Customer Reviews for U-Haul Storage of Oak Grove
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

239 reviews

8475 Pembroke Oak Grove Rd   Oak Grove, KY 42262

(270) 605-5172

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(270) 605-5172

8475 Pembroke Oak Grove Rd
Oak Grove, KY 42262

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rudolph Farias  |  Overall Experience 
Rating:
5.0

I've had my LIFE stored with Uhaul for years! I wouldn't have it any other way!! Clean, professional and no nonsense!

Jamie Waller  |  First Impressions 
Rating:
1.0

Try to check out of this storage facility was a pain in the neck would not suggest this storage facility.

James Caldwell  |  Overall Experience 
Rating:
5.0

Manager was very helpful.

ROBERT SMITH  |  Overall Experience 
Rating:
5.0

Chris was amazing to work with. 10/10 service. I would highly recommend using these facilities for your storage needs.

Kristia Lanning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alcanna Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bailie Cibene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serrell Reed  |  Overall Experience 
Rating:
5.0

The guys in Clarksville Tennessee were the best, friendliest, and most helpful. They answered all my questions, helped with the drop off process, and made me feel welcomed to my new hometown! Excellent ambassadors of Uhaul. Great experience. Looking forward to working with them with my storage and truck rental needs.

ROBERT SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jack carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Roberts 
Rating:
5.0

Customer did not leave a comment.

Corlando Crump  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacie Lowther  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Julian Michael  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Wirtz 
Rating:
5.0

Equipment was new and in great shape, the whole process was very user friendly. Thank you!

Katie Hayes 
Rating:
5.0

I would recommend U-Haul to anybody in the world for their customer service was excellent well men are young men and women you couldn't ask for anybody to do any better thanks U-Haul

Major Schrimpshire  |  Overall Experience 
Rating:
5.0

I have dealt with Chris over several years and he has always been great.

Gigi Page  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter Melton 
Rating:
5.0

Customer did not leave a comment.

MATTHEW VALLE  |  First Impressions 
Rating:
5.0

Hello I really appreciate them working with in making my payments. They also stayed in very good communication with me. I would definitely be back at a later time. And I will definitely refer others to this area. Thank you so much and I will back when I'm able to afford you all again.

LaToya Chestnut  |  Overall Experience 
Rating:
5.0

I love UI-Haul! They do everything we can to help people who need help with storage, trucks, equipment, or moving supplies!

Cindy Wheeler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GIAVONNIA RUDOLPH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlyne Gamble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aniya Austin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wiley Wright  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ALIZE SMITH 
Rating:
5.0

I didn't see anyone at this facility but the one in Clarksville sent me there since they had no 10x10 units available

Alexandra Fidler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Shuford  |  First Impressions 
Rating:
5.0

Equipment staged and ready to go! Thank you!

Adam Muszynski 
Rating:
5.0

Customer did not leave a comment.

Wiley Wright  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alanna Lodewegen 
Rating:
5.0

Customer did not leave a comment.

Bailie Cibene  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brittany Swift  |  Overall Experience 
Rating:
5.0

Thx for your help!!!

Lynn Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiana Morris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charlyne Gamble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESENIA MILNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELICA KNIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shane Vahle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFONZO WATKINS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sara Lill 
Rating:
5.0

Customer did not leave a comment.

Jessica Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Jefferson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Algernon Carter  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristen Weakley 
Rating:
5.0

I would do business again with U-Haul storage and even rental of trucks. I will be gladly refer other people to this facility.

MELBA CORONADO  |  Overall Experience 
Rating:
5.0

Great

Eric Porchia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAKYSHA BRATCHER  |  First Impressions 
Rating:
5.0

Was an unexpected delight. It was so clean and temperature controlled. A real bargain for the price payed. Than You !

Richard Dunn  |  Overall Experience 
Rating:
5.0

Charles was amazing! Well definitely rent from them again!

Kiauna Portuondo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYRIL ROULHAC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFONZO WATKINS 
Rating:
5.0

Customer did not leave a comment.

