Customer Reviews for U-Haul Moving & Storage of Westchase

3,042 reviews

2890 W Sam Houston Pkwy S   Houston, TX 77042
(24 hour access - outside units and designated interior halls only)

(713) 785-3889

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 785-3889

2890 W Sam Houston Pkwy S
Houston, TX 77042
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Horrible service

Kimberly Williams  |  Overall Experience 
Rating:
5.0

I have no complaints about the customer service, or the equipment.

Candyce Black 
Rating:
5.0

Thank you

CHRISTOPHER JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavontae Nowlin 
Rating:
4.0

Customer did not leave a comment.

TYRONE FRYE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Johnson 
Rating:
4.0

Customer did not leave a comment.

Eva Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah williams 
Rating:
5.0

Customer did not leave a comment.

Evel Cruz Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Stephen Montoya 
Rating:
1.0

Customer did not leave a comment.

brad morgan 
Rating:
5.0

Everything was perfect!!

Luziada Perez-Soto 
Rating:
5.0

The Manager Bob helped me with my storage Needs my U-Haul needs. He was very helpful and accommodating. I will definitely use them again.

Tammy ESTES  |  Overall Experience 
Rating:
1.0

A young lady name Sasha is unprofessional and was coughing everywhere. I should have called the health department Sasha was spreading her germs 🦠 everywhere.

Shanza Walker 
Rating:
5.0

Your representatives Jordon Bennett and Bib Reed were an awesome team working together to ensure that I had a great experience. I will only use this location as long as they are there. Thank you Gentlemen!

Angela Madison 
Rating:
5.0

Windshield had bug marks on it. Other than that the truck was fine. The customer service people at the front desk were excellent.

Kurt Schwenkel 
Rating:
5.0

Muy buena experiencia lo recomiendo y el personal excelente buen servicio

darwin arrieta 
Rating:
5.0

Customer did not leave a comment.

Sascha Flowers 
Rating:
5.0

Customer did not leave a comment.

Fatima Beatriz Munguia 
Rating:
1.0

Better equipment. Tire sensor was on. The wheel alignment was loose which is very dangerous.

Alejandro Arzate 
Rating:
5.0

Mr. Reed was Excellent!!! He treats his customers like family. I will always use this store for my needs and send everyone I know as well.

Marquita Davis  |  Overall Experience 
Rating:
5.0

Awesome

Jackie Price 
Rating:
5.0

Make sure the mileage out is correct, and so the odometer from rolling a entire mile when you've only went 6 blocks.

Judy Washington 
Rating:
5.0

As per our closest location, we had previously tried U-Haul and it was ALL a WORST service and experience, back then! To avoid the same hassle and those reps therefore, this time we did an account online thru the U-Haul app, yet somehow as per a glitch via the online and thru the app, we still had to look for a rep, still available early morning for our scheduled truck pickup reservation. We stopped by again, to our closest location and to our surprise this time, we were even greeted and it was just a total winback! Shout out & Props to Mr Bob!! Made our day, with and Awesome Customer Service, all fast & easy moving

Luisa Arredondo 
Rating:
5.0

Customer did not leave a comment.

Vincent Watkins  |  First Impressions 
Rating:
5.0

Robert and the staff were kind

Eryca Mitchell  |  First Impressions 
Rating:
5.0

Easy dropoff with friendly staff.

Dana Ventouras 
Rating:
5.0

Customer did not leave a comment.

Souleymane Djibr Bakayoko 
Rating:
5.0

Excellent customer service experience.

ARINZE CHIDOLUE 
Rating:
5.0

Thank you,

Steve Dorman 
Rating:
5.0

Customer did not leave a comment.

Shane Mitchell 
Rating:
5.0

Customer did not leave a comment.

DARIUS AZAMIAN 
Rating:
4.0

Customer did not leave a comment.

Zatobia Goins 
Rating:
5.0

Customer did not leave a comment.

De Juana Bowie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jaminca grant  |  Overall Experience 
Rating:
4.0

Friendly customer service, he gave good advise when recommending a vehicle size, it was exactly what we needed.

Carlos Claveria 
Rating:
5.0

This is the first storage facility that has worked with me during a difficult time and wanted to ensure that I was able to keep my unit. The staff has been amazing. I would recommend this facility to anyone. Thank you!!!!!

Tina McGowan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery Jones  |  Overall Experience 
Rating:
5.0

Excellent customer service

Quateshia Houston 
Rating:
1.0

I thought I was going to have an at least average experience here it quickly turned into a nightmare. My storage unit was infested with roaches immediately after I moved in. Regardless of me being disgusted by contamination I didn’t complain. Things quickly took a turn when my storage unit was broken into December. The staff gave me parts of stories and lies. Told me storage wasn’t insured even though I thought it was. Idk just an overall nightmare. I wouldn’t recommend a soul to this location not even the company as a whole. I lost years worth of designer clothing, shoes, and on top of that all of my work equipment for my salon and spa. Expensive things that weren’t protected to the best ability in my opinion. I still want to escalate and follow up with a district leader from corporate.

Jocelyn Cortez  |  Overall Experience 
Rating:
5.0

I had an issue with roadside assistant but the store was absolutely helpful in getting the problem resolved. I also want to mention Jordan customer service is great from the first day of my interaction with him until the last! Roger, went over and beyond to get me the help I need. Thanks Westchsse!

BERTHA FOUNTAIN 
Rating:
4.0

Customer did not leave a comment.

