Customer Reviews for U-Haul Moving & Storage of Westland

2,864 reviews

199 S Wayne Rd   Westland, MI 48186
(Corner of Cherry Hill)

(734) 729-3165

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(734) 729-3165

199 S Wayne Rd
Westland, MI 48186
(Corner of Cherry Hill)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Danyalle S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Malika J.  |  Overall Experience 
Rating:
5.0

Pick up and return of 7nit was easy. Staff was friendly and helpful.

Norman B. 
Rating:
5.0

Nothing all the women there are great

Shijuan C. 
Rating:
5.0

Customer did not leave a comment.

Steve A P. 
Rating:
5.0

Customer did not leave a comment.

Trudy S. 
Rating:
5.0

Customer did not leave a comment.

Elgie J. 
Rating:
5.0

Excellent staff very helpful

SHERYL M. 
Rating:
5.0

Customer did not leave a comment.

Laneisha B. 
Rating:
5.0

Leave it as it is! Pick up and drop off personal was exceptional 😊!

LENELL B. 
Rating:
4.0

Better check-in procedures. If you mobile check-in prior to appointent, arrived at location ro check-in again, then go through a verification via chat. Very time consuming and inconvenience especially since you reserved a time.

DARRELL G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

As usual, everything is top-notch. Highly recommended.

RICHARD L. 
Rating:
5.0

Everything is top-notch. Highly recommended.

RICHARD L. 
Rating:
5.0

I rent somewhat often and this is my preferred location.

James H. 
Rating:
5.0

Customer did not leave a comment.

Rich E. 
Rating:
5.0

Customer did not leave a comment.

Rich E. 
Rating:
5.0

Store seemed short staffed as had to wait nearly 30 minutes past reservation time. But manager handled it well. Van was clean. Staff was friendly.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Toya B. 
Rating:
4.0

Make sure gas level is where they say it is

Darlene J. 
Rating:
3.0

I was quoted $107 plus tax and insurance, when I turned it in, they told me the quote was wrong and I had to pay $9 more

Ali O. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Awesome experience ! Thank you for making my first rental such an easy experience! I appreciate you all more than I can tell you.

karen F. 
Rating:
5.0

I had a great experience at this location

JOHN HAROLD D. 
Rating:
5.0

Both U haul associates were polite and friendly, would definitely rent from this location again! Trailer was in average used condition, on par with others I've rented.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

Toya B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly k.  |  First Impressions 
Rating:
5.0

First enclosed trailer I hooked up to had no working right turn/brake light. Pleas check your equipment. Switched to a different trailer. Everything was fine. So fine that I am recommending that our church get rid our church trailer which is a maintenance nightmare and just rent from U Haul!!

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Lola P. 
Rating:
5.0

Customer did not leave a comment.

JOZSEF D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Yes this location was great I had went to a prior location before and they said they didn't have what I wanted but the guy was too lazy to go out there and do his job so I will not go to that location no more and I will stick with this location and thanks everybody at the Cherry Hill and Wayne road location for all the help

Franciscus V. 
Rating:
5.0

Customer did not leave a comment.

angela B. 
Rating:
5.0

Nothing I can see everything was very good

Jody D. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
4.0

Everything went perfectly. My only complaint is that the brackets on the wood container barely aligned and were attached with regular screws. Anyone with a power screwdriver could have removed the brackets and stolen our stuff.

Brandi W. 
Rating:
5.0

Customer did not leave a comment.

Toya B. 
Rating:
5.0

Please have a foldable hydraulic leg attached to the hitch area of trailer to easily lift and remove it from the ball hitch. Very heavy and difficult both when installing it by your staff and removing the trailer from trailer hitch by driver.

Sassan T. 
Rating:
4.0

Customer did not leave a comment.

Alyssa B. 
Rating:
2.0

My experience was not good because I had expeditions for the self serve system to work, and it did not work for me. I had an early morning self-serve arrival and a late-night self-serve drop off. I nearly froze my fingers off trying to get the code on the lock box on the truck, which didn't work. Thankfully, there was a kind and helpful staffer there early and he was able to get me a different truck. During drop off, I could not find the drop box to safe my life, again in freezing cold. I walked around the lot, drove around the lot, looked on the building for signs, and at the point of desperation I decided to walk up to a sign that was near the rear of the building, behind a row of parked trucks and finally found the key drop box. I recommend better lighting and signs pointing to this location, and signs that won't be hidden my parked trucks. This visit was rough, U-HAUL. I don't think I will be doing self service again.

Dory K. 
Rating:
5.0

Staff is very helpful and kind! Keep up the amazing work!

Takisha D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Had no issues. Very friendly and knowledgeable of all my questions and concerns.

Steve F. 
Rating:
5.0

Everyone was sp helpful

george D. 
Rating:
5.0

Customer did not leave a comment.

mohammed A. 
Rating:
5.0

Helpful, prepared, and friendly staff.

Richard S. 
Rating:
5.0

Keep doing what you are doing!!

GWENDOLYN C. 
Rating:
5.0

Nothing

Chris A. 
Rating:
5.0

Everything went fine. No complaints.