Natasha Crockett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lacie Thurman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRITTANY BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Callahan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cherri Mcintyre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC NORMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Connor Mclellan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor Mclellan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Felicia Lay  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORGE CASTELLANOS  |  Overall Experience 
Rating:
5.0

Major thanks to Elicia at the Wilma Rudolph location who was super helpful fixing issues with online reservations and returns and was above and beyond kind, competent, patient, and efficient. She deserves a bonus and/or raise for her customer service skills!!

Rebecca Reeder  |  First Impressions 
Rating:
2.0

The people who ran the facility in oak Grove were worthless. They never called anybody and they never answered the phones. And when you called other facilities to get in touch with this one, they didn't answer either. The worst site ever, will never go back.

Tiffany Norman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ratikia Catlett  |  Overall Experience 
Rating:
2.0

I would never give word of mouth for u haul. My stuff was stolen n I'm still not happy.

dawn daves  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Corey Zickefoose  |  Overall Experience 
Rating:
1.0

The ONLY person that works in this location that’s worth anything is Kevin . Well I should say was Kevin since y’all fired him! He’s the only person that works/worked there that cared about the customers and did everything he could to help. He is a real kind man who was professional. He treated everyone with respect and it’s bull crap y’all fired him. He’s what made Uhual in Clarksville and oak grove! I am so glad I moved my stuff out of my storage I was renting . I will not deal with anyone at uhaul other than Kevin! He was an exceptional guy!

SAMANTHA ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shakeetra Tarver  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chase Nielsen  |  Online Move In 
Rating:
5.0

The gentleman at the location was amazing! I didn't catch his name, but he was so helpful! It was raining and dark and he still came out to help us get checked in and make sure the process went smooth. After a long day of packing and moving it was very nice to have such great help! 100% recommended in the future. Thank you all!

Megan Owens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin Galloway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Barden  |  Overall Experience 
Rating:
5.0

Staff was professional and very helpful. Love the service provided!

Vernanda Patrice  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brittany Mullins  |  Overall Experience 
Rating:
1.0

My overall experience with uhaul was absolutely HORRIFIC!!!

Chelsea Coleman 
Rating:
5.0

Kevin and all the staff were very friendly and helpful with meeting our needs. They made our moving in extremely easy, which is a huge bonus when PCSing!

LORI BRUMLEY  |  First Impressions 
Rating:
4.0

Please if I could get some of my things and pay on the 3rd of December please give me a chance

Daphne Shaw  |  Overall Experience 
Rating:
5.0

Was able to return truck using phone. Covid safe, location easily found and using my cell phone was very easy!!!

Likishia Young 
Rating:
5.0

So far, my experiences are always good at U-hail.

Timothy Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ester Potter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Jefferson  |  Online Move In 
Rating:
5.0

Thank You!

Taunya Gilbert  |  Overall Experience 
Rating:
2.0

The front office was hardly open. The area was clean but my unit was closed all the time but still had 3 birds nest. I have been your customer for 2yrs and the prices rose up 3 times in that time, ridiculous .

Maria Gooding  |  Overall Experience 
Rating:
5.0

Very helpful CSR staff!

Julie Sanford  |  Overall Experience 
Rating:
4.0

I did everything through the location in Clarksville, TN. I wasn't informed or advised about purchasing a lock or providing my own until I got to the facility and realized that I didn't have one.

Constance LeSure  |  First Impressions 
Rating:
2.0

No person at the drop off location, I was not able to get in touch with anyone at the location, called uhaul about 10 times before getting an answer to go to ANOTHER LOCATION to get my deposit back, completely ridiculous!

Aaliyah Merritt 
Rating:
3.0

The storage was great and pricing was great, customer service at the office was nice. I would’ve liked if the office was at the storage as advertised and if the outside of the building was lit. There was no lights and it was a little scary at night. Over all I would use this place again, thank you.

