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Penny ECustomer Reviews for U-Haul Moving & Storage of Williston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you're doing - van availability was great, staff were great, facilities are nice. Will definitely utilize U-haul for any future moving needs.
Scott LThe staff here are always excellent. This and the Springfield, Virginia UHaul locations are the best I've ever experienced. The ONE reason that I am marking this "Above Average" is that they seem to be experiencing computer issues. I reserved a unit online that was a free month due to my rental, which was very clearly a first free month on your website, but it didn't show up for them. And the last time I came in for a rental they had to log in again every time they went to a particular screen. It seemed frustrating and they really shouldn't have to deal with that. Please fix their computer issues for them! They deserve better!
DAVID H | First ImpressionsEasy experience beginning to end. The staff was helpful and friendly.
Renee J | Overall ExperienceFriendly and excellent service, no complaints at all.
paul nNothing bad to say , ONLY good things ! This truck we rented was so smooth to drive and smooth on the road ! I drove 185 miles and it was literally a joyful experience ! Your truck was in excellent condition ! I am quite impressed with that truck ! I would absolutely rent from you again !
Elsie OThe storage was what I was looking for and I never had a problem getting in (my schedule allows for regular business hours so I never tried after hours or on weekends). The bathroom was absolutely filthy both times I had to use it.
MERRITT K | Overall ExperienceNow I love these guys! Super professional!
david pThese guys are true professionals!
david pThis rental was handled efficiently from start to finish. We were always notified of arrivals and departures. Well done!
Dell SAt the time of pick-up, I could not get a definitive answer on the drop-off location. It all worked out just fine, but I would have preferred to know the definitive drop-off location at the time of pick-up. Other than that, everything was great. The U-Haul representative at pick-up was a pleasure to deal with.
Brian MPickup and drop off were very easy! Marco was great.
John HNA
amine zWe use this location all the time and are satisfied
Dawna PIncredibly easy dropoff
Ryan KThe whole experience was easy and smooth.
Nicole DMy only issues if we moved out and closed units but only one closed. They were in 2 different names . Other than that everyone was awesome...
Rhonda S | Overall ExperienceEveryone at U-Haul was friendly and very helpful. Couldn’t ask for better service.
EDWARDROBERT MMy experience with the app was terrible — 0 out of 5 stars. I was not able to pick up my rental via the app without contacting customer service and then, ultimately, going into the office. Then, I was unable to return my rental via the app so I again had to call customer service. What’s the point of having an app if it doesn’t work? Extremely disappointed in this aspect of the experience.
Dan GI had a deadbolt on my storage unit even though I was up to date on my rent when I brought it to the employees there wasn't any kind of empathy or even a "hey that sucks we're sorry that happened" apology.
amber b | Overall ExperienceI don't like that there are a Dolly and blanket compartment that takes up space in the truck that we paid to rent without the need of these two extra items. If we removed the Dolly to use the space... we would be charged extra for it. We paid to rent more than enough blanket pads already.
Mark KThe worker didn’t explain thoroughly how to add the safety chain on my vehicle once it’s on the dolly
David KEveryone was very professional and helpful.
David BPoor customer experience, the person who checked me out was disconnected and disinterested.
Laurie WIt was wonderful for the almost two years we needed it. Always a friendly staff member when we needed to talk to someone.
Kelti M | Overall ExperienceThe U-Haul they gave me would t even go over 30mpg I couldn’t take it on the interstate nor belt line which made me go the long ways which made me use was more miles then I should have. Also the dolly wasn’t full hook in nor were the moving bag clean or replaced. Over all the staff that gave me this van should have never let me go on the road with it. I didn’t realize until I already had the U-Haul packed because my storage is at the U-Haul place as well. I was actually gonna reach out to someone because I deff shouldn’t be charged for what I was.
ashley mGreat service. Thank you!
Wendy Rpay attention to trucks
Adam HIt was actually the nicest U-haul I’ve ever been in and the employees were great, I reserved the wrong thing online but the the guys in the store were super helpful fixing my mistake and were just so customer friendly. Would absolutely recommend *****
John PCustomer service is sub par at best. Staff aren't very friendly and are slow.
Kristyn NBruce of Williston location was very professional, helpful and friendly.
marge sEverything went very smoothly. The Uboxes were delivered and picked up as scheduled, and it all worked out great!