JANET G. 
Rating:
5.0

Paige and Chanda helped immensely Assets to U hall

CHICO R. 
Rating:
5.0

Always friendly staff, fast service

Toya B. 
Rating:
5.0

Customer did not leave a comment.

Serena A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chrystal E. 
Rating:
5.0

Your GM Page and her associates were excellent in presentation, delivery and set up of transporter. They smiled and were enthusiastic about their jobs. Francisco Rodriguez

CHICO R. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

That's good don't see not body but took over that phone she assist great

Marco C. 
Rating:
5.0

Had a great experience! Staff were friendly and got me set up quick to meet my urgent scheduling needs.

Jordan F. 
Rating:
5.0

Customer did not leave a comment.

regina B. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

friendly staff

Ghassan H. 
Rating:
5.0

Customer did not leave a comment.

Nyron S. 
Rating:
5.0

Customer service was superb will definitely recommend to friends and family. I will rent there again

Lawanda D. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

TAKISHA PATRICE A.  |  Overall Experience 
Rating:
5.0

This location was great. My original location in Belleville was not as nice. The truck was not at the location the reservation was made at and I was not notified until I went to puck it up

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Randyjoe H. 
Rating:
4.0

Customer did not leave a comment.

Mohammad K. 
Rating:
5.0

Customer did not leave a comment.

Misbah A. 
Rating:
5.0

I rent from this U-Haul every month. We deliver the local paper. This staff is always great to work with. This is our tenth year working with U-Haul in the area.

DONALD N. 
Rating:
5.0

Superior!

RICHARD L. 
Rating:
5.0

Excellent, all around. The City of Westland offers sincere thanks.

RICHARD L. 
Rating:
5.0

Great Staff!

MARK ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Malik H. 
Rating:
5.0

Customer did not leave a comment.

Darrius S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Paige was amazing very good customer service and her staff was amazing as well

BON G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Don E. 
Rating:
5.0

The young lady who checked me out was quick, efficient and very friendly.

Philip P. 
Rating:
1.0

This location needs to improve their after our services. When I was dropping off my U-Haul, I cannot find the key box. I went inside the storage unit thinking that I will find someone who could help me and nobody was there. I called multiple times, and even press the call servicebutton at the door and nobody was there to assist. Dropping off the U-Haul was overall stressful and I would never want to drop it off again after hours.

Ajanae C. 
Rating:
5.0

I could not have been more disappointed in the uhaul box, the barrage of constant emails and the difficult delivery process. First the box arrived on time, but it was junk, a plywood box with a tarp over it. The box itself was so crooked because it was coming apart that you need 2 people to close the door as one has to lift it and the other person direct the door. This made loading impossible with less than 2 people as you have to have help to close the door, which resulted in me only being able to load it half full because I couldn't get anyone to come over to help me close the door on short notice. I have pictures to show how misaligned it was, additionally the back wall was so loose that there was over an inch gap at the bottom which allowed noisture to get in and the bottom of boxes got wet. I was also dismayed at the frequent emails, from start to finish I received 31 emails, I didn't make any changes that was just constant automated emailing. On delivery in FL, I had selected that I wouldn't be present for drop off and provided pictures of my driveway. But the delivery driver and drop-off location/store called several times because I wasn't answering the door and they subsequently didn't deliver, I called and spoke to a manager to assure delivery the next day without my presence. The next day, again the driver called and said I wasn't answering the door, I was able to text them back and requested delivery without me being there and they finally did. That same night I got a text that the box would be picked up the following day!!! Whaaat!?! I was told that I paid a months rent and I would set up the pick up date and the month didn't expire for over 2 weeks. After lengthy calls with customer service they finally changed pick up to reflect a later date, since I wouldn't be home for several days. Will not be using uhaul again.

Helena C. 
Rating:
5.0

Another fantastic rental experience. The weather was colder, but the staff helping me hook up and remove the trailer were quick, friendly and efficient. You won't go wrong renting here!

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
3.0

When I picked up my rental the Uhaul system was down which delayed my day by an hour (obviously not this locations fault), however, once I did finally get home with the truck the back door was frozen shut (took some time to get it open, another set back) AND the windshield wipers were absolutely terrible in the snow as the entire wiper blade did not come in contact with the windshield, these two issues I believe are the responsibility of this location.

Brion D. 
Rating:
1.0

I showed up at 658 and they told me they were gonna charge me an extra day because they were closed last time i check you didnt close till 7

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Ximi H. 
Rating:
3.0

Customer did not leave a comment.

Damon C. 
Rating:
5.0

Have the truck thawed when I get there, had to wait 25 minutes to have the truck. However staff was great and I didn't bother me too much

Austin L. 
Rating:
5.0

Customer did not leave a comment.

Kamitra T. 
Rating:
5.0

Overall a fantastic experience. 90% of my contact with U-Haul employees on this rental was with De****y. She was above and beyond in terms of both customer relations and hooking up my vehicle. I came in yesterday for the hitch inspection and she took me through it seamlessly. She also handled my paperwork and helped me hook up the trailer this morning. Technically strong and friendly; you've got a great employee in this center. I did not catch the name of the guy who helped me unhitch, but he was great as well. As I plan to rent this trailer again on Saturday, he allowed me to park in a pull-through location on return, and was very helpful.

