Customer Reviews for U-Haul Moving & Storage of Western Fair

1,524 reviews

745 York St   London, ON N5W2S6
(Just west of Western Fair Grounds)

(519) 937-0590

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(519) 937-0590

745 York St
London, ON N5W2S6
(Just west of Western Fair Grounds)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AMBER WHITE 
Rating:
5.0

I had an excellent experience with that location staff was friendly happy eager trailer was clean and safety equipment explained well definitely go back and recomend them

John Girling 
Rating:
5.0

Teresa was very friendly and answered all my questions. Would recommend friends and family. The staff goes over and above to make sure you have everything you need for moving or putting things in storage.

jessie brennan  |  First Impressions 
Rating:
4.0

Staff is helpful and very efficient, they are friendly and well mannered as well. Would recommend friends to this location.

jessie brennan 
Rating:
5.0

Everything was very good. Thank you.

Dale Baker 
Rating:
5.0

Customer did not leave a comment.

DARREN MCCAFFERY 
Rating:
5.0

Customer did not leave a comment.

Prasanna Emmanuel 
Rating:
2.0

Maybe. But the desk clerk was very confusing and delayed my rental by one hour. Making me call my bank etc to verify payment went through even though your computer said it was paid, , and then had to call your head office

Debra Ann Tuckey 
Rating:
5.0

Customer did not leave a comment.

ANGEL WADDELL 
Rating:
5.0

Customer did not leave a comment.

Fatima Idris 
Rating:
5.0

Customer did not leave a comment.

miguel perez 
Rating:
4.0

Customer did not leave a comment.

emmanuel San Jose 
Rating:
5.0

Check-in and return was fast and easy. Trailer was in good shape. I did have to lubricate the two ratchets for the tie down straps, but they worked well after that.

Ravi Menon 
Rating:
5.0

Customer did not leave a comment.

Albert F Kanters 
Rating:
5.0

Only problem was Open Hours discrepancy between website and decal on the door - actual open hours. Great people there.

Ralph Kemme 
Rating:
5.0

Customer did not leave a comment.

Graham Waddell 
Rating:
5.0

Customer did not leave a comment.

Jim Arnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary moore 
Rating:
5.0

Customer did not leave a comment.

inara jimenez 
Rating:
1.0

Seats are all dirty with dogs hair. In all the way i have to hear a loud sound of the screws or some metal stuff loose at back end. At least give a minimum services of what you are charging for

Salman Abdul 
Rating:
3.0

The receptionist was very helpful as were other staff. The trailer was filthy. Also no crank on the trailer to get the trailer on and off the car hitch…thank goodness we had a car jack.

Dani Murphy 
Rating:
5.0

Great customer service. Lady was super nice and helpful

Nicholas Sada 
Rating:
5.0

Great location with friendly service. I definitely would recommend this location.

Dieu Tran 
Rating:
5.0

There was a lady who had helped me with swapping our original reserved truck after we had noticed that it was to large for what we needed it for. She was exceptional with her service and getting us in a truck that was just right. 10/10 customer service the whole way!!! Please make sure she gets a giant thank you from us! (it was friday afternoon) Steve

SPASO TRPCEVSKI 
Rating:
5.0

Overall the vehicle and service were excellent however I have an huge issue I would like resolved.

Stephen Stevenson 
Rating:
5.0

Customer did not leave a comment.

GRANTW DOBSON  |  Overall Experience 
Rating:
5.0

Really great friendly customer service!!! Really easy and quick pickup and drop off.

Jocelyn Nagy 
Rating:
5.0

Fantastic staff and a great experience. Will use again and will recommend.

Ethan Gagie 
Rating:
4.0

Excellent service thanks

bart davison 
Rating:
3.0

Customer did not leave a comment.

Brian Jacques 
Rating:
3.0

Customer did not leave a comment.

WAYNE ROMPHF 
Rating:
3.0

Customer did not leave a comment.

Adelina Blidar 
Rating:
5.0

Customer did not leave a comment.

Carey Tinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mykhailo Kovalenko 
Rating:
2.0

Picking up uhaul truck is very far you need to walk around the building before picking up your truck.

Elvin Baldonado 
Rating:
5.0

Customer did not leave a comment.

