Customer Reviews for U-Haul Moving & Storage of Wilkes-Barre

3,925 reviews

231 Mundy St   Wilkes-Barre, PA 18702
(Exit 168 @ I-81, Next to Ken Pollock Nissan across from JCPenneys (Wyoming Valley Mall)

(570) 826-1251

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(570) 826-1251

231 Mundy St
Wilkes-Barre, PA 18702
(Exit 168 @ I-81, Next to Ken Pollock Nissan across from JCPenneys (Wyoming Valley Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wagner Baez 
Rating:
5.0

Very easy and convenient. Everyone I spoke with was friendly and professional.

Kim Lassman 
Rating:
5.0

People were very helpful and process was easy and efficient.

Evelyn Orlov 
Rating:
5.0

Customer did not leave a comment.

Robert Wade 
Rating:
4.0

Que el cliente tenga acceso a más detalle como millaje recogido en tiempo real Tener personal de habla hispana

Juan Duarte 
Rating:
5.0

Customer did not leave a comment.

Mary Wargula 
Rating:
5.0

Customer did not leave a comment.

Betty Endress 
Rating:
5.0

Customer did not leave a comment.

George Platko 
Rating:
5.0

Pickup and drop off was flawless. I'll be back!

Edward Griffiths 
Rating:
5.0

Uhaul app sucks

Greg Cole 
Rating:
5.0

Gentleman was very nice and knowledgeable. Great experience

lori liparula 
Rating:
5.0

Excellent customer service!

Maria VanBilliard  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Keyonna Cuttino 
Rating:
5.0

good service skills and was very kind to newcomers

Lancelot Laguna 
Rating:
5.0

Customer did not leave a comment.

Erik Rosales Romero 
Rating:
5.0

Customer did not leave a comment.

Gary Boyer 
Rating:
5.0

The staff in the Wilkes-barre store are awesome, knowledgeable and helpful. They go above and beyond to be helpful

Henry malet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris Encarnacion 
Rating:
5.0

Maybe come up with a plan for short in town rentals that includes the gas so we have one less thing to worry about. Or have your staff fill up the trucks all the way so the only thing we have to do is fill up the truck without calculating how much gas to fill in.

ALEX ABBA 
Rating:
5.0

Customer did not leave a comment.

Cynthia Naughton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Scheers 
Rating:
5.0

only needed the van for a short time, all went fast and easy

Mike Mahaney 
Rating:
5.0

Customer did not leave a comment.

Lynn Thompson 
Rating:
4.0

Customer did not leave a comment.

DENISSEMAR VELEZ LOPEZ  |  Overall Experience 
Rating:
5.0

The two girls I dealt with at the counter. We’re very helpful and polite. Both answered all my questions and made it very easy for me. If I need any future equipment, it will definitely be at that location. Thank you Jack Danko

jack danko 
Rating:
5.0

Customer did not leave a comment.

KEILA GOMEZ RIVERA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

holly flores  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

doug haasis 
Rating:
5.0

Customer did not leave a comment.

Carlos Perez Velez 
Rating:
5.0

Nothing. Everything was great and the staff was very friendly and helpful. Thank you

Malika Shomo 
Rating:
5.0

Customer did not leave a comment.

Andrizon Castillo 
Rating:
5.0

None, all was good for my experience. Thanks!!

John Hyduk 
Rating:
5.0

Keep up the great work!

Joshua Shervinski 
Rating:
5.0

everyone always helpful and pleasant. im normally in a hurry and everyone always gets me in and out quickly and effectively. this is my favorite location.

Thomas Zak 
Rating:
5.0

Ashley at the pick up location was the very best and gave me a nice welcome and made the whole process smooth

CARL ADLER 
Rating:
4.0

Trouble with light harness on trailer counter girl did great job cutting and splicing. Perhaps lights chk’d on return to avoid delays

Dennis Panusky 
Rating:
5.0

Corey Davis was an excellent service. Beyond of expected

Antonio Delacruz 
Rating:
5.0

Customer did not leave a comment.

john mix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Kaminski 
Rating:
3.0

Driver’s side truck door did not close. I could stick an entire finger through the gap it left. Door was clearly damaged upon pickup and photos were taken while still in the lot. Additionally, mom’s attic leaked and destroyed an entire box of law books and notes. After returning, staff overcharged me by 30+ miles, saying i owed an additional $60, which I disputed. Uhaul has since charged me multiple times a total of almost $160 for these charges.

