Customer Reviews for U-Haul Moving & Storage of Watertown

Rating:

5.0

Friendly and knowledgeable staff. Thank you very much!

Rating:

5.0

Post the number for the road side service a little bit better; hard to get a hold of help when the light came on.

Rating:

5.0

Everyone was friendly & customer service was excellent.

Rating:

5.0

Drop off location was good. Staff was helpful. No issues.

Rating:

5.0

We were running a little behind Call ed U-Haul and they said it's was ok that they bumped us up a half and hour That was very nice Deborah Hockey

Rating:

4.0

Everyone and everything was great.

Rating:

5.0

Nice folks, quick and easy service.

Rating:

4.0

They were very nice to work with.

Rating:

1.0

When I returned the uhaul I informed the guy that the uhaul wouldn't turn on 3 different time, I had to jump the uhaul 3 times, and call roadside one of those times, and he didn't do anything, I feel like I shouldn't of even paid anything for the inconvenience and stress. He didn't even tell the manager, and when I asked to speak with him, he's not here , I will have Michael call you. No one has yet to call me yet. Unprofessional. Never again will I do a uhaul period.

Rating:

5.0

great service

Rating:

5.0

YOU CHARGED A $15 SURCHARGE TO USE A DEBIT CARD VS CASH, MOST BUSSINESSES CHARGE A 3% SURGHARGE FOR A CREDIT CARD USE!! I HINK THIS WAS A OVER CHARGE FOR A $45 RENTAL FEE

Rating:

5.0

You guys did a great job

Rating:

5.0

Drop off location wasn't really my choice however no dealer within 25 miles. Trip to the drop off location has numerous dealer opportunities through Cape Vincent, Clayton, Dexter. Just thought you should know the AFM has many missed opportunities. Thank you

Rating:

5.0

Nothing. Everything was great the staff the equipment,

Rating:

5.0

Very simple process to rent truck. Staff was very courteous and helpful1

Rating:

5.0

Yes

Rating:

2.0

Truck had no breaks and had issued with steering and was not safe to be on the road.

Rating:

3.0

I got double billed for using U-Haul at least from what my bank account says I was charged twice

Rating:

5.0

Great service, always Ready for help.

Rating:

5.0

I really felt nothing could be change very good customer service

Rating:

1.0

Someone stole it

Rating:

5.0

Great people

Rating:

5.0

Great customer service

Rating:

5.0

Your associate during the rental process and the associate during the return process were both outstanding. They made the process easy and we were very pleased with the rental trailer. Keep up the great work!

Rating:

4.0

Prompt and courteous

Rating:

5.0

The guy was very nice and helpful thanks . Mike

Rating:

5.0

As a regular I find it very good and convenient I recommend it All the time

Rating:

4.0

Good job,no snow next time please.

Rating:

5.0

Spoke to Mike the manager everything was great looks like he has a great team .

Rating:

1.0

Was told wiring harness could not be installed due to parts that need to come fro Chevy dealer. So I immediately went down the rode to the Chevy dealer and was told it need the parts from Chevy and was confused why U-Haul could finish the installation properly for you. I spent 350 for a have ass completely project . Not very happy at all. A call regarding this problem would be appreciated. Thank you

Rating:

2.0

Used a car trailer, straps for front wheels had been cut an proved to be too short for my jeep, stock tires nothing crazy, so I had to get a tow strap and cut it to allow for proper securing

Rating:

5.0

Excellent customer service…the representative (a young female) was professional with the customer in front of me as well as me. When I returned the van, she was still outstanding. She should be on the corporate ladder for U Haul!!

Rating:

5.0

I don't think I have ever had an issue renting a truck from this facility.

Rating:

5.0

This comment has nothing to do with the sites, but to U-Haul as a company. I found it very frustrating that it cost me double to drop the trailer off at another location.

Rating:

5.0

No problems. Excellent service.

Rating:

4.0

Did the 24 hour drop off which is fantastic. The facility at 11pm was well lit, well signed and easy to find.