Kwok Chan  |  First Impressions 
Rating:
2.0

In which the whole bases for Our contract, Your revenue, and Our need to protect with Advanced Security protocol, insurance policy covering $5000, a nightly Security(Who can’t get in the building?!), Locks are all under Company supply…. Yet my items have not been returned to me in the same manner I left them. Thousands of dollars and efforts have been displaced. It is disappointing on top of that is having to then pay $275~ for 1 month of storage and not get the same value from the business. Staying calm is the best way to get to the heart of a issue but there needs to be the engagement level from staff that are looking to represent the customer first, the logic and care behind the interactions, and then the name of which you work for.

Nathaniel Annan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LIAM MURPHY  |  Overall Experience 
Rating:
5.0

Nothing

Kim Buckland 
Rating:
5.0

Customer did not leave a comment.

David Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Ethan Gagie 
Rating:
5.0

Great service by attendant , I wis I knew her name

Rami Sefian 
Rating:
5.0

Customer did not leave a comment.

Desire Omofoma 
Rating:
5.0

Customer did not leave a comment.

Nbras Al-Alalwi 
Rating:
5.0

Customer did not leave a comment.

Ethan Gagie 
Rating:
5.0

Great staff. Helpful and friendly.

Shaun Pow 
Rating:
5.0

Customer did not leave a comment.

NIZAM NASEER NAZAR 
Rating:
5.0

The only concern I had was the windows were not clean as I like, having said that there was frost on the windows and the truck wasn’t warm yet, after driving for a bit I cleaned them as I put gas in. Very courteous staff, and everything booked on line, well done.

Scott Maahs 
Rating:
5.0

Excellent service, friendly knowledgeble staff, very positive experience, better than other locations I have used in the past

Manuel Agostinho 
Rating:
5.0

Customer did not leave a comment.

Lisa OReilly  |  Overall Experience 
Rating:
3.0

Lots of conflict with other customers and slow. People waiting in line, verbal confrontation between customers and U-Haul staff. You reserve on line, wait in line still a slow process. Offered to have final bill emailed to me once I dropped off the truck never received final invoice after saying yes I needed a copy. Not very responsive to people dropping off vehicles you have seek out service from u-haul staff. My vehicle was blocked in by a u-haul truck after I dropped off the rental, had to wait as there were no designated parking spots for customers.

Jeff Gray 
Rating:
4.0

The hitch was not tight when I left the store after pickup. By the time I got home it required tightening. It took approx 10 turns to tighten. Every time I braked the trailer moved. Once I loaded the trailer and drove home I had to tighten about the same amount again. The trip to the final destination was 250km and went without further incident. When I returned to Uhaul to drop it we had trouble getting it to loosen, I had to do it, and it took all I had to get it done. The hitch was binding on the threads which were dry and corroded. The hitch needed to be serviced. The trailer itself was great though.

Ted Torrance 
Rating:
4.0

We had some minor issues and the team at the York location in London were amazing to deal with. Professional and very helpful! Would recommend.

Taylor Blackburn  |  Overall Experience 
Rating:
3.0

I had an issue with return and incident during enroute. Didn’t really appreciate the remarks.

KYLE HOUGH 
Rating:
4.0

Customer did not leave a comment.

Jeff Mott 
Rating:
5.0

Customer did not leave a comment.

Alejandro Balderas 
Rating:
5.0

Excellent customer service, they staff was very kind, answered all my questions and basically made my moving faster

henry lopez 
Rating:
5.0

Customer did not leave a comment.

Jodie Beamish 
Rating:
5.0

Service was amazing. The young people who helped me last night were a blessing. All three of them were lovely. Thank you.

Hema Varghese 
Rating:
5.0

Every thing was great.

Dennis Barns 
Rating:
5.0

Customer did not leave a comment.

Peter Tyrrell 
Rating:
4.0

Customer did not leave a comment.

FRANK LONGO 
Rating:
5.0

Customer did not leave a comment.

Louis D'Alton 
Rating:
5.0

Keep up the fantastic work and keep doing what you're doing.

leslie talion 
Rating:
3.0

The ladies at the desk were delightful. The return process was a hassle since there was no convenient box to drop the keys after completing the process online. The guy who took the van back was rude for no reason, I just wasn’t sure where to drop the key off so I wasted my time in the line for no reason.

