Customer Reviews for U-Haul Moving & Storage of Windsor

5,541 reviews

2890 Dougall Ave   Windsor, ON N9E1R9
(EC Row and Dougal)

(519) 966-3880

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(519) 966-3880

2890 Dougall Ave
Windsor, ON N9E1R9
(EC Row and Dougal)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JULIUS O. 
Rating:
5.0

Great people to deal with very friendly very courteous highly recommended store

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

ray c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

IBRAHIM R. 
Rating:
5.0

Every step was very well organized. Can wait to rent again.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

ATHIR M. 
Rating:
3.0

Make sure the vehicle is safe, and functioning

Crystal S. 
Rating:
5.0

My first time renting so of course put way too much gas in. Other than that everyone was very helpful. Advice on bringing a broom thanks so much. I'd give it a 5 star for sure!

marjorie H. 
Rating:
5.0

Amazing Experience as always with Uhaul and their staff.

Zubair C. 
Rating:
5.0

Customer did not leave a comment.

Vito T. 
Rating:
4.0

Make customers more accountable for filling the gas after. I drive 30km and I paid $16 to fill the gas tank.

GERALD L. 
Rating:
5.0

Very friendly staff

Charles O. 
Rating:
5.0

Good customer service.

hardikkumar D. 
Rating:
1.0

I paid for the mattress cover with my truck reservation but they told me there is nothing about your purchase here! And I was supposed to buy and pay for another mattress cover! It was disappointing!!

Pouya M. 
Rating:
4.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Please Check side mirrors and clean truck inside a bit more nicely! Hassan was good and quick at service while dropping my truck back!

Abbas D. 
Rating:
1.0

The second time I dealt with the same girl her attitude wasn't right I simply asked her something and she responded with attitude for no reason not happy with my service at this location I haven't had any other issues with any other employee except her didn't get her name also her name wasn't on the invoice.

Steve E. 
Rating:
5.0

Amazing staff and the owner is fantastic. Best experience I've ever had at any U-Haul in 30 years from Toronto Hamilton Ottawa to Windsor This is the best place

Stine P. 
Rating:
5.0

The staff was helpful and friendly. Excellent jib!!

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Rakshit D. 
Rating:
5.0

Customer did not leave a comment.

sukhwinder S. 
Rating:
5.0

Everything went very well and easy, would recomend uhaul to everyone.

BRENT R. 
Rating:
2.0

It would be nice if when you show up to a reservation the the truck is out front clean and the window rent me sign is taken out of the truck instead of just getting the keys and being told to walk to the other side of the property to find your truck. At the very least I think the attendant could have walked me to my truck and asked if anything had to be explained some sort of check out process.

patrick T. 
Rating:
5.0

I think all trailers should have side marker /fender lights.

MICHAEL B. 
Rating:
5.0

maybe in the future gated code to enter drop off rentals, and gated pass code for our personal vehicles parked over night

Anton A. 
Rating:
5.0

Friendly with a good sense of humor

ray c.  |  First Impressions 
Rating:
5.0

Location Manager and his staff provided excellent customer service. Helped me select what I needed to accommodate a big move.

attilio M. 
Rating:
5.0

Staff extremely friendly and attentive.

DONNA W. 
Rating:
4.0

the equipment is old and the employee asking me to pay the cleaning because it is stinky when i got the vehicle it is already stinky and dirty. big scam

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Gerry F. 
Rating:
4.0

Good service from sale rep she was very helpful

corrado G. 
Rating:
5.0

Try to have a little bit more rentals for only one way. Are still a lot of persons that are moving from one location to another one that needs one way trips. Thank you for your services.

Consantin C. 
Rating:
5.0

Service was greet

Brian J. A. 
Rating:
5.0

Customer did not leave a comment.

spencer P. 
Rating:
5.0

Thank you for your good work and service 🙏

hussein M. 
Rating:
5.0

Customer did not leave a comment.

Navdeep S. 
Rating:
5.0

Everyone was very polite and great with me and the customers I saw. The one thing I would say could use improvement is the availability of utility dollies.

RYAN C. 
Rating:
5.0

Nothing

David N. 
Rating:
5.0

Customer did not leave a comment.

anna R. 
Rating:
5.0

All fine

FRANK C. 
Rating:
5.0

The team here were great.

Sherwyn D. 
Rating:
3.0

Was good.

Sarina M. 
Rating:
5.0

Customer did not leave a comment.

