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BarrettBarrett W.Customer Reviews for U-Haul Storage of Foster Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You charged me a $20 after hours drop off fee!? I paid for a 12 hour rental, from 10am to 10pm. I dropped it off before 10pm and within 12 hours. You need to explicitly state that there is an extra fee to drop it off when the store is closed. Absolutely ridiculous.
Steven G.Best service I have ever had at U-Haul! Thank You
David B.Convenient location, friendly staff, rapid service both picking up and returning the vehicle. This location gets a gold star.
Susan C.The u-haul employees were professional. Will use again.
Paul W.The customer service was great. Your employee needs a raise, that was the quickest/best quality service I've ever had at U-Haul
KENNETH B.Jeremy L was excellent, outstanding employee.
LESLIE A.You are so sweet and friendly to me and I will come over anytime soon I recommend you to all my friends to need U-Haul
OVIDIU M.The Pick-up truck was brand new ,and the dollie worked great..took all day to get car down here due to flat tires on it ,..U-Haul equipment was great,thanks
Pete H.Everything was great !
Brandon M.The attendant that helped us was very knowledgeable, friendly, and easy to work with. We were very excited to learn that the location is U-Haul's very first and appreciated his professionalism and good natured customer service.
Torson V.Thank you for this.
Jasmine R. | First ImpressionsYou already went beyond my expectations as a professional service but also as common courtesy, that's getting rare these days. I have been helped by six staff members during my 3 recent rentals that were extraordinary with knowledge and patience to where I understood what was expected of me and Uhauls responsibilities as well. I will continue to use this location for my rental needs. I may check out your transporting of pod type storage units next. I greatly appreciate all your help!
Kathe H.Customer service rep was friendly and so helpful
karim K.Equipment was old and rusty
Stephen M.Keep employees up to date on rental
anna H.great service
Ken L.Jeremey and the General manager maybe ( Dan, older man) very good at their job! Had a great experience both times. Keep up the good work.
roxanne H. | Overall ExperienceI will always use this location your employees are respectful and helpful
DENNIS R.Customer Service was Outstanding from the beginning to end. If the need arises these are my guys.
Kathe H.Great service
Linda S.Nearly everything was very clean for a 75k rental, only spots that needed some more attention were cup holders and the side holders on doors, they were very sticky. Everything else is great, the person that helped us has been there many years, he's a fantastic person to offer help. Recommend coming to this spot again.
Kevin O.This has nothing to do with the location. U-Haul's website and app are horrible though. One should be able to enter their location and desired type of vehicle or other service and have 4 or five U-Haul centers nearby listed. In making my last several inquiries, that is not the instantneous process it should be. I spend 5 minutes minimum getting the location and equipment I'm looking for, and then pages of things to delete that I don't want.To the credit of the Foster Road location, I think in the future I'll skip this time wasting process and just deal with the helpful people at the counter. The app was ridiculous. The process of checkig in a vehicle, while comprehensive and perhaps designed to ensure safe check -in of the vehicle after hours, in my case I took photos twice only to have them disappear. When I attempted a third time , clicked keep photo and THAT disappeared, I gave up as I was tired and a bit stressed which brings me to complaint #3. Now, granted, I should have looked carefully at my contract, but I told he counter person I'd have the vehicle back by 6PM, meaning the same day. When I realized I wasn't going to be able to return the vehicle by that time, I called the Foster Rd location and got forwarded to general customer service. I explained the situation and was told it would cost extra, more than the basic rate, to extend the contract. It was beyond my control to have the vehicle returned any sooner so I reluctantly agreed. She said I could take my time and return by 6AM the following day. After hanging up, I ralized that a full day rental should be 24 hours. I figured I would straighten everything out when I returned the truck. Looking at the contract, however, I saw that the counter person put me down for a day and 8 hours, effective making the return time 6 PM the folowing day. The customer service person should have known this and saved me the bit of stress, not only of rushing to return the truck, but for having to go through that failed return process with the app when I could have dealt with a real, live attentive person the next day.
John B.Nothing. I had a wonderful experience with
Duane I.The staff was friendly and knowledgeable about the equipment I rented. Very fast and easy.