Carol SI believe it was. Chris helping me. Outstanding customer service! Very knowledgeable with job. He should be the example for employees to follow.
tony WI requested to have my 2 U-boxes brought out of storage and made available to be loaded into a U-haul storage unit. One service tech told me they would be dropped in the loading area right outside of the storage building entrance. The next, when they were scheduled, they dropped them off in the back of the parking lot. When questioned, a different service tech informed me they could not be dropped off in front of the storage building entrance. I repeated the info I was given the day prior and he reluctantly went to “ask a favor” of his peer, saying “he can’t make any promises.” The boxes were then promptly moved and the tech on the forklift made it seem like it was no problem - if not a completely normal service. Above all, it should be made clear to me, the customer, what is possible and what isn’t. Clearly it was possible to have the boxes dropped in the more convenient location. I should not have had to insist that it be done.
Brian SI was overcharged and waited on hold for 15 minutes before I gave up
Anne FWhen we went inside to tell the worker all that was wrong with this vehicle he said it was not his problem he checks out the vehicles and that the crew outside handles that. He was slightly rude. We told him we just wanted him to know so they were aware. Went outside and told those workers and they where polite and friendly.
Darcy aHad never rented from this U-Haul location but definitely will again! The folks were so friendly and helpful. They had everything we needed, and I loved the ease of the entire rental process!
Jeffrey BThe only negative were some of the rat traps didn’t appear to be functional or maintained.
SAMARA A | First ImpressionsCharles always friendly and goes above and beyond
RICHARD M | First ImpressionsThese questions are not exhaustive enough. My overall experience was poor. The website was a nightmare to contend with when modifying my order from two to three containers. Working with Movinghelp was horrible. The price went up radically when I got a third container. For unknown reasons, for the drop-off, U-Haul unilaterally decided to move my containers miles away from my place (not the original, closer location). This cost me more money. I would not recommend this service again.
Duffy JI rented a truck for a short trip. I needed to move something from Vergennes, VT to Hyde Park, VT. The closest rental facility to Vergennes that was on the way was in North Ferrisburgh, VT. However, they didn't have the right size vehicle(s). So, I needed to rent it from Williston, VT, which was further away and added miles to the overall trip. I then wanted to return the truck to Morrsiville, VT which was the closest facility to my house in Hyde Park. However, UHaul would not let me return the truck there, but instead I had to drive it further away to Jeffersonville, VT to return it. This added even more miles. The online rental only allowed me 51 miles for the total trip. When I rented the truck in Williston I told the employee (Charlie H.) that that would not be enough miles and to add 49 miles to the trip, which he charged me for on the total bill at that time. My online quote was for $180 which included the $16 insurance. I then paid a total of $249 in Williston after I upped the miles to 100. When the contract was printed, however, Charlie H. someone subtracted miles from my original trip and I now was only allotted 32. I told him that was unacceptable but he assured me it was right in the system and that I had 100 miles for the trip and would not be charged for the additional miles up to 100. However, on dropping off the truck in Jeffersonville I was then billed an additional $68 for additional miles used. I immediately called customer service and spoke with Michael Taylor. Who, after I explained this entire situation to him, said he was sending my issue to 'management' who would contact me ASAP. That was Saturday. It is now Monday evening and I have not heard from 'management' regarding this issue and I still have been billed $317 for a trip that was originally quoted as costing $180. I am VERY displeased with the service and treatment.
Mark FExcellent, facility, service and personnel. Extremely stocked with supplies, clean and well run. Great example of how to do things right!
David RThe service was quick and the location and selection of equipment is convenient but the trailer was very dirty. The clerk couldn’t locate the trailer at first but once he did he helped hook it up which was nice. The only real complaint is the cleanliness I would say. You couldn’t see any of the decals or stickers due to all the salt, sand, mud on the trailer.
Diana PVehicle wouldn’t start in parking lot, throwing tons of engine codes. This all happened in the U Haul parking lot, to which employees said I could just call the roadside repair person, from the parking lot. On the trip the vehicle through 10+ codes which I have taken pictures off. Vehicle was not good to go at all, needed alignment(pulled right) breaks made entire truck shimmy when applied, transmission would slip gears, clunk and caused a stall on multiple occasions on and off freeway causing huge safety concerns for me. Lights on the trailer acted up/wouldn’t work sometimes, even when plugged in correctly/securely/clean connection. Overall terrible experience, and I did not beat the crap of out the vehicle. I was very respectful with all equipment and made sure to take care of everything to the best I could.
JOSHUA PBe prepared
Kevin MThe rental process itself was complicated and the contact at Jeffersonville location was rude.Prefer to make reservations with a person.Williston crew were great
Patty PI have had various storage units for almost 20 years. This is one of the most convenient and well thought out facilities I have ever rented from. Thank you!
Amy H | First ImpressionsFix your online reservation portal. Fix your mobile app. Clean up the identity verification process. All of these areas contributed to an hour wait, and a total waste of my time. I’m definitely not recommending u-haul to anybody ever because of how disingenuous, unprofessional, confusing, and just all around inefficient. I will definitely take my business back to Penske for longer moves, and to Home Depot and Lowe’s for simpler, in-town needs.
