Customer Reviews for U-Haul Storage of Crystal
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Quincy was very helpful and professional. He gave me information about the storage unit nearby. Which was very easy to find and use.

Rating:

1.0

Uhaul is full of s***! They are dirty and constantly getting broken into. The place is full of drug heads and super dirty.

Rating:

5.0

Thank you Jeremy and the team!

Rating:

4.0

A little pricey for the room size when compared to the other climate controlled storage just down the street. Your online checkout didn't work with my Samsung 23 Pro. I couldn't select all the pictures that were requested.

Rating:

3.0

The only thing is that, the mouse 🐁 are too many, and they ate most of my documents.

Rating:

5.0

The staff is fantastic

Rating:

1.0

The whole process was annoying and requires a lot of backtracking within the app. So many time delays when I was expecting an expedited process. I don't recommend at all. Being forced to wait outside in the cold for 10 mins with no-one onsite who knew how to help.

Rating:

5.0

Jeremy, your manager at the Crystal location, is extremely professional and helpful. He is a great representative of your company. It is rare nowadays to work with someone who is a professional customer service representative. Jeremy deserves a raise! Excellent employee!

Rating:

1.0

We had got locked out last night after unloading U-Haul myself as loaded it myself and was a lot of work and when we got back in this morning to sort clothes and stuff we fell asleep accidentally and now punishing me . I'm angry

Rating:

1.0

This location was not good. The parking lot where the trucks are stored had broken class everywhere and needles in the rocks behind the trucks. Very sketchy. The App did not work to pickup my truck, I had to use the web browser on my phone instead. The process to pickup the truck took 30 minutes. I wish I had selected a different location where I could have talked to someone to pickup the truck. Not convenient at all.

Rating:

3.0

Your prices are getting jacked way too high cannot blame this on the inflation nothing's changed you're building was already built

Rating:

5.0

Staff was very helpful and helpful. The facility was clean and well maintained.

Rating:

5.0

Awesome experience

Rating:

5.0

Really? Convenient, and you guys were great.

Rating:

3.0

The app interface was not good, it was not obvious how to fill out the forms and was not clear more documentation was required when I picked up the truck using the 24-7 access. Locks were sticky and hard to use.

Rating:

5.0

Quincy was amazing! Helped with all of my needs with storage and boxes , packing materials & everything else. Very professional!

Rating:

5.0

Will definitely us you guys again.

Rating:

3.0

Lost key they told me it would be $50 to cut a lock I paid for that’s wild

Rating:

5.0

The employees were extremely helpful and accommodating and ANY PLACE that’s 24hrs can have my business happily.

Rating:

5.0

Thanks 😊

Rating:

1.0

Had to go to other site to pick up combo to get keys. Online service and poor customer srrvice

Rating:

4.0

Keep up the good works.

Rating:

1.0

This place is the nastiest place I've ever seen. Bums are always sleeping in the bathroom. Asking with gun toting homeless people living in there storage units. This place is crappy.

Rating:

3.0

Locking mechanism was bent, unit door was bent and off track and both hard to open and lock

Rating:

5.0

Best place to store

Rating:

4.0

Had difficulty connecting to U Haul scheduling 1 800 # no call back received. Had to drive back to truck rental site in Crystal, MN to change storage rental size.

Rating:

5.0

Best place, best employees and very clean

Rating:

5.0

Jeremy is an exceptional manager. He and the employee who processed my information made me feel confident me and my belongings are safe. The surveillance system, the location of the actual storage, the convenience of 24 hour has all made this a night and day experience for a prior storage experience. I had complete confidence of the security of the location. People were very helpful. The equipment use availablity very convenient for move ins.

Rating:

5.0

I will recommend this facility to everyone I know. Great experience!

Rating:

1.0

Never returned the money and only had storage for a week

Rating:

5.0

thanks for your service

Rating:

4.0

Only problem and why I would not store again is there was mice damage to all of my blankets that were wrapping pictures when I confronted the office they said we've never had a mouse problem but they got traps bait traps in the units and I told him he might want to put some more bait in the Trap because then the mice made a bed in my blankets as I was storing stuff for my grandfather who had passed away thank God they didn't get in the boxes

Rating:

3.0

Unit was so much smaller than expected

Rating:

3.0

Give help with picking stuff up. Be more forthcoming about pricing

Rating:

5.0

I'd refer your business. Thank you for great service!