Ana L.Your technology is terrible. The app didn't work to check in or out, neither did the web browser. Luckily the location was staffed and open. Unfortunately their attempts to access the system were impeded by unacceptable slow technology as well. Tons of vehicle share apps have figured it out, it isn't impossible.
Brian M.Very professional staff. Jeremy and Ron really helped
Clark G.Everything went perfectly well.
George G.The truck was clean and in very poor shape mechanically. Transmission is junk. Always sounded like it was stuck in first gear. It might have been. Luckily I stayed in town.
WAYNE B.It's all about customer service. 24 hours of back-and-forth with U-Haul customer service and your insurance provider and although it all worked out in the end, it was an absolutely miserable experience with uhaul reps giving false information over and over about your own policies and procedures.
Eric P.got there to pick up after going in day befoore to see if i could pick up[ tow dolly with 2021 toyota tundra instead of my 30ft motorhome .. was told that was fine .. showed up next day and was told i couldnt .. had to go home and get moptor home witch put me about 2 hours behind our travel mates ... then gopt home loaded cxar and tire was flat had to unload car and take to get air .. that put us aqnotjher 1 hour behind ... then wen loading to leave after 3 days at our destination tire was flat again had to go air up again then load ...
Rons front end b P.Truck was nearly impossible to get into and out of for a short person. Seat would barely move up, took 3 times for the guy there to get the seat close enough for me. Gas pedal was very touchy. Ordered a dolly, was not in the truck when we went to use it, but account was credited right away.
Michelle C.I showed up two days and the truck reserved for was never returned?. Even though there was a truck returned it was held for a customer who was not there at 9am and picked up at 11:00 Even though we were there two days in a row and being sent to clackamas. The employees were rude and their behavior was unprofessional. One employee hung up on me, hide in the bathroom and the other was moving a truck even after he saw me approach the office. I came to office in person after being told that he was to busy to talk too me or respect.]
Theresa L.Quick and friendly service
Cory V.My service was excellent!!
Penny S.Rented a truck and trailer and they charged me for a trailer hitch then I returned it after and it has not showed up on my bank account. Then I was charged an extra $30 for gas after I topped it off, I feel like they're scamming people to fill up their own tanks.
Maxwell S.The second time in the last month and a half the vehicle was returned and the same staff member failed to properly enter the return. I received email, text and call messages for something that was not properly handled.
Jennifer D.This location not only provided me with all of the equipment necessary, but also provided the best customer service you could ask for. Jeremy working the store, was extremely knowledgeable and was outstanding during the process. Please be sure to give this employee all of the support and accolades possible for making my experience so superb! Thank you and I would refer someone to this location in a heart beat!
Aria J.I will never again
Adrianne S.I am left without access to my storage facility, that was confirmed with access codes, times, etc and even payment. With confirmation and entry instead well as lock location. After an all day move and very sick baby the night before, I had help and people to help me unload and then I was to be on a flight, for a sick family member. With condo with return at 7pm on 12/10:23, e-mail confirmed too. Unable to access I then had/have a full UhAul, no access to my storage, a sick baby and a flight to catch. After several attempts to GM, through customer service attempts, no luck. I spoke with 3 reps, no one is able to help me? Really? Then told something completely different then my reservation and confirmation. Not to mention you’re charging me for something completely out of my control, against everything I did and was expecting from this “streamlined”‘process, that I was assured should be smooth and to follow the entry instructions. I am huge on customer service and tonight is the worst experience I’ve had, with any give. Company. We shall see how my luck goes tomorrow.
Adrianne S. | Online Move InGet better wiper blades. And the inside the truck smells like weed.
Matt J.Good job checking me out. It took maybe 15 minutes. Drop off was also fast. I rented about 2 1/2 years ago also and had a good experience then. That's why I came back.
Todd S.It seemed the two gentlemen checking vehicles in and out were completely swamped with business.. they did an outstanding job to keep up.One clerk mentioned they had more 15ft box trucks,unfortunately the vehicles were down for tire issues.....No tire man?...Overall a great experience. Sincerely Brian L.( 48yrs Commercial Driver).
Brian L.The man that helped me was great!! He was very nice and helped me with exactly what I needed.