Peter KGuy that assisted me at pickup was so friendly and helpful - my only regret is that I forgot his name so I can't give him a personalized shout out. Moving day is stressful and he made this one critical piece so easy! Thank you!
Margot SAlthough the passenger door is in need of repairs, the pickup truck was in very good condition and handled well.
richard sAll good
Kenneth WI had to travel all the way to your Williston Vermont location because my reserved trailer in Jeffersonville Vermont’s tire was flat when I went to use it. When I got to the Williston location I had to wait forever to get my trailer. Not only did I have to travel an hour and 15 minutes out of my way, I had to waste another hour and 15 minutes to bring it back because they would not let me return it locally at my original place of rental in Jeffersonville Vermont. I wasted a lot of time and money running around getting the trailer I had reserved in advance. It would be helpful to have the trailers maintained by inspecting them before your customers who are reserving them come to get them. If they had done this for me it would have saved me a lot of time and money.
dale gOnline arrangement for hitch install was easy and the Williston office gave me really prompt servce.
Donald PPurchased a uhaul and explained that I was going 60 miles one way. Dropped it off at the closest uhaul and am now being charged for a wrongdrop off because the clerk put everything as an Intown pick up.
Spencer PWell done!!!
Judy PI have called and left messages and email that my wife card was stolen and could u give 48 hrs to make the pay 150 she bid on so know out court documents of or children and birth certificates and social security cards was in ther ee u guys never answer your messages
Chester T | Overall ExperienceAgent had a wicked negative attitude and was pretty rude. Equipment was filthywith dirt, salt and greasy. Employees need a better attitude.
Ronald DI waited 2 hours..not only were they trying someone they were having computer issues. Was there at scheduled time 10 am, finally was getting in uhaul truck to go and hook a car hauler after hooked, trailer lights were not working. They found a broken wire and fixed it. Waited another 30 minutes. I also scheduled pickup for equipment and after reservations I received a call to pick equipment up in Williston which is 70 miles away. Took all day to get truck. Truck also was not clean , someone left a bunch of food behind driver seat.
SHANE DVehicle was out of wiper fluid, which caused dangerous driving conditions during inclement weather. Also, location's proximity to the airport introduces delays in uploading pictures during initial vehicle review.
Cory MWhen cleaning vehicles insure the vehicle is clean. Driver's door pocket, looked like it had dried puke in it Vehicle had clearly been hit in the right rear bumper. Eventhough it was marked with "X". Just doesn't look professional . Sales staff and vehicle attendee were on point so high makrs. Vehicle. Not so much
Kyle CChris and his staff went above and beyond. Absolutely the best hands down!
Steven MGreat service!
Anthony BFast convenient and polite A+
Shawn S | First ImpressionsGreat staff and service.
Safet K | First ImpressionsWhen I rented the storage unit 9 months ago the building was dirty and not well maintained. The bathroom was filthy with overflowing trash and it was impossible to get help in the office. There has been a big difference in the past couple months. Facility is very clean. Staff helpful. Much better experience recently . I understand how hard it is to find good staff. I appreciate the efforts at making the facility better- thank you!
Jennifer F | Overall ExperienceGreat experience!
Dennis M | Overall ExperienceEntire process from booking online to check in, and guidance to our unit was excellent. We've used other storage facilities in Chittenden county in the past. The whole experience with UHaul... customer service and facility itself are just above and beyond!
AMY T | First ImpressionsVery clean and secure new facility in Williston, VT. No complaints whatsoever.
Ryan M | Overall ExperienceI only used the unit for two weeks and they would not give me the difference back! That was not explained before renting the unit!! I would only recommend using after telling potential user that you don’t get a prorated rate if you don’t use it for a full month!!
Julie L | Overall ExperienceI had a small issue, Chris, the manager dealt with it quickly. He saved me time and energy. I will be using this storage facility again.
steve H | Overall ExperienceUnit was clean except for some sort of opaque lubricant in one spot. It looked like some sort of mechanical goop.
KAREN B | First ImpressionsGreat facility and service was great.
SERGE D | First ImpressionsChristopher was very nice and helpful throughout the check in process. The facility is very clean and feels safe/secure.
Kaitlyn H | First ImpressionsIt is a brand new facility. Inside and extremely clean. Wide aisles and very well lit. Staff was excellent. And helpful.
Cheryl A | Overall ExperienceWhen we arrived to check in to our unit, it was not cleaned/prepped and there was no lock available. As it was a Saturday we needed to wait until Monday for them to get a lock. The staff was apologetic and kind, and it worked out ok for us but would have been a real inconvenience if we had more items we were ready to move into the unit but couldn't. While this was a bit of a pain, overall I was pleased with the service and the helpfulness of the staff checking us in.