Sunshine Overturf 
Rating:
5.0

Good staff

Idnarel Santana 
Rating:
1.0

I was over charged by over $500. I was told I left the vehicle on E when I did not. I only went 15 to 20minutes one way and back. I was told I went 241 miles. I dropped the truck off and out the keys in the box. I called 2 times to get the error fixed before I came in but I was then belittled over the phone and giving no proper help. No one thought to contact the location and figure out what happened. I cancel my credit cards because the mistake on your behalf. I went in the store and was still made a fool of. Then I get a call a hour or so later saying “we are so sorry, someone came behind u 2 hours later and stole the truck. You were telling the truth we are so sorry. “. Like I went thru hell today because of you. This was the worst experience of my life ever and you guys messed up my account by charging me over $50” dollars extra thank you for screwing up my bills

Darnell Ward 
Rating:
4.0

Customer did not leave a comment.

Christine M 
Rating:
5.0

Customer did not leave a comment.

Frank Krasnavage 
Rating:
1.0

I successfully placed an order for a 24/7 location due to needing a longer timeframe than a 24 hr window. The day after I secured the location I get a call daying they don't have the truck I ordered and they were putting me with this location. Pick up time was 4pm, however, we stopped by at 3pm, filled out the paperwork and told them we would be back in an hr. The next we brought the truck back at 5pm, which is what I had it scheduled for at the previous place. We also brought it back with a 1/4 of a tank MORE than what they gave us. We get there and they tell us that they are charging us for another whole day... I was blown away. No one ever said having it at this new place would change my needs... but she made sure to tell me that if I brought the truck back with less gas then what they fave us, we would be charge $4.95 a gallon... yet, we don't get reimbursed for the extra gas we left you.. my husband even said to the clerk, "so are you going to give me the money for extra gas in the truck?".. she stumbled a bit with her response and said "oh...noooo.. we dont do that".. and my hisband responded with 'but you'll charge us for a whole entire day just because you have us down as being late"... there was ZERO communication in regards to times for the truck. The clerk didn't give us a timeframe.. nothing.. we were in the shop for less than 4 minutes from begining to end... enough time for her to give the key, confirm my credit card and tell us about the $5 a gallon if we return it with less.. I use your mobile services often... I never have any issues. But now i will NEVER use your services again. To be charged an addition $80+ for what i undestand to be an hr late in their eyes, is insane! That was DOUBLE my bill!!! For 1 hr!!! The weather was awful. With the snow. And rain.. no text..no calls... I will be sharing this experience online, as well with the BBB. Absolutely horrible. We own many properties locally and we have used your company for years to move clients and such. Never again!

john davis 
Rating:
5.0

Customer did not leave a comment.

Timothy Stewart 
Rating:
5.0

Customer did not leave a comment.

THEODORE GROZIO 
Rating:
2.0

Have even young equipment checked out for poor alignment We experienced great trauma for the equipment we had to use Cousin shoulder still hurting her

Justina Hunter 
Rating:
5.0

Customer did not leave a comment.

Anthony Domiano 
Rating:
3.0

Customer did not leave a comment.

Donna Overton 
Rating:
2.0

I was overcharged $446.56

John Shulskie 
Rating:
5.0

Replace wiper blades.

Eric Reidinger 
Rating:
5.0

Customer did not leave a comment.

Bryan Belles  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Beverly Saylor 
Rating:
1.0

Horrible and rude service from top to bottom, and we are a well known and respected business, so I can only imagine how they treat regular people at the Wilkes barre, Pa store on Mundy St. Plus they are trying to rob us it feels after in essence a fraudulent contract with nothing but errors and overcharges.

STEPHEN FLANNERY 
Rating:
5.0

Customer did not leave a comment.

Charles Becker 
Rating:
5.0

The girl at the counter that helped me was exceptional, I didn't get her name, but she is a perfect example of outstanding customer service.

Michael Nagy 
Rating:
5.0

Customer did not leave a comment.

Charisma Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Bell 
Rating:
4.0

Customer did not leave a comment.

Emily Scott 
Rating:
4.0

Customer did not leave a comment.

Robert Phillips 
Rating:
5.0

Customer did not leave a comment.

Julay Dides 
Rating:
5.0

Efficient and everything worked as advertised from beginning to end of process. Extremely pleased!

JOSEPH SUAIDAN 
Rating:
5.0

Customer did not leave a comment.