Robert P. 
Rating:
5.0

The persons at the desk and who staged the truck was AMAZING!!!!

LUCILE Z. 
Rating:
5.0

The staff here was very friendly and professional. The provided me with great customer service.

Jeffrey R. 
Rating:
3.0

Nothing

Bob C. 
Rating:
5.0

Equipment was clean but truck ran terrible for a 2 hour ride

GEGATIC LEROY W. 
Rating:
5.0

Service is always GREAT @ this location !!!

Curtis B. 
Rating:
5.0

Thank you guys ... Made the trip for Detroit Michigan back to paradise just fine ... Thank goodness

Colleen D. 
Rating:
5.0

The manager Paige is an amazing young lady. Very kind and helpful. All of her staff were very helpful and respectful

Lorinda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

yolanda w.  |  Overall Experience 
Rating:
5.0

Easy drop off of the trailer, was helped unhooking the trailer by one of the employees.

Jonathan W. 
Rating:
3.0

Everything was great but I couldn't use the website to make payments I had to go in to change it. Very inconvenient. I called and talked to people and they couldn't help and I went in and they really didn't know what to do.

Paige S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis J.  |  First Impressions 
Rating:
5.0

Staff is Excellent....Not fake.... Very Helpful.....The woman who works in the Large building...I believe she cleans ...She is a Blessing of Blessing's....Super sharp Memory.... Very Nice and Helpful. I have 2- Outside Large storages with public in Westland....I really don't like them 😡😡😡

MARK ALEXANDER D.  |  First Impressions 
Rating:
5.0

I really like the way the storage facility looks and it was very clean and neat, the staff was very friendly and helpful

Gloria L.  |  Overall Experience 
Rating:
4.0

I was pleased with the experience of using this facility.

Ronnette M.  |  Overall Experience 
Rating:
5.0

Paige and Bernadette have been AMAZING to me and my family since 2020!!

Matthew G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany E.  |  First Impressions 
Rating:
5.0

Our experience from start to finish checking in was top notch.

Shawn C.  |  First Impressions 
Rating:
5.0

the process was very easy, everything was explained clearly and I WAS ASKED IF THERE WERE ANY QUESTIONS AND WAS THANKED FOR DOING BUSINESS

Gloria L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORBERT NDOTONI K.  |  Overall Experience 
Rating:
1.0

Worst experience I have ever had with Uhaul in my 58 years of life. They were closed the day I moved out so I chose the online link to close out my account and several months later they are trying to extort money from me saying that I didn't close my account properly and will yell at you on the phone if you disagree with them. I would choose a different location to store my stuff if you can. I have used Uhaul many times before and never had a issue but this particular location is not one I would suggest using. Sincerely Michael

MICHAEL LEROY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zaria R.  |  Online Move In 
Rating:
5.0

The lady Tiffany was very good

BRENDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph A.  |  First Impressions 
Rating:
5.0

Great experience overall. Could not have asked for a better storage facility.

Eric S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUETTA LAREE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL ANNTIONE T.  |  Overall Experience 
Rating:
4.0

Parking lot needs some maintenance

Pamela J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherrelle n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

keep up the great job you all r doing

MIKE P.  |  Overall Experience 
Rating:
3.0

Don't know yet. Haven't finished storing.

Brandon B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rita H.  |  First Impressions 
Rating:
3.0

I never complain, but this lady that helped me on August 5 was so rude and didn’t listen to what I was saying. Repeated herself each time louder. Very bad costumer services.

ERMIRA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lashawynda s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamual W.  |  Online Move In 
Rating:
4.0

Managers Paige, and Scott Baker were absolutely amazing. They professionalism and courteousness were sublime. I wish all businesses were stocked with Paiges and Scotts.

EBONY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer J.  |  Overall Experience 
Rating:
5.0

Staff was helpful called and followed up

Charlotte L.  |  Overall Experience 
Rating:
5.0

I had a very positive experience with this UHaul. The staff was very friendly and helpful. Paige was great and because of her I will use this place when I need to and I will recommend this place.

Melissa K.  |  Overall Experience 
Rating:
4.0

There was no move in instructions. A move in email would have been great telling you to download the application. The code is in the app. A lock is in your unit. None of this was clear.

Michelle D.  |  Online Move In 
Rating:
5.0

Thank you so much …. Helping me I’m run away wife ….

Theresa F.  |  Overall Experience 
Rating:
5.0

Overall a great experience. Online payment system needs some work but otherwise no problems whatsoever.

Andrew E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN CAMILLE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Merrian B.  |  Overall Experience 
Rating:
5.0

Clean and well kept. WILL RENT AGAIN IF NEEDED AND WILL RECOMEND TO OTHERS. THXS.