JAKWAN WATKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolina Espinoza 
Rating:
4.0

Have utilities dolleys next time

Janet Lezama 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL ADAMS  |  Overall Experience 
Rating:
5.0

N/A

Calvin Haywood Sr 
Rating:
5.0

the customer service person was polite and explained everything. He is up for a promotion. this was at the westchase location at west beltway 8 and westheimer. i was so tired after the move i could not remember his name. Terry Philpot

Terry Philpot 
Rating:
5.0

Customer did not leave a comment.

PAMELA HENRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIAN PERERA 
Rating:
4.0

Keep it wash. I had a van and both side view mirror was dirty with spots.

Sarah Ross 
Rating:
5.0

Customer did not leave a comment.

Neshawn Frasier 
Rating:
5.0

Customer did not leave a comment.

Michelle Guzman 
Rating:
5.0

Customer did not leave a comment.

Mariel Tejeda 
Rating:
5.0

The. Workers were very courteous/ knowledgeable/ speedy process

jacqueline david 
Rating:
3.0

while, this location is great The itself we have some security measures. It didn’t let us know that the driver door was open until we finished our eight mile trip.

erianna mallet 
Rating:
5.0

Customer did not leave a comment.

Autumn White 
Rating:
1.0

Clean and service, your vehicles horrible, horrible horrible.

lenon jones 
Rating:
5.0

Customer did not leave a comment.

ROBERT SPEAR 
Rating:
5.0

Customer did not leave a comment.

FANY MEJIA 
Rating:
3.0

Customer did not leave a comment.

Stephan Trigg 
Rating:
1.0

Clean the vehicles

lenon jones 
Rating:
5.0

You can’t improve perfection all the workers were awesome if I ever need a U-Haul this is the location I’d come to

CHRISTINA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Sarah Harris 
Rating:
5.0

Customer did not leave a comment.

Katrina Jackson 
Rating:
1.0

First it should start from customer service for all regional offices and second the store where I picked up the U-Haul from . Very bad experience as an customer out of all times I’ve dealt with U-Haul this was the worse experience ever

Ruben Butler 
Rating:
5.0

Customer did not leave a comment.

Julietta Hearne 
Rating:
5.0

Customer did not leave a comment.

desmond blanks 
Rating:
5.0

The Staff was GREAT!!! very helpful, extremely nice, patience and efficient

Andrew Collins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amelia Harbuck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Ustruck 
Rating:
4.0

Customer did not leave a comment.

Otis Lovick  |  Overall Experience 
Rating:
5.0

Friendly Quick and easy

Michael Barker 
Rating:
4.0

Customer did not leave a comment.

sandra mendiola 
Rating:
5.0

Very friendly and very knowledgeable

lorenzo stokes 
Rating:
1.0

Customer did not leave a comment.

Ricardo Williams 
Rating:
5.0

Everyone was so nice and friendly

Shavetta Jones 
Rating:
5.0

Mr Calvin & Ms Davis were extremely friendly & helpful not only at the beginning of my rental period but even to the end. I felt like they really wanted my experience to be an excellent one...and it was. I wouldn't mind using this location again. I do hope more dollies can be made available but I know it's not their fault. I luckily had someone offer me one during my tental.

KEITHA BRUMFIELD 
Rating:
5.0

Nothing

veronica roberson 
Rating:
5.0

Customer did not leave a comment.

Jayla Bennett 
Rating:
5.0

Customer did not leave a comment.

Jayesh Bhakta 
Rating:
1.0

The girl that was working or suppose to be was not very professional. She was on her phone with friends the whole time and she tried to pocket cash from my sale. I would not want to do business with her again.

jeremy jospeh 
Rating:
2.0

I moved in 10/2/2023 then i moved out 11/1/2023 but stuff charged me extra 1 month more 114.95$ . They tell me something confusing. I don't know English fluently but i wanted the getting done. This is unfair maybe legal but unfair. I will think twice if i needed to your service.

Emre Turan  |  Overall Experience 
Rating:
5.0

Very satisfied with the service in this location. Thank you for your help.

Jenny Cando 
Rating:
5.0

Customer did not leave a comment.

BOBBY BRADLEY  |  Overall Experience 
Rating:
3.0

I had to cancel contract 18404785 and call Madera Car Care in Baton Rouge, LA but got no answer. I also called U-Haul West Chase and informed Louis of the cancellation. He said I'd be refunded. I am for my refund and receipt. Regards George Horne

George Horne 
Rating:
5.0

Customer did not leave a comment.

melissa whittington  |  Overall Experience 
Rating:
4.0

Good. Keep it up.

Fanita Mwanthi 
Rating:
5.0

Customer did not leave a comment.

Harry Champagne 
Rating:
5.0

Customer did not leave a comment.

Tameka Frederick 
Rating:
5.0

Customer did not leave a comment.

antrion desCHAMPS  |  Overall Experience 
Rating:
5.0

Calvin and the other employees are very friendly and helpful. They always gave clear information and guidance.

Mark Chambers  |  Overall Experience 
Rating:
5.0

Thanks

Makenzie Smith 
Rating:
5.0

Professional staff

URONDA Gibson  |  Overall Experience 
Rating:
5.0

Great employees and very helpful

ANGELA MENDOZA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt St Hilaire 
Rating:
5.0

Customer did not leave a comment.

KATISHA BAULDWIN  |  First Impressions 
Rating:
4.0

I think time to change vans to EV's.

Emre Turan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DeQuasha Lenford 
Rating:
3.0

I called for extra time on a rental van. I was asked what time and my response was 12. I get a call early in the morning telling me it should've been back at 8 a.m and I think I may have been charged for that mistake also

Jimmar Carmack 
Rating:
1.0

Customer did not leave a comment.