Sarah Dawn M. 
Rating:
5.0

I actually had an issue originally with getting my U-Haul I arranged pick up in LaSalle it wasn't there and lady at the convenience store in LaSalle had no idea we had a U-Haul couldn't find my name in the system. It was a big run around. I made arrange with her originally to pick it up in LaSalle a few days ago. Somehow the arrangements got changed on U-Hauls end and not ours and nobody notified us besides email. When you're moving i it's not always easy to have access to email. I think there should be alternate ways for you to contact people besides just setting things to their email. I think if you don't get a reply back you should call the client and not wait till the day of .they're trying to deal all the stress of moving but on good note U-Haul Moving & Storage of Windsor 2890 Dougall Ave Windsor ON N9E1R9 was amazing they gave us a discount and got me back on the road only a few minutes later than we planned

matthew K. 
Rating:
4.0

Customer service was polite, helpful and informative.

Barry G. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
4.0

Trailer was dirty in outside and wet inside. When I asked for the newer clean trailer I was told the dirty trailer was the one on my contract. I was offered and received a blanket to lay on the wet floor.

John V. 
Rating:
5.0

Customer did not leave a comment.

Vibhav P. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

DWANE J. 
Rating:
3.0

The truck was snow covered, had to clean it off and start from cold. I had an appointment you would think it would of been cleaned off and running when I arrived. It was in a tight spot pulling out of their yard.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Marcos V. 
Rating:
1.0

I won't go back to this location anymore even though it is the nearest UHAUL location to my home because simply I don't trust the staff.

Jafar N. 
Rating:
5.0

Excellent service and ease of instructions

meh R. 
Rating:
5.0

Customer did not leave a comment.

frits V. 
Rating:
5.0

Customer did not leave a comment.

Jovan V. 
Rating:
5.0

Great service thanks

Jason F. 
Rating:
2.0

Asked one of the guys to come take a look at the damage on the truck before I took it cause it didn't have damage stickers and he couldn't be bothered! Plus only 1/4 tank of fuel so I had to waist time fueling! Have your people care more!!

Ken B. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

The person that checked out my stuff was very friendly with good customer service.She is one of the reasons I will keep coming.The place is also a great place but I'll appreciate it if we are allowed to pay according to the number of days we skipped checking out rather than pay for the entire month just because I was a week late.

Queen E.  |  Overall Experience 
Rating:
4.0

The girls at the front desk were excellent! Thank you.

Raj G. 
Rating:
4.0

Customer did not leave a comment.

ENJUM E. 
Rating:
5.0

I needed to setup a small storage space for only a month and the folks the Dougall location were very friendly and accommodating. The office was even open on Sunday which was way better for me than waiting until Monday to get started. The unit itself was clean, seemed very secure, and heated which was nice during December access. I would definitely use this facility again if my needs warrant it.

paul g.  |  Overall Experience 
Rating:
5.0

Keep up the good work! This was our second hitch installed in the last 2 years, thank you!

Steve P. 
Rating:
5.0

It's cool though you can provide handy man for reduced rates

amna R. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL K. 
Rating:
5.0

Customer did not leave a comment.

alexandr M. 
Rating:
5.0

Customer did not leave a comment.

Sital S. 
Rating:
5.0

Customer did not leave a comment.

Muhammad K. 
Rating:
2.0

Problem that I didn't receive the dolly I ordered. Also gas and truck were not examined as per usual. Last time it was better.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

kulbir D. 
Rating:
5.0

Manager, his name was Glenn I think. Was absolutely Awesome, great location great people great experience

James L. 
Rating:
1.0

They charge me extra money

karanveer S. 
Rating:
4.0

I find the young people that work there to be a personable and friendly which I like. The store itself appears while maintained. Have been there many many times over the years.

GREG C. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Have the trucks start out with a full tank

KURT H. 
Rating:
5.0

Customer did not leave a comment.

Dain M. 
Rating:
3.0

Customer did not leave a comment.

nicholas H. 
Rating:
5.0

Nothing, the guys were great.

alexander U. 
Rating:
5.0

Customer did not leave a comment.

charles K. 
Rating:
5.0

Customer did not leave a comment.

frederick B. 
Rating:
5.0

Customer service agent when I picked up the vehicle was very pleasant. However, when I dropped the truck off the female representative behind the counter was not very nice or friendly. She tried to belittle me from the minute I walked in the door,. Actually, she was quite rude. That's before I even said one word., If you would like the better your customer service playback the video from the office when I returned the vehicle. December 12 2023 at 3:12 PM. Dougall store Windsor Ontario

Tom A. 
Rating:
4.0

Customer did not leave a comment.

