Customer Reviews for U-Haul Storage of Jackson

Rating:

5.0

Prompt and courteous and helpful

Rating:

3.0

Due to the rude and unprofessional employee not really on recommending. The manager was approachable in resolving the issue.

Rating:

2.0

Van smelled like cigarettes even though it says no smoking, trash was in the back, no windshield wiper fluid, tire pressure sensor malfunction on passenger side front tire, and a check engine light on at 11k miles. Not good.

Rating:

5.0

The man that help me hook up was extra nice . All of them excellent service

Rating:

1.0

Equipment reserved was not available forcing me to purchase the items as that was all that was available, floor Dollie’s. The vehicle was not positioned and ready to drive out. No checking if the safety features of the unit, ie lights. Little attention to detail or customer experience.

Rating:

3.0

The lady at the counter was hard to understand. there was a couple of pieces of trash in back of trailer.

Rating:

1.0

Tell them to get the actual rate at the counter. She told me it was $79 and I get charged $158.99!! You don't show the contract at the counter, you email it and who is going to look at their email in the 30 seconds between the counter and the van. Will not ever use y'all again.

Rating:

2.0

Bad attitudes for unknown reasons and the male at the front counter was on his phone and unfocused.

Rating:

5.0

N/A

Rating:

3.0

For the money that’s paid to rent a Uhaul, a customer should never receive it as filthy as the truck I received on yesterday. The customer service was in between unprofessional and ghetto. I purchased a dolly and instead of it being put on the truck properly it was thrown on it and slid around the truck as I drove.

Rating:

5.0

Every thing was professional and friendly

Rating:

4.0

Making vehicle doesn’t have cigarette odor

Rating:

5.0

Make sure the trucks don’t smell like hot W-D40 . Thanks

Rating:

4.0

The staff was excellent. The equipment was good but in some areas in need of repair.

Rating:

3.0

The lady at the front desk was rude. She raised her voice to everyone in the store. She did not want to be there. Made the visit uncomfortable.

Rating:

1.0

What a terrible people at jackson mississippi are. The charged me 3 days rather than 1 day 12 hours. because i booked truck for 4 hours and ut took be 12 hours what a bullshit. The paper they gave me i can easily file a lawsuite how can it be 3 days in 12 hours ?

Rating:

5.0

Excellent!!!!! . I don’t remember the guy’s name but he was working customer service by himself and handled every customer with respect and patience.

Rating:

3.0

The lady that we picked up the rental with was a little curt. We had to buy a dolly because they didn’t have any available. The plug in inside the uhaul cab was disconnected.

Rating:

5.0

Great experience!

Rating:

4.0

Make sure the GPS brings costumers to your exact location because where you actually are doesn’t show up on the map😜

Rating:

3.0

Make sure not to switch trucks during transaction And make sure that the employees greet the customers

Rating:

5.0

Give people 24 hour to keep the truck not 4 this what you all usually do

Rating:

5.0

Make sure that the doors open and close freely.

Rating:

3.0

I booked online on 2/24/24 and was told to be there @ 12:00 pm. When I got there, I was told that they wouldn't have anything until Monday. Not knowing that there was a man behind me returning a truck, I was about to leave. I ran into an old friend and started talking. Just as I was leaving, she yelled that she now had a truck. She could have told me that she was waiting on a return. I almost left without my truck because she didn't let me know exactly what was going on!

Rating:

1.0

When I went to turn it in the people here didn't give 2 shits and did nothing about the safety issues I reported.

Rating:

5.0

Representative was very helpful, knowledgeable and everything a customer sales representative should be! They went above the call of duty!

Rating:

4.0

Make two things absolutely clear to the customer looking for a one-way one day rental, that they are going to be charged for two days regardless. and that they need to be sure the drop off location will still be open when they are through with the rental. I was very surprised to find out that it is U-Haul policy to charge for two days regardless. and I also came to realize the drop off location closed at 5 instead of 9 or 10.

Rating:

4.0

Overall it was good. I just wouldn’t recommend due to the location as it is not in the safest part of town. Secondly, neither Google nor Apple Maps has it in the correct location.

Rating:

5.0

Everything was great

Rating:

1.0

This was not the location I made my reservation at. I went to that location and was told my reservation had been moved to this location. This was news to me - I had not been informed of this change. The staff here was not particularly helpful or courteous. (the same was true at the East Highway 80 location as well).

Rating:

2.0

The young lady stayed on her cell phone not acknowledging me even thou , I was standing at the counter, just stayed on her phone for a least 5 min. Or more, customer service suck...

Rating:

3.0

The staff was accommodating. The truck had damage to the bed. Other than that, my experience at this location was good.

Rating:

5.0

Staff was great

Rating:

4.0

Make sure that his truck is cleaned inside and out.