Rating:

5.0

Overall very satisfied with equipment and service.

Rating:

5.0

The Watertown UHaul

Rating:

4.0

Good price

Rating:

5.0

Great counter service! Efficient, kind, and able to problem solve quickly!

Rating:

5.0

The truck was clean but it needs an alignment and power steering fixed!

Rating:

5.0

Great customer service!!!

Rating:

5.0

Customer service is excellent now - no suggestions for improvement

Rating:

5.0

Happy with the service and how helpful that the staff is.

Rating:

5.0

Struggled to complete the online pickup. Needed to verify employment. It was 5:30 am. No one was there. Struggled to even figure out the app. I attempted 8 ties to complete pick up. Struggled to open the key box. Couldn't take photos or inspect truck it was dark. (understandable) Pick up took me 1.5 hours, not happy and frustrated. Engine light can just before I returned it. Upon return, the staff and manager were wonderful. I just hated the self-pickup process.

Rating:

1.0

I had a very bad experience speaking with Mr. Michael Duffy he gave me a very hard time I was very irritated with him in his service would not return my phone call talked over me that is not what you do if I’m the consumer I feel he needs to be reprimanded whatever his position may be bad service

Rating:

5.0

The Box truck ran like it was 50 years old With only 115 ,ooo. Miles it was a terrible ride

Rating:

5.0

kept the appointment too the minute. Duration was correctly estimated. {The TV in the waiting room needs batteries.}

Rating:

5.0

Do you get a discount for using both services?

Rating:

5.0

Great experience all around!

Rating:

5.0

Keep doing what you're doing

Rating:

5.0

The manager went out of his way to help us He is a kind man which runs a fantastic clean nice operation at Watertown Best service I ever had with uhaul

Rating:

3.0

The only reason we moved our stuff out is because the price of rental had increased 3 times in less than 2 years and was getting ready to increase again. We found another unit that is the same size for half the price at a different location that is closer to our home. Otherwise, UHaul storage is good!

Rating:

1.0

I tried renting a trailer and storage unit at the Watertown uhaul on Washington street at 7 17am Monday August 7th. I intially conducted my transaction with the GM of the facility. After purchasing a tow hitch for my truck a bearded gentlemen aided with the trailer hookup, after doing the pre inspection on my truck and their trailer. The rear passenger traiker light wouldnt work. After he tested my trailer connector and checking fuses. It was determined that my wiring was faulty and because the trailer lights wouldnt operate properly i was not able to rent due to saftey. So i rented a 15ft box truck full price and got a refund on the trailer. Rented a storage unit(no free month they are advertising). I left their truck on the lot and I took the my truck to the mechanic, picked up my wife,and had the same wiring tested. Our mechanic determined that my wiring was properly functioning. So i arrived back around 8:09am at the facility and had informed the GM that my truck wiring was fine and brought up the trailer, i was told because he didnt want to go through another refund and rent me out a trailer which started out at 14.95 that he didnt want to tie up anymore money. Which isnt his place to spend my money. I ended up paying 60 dollars for the truck for 22 hrs. I recently stepped down as the ASM of Piggly Wiggly down the road from the facility and have rented trucks from there before. I feel like not offering something for the hassle and obvious lack of empathy for the confusion their employee started and having a Store Leader tell you they dont want do something and then offer no other solution(s). I'm gonna point out that their sign out front states that they are "under new managment". Management for the WIN!

Rating:

5.0

Mike was very knowledgeable and easy to work with.

Rating:

2.0

I used this facility for 6 years and would have continued to for another 3 years had the price not continually increased without any services provided to justify such increases. The greed is too much. We’re all just trying to survive in this economy. But I will NOT be not ripped off by any company/business just because you can.

Rating:

1.0

Rented the unit for storage, upon arrival, could not get into unit via card, then unit rented to us was already being used. We had a trailer full of belongings for that unit and had no where to store them! Very disappointed! Staff offered to get us a unit further away! I suggest to your company that units are checked before renting them out by physically going and looking at them, not depending on a computer!