Amanda E | First ImpressionsStaff was friendly but not exactly helpful. I actually arrived in town an hour later than intended. As a result i barely made it before closing. I didn't notice that i reserved the wrong size unit until the next morning when i started unloading the truck. I had to reserve a new one and pay for both. They didn't know how to convert from one unit to the other or how to cancel/refund the first payment on my card. On top of all that my security card doesn't work on the card reader and the person in the office couldn't fix the issue.
Claudia C | First ImpressionsAll good except too expensive
Geoffrey T | Overall ExperienceChris was very helpful with the process. I was afraid I was going to lose my reservation for the RV storage so we setup the payment and Chris said bring the RV over anytime it is ready. On 10/14/23 I brought the RV over and backed it into my spot. Hopefully it will winter well under the overhead storage. Thanks for making the process easy.
Fay H | First ImpressionsMy reason is to go the rent increases after I move in after 2 months that’s why I leave it’s totally unprofessional
Mayank N | Overall ExperienceI was one of the first customers in the new U-Haul at Williston. The timing was great for me because I sold my home and began the moving process. The location is excellent and facilities are well designed. Staff is helpful and Greg Thompson was very helpful to me. Thanks!
Thomas N | Overall ExperienceI felt completely safe and assured storing my stuff here. Thank you!
Kate L | Overall ExperienceThe place was extremely clean. As I needed to rent trucks the staff was very helpful courteous and efficient. It’s the first place I would go should I need storage or rental trucks in the future
Sean M | Overall ExperienceWonderful staff, excellent facilities
Richard S | Overall ExperienceAll of my experiences wit the Williston UHAUL staff have been positive. One recommendation I would make is to periodically clean the moving carts as they have seen a lot of wear and tear since the facility opened. Most of them have dirt, paint, other stains on them. I know a lot of care is put into cleaning the trucks and trailers that are rented out and it takes staff time to maintain the facility, but it would be nice to see that the carts get a quick wash from time to time. Thank you for having a space that is clean, well-lit, and secure!
Bonnie B | Overall ExperienceDidn’t read notes and double charged my card so instead of being on a relaxing camping trip I gotta call and take care of that today. You guys owe me 140 bucks.
jeremy b | First ImpressionsManager was friendly and very knowledgeable.
JOHANNA M | First ImpressionsWhat could be a better storage space rental than one on the first floor that is climate-controlled ? U- Haul Storage Facility is superior in every way. The staff is super-friendly and helpful; there are carts of different sizes to accommodate your move- in or move-out. Incredibly, l was able to secure a storage unit when they are in such high demand. I was impressed with the security of the facility and pleasant experience my daughter had when she rented a unit. So , it paved the way to my renting a storage unit as well. Because of various delays and “hiccups” , l found that U-Haul was flexible with several unavoidable delays at my end , and were so accommodating with date changes and then time changes on top of it. I was pleasantly surprised and relieved that staff (not only over the phone, but in person), readily worked with me . Everything is efficient , clean and organized. The ease of renting a unit and a truck are “user-friendly” on-line. I cannot say enough good about this brand new U-Haul facility in Williston, Vermont.
Nancy G | First ImpressionsMarco, one of the employees at the Williston, VT location, is an outstanding representative for U-Haul. He went above & beyond to help me lock my storage unit when the bolt was jammed.
Judith B | Overall ExperienceEverything was just fine and dandy
DAVID H | First ImpressionsGreat place for storage, very convenient and easy to get to from UVM. Perfect place for college summer storage.
Amar J | Overall ExperienceVery clean and temperature was great
Jamie K | Overall ExperienceEverything about the U-Haul was good except the move-out process. I reserved the storage unit on uhaul.com and the website made it seem like I was supposed to initiate move-out on uhaul.com as well. 8 days after I initiated move out, the request was still pending and I had to go in to the office to get it done. I tried calling multiple times but could never get through to anyone who could help me understand what the delay is. If I'd known that I needed to just go to the office, I would have done that the day I moved my stuff out.
David H | Overall ExperienceONE COMMENT LIGHTS NEAR STORAGE UNIT AUTO SHUT OFF WHEN TRYING TO LOAD BELONGINGS INTO UNIT. SENSOR IS TOO FAR AWAY THINKS YOU NOT THERE AND LIGHTS GO OUT IN HALLWAY.
James P | Overall ExperienceThe storage unit did not have the numbers painted on and need to be added.
wade h | First ImpressionsThe whole access code check in check out thing was kind of confusing
Devon L | First ImpressionsRude staff, “confirmed reservations” constantly not honored. Glad to be done with them.