Jill Florey  |  Overall Experience 
Rating:
5.0

The U-Hail staff at the Mundy Street location are amazing. They have consistently provided excellent customer service and always made me feel welcome. This team makes this business shine. I highly recommend this U-Haul location to anyone who is looking for a moving and storage company.

Patrick Tutella  |  Overall Experience 
Rating:
5.0

The staff always takes care of my needs and easily make adjustment to fit my needs and schedule without issue... thankyou again GREAT CUSTOMER SERVICE!!!

Sharnee brewer 
Rating:
5.0

You guys should allow all locations to do one way trips with the vans since I had to drive more than necessary to find a place where I could pick a truck I could drive and drop it in a different location

Chanel Mendez 
Rating:
5.0

The manager was super quick at resolving the issues.

Shota Lekashvili 
Rating:
3.0

Customer did not leave a comment.

Ron Kipps 
Rating:
5.0

Customer did not leave a comment.

Kristopher Metcalf 
Rating:
5.0

Customer did not leave a comment.

Tracy robles  |  First Impressions 
Rating:
3.0

Arrived at 5pm to drop off a rental trailer to find the location closed despite 7am-7pm hours of operation. Several other pieces of equipment where randomly dumped in the drop off area, had to unhook the trailer myself in the dark while some creepy stranger sat in an old sedan watching me from the shadows... The self return app worked fine despite poor cell reception at that location.

CHRISTOPHE DELARCHE 
Rating:
5.0

Customer did not leave a comment.

Pedro Loveras 
Rating:
5.0

Everything was fine. Prompt, professional and courteous service.

Donald Williams 
Rating:
5.0

Keep up the good work!

Don Williams 
Rating:
3.0

Not sure if computer error or communication breakdown. Stopped early 8am at Kingston pa location for trailer. Informed none available but Wilkes-Barre pa location would have one available at 3pm. Called Wilkes-Barre location at 11am, they stared one was available since 8am. Not sure why the 2 stores were not on the same page

Glenn Horst 
Rating:
5.0

Customer did not leave a comment.

Scott Peterson 
Rating:
5.0

Customer did not leave a comment.

Sharon Luell-Laputka 
Rating:
5.0

The job was done completed in no time at all,I was very happy , they even explained and showed me what all they had to do. They did a great job.

Loran napkora 
Rating:
5.0

Customer did not leave a comment.

ALAN WOLFE 
Rating:
5.0

Customer did not leave a comment.

Joseph Steber 
Rating:
5.0

Customer did not leave a comment.

TIM TALBOT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Maloney 
Rating:
4.0

Customer did not leave a comment.

William Ortiz 
Rating:
5.0

Customer did not leave a comment.

Robert Minnick 
Rating:
4.0

Probably nothing Uhaul can control but my rental truck had an overwhelming cigarette smoke smell.

Joseph Bednarski 
Rating:
5.0

Customer did not leave a comment.

Jerry Dulney 
Rating:
5.0

Thank goodness for the kind, courteous, professional staff at this location. They saved my trip after your call center sent me to a dealer 30 minutes away that didn't have what I needed. The nice lady even hooked everything up for me. You have a valuable employee in her.

Barry Rittenhouse 
Rating:
4.0

Person that took care of us on Dec.3 at 9:00 am was helpful, friendly and he had a great smile. That makes a difference to the experience.

Charmaine Piavis 
Rating:
3.0

Clean your equipment. It was gross

WILLIAM COOK 
Rating:
5.0

Fast helpful service.

Joseph Survilla 
Rating:
5.0

Customer did not leave a comment.

Yvonne Sharif 
Rating:
5.0

Very helpful young lady who went above and beyond to help with hooking up the trailer.

Philip weilbacher 
Rating:
4.0

N/A

Rick Arnold 
Rating:
5.0

Customer did not leave a comment.

Roberto Perez 
Rating:
5.0

Good

roanmy Martinez 
Rating:
5.0

Customer did not leave a comment.

jennifer Castellino 
Rating:
5.0

Customer did not leave a comment.

Cindy Slocum 
Rating:
5.0

Customer did not leave a comment.

Alexander Huertero 
Rating:
5.0

Hire more people like my boy Tyrese. He was very thorough, customer service oriented and knowledgeable. A real asset to your team!

RYAN PERSTEN 
Rating:
5.0

Customer did not leave a comment.

Michael Sabulski 
Rating:
5.0

Great customer service great listeners helpful caring helped meet my needs highly recommended very appreciated will share with friends and colleagues

ERIC HUBENET 
Rating:
5.0

Customer did not leave a comment.