Jonathan Martinez Sanchez 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
4.0

None

benjamin gaona  |  First Impressions 
Rating:
5.0

Excellent service.100%

Alfonso Lopez 
Rating:
1.0

The U-haul was very hot the ac kept cutting off in the tuck..

Lashaunda Hawthorne 
Rating:
5.0

Customer did not leave a comment.

dinora najera 
Rating:
5.0

Customer did not leave a comment.

Cambria Wilson  |  Overall Experience 
Rating:
3.0

There were several issues with gate key altho the security and cleanliness of the place was good. There was not enough lighting in hallways, lighting timers would be helpful. Young lady at the front desk was usually rude, had an attitude and not very helpful most times which was disappointing. Would recommend going to another facility since there are several in area.

Jackie Madison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Galicia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnita Melton 
Rating:
5.0

I had ordered moving blankets and, when Ingot home, realized there were none. I should have checked at the pickup location so this was on me. I was refunded the rental amount when I returned the truck. Overall, very good experience.

Ginger Jackson 
Rating:
5.0

Customer did not leave a comment.

Tamara Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Hayes  |  First Impressions 
Rating:
5.0

Calvin was on the TOP of his game and he was all by his self. Answering the phones taking care of walk in customers and people who had reservstions. He is a Super Star!!!! Thank you, Sheran Stepanian 713-291-8446

SHERAN STEPANIAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Espinosa 
Rating:
5.0

Customer did not leave a comment.

Tawana Keller 
Rating:
1.0

I returned the truck the following day at the counter. Truck did not get checked in by the rep that got my keys. I get a call the next day from someone at this location saying at never returned the truck, then I checked my statement and there is an additional $117 charge. I called and they said it was due to the gas tank not being returned to the same level. I only traveled 22 miles so there was no way I used that much gas and I returned it back with the same amount I had to drive back to the location to speak to the manager and show them the receipt showing I returned it the following day as well as my receipt for gas. Someone there did not check in my truck when I handed off the keys, and took (syphon) gas out to make me pay for it. I have a corporate account and have been renting trucks with U-Haul for over two years, but if I have to waist my time dealing with unnecessary charges, I may need to take my business elsewhere. U-Haul needs to improve/train their employees on how to treat customers right, the last thing the next customer would want to do is have to waist time having to deal with uhaul representatives after their move.

Dwain Williams 
Rating:
5.0

Customer did not leave a comment.

Litha Akins 
Rating:
5.0

Customer did not leave a comment.

ANEDRA IWUEZE 
Rating:
5.0

Already top notch

MARVIN CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Adedeji Adekanbi 
Rating:
5.0

Customer did not leave a comment.

lyzett gomez  |  Overall Experience 
Rating:
5.0

Again, Calvin and his staff are outstanding. No issues with the service and the staff were kind and accommodating.

PHILLIP URBANCZYK  |  Overall Experience 
Rating:
5.0

U-Haul Westchase is definitely the best storage facility place. A friendly and professional atmosphere.

shanza walker  |  Overall Experience 
Rating:
5.0

The storage agents or representatives are so professional and caring. They listen to your concerns and issues. I will definitely recommend this U-haul storage facility in Westchase. Number 1️⃣ in my book.

Shanza Walker  |  First Impressions 
Rating:
5.0

The guy that took care of us was helpful and efficient!

steven pillar 
Rating:
5.0

I've had my 2 storages since 2018 and am very happy with the staff and location

Sandra Broussard  |  First Impressions 
Rating:
5.0

Great customer service and very quick return process.

Brandion Taylor 
Rating:
5.0

Customer did not leave a comment.

kyosha yarbrough 
Rating:
5.0

I moved out August 11th not the 23rd

Alicia Dodd   |  Overall Experience 
Rating:
5.0

Mr. Calvin and Pam customer was excellent ! They made sure I had everything I needed. Thanks you’ll !

QunAndria Briscoe 
Rating:
3.0

Customer did not leave a comment.

Michael Swanick 
Rating:
5.0

very helpful staff! no matter how far this is alwaus my preferred location

CRYSTAL COTTON  |  Overall Experience 
Rating:
5.0

The manager excellent. He explains everything thoroughly to me and went out of his way to make sure I was comfortable and understood how everything work 🙏🏽

members only   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Pierce 
Rating:
5.0

Great service

hicham samai 
Rating:
1.0

Replace the staff. Every one of them. Continues to be the worst customer service on the planet.

Guy Arrington 
Rating:
5.0

Customer did not leave a comment.

Brian Williams 
Rating:
5.0

Nicer than I expected it to be.

Albert Thurston  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

wendy parent 
Rating:
5.0

Customer did not leave a comment.

Quynishia Smith  |  Overall Experience 
Rating:
5.0

We had a pleasant and smooth experience

Ronald Aberin 
Rating:
2.0

They uhaul system at this location is not good. The staff had issues finding an open unit because the system kept showing them units as “available” that were still being used. The manager at this location needs to fix the system issues because many people have complained about it for a long time. I moved out and yet I am still getting letters that I am occupying the unit and have to pay rent, even though I checked out my unit at the front desk and received paperwork for it. Not a good system at all.

CRYSTAL NGUMEZI  |  Overall Experience 
Rating:
5.0

Customer Friendly and Accessible

christopher jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marketta Christie 
Rating:
5.0

Very nice and understandable staff. Extremely courteous and Mr. Calvin is too notch.

