Customer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona

2,399 reviews

1800 Valley View Blvd   Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd, Across the street from Super Sheetz on Bus 220)

(814) 946-3682

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(814) 946-3682

1800 Valley View Blvd
Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd, Across the street from Super Sheetz on Bus 220)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

allen stevens 
Rating:
5.0

Customer did not leave a comment.

Richard Wineland 
Rating:
5.0

Everything was handled professionally..

Alan Beck 
Rating:
5.0

Nothing I had great service and would highly recommend using your company

David Breitenbach 
Rating:
5.0

Customer did not leave a comment.

Amanda Harpster 
Rating:
5.0

Everything was perfect. A great experience.

JAMES MCCULLERS 
Rating:
5.0

Customer did not leave a comment.

Tyler Stifler 
Rating:
5.0

Customer did not leave a comment.

Zoe Yeaton 
Rating:
4.0

The cup holder in the truck was unattached and came off as I'm driving down the road spilling a full soda all over the place on the first day of a 3000 plus journey. And it's a huge cavernous space under that. So sticky floors and seats.

Jared Rice 
Rating:
5.0

everything went really well

Allan Rabold 
Rating:
4.0

The 6x12 trailer we rented at first didnt have the tail lights working when we connected it to our Silverado. They kind of assumed our truck wiring was bad, until the older guy came out with a tester for the current, which showed it was fine. They had us buy an adapter (which was fully refunded) to try the other outlet on the truck which also did not get the trailer lights working - but it could have been prevented right away if they just gave us another 6x12, which they eventually did. This cost about 1/2 hour of monkeying around when that should be the first solution. Give us a new trailer and check the faulty 6x12 when we are gone. Otherwise, pleasant experience. If trailer lights had worked would have been 5/5 stars!

DAVID MILLER 
Rating:
5.0

Customer did not leave a comment.

David Aiello 
Rating:
5.0

Customer did not leave a comment.

allen stevens 
Rating:
5.0

Customer did not leave a comment.

Scott Ballarotto 
Rating:
5.0

Great service I would highly recommend using this location for rentals or installation work. 5 Stars

David Breitenbach 
Rating:
5.0

Customer did not leave a comment.

cheryle treece 
Rating:
5.0

Customer did not leave a comment.

Andrew Huff 
Rating:
5.0

Great customer service!

Brett Cornelius 
Rating:
5.0

Good people. Smooth transaction.

DAN MILLER 
Rating:
5.0

Customer did not leave a comment.

Mark Edmiston 
Rating:
5.0

I also enjoy dealing with everyone at this location as they are very friendly and extremely helpful! Can’t go wrong renting here.

Anthony Gale 
Rating:
5.0

Guys were great. Quick & Professional!

Shannon Davis 
Rating:
2.0

The counter attendant was rude. When I asked which van it was that I'd be taking, she told me "there's only one out there." There was snow overnight and I had to personally clean off the van that I'd reserved vs. having it ready for me when I arrived. Both of these events caused me to feel as if my business with them was a burden. I won't be renting from this location in the future.

Steve Focht 
Rating:
4.0

Customer did not leave a comment.

joseph Antonowicz 
Rating:
5.0

Customer did not leave a comment.

Jill Sunderland 
Rating:
2.0

The guy who checked me in was a smart ass.

Kevin Jones 
Rating:
5.0

Employees hooked up my rental and got me on the road in ten minutes even though they were handling propane customers and receiving a truck load of boxes

Donald Beichler 
Rating:
5.0

Customer did not leave a comment.

Vincent Bobetich 
Rating:
5.0

Customer did not leave a comment.

james imler 
Rating:
5.0

Customer did not leave a comment.

Gary Brumbaugh 
Rating:
5.0

Customer did not leave a comment.

Robert Bartos 
Rating:
5.0

Employees were fantastic. Very friendly and efficient in explaining everything. I do think that when advertising great prices for a rental you should emphasize how much it costs per mile on top if the rental price. I felt it was a bit much.

Kimberly Wiser 
Rating:
4.0

efficient and helpful service.

David Rice 
Rating:
5.0

I appreciated the extra mile they went to get me into a more comfortable truck. 15ft was too intimidating for me. 5 Stars for the two gentlemen who assisted me!

Lucy Healy 
Rating:
4.0

Customer did not leave a comment.

Wayne Walter 
Rating:
5.0

Customer did not leave a comment.

James Evans 
Rating:
4.0

Too expensive. Lower costs.

Rhonda Hillsman 
Rating:
5.0

Customer did not leave a comment.

Stephen Seilhamer 
Rating:
5.0

Everyone did a great job thank u

Jesse Mobley 
Rating:
5.0

Customer did not leave a comment.

Christian MIKULECKY 
Rating:
5.0

Customer did not leave a comment.

LEO DRASS 
Rating:
5.0

Every human we interacted with was awesome and helpful. Things couldn't have been more smooth

Wendy Engelberg 
Rating:
5.0

Customer did not leave a comment.

Ryan Quinn 
Rating:
5.0

Customer did not leave a comment.

Jenipher Cooney 
Rating:
5.0

Customer did not leave a comment.

donna mcEldowney 
Rating:
5.0

Customer did not leave a comment.

Maggie Folmar Parke 
Rating:
5.0

Customer did not leave a comment.

Scott DIMINICK 
Rating:
4.0

The installation of a hitch on my VW bug was quicker than estimated. It looks good back there.

Daniel Brumbaugh 
Rating:
5.0

Made my reservation online, showed up to pick up my truck and everything went super smooth. Truck was in excellent shape, ran well, and served it's purpose. My only suggestion/criticism would be to replace the rails in the trucks with metal ratchet strap rails. I had ratchet straps ready for my move, but could not use them due to the cheap wood rails in the truck. Other than that, a good experience with U-Haul.