George Homa 
Rating:
4.0

Customer did not leave a comment.

Denise Alvarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie Walls 
Rating:
5.0

The associate who served me was a complete pleasure. People like her are a rare find.

Loren Filippini 
Rating:
5.0

Customer did not leave a comment.

Tracy robles  |  First Impressions 
Rating:
5.0

Very friendly staff Easy to return the trailer. Would recommend! Thanks

Lorraine Hadsall 
Rating:
5.0

Your truck rides like a piece of crap

Molly PRYWARA 
Rating:
5.0

Customer did not leave a comment.

Victor Ascue 
Rating:
3.0

Customer did not leave a comment.

Brandon Jimmerson 
Rating:
5.0

Customer did not leave a comment.

JOSEPHANTHONY SR POSILLICO 
Rating:
5.0

Customer did not leave a comment.

JOSEPHANTHONY SR POSILLICO 
Rating:
1.0

There was a very irate worker there that was raising his voice and yelling at another person. He is was very unprofessional and needs to be retrained in sales service. I or my company Will NOT be using this location again.

seth hoch 
Rating:
5.0

Customer did not leave a comment.

Timothy Klinges 
Rating:
5.0

Great

Emily Jankowski  |  First Impressions 
Rating:
1.0

I had my unit broken into and was never even contacted. I lost out on a few thousand dollars of parts for my car

Anthony Paglia  |  Overall Experience 
Rating:
4.0

Only issue was that local U-haul office did not answer the phone due to end of month and short staffed. Unable to confirm storage space reservation through local store. But it turned out to not be an issue as counter confirmation was easy for truck and storage space.

Tamara Hopersberger  |  First Impressions 
Rating:
5.0

Very helpful,staff was great 👍

Jacqueline Ash  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly Sprau  |  Online Move In 
Rating:
4.0

The storage unit is great! However the truck was not what I paid for. One corner leaked and it was horrible for driving.

Christy Wickiser  |  Online Move In 
Rating:
5.0

Been there 6-7 yrs. Will you miss Me? Always clean and perfect climate.......

karen novick  |  Overall Experience 
Rating:
5.0

Na

Bryan Smith  |  First Impressions 
Rating:
5.0

Just needs a elevator the steps hurt me going up and down with my kidney disease, Plus my lungs hurt due to my asthma.

Melissa Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Shovlin  |  Online Move In 
Rating:
5.0

Please provide a storage facility near Sharon, CT. We still need your services but the closest storage is about 1 or 2 hours away. 🥺 The storage we used in Wilkes Barre, PA was an awesome experience.

Ivon Rosado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rohit Singh  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Antonio Figueroa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Rivera  |  Overall Experience 
Rating:
5.0

Customer Service is outstanding. I don’t know the gentleman’s name, but EVERYTIME I came in he was very pleasant….Thank You

Carla Flippen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania Gomez Honoret  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRAN WILLIAMS  |  Overall Experience 
Rating:
5.0

Id like to thank the staff at the Wilkes-Barre office for their protection and serenity I got knowing that this office was there to handle any issues especially when the weather was bad ( my lot was open to the elements) they reached out and when I needed help with my property they lending a hand and a heart! Thank you for being human!!

todd kane  |  Overall Experience 
Rating:
5.0

It was a storage space. No issues.

Callie Rimpfel  |  Overall Experience 
Rating:
2.0

The storage facilities were extremely small for over $125. I ended up getting 2.

Yolanda Jung  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alejandra Pinto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine hernandez  |  First Impressions 
Rating:
5.0

The people were great. A+

robert okrashski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Punko  |  Overall Experience 
Rating:
5.0

All’s Well that Ends Well. Management and staff very professional.

Paul Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawanda Chase  |  Overall Experience 
Rating:
5.0

Staff was very nice.

KIM FERNANDEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rea Liuzza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katiria Riveria  |  First Impressions 
Rating:
2.0

Access was incredibly difficult from the outside and no one would answer the intercom or take a phone call while trying to gain access. A few of my antique pieces sustained moisture damage while in storage. The staff were just incredibly rude and uncaring. The lights would go out constantly when I was trying to consolidate items in the storage unit and I'd have to step out in the hall again for the lights to come vack on. I would NOT recommend this facility to anyone. It was not a good experience and I am relieved to be done with UHAUL of Wilkes-Barre!!

KATIE MULDERIG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Cheek  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert Pole jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

traci FREEMAN  |  Overall Experience 
Rating:
3.0

Right next to my project and that couldn’t have been more convenient.