Juana T.  |  Overall Experience 
Rating:
5.0

Great service

Leroy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELLEY F.  |  Overall Experience 
Rating:
4.0

Checked my Storage unit for 1 last time. Their was a white helmet- work . Look like. 2 Towels hang on top of storage unit- mine. Never put them in their. Last time that I had look in my storage unit was the last week of Feb. Or 1st week of March. Someone think broke into my storage unit. Or, had the key to go in. Their, is on top a space where you can throw stuff over fence. The lady worker- Susan worker had seen it too. It's like a gap. That should have never happen their. Then, in papers states: that storage units are to be cleaned. Seen 2 dead flies in the unit- 1812. Found out from the worker- Susan that the older lady that used to clean good 3 days out of the weeks are not their anymore. Returned the card . Storage unit. Was to do that. Close it up. Overall, my unit had someone in their, or, someone threw stuff in their, other side of fence top. Paige West was told of it. Would like to come back as a return customer. Some things have to be addressed. The unit, flies on floor. Cleaning of the units. The stuff in the unit- helmet and towels. Could I get some discounts- next time. Thank You!

Sandy A.  |  Overall Experience 
Rating:
4.0

Only thing I can say is the storage building/hallways were hot and made it uncomfortable while loading and unloading.

Christina D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DESMOND D.  |  Overall Experience 
Rating:
5.0

They had what I needed on short notice would absolutely recommend you!!

sharon b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason F.  |  Overall Experience 
Rating:
5.0

Your people were awesome I came in super stressed and they did everything accommodate me 10 stars to your employers thank you for everything

Christine G.  |  First Impressions 
Rating:
5.0

I had the storage for 8 months. Staff was always friendly and accommodating. Facility was always clean and secure.

Adrienne D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william h.  |  First Impressions 
Rating:
3.0

The manager falsely accused me of stealing the truck after I paid and was only a little late on the time ( one hour) of returning it the next day .

Jennifer T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lillian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DURELLE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly G.  |  Online Move In 
Rating:
5.0

A little pricey, but other than that, no problems.

Sandra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika T.  |  First Impressions 
Rating:
5.0

Great great service better than the bad service I experienced at the UHAUL in inkster michigan

william w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakiyah B.  |  Overall Experience 
Rating:
5.0

The staff @ this location was amazing! I had a rough pregnancy & was hospitalized for a few months not only did they work with me so I didn't lose my belongings they were courteous when handling the matter! Thank you!

Jami E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE T.  |  First Impressions 
Rating:
5.0

All staff members I worked with were professional and proficient. The facility was clean and well organized.

Suprena F.  |  Overall Experience 
Rating:
5.0

As always,, a great experience.. I will only use UHaul ❤️

ADRIANNA LEE A.  |  Overall Experience 
Rating:
5.0

The only problem was minor and due to the scheduler, not anyone at this specific facility. Everyone there was so helpful and friendly! This was not my first experience at this location and my previous experiences were the same, helpful and friendly staff!

Rachel H.  |  Online Move In 
Rating:
3.0

You offer nothing more than other storage facilities. You were close to where I was living and you had climate control

Jeffreyallan M.  |  Overall Experience 
Rating:
1.0

I'm very disappointed, the unit i was given was too small (5x10) and I'm planning another move in the next few weeks and I guess since the unit I wanted (10x15) is not available I will have to go elsewhere to get the size I needed i wish someone would have shown me the size before I agreed to it but i guess that's not a practice at the facility,i hope this doesn't happen to the next person

william w.  |  First Impressions 
Rating:
5.0

Very clean facility. Staff was very friendly, helpful and knowledgeable. The unit was very clean and easy to access as was the entire building. Great storage place and very conveniently located.

BARBARA JEAN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RITA V.  |  Overall Experience 
Rating:
3.0

Good people having to deal with impatient customers and stayed professional. Very respectable staff thank you

jason w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shantell W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler C.  |  First Impressions 
Rating:
5.0

The staff were amazing and the facility always had useful working carts and convenient loading bays. Bathroom and drinking fountain. Clean, easy, great!

Daniel T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alphonso B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren M.  |  Overall Experience 
Rating:
5.0

This is my first time getting a storage unit & it couldn’t have been easier !! We were given clear instructions every step of the way & everything was so convenient!

Emma-Lynn G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dorothy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corliss H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxana D.  |  Online Move In 
Rating:
5.0

The staff on S. Wayne Road, Westland,Mi are some of the most professional people I have ever delt with. Always friendly, helpful and kind.

William F.  |  Overall Experience 
Rating:
5.0

Your storage facility and employees were very nice just too expensive 184 a month was just too much but I will keep you in mind if I need a storage facility again .

Eugene S.  |  Overall Experience 
Rating:
3.0

The staff in the office are SLOW!! Every time I go in there I wait over a half hour for help. When additional staff come into the sales area they make every excuse to not help the customers waiting in line. They also always have the phone forwarded to corporate so if you have a question specific to that store there is NO WAY you are going to get an answer. Your facility and staff leave a lot to be desired!!

Jodi K.  |  Overall Experience 
Rating:
4.0

Great Customer Services

Dorothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jenifer C.  |  Overall Experience 
Rating:
4.0

There is one particular area of the building that flooded after a rain, making me nervous that my unit would have water issues. The sliding door on the entrance nearest Cherry Hill really needs to open 6” or so wider.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annae s.  |  Overall Experience 
Rating:
5.0

Great experience. Staff was friendly, informative and professional. Service was fast and efficient. Great job.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Overall Experience 
Rating:
5.0

Everyone was so nice and friendly I would be back some day also will miss everyone there happy Halloween everyone

JASON JUNIOR H.  |  Overall Experience 
Rating:
1.0

Due to you guys taking a payment out of my account when I had moved out already still no refund

WANDER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin T.  |  First Impressions 
Rating:
5.0

The awesome lady that helped me was absolutely helpful in every way thank you !

