Customer Reviews for U-Haul Storage of Melbourne
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

761 reviews

376 N Harbor City Blvd   Melbourne, FL 32935

(321) 757-9580

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(321) 757-9580

376 N Harbor City Blvd
Melbourne, FL 32935

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LADRAVIUS RICHARDSON 
Rating:
4.0

Customer did not leave a comment.

Nelson Martin  |  Overall Experience 
Rating:
1.0

The facility sucks you can’t get in touch with anyone through the intercom

Stalin Restituyo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Melenwick  |  Overall Experience 
Rating:
5.0

Just like everything else nowadays, it was a little pricy. But I’m a U-haul fan forever.

Brian Godfrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MCILVAINE  |  First Impressions 
Rating:
5.0

I got a bill for my monthly storage fee of $279 but as you know I moved out on the 4th so I will disregard that bill. There is a person named Eric that works where my storage is he is the best very funny ,helpful in all a very nice person.

janet holloman  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Monique Spaulding  |  Overall Experience 
Rating:
4.0

I have had a storage unit everywhere I’ve lived for 30 years. I have never had to pay a fee to be able to throw my trash away. Never have I had my rate go up over and over. Never have I had someone in the office of the facility I am renting from enroll me in automatic bill payments without my permission. I did like that it was clean and had bathrooms.

CAROL PECK  |  Overall Experience 
Rating:
5.0

I was One Hundred percent Satisfied with everything thank you Pasquale Varone

Pasquale Varone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA MYERS  |  First Impressions 
Rating:
1.0

You could never find any staff and the prices kept rising is a trap.

Walter allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME SWEET  |  Overall Experience 
Rating:
5.0

Ms. Stephanie is AMAZING. Very attentive to detail and a very pleasant person. Idk why the office is closed on Friday, but I could do everything on line, so really not a big deal. Could use a little more room at the entry point for trucks towing trailers, but if you can drive, you wont hit anything. Spaces are clean, no cobwebs, no dust, plenty of carts to move your things with. VERY SATISFIED

Jason Lanier  |  First Impressions 
Rating:
1.0

The app wasn't functional at all and wouldn't let me pick up or drop off the truck. When I got to the site they didn't have the truck I reserved even though I booked the reservation over a week in advance so I had to be transferred to another location. The transfer didn't work properly so instead of ensuring I had a vehicle, I was told to go and "attempt to figure it out using the app" which again was not functional. Went to the new location, pressed the innercom system for assistance as instructed and found it was broken and hasn't been working for a while now (explained by the employee after we found one). Finally got in contact with an employee after waiting for about 2 hours for someone to come help. The employees themselves were helpful but seemed just as aggravated as myself and about 3 other customers were with the service itself. Would not recommend uhaul as this is my third awful experience with uhaul in a row, and will never be using uhaul again in the future.

Cameron Coursey 
Rating:
3.0

2nd floor units suck. Maze like halls are way to narrow.. No lock inside as advertised. Luckily I had my own. Place is closed on a FRIDAY, WHY??? Couldntuse my one month free storage coupon and pulling a trailer inside the compound is challenging to say the least. Thank god for the internet rental, or I'd be out of luck on friday when I pulled up. If you pull in with a trailer and there's nobody there and you cant do the on line thing, good luck getting out.

Jason Lanier  |  Online Move In 
Rating:
5.0

Stephanie was awesome, and so patient.

space coast pride Justin Cercone  |  First Impressions 
Rating:
5.0

I'm pretty sure a small animal has died in the vents of the van that I rented. The smell was unbelievable.

LANCE WILKINSON 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH MACE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Minich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Austin  |  Overall Experience 
Rating:
5.0

This place may have the best customer experience and service that I have had. Tony is great, and all of the employees are polite and helpful.

william harr  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacque Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pasquale Varone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Frink  |  First Impressions 
Rating:
5.0

Very efficient and helpful

Donna gervason  |  Overall Experience 
Rating:
3.0

The electronic-only access to rent a van was awful!!!! Your app sucks and I will never use this service ever again.

Ray Fredericksdorf 
Rating:
4.0

Customer did not leave a comment.

Pasquale Varone  |  First Impressions 
Rating:
1.0

This was the 2nd time I rented from this U-haul location. Both instances I experienced long wait times even though there were more employees than customers in the store. While I waited to be helped this last time, the manager spent at least 10 minutes cleaning a white board instead of coming out and helping with the customers that were waiting. I was told the vehicle had a full tank of gas, which I verified before I left the store. During my rental, I drove a total of 21 miles. Per the agreement, I had to return the vehicle with a full tank of gas. I did just that, but it took a total of 5 gallons of gas to fill. So with driving 21 miles, and not pulling any trailer, the fuel mileage was 4 miles/gal. With the gas receipt in hand, I brought this to the attention of the store manager. His response was he couldn’t do anything and sorry about your luck. I just ask for equitable compensation, but received nothing.

Robert Johnson 
Rating:
2.0

There weren’t clear instructions on where the equipment was located. Couldn’t find the van I rented. I was on hold on the phone for 30 minutes waiting to speak with a representative. I inquired about the reservation guarantee policy as I was unable to start my rental for an hour, alone in the location at 7:30PM looking for the van I was supposed to picked up; the representative told me it wouldn’t apply in my case. I wasn’t able to start my 730PM rental until an hour later. Lost time due to unclear instructions on where the equipment was located.

Gerardo Rivera 
Rating:
5.0

The whole process was great with the staff very helpful and nice, the only thing I would ask to change is the AC ones are not very kool at all l, a few times I went to my storage it was hot in there as soon as I opened the door to head to my unit!

Christine Oney  |  Overall Experience 
Rating:
2.0

When we arrived at 9:15 we were told they were very busy and would try and squeeze us in. We had reserved a storage unit which was explained to us it was second floor, street accessible and climate controlled for $59.95. When we finally were waited on ( an hour after we arrived) we were told our unit was on the second floor but was stairs only accessible. We needed elevator accessible which we learned was $10 more per month. Once we entered our unit there was a rodent trap inside. We would like that removed. With this experience we were not happy. The only saving grace was that the employee who checked us in was very friendly.

John Calizzi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Healy  |  Overall Experience 
Rating:
3.0

The original ordering process was ok. When I arrived for the p/u of the vehicle. Totally unreliable. The phone APP basically blew up. The CSR at the location tried their best to assist. But I was still sent to another location. The next location was able to complete the process. Turns out the price provided in the online order process was not what my final invoice was. I was sent back to the original location to p/u the vehicle. (insult to injury) I was given the wrong lockbox combination and had to get further assistance to obtain the vehicle key. I wasted almost an hour of my time before I finally got out of the p/u location. The return process was nondescript but more efficient.

Stephan Irwin 
Rating:
5.0

Customer did not leave a comment.

Harriet Thompson  |  First Impressions 
Rating:
2.0

It started out good in New York State but when I got to Florida, everything went wrong. Especially the costs. For no known legitimate reason, prices practically doubled!

Bernard Dobranski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel rivera  |  Overall Experience 
Rating:
5.0

Very satisfied with our experience. Very helpful staff

Louise Hotovy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDSAY BRAMBLE  |  Overall Experience 
Rating:
1.0

It was a very pleasant experience...First of all I had rented the wrong unit so the lady at the desk was very willing to correct the issue.She was professional and easy to talk to considering I interrupted her lunch.Love the effort 👌

Michael Austin  |  First Impressions 
Rating:
5.0

This is a very clean and well constructed facility. It seems to be very secure, as well. It is very easy to get in and out of, without lots of turns. This is very helpful when hauling a trailer to load and unload items.

ROBERT BRANDENBURG  |  First Impressions 
Rating:
3.0

I used the app for both pick up and drop off.It was difficult to use because it would not accept my photos of myself or license on pick up, and the pictures of the fuel level and mileage on drop off without any indication of what I needed to do to make them acceptable. I ended up giving up on the drop off (I suspect that was because the fuel level decal was right over the screen) and simply dropped the keys in the key drop. Also on the pickup, the lockbox what the keys were was so rusted that it took me many minutes to get into it.

Samuel Leftenant 
Rating:
5.0

Customer did not leave a comment.

Nestor Colon  |  Overall Experience 
Rating:
5.0

Very nice location. The staff worked with us to find the right size unit. Thanks for all the help.

Scott Brown  |  Overall Experience 
Rating:
1.0

Reserved online. Sent me to a location where the person behind the desk could not complete the process to get me the van. Had to send someone from the other location. During drop off I had to drive the van from the pickup location to another location. The radio in the van did not work.

Roj Snellman 
Rating:
5.0

Very positive experience, the facility is very clean, the Staff are extremely friendly. I would recommend this facility anytime. Thanks Karin V

karin verone  |  Overall Experience 
Rating:
5.0

From the day I moved in my storage coming from Atlanta, Tony and his staff have made me feel welcomed to Florida.