Keith Woodward  |  Overall Experience 
Rating:
5.0

Staff was very helpful knowledgeable and caring Ty so much to the staff

Ron Schneider  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tia Johnson  |  First Impressions 
Rating:
5.0

While it was well lit, the lights were movement sensitive and there were times that my height wasn't enough to register- and i'd walk half the length of the hall before they were activated. if i was inside the unit itself i'd have to use a flashlight to find anything inside because there was no lighting in the bigger units. as well as all the lights would go out on me if i didn't pop out every so often to show movement. i'd also recommend a way to get heavier object up there stairs with a small lift on one end or another- more for convenience of those who can't get help. also the units on the end that swing open and block the stairs is difficult to work with as well, maybe swap the hinges so stairwells don't get blocked by doors. only other problem was for larger objects maneuvering them around some angles were kind of difficult but not completely impossible.

Ashley Mecca  |  Overall Experience 
Rating:
5.0

Easy to get in and out. Front desk employees are very helpful. Paid $100 month.

amy Metric  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Rivera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvette Alexander  |  First Impressions 
Rating:
5.0

It was great and my mom can from jersey city to help me and she was amazed how everything was well connected with the storage and everything in one spot I’ll definitely recommend you guys thank you so much with all the help.

danisha wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Sikora  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Stibick  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle Kerrick  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Herman Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daria Ewanik  |  Overall Experience 
Rating:
1.0

I was not able to gain access to my unit because the card was not working nor the pin would work I was there for over an hour with the staff trying there best to solve the issue but nothing worked. U-Haul need to upgrade there system because this is a very old problem since I started 3 yrs ago and still the system always has a problem giving access

Leonor Diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco Rivera  |  First Impressions 
Rating:
4.0

I found several sharp objects like screws, metal, etc which could puncture a tire driving in front of the storage unit. I picked them up and threw them away. Other than that,all seemed well.

Eric Cornell  |  Overall Experience 
Rating:
1.0

When I was in the hallway the first time to move in my legs were covered in fleas from another storage unit. The best things about my experience was that I experienced the infestation prior to moving my belongings into the facility, at this time the prevenative measures worked from bringing the bugs into my home, and that a refund was provided.

micah carpenter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rich rodriguez  |  First Impressions 
Rating:
4.0

Nice ppl

wayne yearwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA MASLAR  |  First Impressions 
Rating:
4.0

I reserved a outside storage unit and when I arrived they told me the only a indoor unit. I explained that the representative on the phone ensured me that a outside unit was available. Since the one that was offered to me was insufficient for my needs I had to locate a storage facility away from my desired location and rent it.

Gary Savidge  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly

Mary Olson  |  Online Move In 
Rating:
5.0

It is very rare for me to give 5 stars to anyone for anything however as a Business owner I am well aware of the importance of feedback From customers. I have dealt with several of the u-haul locations In the area however my experience with this particular location is that they went above and beyond what I could have Ever expected. I believe the woman I spoke to more than once was the manager, I had a few small issues On my part And questions concerning my property Over the 8 months it was there. each time she politely and professionally answered my questions and solved my issues with 100% satisfaction I can honestly say I have Absolutely nothing negative to say about this location Or the people in charge they're of. These days it seems everything is a hassle and Takes twice as long as it should But I am grateful knowing If I need anything it will be a quick and pleasurable experience With one less thing to worry about. Sincerely Michael Petsko

MICHAEL PETSKO   |  Overall Experience 
Rating:
4.0

Question 1 proper lighting was a outdoor storage

steve danilak  |  Overall Experience 
Rating:
5.0

Vehicle provided was sub-standard.

Walter Williams  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Katherine Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark warke  |  First Impressions 
Rating:
5.0

The two lady’s and the guy where great and definitely love the team work nice and fast but I was the one acting all slow I’m sorry lol I couldn’t even find the button for the water and then the guy help it was right in front of me it was to funny but definitely great business.

danisha wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Evans  |  First Impressions 
Rating:
5.0

Friendly, helpful and very convenient... rented a truck and storage unit in approx. 30-40 minutes, and thats after being shown the example units and upgrading our original order. Truck return after hours was very easy also... took 3 pictures and dropped keys in lockbox.