Umar Ishtiaq 
Rating:
5.0

Customer did not leave a comment.

cole howard 
Rating:
5.0

Customer did not leave a comment.

darrell tchir  |  Overall Experience 
Rating:
5.0

The staff are the best I've experienced in London, always friendly and easy to book with and always lots of selection of rentals. Very clean eveytime I visit.

darrell tchir  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ciara Almeida 
Rating:
5.0

Great having climate controlled storage unit

Cheryl Rosenow  |  Overall Experience 
Rating:
5.0

The front desk was friendly and helpful. It was snowing the night before and that morning, however, when I went to pickup the truck I reserved for 8am at 8:15am it was cleaned off and warmed up ready to go.

Miranda Walters 
Rating:
1.0

It's the worst experience ever, first time rent U-Haul, didn't know suppose to take pictures of car, getting a huge charge after it, when returned car the employee went to check car and said no issues and after few hours called said there's a crack on somewhere, I will never ever use U-Haul again in my whole life and will try dispute the charge

yi xiang 
Rating:
5.0

Nothing!

Laurie Carron 
Rating:
5.0

Customer did not leave a comment.

Abraham Hamo 
Rating:
1.0

I rented a 15’ truck from you today for a move. Upon arrival I used the self check in feature on my phone. We I did the process and found the truck I would be renting for the day. It was covered in a layer of ice that took me 15 min to get off the windshield, then I started the truck to find that it was completely empty of gas it had 6 miles till empty, then I find that the lock and back door are frozen shut and it took at least 20 min to get the back of the uhaul empty. I was not happy with my experience with uhaul this time. I would appreciate some sort of compensation for this major inconvenience.

KURTIS JACKSON 
Rating:
5.0

Highly recommend

leon w antone  |  Overall Experience 
Rating:
5.0

Excellent staff friendly reception couldn't ask for better service

John Burden 
Rating:
5.0

Workers were very welcoming & had everything ready

Tyler Russel 
Rating:
5.0

Customer did not leave a comment.

kevin denis 
Rating:
1.0

The lady that I reported to about the vehicle not being able to move and she asked me to come and see it with me. She came out and saw how freezing the weather was and she went back in and could not call me to follow her to use the inside of the company and I was waiting for in the cold weather. That was mean. Again the vehicle fuel gauge was not properly recorded instead exaggerated. If I had not taken a picture of it before taking the vehicle I was almost charged $61 for some things I do not know. I will never recommend anyone

emanuel amanch 
Rating:
4.0

Customer did not leave a comment.

Wonhee Ye 
Rating:
5.0

Great work Keep it up

Jerin Jose  |  Overall Experience 
Rating:
5.0

Having a person come out to my car in the freezing snowy cold day to check the trailer back in and tell me all good and have a good day with a SMILE,. Wow!!! What could amount to a better experience?

Steve Kelly 
Rating:
5.0

Very like it

Cecille Tapayan  |  Overall Experience 
Rating:
5.0

Thank you for Making moving so easy

Shelagh Worsley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Jr Reyes 
Rating:
1.0

I could never recommend this location to anyone. And if I could give 0 start i will do it. First I was given the wrong address to pick up the truck. Then the so call “manager” is just a rude entitled person. Came at us about the blankets, which i was never told they were rented because we took them out of the truck. I was neither told where to park the truck when bringing it back so i parked and was on my way inside to ask, one of the worker that was with her came up saying that was not a spot to park for return. I explained i was going inside to ask as we just got there and they didn’t say. After that Her and the employee kept harassing us about it even when I explained we were going inside and I was just moving my car from the way to backup the truck; It blows my mind that they even stop on their way out (as they were leaving the property in their on car!) just to talk the way they did and harass us to the point she accused me of “giving attitude to her employee” and now I won’t be allowed to rent from U-haul “ever again” like she said. She even run in like a 2 year old to put me on “the list”. It was pointless asking to talk to a “manager” or someone more educated as she has no sense of listening to the customers and thinks she can talk down to people. It was a horrible experience and I would like to fill out a official complaint. I am sure I am not the first person to be treated so poorly by this “manager”

deisy garcia 
Rating:
5.0

Very easy and efficient service from start to finish , easy pickup and return absolutely no issues would highly recommend this location

jim long 
Rating:
1.0

The AC/fan stopped working on a rainy day, manager wanted to return the truck and swap for a different one but we already where packed. Charged us for gas but later it was their mistake. While communicating about getting credit that was left on my account didn't mention they automatically send cheques after 24 hrs. You can improve by making sure the air works in all of your trucks and have a better refund policy.

Farai Dombokah 
Rating:
5.0

Customer did not leave a comment.

Scott Riddell 
Rating:
5.0

Customer did not leave a comment.