Rating:

4.0

Overall, my experience was good, but not excellent. The Bad: None of the supplies I had ordered in my reservation were waiting in the back of the truck, and the pick-up location was a storage location only and did not have an office for me to dispute/get the needed supplies. Instead, I forewent driving to another location to dispute/get the needed supplies (plus I’d have to put more miles on the uHaul truck) and went on with my moving task as time was of the essence. I was still charged for the supplies I had originally ordered. Thankfully I had brought some of my own moving supplies and it was just enough to get the job done. Upon starting out with the truck, I immediately noticed the steering felt loose—not reassuring with such a large truck/weight. The mobile-check-in process required me to re-enter information I had previously entered days before, such as my driver license info, which when short on time on moving day is not what I wanted to do. The Good: I was impressed that I could rent a truck using just my phone and following their screen prompts. Overall, the mobile-check-in/return process was pretty good. Side Note: There may have been a virtual slider bar on phone check-in screen for how much fuel was currently in the tank before I started. I don’t remember what it read on the phone, but I didn’t realize I could drag my finger to adjust where the fuel level actually was. The truck had 5/16 of a tank left before I started out (not enough to get where I needed), so I had to put fuel into the truck myself. I ended up using just enough to where it was back to 5/16 of a tank when I returned, but was still charged $12 from uHaul for gas. However, that may have been my error when not understanding I could adjust the virtual fuel level on my phone, thus it may have looked like I left less fuel in the truck than before I started, but actually left the same amount. I do have pictures of fuel level before and after if uHaul is interested in looking into it for me. P.S. uHaul, I kindly suggest y’all fill up your trucks’ fuel level to full so when the customer starts out they don’t have to think about filling it up themselves. It would also make for less fuel level error when picking up and returning a truck for both uHaul and the customer, plus could mean a lower likelihood of damage to truck when a customer pulls a large truck into a gas station (I’ve seen it happen). That’s a win-win for uHaul!

Rating:

5.0

H

Rating:

5.0

This is one of the few 24/7 storage facilities in the area. Definitely convenient and easy to access. It's rarely backed up, at most there's only up to 3 other clients present at the busiest times I've been there. The cameras all around the facility makes it feel safe. There's no junk stored or thrown around the facility, so it looks very clean.

Rating:

4.0

Rented a 26’ from this location and it was a newer truck. Drove nice and everything worked well. This truck cab and cargo area was not cleaned from the person before me. I was charged a cleaning fee for a mess I didn’t create. I specifically liked the mile counter that displayed how many miles you have left to travel according to the amount of fuel in the tank.

Rating:

1.0

I knew I should have rescheduled to another location once I realized this was a contactless pick up location. The process is annoying but it works. The real frustrating part was trying to return the truck. After it snowing almost a foot the parking lot was snowed in and that truck would’ve got beached if I went in the driveway. So I thought we’ll you’re supposed to be able to drive a uhaul cross country and drop it off wherever? I’ll go around to another store. Nope. Couldn’t drop it off there either. Now it’s 2pm and the lot isn’t plowed. I have to drive all the way back home and just kill some time and try again I guess. Called customer support and the gentleman offered to take off $10 from my bill after I had to drive an extra 30 miles that they charge me $1.29 for…because the lot wasn’t plowed and they wouldn’t take the truck back at another location. When I finally was able to drop off the truck I go to check out and they didn’t comp me anything. Guess I’ll try a Penske truck next time.

Rating:

5.0

Best storage Ever

Rating:

1.0

1. The uhaul android app is unusable. It consistently ran slow, even with a 5g connection, and crashed multiple times, requiring me to re-input information. The license scanning step doesn't recognize temporary license paperwork, requiring me to contact a representative to properly upload my information. There was a 'backend communication error' on the upload picture of odometer; when I restarted the app to correct the issue, it marked my check-in as complete, requiring me to contact customer service *again* to upload the photos. 2. The lock on the key drop box was heavily corroded. The dials didn't spin, and the action to open the locking mechanism wasn't working. I had to use a multi-tool to help open it. 3. The drop-off portion of the online experience is broken on both chrome and firefox. On firefox there is no option to upload photographs whatsoever, making it impossible to complete the form. On Chrome, whenever there's a requirement to upload a photo, the webpage will refresh if you spend longer than ~15 seconds on the camera app. This clears all data, including previously uploaded photos.