CHARLES SPENCER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jorge Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve danilak  |  First Impressions 
Rating:
1.0

Bad costumer service

Diana Aguilar  |  First Impressions 
Rating:
2.0

Ashley I believe her name was, she acted a bit stuck up, when I asked questions she tried to talk in circles like I was an idiot thinking she was slick. She had told me her words exactly if I return the truck with a certain amount of gas I will receive a refund of $75. When I had put $30 in the tank and went to get my refund she then lied and said I'll just be receiving a $5 refund. She then proceeded to say if I didn't fill it up I then would be charged $75 which she didn't say when I first went to pay for everything. It also stated in the paperwork I received and the screenshot I took from you that I would only have to pay $30 if I didn't fill up the tank to where you guys wanted. Either way she was deceitful, a but rude and your company and paperwork needs to get in order. As well as your training. I'm five months pregnant and I wasn't in the mood to go back and forth with her at that moment. I instead was going to contact HR regarding this bs. She also charged me for an amount of mileage unknown to me when she had asked me I told her I wasn't sure then looked it up to tell her. She had already put it in without waiting. This whole process was ridiculous and a waste of my money when I could've went to somewhere that wasn't uhaul and gotten more respect, better service, the products I actually wanted for a much MUCH cheaper price! I will be emailing this to an hr email and j do expect an email back.

Najah Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS WEBBER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Zafia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kiesha Smith  |  Overall Experience 
Rating:
3.0

There was a wet spot in our storage unit, no lock was left behind like we were told so we then had to go get our own, and I’m very surprised there is no elevator or something to help move heavy things to the second floor.

Corrine Faulkner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jannette martinez  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Derranique Williams  |  Overall Experience 
Rating:
5.0

Payment issues should have frustrated me but the rep that helped me did everything to get my card to credit card to work and the fact I couldn't find my driver's license....got my spot and the stress is gone!!

todd kane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill Florey  |  First Impressions 
Rating:
2.0

Was told there were no units available so I drove several miles to another location. They went online and reserved a unit from the original location. Had to register twice because I lost the screen when I went to check a phone number. Was given a code but didn't explain how to use 2 different keypads. Eventually was given a swipe card to use. Was not told to ask for one. Eventually it all worked but more difficult than it needed to be.

Daria Ewanik  |  Online Move In 
Rating:
4.0

Overall I would say 4.5 stars, Nothing is perfect so I don't do 5 stars and the businesses that get 4.9 stars from me, Not only do they have to be perfect their prices have to be shockingly low as well. I don't think your prices are extremely high but they certainly aren't extremely low either. All in all it is a very clean and well maintained facility and I feel confident that my belongings are safe in your care.

MICHAEL PETSKO   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Wynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonor Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORA BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Wynn  |  First Impressions 
Rating:
5.0

Facilities were very clean. Access was convient and easy to load into and out of. Love that my unit was temperature controlled and didn’t have to worry about my items being ruined by mold.

katie ambrose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Buchanan  |  Online Move In 
Rating:
2.0

Uhaul is a deceitful company they play games with the customers I rented a truck and storage room but there never was any storage unit available so I am stuck with a truck full of contents from an apartment with no place to store them and no place to park the vehicle also I have to leave the other items in the home and forfeit them because we couldn’t unload the truck at storage and retrieve the rest of the furnishings we are loosing resources they sent me to two different storage places each had no storage unit but they gave me reservations For each of the storage facilities

sabrina keyes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

FAITH DEMARCO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joesph Reiser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin greenberg  |  Overall Experience 
Rating:
5.0

Excellent staff and customer service and a great price.

MARK GREENBERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Pursley  |  Online Move In 
Rating:
5.0

Staff was extremely professional AND friendly. An absolute pleasure!!!!!

Jayne Lisman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL FATH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawanda chase  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Kester  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kayla Kolodzieski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert McFadden  |  Online Move In 
Rating:
2.0

Couldn’t get my couch to fit in the door. Was charged more than I was told I would be.

Stephanie Higbie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Haigler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JILL WOODRING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane Kalbach  |  Overall Experience 
Rating:
5.0

Clean and temperature-controlled facility. The storage unit was perfect for the amount of things I had, and access was easy.

Megan Stancik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Zimmerman  |  Overall Experience 
Rating:
3.0

800 Number hold times are TERRIBL:E Tryng to get hold of someone is way too difficult

JENNIFER WHITE  |  First Impressions 
Rating:
5.0

Everyone is always very friendly and helpful...

felicia bagnato  |  Overall Experience 
Rating:
1.0

The lady that attended me is rude disrespectful ignorant and prejudice.