Susanne F.I ran out of gas and was coming back to get the truck but uhdul next door took it and everything in it and said that I sbdnfoned it and charged me
Dave B.I've rented through this location in the past without issue, and I particularly appreciated the person who helped me pick-up and drop-off my truck and trailer this time. If his name is the one signed on my contract, it was Raymond S. He provided more service than was required or expected, and it made my move that much easier. Thank you, Raymond!
MICHAEL STEWART W.Probably heat in the building it's about that time of year where it's freezing and the employees are wearing coats and beanies inside it was cold waiting to get my reservation
Yesenia L.I made note with the attendant when I checked back in, but the ride was a little rough. I think a wheel alignment is in order for this particular vehicle.
John B.there was a bit of a long line of customers. but the two employees were both very friendly, helpful, and professional! other than the long wait, it was a very pleasant experience.
thomas M.Had to go to 4 locations before I could get the trailer. 1- location was not rental able. 2- closed for holidays 3- no out of town trailers, only locals 4- had only one, clean and ready to go. Had to drive to three different towns for one 5x8 closed trailer.
Ronald H.Everything was great! Thank you!!
Wayne S.Check inside trucks for cleanliness. Refund people for gas they put in your trucks
Angela W.Employee not friendly not welling to talk to when we drop the truck you have a meet employee
rito H.Had a pleasant experience. Great customer service!
Janet L.The staff were super friendly and took great care of me.
Clint L.Deliver the trailer to my house
Peter M.Portland, SE 88th & Foster. trailr pickup was last Wed. at 9:30AM. my yardman was Jeremy. He handled everything in a pro manner, paperwork and hitchup.
Chuck W S.We appreciate everything. They even allowed us to keep it for an extra day last minute. They were great with check in and everything was smooth and as stress free as possible. Thank you U-Haul
Polly S.Overall good experience. Would have been nice to not have had to street park, but otherwise no issues.
Justin K.Very fast and smooth drop off
Stephen E.nice people, fast service. very easy. great experience.
Sean C.Parking for my car while I use truck.
Alice D.Jeremy was great. I called originally to clarify my reservation. He had tremendous customer service inside and outside the store. Nice young man. Also, Ron the manager gave me a great deal on my storage. Drop off was quick hold and convenient. Didn’t get the young man’s name but polite and pleasant. ( Shiah) I believe !
roxanne H. | First ImpressionsGreat service. Thank you!
Kathleen G. | First ImpressionsThe price points pushed me out the room. Annual price hikes on customers with long time rentals won't work out well.
william r. | Overall ExperienceNever any parking because uhaul trucks were parked in the spots. The storage smelled so all my belongings smelled moldy.
Kristina B. | Overall ExperienceThe security box to check in closest to my unit was broken for probably half the time I rented this storage unit. Parking is a nightmare. Tons of homeless camps surrounding the building.
Kristin B. | Overall ExperienceIn August I went into the store to pay my storage payment in cash. After doing so I was told I couldn't get a receipt as the printer was down but they would email it to me right away. I never got it and the staff told me I had never been there and paid. After a prolonged hassle I had to pay my approx 185.00 payment again which I did and then moved out. I could not be more unhappy with the dishonest staff at this facility.
Sandra S. | Overall ExperienceYou've charged me the rent on a unit I tried to cancel once *every* *day* since I tried to cancel it. So far, you've charged me over $500 on a unit I have never moved into and have no intention of moving into. Please fix this now.
MARC M. | Overall ExperienceThe manager was awesome !! He was very helpful
My-Lan B. | Overall ExperienceI had a wonderful experience
Koel G. | First ImpressionsThank you for hiring excellent staff. Raymond was able to help me get a large unit #23. I had just paid for my unit 68 on March 29th. So I would like to know if the difference can be returned to me. Thank you for your consideration. Plus Toby made sure I had access to my items since I locked myself out. I was frustrated however he had patience wonderful quality. Thanks again.
CARLA D. | Overall ExperienceI was so pleased with my experience. The staff at the Foster location had the best customer service! I also spoke with a representative by phone who was so great and helpful. I have rented from U-Haul before and never had any issues. The storage facility was clean and convenient.
ALENA B. | Overall ExperienceI found 3 dead mice in my storage and they actually ate some of my items in my storage.
