed sin!

Amy Ballard  |  Overall Experience 
Rating:
4.0

Can’t see anything that’s already great.

landy MCGEE king 
Rating:
5.0

Nothing, the manager was great!

Jim Williams 
Rating:
1.0

I have not received my receipt by email they said I would get.

michael wayne sheilds 
Rating:
5.0

Customer did not leave a comment.

Amanda Avey-Dobbins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie Neeley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aaron barksdale 
Rating:
5.0

A little more trained and prepared cashier

Deanna Walker 
Rating:
5.0

Customer did not leave a comment.

JoAnn Hankins 
Rating:
5.0

Customer did not leave a comment.

Haley McGee 
Rating:
5.0

Customer did not leave a comment.

Haley McGee 
Rating:
1.0

You dont want this review but you asked for it. I was told the vehicle was as clean if they had done it and thanked. I returned it on time. I have to wait several days to be refunded deposits... For some reason there were several errors in charges and double charges and missing equipment in thier pc... They fixed it I got a receipt. No biggy. My issue is... Some 2 months later I have to block them from my cashapp account because they tried to charge me 113 dollars in my sleep. The charge reoccur and i know because i get a notice that I blocked them. While were here....do you guys wanna stop trying to steal my money? Glad you asked for a review.

Brandon Bailey  |  Overall Experience 
Rating:
5.0

Everything was great. I don’t see a need for improvement with the staff that was on shift when I rented & location is also great

Barbara Coombs 
Rating:
5.0

Customer did not leave a comment.

Lindsey Patterson 
Rating:
5.0

Excellent customer services!!

MARQUETTA WINDHAM 
Rating:
5.0

Nothing

Tamika Campbell 
Rating:
5.0

The man working was just excellent

brandy cothran 
Rating:
4.0

The help would not answer the phone.

Cliff Neeley 
Rating:
5.0

Valerie did an outstanding job. No improvement needed.

michael rinaldo 
Rating:
5.0

Customer did not leave a comment.

Nadia Pickens 
Rating:
5.0

The manager Johnathon made it a very good experience.

Tamara Moore 
Rating:
5.0

Customer did not leave a comment.

Michael Glenn 
Rating:
4.0

Great service!

Carolyn Moore 
Rating:
4.0

Customer did not leave a comment.

Rebecca Mabry 
Rating:
5.0

Customer did not leave a comment.

Yolanda myers 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
4.0

Customer did not leave a comment.

danielle chandler  |  Overall Experience 
Rating:
5.0

Outstanding customer service I would not go anywhere else love this store and the people in it 😀

lawana brooks 
Rating:
1.0

Worst customer service I have ever seen. I was 2 hours late and they started cursing and accusing me of stealing the trick.

Anna Wright 
Rating:
1.0

Customer did not leave a comment.

Jasmine Detwiler 
Rating:
5.0

Customer service was excellent!

Christopher brumfield 
Rating:
5.0

Nothing

Cleather Dailey 
Rating:
5.0

Customer did not leave a comment.

Sharina Flowers 
Rating:
5.0

Jonathan B. was the friendliest person and made the experience exceptional. He's an asset to Uhaul.

Tamara Moore 
Rating:
5.0

This manager and trafficking went over and above to help us get what we needed!! Thank you so much!!!

Gary Smith 
Rating:
5.0

Customer did not leave a comment.

Robert Hall 
Rating:
4.0

Customer did not leave a comment.

kimberly nettles  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frank Mitchell 
Rating:
5.0

Good customer service and friendly people working there.

STEPHEN CUNNINGHAM 
Rating:
5.0

Their customer service was phenomenal. I will highly recommend.

Dominique Steele 
Rating:
5.0

Customer did not leave a comment.

Terri MIssouri 
Rating:
5.0

Customer did not leave a comment.

Deairiel Chambers 
Rating:
4.0

Customer did not leave a comment.

Stephen Cunningham 
Rating:
5.0

Customer did not leave a comment.