Kevin Siegel 
Rating:
5.0

Altoona team always a pleasure to work with.

Dennis Doll 
Rating:
5.0

Customer did not leave a comment.

Joshua Clapper 
Rating:
4.0

Door spring mechanism was off or misadjusted. Really tough to open back roll up trailer door. Two weeks ago I tented same 6x12 traiker and there was a huge difference in open/ close operation. Metal cird ta assist in opening had no tension

James Moser 
Rating:
5.0

Customer did not leave a comment.

Robert Hock 
Rating:
5.0

Customer did not leave a comment.

Ann Graeff 
Rating:
5.0

Customer did not leave a comment.

Dennis Dobbins 
Rating:
4.0

Customer did not leave a comment.

Diane Rusnak 
Rating:
5.0

Customer did not leave a comment.

Joe Burkhart 
Rating:
5.0

Very Satisfied.

David Zucal 
Rating:
5.0

Customer did not leave a comment.

Tom Sutton 
Rating:
5.0

Drop off was painless and easy.

Scott Purcell 
Rating:
3.0

Desk folks seemed busy with other patrons. Took maybe 6-7 mins to be waiting on and then the process went pretty smooth. Had to go by the dumpster to pick up the moving pads and I was off on my way.

james moser 
Rating:
5.0

Absolutely nothing. Perfect experience

jacob marlin 
Rating:
5.0

N/A, You Guys were perfect as always!!

Timothy Gould 
Rating:
4.0

Well, nothing, the truck was great and new.....maybe an air freshener since the guy that used it before me was a smoker. Otherwise it was great. I would rent again, and tell a friend.

Terry Baker 
Rating:
4.0

Customer did not leave a comment.

Jeff Adams 
Rating:
5.0

Customer did not leave a comment.

david morgan 
Rating:
5.0

Customer did not leave a comment.

April Wilson 
Rating:
5.0

I love this place

Daniel Weber 
Rating:
5.0

Always great service.

Michael Rawlins 
Rating:
5.0

Customer did not leave a comment.

Marshall Sipes 
Rating:
5.0

Keep up the good work

James Keyser 
Rating:
5.0

Customer did not leave a comment.

Thomas Neff 
Rating:
3.0

Customer did not leave a comment.

Ken Richard 
Rating:
5.0

Remove the skunk scented air freshener!

Gary Evangelisto 
Rating:
4.0

Customer did not leave a comment.

Collin dehmcke 
Rating:
5.0

Customer did not leave a comment.

Westley Dick 
Rating:
5.0

Excellent vehicle and rental process!! No improvement needed!

Jim Jacobs 
Rating:
5.0

Customer did not leave a comment.

Gregory Tyler 
Rating:
5.0

Customer did not leave a comment.

Timothy Balconi 
Rating:
5.0

Customer did not leave a comment.

STEVE BOWSER 
Rating:
5.0

Nothing that I could tell needed improvement fast service and friendly staff

Pamela Sharp 
Rating:
5.0

Customer did not leave a comment.

ASHLEY SORGE 
Rating:
5.0

Customer did not leave a comment.

rita brantner 
Rating:
3.0

The pickup truck I rented, although in great condition smelled disgustingly like the person who rented it before me was a heavy smoker and the vile disgusting odor was poorly covered up. There is nothing that smells worse than a vehicle someone smokes in and I WILL NEVER accept a rental that smells like that again. I had to let the truck sit for a half day with the windows down just to get the vile smell out. The staff were great, thorough and respectful, it was the truck the ruined my rental experience.

Jeff Rickabaugh 
Rating:
5.0

Customer did not leave a comment.

Carol Solt 
Rating:
4.0

Convenient location off the highway and by a large gas station, but lacks parking space. The truck we rented leaked rain water onto our furniture which we reported upon returning the truck. The tech said the truck would go off to maintenance. The trucks might need to be checked for that more often.

Alanna Walter 
Rating:
1.0

Was not informed I couldn’t use the U-Haul one way. Had the opportunity to save 100 bucks and was told I had to drive it round trip after I was 100 miles away. Used the contract estimation to put 19 gallons in the tank and it filled it up when it was given to me with 3/4 a tank. When asked if I would be reimbursed for extra gas was told I would have to talk to the “boss” the next day.

bruce sumner 
Rating:
5.0

Customer did not leave a comment.

Sir William 
Rating:
5.0

Customer did not leave a comment.

Karen Kessler 
Rating:
5.0

Rent a van or truck that gets better gas mileage. 4.2 gallons for 44 miles isn't very good.

HARRY MARTZ 
Rating:
3.0

Customer did not leave a comment.

DAVID DRAVIS 
Rating:
2.0

When I left the at the counter I was told the fuel was at 7/8 and to have it at that level upon return. It was at 3/4. I didn’t think that amount of difference was a big deal. I returned it at the same level. Staff said they would have to charge me for the difference, that I should have reported it. So you charged me $30 for 2 gallons of fuel!!

john guinard 
Rating:
5.0

Great service, easy pull-up and drop off.

John McDowell 
Rating:
5.0

Good service/ excellent price

Matthew Lawrence 
Rating:
4.0

Customer did not leave a comment.

John Bonsell 
Rating:
5.0

They made my move easy!

Paula Brooks 
Rating:
5.0

I needed a trailer last minute for a project. It was easy to make a reservation, pick up, and return the trailer. Great experience and great service.

Timothy Re 
Rating:
5.0

great

Daniel Weber 
Rating:
5.0

I have had 2 hitches installed by U-HAUL at this location. Both hitch installations were quick and professional! The general manager performed the installation and is highly knowledgeable in performing the installation! Thank You!!

Jim Jacobs 
Rating:
1.0

Customer did not leave a comment.

Mara Murgo 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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