Customer Reviews for U-Haul Storage of Pascagoula

1,847 reviews

2903 Shortcut Rd   Pascagoula, MS 39567
(At Jackson Cnty Frgrnds, Behind Lowes on Shortcut Road)

(228) 769-8170

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(228) 769-8170

2903 Shortcut Rd
Pascagoula, MS 39567
(At Jackson Cnty Frgrnds, Behind Lowes on Shortcut Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Can't see anything that's already great.

landy M. 
Rating:
5.0

Nothing, the manager was great!

Jim W. 
Rating:
1.0

I have not received my receipt by email they said I would get.

michael wayne S. 
Rating:
5.0

Customer did not leave a comment.

Amanda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aaron B. 
Rating:
5.0

A little more trained and prepared cashier

Deanna W. 
Rating:
5.0

Customer did not leave a comment.

JoAnn H. 
Rating:
5.0

Customer did not leave a comment.

Haley M. 
Rating:
5.0

Customer did not leave a comment.

Haley M. 
Rating:
1.0

You dont want this review but you asked for it. I was told the vehicle was as clean if they had done it and thanked. I returned it on time. I have to wait several days to be refunded deposits... For some reason there were several errors in charges and double charges and missing equipment in thier pc... They fixed it I got a receipt. No biggy. My issue is... Some 2 months later I have to block them from my cashapp account because they tried to charge me 113 dollars in my sleep. The charge reoccur and i know because i get a notice that I blocked them. While were here....do you guys wanna stop trying to steal my money? Glad you asked for a review.

Brandon B.  |  Overall Experience 
Rating:
5.0

Everything was great. I don't see a need for improvement with the staff that was on shift when I rented & location is also great

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Lindsey P. 
Rating:
5.0

Excellent customer services!!

MARQUETTA W. 
Rating:
5.0

Nothing

Tamika C. 
Rating:
5.0

The man working was just excellent

brandy C. 
Rating:
4.0

The help would not answer the phone.

Cliff N. 
Rating:
5.0

Valerie did an outstanding job. No improvement needed.

michael R. 
Rating:
5.0

Customer did not leave a comment.

Nadia P. 
Rating:
5.0

The manager Johnathon made it a very good experience.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Great service!

Carolyn M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

danielle c.  |  Overall Experience 
Rating:
5.0

Outstanding customer service I would not go anywhere else love this store and the people in it 😀

lawana B. 
Rating:
1.0

Worst customer service I have ever seen. I was 2 hours late and they started cursing and accusing me of stealing the trick.

Anna W. 
Rating:
1.0

Customer did not leave a comment.

Jasmine D. 
Rating:
5.0

Customer service was excellent!

Christopher B. 
Rating:
5.0

Nothing

Cleather D. 
Rating:
5.0

Customer did not leave a comment.

Sharina F. 
Rating:
5.0

Jonathan B. was the friendliest person and made the experience exceptional. He's an asset to Uhaul.

Tamara M. 
Rating:
5.0

This manager and trafficking went over and above to help us get what we needed!! Thank you so much!!!

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

kimberly n.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Good customer service and friendly people working there.

STEPHEN C. 
Rating:
5.0

Their customer service was phenomenal. I will highly recommend.

Dominique S. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

Deairiel C. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Rashonda E. 
Rating:
5.0

Customer did not leave a comment.

SB H. 
Rating:
5.0

Very happy with my decision to rent from this U-Haul location. Would recommend.

paul P. 
Rating:
5.0

Manager there on Sunday when I picked up and returned the truck was awesome

Eric L. 
Rating:
5.0

Staff was very helpful and accommodating 🙂

kimberly r.  |  Overall Experience 
Rating:
5.0

I initially made my reservation online for a pick up at the Gautier 1 Stop Pawn location. They did not have a truck for me there so they called to find out where my reservation had been sent. The person on the service line said they tried to call me and had sent me a text, neither of which was true. I did my part as the customer and it's ok if a step was missed or marked as complete but not done on the company's end. Instead of trying to place the blame on me, they could have just apologized and corrected the situation. I work in a service role and I know it's better for the company to accept responsibility for a misstep and make it right. I was late for my appointment time, but the truck wasn't there anyway. The staff at the location where I did my pickup and drop off was fantastic, no issues whatsoever.