Rashonda Edwards 
Rating:
5.0

Customer did not leave a comment.

SB Hawkins 
Rating:
5.0

Very happy with my decision to rent from this U-Haul location. Would recommend.

paul piatt 
Rating:
5.0

Manager there on Sunday when I picked up and returned the truck was awesome

Eric Larson 
Rating:
5.0

Staff was very helpful and accommodating 🙂

kimberly rhodes  |  Overall Experience 
Rating:
5.0

I initially made my reservation online for a pick up at the Gautier 1 Stop Pawn location. They did not have a truck for me there so they called to find out where my reservation had been sent. The person on the service line said they tried to call me and had sent me a text, neither of which was true. I did my part as the customer and it’s ok if a step was missed or marked as complete but not done on the company’s end. Instead of trying to place the blame on me, they could have just apologized and corrected the situation. I work in a service role and I know it’s better for the company to accept responsibility for a misstep and make it right. I was late for my appointment time, but the truck wasn’t there anyway. The staff at the location where I did my pickup and drop off was fantastic, no issues whatsoever.

Marjorie Hyde 
Rating:
5.0

Customer did not leave a comment.

John McGallagher 
Rating:
4.0

This was the nicest company I ever dealt with that were friendly help help you as soon as you come in had answers if you had questions it was great I always recommend somebody to go there

Justine Bailes  |  Overall Experience 
Rating:
4.0

Great customer service and a feeling that your needs are important and handled in a very friendly and professional way..I will definitely be back for business.

Katherine Glenn 
Rating:
5.0

I experienced great customer service, everything was explained to me in a professional manner and the sales person was friendly, nice and considerate.

dominick hunter 
Rating:
5.0

Speedy and great customer service

Dominique Mitche Mitchell 
Rating:
5.0

Customer did not leave a comment.

John Cobb 
Rating:
5.0

Nothing

Danny LeBatard 
Rating:
5.0

The Staff Was Very Professional.

detrice nicholson 
Rating:
4.0

Customer did not leave a comment.

Angela Finklea 
Rating:
5.0

Only issue was the tire repair notice was not reset. Everything else was good. Center’s staff was friendly, and professional. Thanks.

MELVIN HART 
Rating:
5.0

Excellent service. No improvement needed

george amscot 
Rating:
5.0

Great customer service.

angela jackson 
Rating:
5.0

The GM is who I believed that helped me was really nice. He distracted my son and consoled him so I could handle my business.

Reshae Mccullum  |  First Impressions 
Rating:
5.0

The Manager Jonathan was extremely helpful. Have a Blessed Day

james abney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy sartalamacchia 
Rating:
5.0

Jonathan the GM at this location was amazing. His customer service is out of this world. He is very patient, understanding, and kind. When/if CASA of Southeast MS or myself ever need a U-Haul rental again we will be reaching out to Jonathan at this location. Thank you

Terssa Jaye 
Rating:
2.0

Truck needs maintenance drive ò

Mary Montgomery 
Rating:
5.0

Customer did not leave a comment.

Miguel Monche 
Rating:
5.0

The employee who helped me was very was very nice and helpful

Rymario Armstrong 
Rating:
4.0

Better information about equipment needed to complete storage's

lonnie sims 
Rating:
4.0

Customer did not leave a comment.

lonnie sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie McDuffie 
Rating:
5.0

They do good work

johnny rieves 
Rating:
5.0

Yes, Valerie was super helpful and accommodating! Will certainly come back!

Margaret Zschiedrich 
Rating:
5.0

Customer did not leave a comment.

Kristina Stevens 
Rating:
5.0

Customer did not leave a comment.

Kenneth West 
Rating:
5.0

I thank you guys for my overall experience having to put trust in you guys with my valuable belongings. It was a long year but my time is up and I am happy to say I found a place to live. If I ever were to be in this situation again I will most definitely be Uhaul again. Thank you guys so much..