IRENE P. 
Rating:
5.0

Customer did not leave a comment.

Cheng Y. 
Rating:
5.0

Customer did not leave a comment.

Carson K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The truck was clean but it had a lot of issues . The oil pressure gauge kept going to 80 and the truck was very hesitant and kept turning off at the beginning, the radio didn't work the headlights weren't bright and could barely see at night

Ahmad D. 
Rating:
4.0

Customer did not leave a comment.

Ian D. 
Rating:
5.0

Customer did not leave a comment.

Giovanni A. 
Rating:
5.0

The best

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

PABLO P. 
Rating:
4.0

Customer did not leave a comment.

Val S. 
Rating:
4.0

They did a nice jod

mike M. 
Rating:
5.0

Great service, and staff's attitude. Thank you

Boguslaw O. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

blake I. 
Rating:
3.0

At this I time i may not recommend Uhaul in general. The app did not work properly and I was delayed by an hour in getting on my way. Customer service by phone was more than helpful and deserve much praise for finally getting me access to my rental. When I returned the rental the staff were extremely helpful in listening to my concerns bit there really inst anything they can do. I explained the vehicle had an issue in its front end and was not able to be driven at a decent rare of speed due to something needing a repair. So staff deserve a thumbs up bit vehicle and app were subpar

Jim D. 
Rating:
5.0

Nothing! Service was amazing! Awesome energy, and everyone was extremely kind!

Jada P. 
Rating:
5.0

Friendly professional service. Wonderful experience! Thank you so much

Nancy H. 
Rating:
5.0

Nothing. The staff are very knowledgeable and helpful

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

SHANE H. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

AMRO I. 
Rating:
5.0

The staff is very friendly and helpful.

Benjamin B. 
Rating:
5.0

Great staff!!

Susan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sandra m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Asifuddin S.  |  Overall Experience 
Rating:
3.0

There was miscommunication in the beginning of my rental that lead to my storage unit being locked. I asked for reoccurring payment and the employee did not add it or it had been removed. I did not know. I rented a truck and after work, I went to remove items only to find out it had a seal on it. Thankfully wonderful manager rectified it. I was satisfied. She gave me an additional month free for the miscommunication however I kept getting emails saying I was past due when I wasn’t. It was very frustrating and annoying

Abdallah E.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff really enjoy dealing with them

Edmund S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

The ladies who work here are awesome. Great place great service 10/10 well done on hiring the staff at the dougall location

marla m.  |  Overall Experience 
Rating:
5.0

Yes, even though I have water damage to some of my stuff from a leak in the unit. Jaclyn was very helpful with offering an immediate solution, by offering a trap to cover the rest of my stuff and moving me to a new locker to avoid further issues. Jaclyn has done everything in her power to take care of not only my property but uhaul property as well., by moving me to a new locker she could have the leak taken care right away and maintain an income with that unit. I never had this feeling of appreciation before. You see I had a locker for almost 2 years after walker rd location. I never enjoyed going there cause it was out of the way from home and my neighboring locker was broken into. It is very convenient for me to stop and pick stuff up at my leisure here. Thank you to Jaclyn and the staff at this location ! Very professional and compassionate team.

JAMESD R.  |  First Impressions 
Rating:
5.0

Fantastic

KEHINDE A.  |  First Impressions 
Rating:
5.0

The staff was very empathetic to my needs and was able to resolve my situation with dignity. Thank you so much for making this move as simple as possible.

aaron g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawrence p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dorothy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine S.  |  First Impressions 
Rating:
2.0

Storage unit has holes in the roof. Customer service was horrible. Understaffed. When I asked if a truck could be moved that was blocking the exit, I was told it's not that persons job and they stormed off. I watched one of the workers back a van right into one of the units. He just laughed and walked away as if it never happened. Very poor place to rent a unit.

Jamie N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mohammad a.  |  Overall Experience 
Rating:
5.0

Excellent staff including Jaclyn, please give her a raise and promotion. This is exactly how Uhaul should be represented. Excellent service.

TUSHAR S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latoyia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melodie B.  |  First Impressions 
Rating:
5.0

Keep up the good work

Greg g.  |  First Impressions 
Rating:
2.0

There was water damage destroying more than half my stuff leaving moldy furniture and boxes. There was loads of mice fecal matter.