Rating:

3.0

Everything was fine

Rating:

5.0

Extremely good service!

Rating:

3.0

The customer service was great and the equipment was nice and clean. The location is okay.

Rating:

5.0

Improve the check in because I was having problems logging into my account upon returning the rental.When renting a vehicle customer service need to make sure the the renter app is working correctly before leaving to make sure that they have a easy return process

Rating:

4.0

The truck would make noise when I had to turn hard . The truck also had a miss. The checking in process was difficult for me. The scanning process did not work; therefore, I hope the fee was waived

Rating:

5.0

I had a great visit ,the employee was great good very impressed !!!!

Rating:

5.0

The guys was great

Rating:

5.0

The staffs were great. I only had an issue with one of you all customer. He sort of had me on guard by his angry actions.

Rating:

5.0

I truly enjoyed the staff at this office the young man that hlp Me was truly kind and friendly

Rating:

5.0

N/A

Rating:

5.0

The manager was very nice and courteous

Rating:

5.0

Please just don't give anyone a rental that was not road ready. The check engine light stated on the hold time,low air pressure, transmission was slipping, and the door felt like it was gonna pop open everytime . Door kept shaking the hold time. That's why I was late getting it back before the closing time but I didn't make it. If you want everyone to report issues with the truck before someone get the truck then the staff should have not put me in that truck. Bad service

Rating:

3.0

Have workers whom have a nice personality.

Rating:

5.0

Efficient courteous and reasonably priced.

Rating:

3.0

The truck was awful. The mirrors shake really bad and the truck was really loud.

Rating:

1.0

Our storage was broken into and we took a great loss on several items, the facility took no responsibility. There are no lights in the storage or Hall ways. My homeowners policy should never have been placed on storage unit because I asked for coverage from Uhaul specifically. This was a horrible experience

Rating:

5.0

Helpful,professional,&friendly

Rating:

5.0

Great!!!

Rating:

5.0

Alicia was impressive with her ability to efficiently handle two transactions simultaneously. I must also note that she handled a trailer rental trans action for my cousin over the preceeding weekend and impressed my cousin with her helpful, friendly attitude. My cousin's recommendation and comments about Alicia were the reason I chose this U-haul location. Please ensure she hears about these positive comments.

Rating:

3.0

The vehicle needs some maintenance and should have fuel in the gas tank when picked up.

Rating:

5.0

Keep great customer service and do what you guys are doing and it's great.

Rating:

5.0

I did recommend it to William David Ramey

Rating:

3.0

I was still being charged for a storage after staff clearly told me they would log my return.

Rating:

1.0

Alicia was very impolite and unprofessional she need more training

Rating:

1.0

Staff was rude and very unprofessional. Shae and a new staff me that can cam in a lil later.. She acted as if I was bother her when asking her. Question.. I was over 45 minutes in a hot storage unit that was suppose to be temperature controlled with my 3 year old daughter. It was 100.degrees in there. Im very displeased because I’m have been playing for a tempature controlled unit.. I have to reach out to customer service .. Because no ever came to remove the lock that was placed on the unit because my payment was late . The rep . Trying calling several time no one answer his calls either . My Some of my property is broken, Has mold, roach droppings and spider webs on it .. but the policy states that it’s pest control. I still unboxing my things but needless to say I am very displeased

Rating:

5.0

No

Rating:

2.0

I couldn't get in my storage area when I needed too the staff acting like I was bothering them to open to door to get in my storage manager and staff not friendly at all

Rating:

4.0

I guess the Facility is remodeling the front office so that was a little inconvenience.

Rating:

5.0

Great staff in Hattiesburg and Uhaul of Jackson. Highly recommended 👌

Rating:

1.0

The space that was quoted to us was too small and on a 2nd floor. Had to find another storage place

Rating:

1.0

I received a voucher and on the phone I was told to use once I return. I was also told that on my 1st day of payment. Then on the final day I was told that they don't do it on the office the will send me a check. Still have received anything, will someone call me or mail my $20

Rating:

5.0

Everything was great

Rating:

1.0

The Uhaul facility was upkeep and all my items were water damaged inside. I complained several times and no attention was given to the situation.

Rating:

4.0

The staff can be a little more forthcoming when they know they are having issues that can be problematic for you. For one the passcode computer reader was not working so I could access my unit, and when I tired to communicate with the staff non would respond. There was this whole ordeal that I had to figure out myself, and when I brought it to thier attention they was aware just failed to inform me🙃 which could have save me a lot of drama and time.

Rating:

2.0

Great welcoming staff and very friendly staff and they were very helpful.. Location was clean. I will recommend U-Haul for service.. Thanks again.

Rating:

5.0

The UHAUL that Mrs. Shay Jones operates has always provided exemplary service. I have used this UHAUL location for nearly one decade!