Alicia Wesley  |  Overall Experience 
Rating:
3.0

Truck needed repairs

Deborah Draughn 
Rating:
5.0

Customer did not leave a comment.

Stephen J Ingley 
Rating:
5.0

Customer did not leave a comment.

Russell Fadden 
Rating:
5.0

Nothing, I have been using this U haul for years with no problems. Always good people working there and make you feel like you are important to them. Great job as always.

FONTELLO WORTHY 
Rating:
5.0

They went out of they're way to accommodate me. Very satisfied.

Justine Bailes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa Armstrong 
Rating:
5.0

Customer did not leave a comment.

lola clemmens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Howell 
Rating:
5.0

Keep doing what you are doing!

richard Montague 
Rating:
5.0

Give Hayden Brister a raise. He took excellent care of me and made sure everything was the way it is supposed to be before I rented from this location.

ROBERT SIMS 
Rating:
4.0

Customer did not leave a comment.

LUCRETIA TATE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Bryan 
Rating:
5.0

Service rep’s were great!

MICHAEL SPENCER 
Rating:
5.0

Awesome location for pick up and drop off of rental equipment with uhaul

MITCHELL M Falconer 
Rating:
5.0

Customer did not leave a comment.

Christian Creer 
Rating:
5.0

Customer did not leave a comment.

Zhideya Toney 
Rating:
5.0

Customer did not leave a comment.

Coqueena Nunnery 
Rating:
5.0

Na

Doella Thomas 
Rating:
5.0

Customer did not leave a comment.

james abney  |  First Impressions 
Rating:
5.0

Great rates and service.

RIKKIA Brown 
Rating:
5.0

Customer did not leave a comment.

Donald McInnis 
Rating:
4.0

Customer did not leave a comment.

gregory lee 
Rating:
5.0

Since they have new people working there. They have really cleaned it up, fixed the leaky roof and been beyond nice and helpful.

Frances Hoover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danita Davidson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARQUETTA WINDHAM 
Rating:
4.0

Customer did not leave a comment.

Michael Hughes 
Rating:
5.0

Everything was great on both pick up and turn in. Great people working on n both ends made the rental time much easier. Quick hookup and check out and extremely fast check-in. Great place.

Thomas Heddings 
Rating:
5.0

Excellent help from Mrs Rebecca and others. Will do business there again

Anthony Ware 
Rating:
5.0

Customer did not leave a comment.

brenda mcginney 
Rating:
5.0

Customer did not leave a comment.

Carrie Collins 
Rating:
5.0

They are the best

Robenia Dubose 
Rating:
5.0

Customer did not leave a comment.

Jessica Barton 
Rating:
4.0

Customer did not leave a comment.

Hilda Hunter  |  Overall Experience 
Rating:
5.0

Very helpful & polite

Sharee Weathersby  |  Overall Experience 
Rating:
4.0

Need better locks

Trinitee Blackmon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sky Hawkins  |  First Impressions 
Rating:
5.0

Continue to have excellent customer service, Preston answered all questions and explained things thoroughly

savador aleman 
Rating:
5.0

Customer did not leave a comment.

JAMES FRAZIER 
Rating:
5.0

Customer did not leave a comment.

Gregory Welborn 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KIICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Crocker 
Rating:
5.0

Customer did not leave a comment.

William Rayburn 
Rating:
5.0

Customer did not leave a comment.

jerry alexander 
Rating:
5.0

Customer did not leave a comment.

Marion McCullough  |  First Impressions 
Rating:
5.0

I was storing my mother's effects until I could retrieve them. From storage to booking a trailer they were great. One of the guys was kind enough to help me get some of the heavier boxes on the trailer, as I am almost 70, and he was sweet and kind about it. Just a little hand and a little push made all the difference. Everyone was professional and well trained. I had no issues with the trailer setup, all the way back to Idaho. I had storms and high winds, but I don't believe that is in their scope of duties. Everyone was really great and I appreciate everyone's help.

Judith Edmonds  |  Overall Experience 
Rating:
4.0

Everything was fine!