Doretha Williams  |  First Impressions 
Rating:
5.0

THANK YOU

VICTORIA BETANCOURT  |  First Impressions 
Rating:
5.0

Make sure your trucks are clean. Hire more customer service on the weekends so wait times aren't hours. Quit referring people to your telephone app, it's horrible

barbara holman 
Rating:
5.0

Everything was great

LISA CANNADY 
Rating:
5.0

Customer did not leave a comment.

yousif ghsham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Brenner 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MACK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILFRED OMAGBEMI  |  Overall Experience 
Rating:
5.0

The manger very helpful would definitely recommend this storage facility

ANGELA MENDOZA  |  First Impressions 
Rating:
5.0

Calvin was super helpful and professional

KEVIN MEINE  |  Overall Experience 
Rating:
5.0

The owner, Calvin, was extremely helpful and accommodating. Genuinely just a great guy. I did not at all expect such hospitality while renting a storage unit of all things.

PHILLIP URBANCZYK  |  First Impressions 
Rating:
5.0

Customer Service was great

Jordan Bennett  |  Online Move In 
Rating:
5.0

Friendly and professional

Amelia Harbuck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Algeria Hunter  |  Overall Experience 
Rating:
4.0

It was a rough start but everything got worked out. My only suggestion would be they review update and information clear

john donat  |  Overall Experience 
Rating:
5.0

The owner and his wife are nothing short of Amazing and helpful

NASTASSIA CLIFFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheletha Lebranch  |  Online Move In 
Rating:
5.0

Yes, I will recommend y'all easy process. If you need to keep the truck longer you can. Ya are a great company. Thank you so much for your service.

antrion desCHAMPS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derrick jackson  |  Overall Experience 
Rating:
5.0

Just AMAZING...Period ....

teresa brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blake Long  |  Overall Experience 
Rating:
4.0

The only suggestion I have is to have every door secured when showing which units are available. One unit was wide open with someone’s stuff inside and one unit was showing customer ready and someone’s stuff was in there.

KEVIN MARTIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

amber mitchell   |  First Impressions 
Rating:
3.0

In response to the Average rating: • The maintenance of the office, grounds, and storage units - excellent. • Staff interaction (friendly /helpful) - Average, The older gentleman comes across as rude and cynical. • Issues - (1) The printer was not working so I was not able to get a paper copy of my agreement. (2) I still have not received an access card to gain entry to the storage units. Currently, I have to go during business hours which is inconvenient with working.

APRIL JONES  |  First Impressions 
Rating:
4.0

Ms. Daniels, Garrett and Mr. Haywood are amazing. If I ever need storage in the area - this is my only choice! Thank y'all 😊

Marissa Carr  |  Overall Experience 
Rating:
1.0

Manager was of no help

Matthew Berry  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kareena Iliasu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique Lewis  |  First Impressions 
Rating:
5.0

Calvin Haywood helped me a lot promote him!!

JOSEPH OBASOGIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA YOUNG  |  First Impressions 
Rating:
3.0

Smelled in the hallways of the storage

BRYANETTA STINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katia marrero  |  Overall Experience 
Rating:
5.0

Calvin was great! And there of the personal were too. But there are some charges in my account that should not be there and those charges still are shown in my credit card statesman how long before those charges get taken out of my credit card?

Ricardo Canelon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heleen Akrawi  |  First Impressions 
Rating:
5.0

GREAT STAFF!!

brandi armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULETTE JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALAN LAMBERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY EHRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresia Gossett  |  Overall Experience 
Rating:
5.0

Awesome staff very friendly and helpful

Brandi Rouse  |  First Impressions 
Rating:
5.0

Will use this location everytime

Sheasta Jones  |  Overall Experience 
Rating:
3.0

Gates and access doors frequently had operating issues. Staff always helpful.

George Hepburn  |  Overall Experience 
Rating:
5.0

Calvin is a great and best customer service rep. Please give him some help. He runs around like crazy to help everyone

Gloria Patricia Dobson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katia marrero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLI LINK  |  Overall Experience 
Rating:
5.0

The guy in the front helped me out he was great!

lakechita halbert  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

JACQUELINE ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delysa Edigin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keeton Howard  |  Overall Experience 
Rating:
5.0

Excelente

Jean paul Gantes  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

DONICE SMITH  |  Overall Experience 
Rating:
2.0

Staff left me behind tried to overcharge me for a truck GM was rude could not get access to storage while carrying a truck loaded with furniture on a rainy day unacceptable events

DONICE SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DaiTrell Ingram  |  First Impressions 
Rating:
5.0

The staff went above and beyond to ensure that I was treated with respect and that I was happy with your services.

MONIQUE JACKSON  |  First Impressions 
Rating:
4.0

Very good facility and good management. Thank you Calvin!

Scott bonner  |  Overall Experience 
Rating:
5.0

Excellent staff. Very responsive. I also recently rented a truck, and there was a minor issue with the bill. Within a day the staff follow-ed up and resolved the discrepancy. Very good honest staff. The location is very accessible, right next to beltway.

Ken Ewers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique Bingham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sunshine Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fabiola Respeto  |  Overall Experience 
Rating:
1.0

All the lies and deceit that i experienced was ...well...there are no words for it.

Jayson Turnbull  |  Overall Experience 
Rating:
5.0

Courteous and informative

james stitt  |  First Impressions 
Rating:
5.0

Thank You for your service.