Allan S | Overall ExperienceIt is a brand new facility. Everything looks great. Very easy to navigate. What isn’t easy and is very confusing, is the arm and disarm process. You shouldn’t have to use two different boxes. Or the staff does not know how it works. Mh
Cheryl A | First ImpressionsFabulous and accommodating staff. Over and above in customer service!!
Brenna H | Overall ExperienceI liked both employees that I had direct contact with.
David L | First ImpressionsOnly downside the storage unit handle wouldn’t close enough to put lock on. Took an employee to fiddle with it to open and close.
Joan F | First ImpressionsI especially like it because it is climate controlled
Brant G | First ImpressionsVery easy move in!
Marie D | Online Move InWhen I had to suddenly store my life it was so traumatic. Everyone and everything about my experience was so helpful and pleasant. Thank you!
Cynthia H | Overall ExperienceI feel safe and secure about my unit, and I'm currently making a pile of things I'm now willing to add into my unit.
Kate L | First ImpressionsWe have a unit but have not moved in but the staff was excellent
stephen w | First ImpressionsVending machine
jordan y | Overall ExperienceAwesome facility with great staff. I highly recommend.
Tyler H | Overall ExperienceOne minor complaint. I tried to call, and when I couldn't get through I stopped on my way home from work total to the staff of the local storage facility. There was only one person working and it took a VERY long time for my turn to ask questions. The answer was basically "I can't do anything for you. Keep refreshing the web page." So basically the facility was understaffed, making it take an excessive amount of time even to get answers to a relatively simple question. If you had adequate staffing, I would give you 5 stars.
Matte B | First ImpressionsYard was never locked .... Only one person on the weekends took 45 minutes to close out my account. Only reason I use you guys is there's nobody else.
Trevor B | Overall ExperiencePoor customer service!
Tabatha S | First ImpressionsEverything was great. I was moved out on 5/17. I was having wifi issues so couldn't take the requested pictures, so I went back on 5/26 to try again and it worked.
Melissa F | Overall ExperienceOutstanding facility and staff. Best, ever!
JAMES D | Overall ExperienceThe trailer from FL to VT was excellent. The storage facility exceeded my expectation. Thanks to all at U Haul!!
Ted M | Overall ExperienceCodes for check in check out were a little unclear
Donald C | Online Move InClean, security great, convenient. Like all places, sometimes short staffed, but friendly and accommodating. Thank you
Judy M | Overall ExperienceThe facility is great, exactly what I was hoping for and the communication clear and purposeful once we got acknowledged after waiting in an empty room for a bit. My one complaint is that not only was bathroom was out of toilet paper, the trash inside of the bathroom was overflowing so much that it was taller than the sink and spreading out onto the floor and there was what looked like blood smeared around the sink. Because it was beyond the state of average use we when we arrived we mentioned it to one of the agents that the bathroom was out of toilet paper. We were there several hours unloading from a cross country move and saw the agents leaving for the day having not addressed the restroom at all and it got progressively worse as our day went on. In need of some serious attention, please.
Frank G | First ImpressionsI had a couple of interactions with staff that tainted my overall impression of the entire experience but that is all it takes.
Kevin C | Overall ExperienceWas very nice !!!
Louis W | Overall ExperienceVery happy with trailer and unit. Thanks
Ted M | First ImpressionsReserved 1st floor 10 x 15 unit. Was given 2nd floor which isn't a huge deal but was given 2 units. A small one and 10 x 10. Not what I thought I reserved. Older gentleman at desk that checked me in wasn't very helpful nor friendly.
Andrew N | First ImpressionsWe were astonished by this facility. Self storage Rockstars man!
Derek C | First ImpressionsOutstanding facility!
JAMES D | Online Move InClean and secure storage. Convenient access.
Rey M | Overall ExperienceEverything worked as planned. My only concern is that you can book a reservation, but that doesn’t mean the trailer will be there, or that the storage space will be there when you need it. I reserved a 5 x 5 storage space, and then the day before leaving, I was told it wasn’t available. Fortunately, I needed a 5 x 10 otherwise it would’ve been very inconvenient.
David H | First ImpressionsExceptional service.
Mark M | Overall ExperienceSecurity process for front door needs to be explained more. When to code in, do you need to code out, etc.
Michael W | Online Move InStorage building was very clean and well lit, even the convenient bathroom was clean. Climate control is a bonus! Rolling carts, recycling home goods area nice. Unloading area handy and undercover if needed. Well done overall.
Helen R | Overall ExperienceThank you for the excellent service. Harley was particularly marvelous and everyone was great.
Nancy H | First ImpressionsThe desk staff are not accommodating. Show lack of effort, professionalism.
Jean L | Overall ExperienceSuper helpful Burlington staff! Offered us a discount since the size we reserved online was not available. Very clear directions and an easy transfer of things to store.