Rating:

3.0

I didn’t like that no elevator went to my floor.

Rating:

4.0

It’s hard being assigned a storage without an elevator on the second floor when it’s not easy or even possible to get some items up the stairs. I love that I was able to reserve a new one on the spot.

Rating:

5.0

I have booked my moving some where else, they close. I came to uhaul, and they took care of me. They even prayed for me

Rating:

2.0

I had reserved a 20 ft truck but was unable to unlock the combination to retrieve the key. It was a cold day and I was outside for 20 minutes before reaching customer support. Customer service offered a van replacement. Due to time constraint and cold weather I hesitatingly accepted. I am dissatisfied because I've had to make a couple trips to move items that a 20 ft truck could have completed once. The combination code should be checked regularly in cold months.

Rating:

3.0

I did everything online. However the email I received did not say anything about having to drive to yet another location to gain access to the building. Actually when calling the phone number that was given the automated message even said that they were open from 7 to 7.

Rating:

5.0

It went well! I didn’t get a receipt though can someone send me a receipt?

Rating:

4.0

Better headlights

Rating:

5.0

I appreciate the staff for working with me and giving me options when I got the wrong size unit. Everything and everybody was straight forward; there was no sugar coding any information. If I need another storage unit in the future I would for sure come back to this facility.

Rating:

4.0

Small matter of communication between main office and field stores Lock also not located in storage unit so had to drive back to Uhaul store to get one.

Rating:

5.0

Outstanding group!

Rating:

3.0

Clean and check equipment before re-renting

Rating:

3.0

The truck was no dirty, but it was not clean either. There was food in the door cup holder and the steering wheel felt dirty. Dusty as well but otherwise not too bad. The pick up process took 30 minutes and I was not allowed that, so I only had the van for 2 1/2 hours, rather than the 3 that I reserved it for.

Rating:

2.0

My unit was broken into no one told me they had to put another lock on it and I could not get into for a week and when I could it was jammed. Insurance did not pay for my items because they were told it was locked open which it was not. It was pulled open thats why it was jammed when I tried to open it. I will never use uhaul again and have told everyone about my experience

Rating:

4.0

Very nice and clean storage. Self access was very convenient. I’d recommend to put the directory of all floors (stating which floor) on the wall where you walk in (there’s only a directory of that floor)—I had got lost and couldn’t find my storage until I realized it might be in the basement.

Rating:

3.0

Shaking my head, people just linger around the door and wait for others to come out then they just walk in , without a key card!!! It’s sad

Rating:

5.0

Very versatile excellent staff.

Rating:

1.0

Total inadequacy. Hour wait for callback was told a person would be there there wasn't any website was very inadequate in getting the key - had to call to get it The lock wouldn't open Had to drive to another location Had to drive back Had to wait for someone to come and give us the key No key was in the lock after opening it Person had to unlock the return key box Got to the location at 3:45 Wasn't on the road until close to 5:00. U-Haul should refund me a substantial portion of my $60, plus mileage, cost. A company so long standing and advertised as the best for movers should NEVER make so many mistakes for one transaction.

Rating:

5.0

Great experience thanks letting my friend come in and make a payment for me. However we never received the free lock as promised. Can someone contact me about that. Thank you April

Rating:

5.0

Love your facility, very convenient for me. And yes I'll be back if I need your service

Rating:

4.0

Great facilities, well maintained and easy to use!

Rating:

5.0

Friendly customer service and clear directions.

Rating:

1.0

I will never in my entire life recommend or use that location. That was the worst experience I had had in my entire life. Like the self service protocol and procedures are all messed up. From the taking of my ID card to returning the vehicle is all not user friendly. In programming, there is something called interactive design. Your need to look into that. I spent a hour trying to just put in a 4 digit code on the lock. The lock is old that even after putting the code, you have to yank it before it can open. And guessed what, they don’t tell you. You became to feel so dump and call. Then they will tell you like once you enter the code, you hand to yank it before it can open… this is fustrating.