Keith Love  |  Overall Experience 
Rating:
1.0

Each employee has a nasty attitude from management to sales rep all need refresher courses on customer services. I deserve a refund 2days renting they put a red lock on my unit reverse calling number on file. I arrive get alarmed & they said I needed a different lock! They could call why stop my access to the unit???

Ann Amezquita  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonia Beahm  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samuel Leftenant 
Rating:
5.0

Customer did not leave a comment.

Cindy Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Vina 
Rating:
5.0

Dayton Ohio at Wright Field on Harshman Rd was absolutely wonderful and went above and beyond for us to make sure we had everything we needed ! Melbourne Florida storage and moving on Harbor City Blvd also did the same! Love U-Haul customer service! I’m not blowing smoke when I tell you they are the best customer service of ANY business I have seen in a long time! Keep it up !! It’s refreshing!

Karen Schommer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEIGH HINTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Knote  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Malcolm Gooding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy McLaughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalista Canada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashonda Etienne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Altizer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daniel lipp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashonda Etienne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Sokolik  |  First Impressions 
Rating:
5.0

There was a staffing issue and the manager made sure to communicate. It was extremely hot and great to see with the chaos that he took care of his employee that was working outside!

Lorena Solis-Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Lorentz  |  Overall Experience 
Rating:
4.0

Thank you for the space and time. It was nice to be able to call a number and speak with a person.

Ginger Snead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Vaughn 
Rating:
5.0

Customer did not leave a comment.

charles DiGennaro  |  Overall Experience 
Rating:
5.0

Seriously - I have never seen a cleaner, more fresh-smelling, well-lit, accessible storage facility in my life (I'm almost 70). It was climatized, and the temperature was always regulated, no matter the heat or cold outside the building. My only complaint is that the unit itself had no interior light, which the manager pointed out during my initial tour, and who commented it was only one of a handful of units without standalone internal illumination. I found the pricing very reasonable, and have already recommended the facility to folks looking for storage, and will continue to recommend it when the opportunities arise.

Betty Hoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina Burney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Barnes  |  Overall Experience 
Rating:
5.0

Reception was better than we expected very friendly!

karin verone  |  First Impressions 
Rating:
5.0

Never felt better.

Bernard Dobranski  |  First Impressions 
Rating:
5.0

Nice friendly staff. Quick and easy

Michael Hollingsworth  |  First Impressions 
Rating:
5.0

I had small issues, but nothing worth complaining about. I used 3 different storage companies, and U-Haul was the best. And the best price.

wayne montanya  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM PALMER  |  Overall Experience 
Rating:
4.0

The car smelled like cigarette smoke. This was extremely nauseating. It was otherwise clean. It was a relatively easy process, though some of the steps seemed out of order, for example you should get the key before you go to the car, but that was in the wrong order.

Diogo Adrados 
Rating:
4.0

I only had one disappointing encounter with one worker, an older African American woman who didn't listen well and kept rambling on about nothing. She used verbiage that was unfamiliar to me such as "Shuckin and Jivin". That day was a waste of my time, and the company's resources, and the possibility to make another sale from me, a long-time repeat customer.

Christian Burks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wallace Beach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Dattis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hercules Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marian Amundsen  |  Overall Experience 
Rating:
2.0

I reserved a cargo van for after hours pickup when I arrived there they had three vans on the lot but I had to go quarter mile away to some vacant poorly lit storage facility to pick up my van in the dark and a few shady looking characters were hanging outside, and nowhere to park my personal car unless I parked at the U-Haul facility down the road and walked back to the storage yard. Wtf Also the van stated it had no damage anywhere but as I looked it over it had stickers where they had marked damage on it from a previous incident in three different places.

MARK MOCK 
Rating:
5.0

Customer did not leave a comment.

Rick Pellhum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TERESA BEACH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Pierce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Minich  |  First Impressions 
Rating:
5.0

I used this last year to store my daughter’s things from her dorm room over the summer. Very happy so used them again this year.

Diane Dattis  |  First Impressions 
Rating:
2.0

Drove 1000 miles to get to my reserved storage, only to find the advertisement was misleading/false. Advertised on the Uhaul website and listed on the reservation contract even is that there are elevators and carts for use. Turns out these items are in all the storage buildings EXCEPT the one given to me. With my disability, there was no chance I could accept the unit. Staff was helpful and resolved the problem, but it took four hours to resolve. I almost spent as much time trying to get a storage unit as I did driving from Chicago!! Also, the unit I finally got is about 5 feet off the ground. They should put a notice so folks are aware. I had NO idea what I would find when I arrived and anything that was advertised just gave a completely wrong impression of the place.

Patrick Mc Coy  |  Overall Experience 
Rating:
5.0

The whole experience has been excellent.

Angela Shearer  |  Online Move In 
Rating:
5.0

Thank you for your professional!

Elizabeth Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON JURKOVIC  |  First Impressions 
Rating:
5.0

VG. Pleasant.

ABRAHAM PEDDIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy McLaughlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Stein 
Rating:
4.0

Thank you for all your help when it was needed!

James Scott  |  Overall Experience 
Rating:
5.0

Everyone was friendly, the experience was quick and easy.

Andrea Rzad 
Rating:
3.0

This place always seems so disorganized. In order to save time I reserved online for a van and three pads to safely separate my expensive moving pieces. It still was a twenty minute process between getting there (there was only one person ahead of me) and leaving. When I got to the destination the belongings I had to be moved I didn't have my pads to safely separate my items. When I returned the van I asked for a credit. I'll wait to see if the credit ever arrives on my statement. Second time renting from this location. No other choices in the area so what to do?????

john spellman 
Rating:
5.0

Customer did not leave a comment.

Katherine Jaecklein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Burks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Stroman  |  Overall Experience 
Rating:
5.0

Not a comment for the facility or the vehicle itself but I found the truck share rental process to be unnecessarily complicated. It should not have taken me 20 minutes to navigate through the rental process when I'm at the location at 6:30 in the evening and it is dark... It felt like geochaching where I had to follow a set of elaborate clues to get from one step to the next.... It delayed me wholly unnecessarily. There has got to be a way to streamline that. Otherwise, I found the concept and rental situation as a whole to be pretty neat.

Rebecca Edmiston 
Rating:
4.0

With limited funds they helped me keep my belongings secure. With friendly staff and a unit of the right size for my needs

James Scott  |  First Impressions 
Rating:
5.0

Was soupose to be 5x7.5 x10 but it's not so plz can u fix this

Stephanie MORGAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Trent Arnold  |  First Impressions 
Rating:
5.0

They were very friendly with me! They even made suggestions to find help if I needed it to move my belongings when time came for me close my storage unit!

Bonnie Beaulieu  |  Overall Experience 
Rating:
3.0

No issues renting storage or with the storage. When I tried to exit the space on 1-28 the office was closed and we were directed to go to the uhaul location up the road. When i got there there were three people sitting behind the counter only to tell me I had to drive back to the other location to get a picture. I went back on the 29th and they never asked me for a picture and had me checked out in less than a minute. EXTREMELY frustrating.

Chris Caprio  |  Overall Experience 
Rating:
5.0

Tony , Manager of the Year.

michael williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Francheska Padilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

van obermaier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Hutker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer Blackwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason debord  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsee Delgado  |  Online Move In 
Rating:
5.0

Awesome staff- very helpful and willing to problem solve!

Brian Hussey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RODNEY FOWLKES  |  Overall Experience 
Rating:
2.0

Was not told about the stairs. I thought I would have access to an elevator…..but NO. I am 64 and I could not even attempt the stairs. Online it indicated that you would have an elevator. Lady at location said stairs at that building. Had to go find another storage business and store my things. I will be contacting someone Monday about getting my money back.

vonzell hood  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIA TORRES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrea Greer 
Rating:
4.0

Customer did not leave a comment.

Stephanie Cloud  |  First Impressions 
Rating:
5.0

The managers were gracious & helpful. Outstanding customer service!

Jonathan Halek  |  Overall Experience 
Rating:
5.0

Very very helpful staff

Robert Currie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret Scardina  |  Overall Experience 
Rating:
5.0

Well the app wouldn’t allow me to check out the vehicle or work properly. I had to go next door and speak with a team member to get my reservation going. He was super helpful and I showed him the app not working while I was with him. Returning the vehicle everything went fine. I returned it as discussed by myself and the team member who helped me.

Jason Freshly 
Rating:
3.0

The storage facility was very clean even thou there are NO trash cans any where … BUT there was a MAJOR ROACH problem in the surrounding areas & you could see them crawling into my unit!! Your cleaning/worker lady was very very nice but unfortunately getting rid of the roaches while I’m leaving is difficult & expensive for US! We had to spray bomb the Uhaul & my trailer & once boxes were in garage & furniture in house we’ve had to spray bomb the whole house 3 times …. Praying that works!! There needs to be a better means of y’all getting access/fines/evictions to “neighbors” who are storing food items that are attracting ROACHES & creating this problem. It should cost them, not their Goodwill neighbors!! Unfortunately they, once again, are the problem, and the reason for this bad review. Ending on a good note, Staff was very nice & helpful but way over worked. Give them a RAISE!!