Sarjo Sowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL FATH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne Rennie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON ALVARADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARDO CARDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia adcok  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD RODRIGUEZ  |  First Impressions 
Rating:
5.0

Hard to get through on the phone and what shows on the website isn’t the same what they have available for storage units

Zina Sponable  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Pawleshyn  |  Overall Experience 
Rating:
5.0

rience with u-haul was fine. One suggestion: while working on cleaning out our unit, the lights went off every ten minutes or so because they work on motion detection. That left us in the dark until someone walked to the end of the aisle to make the light come back on. Perhaps these lights could stay on a bit longer?

pattie endres  |  Overall Experience 
Rating:
3.0

Desk staff could be a little more helpful and friendly. There was no clarity in regards to my move-out. My unit was wet (not soaked) due to rain. The unit size was suffice to keep my stuff for 2 months.

Linda Wilburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA bullock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Zimmerman  |  First Impressions 
Rating:
3.0

I had a problem with the tires pressure on the truck and it scare me yous should have to chela I all this stuff out before renting your truck i did tell the guy at UHaul about it I should get some kind of credit back on my card .

GWEN ARMEL  |  First Impressions 
Rating:
1.0

The storage locker leak water and All of the contents of the locker got wet!!! The insurance that I paid for is worthless, the only thing good about my U-Haul experience was Ashley in the office, she was the only person that gave a dam!!! Thanks Ashley, the rest SUCK!!!

Dennis Kendrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katie ambrose  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda Wilburn  |  First Impressions 
Rating:
2.0

Had my personal belongings in there for like 7 months an didn’t take insurance but was also not informed that the storage unit I rented would leak lots of water so when I decided to move out my belongings I came back to a broken glass table picture frames soaked boxes with my family’s personal belongings an a bed which paid almost 2000 dollars for chewed up by mice an mice crap on an in some of my belongings took pictures an thought about getting a lawyer for damage loss due to not being informed it had mice unit an mice crap plus my family stuff destroyed an my bed will never do business with them or u guys again an yes I’m gonna look into a lawsuit unless u guys reimburse me for all months paid in an pain an suffering for my losses an not informing me of the storage unit condition besides the fact I didn’t take storage unit insurance I know my rights an what u guys did or rented to me was wrong

FRANCISCO HARTMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Mendoza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARISOL GARCIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Pawleshyn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra schartzer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Flores reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niki Lemper  |  First Impressions 
Rating:
5.0

My only complaint is thanks to Covid-19 lockdowns this year, it took a lot longer to sell my home than expected, but throughout the whole process you guys were great and I was able to got back into storage to retrieve the books and crafting supplies that helped keep us sane when we couldn't go anywhere.

john bonner  |  Overall Experience 
Rating:
1.0

I had a reservation for a unit, the staff was very friendly her name was Ashley, however you didn't have a unit for me. All of the units in the building had locks on the first floor but we're not taken out of inventory so I had to scramble and find another location for storage. I never got to move in. I don't know that I would ever use U-haul again. I had a horrible experience getting my truck in South Carolina where you have a remote location that can't pick up GPS running a 24/7 pickup. I then had to drive 49 minutes to the next location to pick up a truck 20 miles outside of my way period then the owner hit the truck off of the gutter coming out to deliver the truck to me. I really think there needs to be more reliability during this time when you're not going to have people at a location on a Friday to hand you keys. I will never use your 24/7, or your online reservation service again. I was extremely disappointed being that I've used U-Haul several times for moving in my past. My entire schedule got messed up because of inconsistency within the U-Haul system. This is a no reflection of Ashley she was very personable and very professional. She even offered to call your Kingston location but by that point I had just about had it and was trying to keep my composure. It was in my best interest to go outside of U-Haul for my storage unit.To say I was disappointed in your company, is an understatement.☹️

Jill Gattuso  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID HOROWITZ  |  First Impressions 
Rating:
5.0

The only negative comment that I have is after the WIlkes-Barre Twp facility was damaged by a tornado, being a former police officer in that town, I know there was damage. Trying to get information on my unit was very difficult. Nobody from uhaul reached out to me. It took several days and multiple phone calls to determine all my contents were in fact safe.