Steven S | First ImpressionsI wish the building allows 24/7 access.
Dennis V | First ImpressionsThe Williston VT UHaul site was great both times I needed them. I also decided to use one of their climate control 10X10 storage units. Very clean, easy to access and the General Manager and his work team were great! Thank you!
Natalie A | First ImpressionsI chose U-Haul because of brand recognition
Jason K | First ImpressionsLove the new facility. So modern. Workers are very helpful. They could use extra person to help them as they were extremely busy.
joshua m | First ImpressionsExcellent staff. Facilities were exceptional
Richard M | Overall ExperienceMarco was so helpful! I sang recommend this place highly enough.
Thomas O | First ImpressionsThe guy who signed me up there didn’t notice my storage unit reservation at first that I made via phone two days prior. Then I told him how to capitalize my info. when he typed it in. Nobody knew how to link my account there with my online account that I made a day or two prior, either.
Danielle B | First ImpressionsSUPER easy process!!!!!!
Mark M | Online Move InMy son had a gap before his new apartment was ready , so.being able to store his stuff between moves worked perfectly.
Brian G | Overall ExperienceAccessible, moving equipment available, clean, safe, and better pricing than other competitors.
Dennis V | First ImpressionsOne concern. I was only able to clear out my unit the day after my payment was made. I don't understand why you were unable to refund or prorate a refund of a largely unused rental fee....
Tom K | Overall ExperienceThank you, Paris and Pam!! You are the best! We loved meeting you and have already recommended your facility to anyone who asks if we know of a storage place. It’s very convenient to get to also! Thanks, Debby and Brown Adsit
Debby a | Overall ExperienceOnly reason I said unit wasn't ready was because door wasn't numbered correctly and hadn't been swept out. Staff was very helpful and pleasant and corrected this immediately.
Lois B | Online Move InThis U-haul facility is clean, secure, and easy to access, except please be aware you will likely be overcharged or pay excessive amounts for your units. I couldn't move due to Covid and had to pay $399 for less than 2 weeks in the facility. Your stuff will be safe, secure, and dry, except you will likely overpay for storage.
Alex G | Overall ExperienceOur move in was so easy and it’s been great to be able to access our unit at times convenient for us. The facility is clean and so easily accessible.
Teresa D | First ImpressionsI was going to rent a another storage site, but change when I went to rent the UHaul and realized you had your own storage sites.
Brian G | First ImpressionsThey were closed most of the time I stopped by. Apparently they close @ 4:30pm
Ed T | Overall ExperiencePam and Paris greeted us with smiles, answered our questions, showed the unit location in your new, clean and huge building! We like the convenience of being able to access anytime in a safe, well lighted and secure building. Highly recommend to everyone looking for a storage unit and climate control was a positive feature for us. Thank you, Pam and Paris!
Debby a | First ImpressionsExcellent service at the store too.
Margaret G | Online Move InNo comment
SAIDI K | First ImpressionsI especially appreciate the good customer service of Greg from day 1 opening. He was on top of everything. Very good staff, too.
michael k | Overall ExperienceMarco was very helpful and professional
Frank B | First ImpressionsI cancelled my reservation almost right away, I never used the unit in any way and I was told I’d get a full refund but it was never issued. I even went back a second time and asked about it and they said, oh yes, it was being issued but the person who was handling it wasn’t in that day.
Linda R | Overall ExperienceGreat customer service~! My rep was super understanding that my family lives all around the country and that put me at ease using your facilities. Faculties were clean and put my elderly father at ease with the climate contort. Thank you~
Morgan K | First ImpressionsStaff friendly and try to help but are limited in either training or authority given. I made a credit card payment in person and it was never processed and my 93 year old mother got a delinquency call. I heard, "we need a manager for that" on several occasions. I could not even buy a $3.95 item with cash as the manager was unreachable. Great facility, great staff trying to help. Give them the authority and advance training.
David W | Overall ExperienceThis is my second unit at this location. Unit 1187 unfortunately didn’t have a tag on it, nor did it have a lock. It had sticky, oil-like liquid all over the floor, a coffee cup in the corner and dirt…that I had to clean out before moving things in. Other than that it’s an easy, Smooth rental experience.
IRNELA S | Online Move InMarco was very knowledgeable and hospitable. Thanks!
LINDA V | First ImpressionsMarco, Brian and Paris were so kind and helpful! Great customer service! Congratulations on the great hires
Kelly S | First ImpressionsExcelent Service
Tanya T | First ImpressionsMarco, Brian and Paris were each so kind and helpful in there own way. Great customer service from them all! Thank you!