James H.  |  First Impressions 
Rating:
5.0

Paige was amazing! She was very sweet and helpful. She was extremely busy but took her time with each customer.

Cassy O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica D.  |  Overall Experience 
Rating:
5.0

Paige was excellent had great customer service and solved all my moving and storage needs.

GEORGE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jannet B.  |  Overall Experience 
Rating:
5.0

The lady that helped me knew nothing about my situation but instantly started speaking towards the things I was going through I was speechless, she didn’t take me as being quiet as offense I was just stunned. I felt so touched it made me cry. It had to be God sending her a message down for me I wish I got her name. She helped me so well with everything she was truly an angel. I wish she knew she helped me, not just with the service she provided but in life as well, I thank her so much

Dorian A.  |  First Impressions 
Rating:
5.0

The staff at this location is exceptional and have very good customer service.

Azhar A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ozainedelores G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MELINDA JEANNE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Risa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennitha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brooke g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Very nice take good care of customers I like their services very professional

Rita T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malika J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl l.  |  Overall Experience 
Rating:
2.0

The size unit I originally asked for on a specific date was not available. I requested an 8'-10' climate control. Upon arrival I was told they only had a 5'-5" unless I wanted to go to the other facility. Were I had previously had used. A lot of my things were stolen at that location. So, I had to go with the smaller unit, and had to have most of my stuff stored at my sons house...which was an inconvenience to him. I will not use Uhaul storage again.

Carol M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslielynn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  First Impressions 
Rating:
4.0

Our cards didn’t always work so it was inconvenient particularly when you swipe during business hours however in the few minutes it took to go to the office, the employee had already locked up and wouldn’t open up to assist.

Debbie D.  |  Overall Experience 
Rating:
3.0

trying to make a payment and can't get a response

aloysius w.  |  Overall Experience 
Rating:
5.0

First time unit user and the entire process was very easy and the staff was very helpful

Jeffrey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith m.  |  First Impressions 
Rating:
5.0

Beautiful facility/storage. Very clean and well organized.

Mariah H.  |  Overall Experience 
Rating:
5.0

I think the text is missing for the above choices.

Bob R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaPorcha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vhonjele V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY JEAN H.  |  Overall Experience 
Rating:
5.0

Everything was great. No problems

IOLA S.  |  First Impressions 
Rating:
5.0

Location and services met my needs for short-term storage. Would use this facility again!

Vanessa P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn J.  |  Overall Experience 
Rating:
5.0

So far, I am very satisfied with the services offered at this location! Thank you very much!

Jose-Loureus P.  |  Online Move In 
Rating:
5.0

I thank you for all you did for me thank you. thank you. thank you

Lillian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annae s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionna M.  |  Overall Experience 
Rating:
5.0

All very convenient

jane f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffreyallan M.  |  First Impressions 
Rating:
5.0

Over the past few days I had had a TERRRRRRRIBLE EXPERIENCE with 2 different Uhauls in Upstate NY, ,but I when got to Michigan your team made everything so seamless and easy to finish up my move.

Erik S.  |  First Impressions 
Rating:
5.0

Every one at this location / they all were very BEAUTIFUL AND HELPFUL TOO ME.! 👍😃😃👍👍👍👍👍😃😃😄.

DONNIE LORENZO M.  |  First Impressions 
Rating:
1.0

The owner rude and unprofessional

Marcus H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATOYA EBONY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROYNIQUE LATRECE H.  |  Overall Experience 
Rating:
5.0

Thank you all for everything I hate that there was a lot of miscommunication at the end but overall I wish you all well

malcolm r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAXWELL CHARLES K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dorian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Cashier was more than helpful

Keiara H.  |  First Impressions 
Rating:
5.0

Dawn and Tyler were always very helpful and friendly.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

StClair M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robertearl R.  |  Overall Experience 
Rating:
5.0

Thank you for the storage unit. The staff is very nice to me 💖

TRACEY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Excellent experience with this facility. I would not hesitate to return here, should the need arise.

David C.  |  Overall Experience 
Rating:
5.0

Well customer service nice and clean outside, storage as well

Asif R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darnell J.  |  Overall Experience 
Rating:
5.0

I was very impressed that U-haul provided 30days of free storage when we moved from Florida to Michigan. The storage facility was excellent in all aspects — access, security, lighting, temperature, use of carts to move my things, clean and well maintained. I would highly recommend U-haul to family and friends!

James K.  |  Overall Experience 
Rating:
4.0

My only issue is that I rented for 4 months and on the 4th month December 1st 2000 2021 17 days before The bill is due I moved out and I find it funny that you're looking for a rating before I git aint before I got a email back saying that I can get The remaining amount returned to me sincerely chickawang3000@gmail.com

DECARLOS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asif R.  |  First Impressions 
Rating:
3.0

Water got in my unit when it rained.