Rae Brown 
Rating:
5.0

Great service at the location, exactly the right equipment for what I needed to do and easy online reservation process.

Graeme Pearce 
Rating:
5.0

Customer did not leave a comment.

Christine Hinds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trish Catton 
Rating:
5.0

The staff was very helpful to me in every way possible, office very clean staff was very helpful , I highly recommend it.

leon w antone  |  First Impressions 
Rating:
5.0

Excellent all round. Highly recommended.

Robert Kimsey 
Rating:
5.0

Nothing everything is great

Cathy Lamont 
Rating:
5.0

I have done plenty of moves and have to mention that this location is the best in London. Moving is difficult…the York Street team is the team that makes sure things are perfect.

Yujie Shen 
Rating:
5.0

Customer did not leave a comment.

Adriana Caicedo 
Rating:
5.0

Customer did not leave a comment.

Sarah Hainer 
Rating:
5.0

Customer did not leave a comment.

Pratiksinh Mahida 
Rating:
5.0

It's hard to improve on service that is already excellent. Everything went smooth and easy with customer service being friendly and helpful! I've dealt with U-Haul a couple times in the past and am glad to see the company has remained top notch! Makes moving so much easier and so much less to worry about when dealing with a good company. Thank you!

Richard Donald 
Rating:
4.0

The personnel were wonderful, BUT I selected this drop-off location when reserving the rental and for some reason you changed it on the day of my rental. I only noticed it when I dropped off the rental at my originally selected location and they were having issues with the checkin process. I still haven't received any proof that I returned the rental on time, in perfect condition and with a full tank of gas.

Michael Gallina 
Rating:
5.0

Customer did not leave a comment.

Noella Engineer 
Rating:
5.0

Customer did not leave a comment.

Ebin Chacko 
Rating:
3.0

The only concern is the truck was not equipped with the dolly and blankets, but the lady who received the truck keys, called me to ask for the dolly and blankets, obviously I said the truck doesn't have the supplies at the time of pickup. She said is not a problem. But I think the.personal needs more control about it. THAKS .

Carlos Sabogal 
Rating:
5.0

I am very happy. I am still a customer as I still have a unit.

steven katsipodas  |  Overall Experience 
Rating:
3.0

There were a few snags, I had booked online to pick up the truck at the Beckworth Mini Mart, London, ON, when I went to pick it up on Beckworth, they had no record or order of it, after some looking into, the location had been redirected to 745 York Street, but I had no idea of this so it put my schedule off by an hour to have to travel to another location for pick up. I understand now about thefts from trucks and items being loaded at time of pick up but that was not explained to me when I picked up the truck and that I had to get blankets and dollies for the truck from in store and didn't find this all out until I got to my move destination when there was nothing in the truck. This was a mistake on the customer service reps part for not informing me I had to do this. Thankfully when I called to let them know about it while in the middle of my move, all those charges were removed from my bill. It certainly was not as smooth and well done as when I rented two months ago and picked up from Beckworth.

Cristina Parker 
Rating:
5.0

Pedro was great

Smruti Sasidharan 
Rating:
5.0

None

AGUSTINE UWANDU 
Rating:
5.0

No problems

John Anderson 
Rating:
2.0

I was told I could change my method of payment upon return of the rental, after asking to switch payment method 2 times before even leaving the pick up location. This ended up not being the case and caused way too many headaches as a result.

Isabella Richards 
Rating:
5.0

Excellent care and great people working at this location

John Burden 
Rating:
5.0

My experience for eight months was awesome. The front desk and help was always available and very courteous. Would recommend it to a friend and thumbs up to the staff there at the facility. Cheers, Dave .

David Chavez  |  Overall Experience 
Rating:
5.0

Had to switch drop off locations as the original site could not receive this size of truck.

Ann Hoffer 
Rating:
5.0

Customer did not leave a comment.