Rating:

5.0

NA

Rating:

4.0

Trying to get a hold of a live representative is like pulling teeth so that’s the biggest downfall that I experience would using your storage as well as your trucks

Rating:

5.0

Very friendly and professional would definitely recommend to anyone

Rating:

3.0

They need garbages and more bathrooms in the facility. More employees on site for questions and concerns….

Rating:

3.0

More specific instructions on the lock box. I had to also call Roadside because the truck wouldn't start.

Rating:

3.0

The gas tank was almost empty. And the engine lights were on. The truck smelled. I was charged $80 for gas and I only drove 17 miles.

Rating:

5.0

They're great!

Rating:

5.0

Thankyou.

Rating:

2.0

I did a mobile check-in/out for a van, and found this to be a bit more difficult than I anticipated. Especially when discovering the key for the vehicle wasn't in the box, and trying to get a hold of someone for assistance wasn't quick, or easy, and I don't think I would try this service again. The mobile check-in/out was the problem; however the location and equipment was just fine.

Rating:

5.0

Check engine light was on when I picked car up.

Rating:

5.0

It is refreshing to experience customer service done well for a change. I was treated kindly and with patience.

Rating:

3.0

Although staff was friendly and facility was clean and well maintained I was not pleased with receiving a uhaul without an attached ramp. Also I had to return to the uhaul location an additional two times because during first visit I was not given my storage number, access card or lock. Plus reserving the truck and storage online was a bit confusing, it showed the storage I selected 5x5 as big enough for a 2 bedroom apartment for 39.95 but once i was at the facilty I had to upgrade to a 10x10 for 129.00 a month. There was also an issue with having the correct insurance amount aplied when reserved online and the manager had to correct it. I do appreciate the friendliness of the staff and the tips given since it was my first time moving on my own.

Rating:

5.0

I will always store with you whenever I need to, I think I have wonderful experience and I will away tell my friends about how I was treated. Thank you,

Rating:

5.0

Friendly staff

Rating:

5.0

Every single associate was professional and courteous. I had several questions and they all patiently answered them or resolved them.

Rating:

4.0

The back was dirty and had q-tips and wrappers on the floor

Rating:

5.0

Jeremy the manager was phenomenal. Every time I need a storage unit I always go back to Jeremy. My storage unit is always clean and spacious. I love the free 1 month storage when you rent a u-haul truck. Jeremy is understanding and is very patience with his customers.. I love Crystal off of 81 storage!!! I don’t go to no other u-haul place! I love how everyone treat me there!!! I’m highly satisfied 😇😁

Rating:

1.0

Couldn’t move in. Unit 0109 doesn’t exist. Perplexed. Called U Haul with the contract number, they could find no record of it.

Rating:

5.0

Had a great experience. First time getting a storage unit.

Rating:

5.0

I like the service I received from your location but not so much at the one I received at this last facility keep up the good work ...

Rating:

3.0

Overall, the experience was good. However, I ran into an issue. When renting my uhaul in Chippewa Falls, WI the rent also booked a storage unit for me as I was looking for one in the Brooklyn Park,MN area. But when I got to MN the reps there couldn't see the unit booked for me. So, they decide to book a unit for me since they couldn't find my reservation. A month later I get a bill even after trying to cancel my on a unit never got. So what do I do now

Rating:

3.0

The website needs to be much more user friendly. The multiple pages and the additional information needed later in the process is not very helpful. Also finding the right information on the website by phone is cumbersome. Luckily the manager of the store was very helpful to sort things out and help me going.

Rating:

4.0

The pick up and drop off location was different in email receipt than actual location and had to drive extra.

Rating:

5.0

Customer service was awesome! Storage space was amazing. Will use U-Haul storage again in the future when needed. Also lowest price I’ve experienced compared to competitors.

Rating:

5.0

Cruise Control, better gas mileage

Rating:

5.0

There were some people sleeping in the facility and blocking some areas but the facility itself was nice

Rating:

1.0

It took me 2 days to get a truck. No one answered the hotline provided. Overall good location clean trucks .

Rating:

5.0

The building is always clean and very well maintained.