KAREN JOYCE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  First Impressions 
Rating:
5.0

Need more help just like everywhere else

john g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY E.  |  Overall Experience 
Rating:
2.0

I was assigned a storage unit but when I got to the unit it was occupied and I had to cancel my storage and truck because they didn’t have anymore units near the door. Waste of time.

Kelli J.  |  Overall Experience 
Rating:
5.0

Helpful friendly

Ricky G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
5.0

Uhaul is a great place for storage. The staff is very friendly and Paige was extremely helpful.

Pamela C.  |  Overall Experience 
Rating:
5.0

Great experience

Snu S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LEONARD H.  |  First Impressions 
Rating:
1.0

I rented this unit and never used it one time. I put in my request to cancel the unit and paid my bill in full. I called the office and explained that the unit was never used and was empty and that I had lost the key to cut the lock. I do NOT have access to a car and am disabled. The office staff continued to bill me afer I cancelled the unit. I have made a complaint to the BBB and will be making a complaint about being discriminated against because I am disabled. I have proof that I completed the cancellation request and was paid in full. If someone can call me to fix this I will be happy to withdraw my complaint. 734-833-8603. Thank you Sheri Naidus

SHERI LYNN N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
5.0

Awesome, friendly, helpful staff

Linda P.  |  Overall Experience 
Rating:
5.0

Only thing if you don’t put a lock on your unit someone would take it. Had to get another unit which was kind of inconvenient other then that no problem

Kevin A T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler I.  |  Overall Experience 
Rating:
3.0

In person, the staff were friendly and helped me with any questions that I did have. It was very difficult to contact anyone by phone, all the calls got forwarded to the call center, but that’s my only complaint. Everything else was great.

Quinton M.  |  Overall Experience 
Rating:
4.0

I had alot of issues using the website, it always gave me issues trying to log in. Other than that everything was great.

Jamie R.  |  Overall Experience 
Rating:
5.0

Good experience thank you

Jason C.  |  Overall Experience 
Rating:
1.0

Poor customer service from the manger position will not be using u-haul storage ever again

TILMEN T.  |  Overall Experience 
Rating:
4.0

There was an issue toward the last few months that the cleaning crew left a liquid that seeped under the storage door! It didn’t reach my things, but it was never cleaned up! I did bring it to the offices attention!

dani j.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and went above and beyond to be helpful!

BRITTANIE MARIE H.  |  Overall Experience 
Rating:
5.0

Overall best experience Worth the money

Snu S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sebastian O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laroice T.  |  Overall Experience 
Rating:
5.0

Paige was very professional. I went when they open up at 7:00 am. Paige was there by herself and handled it like a professional should. Customers started to come in and it was amazing how she was taking care of two people at the same time. You can tell she likes her job

cheryl l.  |  First Impressions 
Rating:
1.0

Please refer to my earlier review included in my e-mail dated Aug 22, 2021

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renette M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Benjamin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William G.  |  Overall Experience 
Rating:
5.0

The people at the Westland storage facility are extremely helpful and represent what all people should be like if they work in and kind of customer service. Thank you

Lori R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE DENISE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keshawn M.  |  First Impressions 
Rating:
5.0

Paige was very helpful and friendly. Wonderful experience.

Linda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenifer C.  |  First Impressions 
Rating:
3.0

I feel that if a person doesn't need another whole month, some money should be given back to renter.

CLOTEE M.  |  Overall Experience 
Rating:
5.0

Pleasant experience with knowledgeable, helpful staff

Vanessa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
4.0

I did see water pool up near one of the storage units after heavy storms and area flooding on June 26th.

George M.  |  First Impressions 
Rating:
3.0

I wanted a bigger unit. They blonde manager was rude. I explained my situation, she was not at all helpful. So i moved to another company all together that was able to meer my needs. The black lady manager was awesome. I vacated my unit nearly 2 weeks early and they said no refund for prorate. I will not send anyone here, nor will i rent from Uhaul at this location.

Lila K.  |  Overall Experience 
Rating:
5.0

The workers were helpful and friendly. Very happy with my experience

Madison L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
4.0

Power outage slowed process. Back-up power source needed. Employees indicated that power outages in the area are frequent.

Jamal J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Portia C.  |  Overall Experience 
Rating:
5.0

Justin Pierson was especially helpful. He went out of his way to help.

Lauren M.  |  First Impressions 
Rating:
5.0

The crew here are just amazing! The facility was spotless, the bathrooms included! Ashley was super helpful and her customer service skills are top notch.

Naomi H.  |  First Impressions 
Rating:
1.0

Check in took a very long time, the person who checked me in took the order of a person who came behind me while I waited in the chair waiting to do the paperwork, he told me that the unit had been booked 4 times and had to make sure I could get the unit. Then I was given a reprogrammed used access card. When I get to my unit there is a lien lock and customer lock. They then open their lock and cut the old lock off, and there was an old mattress in the unit I had reserved.