Tyrone Kidd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Viverette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Pollino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin Allison  |  First Impressions 
Rating:
1.0

Después q rento los almacenes d uhaul los mismos trabajadores me los liquidaron y no pude poner mi mudanza haciéndome perder 1 día d trabajo

billy rivera  |  First Impressions 
Rating:
5.0

The staff at the counter was professional, helpful, friendly, and informative.

HERMAN LEE  |  First Impressions 
Rating:
2.0

This was a make shift facility.

CANDACE MCCARTY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradley Ellard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Stewart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Lowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Parker  |  First Impressions 
Rating:
5.0

I needed something bigger but the size I got was the only size they had.

ERICA MARION  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Youlander puryear  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Zemlicka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Seals  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Colleen Fairchild  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Zemlicka  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Caroline Ehlers  |  Overall Experience 
Rating:
1.0

The unit I paid for had junk in it. The manager was holding the unit for someone but did not have it in the computer, that was unit 107. Unit 114 was empty but again not available according to the manager even though the staff member I was dealing with said it wasn’t reserved in the computer. My gate code wouldn’t work. There weren’t any units available but I was charged $104 anyway.

Swank Hurst  |  Overall Experience 
Rating:
5.0

The girls up front working the desk are the only people I met and was so friendly and understanding and helpful I enjoyed them and felt like they was family! They was helpful in every way and told me about important things I didn't know and gave me their honest opinions.

Maranda Bynum  |  First Impressions 
Rating:
5.0

I am SO pleased with this Uhaul location. The general manager, Sheena, was a huge help and went above and beyond to help me out. She made my move less stressful. 10/10. Highly recommend.

ARY DAVISON  |  First Impressions 
Rating:
1.0

The “climate controlled” storage units have no AC and so I am now paying for a storage unit that is not worth the price. My furniture is probably going to be ruined by the end of the month and completely covered in filth. I will not be using Uhaul’s storage units ever again.

CANDACE MCCARTY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ed Lipscomb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise Haynes  |  First Impressions 
Rating:
5.0

Accomodates any and all storage needs! 🙂

Amy Buckley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john mccusker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felecia Witherspoon  |  First Impressions 
Rating:
5.0

The staff was friendly and so helpful. They went out of their way to help me. Special shout out to Dana and Larry ! Partly because of them my 1,000 mile move was less stressful. Thank you. I would definitely recommend this location.

Karmen Brooks  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CARDELL HILL  |  Overall Experience 
Rating:
5.0

I will maybe be back for a unit but everything was great thanks

Angela Davis  |  Overall Experience 
Rating:
4.0

Staff where all beautiful people enjoyed coming to the unit

cornel chalk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teri Wolfert  |  Overall Experience 
Rating:
2.0

Those units are awful. I haven’t put anything in the one I have.

Doris Smith  |  First Impressions 
Rating:
5.0

Customer service was very helpful and courteous.

Elsie Davis  |  First Impressions 
Rating:
2.0

I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252

SHERMAN MILLER  |  Overall Experience 
Rating:
5.0

Very helpful.

Larry Renfroe  |  First Impressions 
Rating:
5.0

Very helpful staff!

BRIDGET DIAMOND  |  Overall Experience 
Rating:
3.0

The rental process is very slow

Rand Biggs  |  Overall Experience 
Rating:
4.0

:)

John Tetreau  |  Overall Experience 
Rating:
4.0

I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice

John Garland  |  Overall Experience 
Rating:
4.0

The manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping me

John Garland  |  Overall Experience 
Rating:
5.0

This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can’t finish

John Garland  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. A very secure place for storage. I recommend it for storage.

Jean Patrick  |  Overall Experience 
Rating:
4.0

great job

Gerald Jacobs  |  Overall Experience 
Rating:
1.0

Whole lot of inconsistency ...

Erika Green  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.

Bart Sigrest  |  Overall Experience 
No reviews have been submitted for this location.

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