Rating:

4.0

My truck wasn’t entered in the system. They had to come over to the 24 drop site to find which drop box my key was in so I could get my truck. Possible transmission issue: couldn’t disengage the towing button on the shifter when truck was empty aand seemed to take a longer time to shift out of 3rd gear while accelelerating than normal.

Rating:

2.0

I would choose the second location in Crystal on HWY 81 where there is an service center that can help with any issues with a mobile check out. The keys for the vehicle were not placed in the right box and customer service via phone or mobile options are horrible since nobody answers when you have urgent issue with check out. I ended up having to drive to second location to find a manager to support my check out and key release. The manager was patient and extremely helpful.

Rating:

5.0

Best Storage Facility I've ever used. This is by far the cleanest, fort knox, well lit storage unit on the market. If I ever need storage again, this is the place I'll use.

Rating:

5.0

I like the storage, it is everything that is was described to be.

Rating:

4.0

Everything worked out well too many references I believe for to rent this unit I find it as overkill for having multiple addresses overkill for multiple phone numbers you have credit card on file for billing or should never be an issue with that the rental process was way too long

Rating:

4.0

It was wonderful to be able to go into my storage unit no matter what the weather and unload in the garage and reload my vehicle whenever I needed things. All of the staff was friendly and I had a wonderful wonderful experience throughout the whole year that I stored my stuff there. Thank you so much for all of the time that you took with me figuring out my needs. Storing my stuff in a storage unit with you all was such an experience that I will treasure and hold dear to my heart. Sincerely, Prism Love~

Rating:

4.0

The only difficulty was not being informed about full process at the time of reservation, ie,, needed entry cards before arriving at unmanned storage site.

Rating:

2.0

I Had a bad experience in both pickup and drop off. That app doesnt identify the location hence it diffcult for the customers to follow the process. it hangs many times. some how successfull after 45 mins for pickup. but for the drop off app was not at all responsive didnt identify the location again so after a bunch of trial again spending an hour, ended up droppping the keys in drop box. I wouldn't recommand pick up this location and drop off as it was quite difficult for the customer to follow the app which is not built right. it is the most worst thing ever i had seen.

Rating:

3.0

It's hard to rate when there is no one around. Not impressed with your internet check in service. I did not get notice that this was an online tranaction until I was on my way. Took 45 mins to set this up on the phone out in the parking lot.

Rating:

5.0

All Good

Rating:

1.0

It was so hard to do the process we ended up needing help and customer service wouldn’t answer either. It was such a hassle. Never again at this one because everything is done by phone and if for some reason your phone doesn’t work with the prompts given then you’re stuck there standing hoping for customer service to answer. It was was harder than it needed to be. This is the first and last time we go to this location where there is no staff to help.

Rating:

2.0

I was charged after I moved out and cancelled my services with you that cause my account to be overdrawn. I called prior to moving and asked that they don’t take any money out of my account. Then I get another email telling me that they gonna take another $400 in September. If this occurs my bank will fight it. I have informs bank of this.

Rating:

3.0

Very difficult working via phone/text. It would have been easier to address things with a live person.

Rating:

4.0

Nothing comes to mind, just didn't have all supplies that was purchased.

Rating:

2.0

Do not give the African American man, the uhaul with the portrait of the African American woman slave on it. I’m appalled.

Rating:

5.0

Love the service it was amazing and convenient

Rating:

5.0

Great service Jermemy was great so was John

Rating:

5.0

We had a great experience thanks to Darrel whom helped us checked in. As a first time storage renters and in a new state, he took the fear out of us and brought us at ease. The parking outside of the storage looks worn down and unkept, but the facility looks brand new. I like its double security and garages that I could drive inside to unload safely. The complimentary flat beds provided for hauling items to and from my storage unit and the spacious, smooth elevator for traveling between floors are a plus. The best part of this is that the storage units are indoor.

Rating:

5.0

Customer Service Was Very Knowledgeable And Polite

Rating:

2.0

Employees were great however my location was turned on for my phone but it still wouldn’t work. Good thing there was somebody working otherwise I literally wouldn’t have been able to do anything, or would’ve had to sit on hold for 15 minutes while people were waiting for me to grab my key. I had to bang on a window & flag down the staff who was really nice & helped, but the process overall was so annoying. Budget rental is 1000 times easier to use.