Nathan Legg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandi Hibbett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Johnson  |  Overall Experience 
Rating:
5.0

After driving two days having to stop and rest, Mr. Kevin Chambers and his team were outstanding, making me very comfortable about storing my items in the U-Haul storage facility. Even unloading my truck was very comfortable because of the temperature control in the bldg. This whole move has been quite the experience. I would recommend U-Haul to anyone traveling one way. I received great customer service and assurance that I was in good hands. I was greeted with respect & value from the moment I walked in the door, & met at my storage to see if I was alright from the manager himself Mr. Chambers, even given a cold bottle water as he could see I was tired from moving😅. Thanks U-Haul for making this move to Clarksville Tennessee a great one🙏🏾

ernest enoch  |  First Impressions 
Rating:
3.0

Inspect the trucks before letting families rent them out. We got a 15ft truck that ended up having a crack in the roof, we didn't know it was there until we got to our new home and had to unload wet belongings.

Cesar Martinez 
Rating:
4.0

Customer did not leave a comment.

andre bouchard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy WHITE 
Rating:
5.0

Customer did not leave a comment.

Christina Mims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Shepherd  |  Online Move In 
Rating:
4.0

I just dropped off keys in Dropbox. Was hard to find a space to park a 26’ truck.

Jessica Fife 
Rating:
3.0

Whatever....

Kenneth Mory 
Rating:
5.0

Keep up the great work Team!

CHRISTOPHER THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherri Mcintyre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK WHITE 
Rating:
5.0

Customer did not leave a comment.

Michael ALEXANDER-BEKELE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN LEWIS 
Rating:
1.0

First night we had stuff there our locker got broken into. No one was in the office at all. We were told with our reservation we would get a lock but never got one. Both units we had were dirty and not cleaned out. Bird nests bee hives/nests. Overall a very poorly ran operation.

BRYAN BONNELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Barden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janelle Anderson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael Schuman 
Rating:
5.0

N/a

Tanya McCain  |  First Impressions 
Rating:
5.0

Great customer service and assistance. Staff went above and beyond. Thanks 😊

Raymond Terrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tylee Talbert  |  Overall Experience 
Rating:
5.0

AWESOME!!! We rented a storage unit for 9 months. Could not have gone better. It was clean and secure. Kevin was incredibly friendly and helpful. It made our move so much easier!! Thank you!!

Todd Walsh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracie Craft  |  Overall Experience 
Rating:
4.0

Lighting could have been better on the outside. None of the outside lights were on the two nights I was moving my things out.

theresa latham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie monette  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert Seay 
Rating:
5.0

This location went above and beyond for a customer.

Michael ALEXANDER-BEKELE 
Rating:
2.0

Things were fine until I was notified, that my unit was broken into, 02/13/22. There were many cut open boxes thrown around and items thrown around. Some items were missing and furniture broken where they had climbed on and over to get to boxes in the rear if the unit.. Packing material was thrown around and several boxes were empty. We emptied the unit F309 on 03/05/22 to our unfinished home to access damage and missing items. Noticed that day that there was cut fence behind the camper that is stored in the corner or the facility, with fresh footprints in and out. Also, FYI Unit G105 running extension cord from inside Bldg F to that unit and working outside that unit like a repair facility. Initially happy, but then unhappy as to the end. Tried to report the fence and electrical issue, and was told someone would call me back, and that didn't happen.

EDWARD RESSLER  |  Overall Experience 
Rating:
5.0

Excellent, just wish I didnt have to do it by myself and in the cold. LOL

Jonathan Lee  |  First Impressions 
Rating:
5.0

The office clerk was very kind, professional and helpful.

Raymond Terrell  |  First Impressions 
Rating:
1.0

Don’t rent at this location, unless you want your lock drilled off and items stolen!

Dalila Fryar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Best  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie monette  |  First Impressions 
Rating:
1.0

Making the reservations for a storage room were a nightmare, the billing cycles ended up being about $30 dollars more than I expected, and finally closing out the rental took about a week and four calls of conflicting information and threats of late fees before all was said and done. The rental had dead cockroaches, spiders, and crickets lining the walls and floor space. Plenty of dust drafted in from somewhere other than underneath the door. A solid 2 out of 5, since I still got utility but I'd rather have stored my property outside than use this location again.