Marjorie H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

This was the nicest company I ever dealt with that were friendly help help you as soon as you come in had answers if you had questions it was great I always recommend somebody to go there

Justine B.  |  Overall Experience 
Rating:
4.0

Great customer service and a feeling that your needs are important and handled in a very friendly and professional way..I will definitely be back for business.

Katherine G. 
Rating:
5.0

I experienced great customer service, everything was explained to me in a professional manner and the sales person was friendly, nice and considerate.

dominick H. 
Rating:
5.0

Speedy and great customer service

Dominique Mitche M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Nothing

Danny L. 
Rating:
5.0

The Staff Was Very Professional.

detrice N. 
Rating:
4.0

Customer did not leave a comment.

Angela F. 
Rating:
5.0

Only issue was the tire repair notice was not reset. Everything else was good. Center's staff was friendly, and professional. Thanks.

MELVIN H. 
Rating:
5.0

Excellent service. No improvement needed

george A. 
Rating:
5.0

Great customer service.

angela J. 
Rating:
5.0

The GM is who I believed that helped me was really nice. He distracted my son and consoled him so I could handle my business.

Reshae M.  |  First Impressions 
Rating:
5.0

The Manager Jonathan was extremely helpful. Have a Blessed Day

james a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy S. 
Rating:
5.0

Jonathan the GM at this location was amazing. His customer service is out of this world. He is very patient, understanding, and kind. When/if CASA of Southeast MS or myself ever need a U-Haul rental again we will be reaching out to Jonathan at this location. Thank you

Terssa J. 
Rating:
2.0

Truck needs maintenance drive ò

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

The employee who helped me was very was very nice and helpful

Rymario A. 
Rating:
4.0

Better information about equipment needed to complete storage's

lonnie S. 
Rating:
4.0

Customer did not leave a comment.

lonnie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

They do good work

johnny R. 
Rating:
5.0

Yes, Valerie was super helpful and accommodating! Will certainly come back!

Margaret Z. 
Rating:
5.0

Customer did not leave a comment.

Kristina S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

I thank you guys for my overall experience having to put trust in you guys with my valuable belongings. It was a long year but my time is up and I am happy to say I found a place to live. If I ever were to be in this situation again I will most definitely be Uhaul again. Thank you guys so much..

Alicia W.  |  Overall Experience 
Rating:
3.0

Truck needed repairs

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Stephen J I. 
Rating:
5.0

Customer did not leave a comment.

Russell F. 
Rating:
5.0

Nothing, I have been using this U haul for years with no problems. Always good people working there and make you feel like you are important to them. Great job as always.

FONTELLO W. 
Rating:
5.0

They went out of they're way to accommodate me. Very satisfied.

Justine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa A. 
Rating:
5.0

Customer did not leave a comment.

lola c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber H. 
Rating:
5.0

Keep doing what you are doing!

richard M. 
Rating:
5.0

Give Hayden Brister a raise. He took excellent care of me and made sure everything was the way it is supposed to be before I rented from this location.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

LUCRETIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Service rep's were great!

MICHAEL S. 
Rating:
5.0

Awesome location for pick up and drop off of rental equipment with uhaul

MITCHELL M F. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Zhideya T. 
Rating:
5.0

Customer did not leave a comment.

Coqueena N. 
Rating:
5.0

Na

Doella T. 
Rating:
5.0

Customer did not leave a comment.

james a.  |  First Impressions 
Rating:
5.0

Great rates and service.

RIKKIA B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

gregory L. 
Rating:
5.0

Since they have new people working there. They have really cleaned it up, fixed the leaky roof and been beyond nice and helpful.

Frances H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danita D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARQUETTA W. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Everything was great on both pick up and turn in. Great people working on n both ends made the rental time much easier. Quick hookup and check out and extremely fast check-in. Great place.

Thomas H. 
Rating:
5.0

Excellent help from Mrs Rebecca and others. Will do business there again

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
5.0

Customer did not leave a comment.

Carrie C. 
Rating:
5.0

They are the best

Robenia D. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

Hilda H.  |  Overall Experience 
Rating:
5.0

Very helpful & polite

Sharee W.  |  Overall Experience 
Rating:
4.0

Need better locks

Trinitee B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sky H.  |  First Impressions 
Rating:
5.0

Continue to have excellent customer service, Preston answered all questions and explained things thoroughly

savador A. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

jerry A. 
Rating:
5.0

Very good customer support!