Chance Runyon  |  Overall Experience 
Rating:
1.0

Roaches 🪳 paid for dumpster to be unlocked and it wasn’t ever and never was reimbursed at all I was charged for a month rent when I closed the account out and took my lock off I was never contacted at all back about reimbursement for the roaches that came in another’s unit and was so bad they where crawling all over the walls and floor when the tenants open there locker do not use this place u will be upset when u have to throw your stuff away due to poor conditions due to pest that u have no control over at all avoid at all cost seek other arrangements

andre jarrett  |  Overall Experience 
Rating:
5.0

Great and friendly ppl

victor rivera  |  First Impressions 
Rating:
5.0

Everything was terrific and the guys working there were very helpful, courteous, kind and efficient.

Kathleen Ware Harris  |  Overall Experience 
Rating:
5.0

Original assigned storage unit was upstairs with no elevator. Was not clear to me. Thank God Tony was onsite and able to assign me a different unit.

Bryan Carruthers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adriana Stillman  |  Overall Experience 
Rating:
5.0

Great customer service!! Everyone was very professional and courteous. Would definitely use again and recommend to others. Thanks U-Haul!!!

Diana Anderson 
Rating:
5.0

Fantastic staff. ALL very helpful. Staff made move fast easy enjoyable. Great people. Great experience. Super operation. Real customer service !!!

Robert Currie  |  First Impressions 
Rating:
5.0

Give credit to Ken at the Babcock location, they were very helpful. And a grand applaud to the Habour crew, splendid team. Guys appreciate all your diligent efforts assisting from inception to end....gracious thanks!!! Keep up the customer service warmth! Blessings!

Joy King  |  Overall Experience 
Rating:
3.0

This is the 2nd weekend in a row we have used the self-serve option at this location. The first weekend-cannot check in on the app to retrieve the van. Go to the office and the office has not been trained on self-serve procedures and they cannot help us or get a rental. Literally, wasted well over an hour and got nothing. This weekend we again were told we had to do the self-serve option-same scenario. The office staff was finally able to help us by calling the other Uhaul down the street and have someone walk her through the renting of the van via her office computer. Once again another hour wasted. Finally get the van and climb in only to find that the miles on our electronic print out rental agreement don't match the odometer (and this matters since you charge 80 cents a mile)-so back to the office we go. We do not fault your office staff at all for these issues. She was friendly and helpful but clearly was not trained on the procedure. But the staff clearly needs more training of what to do when your self-service options do not work. We truly wasted more time both weeks messing around with the rental problems then the amount of time we needed to rent the van.

joseph depillo 
Rating:
5.0

Customer did not leave a comment.

James Torok  |  First Impressions 
Rating:
1.0

Unit not ready for mr to move in

Ingrid Egeli  |  Online Move In 
Rating:
1.0

This location is mobile app only. The van that was scheduled to be used, per the contract, was not available. The van that was available had different mileage and fuel level, which made it impossible to check in. The only assistance was to call the 800# and wait extended time, >30-45 minutes and then they had no clue. Thank goodness a human was in the office of whom gave me the key and instructed me to take the van. Multiple attempts were made to reach the posted cell phones of the owner and manager. After 20+ minutes, the owner texted that someone from traffic dept would contact me. Traffic called about 30 minutes later and I was placed on hold another 30 minutes. It was very chaotic, unproductive and a frustrating process. When returning the vehicle, it was pouring rain, once again the mobile app wasn’t working and thank goodness the lady that wasn’t supposed to be there to check people in or out was there to assist and witness the disaster. My advice…rent from a staffed location as this was a horrible experience. I should have believed the reviews online.

Christine Trunk 
Rating:
5.0

Customer did not leave a comment.

Diane Dattis  |  Overall Experience 
Rating:
5.0

The cart that was supplied for moving my stuff to the locker had a broken wheel. I believe it was cart #5

Bruce Cuffel  |  First Impressions 
Rating:
5.0

Fast, friendly service! Highly recommended!

Laura Seipp  |  Overall Experience 
Rating:
2.0

I booked this storage in Jan 2022 online. The confirmation email said I had to pay in person. I did not live near this facility and called to confirm. Upon arriving in May, I was informed that my unit was not available because I didn’t not leave a deposit. I was told I could’ve left the deposit when I called. Why wasn’t I informed of that option? I was stuck renting a larger unit for more money. Finding the unit was not easy and there was no one at the actual location to help. I never received an invoice online, but did receive one after my payment was overdue. When we went to empty the unit, there was a lock on it because it was “unpaid” after my husband settled the bill, the only person working stated he couldn’t leave the office to remove the lock. I rented this unit to store my daughters dorm stuff and encountered issues from day 1. I cannot imagine the runaround my daughter would’ve gotten had she been there alone. The unit itself was clean and had more room then we required but I will be looking into another location/ facility when her semester ends. I have used Uhaul services frequently at other locations with no issues but this one was unpleasant and unprofessional from start to finish.

Zoraida Natal-Zimmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRESTON MARFUTA  |  Overall Experience 
Rating:
1.0

This morning I spoke with the manager of your US1 store in Melbourne, Fl in regards of a pending debit of $137.00 shown on my PNC bank statement. My account had previously been debited by Uhaul in the amount of 212.00, which I understood. After going back and forth for what seemed like forever - with your manager talking over me while I was attempting to speak - he finally told me that the charge would be erased from my account within a 4 day period. That’s all I needed to hear, but what I got was about 10 minutes of pedantic, confrontational nonsense from an individual who clearly was more interested in hearing himself talk than actually LISTENING TO THE CUSTOMER. This was the same guy who on Wednesday was doing everything BUT waiting on customers who were lined up 6 deep waiting to pick up their vehicles. This guy is hopelessly miscast working in a customer focused, service business.

Paul Poblocki 
Rating:
1.0

Customer did not leave a comment.

Christopher Osborne  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

michael Fishpaw  |  Overall Experience 
Rating:
5.0

Need more staff to expedite the process of getting a storage. The wait is too long.

Michael Scott  |  Overall Experience 
Rating:
1.0

The storage section was under staffed, and their was always a wait. I also had a very bad experience reserving and renting a 26 ft. truck, I contracted corporate office and spoke to a U-Haul employee that wrote up a report and told me that I would be contacted by a supervisor in the corporate office within 72 hours it's been well over 72 hours and I have not received any call back!

traci williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Iris 
Rating:
4.0

some minor glitches, but staff handled well.

Larry Olson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgar Aviles Martinez  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

patrick brooks  |  Overall Experience 
Rating:
3.0

Staff some what helpful

RAMON DE GUZMAN JR  |  First Impressions 
Rating:
3.0

The van was filthy and pet hair all over it.

EBI YARBROUGH 
Rating:
5.0

Customer did not leave a comment.

sharon short  |  First Impressions 
Rating:
5.0

Improve the website to recognize Apple location. How do use an android phone to login and complete my return.

Jeremiah Colgin 
Rating:
3.0

There was no lock in the unit.

Summer Blackwell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lourdes Grin  |  Online Move In 
Rating:
3.0

Customer service isn't friendly and they don't return emails

patrick CARNEY   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adena Baning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James dudley  |  Overall Experience 
Rating:
5.0

I had a unit there for four years, and never ran into an issue. The staff were always there to assist, and were more than accommodating. Definitely a 10/10.

BENJAMIN WHEELER  |  Overall Experience 
Rating:
5.0

Nice facility Smooth transduction

Liz Swain  |  Overall Experience 
Rating:
5.0

Tony and his wife are the best quality people ever. Always friendly and professional. I would rent again from him no problem. 5 stars.

Gerard Carignan  |  Overall Experience 
Rating:
5.0

There was no lock in the unit as promised.

Danielle Langlois  |  Online Move In 
Rating:
1.0

We specifically paid more for a climate controlled facility because we had valuable items and due to medical issues we knew the storage would be for an extensive period of time. We were finally able to move our things yesterday which is we discovered mold on just about every single surface. And it wasn't just a little mold, some furniture pieces had to be discarded. We were so disappointed and in utter disbelief that we spent SO much money for climate controlled units whe we could have almost stored everything in someone's garage considering the good it did us.

Kim Branham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laquanda Bowser  |  First Impressions 
Rating:
5.0

Clean, convenient, and secure facility. Customer assistance, staff, owners were very helpful. Really appreciate the courtesy dollies provided, which were extremely useful. Would definitely recommend this facility for storage needs.