Rating:

5.0

It's a small population who needs a storage facility for 24 hours or less. I was that population. I was urgently leaving a dangerous situation. I understand that I shouldn't get a full refund but half or a partial refund would have really helped. I had to also pay $2,150 for moving my clothes to another state, via moving company and for a flight home. I was over 1,000 miles away from home. You can show that you support women who are strong enough to leave a violent situation with a man by at least meeting us hallway. That would be a nice way to encourage women who make the choice to leave a violent man. Many women are in dangerous situations with men who won't allow them to leave or make it very difficult for them to leave. Many die in making the choice to leave. My boyfriend was screaming at me and my movers while on your property, while in full Army fatigue..He tried to scare and intimidate us all. Your staff was kind and friendly through it all. He left me on the property and they told me that I was fine to stay as long as I needed, until close. I was calling a Lyft but my boyfriend ultimately came back. I appreciate you all for the quick and professional service..thank you for setting up my unit so quickly. Your staff deserves a raise. They perfectly represented the Uhual brand. I've been a customer for many years in several different states.

Rating:

5.0

Would have stayed but the price kept rising every year,

Rating:

5.0

Very friendly and helpful .

Rating:

5.0

Always willing to help answer our questions carry our boxes and info on Storage. I’m so happy they are with in minutes from where we moved to. Thank You.

Rating:

3.0

The staff IS AMAZING! However, the storage unit has alot of water damage done to the ceiling with insulation falling down. There are many holes in this unit which means the mice will have a fun time! I have too much time and $ invested in the products I have made for my business, to let it get all destroyed. I will however use them for a van or truck rental as needed. I do understand that the units are older, but I just can't take the chance. Thank you!

Rating:

5.0

Very professional and helpful.

Rating:

5.0

Very helpful staff, Benjamin was terrific.

Rating:

5.0

Overall just an easy and convenient experience

Rating:

5.0

I’ve had a unit at this site since August of 2019 and have moved half way across the world all the while. I felt completely reassured that my belongings were taken cared of at this U-Haul location. I was always offered help when faced with financial inconveniences, and the service I was provided was nothing short of excellent the entire stay of my rental. For this, I am eternally grateful and am a proud forever-customer.

Rating:

5.0

Staff and management were very professional and accommodating. Facility is always clean and well stocked with supplies.

Rating:

5.0

Manager, mike, was on point as soon as I pulled up and was very knowledgeable when asking about prices and unit storage. Staff was friendly and Facility was clean and easy to navigate.

Rating:

5.0

Very clean facility. The staff was accommodating and friendly.

Rating:

4.0

storage unit was on second which wasnt easy for disability, and older adults to get to and no lights in unit to see with

Rating:

5.0

Ask me about my experience with your tow dolly and my satisfaction with how things were delt with.

Rating:

4.0

The only negative thing is that there is a unpleasant smell when you enter the building where the units are located.

Rating:

3.0

None of this is convenient. My wife had a reservation for a truck to move my family to Ohio from New York. We ended up having to rent a tiny space to store our belongings, of which only half fit- the other half of our stuff is at a neighbors garage. Now, we must press on to Ohio with only what we can carry in our two SUV's, including our 2 small children with carseats. This has cost us so much. So much money. So much stress. So much time to struggle and try to find a solution. We simply cannot afford $2,500 for a Penske truck. This is just poor etiquette. Don't tell someone you have a truck for them to move in if you indeed do not have a truck. Appearantly, this has happened to other people quite often. Fix it.

Rating:

2.0

You changed the locks without any notice so we tried our key it wouldn't work. We had driven 3 hrs to empty the locker asked staff to help us thought it was the lock it wasn't. After waiting over an hour finally an outside person cut the lock off. This unit has no seals or caulk on the end and all the cattail fluff ended up inside along with many spiders dead and live. Lots of things we would have taken were garbage. Not good customer service.

Rating:

5.0

Everything is fine.