Daniel Teague  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Green  |  Overall Experience 
Rating:
5.0

I would just like to say I really appreciate it all the help at your office and thank you for working with me as a customer. Your customer service was beyond amazing and if I ever need to store anything again I will definitely come back to U-Haul moving and storage.

latoya chestnut  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Collart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manda Mcghee  |  First Impressions 
Rating:
5.0

Very nice, very friendly, and very well organized

Dominic Marinelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Stewart  |  Overall Experience 
Rating:
1.0

The representative didn’t know what he was doing. Gave us the wrong pin code and wasted my time and money with the movers I hired to unload my storage unit. Extremely disappointed!

Dalila Fryar  |  First Impressions 
Rating:
2.0

No personnel were there to assist; instructions for drop-off weren't clearly visible upon driving truck to area. I would've preferred that there were some way to have entered the secure storage area to drop-off truck inside the gate; I was unaware if there were any instructions on how to do so, if that was at all possible.

JOSEPH HUNTER 
Rating:
5.0

Customer did not leave a comment.

Tyrone Pannell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT MURRAY  |  First Impressions 
Rating:
3.0

None

DAVON BROOKS 
Rating:
5.0

Relative made all arrangements prior to my arrival. They also moved my belongings into storage.

Glenda Castleberry  |  First Impressions 
Rating:
5.0

Was exactly what I was looking for. And the climate controlled aspect was perfect.

michael fleming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pearl Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chuck Willis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hunter Burdette  |  Overall Experience 
Rating:
5.0

Kevin Chambers Jr. the Onsite Manager, was very helpful with accomendating us which was after office hours. Very helpful, explaining details of facility and ensuring we were satisfied. AWESOME JOB👍🏽

Donnetta Walton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashanda monroe  |  Overall Experience 
Rating:
4.0

The storage site doesn’t have a physical body there. Had to contact the one in clarksville. Had to wait about 30 minutes to get someone to let us in

Pamela Blanchard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pearl Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tana willeby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chase brady  |  Overall Experience 
Rating:
1.0

Your staff are extremely unprofessional borderline evil people.

RAVEN LAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Kushnak  |  Overall Experience 
Rating:
5.0

Amazing customer service would not only recommend but will come backnif the need arrises for another rental.

GISELA ALBAREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAY DUNCAN 
Rating:
2.0

Customer did not leave a comment.

Paula Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antonio badillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lashica sheffield  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYRIL ROULHAC  |  First Impressions 
Rating:
5.0

Extremely friendly in the phone and in person.

Paula Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peyton Branch  |  First Impressions 
Rating:
5.0

Very friendly . ESP when we lost our code. They quickly gave it to us again . I would def recommend this storage unit to any of my soldiers . They had carts to use to move our stuff and it greatly helped us . Even when we talked to other people who were moving out . They said they had a great experience . We absolutely loved the climate controlled facility . The buildings were very clean inside and out . And the unit was clean . They only thing that we didn’t care for . Is when you left. You had to park your car. Then go outside the fence to put the code in and walk back to vehicle . There maybe was a way to open the gate from the inside but we didn’t figure it out . Again , being military . This was the best , easiest and cleanest storage facility we have used .

sherry dills  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVE ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Marrufo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark Curry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanourgou Said Coulibaly 
Rating:
5.0

Customer did not leave a comment.