MICHAEL STIEFEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharece hudack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH BROOKS  |  First Impressions 
Rating:
5.0

I did month with the storage and I didn’t have a problem thank you

Icilda Lewis  |  Overall Experience 
Rating:
5.0

Ashley was terrific. I’d hire her away from you if my company was in PA

kevin greenberg  |  First Impressions 
Rating:
5.0

The staff here goes above and beyond! I cannot recommend them enough. Ashley and Christian were incredible, I had my car out at their storage facility for a year I wasynt sure if my car would start after sitting so long so they went out and tried it for me before I got there preventing me from having to go back to get a new battery or jumper cables after finding out on my own. Saving extra Uber costs and time. Thank you guys for everything.

Justin True  |  Overall Experience 
Rating:
3.0

units that are supposed to be “ground level” actually have about a 6 inch lip. ground in front of units has not been paved so it is difficult to roll heavier items into unit. office was no help and did not even have ramps to accommodate.

Ryan Cullen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis Marrero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosa `gonzolaz  |  First Impressions 
Rating:
5.0

The Guy that took care of me was great took the time to explain everything to me.

diana seashock  |  First Impressions 
Rating:
5.0

great service excellent way to see storage sizes

Carol Smith  |  First Impressions 
Rating:
4.0

Staff and facility are the best of my experience, but the automated charge system is one of the worst I experienced for sometime. I did not expect such big company has such bad system.

MOHAMED AHMED  |  Overall Experience 
Rating:
5.0

The female that was working at the desk when I signed the contract was extremely helpful and courteous. She made our moving experience less stressful.

Brenda VanScoy  |  First Impressions 
Rating:
5.0

Brian was very helpful and courteous; storage facility very clean and well organized

William Lenio  |  First Impressions 
Rating:
5.0

Excellent rental and service!

Dina Becker  |  First Impressions 
Rating:
1.0

First the until I had was leaking and ruined my personal belongings. Than upon removal of my stuff I was made to pay a full months rent and my stuff was there 2 weeks

Cassandra Turner  |  Overall Experience 
Rating:
4.0

Convenient location (for Wilkes University). Will be back in May.

Richard Paterson Jones  |  Overall Experience 
Rating:
5.0

Great choice

Hellem Orobio  |  Overall Experience 
Rating:
5.0

My experience was great and the staff very friendly

Serena Wiggins  |  First Impressions 
Rating:
1.0

I will never rent a uhaul again. And I needed one for a cross country trip tomorrow. You guys tell me locations are open where I’m going and they’re closed so I drive 1000 miles for nothing

John Bergel  |  First Impressions 
Rating:
5.0

Very nice and thet were a great help

cassandra brew  |  First Impressions 
Rating:
5.0

The service and the employees have always been very helpful and Understanding. Since my Son has been in the Milutary Over FiveYears and I travel with him. Wilkesbarre Service is Superb Thankyou

harrite locklear  |  Overall Experience 
Rating:
5.0

I would definitely recommend people to rent at this Location.

Alicia Jones  |  First Impressions 
Rating:
5.0

Very pleasant and helpful staff especially Brian.

Eric Fasci  |  Overall Experience 
Rating:
5.0

The man I had was excellent..he went above and beyond

TERI MENDYGRAL  |  First Impressions 
Rating:
4.0

The staff is excellent and friendly.

Jude Buckwalter  |  Overall Experience 
Rating:
4.0

Aside from getting charged for 13 extra days the experience was good. The staff is friendly and helpful. One thing that would be really helpful is more room around the buildings for turning trucks.

Jameson Woodard  |  Overall Experience 
Rating:
5.0

Great service. Always clean. Staff always willing to assist

charles dudash  |  Reservation 
Rating:
5.0

Everyone at Uhaul were very professional and friendly!

marilen ogin  |  Overall Experience 
Rating:
4.0

Nothing

PHILOMENIA WALKER  |  Overall Experience 
Rating:
4.0

Staff very helpful.

usn electric  |  Overall Experience 
Rating:
1.0

I had an unit with U-Haul for almost a year and one day someone else Just called and cancel my unit without any permission, the location didn't call me or anything. bad customer service -5 star

Andres Nunez  |  Overall Experience 
Rating:
5.0

Thank you for the use of your storage unit even through the tornado it was nice to know my belongings were safe

DIANE PUCILLO  |  Overall Experience 
Rating:
5.0

Could not have expected any better experience

ARTHUR ZEPLIN  |  Overall Experience 
Rating:
5.0

Great people!

rhonda ross  |  Overall Experience 
Rating:
4.0

This was my first "storage facility" experience. U-Haul, Mundy St. staff was pleasant to work with, and the facility was very clean, and well maintained! I would definitely recommend them!

amanda naylor  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top