Debra P. | Overall ExperienceThey close at 6:30 cant access storage after that
roman v. | First ImpressionsThere was water damage due to the unit directly behind the one I was renting. All of my boxes were moldy. I have pictures to back up my situation. The manager made a big deal about fiiing a claim. I'm okay not filing a claim after cleaning everything there wasn't any damage to my items I stored. I have made several attempts to contact the location to no avail. I also called customer service which went no where. All I would like is to be given new boxes since I've had to replace all of mine. I'm not expecting the boxes not sure you should ever expect me to be a customer again.
jeff r. | Overall ExperienceThank you!
Giana L. | Overall ExperienceThe service was great. Sadly my the key swipe entry was not working which was disappointing. Tried again the next day and still not working.
Michelle E. | First ImpressionsRaymond the sales associate was very helpful, friendly and offered me choices of the type of storage I might be interested in.
jeff r. | First ImpressionsHands down the WORST moving experience of my life. An employee stole my partner's wallet and we saw it all on security footage. The GM then blamed us for leaving the wallet behind. If that wasn't bad enough the actual storage unit was DISGUSTING. All of our stuff smells like chemicals and it was only there two months. I would avoid this place at all costs.
Eva S. | Overall ExperienceNeeds to take care of the drop ceiling that’s fallen due to evidence of water damage and access to the units requires skill due to tiny drive on a busy street but other than that it was perfect. The staff is great and the facility is clean.
JENNIFER S. | Overall ExperienceJust expensive.
mary j. | Overall ExperienceGreat staff in Athens GA and Portland OR
Cynthia D. | First ImpressionsWill never use U-Haul Storage again had to pay for a full month Storage when I only used 4 day's out of the month and was told that $160 is what you have to pay to use it for 4 day's so will tell all my family and friends to never USE U-Haul Moving and Storage 😡
Shannon G. | Overall ExperienceA solid, hard-working crew.
KENNETH P. | Overall ExperienceExcept the hours of access the storage was top notch. For those who can afford the price there is no better option.
Edward E. | Overall ExperienceIt seems short-staffed at the end of and beginningnof the month. The staff have to really hustle, dealing with lines of customers, issues with moving trucks/vans, stressed-out customers. As an educator, I view this as a difficult work environment for staff. Part of what they do is educate the public on the trucks, storage, policies, etc., as well as solve problems. They do the best they can, but you need to staff the office with more people during peak times.I’ve found them to be extremely helpful and kind, but the stress they work under is obvious to any customer walking in the door. That does not reflect on them, it reflects on management. I hope these observations are helpful.
Debra H. | First ImpressionsStaff is very friendly and knowledgeable.
Atreyu W. | First ImpressionsWent off easier than planned. Painless and quick. Thanks.
william r. | First ImpressionsVery friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!
Hannah N. | First ImpressionsYour front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff
Vicky A. | Overall ExperienceHad the greatest experience at your facility located on Foster Rd. The General Manager, Willie Landingin Jr. worked with me on a prorated payment, as the monthly payment came out less than a week prior. My step-son had a similar situation at another storage facility, and they just flat out refused to help him or work with him. That's exactly why I will always do business with U-haul. Your customer service is always above and beyond. Thank you again, Willie!
George J. | Overall ExperienceThank you for making my move easy!
Justin P. | Overall ExperienceExcellent experience! Highly recommended!
Justin P. | First ImpressionsWilly L., the manager there was great. He was clear about the process, friendly & helpful.
Brian S. | First ImpressionsExcellent customer service even tho it was super busy
Kevin A. | Overall ExperienceThanks your service provided what we needed.
Michael S. | First ImpressionsNa
CHRISTINA J. | Overall ExperienceEveryone is so polite, and helpful here.
Sara J. | Overall ExperienceFastest move into a storage unit ever. Quick and easy. Unit was easy to access from car. Cart was readily available. No line to counter, employees were friendly and helpful.
John S. | ReservationI was not happy that my rent went up $5 in a year. I was definitely not told that there would be an increase. Also, there was some mouse poop on my things.
korina s. | Overall ExperienceI reserved a u move box not a room and i went to pick it up and they said i had a storage unit reserved ruined my weeked he promised my card wouldnt be charged unhappy!! Ruined my weekend and move
GREGORY A. | ReservationThe roofs in some units needs to be replaced.
LARESA M. | Overall Experience