Terry Woosley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rose Watkins  |  Overall Experience 
Rating:
1.0

The original Wilma Rudolph storage rental check-in experience was a nightmare. The traffic, while pulling a 16' trailer was absolutely horrible. But the representative who checked me in was even worse than the traffic!! He was remarkably rude, condescending, and completely and absolutely unprofessional. It was one of the worst customer service experiences in my 55 years and you can bet that I've told everyone about it. It was awful. Then, during the first month of my contract, I setup auto-pay but apparently it didn't work, so I got a late payment email from you (Kevin). I replied to the email with an apology and questions about why the auto-pay didn't work, but never received a response. The next month, the auto-pay worked but I still received a late notice from Kevin! I again replied and received no response. Bottom line is that the actual storage facility was perfect, but the customer service and horrible check-in location are HORRIBLE. And the manager is non-responsive - which actually may explain the awful customer service. The storage unit and location was fanstastic.

katrina arledge  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tony Collins  |  Overall Experience 
Rating:
1.0

I waited for 3 hours on a phone call only to be transferred every 20-30 minutes to a different person who was not able to help or answer any questions. I asked for supervisors for further assistance but was placed on hold for an additional 20 minutes just to get someone from a department who was unable to help with my reservation. When I asked to cancel the reservation I was told I would not be able to, nor would I be able to get unit or access information. Everyone I talked to was thoroughly unhelpful and made the experience more stressful and arduous.

Daniel Teague  |  First Impressions 
Rating:
5.0

Kevin and his staff provided such extraordinary service with the facilitation of a truck and storage unit. This team is high communicative, informative, and above repore. They were understanding of my needs and made me to feel like family. I would highly recommend this location and this staff to accommodate anyone’s moving or storage needs. I am forever grateful to this staff. - TJ

Tasheika Short  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heath McQuade  |  Overall Experience 
Rating:
3.0

It’s not the location.... it’s the process of mobile checkin and that was horrible

Dennis McDowell 
Rating:
3.0

Hard to get ahold of anyone and there is no lock that comes with the unit.

Rose Watkins  |  First Impressions 
Rating:
3.0

There was a little confusion as to which unit I was assigned, but other than that there were no issues.

Heath McQuade  |  First Impressions 
Rating:
5.0

I could not have ask for this move to go more smoothly!! No problems with pick up. drop off or storage.

tana willeby  |  First Impressions 
Rating:
3.0

The rate changed on me without prior knowledge

Shawnta Kates  |  Overall Experience 
Rating:
3.0

Storage unit rented is being used prior to my online rental.there was a lock already on door.code to enter did not work because my rental was not entered into computer system till I contacted offsite Manager,who then directed me to another space a couple doors down and solved the entrance code problem.the facilities are clean and well lighted however,sign should be placed outside doors to remind uhaul or private vehicles- shouldn’t block door access makes it tougher to get moved in.for short notice move in,I expected there would be problems.Thank you for being a part of my community and being available when I needed extra space. Robert B.

Robert Bishop  |  Online Move In 
Rating:
5.0

Very helpful and accommodating staff. My closing date was moved several times and uhual was very helpful and willing to work with me about payments.

BROCK ARMSTRONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny Ellington  |  Overall Experience 
Rating:
4.0

We actually moved out on the 8th of December.

Dewayne Morgan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roberta langston  |  Overall Experience 
Rating:
3.0

The first issue, they rented me a unit that was already rented to someone else. When we arrived there was a lock on the unit. This increase our unload time and had to pay our movers additional fee why we spent extra time getting this resolved. Second password we picked would not work the last day to gain access again wasted our time and caused unnecessary delays.

Rick Wilder  |  Overall Experience 
Rating:
1.0

My car got broken into while it was in storage

diona darden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Farnsworth  |  Overall Experience 
Rating:
1.0

My stuff was stolen 2 times zero effort to help or allow police to do their job

THOMAS BOWEN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda Hossack 
Rating:
5.0

Truck was easy to use but should have a full walk around before leaving the site and truck should have been full of gas to make it easier to return without guessing how much gas to put back for what was used.

Darryn Jarrett 
Rating:
5.0

Customer did not leave a comment.