Clifford Repperger  |  Overall Experience 
Rating:
5.0

Thank you, Lori, for solutions to a down-d at icing move. I appreciate!

sarah short  |  First Impressions 
Rating:
5.0

Tony McCart runs a great facility and looks after his cleunts.

Richard Bushey  |  Overall Experience 
Rating:
5.0

I used a temperature controlled unit for 1.5 years, always clean, always smelled nice whenever I would visit, never any rodents, they even built a shade awning between units for loading/unloading. Turned in my keys before next bill cycle and was very smooth. No complaints. Nice and simple.

Tory Njardvik  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

natalia parsons  |  Overall Experience 
Rating:
5.0

Everyone including the owner Tony were so Great and friendly. Moving is very stressful and Tony was able to guide me throughout the whole process. I was so impressed with how above and beyond this facility goes for their customers. Thanks again for your help everyone!

Dixaida Vargas  |  Overall Experience 
Rating:
3.0

Pickup location was confusing, with 2 locations within a mile of each other. Mobile pickup did not work. I had to wait for someone to come from the other location to let me into the locked area where the vehicle was. The man on the phone was rude and acted like it was my fault that the vehicle was inaccessible.

MEGAN WILBUR 
Rating:
5.0

Tony, Mikey and entire staff were very helpful and considerate to me. Highly recommended!!!

James Archer  |  Overall Experience 
Rating:
1.0

Several of my items were ruined by moisture & mold.

James Markle  |  Overall Experience 
Rating:
1.0

I had no choice, I was FORCED to use the mobile app and it proved to be horrible horrible horrible! The gal at the front desk should have had the option of checking me in, getting me to the vehicle to use and helping me be on my way. She couldn't help me and frankly she SHOULD have been able to do this, isn't that why I am paying U-Haul? I am the customer and I felt like I was doing ALL of the customer service for myself through this very cumbersome and messy phone app that I had to download on the fly. I had to cycle through many many pages to complete it, including taking pictures of my license and adding a 3rd phone number to move forward. Isn't 2 phone numbers enough? The check-in was just as bad as I was forced to fill out many more pages again, including taking more pictures of all sides of the vehicle, entering the odometer reading and then forced to take a picture of it, and fuel gage to prove it. (You don't believe the number I entered?) Yet again, someone at the front desk should have been doing all of this anyways! And returning the key was impossible as the app told me to use the same code for the key box I used to retrieve the key when I was picking up the vehicle, but I did not have this number any longer! It was given to me through the app when I was picking up the vehicle! I didn't know I needed to memorize this number to return it! So I was forced to return the key to the front desk, where, he told me I should have returned it through the key box. I was not happy about telling him it didn't work. If I need to rent a truck again I will use a service where I will actually receive customer service from someone at the front desk, led out to the vehicle and be handed the key like a regular human being.

Seth Grassley 
Rating:
5.0

The staff that helped me was awesome

Cynthia Duncan  |  First Impressions 
Rating:
5.0

Mikey was amazing and thank you for your Service once again

Jaquavious Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH MACE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica delgado  |  Overall Experience 
Rating:
4.0

I haven't moved in yet..lol

NICOLE STAPLETON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Liz Swain  |  First Impressions 
Rating:
5.0

Laurie was very helpful and knowledgeable on the questions I had concerning the facility. She was patient and made me feel at home especially when I had to leave the office to answer multiple work calls during my check in. The manager, Tony, was able to quickly answer an obscure question I had that Laurie and I agreed was hard to answer.

Adam Weiss  |  First Impressions 
Rating:
5.0

Excellent

Deana Farquharson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Williams  |  Online Move In 
Rating:
5.0

Tony and his wife were amazing!! They resolved an issue out of their control and made sure I felt like a priority!!

Shane Julian  |  First Impressions 
Rating:
5.0

Excellent overall experience!! Highly recommend!

claritha perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL ABBOTT 
Rating:
5.0

Great customer service, friendly and welcoming. Clean, efficient, and so affordable! Truly recommend to go here:)

Tori Macklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robertina Rampino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAISY RIVERA  |  Overall Experience 
Rating:
5.0

Will rent there again.

Javier Rivera  |  First Impressions 
Rating:
5.0

Very positive overall experience.

claritha perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanna Marie  |  First Impressions 
Rating:
3.0

I had poisonous spiders on my bed frame for my adjustable bed. Also in a couple boxes. Other than that it was fine

PATRICK STUART  |  Overall Experience 
Rating:
5.0

I needed to switch units upon move-in because I needed something a little bigger and with access to an elevator. Mike was extremely helpful and made the process painless. Thanks so much.

Megan Atkinson  |  Online Move In 
Rating:
5.0

Awesome help from Tony and his team. It was a last minute need for us and they had a space available. Very appreciative!

Lee Koepke  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Victor Apel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iryll Jones  |  Overall Experience 
Rating:
3.0

I appreciate how practical it was. Just was a little uncomfortable this past week when i saw a shopping cart with someone’s goods in it, under the stairwell. And a random men setting in the stairway charging his phone. Made me very uncomfortable and I had to leave soon afterwards. The hallways have no cameras. I felt unsafe.

Lea Taubinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NESLY CHERICHEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NESLY CHERICHEL  |  First Impressions 
Rating:
5.0

Mikey, the gentleman behind the front desk, was EXCEPTIONAL!

Kathleen Hatfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONJA FLANAGAN  |  Overall Experience 
Rating:
4.0

I rented two units from this business for about two years. Very professional and helpful.

SUSAN DABROWSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley nelson  |  Overall Experience 
Rating:
5.0

Gracias por todo

REINALDO MARTINO ALVAREZ  |  Overall Experience 
Rating:
5.0

Everything went well staff helpful but very difficult to get thru on 800 #:& half the time on call backs when in que we were disconnected?

angela osullivan  |  Overall Experience 
Rating:
5.0

It would have been a much better experience if it were advertised that UHAUL provides a secure place to leave your car if you need it. I couldn't find that answer anywhere and when I called, I wasn't able to speak to a local agent. The national Uhaul customer service line had no idea and they couldn't pick up a call and ask the local company either. All they could do is send and email and email me back (which they never did get back to me because, I'm assuming nobody responded to their emails. I ended up driving down to ask in person a day ahead because I really needed to know. I actually drove to the 2nd location (about 1/8 mile north of the p/u place I needed to deal with). They told me at that location that there was on site parking; however, they didn't offer to tell me they weren't my location. I found out the next day when I showed up. The two young men at this location (not the one I dealt with were very apathetic and not helpful). The older gentleman at the correct location was great & that's why I give this a good rating - but offering simple important information (like the fact that you can leave your vehicle) is HUGELY helpful when trying to plan something like a UHAUL rental. Thank you!

Linda Tamasy 
Rating:
5.0

Mikey was always friendly and helpful I’ll miss chatting with him about our past individual military experiences, great guy

Lance Maki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN KELLIEHAN 
Rating:
4.0

Customer did not leave a comment.

TERRY WHELAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE PRINCE  |  Overall Experience 
Rating:
4.0

Had one issue with the gate card, but it was quickly fixed. Staff was very helpful

Archie Deese  |  Overall Experience 
Rating:
5.0

Mike and Zach we’re always friendly, kind and professional. If I ever need storage unit again they will be my first call.

Daniel Devoe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

martin lamb  |  Overall Experience 
Rating:
5.0

Excellent experience!

vincent wiersma  |  Overall Experience 
Rating:
4.0

With my schedule I need 24/7 access

Thomas Cronk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Zomchek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDAH WILSON 
Rating:
5.0

Customer did not leave a comment.

Frank Strickland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Solomon Bryant  |  Overall Experience 
Rating:
5.0

Tony and his staff are excellent. Very helpful in every way possible.

ANTOINE PRINCE  |  First Impressions 
Rating:
5.0

Everything was excellent. Very clean even the bathrooms.

Antoine Prince  |  Overall Experience 
Rating:
5.0

IF YOU KEEP MANAGERS LIKE TONY McCART GENERAL MANAGER 438 N. HARBOR CITY BLVD. MELBOURNE FLORIDA, YOU WILL ALWAYS HAVE A 5 STAR REVIEW 🌟 HE IS A PHENOMENAL PERSON AND WONDERFUL GENERAL MANAGER. NOBODY COULD TOP TONY,UNFORTUNATELY, NOBODY! I HAVE DONE BUSINESS WITH HIM FOR YEARS AND HAVE NEVER SEEN SUCH A PROFESSIONAL, POSITIVE, PHENOMENAL, GENERAL MANAGER IN MY LIFE. I HAVE LIVED ALL OVER THE WORLD AS A LT.COLONELS DAUGHTER, AND HE SHOULD BE GIVEN A NEW TITLE, HIS OWN FRANCHISE, AND REWARED MONETARILY BECAUSE IF YOU LOSE HIM, YOU WILL LOSE EVERYTHING!!! P H E N O M I N A L TONY!