Steven Jewell 
Rating:
5.0

Customer did not leave a comment.

robert maidment 
Rating:
3.0

No clear Directions to the main entrance. The vehicles are parked in a different parking lot. Filthy vehicles, stinking inside and sticky dirty steering wheels. No return receipt provided

Nikhil Naik 
Rating:
5.0

Excellent people who at this outlet. Very friendly and helpful. I recommend you whenever someone is looking for your type of equipment to rent

Daniel Mcneil 
Rating:
2.0

Due to the ongoing harassment from the manager of the site after doing everything asked of me to clean out and downsize which she quoted me on and then gave me a hard time through many emails and was ignorant throughout the process. Still has not been resolved Another employee was handling everything and seen my unit was cleaned out and put into one unit to downsize and confirmed it in person and then I was harassed again from the manager.

robert gahan  |  Overall Experience 
Rating:
5.0

No improvement necessary

Chris Karrandjas 
Rating:
5.0

Moving into storage was easy and carts provided was awesome

Cheryl Rosenow  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATALIE BRADSHAW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Biancardi  |  Overall Experience 
Rating:
5.0

I ordered 3 trucks and a storage unit over the course of of 3 months. Everyone was extremely helpful and helped with anything I needed. I love the fact that you have to swipe to disarm and swipe to open the door and you have your own lock for the unit itself. I needed a smaller unit and they were very accommodating about putting my new unit on the same floor so I could move things easily enough. I will highly recommend to others!

ELISABETH DRISCOLL  |  Overall Experience 
Rating:
5.0

The new GM Melanie is A Star - 5 Stars 11/10! Brittany was also super friendly and helpful. All the staff are friendly, said hello, and always smiling. This is the BEST Uhaul I've ever used! Trucks and trailers are all top quality as well. Highly recommend!

Darwin Tchir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Kellestine  |  Overall Experience 
Rating:
5.0

The staff seem exceptional and I’m very happy so far with everything!

TANYA WILLIAMS  |  First Impressions 
Rating:
5.0

Thanks to everyone for all your help! Thank you!

William Trost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Kao  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynette Enosse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonios Tayoun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrell tchir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Vandenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Joseph Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Crowe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Grace Scott  |  Overall Experience 
Rating:
2.0

Some of the staff need training on how to treat people.

Jackie Iredale  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim Newton  |  Overall Experience 
Rating:
5.0

Staff is amazing and quick to resolve all questions

MICHAEL ANTONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aarianna Benoit  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adib Eshak  |  Overall Experience 
Rating:
5.0

Tori and staff are the best location staff I've ever met. Always friendly, helpful and a pleasure to work with! Thanks again.

Darwin Tchir  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WASEMESSAM AHMAD DARWESH  |  Overall Experience 
Rating:
1.0

Trying to charge me for a unit that no longer have , when I gave notice that I was vacating the unit when I gave notice. Little blonde manager needs to watch her tone with people. She has big mouth on her when back is turned walking away. Tori I believe her name is. Poor management!!!

Crystal French  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emir Eren Denis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Liscombe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel McColl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WASEMESSAM AHMAD DARWESH  |  First Impressions 
Rating:
4.0

Me credit card was on file never notified about monthly payment until it late

JERRAN ANDERSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sarah Rice  |  Overall Experience 
Rating:
5.0

Tori, Brittany, Brock, Michael and all the staff are always super helpful and polite. They are always fair and they all take pride in working there. Awesome staff and management

Darwin Tchir  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vince curcio  |  Overall Experience 
Rating:
4.0

Yes I got my first month free because I traveled from Calgary Alberta

Timothy CURTIS  |  First Impressions 
Rating:
5.0

Friendly and helpful staff

Rohit Sharma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maher Ibrahim  |  Overall Experience 
Rating:
2.0

hard to get manager of 745 york street london, when you are stuck. you are on yr own. will leave this comment on google as well

Delali Yokor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Vallillee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Si Wah Alfred Ng  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSANDIANE DELANEY  |  Overall Experience 
Rating:
5.0

Thank you !

William Trost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nazila Mahooti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Tkatch  |  Overall Experience 
Rating:
5.0

Very nice service, explained everything and helped me with my lock ! :)

Frank Mandalov  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David Taylor  |  Overall Experience 
Rating:
5.0

One word: FANTASTIC.

Chris Stoicovici  |  Online Move In 
Rating:
5.0

Thank you so much to the assistant manager and staff who helped make our charity move in so smooth and helping us with so many options and coming periodically to check in while we were filling and sorting through our unit. Absolutely incredible staff and would recommend to anyonee.

Krystyna Pataky  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

travis keck  |  Overall Experience 
Rating:
5.0

Convenient, secure and well managed. All the stall were helpful and efficient

trevor armstrong  |  Overall Experience 
Rating:
5.0

Convenient location close to my home. There when I needed it. Excellent staff interactions. Thank you.