George A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRITTANIE MARIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucian N.  |  Online Move In 
Rating:
5.0

Good

FRANKLIN A.  |  First Impressions 
Rating:
5.0

I really enjoyed my experience at the facility. Ms. Peete was very friendly and caring. Something that is rare today. In fact all of the employees were very friendly. Keep up the good work. Thank you.

Marcia D.  |  First Impressions 
Rating:
3.0

Before I can start moving anything had to make sure storage unit was right one which he charged me for extra $20. Trying to get storage unit situated they left truck on which I didn't know was on and went from Wayne rd to Newburgh and brought back which should be very near gas line and I was charged $20. If they would've left keys out I wouldn't have to gas up smh. Come in at 6:57 was told that they would've to process me for next day so this is just poor

Gary J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john r.  |  First Impressions 
Rating:
5.0

Staff at the Westland location were great!! Super fun and extremely helpful! Highly recommended

Kennethjoseph K.  |  First Impressions 
Rating:
5.0

Wish I had gotten the gentleman's name working the afternoon on May 23rd......He was very polite and helpful.

joan l.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Iesha B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zijin C.  |  Online Move In 
Rating:
5.0

Everyone was very polite

Wanita M.  |  First Impressions 
Rating:
5.0

We love the convenience!

Lisa S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nick T.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

Towonna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslee T.  |  First Impressions 
Rating:
2.0

There was only one person and she was working so hard but even though I had already made reservations and had confirmation numbers I still had to wait over an hour for her to take d CCD are of customers in front of me. That was after having a similar problem with another uhaul location to get a truck. I don’t think I’ll ever use uhaul again. Too much inconvenience even after I had planned well ahead.

Michelle B.  |  First Impressions 
Rating:
5.0

Thanks to all the staff for being helpful throughout my move and use of the storage unit. Made everything easier and convenient!

Alison K.  |  Overall Experience 
Rating:
5.0

Hreat service and the staff was very helpful

Ted d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Breana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose B.  |  Overall Experience 
Rating:
5.0

Overall service was very good! I may need to check my 24 hour access (it didn't seem to be enabled) and I may want to switch to a unit with a standard "rolling" door instead of a hinged door (that I currently have).

James M.  |  First Impressions 
Rating:
4.0

Please make the instructions a little more clearer about arming and disarming your storage unit. Also, getting in with the access code didn’t work and I ended up with a swipe card. This whole experience is new to me. Last time I had a storage unit, everything was outside and easier to access. Thank you.

Kourtney A.  |  Online Move In 
Rating:
5.0

Best company that I had to personally deal with during the pandemic by far! The staff were understanding when payments were late after countless shut downs in the area related to Covid after our move to a new city! To boot, our family was allowed move out time due to Covid affecting myself personally bc we personally couldn’t do the move ourselves, our family was allowed to get our items moved to our new house without stress of worrying about storage issues. Through all of this, I didn’t expect a refund let alone the option not to pay at all and 5 days for my family to move me out! That’s exceptional if you ask me! It made a horrible transition perfect!

meagan d.  |  Overall Experience 
Rating:
5.0

Great customer service!! Thank you!!

Ann J.  |  First Impressions 
Rating:
5.0

Staff is very friendly and helpful. I would recommend this facility to anyone who needs this service.

Daniel P.  |  Overall Experience 
Rating:
5.0

Awesome staff.!!

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leshaye B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter C.  |  Overall Experience 
Rating:
5.0

Great location and friendly staff !

Arnold L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantae F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose B.  |  First Impressions 
Rating:
5.0

They are very helpful I needed a Bigger Unit because I bought more Thing's & they accommodated me with no problem made it easy & painless

DOUGLAS J.  |  Overall Experience 
Rating:
5.0

These three lady's are great and knowledgeable. Best experience with U-haul to date.

James S.  |  First Impressions 
Rating:
5.0

I was assisted by Chris who was knowledgeable and willing to answer questions that enabled me to make my decision. I was also pleasantly surprised that the first month storage cost was free! What a blessing. Thanks so much, Kathy P.

kathy p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalondia I.  |  Overall Experience 
Rating:
4.0

The only thing i was not thrilled about was losing out on a whole months worth of storage rent even though i moved 4 days after i paid my bill. I understand it though.

Ashley B.  |  Overall Experience 
Rating:
4.0

The only problem was no one answered the phone the 3 times we called. Other than that it was good.

JOHN ALBERT T.  |  First Impressions 
Rating:
5.0

Customer service is awesome!

Linda D.  |  Overall Experience 
Rating:
1.0

This is an extremely convenient facility in terms of location. The staff is very friendly. The indoor, drive-in garage access was great for secure loading and unloading. Unfortunately, I had several issues with my unit(s). The first unit reeked of urine and had dried urine stains on the floor. There was no way I could place my items there. Upon reporting this, the staff immediately switched me to another unit. The second appeared clean and was in a location much closer to the loading area. I soon realized the reason why this unit was probably vacant and available. A few days after a major rainstorm, I picked up a few items to find they were soaked and the floor of the unit was wet. I looked up to find that there were two large holes in the ceiling directly over my unit and the rain came in through the roof on top of my items. I reported this immediately and was told to take pictures of the damage for my records and that a manager would call me. Another week went by and I had not heard from anyone. I went back to the store and again was told a manager would call me. Two days later, I called the location. Someone from the call center(?) answered and stated that the store was swamped, but that they would place notes in the system and have someone contact me. Finally, after moving everything out, I once again went inside the store and I was told that there were multiple notes left on my account and the manager would call me. This was a total of four times and I have yet to hear from anyone. This review site specifically asks customers to “Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback”. Unfortunately, I have found that the process requested doesn’t work as I have tried to resolve directly with the store. My next step is to contact the corporate headquarters and file a formal complaint.