Kelly S | Overall ExperienceOn site help from the staff at Williston VT was great. The Williston gets a 5 star for its efforts and help. I would recommend a bit more attention to detail as my name was botched once and that caused some issues with my reservations. The only reason I gave a 4 star (for OVERALL UHaul storage experience) was the online process (verification, check in) wasn't at all smooth and required me to call UHaul several times. I was always routed to the UHaul call center and found the interactions with the call center inconsistent - once I was dropped and another time was given the wrong rental unit.
David S | Online Move InGreat facility, clean, secure, and very easy to access. Staff was knowledgeable and helpful.
John H | Overall ExperienceMoving in to the storage unit was super easy, competitively priced, with great access. The luggage trolley’s were a big help and there were plenty available. I would definitely use Uhaul again for my storage needs and highly recommend to anyone needing to store items in a clean, easy to use and access climate control Ed storage space.
Clay F | Online Move InWe were moving from out of state and need 3 units for 3 months. The staff was extremely helpful and knowledgeable in planning the move. I could not have asked for a better experience
John M | Overall ExperienceI was told there would be a lock in my unit there was not so I had to go out and purchase one at an additional cost I think they should be refunded to me by taking the cost off of the next months rent
Stephen C | Online Move InSo far so good.
David T | Online Move InMarco was incredibly helpful showing me how to use the security pin pad and helping me locate my unit. I am entirely grateful!
Patience J | First ImpressionsI would definitely use U-haul every time I need storage
James D | Overall ExperienceI didn’t realize when reserving that my unit would not be accessible 24/7. For someone who works 2nd shift, it is super inconvenient for me not to be able to access my unit after 10pm. I will likely have to chance facilities. As happy as I am with the unit, especially having climate control for such a reasonable price, If I can’t access it during the times that I need, it doesn’t do me any good to have it.
Jennifer M | Online Move InMario was super helpful and awesome to work with!
Renee J | First ImpressionsEasy to check-in, loved that I could drop off the U-Haul right at the storage facility.
Allie M | First ImpressionsEverything surpassed my expectations the loading of my storage unit was made a breeze with all the available carts
James D | First ImpressionsWould use again !
Karen M | Overall ExperienceI’m making a move from NJ to VT and rented a unit last Thursday. I moved items yesterday and arrived at the unit to find my access card didn’t work. I called customer service , who left a message for the manager. I also left a voicemail at the number on the access card reader. I also called the security company. I had to find a safe place for my belongings on a Sunday night, which is not easy. I still have not heard back. I called customer service again, which couldn’t reach the manager either and routed me back to the 1-800 #. Please call me back! I’ve paid for the unit and I’m not getting access or any customer service. Michael Tongring, 908-285-3445
Mike T | First ImpressionsGreg and his team are amazing, I am not exaggeratingÑ: above and beyond.
Carlos A | First ImpressionsA little pricey but very nice facilities
Robert G | Overall ExperienceGM was beyond awesome and incredibly accommodating on helping us with some oddities - including some things that were odd sizes, letting us return trailers conveniently instead of driving to another location, etc. and Marco who was on his way out of the building after his shift ended and noticed we were having problems with our hitch, so he stopped to help us and was so awesome! This place is well run with good peeps.
Audrey H | First ImpressionsWell done. Thanks
Richard P | Overall ExperienceMarco was super helpful and took the time to walk me through the facility. Very nice staff and facility.
MICHAEL S | First ImpressionsNice facility. Great space for a terrible driver like me to maneuver.
Peter F | Online Move InEveryone was very friendly and helpful. The facility is immaculate.
Susie A | First ImpressionsMe Thompson and staff “Marco” were just GREAT!!!
Fred S | First ImpressionsThe facility was great and the staff were helpful, but there was only one staff member out of the three who was able to help—the general manager—as the second person I found (I walked all around the building trying to find someone to help me; three other people were also looking for help; and a line of cars went out the door) was a maintenance person and the third person was in training using the forklift. I saw one person drive away because he had been waiting for so long and no one was helping him. Once I got help, they were wonderful, but there needs to be a better system in place and communication about employees’ whereabouts to customers; otherwise, U-Haul will keep losing business like the person I spoke to who was also waiting for 20+ minutes.
Emily O | First ImpressionsStaff person Marco Marroccia was awesome. Our reserved 9' van was not available so he quickly moved us up to a 10' box truck. We drove only 5 miles to load the truck up but then found out the new location for the family of 5 was not ready so drove back to Uhaul with a loaded truck. He told us with a truck rental the first month of storage was free and the new facilities 2nd floor was now open. We had been told before storage units were all taken. We quickly unloaded the truck into storage and our day was done. Thank you Uhaul and Marco!
David W | First ImpressionsEvery thing was great, except when I went to purchase a padleock I was unable to find anybody so we had to go to wall mart and come back to lock our unit.