DAVID KENNEDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geoffory Webber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ingrid Sever  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHERYL-ANN HAWES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ingrid Sever  |  Online Move In 
Rating:
5.0

Staff are super friendly, helpful and knowledgeable. I am running from a domestic abuse situation and they made a very stressful situation..stressless and were extremely understanding and kind which made this situation as pleasant as it could be, for that I'm extremely thankful to them.

Adam Salvona  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

paul smith  |  Overall Experience 
Rating:
3.0

The storage was fine, but the staff member was was continually pushing me aside to train new staff with in person and telephone bookings. Once I didn't mind, but it was over and over. It took way beyond acceptable to process me in

TIMOTHY DIERICKSE  |  First Impressions 
Rating:
5.0

At the beginning the guy who helped me made a mistake but the young lady (I don’t know her name) fixed it, she was friendly, professional and she knows her job. When I came back to close the account she went above and beyond to make sure everything is correct and done properly. She deserve a raise

FANNY NEWPORT  |  Overall Experience 
Rating:
5.0

Delt with the manager She was very helpful, pleasant and accommodating. Would highly recommend.

The Classic Touch  |  First Impressions 
Rating:
5.0

Honestly was going through a very rough time and these guys made it so easy to deal with. Brock was great and the Manager on duty which I didn't grab his name I apologize helped me out when an asteroid hit my life. Even when I stupidly locked my keys in the MOD was so quick to help. Seriously great service.

william lane   |  First Impressions 
Rating:
5.0

Friendly helpful staff, my goto location for rentals.

Clinton Currie  |  Overall Experience 
Rating:
4.0

The only thing that I don’t like is that I checked out on the first and had to pay for the whole month I realized that this is policy but it suck’s other than that the whole experience was good the staff was very good and I had no problems

Robert Carroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia Cortes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BURRELL CHRISTOPER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela Masters  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jason Burt  |  Overall Experience 
Rating:
1.0

Staff harassed me. Constantly. Court case pending.

simon heathcote  |  Overall Experience 
Rating:
3.0

Employee who accepted me had no idea what they were doing. Had to get help from a secondary employee to complete the check in process. She was excellent.

Jason Burt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaki Peters  |  Overall Experience 
Rating:
5.0

The staff at this location were amazing...from start to finish...never had an issue.

Melissa Moss  |  Overall Experience 
Rating:
5.0

24/7 would be nice

Samuel Day  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Gomez Fajardo  |  First Impressions 
Rating:
5.0

Lucas was tremendously helpful. Give him a raise.

Jaki Peters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MADDISON SCHRAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Jennex  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZELDA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassidy Fu  |  Overall Experience 
Rating:
5.0

The staff I talked to was very helpful I'm showing me 2 different storage spaces which was helpful.

Betty Crowe  |  First Impressions 
Rating:
5.0

It was a great experience! Tory was super friendly, welcoming, and professional. The facility is clean, modern, feels very secure, and moving in was a breeze. I will definitely recommend this location to others.

Jasmine Kelly  |  First Impressions 
Rating:
5.0

I dealt with Tori Ellis at the storage facility. She made my day after dealing with all the poor service and being lied to by 3 U Haul facilities in and around the Saint John NB area. Tori stayed with me from check in at storage to taking care of the truck return. At least one U Haul employee showed great customer care and empathy. She is a great asset to U Haul.

Robert Carroll  |  First Impressions 
Rating:
5.0

U-Haul’s new York Street facility in London, Ontario was easily accessed with plenty of convenient parking. The site GM (Tory) was a great help and responded promptly to any questions which arose throughout our rental period. We would unreservedly recommend U-Haul to our family and friends.

Steve Ries  |  Overall Experience 
Rating:
4.0

Slight issue with a staff member inputting an incorrect number on miles travelled, resulting in an overage charge. Spoke with another staff member and after about 15 minutes we had it resolved and the charge removed.

Jonathon Hau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AIDEN ESTABROOKS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adeel Khan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Broadhead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER PEARCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Manna  |  Overall Experience 
Rating:
5.0

Best storage units and very clean and safe

jennifer gratton  |  Overall Experience 
Rating:
5.0

The young lady that helped me,,I can't remember her name...was a great help..she explained everything clearly and simply...was very sweet and kind...I appreciate that.

Melissa Moss  |  First Impressions 
Rating:
5.0

Everyone I dealt with was professional and dealt with my issues in a timely manner. Tori is an excellent manager, is organized and efficient.

Terry South  |  Overall Experience 
No reviews have been submitted for this location.

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