Lydia Constantino 
Rating:
5.0

Customer did not leave a comment.

Julie Rogers-Martin  |  Overall Experience 
Rating:
5.0

Mikey was extremely helpful

Betsy Heath  |  First Impressions 
Rating:
5.0

Great atmosphere friendly staff and owners

JAYSON FISCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Dahn  |  First Impressions 
Rating:
5.0

Friendly convenient and affordable

Daniel Devoe  |  First Impressions 
Rating:
5.0

Stay as it is.

Edwin Colon sr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james Breckenridge  |  Overall Experience 
Rating:
1.0

Mikey gives out misinformation and is abrasive to work with. The facility itself seems to be managed poorly as we were given a unit that had a padlock on it after changing from another unit that we were misinformed about and much more discomfort and bad service before we just walked out...

jason marshall  |  First Impressions 
Rating:
5.0

I am appreciate I got stuff there and thank you 😊

Cynthia Daly  |  Overall Experience 
Rating:
5.0

Mikie was extremely helpful during our checkout. Thanks again

DAVID LANE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david buchanan  |  Overall Experience 
Rating:
5.0

The owner was very nice and very helpful. He went above and beyond.

LAJEANNA POWELL  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jonathan Lebron 
Rating:
4.0

Customer did not leave a comment.

CHRISTI ADAMS  |  Overall Experience 
Rating:
5.0

They weee very helpful

Donna gervason  |  First Impressions 
Rating:
5.0

Easy to take care of what I may need.

NATHANIEL STOKES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Love  |  First Impressions 
Rating:
1.0

My storage unit rental and experience was fine while I was a paying customer. I always paid on time (Auto Pay) and never had any issues or reason to contact the office. Move out day: I swept out my unit, took my lock with me, went into the office to turn the unit back in and talked to "Mikey". I didn't have a balance as I was always up to date so he printed my move out receipt and I thought I was done & everything is good (I'm like the perfect tenant)... ohhh no, don't assume you will be done after like I did. I have received many calls from "Mikey" after my move out. A few days after I moved out I got a call from him angrily exclaiming that I left the lock on my unit and he couldn't rent it out to someone else. Hmm that seemed odd to me but I couldn't find my lock as I literally just moved and my belongings were in mostly boxes. I drove over there (30 Minutes each way out of the goodness of my heart) to find out there indeed is lock on my old unit. It was not my lock, my key didn't work and I ended up finding my lock at my house a few days later as I expected. I'm guessing either they rented it out to someone else and didn't keep record or someone is squatting. Neither of those issues are mine to take care of, prove to them, or investigate for them. Mikey wasn't done there after that huge mess up. He keeps calling and harassing me. I don't want to assume and be wrong again, but I have a feeling the office folk are bad at maintaining records. They have 0 reason to contact me. I have formally requested they stop contacting me as it is that bad.

Ian Ingram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dENISE GILRANE PILLOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

artavious Holmes  |  First Impressions 
Rating:
5.0

Mikey was the best!

Denise Mosakowski  |  Overall Experience 
Rating:
5.0

Zach is amazing! Respectful and honest towards us made this experience excellent and we were sad to go as well. Never really interacted with anyone else but the bathrooms were always clean and the facility well maintained.

Christopher Park  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JONATHAN ESTEP 
Rating:
2.0

Customer did not leave a comment.

Christopher Mings 
Rating:
5.0

Mikey was great.

Christopher Ambrose  |  First Impressions 
Rating:
3.0

Storage unit had pipes and other obstructions in the unit that made it less than optional to use.

William Garris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Vandiver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric wright  |  Overall Experience 
Rating:
1.0

Poor customer service and a less than ideal mobile application.

Adam Butler 
Rating:
5.0

Customer did not leave a comment.

Erica Jackson  |  Overall Experience 
Rating:
4.0

The only issue that the unit I moved in to was really close to the road. It wasn’t easy to pull up and unload the 15’ truck without either blocking the gate keypad or the road into the facility.

Randy Alexander  |  First Impressions 
Rating:
1.0

Don't triple charge your next customer and claim they didn't "return locally" when I returned my cargo van 1.5 hours EARLY to the same location I picked it up from and got hit for a $192 fee? Incompetence. I'll never go here again.

Ryan Johnson 
Rating:
5.0

Customer did not leave a comment.

Bradley Nedrud  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy Gruber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANA SCHOMMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Burnette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NILS LORVICK 
Rating:
5.0

Customer did not leave a comment.

Daniel Ferguson  |  Overall Experience 
Rating:
5.0

I was ok with them

Jackson Mattos  |  Overall Experience 
Rating:
1.0

I waited for way to long for the staff to tell me that I could go to the other facility to get the keys to our unit. Then when I dropped the truck of I again waited longer then 10 minutes to be told to wait outside I will be right there. It then took another few minutes for the guy to come outside. So long in fact the other guy who was actually moving trucks got to me first.

Caitlin Himpler  |  First Impressions 
Rating:
2.0

No long term retention program been there for 10 years. Staff always seems bothered when asking for assistance. Gate changed to card and never noticed and inconvenienced. Then randomly card stoped working. Staff never in office. Finally done and day of moving to another storage that is cheaper the elevator was out on 3/7 and staff offered no assistance and seemed bothered and told me I can always use the stairs. When I went back midday the staff said they can’t reach anyone so won’t be fixed today. Also I paid for help to move that and was unable to move that day. The staff did call that evening and said elevator was fixed.

PAUL SEITZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank schrader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Daly  |  First Impressions 
Rating:
2.0

I was promised a 7.5×10×10 only unit be offered was smaller than a tiny bathroom. I had a full 26ft truck to get as much in as possible into a unit. So after an hour wait in phone twice actually trying to get in touch with the uhaul who made thre reservation for us they found one in another city. It was a 10×10 which was perfect. The wait unfortunately was over an hour. With that said I lost over 4 hours dealing with that. I wasted 30 miles on the truck rental which cost new another 30 dollars when I returned it today. Then the manager at the returning store wad rude and very agitated. She should not be worrying with any customers directly she was very rude and non professional. That's another issue I will be contacting the President if Uhaul about her and thre entire worst experience I have ever had with Uhual. I rent trucks locally to pick up donations and distribute to families in need and all on my expense to help others. I will rent a truck this wk to deliver donated items from families who help me bless families with free donations. I am very very disappointed with our entire experience.

Kathy Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARREN PAUL MULJO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura coombs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana Stillman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Wylie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE HARVEY  |  Overall Experience 
Rating:
5.0

Truly a very easy process. Mikey was very nice, showed us a couple of different options and matched us to ours needs

edward barrios  |  Overall Experience 
Rating:
5.0

Uhaul is very clean. Great hours. Well lit. Helpful staff. I had a great experience using Uhaul for storage.

cheryl flanagan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne Lamontagne  |  Overall Experience 
Rating:
5.0

I found the staff to be exceptionally courteous and professional, answering all my questions and concerns. Excellent work!

Julia Savage  |  First Impressions 
Rating:
4.0

We had confirmed a reservation for ground level and size only to find out when we got here it wasn’t available. We were not happy with the smaller size on the second floor!!

John Wylie  |  First Impressions 
Rating:
3.0

Everything was fine but the office hours.

Gerard Milner  |  Overall Experience 
Rating:
5.0

Lori was simply amazing. Extremely helpful in getting our unit selected, then amazing when we knew we were going to miss office hour by 90 min during our drive to Fla. Mickey was kind and quick on our check out. Only recommendation is that any perspective client be warned the high humidity (due to the ocean) will degrade cardboard boxes even for a short stay in the uncontrolled units.

robert papandrea  |  Overall Experience 
Rating:
1.0

The General manage, Tony is terrible. My invoice came in the name of the additional driver( I need to be on my name) they said after the contract is closed there was no way to modify it. The only good experience I had was with the customer service; good girl from Arizona, very helpful. That being sad, I will not rent from you guys anymore and do not recommend.

DOROTHY CARSON 
Rating:
5.0

I am a 8+ year customer, who enjoyed having 1 & 2 units at a time, but all things must come to an end one time or another. Thank You for always keeping my things safe and climate controlled for over 8 years. I would highly recommend this store always. Thank You, Ronald Carroll D-101

Ronald Carroll  |  Overall Experience 
Rating:
3.0

Very unhappy with the climate control all my furniture has mold on it

richard guttilla  |  Overall Experience 
Rating:
5.0

Everything was seamless. Appreciate the 10% discount for Veteran's . Rooms are in very good condition. Staff very helpful and efficient. Facility very clean and seems safe and well maintained .

edward barrios  |  First Impressions 
Rating:
5.0

Great facility always clean and taken care of, the employees have always been friendly and helpful.

Edgar Tejeda  |  First Impressions 
Rating:
5.0

Tony was attentive, helpful and patient, took the time to explain all of my options.

eric wright  |  First Impressions 
Rating:
5.0

Awesome place. The employees were outstanding. I can't remember both of their names but Andrew was extremely helpful.