LaBrica Ward  |  Overall Experience 
Rating:
5.0

A great bunch of staff smooth transaction as I ever had

Shawna Sturgill  |  Overall Experience 
Rating:
5.0

Best support I ever experienced through Uhaul services at this facility

Michael Barze  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Bryant  |  Overall Experience 
Rating:
1.0

While the facilities were adequate there is much room for improvement on the employee side. Getting the unit in the first place was a complete run around as to who I need to talk to and how the unit can be moved in to. The employees take very sweet time to help the customers that come in and have no sense of urgency. When trying to close out my storage unit I was once again given the run around. I called during reasonable hours only to be put on hold for 30 mins and redirected to an off site rep. That off site rep sent the Wilma Rudolph location an email stating that I wanted to move out 6 days ago (Sept 11) and to contact me back via email. No follow up was given. I called back 2 days later (Sept 13) and this time got ahold of someone in the store. I was told that they would go down to the storage unit and close it out. Two days pass and again no email confirmation that anything was done. I called the location again, got ahold of someone at that location and was now told that I or someone else had to be down there in person to close out the account. I have no idea what’s going on down there but you should probably get a team huddle going to address the lack of work ethic going on around there.

charles carr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Bryant  |  First Impressions 
Rating:
1.0

My property got stolen from here and U Haul says it’s not there problem.

Clyde Irons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antonio badillo  |  First Impressions 
Rating:
5.0

Too tied to tech. Would have liked to have had a person in the office during the day.

Sean Casey  |  Overall Experience 
Rating:
5.0

Best experience ever, clean and secure staff very friendly and helpful. Melissa at the Clarksville always was very helpful and sweet. Thank you God bless y’all and stay safe Mrs.Young

elizabeth young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADAM DUNBAR 
Rating:
2.0

My furniture and beds had mold, dressers had spiderwebs and bugs. I literally paid almost 200 a month for 6 months to this place just so my stuff could get ruined beyond repair!!! Rented a 26ft truck from them to move back to Oregon and literally paid almost 2000 for a beater truck that literally wouldn’t go faster than 25 mph up any kind of slope!! Super disappointed!!!

Nichole Mardueno  |  Overall Experience 
Rating:
3.0

We stored an RV, the parking spot wasn't level and not really big enough for our camper. The gate didn't go all the way around the property so we didn't feel that it was safe and secure. Nice people but not secure enough for us.

Rocky Griffin  |  Overall Experience 
Rating:
5.0

Great secure and clean area. Respectable customer service!

Willie Williams  |  Overall Experience 
Rating:
5.0

Thank you for your help during my time of need. Great job well done!

darlene wilkes  |  Overall Experience 
Rating:
1.0

I was very disappointed to find out after an incident with my climate control unit that there are absolutely no cameras inside the building. And I found it very frustrating to find out that my unit wasn’t being checked daily with the barcode scanner, which if it was being checked daily I should have been notified if my unit was accidentally left open OR if it was broken into (with items missing, police report was filed). But due to the absolute lack of security which I felt like I was paying a little extra for with a climate control unit inside a building and I quote from their location website “Indoor Storage: Twice the protection and security” but I received the complete opposite and my items were actually more vulnerable than most of the outside units because inside the building there is NO security cameras. The manager was very helpful though during the whole incident, I have no issues on how he handled it all, he was very helpful. There are just security flaws at this location that seriously need to be fixed. Especially considering there was another unit in my same building, but located outside that was also broken into when I discovered my unit was wide open. So two police reports from two separate people for the exact same problem and one was alerted to their unit being tampered with and I was not (because my unit wasn’t even checked that day for the daily walk through). I moved my stuff out as soon as I could due to the lack of security.

Christina Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Tanner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTarsha Kelley  |  Overall Experience 
Rating:
5.0

The manager was very helpful and very polite. He provided all the information I needed to know about my storage unit.

Alexis Montijo  |  First Impressions 
Rating:
2.0

Mice crap all over my possessions spider eggs as well just Will never rent from this place again

BARBARA DINWIDDIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Hines 
Rating:
5.0

Customer did not leave a comment.

cathy neumans 
Rating:
3.0

Code would not work on gate so had to go to main location to have them reset it, but it is still not working.

Melissa Newberg  |  Online Move In 
Rating:
2.0

When my storage bill is paid, I fully expect to be able to get to my things, 3 weeks after I had paid, there was still a lock on from a month prior. They weren’t friendly or timely about it at all.