LADONNA RICHARD  |  Overall Experience 
Rating:
5.0

Mr. Calvin & Chris not only made my experience amazing and go smoothly I truly appreciate those gentleman for there hard work and making sure I was taking care of ; that type of customer service is what I miss seeing from company these days. Those gentleman treat and take care of everyone the same & make you feel so welcomed. Thank you again gentleman

BRANDIE TINKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL WOODBERRY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fabiola Respeto  |  First Impressions 
Rating:
5.0

Mr. Calvin and Staff was very friendly, knowledgeable and helpful. i could not ask for better assistance than this!

JACQUELINE ANDERSON  |  First Impressions 
Rating:
5.0

I had no problems during the three years that rented this storage unit. The staff was very helpful and professional.

BESSIE NASH   |  Overall Experience 
Rating:
2.0

I don't have 24 hour access to my unit and wasn't informed of it either.

Marie Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sasa pezic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Mccrory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Valigura  |  Overall Experience 
Rating:
5.0

Excellent Customer Service, Thank You

Maribel Amador  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jada Clarkson  |  First Impressions 
Rating:
3.0

The levator was not operating and had to move from the

Danny Villa  |  Overall Experience 
Rating:
5.0

It was a smooth and easy process checking in and out. Thank you

Rebecca Mokuolu  |  Overall Experience 
Rating:
4.0

The staff was very helpful and very nice. Helpful and friendly. Thank you for helping me.

latanya collier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sasa pezic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHY WARMUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM GYFTAKOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN KAREEN STEARNS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darwin Amaya-Mejia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ursula Sandjo Njike  |  Overall Experience 
Rating:
5.0

I was very satisfied. The agents were very professional, and friendly. I will definitely recommend the facility to friend, and family members. Thank you.

Fatou Gueye  |  Overall Experience 
Rating:
5.0

Very pleased with uhaul storage, that been around for years and I been using them for years. Yes I will recommend them 🙂

Johnny Milton   |  First Impressions 
Rating:
1.0

My unit A339 was broken into and they stoled all of my belongings!! I made my payments on time!! I’m not happy about this at all!! I didn’t pay my money for my things to be taken from me!!! This is considered very poor business and service!!!! This is not acceptable and something need to do done or I will take this to court!! I have proof, witness and pictures to back my case up!! Will need recommend this facility to no one!!!

Cicely Flowers  |  Overall Experience 
Rating:
1.0

I fell on hard times and got behind on my unit I was told by a manager that I could sign a agreement and pay to keep my storage and gave him the date I would come in and he approved it. Only to get a call from a lady saying that I couldn’t and my unit was being sold despite what me and the manager had agreed on. And I literally lost everything I owned. I think that was unfair

LACHASATIE GRANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

levi shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Mays  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoyia Stith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vivana arriaga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruby Koltko  |  Overall Experience 
Rating:
5.0

Reggie was very helpful and knowledgeable.

KYRA HARRIS  |  Overall Experience 
Rating:
5.0

The customer service was great . The people working there were friendly and helped me with the entire process .

ASAD ALI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy edghill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley lovett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramesh Muthusamy  |  Overall Experience 
Rating:
4.0

On the day of moving out of my storage someone left the funk of raw personal stintich Of their low body in front of the storage I once had I was sore embarrassed when the movers smelt it and made comments about it not being a black but continue voicing words all thru the moving....... Of they were all man

cheryl johnson  |  Overall Experience 
Rating:
4.0

Unit was clean and ready for me when I got there. Online check-in was simple and easy to understand. The only improvement I would suggest is cracking down on the gate usage. There was almost a free-flow of people entering without codes or access cards.

Bradly Greer  |  Online Move In 
Rating:
5.0

Great place anything and anyday. Wonderful and the best management I can verge for and friendly Manager. I will always work with U haul and also recommend to friends. Thank you for taking care of my properties.

kingsly okoro  |  Overall Experience 
Rating:
2.0

This was an interesting trip. I initially used this storage unit because it was the only one open at the time in my area. I got there at opening time, and the 2 attendants were already overloaded. Only one person appeared to be able to operate the computer, and from what I heard the system was down. Once it was my turn, approximately 30 minutes later, I rented a unit on the midway. My movers had already arrived to fill the unit. When I went to inspect the unit, it already had a lock on it. I was told that the staff could do nothing about the lock. This resulted in unnecessary delays to the access to the unit for my movers. Upon notifying the main attendant, Joe, found another unit. For my troubles, he offered the first month rent free. By this time, my credit card had already been charged for the unit. I asked the attendant what they would do about the charge, and he said that I had a credit. I took his word on good faith and left my items in storage. Thinking I would still have the account credit. 14 days later I need to remove my items, and there is an unrented U-Haul van in front of the doors to get to my unit. When I told local management, they said they could not move the truck. This resulted in unnecessary delays to the access to the unit for my movers. When I went to close the account, and explained my situation. I asked about the credit, and the attendant said I would need to come back when the manager was there. I came back another day, the manager appeared to be there. He tells me that he sees the notes of what happened, but he does not see the credit to the account. I decided to close the account. As the manager checked on the unit, another attendant tells me to call the corporate number, as there is nothing they can do for me. I called the corporate number, and described my situation. They apologized and said that they would contact the manager to find out what happened. Corporate tells me that the manager would call the attendant that made the promises, and get back with me that day. It has been over 24 hours and I have not heard from the Corporate or local manager. I would like the promise of the first month free to be honored and I would like the unit cost to be returned to my account. The delays to my moving company is worth that much.