Louis W | First ImpressionsSuper staff. Friendly and knowledgeable. Couldn’t be more satisfied with my experience
Richard M | First ImpressionsUHAUL staff are wonderful, calm, supportive friendly and sincere. The staff really listen to their customers and are very knowledgeable. The new building is impressive in layout and the Interior spaces are designed well too. The freight elevator works well and it can hold several large pieces of furniture. The moving tools like the push cart trolleys made moving in a smoother process.
elise d | First ImpressionsI felt the people there were interested and responsive to my concerns and questions. Much appreciated!
Tom K | First ImpressionsGreat service from staff, super staff member Marco M really helped with everything I needed, would go back! Recommend.
JAMES B | First ImpressionsAwesome staff and excellent experience
Tyler H | First Impressionsthank you… i called over 10 storage places in VT n none had any available….
sumr b | First ImpressionsThe entire staff were amazing to work with: friendly, attentive, courteous, professional; especially Marco (associate) and Greg (GM). The facility was very clean, and everything was well kept and worked efficiently. The nicest UHaul facility I have ever been to and the most pleasant staff I have ever worked with.
Matthew L | First ImpressionsIt was not easy to remove the little green plastic to initially open the unit. Otherwise everything went smoothly!
Naomi B | Online Move InThe indoor and temperature regulated space provides experience for our storage needs.
Douglas D | Online Move InFriendly staff
Jeff S | Overall ExperienceVery clean and efficient system
Robert G | First ImpressionsReserving a storage space @ this location was a nightmare. When I called them, the calls were always redirected to a national call center. The national call center said there were no space available in the entire state of VT. I called several times trying to talk to someone @ the Williston location to see if any units might be coming available but was never able talk to someone there. The calls were always redirected to the national call center. I called the national call center again & requested the Williston location call me. I never received a call back. After trying, for several days, to reach someone @ the Williston location, I decided to call a different U-Haul location in Williston and to my surprise someone picked up. She informed me a new facility had just opened up in Williston, but I needed to talk to that facility to reserve a storage unit. She gave me their phone number and as usual I could not get through to them. I was finally able to reserve a unit by connecting with someone @ the national call center. I received an email confirming I had a unit reserved. A few days later, I got an email, from U-Haul, indicating I cancelled my reservation, which I did not! I tried, again, to reach the Williston location to let them know I planned on keeping my reservation but, as always, I couldn't reach anyone there. I was redirected to the national call center. They couldn't see that I had even reserved a unit, let alone they cancelled it. Fortunately, I was able to reserve another unit. I tried to reach Williston on my trip to VT from NC because I noticed the day I was to return the U-Haul truck was a day off. Couldn't reach them. The calls were directed to the national call center several times. I was able to get the return date corrected. I asked them when Williston location closed, they said 7 pm. We got the truck unloaded @ the Williston location around 6:30 pm. When I went to give them the truck key, the office was locked. I was told they closed @ 4 pm even though the hours posted said they close @ 7 pm. There were many other problems with renting the U-Haul truck as well. Not a good experience all around. I don't know why anyone would use U-Haul?
Ed T | First ImpressionsNo staff at counter for 15 minutes. When I asked the Uhaul employee outside for help he rudely told me to wait and made no effort to radio anyone. Facilities were extremely well maintained and nice.
David G | First ImpressionsOf course this is a new building. Staff very pleasant and admittedly I needed some extra help as I have never rented storage before.
Teresa C | First ImpressionsFive ⭐️
Thelma C | Overall ExperienceThe manager is very nice and accommodating. He switched my unit to one a little closer to the door. However I am having issues with the door closing. ***Also a big problem was that there are or were PODS placed right in front of the entrance sliding door and also they were taking up value parking spaces right in front. I except to be able to park near the door and not have pods placed there. There are only a handful of parking spots and to have pods there was not acceptable especially for what you charge for storage.
Amanda P | Online Move InOwner was very helpful, friendly, and prepared. Definitely impressed.
Yana T | Online Move InGreg, the Owner/Manager is very responsive. The facility couldn’t be cleaner. It’s well lit and access is easy.
Rebecca J | First ImpressionsYour staff were exceptional.
Kevin F | First ImpressionsI had a really hard time trying to open the door to my unit and had to ask another customer for help. The door slide could use some DW40. Otherwise, all was good. The young gentleman who helped us out had his hands full while I and five other customers were waiting for service, as he was the only staff on site. He was extremely courteous, apologetic for our wait time, and super helpful. You've got a good one there!
Marcy K | Online Move InThe storage space is too small for the monthly price
Shawana C | First ImpressionsOther than they are under staffed, it went well.
Eugene T | Online Move InGreg was very helpful and friendly! Great customer service skills! Thank you for all your help
Carla K | First ImpressionsVery nice
linda s | Online Move In