Rating:

5.0

Thx

Rating:

5.0

Tracy will give you excellent customer service and answers any question that you have.

Rating:

3.0

My move out date was 4/30/2021 NOT 5/10/2021 I feel victimized!!!! Thomas Ryker authorized auto pay WITHOUT MY PERMISSION, I always paid my bill in Person....

Rating:

2.0

The actual storage was great, but customer service was terrible. I was never told how I would pay when I purchased the storage. The very first month I got an email that it was due 4/26/21 tried to pay a couple days before and it wouldn't allow me to then charged a late fee of 15.00. I called customer service and they explained you can't pay early but if you set up direct billing from an acct then the 15.00 would be refunded. I set it up and no refund. I called customer service again and they said they couldn't refund only mgr at the location could. I called the mgr at the location at least 5 times and left voicemails and never got a call back or refund. I eventually took off automatic payment and was still charged 2 months in a row automatically. Just a bad experience and I won't use this location again

Rating:

5.0

Good job

Rating:

5.0

I wasn’t expecting it to be climate controlled so that was really nice!

Rating:

5.0

Very Clean, Jeremy was very thorough on climate control, security, cost etc....

Rating:

5.0

Great Facility

Rating:

5.0

You guys are perfect. Keep up the good work.

Rating:

2.0

not happy with the fact that I moved out of 2 units 15 days early and don't get any money back even though I paid for the whole month. Wish I would have known that in the beginning.

Rating:

2.0

Didn’t setup the truck share right.. Manager helped and everything. I get to the pickup location the next day and had to spend 2 and half hours fixing their mess up. Keys weren’t in the lockbox.

Rating:

5.0

We loved that the staff was so friendly and the storage unit was kept clean

Rating:

5.0

Jeremy was fantastic, he took the time to answer all of my questions.. Helped me select the right size for the items I needed stored. The location was clean and they were Covid 19 compliant in every way. I will recommend the location in Crystal to everyone

Rating:

5.0

Very Kind and helpful staff.

Rating:

1.0

It took 3 hours and travel to 3 different locations to initially rent the truck, and 1.5 hours to return it, which never was successfully completed using the u-haul app. The app did not work properly upon returning the truck - I could not take and upload photos - and I spent 15 minutes o hold trying to talk to a live representative, before being asked to leave a message by a 3rd party answering service. I will not be using this app or any u-haul location that requires it. If I can not locate a u-haul location that does not provide staffed assistance, I will not be using u-haul in the future, and I have at least 2 more moves scheduled Within 4 weeks and again in 2 years.

Rating:

5.0

This storage facility is clean, easy access, secure, convenient and climate controlled. I would recommend this facility over any other I have used.

Rating:

4.0

The storage space is smaller than I thought. I had a 2 bedroom apartment and reading the measurements for the storage space I thought I would have enough room. I unfortunately had to leave items behind because there isn’t enough room.

Rating:

1.0

We were unable to access storage at 1015 pm. The card kept saying access denied. We had to put on extra miles there and back and couldnt get our stuff in storage. Have to do another trip tomorrow and

Rating:

2.0

You can make it clear, upon confirming the rental online, that it is necessary to download the app and that it will be needed to rent the vehicle. Maybe send an email with the instructional video of how to rent at a location that doesn't have an attendant. It was a shitty thing to have to figure out while standing in an empty unattended parking lot, wishing that I was already in the vehicle on my way to my destination. A big sign at the door, telling people that the confirmation email that they received is useless because they are going to have to go through half of the rental process all over again, in the app, before they can get the keys to the vehicle, would be nice. I left that parking lot after half an hour of frustration and confusion and two conversations with two remote customer service attendants. The website was also useless in giving me the information that I needed. It kept confirming that my rental was ready with no indication that I needed to do anything else to complete the process. Now that I know, I don't suspect I'll have a problem in the future, but my experience was very stressful because I didn't give myself enough time to deal with the mystery that the situation dragged me through.

Rating:

1.0

Terrible. Intercom is timed so when I could get a hold of customer service, the intercom hung up on them. General manager never called me back, even though he was listed as the after hours number to call. Customer service took 40 minutes to get a hold of after being placed on hold. Checking out a vehicle is unnecessarily complex. Never using uHaul again nor would I recommend it to anyone.