JAMES SMITH  |  Overall Experience 
Rating:
3.0

It’s SO creepy inside! It’s an older building, so it’s not surprising that there are creaking sounds. However, that, coupled with lights that only come on as you move through the building, and that leaves the hallway behind you and further ahead of you so very dark, was just too much for me. I didn’t feel safe.

Stephanie Newman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John deangelis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Hendricks  |  First Impressions 
Rating:
5.0

Mr. Calvin, Carl and all the staff were very professional and very helpful. I will recommend this location to others.

ZELLORIA JAMES  |  Overall Experience 
Rating:
4.0

After looking at the selected storage unit I noticed the overhead door is only about 90” tall. The orange facade above the door creates the look of an opening closer to 9 ft tall. If it were actually about 9 ft. tall it would make loading and unloading my item a lot easier and faster. One of the door tracks is very loose near the top of the track and the door comes out of the track. The mounting bracket is bent and should be straightened out or replaced. We will see how the maintenance man handles this this week.

Lee Friedrichs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Rath  |  Overall Experience 
Rating:
3.0

Got billed twice after move out. Still waiting for my second refund

NICOLE HOLMES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yarissa Elibeth Vallecillo Funez  |  Overall Experience 
Rating:
5.0

MY STORAGE FACILITY WAS VERY CONVENIENT AND WELL LIT FOR WHATEVER TIME I WAS THERE. THE STAFF WAS VERY FRIENDLY AND ASSISTED ME WITH QUESTIONS OR CONCERNS VERY RESPECTFUL AND IF POSSIBLE WILL USE THEM AGAIN WHEN I NEED TO STORE ITEMS AGAIN.

CARROL FREDERICK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenneth henry  |  Overall Experience 
Rating:
5.0

El personal muy eficiente y amables muy excelente experiencia ❤️

Claudia Navarrete  |  Overall Experience 
Rating:
5.0

Overall service was phenomenal!

TRAVIN GATES  |  Overall Experience 
Rating:
2.0

I was trying to save my storage. Pandemic hit and it was fees on top of fees. I received a call about making a payment called the same day. It rung until it rolled over to the call center and never received a call or a letter or anything. This was a horrible experience and now i have none of those things anymore. Call to see what can be done and they seem to have an attitude all the time.

Jackueline Stephens  |  Overall Experience 
Rating:
5.0

Cube Storage at 2890 Sam Houston PkWY S is the best as it get.

PAUL DORSEY   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leann Bonton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANN ARY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Davis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amber Boyd  |  First Impressions 
Rating:
5.0

BLACK MAN working there on May 2nd 2021 is the BEST EVER. He is SUPER SWEET, PROFESSIONAL, PATIENT, KIND, and SERVICE US EXCELLANT. We are so sorry we don’t know his name.

Kristi Nguyen  |  Overall Experience 
Rating:
5.0

The guy i found In reception on Monday 26 April 2021 at 4pm was nice and helpful ( i don’t remember his name). We went through all paperwork and he explained me well the process.

Anouar Meharga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Dodge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS NILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sanders Kilpatrick  |  Overall Experience 
Rating:
5.0

Calvin helped me out alot with the storage and moving with giving me good quality info and he made everything more easy

Mikal Harris  |  Overall Experience 
Rating:
5.0

Darius and the general manager woman went beyond service to help me and I appreciate them very much.

MARIANNE ESTRADA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kwasie andrews  |  Overall Experience 
Rating:
4.0

Staff was friendly knowledgeable and efficient.

ZELLORIA JAMES  |  First Impressions 
Rating:
5.0

Joseph showed me a unit and saw there was some type of kiquid spilled on the ground so he immediately gave me another unit that was clean and ready. He was very helpful and nice.

AYANA JOHN  |  Overall Experience 
Rating:
5.0

Manage was very nice ,and acomadating .I really enjoyed my experience.Will be using the everytime.

eddie hines  |  First Impressions 
Rating:
5.0

Joanne has a very clean, extremely well maintained facility. I rented from this Uhaul facility for 8 months, I never once saw inoperable security equipment nor trash around the property. Joanne and her husband are wonderful and kind, which makes perfect sense as to their choices in choosing the team they surround themselves and their customers with. Excellent location and I tip my hat and two thumbs up for curb appeal!! Never thought I would say that when speaking of a storage warehouse facility. If you need a storage space this is your place!!

Vinita Piper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARIUS JERRON HUNTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon ayiro  |  Overall Experience 
Rating:
5.0

never had problems or bad service while being a customer at Uhaul

DARIUS JERRON HUNTER  |  First Impressions 
Rating:
5.0

Joan is amazing. Friendly team.

tiffany edmond  |  First Impressions 
Rating:
1.0

I had such a bad experience that I ended up cancelling and went to Public Storage and rented with them. Public Storage system was seamless and cheaper for a larger unit than what I was going to rent with U-Haul.

Lourdes Garcia  |  Overall Experience 
Rating:
1.0

I was robbed for everything I own and manager never even got back to me about fileing a claim.She said she did'nt think I could file because there was no evidence of a break in.I can't help that.And that is ridiculous.I am quite sure robbers break in all the time and leave no evidence.She said she'd talk to her supervisor then never got back to me.I was obviously robbed it did'nt even do me any good to have the insurance .When I told her I had 1000 dollars worth of stuff she just said no.Like that was'nt possible.

Debra Stech  |  Overall Experience 
Rating:
5.0

Excellent service and well run facility - highly recommend it!