Thomas Hughes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

la vonne marie hockin  |  Overall Experience 
Rating:
5.0

Zachary and Mikey are both very personable and eager to help in any way.

Reuel Platt  |  First Impressions 
Rating:
5.0

Great experience, facility well ran, employees positive and responsive to my needs/inquiries. Will use in the future if the need arises.

michael Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaqerra Williams  |  Overall Experience 
Rating:
5.0

Tony is amazing!! He has such a pleasant, positive, and entertaining demeanor. He brightened my day and I look forward to seeing him next time! What a wonderful person.

JESSICA SMITH  |  First Impressions 
Rating:
4.0

Very helpful. The manager was helpful and thoughtful. II am happy with the service...I have been goin g through tough times and the management has been thoughtful and caring. I am 93 years of age and appreciate all their help and understanding

Robert Harrison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zorrel Crawford  |  Overall Experience 
Rating:
3.0

I described the items that I needed to store and was given a unit that was too small. As my move in was after office hours I had to make due. It would be helpful if the storage experts were better versed on what fits in the units

MAXIMO BARO  |  First Impressions 
Rating:
5.0

Do more of what you are doing. Keep it up.

GREG SUTHERLIN 
Rating:
4.0

Very nice and helpful office personnel

Paula GOURLAY  |  Overall Experience 
Rating:
5.0

My Mr mccart was very helpful in assessing my storage needs in these trying times . And Mikey is very pleasant to work with also

michael Wagner  |  First Impressions 
Rating:
5.0

Mr Mc Cart was very helpful in helping me match with my room versus what I had to store in it .

ekim rengaw  |  Overall Experience 
Rating:
4.0

Every one friendly and helpful.

JEROME SWEET  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dino Fernander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caros Romallo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA JORDAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Carpenter  |  Overall Experience 
Rating:
5.0

I had to change my unit multiple times even up to the move in day. I ran into the office and the gentleman got me into a bigger unit within a few minutes, added my lock to my first bill and I was on my way. It was so easy to get what I needed. I appreciate all the help with this!

Stephany Williams  |  Online Move In 
Rating:
5.0

Tony McCart was a real aset in making my moving and storage experience hassle and drama free. Thanks for all your help

michael Wagner  |  Overall Experience 
Rating:
1.0

My family has used U_HAUL for several years and never had any issues. This time, upon closing our storage Unit, that was NOT the case. No receipt of closure was provided to our student, we had to call and ask for an emailed receipt. When calling, was placed on hold for 20 minutes and had to call back to get service. When we finally reached someone that would help us, then we found out, we had not been informed of non-prorated early closure. VERY poor customer service and we will not be using this location again!

ROGER HORNE  |  Overall Experience 
Rating:
5.0

VERY NICE,FRIENDLY and POLITE MANAGERS. WOULD RECOMMEND THIS THIS FACILITY TO EVERYONE!

Paula GOURLAY  |  Overall Experience 
Rating:
1.0

When booking my reservation online due to COVID-19 there were multiple problems with not only my contract for the day but the people waiting in line before me and the people waiting in line after me. My one way out of town rental was somehow scheduled as an in town rental, same issue with the people in line before me. I was charged an insane amount to correct uHauls mistake. The space that I had reserved for rental ended up being too small which they did swap out for another unit with no problems. I laid a pair of $200 Oakleys on the counter while doing my paper work, and somehow my sunglasses that I’ve worn everyday for 5 years and never misplaced decided to come up missing. This is Florida, you don’t just lose your sunglasses. They are a necessity. Due to the lack of customer service skills from not only my renting office in Fort Lauderdale and given my experience that I had reaching my storage facility and having to return the truck I will be doing a charge back on my credit card. If I had known I was going to be charged almost $800 to move 150 miles I would have used my own truck. Due to “coronavirus” and “social distances” I didn’t have a normal “talk to a person about my actual needs” issue. This experience has made me rethink using Uhaul for any future moving or storage needs.

LEE BROWN  |  First Impressions 
Rating:
5.0

Mr McCart was a joy to work with. Took the time to expalin the benefits of the different storage options available. Facility seems very safe, secure, and well maintained. Especially like the idea of the barrel lock being requires to secure my storage unit. Makes me feel safe and secure. Highltl recommend this facilty and it's staff.

michael Wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli Holt  |  First Impressions 
Rating:
5.0

Lori was great

Zorrel Crawford  |  First Impressions 
Rating:
5.0

The sales lady was very nice, answered any questions and helped me pick out the right size.

Robert Decker  |  First Impressions 
Rating:
5.0

Very smooth process. I supplied the required information via the App, drove to the pick-up location, retrieved the keys and vehicle, and then turned it over to the UHaul rep on duty when done. MUCH better than waiting in line. Good job UHaul!

Morgan McKinnon 
Rating:
5.0

Very professional!

MELANY PERKINS  |  First Impressions 
Rating:
1.0

It was 95 degrees out and the first unit C198 had no number on it. Come to find out 10 minutes later it was out of order. Had to go back to office to find a ground unit. There was no ground unit or the size I wanted so had to get a second floor unit plus bigger then I wanted. 2 hours later I on second floor with bigger unit and paying more money. I whole trip with u-haul was messed up. From the hitch being put on to getting the trailer to the storage unit. The only good was the drop off of the trailer.

Connie Detweiler  |  First Impressions 
Rating:
5.0

Professionally managed. Excellent experience.

Dave Russell  |  Overall Experience 
Rating:
5.0

There was a major mix up with my unit between what I reserved with corporate uhaul and what was available at the facility and the owner of this site really went out of his way to provide me with a satisfactory outcome.

Mitzi Cavin  |  First Impressions 
Rating:
5.0

Staff are very helpful.

Matt Layland  |  Overall Experience 
Rating:
5.0

With the exception of the price, it's a bit pricey, everything was great. Glad to finally allow another person some storage time tho! Thank you for making it easy.

Stacy Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID HARMAN  |  First Impressions 
Rating:
5.0

friendly helpful staff

la vonne marie hockin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norma fannin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Mcintyre  |  Overall Experience 
Rating:
4.0

I am extremely upset. I ordered a 10x30x10 climate controlled unit verified by email to arrive to find out that unit was not climate controlled and the only other available unit was 10x20x10 so I had to purchase an additional unit which is now going to cost me over a hundred extra dollars a month for 10-months While I wait for my home to be built. I don't have this extra money to be putting out and am extremely disappointed and will have to find some other arrangements at some point to store at least one units worth of stuff

mitzi cavin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zerafa delaina  |  Overall Experience 
Rating:
5.0

The storage gentleman working was very kind and helpful. He was very gracious and sympathetic towards my horrible experience with the location next door at 438.

Tory Njardvik  |  First Impressions 
Rating:
5.0

I would definitely rent from this location again

Eugenia Raymond 
Rating:
5.0

Customer did not leave a comment.

Matthew Burger  |  Overall Experience 
Rating:
5.0

Micheal was excellent!!!!! Made the experience stress free and pleasant!

zerafa delaina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Russell  |  First Impressions 
Rating:
4.0

Website gave me wrong location for pickup. Please fix.

Sandra Neill 
Rating:
5.0

Thank you so much to U-Haul Moving & Storage of Mebourne facility staffs!

Douglas Kim  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL VANDENBERG  |  Overall Experience 
Rating:
3.0

When I went to move out office was closed during office hours. Had to return to Melbourne (from Orlando!! 90 miles one way!!) just to remove lock and take pictures. Also, have not received confirmation of refund of over payment of storage unit rent.

Hugh Owens  |  Overall Experience 
Rating:
5.0

The faculties are very friendly and very helpful. Thank you very much!

Douglas Kim  |  First Impressions 
Rating:
5.0

Excellent manager

Deborah Carpenter  |  First Impressions 
Rating:
5.0

The assistant Mikey Wagner was very nice and helpful with my move in....highly recommend using this location!

Matthew Schwab  |  First Impressions 
Rating:
5.0

Thanks

Robert Francisco  |  Overall Experience 
Rating:
5.0

We stored our belongings here for about 2 weeks while waiting for the house to be ready to move in. Great facility!

ELIZABETH MACE  |  Overall Experience 
Rating:
4.0

Convenient location for me, helpful staff and easy access were all part of my experience. Having carts available to help move my things also was a plus. This is second time to use this facility.

Ester ellison  |  Overall Experience 
Rating:
5.0

Friendly staff-absolutely. Helpful? Meh....

james schmidt  |  Overall Experience 
Rating:
5.0

very friendly and nice people......price is alittle high compared to up north...but the units up north are a lot older.... so I guess you get what you pay for

Donald Balzer  |  Overall Experience 
Rating:
4.0

Staff was very helpful. The facilities were very clean.