Rating:

5.0

very pleased with the whole process. we rented a Uhaul trailer in one state, traveled to another and unpacked it into a Uhaul self storage unit and then returned the trailer at the same facility. process was quick and easy. no trouble at all.

Rating:

5.0

Mike and the whole team were gréât! Highly recommend!

Rating:

5.0

Michael made it a seamless transacition . Also very helpful.

Rating:

4.0

They were awesome and very understanding to my needs

Rating:

5.0

I haven't got my refund for faulty equipment yet made me pay for it before inspection

Rating:

5.0

The owners are amazing!! Accommodated my situation at the last minute and made sure I was well taken care of. Would highly recommend this facility!

Rating:

5.0

The owner was amazing and such a huge help! I had to put my entire house into storage at the last minute and the accommodated me accordingly and explained in detail what I should put into heated storage. Super nice, friendly, informative, helpful and accommodating. Would highly recommend!

Rating:

4.0

The lock on one of our units was accidentally cut by another customer. That customer notified the staff at uhaul. We were never notified, our unit was left without a lock for months before we returned several months later to find our lock missing and the shavings of where it was cut on the floor. Because this was one of several units at this facility, we are not aware at this time if anything was taken. I do believe uhaul had a responsibility to contact us. We purchased all four locks on our units from them. They really should have replaced the cut one. Overall our experience with this uhaul was very good and we would rent equipment and storage from them again 5182312662

Rating:

3.0

wound up cancelling rental that day, climate controlled unit clearly had rodent issues

Rating:

5.0

Everything was great and clean and staff were very satisfying

Rating:

4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Thanks

Rating:

1.0

Absolutely horrible I want a refund already moved out after a day

Rating:

4.0

There was always a smell of cat urine in the hallway

Rating:

5.0

The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.

Rating:

2.0

I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.

Rating:

5.0

Staff was very accommodating and friendly

Rating:

5.0

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

Rating:

3.0

Problems with access card and access code. Shouldn’t have to go to the office to get entry.

Rating:

5.0

Staff was very helpful. Reservations, billing, and close out all went smoothly.

Rating:

5.0

I rented the unit for almost 16 years. My experience could not have been better.

Rating:

5.0

My problem is we are supposed to have one month free and didn't get it

Rating:

5.0

Brook was awesome. Professional and friendly.

Rating:

1.0

Not impressed

Rating:

3.0

No further remarks

Rating:

5.0

The staff was great and Matt was super helpful during my moving experience.

Rating:

4.0

Overall good. Units are dark, some lighting would be nice.

Rating:

4.0

My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before

Rating:

5.0

Thank you for helping me move the stuff from the van into the unit 👍👍

Rating:

5.0

Very professional and helpful. Great service! I would highly recommend them!!

Rating:

5.0

Super helpful and kind staff!

Rating:

5.0

The general manager always does a great job

Rating:

5.0

We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

Rating:

5.0

Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

Rating:

4.0

ppppp

Rating:

5.0

Well run, great place to do business with.

Rating:

5.0

Customer service is excellent! Staff is so helpful and pleasant

Rating:

5.0

It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Rating:

5.0

Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

Rating:

5.0

The staff was great. Very accommodating and made recommendations to save me money.

Rating:

5.0

Thsnk you for your assistance..

Rating:

5.0

Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

Rating:

2.0

I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

Rating:

5.0

Excellent staff and excellent experience.

Rating:

5.0

Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

Rating:

5.0

Staffs are helpful and places are well maintained

Rating:

2.0

Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

Rating:

1.0

When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

Rating:

4.0

At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

Rating:

2.0

The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

Rating:

5.0

Storage was clean and dry. A cart was always available for heavy items.

Rating:

4.0

Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

Rating:

5.0

A bit pricey, but secure.

Rating:

5.0

Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

Rating:

5.0

Great, very helpful

Rating:

1.0

Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

Rating:

4.0

I had to cancel my reservation,they were polite and pleasant

Rating:

4.0

Everything was good