William Jackson  |  Overall Experience 
Rating:
5.0

Mrs.Joann was an amazing person, did everything she could to convince me that was the place for me to store my belongings! Didn’t have the storage size I needed but she made it work! Very pleased and highly recommend

Jonathan Guillen  |  First Impressions 
Rating:
5.0

Smelled a little like urine and smoke.

Sonny Cash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonny Cash  |  First Impressions 
Rating:
5.0

Outstanding Customer Service! Property, Units & Vehicles always very clean. Highly recommend Thank you

Sandra Choleva  |  Overall Experience 
Rating:
5.0

Great service, very knowledgeable staff.

Ken Ewers  |  First Impressions 
Rating:
5.0

I'll be back

Thomas Love  |  Overall Experience 
Rating:
5.0

Joanne was amazing extremely helpful and professional. i will recommend uhaul to all:

Kristopher Schmalz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Youngblood  |  Overall Experience 
Rating:
5.0

Just exceptional! storage and teamwork at location

Gery Wyche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Vargo  |  Overall Experience 
Rating:
5.0

I used the storage unit for a couple of months and i never had any issues. They were very helpful and helped make my moving out process easy.

Shade Jolasun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Cote  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erin Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert McKenna  |  First Impressions 
Rating:
5.0

Great management!!

Gery Wyche  |  First Impressions 
Rating:
5.0

Keep the good work guys. And thanks The Rifas family.

Wilfredo Rifas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Higgs  |  Overall Experience 
Rating:
5.0

Joanna is the best

Stephanie Cote  |  First Impressions 
Rating:
5.0

The lady was very nice and I will recommend to family and friends.

LAWRENCE DANTE MOLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J RAYMOND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Stech  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Key  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA REITZELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allyson Nixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy Brown  |  First Impressions 
Rating:
5.0

Joann was awesome and extremely helpful.

Kristopher Schmalz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Vargo  |  First Impressions 
Rating:
4.0

the light would not come on in our unit.

Robert McKenna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada Violeta Nanutti  |  Overall Experience 
Rating:
5.0

Mrs. Joann was excellent very professional.. Yes! I would recommend any of my friends to this U-Haul.. Mrs. Joann was so professional. This is how you treat the customer ... and may GOD Almighty bless her & her family ..once again thank you..

Alvin Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Correa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Matthews  |  Overall Experience 
Rating:
5.0

The employees are a blessing in the manager is an answer to my prayers. Professionalism and customer service were exceptional. The people that work here are not only hard workers but good genuine hearted Americans and that alone speaks volume!!! U-Haul is not just a business it’s a business that cares!!!

Demacio Johnson  |  Overall Experience 
Rating:
5.0

Staff are motivated and friendly. This is a secure and well managed facility. Added security measures ensure that entry gate and elevator access are linked. Only issue is long term budget impact - rent is month to month and rent increases can and have occured with little advance notice. The last increase labelled as "nominal" was in fact 7%. All in all, given that only 2 increases occured during the 20 years I rented, the experience was reasonable.

STANSBURY DUR  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

laquita copeland  |  Overall Experience 
Rating:
4.0

I would use again.

Greg Gripp  |  Overall Experience 
Rating:
5.0

The managers and staff were great!

Penolope Konderla  |  Overall Experience 
Rating:
4.0

The current manager is so kind and friendly. Wish she was there all along.

Irene Easterling  |  Overall Experience 
Rating:
4.0

checking in on a one way, I was disappointed that the on site person suggested I call the 800 # which I did then, after a 10 minute wait online, was told that I needed to call scheduling to check in my one way..... what the heck is that about UHAUL. For god sake. please correct that broken process... after a 12 hour day of packing, driving and unloading in 100 degree heat I don/t need the run around from a person on a phone or in the office.

Robert McKenna  |  First Impressions 
Rating:
5.0

I have seldom worked with an organizations people as friendly and as helpful as JoAnn and her entire staff. Thank you for putting them in place.

M M Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Ellis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kierra Floyd  |  First Impressions 
Rating:
5.0

U-Haul was quick in finding a truck same day at a convenient location. Picking up the truck and returning it was easy.

Guadalupe Soto  |  First Impressions 
Rating:
3.0

Facility is great, just some of the folks who work there need to remember it doesn't hurt to be nice and courteous to the customers.

LORRAINE ROBERTS  |  Overall Experience 
Rating:
5.0

The associates were very friendly and helpful.

Robert Matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaToya Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN BARRON  |  Overall Experience 
Rating:
5.0

The owners were tremendous and really care, and most staff very helpful yet some front desk staff could benefit from some customer service classes yet I commend them working in today's environment of covid. I will say I am disappointed in uhaul for not bringing down prices at all, and I called to ask. I moved to Proguard and hav an alarm on my unit and provided a lock for free, and pay half the price of uhaul. I recommend uhaul consider safety and business practice of Proguard and do some changes. Thanks for storing my belongings for 3 years, Phillip

Phillip Lewis  |  Overall Experience 
Rating:
2.0

The unit above my unit (a029) is leaking something oily and it got on my furniture and it will not come out.

JANEE monique STAPLES  |  Overall Experience 
Rating:
5.0

Great facility. Met our needs and exceeded our expectations.

Jan Byth  |  Overall Experience 
Rating:
5.0

Staff act as though he was tired but got the job done

frederick dunn  |  First Impressions 
Rating:
1.0

when I signed up to rent the unit i gave my banking info for auto draft payments. the first payment went without hick up. the second payment i got a notice i was late so i called and gave me banking info again they made the payment. every month forward i would get an email of a late fee assessed and would have to go online to pay my rent payment. i set up auto payment every month and it never would auto pay. for 6+ months i had to pay more than $50 in fees because of their payment system never working and them not notifying me of the payment until after the fees were put onto my account. i finally got fed up with it and moved my stuff out and cancelled my unit. would I recommend this place? no unless you pay for the unit 12 months at once.