Tracye D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh B.  |  Overall Experience 
Rating:
5.0

The staff is amazing and very helpful. The units are clean and I love that they’re inside so you can go through them even in the winter.

Michele H.  |  Overall Experience 
Rating:
5.0

Love the garage area to unloaf even jf its raining . Love the redily available carts provided to help transport belongings tonstorage locker .

Michael d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen H.  |  Overall Experience 
Rating:
5.0

Staff was always courteous and accommodating. Fast and easy service.

Adrienne D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickrant G.  |  First Impressions 
Rating:
5.0

Staff was very nice and accommodating.

Adrienne D.  |  First Impressions 
Rating:
5.0

Thank You for making my move in experience so easy.

TISHIA R.  |  First Impressions 
Rating:
1.0

Went to the Westland facility to rent a storage unit as we had received a free month after renting a uhaul trailer. The guy that waited on me said there wasn't a reservation in my name. Went to my car to grab my phone to show him the email confirmation. When I returned, he was waiting on another customer. I moved to the next window. The lady pulled my reservation up immediately. The reservation proceeded and we purchased a lock. The lady waiting on me asked the male employee to make sure the storage unit had been swept out. He left the counter and never returned. The female employee walked me thru the steps of using the key card upon entering and leaving the unit. Still, the male employee didn't return to let us know the unit was ready. We decided to drive to the unit with our storage and found that there were 3 locks on the door. Clearly the male employee never checked the unit to make sure it was swept out. We went back to the office to be told that someone checked into that unit by mistake and that there were no other units available. We were refunded the cost of the lock and left since the female employee wasn't willing to assist us in locating another unit to rent at another facility. As I left the building, I noticed the male employee pacing back and forth in the garage while talking on his cell phone. Obviously, he had a personal situation to take care of rather than doing his job. We did find another facility that had storage available, however, they were unwilling to accept the free month of storage that we should of had at the Westland facility. Poor customer service!

MELANIE ANN E.  |  First Impressions 
Rating:
3.0

I reserved a storage unit online then when I went in on my move in date. I was informed that size never existed at that location. So I was frustrated because I ended up having to size up a unit and pay more. The staff I was working with was not helpful at all. The place is a wonderful facility overall.

Briana Z.  |  Overall Experience 
Rating:
5.0

I love the staff! They are helpful, friendly and informative. I would recommend this business to anyone, hands down! Thanks for the great service and kind treatment!

Stacy W.  |  Overall Experience 
Rating:
5.0

Paige is the best person I have ever meet in customer service, Hands down the best in the business. I would tell anyone that needs storage or a truck to come and talk to her!

Dan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
5.0

The staff at the Westland lactation are friendly and customer service orientated.

reina s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie V.  |  First Impressions 
Rating:
5.0

Great and friendly staff! Had a few good laughs that eased the moving experience for us. Knowledgeable and courteous.

Matthew G.  |  First Impressions 
Rating:
5.0

Lawanakee & Paige were awesome. Facility was always clean, even the bathrooms were clean. Thanks ladies

sumaia s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emilyann M.  |  Overall Experience 
Rating:
5.0

Page made our checkout extremely easy and she was a gem to work with! If only all were as pleasant as Page!

dana r.  |  Overall Experience 
Rating:
3.0

Chris Cruz is a credit to the business...I did recommend the facility to customers of mine as l'm a Realtor., unfortunately their storage pod was infested with roachs...! 😕

DAVID AMOS J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Onesima R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lakisha p.  |  First Impressions 
Rating:
3.0

no circle locks on hand

George E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg J.  |  First Impressions 
Rating:
5.0

I have to say that Ms Peete was absolutely the best representative I have ever dealt with at Uhaul. She was very helpful, and even with a mask on during these times, you could tell she was smiling. She was such a pleasure to work with, and made everything seem less for us.

Pete M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Onesima R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  Overall Experience 
Rating:
5.0

Ashley Long ,Tucker, Chris and the rest of the staff are outstanding..!

DAVID AMOS J.  |  First Impressions 
Rating:
1.0

Ordered and paid for a 8x8x10. Automated system moved me into a 5x7x10, and didn’t adjust my pay. Was told to wait for Monday for a manager to fix it. Absolutely ridiculous that they’d substitute a smaller unit.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dannyelle s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vaneshia w.  |  First Impressions 
Rating:
5.0

Excellent help an service Ashley long general manager, Chris Cruz,Alisha were all very very professional an helpful with all my needs.This Westland uhaul center is the best , compared to the Fayettevi

Curtis B.  |  First Impressions 
No reviews have been submitted for this location.

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