ELIZABETH MACE  |  First Impressions 
Rating:
4.0

Great Storage for a good price !

Assaf inc  |  Overall Experience 
Rating:
4.0

They were friendly and helpful

Robert Heise  |  First Impressions 
Rating:
5.0

Katheryn was great.. went above and beyond?

Linda Jones  |  First Impressions 
Rating:
5.0

Owners Ron & Kathy were fabulous!

marcie bolt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathon Varick 
Rating:
5.0

Customer did not leave a comment.

sUSAN mILLER 
Rating:
5.0

A very accommodating facility and staff.

Michele French  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. The until was clean and well kept.

JoAnn Johnson  |  Overall Experience 
Rating:
5.0

Helpful and friendly

marcie bolt  |  First Impressions 
Rating:
5.0

Kathy and Ron are wonderful, they made the rental process very straightforward. We have rented at other storage facilities in the past and by far this U-Haul location is our new fav!

gloria quintero  |  First Impressions 
Rating:
5.0

They were so nice and above & beyond helpful!

Austin Large  |  Overall Experience 
Rating:
4.0

The billing system needs improvement. Assessing a late fee if you don't pay right away was annoying but working with Kathy was great.

John Mccarthy  |  Overall Experience 
Rating:
5.0

Mr Ron & Mrs Kathy are the best. They make the process so easy and keep the place spotless. Love this location!

ALEXANDRA MANION  |  First Impressions 
Rating:
5.0

Ron & Kathy were extremely helpful and so so nice. They both went above and beyond and helped to make the rest of our moving process run smoothly.

Austin Large  |  First Impressions 
Rating:
5.0

The UHAUL billing is dated - you should be able to pay any amount at any time...not on or after a certain date - a little antiquated to have to pay on the 2nd of the month if paying online.

Edyie Mccall  |  Overall Experience 
Rating:
4.0

Rented there for about a year and a half. Never had any issues.

BRIANA PEELE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Williams 
Rating:
5.0

Everything was great!

Cheryl Low Pietrantonio 
Rating:
5.0

Great service and cargo truck was great

Lila Bowden 
Rating:
5.0

The mangers where pleasant and very efficient and attentive. I enjoyed meeting them. Thanks

Delores Fisher  |  First Impressions 
Rating:
5.0

Ron and Cathy were very accommodating and helpful. It was a pleasure to do business with them and will keep them in mind for any future storage needs.

Dennis rispoli co.Krasny Gua Rispoli\Krasny Guardianship  |  Overall Experience 
Rating:
5.0

Wonderful renting experience.

Brian Fulton  |  Overall Experience 
Rating:
5.0

The facility team and customer focus was excellent and a model for others to follow.

Glenn latta  |  Overall Experience 
Rating:
5.0

Kathy and Ronald have been the most outstanding people that I have had the pleasure of dealing with on this U Haul experience.

Rhonda Stewart  |  First Impressions 
Rating:
5.0

The staff in Melbourne couldn’t have been nicer in assisting me with storage space as well as info about the area. Thank you for a great introduction to the Florida!

Lee Maizel  |  Overall Experience 
Rating:
5.0

It is refreshing to provide positive feedback for every transaction w Ron & Kathy. Buying tape, locks, boxes, as well as renting a van from them.was much quicker and easier than other locations.

Janice Zynko  |  Overall Experience 
Rating:
5.0

Very convenient and well-managed facility. Clean, safe and accessible. Staff was friendly, highly customer-focused and knowledgable. Excellent experience.

Barry Braslow  |  Overall Experience 
Rating:
4.0

N/A

lane dellwo  |  Overall Experience 
Rating:
5.0

The only reason we left was our storage building was finally finished. Thanks for a Great experience!

STANLEY mEADOWS  |  Overall Experience 
Rating:
4.0

I had a terrible experience at 438 N Harbour. I arrived in time to pick up my van. I had to wait 20 minutes before the clerk bothered to talk with me. He then said than my van was not there, and might arrive an hour later. He directed me to another dealer who had a van and treated me very well. In all the years or renting from U Haul, the 438 appearance was the worst I'd ever had. Not even a phone call to tell me my equipment would not be there.

JOHN TWITCHELL 
Rating:
3.0

the csr didn't know how to enter my tax exempt forms to remove the taxes

Broken To Mended Inc  |  First Impressions 
Rating:
5.0

Ron and Kathy always made me feel welcome and were always easy to work with. They made my experience very pleasant over the last four years. Organized, clean and secure. Highly recommended.

PHILLIP. ISAN  |  Overall Experience 
Rating:
2.0

The price for the unit we had was way over priced an we took our stuff out cause it over priced was very un happy

shelly rodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose De Leon 
Rating:
5.0

Ron and Kathy are always patient even when their customer is stressed trying to complete a moving task. I appreciate the step by step explanation of the features of the van I rented. I was also pleasantly surprised how nice and easy the van was to drive. This move has been one of the most horrendous experiences of my life. Everything that could go wrong, did go wrong, including the rains pored down on me as I was unloading the van! Ron was calm and kind when I called him to explain I was going to get back a few minutes late due to traffic and weather. How nice to do business with people who understand many of us are at our wits end trying to ‘get it all done’! Many thanks to both of them.

Janice Zynko 
Rating:
5.0

Super fast and easy pickup and drop off. thank you!

thomas malarky 
Rating:
5.0

This storage facility is one of the best we've used. The management staff was very accommodating when we described the type of unit we were seeking. The facility was clean, well-lit, and safe. Great!

Peter Kolosowsky  |  Overall Experience 
Rating:
5.0

Ron was a pleasure to deal with as well as his wife- it just turned out to be too far from my final location. Thanks for all your help and local knowledge

John Disosway  |  Overall Experience 
Rating:
5.0

Staff was excellent and friendly. Wonderful experience over several years at the facility.

JOHN FISHER  |  Overall Experience 
Rating:
4.0

Howard was wonderful. They did to have the vehicle I reserved on lot so they contact the closest U-Haul store to them and had my reservation sent to them. All went very well and I appreciate Howard taking such good care of me.

carolyn sierota 
Rating:
3.0

I had to file a claim because my unit had lots of mold inside. Had to throw away a lot of furniture and valuables away due to all the mold.

Tabitha Good  |  Overall Experience 
Rating:
5.0

Very helpful in setting up storage for next month- Thanks.

john disosway  |  First Impressions 
Rating:
1.0

Terrible

JASON MCNAMARA  |  Overall Experience 
Rating:
5.0

we have no complaints

GEORGE HALKIAS  |  Overall Experience 
Rating:
5.0

Very nice owners, place was clean and very accessible. I'll be back if I need a storage unit ever again.

Astrid Russo  |  Overall Experience 
Rating:
5.0

The facility personnel were very helpful in getting us set up for the temporary 2 week storage. The access and light of the facility was great and the place was very clean.

Iryll Jones  |  Overall Experience 
Rating:
5.0

5 Stars because everything was just perfect. The people were friendly and the service was great. The parking lot is a little small but hardly close to a deal-breaker. I will be needing another van very soon and I will definitely be going back.

STEVE USHER 
Rating:
5.0

..

JAMES CHIRAVALLE  |  Overall Experience 
Rating:
3.0

Other than we had trouble with credit card machine it was ok

shelly rodes  |  First Impressions 
Rating:
4.0

Traffic & curve on US 1 makes it a little challenging to get in & out of this location.

George Romot 
Rating:
5.0

I was very pleased with the service provided

Patrick Galbraith Jr  |  Overall Experience 
Rating:
5.0

Good experience. Appreciate the free month after renting truck for a local move.

jack synder  |  Overall Experience 
Rating:
5.0

The site is clean and well maintained. The Managers, Ron & Kathryn Rea were very helpful in helping to select a unit that fit the needs of our business for storage of extra equipment.

radial inc  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEE MEYERS 
Rating:
5.0

The Staff at the facility was exceptionally kind and helpful!

tate Edmands  |  Overall Experience 
Rating:
5.0

Thankful that Uhaul is always available when I'm in need if one.

aileen hagans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY CRAWFORD 
Rating:
5.0

A cup of coffee would be nice

Cecilia Draheim 
Rating:
5.0

Customer did not leave a comment.

Walter Howard 
Rating:
5.0

Ron did a great job of setting us up.

Christopher Ambrose  |  Reservation 
Rating:
5.0

Very nice.

William williams Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Mason 
Rating:
5.0

The customer service was absolutely fantastic and I will be happy to recommend your facility in the future to everyone. Thank you so much.

MICHAEL SHELBY  |  Overall Experience 
Rating:
5.0

Everyone was super helpful!

Evan Brady  |  First Impressions 
Rating:
5.0

This is a very clean and secure facility with the owners living on site. The staff is very helpful and helps with all needs.

David Brule  |  Overall Experience 
Rating:
5.0

.