Timothy Phillips  |  Overall Experience 
Rating:
5.0

Nice and professional staff. They were helpful to me.

MICHEAL PUGH  |  Overall Experience 
Rating:
5.0

The young lady (w glasses) was great! When I came in to ask about storage, I asked her, her name because I noticed how much of a professional she is.

regine d waiters  |  First Impressions 
Rating:
4.0

Nothing to report

Denise Marie Henry  |  Overall Experience 
Rating:
5.0

It's was awesome.

JANEE monique STAPLES  |  First Impressions 
Rating:
5.0

The entire experience, from rental to check out, was quick and painless.

Paul George  |  Overall Experience 
Rating:
5.0

Wow! Great customer service! Efficient! Thanks Katy

Agnes Holden  |  Overall Experience 
Rating:
4.0

The Gentlemen I worked was very helpful and took care of all in the best time possible. My only suggestion would be to have two people working to cut down on long waiting times.

Steven Miller  |  First Impressions 
Rating:
5.0

Had the storage for six years . Never had a problem

JOSHUA JAMES TUBBS  |  Overall Experience 
Rating:
3.0

I was blocked to access the storage on the 3rd even when my contract run to the 7th

David Morante  |  Overall Experience 
Rating:
5.0

Cheryl and Al were awesome! They were such a great help with getting us into the right unit! Amazing customer service and genuinely nice people! Storage unit was very well maintained!

Jehsi McKenzie  |  Overall Experience 
Rating:
5.0

Joe is a very knowledgable subject expert in U-haul products and an outstanding customer service professional.

SARAH AMELA LARA  |  Overall Experience 
Rating:
5.0

Ok thanks again

PATRICIA WEIHS  |  Overall Experience 
Rating:
5.0

Excellent Service and Very Courteous Staff at this Location!

Satyajit Sanyal  |  Overall Experience 
Rating:
5.0

Wonderful personnel who help in every way.

Donna Jean Cunningham  |  First Impressions 
Rating:
5.0

Cheryl was the best.

Lakeshia Brandon  |  First Impressions 
Rating:
5.0

Both Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.

Kevin Bohacs  |  First Impressions 
Rating:
5.0

The experience at this U haul facility was amazing and the staff was helful and always willing to guide and help where they can . Especially a new employee cheyrl was very helpful. thanks.

tex-linetrade Feroz  |  Overall Experience 
Rating:
5.0

Great Experience!

LaNesha Baines  |  Overall Experience 
Rating:
5.0

The facilities closed early on Sunday night. That caused us pain, for we did not know that. Some areas were 24/7 — we didn’t know that we were in a more restrictive area.

Carl Sandlin  |  Overall Experience 
Rating:
5.0

Everything was perfect. The staff was also very nice & helpful.

Brandy White  |  Overall Experience 
Rating:
5.0

Very pleasant staffs and awesome customer service

Hau Le  |  First Impressions 
Rating:
3.0

Customer service really counts. Your employees made me feel like a burden instead of a guest.

PRESTON HORD  |  Overall Experience 
Rating:
1.0

Reserved a uhaul & a storage. Location of Uhaul was changed 3x. I went to locate the storage and no one had my reservation. I go up to the location and I had many questions that went unanswered.

Erica Narvaez  |  Reservation 
Rating:
5.0

Very nice staff

SADIE ZACHARY  |  Overall Experience 
Rating:
5.0

Staff at this location is fantastic. Knowledgeable,engaged,fast,patient, great attitudes etc. Honestly I can not remember a services staff that I have used for ANYTHING that was even close to as good.

drew donahue  |  Overall Experience 
Rating:
5.0

THANK YOU MARIA AND REGIONAL FOR HELPING ME IN A DARK HOUR IN MY LIFE. GOD BLESS YOU WITH MY SINCEREST DEEPEST APPRECIATION. I LOVE YOU IN THE LORD JESUS CHRIST. THANK YOU. PEACE LAURA B.

LAURA BALDASSARI  |  Overall Experience 
Rating:
5.0

U have one dangerous habit. We had storage on the second floor. The elevator was occupied for and extended time and the exit doors to the stairs were LOCKED. This is deadly in case of fire.

mary fisher  |  Overall Experience 
Rating:
5.0

Really nice folks. Thanks.

dale russell  |  Overall Experience 
Rating:
5.0

Maria and Patrick make this facility hum! They are very customer focused and professional in their approach and attitude. More than willing to help in any way possible and are on top of account always

Paul Anthony Tennet  |  Overall Experience 
Rating:
5.0

Maria was always thorough, available and understanding. I appreciate their service!

Brittany Hall  |  Overall Experience 
Rating:
4.0

NA

YOLANDA WASHINGTON  |  Overall Experience 
Rating:
5.0

The cleanest storage place I ever visited/checked. I rented a unit at UHAUL Storage Westchase for 5 years. It’s clean, safe and secure. Thank you Maria for your excellent customer service!

ESTELITA B JOHNSON  |  Overall Experience 
Rating:
5.0

I rented a space to store my clothes after Hurricane Harvey. The staff was friendly and helpful. The facility was spotless, and I appreciated the security of a gated building.

Susan Moskowitz  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

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