Rating:

3.0

Thank for your services over the years, however due to financial obligations changes, and your rental rates increased I had to make decision. However, thank for your services.

Rating:

5.0

Manager was very helpful

Rating:

5.0

Met all my needs

Rating:

5.0

10/10 most definitely would recommend‼️💜

Rating:

1.0

Could not get into my storage

Rating:

5.0

Rob and Kym were really professional and nice

Rating:

4.0

I still have not received my $60.00 deposit back..

Rating:

1.0

I need a return call from Corporate ASAP. I am going to the unit with a dectector

Rating:

5.0

It was a good experience I just wished I could have gotten refunded after having to switch to cheaper storage unit which was awesome by the way

Rating:

5.0

I felt safe. And well lighted...and not to pass out...air

Rating:

5.0

Na

Rating:

2.0

Your Staff was very unprofessional. We walked into the store , the staff was very unfriendly and did not even greet us. We had to ask all of the questions rather than them explaining the process and asking us if we had questions. The guy who showed us where the storage was located walked off and left us and did not go all the way , and he stood and pointed which was very confusing with it being such a long hall it was hard to see. He did not even have the common courtesy to say thank you we actually were the ones to thank him. Moving within itself is very exhausting and it is very frustrating when you have unprofessional people like these working in your establishment. Just an overall bad experience.

Rating:

5.0

Manager Shay has been a cordial and helpful the 15 plus years i rented the storage unit.

Rating:

5.0

All of the employees of this u-haul was very professional. if I ever need storage again I would patronize this u-haul . And I would recommend it highly to family and friends thanks U Haul Sincerely Barbara Collins

Rating:

5.0

The Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best. I think the lady that was sitting down was the manager she has great staffing at this location..

Rating:

4.0

The unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.

Rating:

3.0

Only thing I don’t like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.

Rating:

3.0

Staff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer service

Rating:

5.0

The store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.

Rating:

5.0

Fantastic Service

Rating:

1.0

The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.

Rating:

5.0

Moved out date 11/4/2021.

Rating:

1.0

I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!

Rating:

5.0

Very clean facility. ALL employees were always helpful and professional.

Rating:

5.0

I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.

Rating:

4.0

It’s was VERY warm for a climate controlled place

Rating:

3.0

When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible

Rating:

1.0

To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his tote

Rating:

3.0

Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew

Rating:

2.0

Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.

Rating:

3.0

Good

Rating:

5.0

No problems.

Rating:

3.0

Unit leaked

Rating:

1.0

Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATS

Rating:

4.0

Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.

Rating:

3.0

My card never worked for the door my storage unit was in

Rating:

5.0

The staff was great and took care of everything that needed to be taken care of.

Rating:

4.0

Overall my experience was alright only saying that because I found rat pellets on some of my furniture.

Rating:

5.0

Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!

Rating:

5.0

Shay Jones was very polite and professional. Thank you so much for your customer service.

Rating:

5.0

Convince Prices

Rating:

1.0

I have used this facility before and didn’t have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it’s still just business as usual for them. Now, it’s not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.

Rating:

2.0

I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.

Rating:

3.0

The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨

Rating:

5.0

Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent

Rating:

4.0

Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)

Rating:

5.0

Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing

Rating:

1.0

bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up

Rating:

2.0

The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.

Rating:

4.0

Rented a storage could not get in it had to go back to office to enter card that was given do not work.

Rating:

5.0

Everything was fine

Rating:

5.0

Staff was more than friendly they were helpful

Rating:

1.0

Rats eat up your furniture

Rating:

5.0

Very friendly and helpful service.

Rating:

4.0

Good

Rating:

4.0

was very nice and had no problem i would recommand

Rating:

1.0

All my future was mildew. I have to start ALL OVER. Wouldn’t tell anyone to use this storage.

Rating:

4.0

The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers

Rating:

3.0

Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

Rating:

2.0

There are various of storages with better prices

Rating:

4.0

I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!

Rating:

5.0

Manager here at this location is very helpful and professional.

Rating:

1.0

Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.

Rating:

3.0

I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.

Rating:

3.0

My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.

Rating:

5.0

Very friendly and helpful ❤️

Rating:

1.0

Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable

Rating:

5.0

Excel

Rating:

3.0

Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.

Rating:

2.0

The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!

Rating:

5.0

Everything that was done was customer oriented.

Rating:

5.0

Excellent

Rating:

3.0

It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.

Rating:

1.0

The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.

Rating:

2.0

My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.

Rating:

4.0

There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.

Rating:

2.0

U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.

Rating:

2.0

My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and

Rating:

3.0

The rodents were a bit of an issue and ate through some of my furniture.

Rating:

2.0

When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.

Rating:

5.0

Everyone was really nice and professional

Rating:

4.0

Good feedback from staff.