EVE S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dan J.  |  First Impressions 
Rating:
3.0

The code for deactivation of the alarm is not working and no one has assisted me with it when I go to the facility and ask.

Lara W.  |  Online Move In 
Rating:
1.0

fuch uhaul.

james b.  |  Overall Experience 
Rating:
4.0

THe staff at this facility were friendly and helpful considering Uhaul company sent me on a wild good chase 70 km away to pick up a one way rental!

Barbara R.  |  First Impressions 
Rating:
2.0

The units light didn’t work, it leaked which ruined a piece of my furniture, and the handle to get in was very rusted and hard to open.

Wesley M.  |  Overall Experience 
Rating:
5.0

Counter person was very nice and very helpful.The only concern i have,as i drove to the storage unit,there was nails and screws on the asphalt,i was concerned i would get one in my tire but overall a great experience.

Brian T.  |  First Impressions 
Rating:
1.0

They ripped me off for a storage unit and made me make a double payment in order to get my stuff out. I would never ever recommend U-Haul to anyone looking for a storage unit

MAUREENJOSEPHINE C.  |  Overall Experience 
Rating:
5.0

The Manger as well as thee staff are total complete Gentlemen and Ladies. Actually they are what I usually say " Class Act's".. They are always greeting me so Friendly, and most important with a Smile and usually say good morning .And upon Leaving they Always greet me Have a Wonderful Day MR.Curran Hope to see you again. This is WHY I will only DEAL with this Location as I am treated with the up most RESPECT. RESPECTFULLY JOHN CURRAN JR

JOHN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Excellent customer

Amine E.  |  Overall Experience 
Rating:
5.0

The U HAUL on Dougal AVE in Windsor, Ontario has to be the most amazing Franchise's there is. The Ladies all 3 are "Class ACT LADIES" very polite helpful, informative. I will never hesitate to refer anyone to this Location due to how Awesome they are. Feel free to contact myself if needed JOHN CURRAN JR 226-759-8098. I strongly recommend they all 3 deserve a call for the professional service they showed me.

JOHN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERYLL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Red Scorpion P.  |  Overall Experience 
Rating:
5.0

When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs

barb m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO D.  |  Overall Experience 
Rating:
5.0

The guy at uhaul was amazing and not to bad looking

Lisa A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

matthew C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeanette P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAI SIDDARTH E.  |  Overall Experience 
Rating:
5.0

Special the new manager she's so use full help full and perfect person in this job.

SHAHRAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim p.  |  Overall Experience 
Rating:
5.0

Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need

SHAUN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne O.  |  First Impressions 
Rating:
5.0

Ty for all your help when i needed it Moss

SHAUN G.  |  First Impressions 
Rating:
3.0

Needs 24h climate control

Runy S.  |  Overall Experience 
Rating:
2.0

I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.

Ron M.  |  First Impressions 
Rating:
2.0

I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce

JOANNE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ali Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmed K.  |  First Impressions 
Rating:
3.0

I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

Victoria M.  |  Overall Experience 
Rating:
5.0

The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

KARA ANDREA C.  |  Overall Experience 
Rating:
5.0

Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

Lamar P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary w.  |  Overall Experience 
Rating:
5.0

All service provided was excellent

max g.  |  Overall Experience 
Rating:
3.0

I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

leigh ann r.  |  Overall Experience 
Rating:
5.0

Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

Ali A.  |  First Impressions 
Rating:
4.0

There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

anita h.  |  Overall Experience 
Rating:
3.0

Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

Dan P.  |  Overall Experience 
Rating:
5.0

The staff was friendly, helpful, and accommodating, the price was fair as well.

john b.  |  Overall Experience 
Rating:
5.0

Great service.

Amaka A.  |  Overall Experience 
Rating:
5.0

Excellent staff! Very helpful

Temitope A.  |  Overall Experience 
Rating:
5.0

All went well thanks .

THOMAS L.  |  Reservation 
Rating:
5.0

Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

bernice r.  |  Overall Experience 
Rating:
5.0

Staff were very helpful and supportive. The facilities were clean and accessible.

Paul B.  |  Overall Experience 
Rating:
5.0

Everyone was very accommodating. Thanks a lot. Bernice Rambert

bernice r.  |  Reservation 
Rating:
5.0

I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Tanya M.  |  Reservation 
Rating:
4.0

all good

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.

Claude S.  |  Overall Experience 
Rating:
1.0

We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.

Chris M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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