AMANDA TYRA  |  Overall Experience 
Rating:
2.0

My pin code doesnt work and the worker still hasn't contacted me to fix it so I had to learn a code given to me from the office not acceptable poor customer service

darlene wilkes  |  First Impressions 
Rating:
5.0

Easy

Mona Black  |  Overall Experience 
Rating:
5.0

Convenient and user friendly service!!

April Stewart  |  First Impressions 
Rating:
5.0

Its was nice. Thank you.

Michael Smith  |  Overall Experience 
Rating:
5.0

Always accessible, never a problem

Christian Richardson  |  Overall Experience 
Rating:
5.0

I had a great experience with the U-Haul storage unit. I have no complaints at all.

arielle dilley  |  Overall Experience 
Rating:
5.0

Nice location and very friendly staff at main office (which isn’t on the storage property). Storage isn’t manned. It’s nice that’s it’s a 24hr location.

Steven Mercer  |  First Impressions 
Rating:
5.0

Nothing but great experience with uhaul

Starlet Frazier  |  Overall Experience 
Rating:
1.0

Ever since uhaul took over access paying and just plain old customer service was terrible. Moved my stuff out as soon as i could. It is obvious uhaul is out to get as much $$$from their customers

LAURIE MALMSTEN  |  Overall Experience 
Rating:
3.0

You need to have someone in the office at oak grove. I would have to drive 20 min to get to someone if I had a problem. Also you need to accept cash. Not everyone has a card.

KATHRYN WELLS  |  Overall Experience 
Rating:
3.0

It was a 50% chance of actually getting customer service help

Noah Cunningham  |  Overall Experience 
Rating:
5.0

Awesome

OCTAVIA WHITE  |  Overall Experience 
Rating:
5.0

Easy access, online presence quick and efficient.

KEN HENDRIX  |  Overall Experience 
Rating:
5.0

Staff was very courteous and the facility was clean, easy to access and had a cart available for free onsite usage.

steven lawrence  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

adrian may 
Rating:
5.0

Miss. Latonya (hopefully I wrote her name correctly) went above and beyond on customer service. She is an exceptional employee.

jeremy coburn  |  First Impressions 
Rating:
5.0

Great location! Friendly staff

spenser grantham  |  First Impressions 
Rating:
4.0

I’ve been a U-Haul customer for over 15 years. The people at this location are absolutely awesome. They are a great representation of the U-Haul brand - keep up the great work U-Haul!

sojourner Williams  |  First Impressions 
Rating:
1.0

Not secure at all just drive around the back of the dollar store and you can drive right in the “secure” units no access code needed .... they have rats really bad it was dropping all over my stuff

TANYA BLUE  |  Overall Experience 
Rating:
5.0

The manager was professional.

Mark Bangcaya  |  Overall Experience 
Rating:
1.0

Horrible. I wouldn’t recommend no one. The staff was very unorganized.

SASHA VIRGILE  |  Overall Experience 
Rating:
5.0

The staff is outstanding and I appreciate all they did for us. Personable and professional. The computer system is glitchy. Could not get the gate code to work.

allen long  |  Reservation 
Rating:
1.0

The office was closed during business hours. To close our unit & avoid another month’s rent, we had to call customer service the next morning & explain our story. We will go somewhere else next time.

ANNA HENDRICKSON  |  Overall Experience 
Rating:
1.0

I made my purchase 3 days ago with the intentions to move my things in the day of and still have not been able to move in.

TANICIA/DANIEL CAVER  |  Reservation 
Rating:
5.0

Very helpful and professional

steven kerr  |  Reservation 
Rating:
2.0

When I pay for 5 ft by 8 ft by 18 for storage unit I expect to get that not a 3 1/2 ft storage unit. Honestly once I’m done moving I will close out the unit. Over priced for not even exact size listed

Tiffany Swartout  |  Reservation 
No reviews have been submitted for this location.

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