Michael LUTZ  |  Overall Experience 
Rating:
5.0

Kathy was very pleasant and helpful!

Paula GOURLAY  |  First Impressions 
Rating:
5.0

Treat your customers honestly. You rented me a van that had a plastic piece of body molding fall off for no apparent reason while driving when I returned the van Mr. Rea charged me $140.00 dollars. He rented me a van that was obviously defective. I will go out of my way to tell any who asks how I was scammed.

bill pallowick 
Rating:
5.0

Gentleman at the counter needed a smile but other than that it was a great experience.

Jared Palma  |  Overall Experience 
Rating:
5.0

Excellent

CHERYL BLOOM  |  Overall Experience 
Rating:
5.0

Great service, friendly staff. I would recommend to family and friends

Constantine Pashos  |  Overall Experience 
Rating:
5.0

Was a good experience, didn't need your service anymore

MIKE DAVIS  |  Overall Experience 
Rating:
5.0

Great climate controlled storage w/carts to help move your stuff. I have trusted Uhaul w/all my moving/storage needs for 25 yes and my Dad trusted Uhaul for another 24 yrs before that, alway reliable.

Joseph Sanchez  |  Overall Experience 
Rating:
5.0

Excellent Service, professional and friendly staff.

JOHN FISHER 
Rating:
5.0

Just keep up the great service. Bungee cords would be useful

Cecilia Draheim 
Rating:
5.0

Second time I have used this location.Staff is great.

Kenneth Brozek  |  Overall Experience 
Rating:
5.0

Management at this location are professional and courteous. A pleasure to deal with.

Nhiamike Burns 
Rating:
5.0

I would rate this place as top notch. Access was easy and temp control was better than my home.

James Matthews  |  Overall Experience 
Rating:
5.0

Wonderful staff very accommodating.

Robin Sayler  |  Overall Experience 
Rating:
4.0

It was fast and easy to acquire a unit. Would do it again if the need arises

Robyn Walden  |  Overall Experience 
Rating:
5.0

Ran into some financial troubles whi my belongings were in storag at U-Haul the staff at U-Haul was very accommodating and working with me until I can get it squared away went above and Beyond

James Goodson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tria green 
Rating:
5.0

Customer did not leave a comment.

geraldine allen 
Rating:
5.0

All great. Would use again if needed.

Austin Bell  |  Overall Experience 
Rating:
5.0

None

Arturo Otero  |  Overall Experience 
Rating:
5.0

Tony was a wonderful help! He came right out, unhitched our trailer, and we were back on the road within 10 minutes.

Holly Ojeda  |  Reservation 
Rating:
5.0

NA

Kyle Schmied  |  Overall Experience 
Rating:
3.0

Felt like a bait and switch. Raised rates after 2 months

Steven Bovenkerk  |  Overall Experience 
Rating:
5.0

Great customer service!

KARL SCHAB 
Rating:
5.0

Excellent service and friendly staff. Unit/building was well maintained and clean. Good, competitive prices. Highly recommended!

Josh Beers  |  Overall Experience 
Rating:
5.0

There was some bug infestation apparently from a dirty tenant but the over all conditions were very good.

paul van Beusichen  |  Overall Experience 
Rating:
5.0

Cleanest storage facility I have ever been to!

Peter Harberg  |  Overall Experience 
Rating:
4.0

For the most part everything was exceptionally good. Mary in Salem Ohio went above and beyond to accommodate us. The only problem was I was told my storage unit was 1st floor but wasn't.More hectic

mark keller  |  Reservation 
Rating:
5.0

Perfect! No complaints.

John Ehrhard 
Rating:
4.0

Good job. Excellent vehicle

Stephen Hogan 
Rating:
5.0

We've already recommended this place to people here at the marina!

DIANE ROBINSON  |  Overall Experience 
Rating:
5.0

This U Haul was great folks worked with you & very clean

Richard Santiago  |  Overall Experience 
Rating:
5.0

Great.

Vishal Puradkar  |  Overall Experience 
Rating:
5.0

I luv how welcome the staff. is very nice and happy yes l use uhal every time thank you

Nancy Jones  |  Overall Experience 
Rating:
5.0

Nice place

WILLIAM CHADWELL  |  Overall Experience 
Rating:
5.0

Great place and great people!!

Elaine Kilkenny  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful. Hours were convenient and site was easy to access. Storage unit was very clean with no sign of insects or rodents. Well worth the cost!

CHARITY ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tykia Miller 
Rating:
5.0

Staff were very friendly & accomadating, answered all my questions adequately. Would recommend this business to my friends. Nu

Barbara Bridges  |  Overall Experience 
Rating:
5.0

Thank you!!

JODY BEALE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Boddy 
Rating:
5.0

Wonderful place, they helped me out so much and made sure I got the best rate for the van I rented. Well worth it and I would totally rent from them again when I need to.

Jade Harley 
Rating:
5.0

Fantastic service and friendliest staff

ADAM FRIEDEL  |  Overall Experience 
Rating:
3.0

I paid 181.00 a month and insurance should have been included, however your roof leaked and I had mole and a whorped table and sofa and chair damaged from your leaking roof.

MARGRET WALKER  |  Overall Experience 
Rating:
5.0

The management team is great and very helpful. The facility is kept nice and very clean. I will store there again if the need arises

WAYNE DORR  |  Overall Experience 
Rating:
5.0

,

Tammy Gonzalez  |  Overall Experience 
Rating:
5.0

Ron & Kathy are the BEST! Their management makes you feel like you're family. They're very helpful and professional but mostly friendly. They put you at ease and have your best interest at heart. thx

RON MUTH  |  Overall Experience 
Rating:
5.0

This is my first experience using a storage facility. I was very satisfied with the service I received. The staff were very kind to me. Having two entrances was helpful. I would rent there again.

ESTHER M ELLISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Atkinson 
Rating:
5.0

Ron and Kathy were great managers. Very professional and kind. They went out of their way to help us any way they could.

MICHAEL SARKI  |  Overall Experience 
Rating:
5.0

The sales associate, Tammy, was amazing!!! I would rent from her again!

Ann Kirchner 
Rating:
5.0

Customer did not leave a comment.

Wallace Beach 
Rating:
5.0

Really? I Have to make a comment?

Michael Hicks  |  Overall Experience 
Rating:
5.0

The management staff was very helpful and knowledgeable. They helped me figure out exactly what size storage I would need. They went above and beyond what ANY other facility/company had provided.

JOhn Griffin  |  Overall Experience 
Rating:
2.0

Staff made me fell as if I was interrupting them. Plenty of other places to store items.

World (Bruce) Partners Inc (Elliot)  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyndsie Mustian 
Rating:
2.0

Customer did not leave a comment.

Andre Pominville 
Rating:
5.0

Customer did not leave a comment.

William Gross 
Rating:
3.0

Customer did not leave a comment.

Erik Perez 
Rating:
5.0

Customer did not leave a comment.

BILL NORRIS 
Rating:
5.0

Everything was easy and in perfect condition. Thanks

STEPHEN BUNNELL 
Rating:
4.0

Customer did not leave a comment.

Sean O' Connell 
Rating:
5.0

They take great care with their customers. Excellent and will use the next time I need a use. This time was as great as the last time. Thanks so much.

Patricia Corapi 
Rating:
5.0

Customer did not leave a comment.

James Rebeta 
Rating:
5.0

Customer did not leave a comment.

jennifer gardner 
Rating:
5.0

Customer did not leave a comment.

Xiangyi Li 
Rating:
5.0

Customer did not leave a comment.

Timothy Arbeiter 
Rating:
5.0

Customer did not leave a comment.

Mieszko Kalita 
Rating:
5.0

Customer did not leave a comment.

Alan Houston 
Rating:
5.0

keep doing what your doing the service level is great and appreciated. Parking is a little tight but that's the only issue I could come with.

Timothy Arbeiter 
Rating:
5.0

Customer did not leave a comment.

Janette Hall 
Rating:
5.0

Everything was great thank you! Cathy who is the owner and who processed my rental was very good in all ways.

Charles Heidelberger 
Rating:
5.0

This location was very helpful, pleasant employees, clean center and a great experience. Thank you U-haul

Mike Chuhaloff 
Rating:
5.0

Everything was perfect and the service personnel were very very nice. We'll be using the the U haul Moving and Storage dealer again next week!

Charles Heidelberger 
Rating:
5.0

This location was extremely friendly and accommodating.

Eric Sellers 
Rating:
5.0

Ron and Kathy have been extremely helpful throughout. Storage facility clean. Only difficult part was getting box crate over a raised concrete lip leading into elevator. Difficult to do on my own. Will definitely use them again. It

Samantha Buck 
Rating:
4.0

no room for improvement, everything was quick,courteous and efficent

Pat reed 
Rating:
4.0

Customer did not leave a comment.

joseph pinnell 
No reviews have been submitted for this location.

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