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY O. 
Rating:
5.0

Customer did not leave a comment.

Marion M.  |  First Impressions 
Rating:
5.0

I was storing my mother's effects until I could retrieve them. From storage to booking a trailer they were great. One of the guys was kind enough to help me get some of the heavier boxes on the trailer, as I am almost 70, and he was sweet and kind about it. Just a little hand and a little push made all the difference. Everyone was professional and well trained. I had no issues with the trailer setup, all the way back to Idaho. I had storms and high winds, but I don't believe that is in their scope of duties. Everyone was really great and I appreciate everyone's help.

Judith E.  |  Overall Experience 
Rating:
4.0

Everything was fine!

Tyrone K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin A.  |  First Impressions 
Rating:
1.0

Después q rento los almacenes d uhaul los mismos trabajadores me los liquidaron y no pude poner mi mudanza haciéndome perder 1 día d trabajo

billy r.  |  First Impressions 
Rating:
5.0

The staff at the counter was professional, helpful, friendly, and informative.

HERMAN L.  |  First Impressions 
Rating:
2.0

This was a make shift facility.

CANDACE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradley E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon P.  |  First Impressions 
Rating:
5.0

I needed something bigger but the size I got was the only size they had.

ERICA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Youlander p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Colleen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Z.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Caroline E.  |  Overall Experience 
Rating:
1.0

The unit I paid for had junk in it. The manager was holding the unit for someone but did not have it in the computer, that was unit 107. Unit 114 was empty but again not available according to the manager even though the staff member I was dealing with said it wasn’t reserved in the computer. My gate code wouldn’t work. There weren’t any units available but I was charged $104 anyway.

Swank H.  |  Overall Experience 
Rating:
5.0

The girls up front working the desk are the only people I met and was so friendly and understanding and helpful I enjoyed them and felt like they was family! They was helpful in every way and told me about important things I didn't know and gave me their honest opinions.

Maranda B.  |  First Impressions 
Rating:
5.0

I am SO pleased with this Uhaul location. The general manager, Sheena, was a huge help and went above and beyond to help me out. She made my move less stressful. 10/10. Highly recommend.

ARY D.  |  First Impressions 
Rating:
1.0

The “climate controlled” storage units have no AC and so I am now paying for a storage unit that is not worth the price. My furniture is probably going to be ruined by the end of the month and completely covered in filth. I will not be using Uhaul’s storage units ever again.

CANDACE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ed L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise H.  |  First Impressions 
Rating:
5.0

Accomodates any and all storage needs! 🙂

Amy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felecia W.  |  First Impressions 
Rating:
5.0

The staff was friendly and so helpful. They went out of their way to help me. Special shout out to Dana and Larry ! Partly because of them my 1,000 mile move was less stressful. Thank you. I would definitely recommend this location.

Karmen B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CARDELL H.  |  Overall Experience 
Rating:
5.0

I will maybe be back for a unit but everything was great thanks

Angela D.  |  Overall Experience 
Rating:
4.0

Staff where all beautiful people enjoyed coming to the unit

cornel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teri W.  |  Overall Experience 
Rating:
2.0

Those units are awful. I haven’t put anything in the one I have.

Doris S.  |  First Impressions 
Rating:
5.0

Customer service was very helpful and courteous.

Elsie D.  |  First Impressions 
Rating:
2.0

I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252

SHERMAN M.  |  Overall Experience 
Rating:
5.0

Very helpful.

Larry R.  |  First Impressions 
Rating:
5.0

Very helpful staff!

BRIDGET D.  |  Overall Experience 
Rating:
3.0

The rental process is very slow

Rand B.  |  Overall Experience 
Rating:
4.0

:)

John T.  |  Overall Experience 
Rating:
4.0

I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice

John G.  |  Overall Experience 
Rating:
4.0

The manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping me

John G.  |  Overall Experience 
Rating:
5.0

This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can’t finish

John G.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. A very secure place for storage. I recommend it for storage.

Jean P.  |  Overall Experience 
Rating:
4.0

great job

Gerald J.  |  Overall Experience 
Rating:
1.0

Whole lot of inconsistency ...

Erika G.  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.

Bart S.  |  Overall Experience 
No reviews have been submitted for this location.

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