Friendly service at this location. The ladies in the office made a stressful, unexpected life event easier to deal with.
Bailey Spalding | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Upper Hurstbourne
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff and facility were perfect for my needs. Friendly, helpful, staff and clean facility.
becky fry | Overall ExperienceThe truck I recieved was in horrible condition. It should be taken out of inventory. Was very displeased with the quality of vehicle. It felt unsafe.
Aaron WiggenEverything was wonderful, no need for improvement. Staff was awesome.
Mato StjepicGreat customer service
Pierre Jean BaptisteRenee, the office manager is a delight to work with. She is super friendly, professional and organized. We have rented from several different storage centers in the past and she by far has been the best manager i have ever worked with.
charles MERCER | First ImpressionsGeneral manager went above and beyond very helpful
Sabrina Madison | First ImpressionsOh, there's nothing to improve great customer service. Thank you so much for everything. She was the best.
jalal aljanabiFriendly staff, knowledgeable, smooth process.
Troy Doza | First ImpressionsEverything looks good thank you for the service
Angel LoaisigaI reserved a cargo van in advance, but still took 40 minutes to check out. The first van had emergency warning light for low tire pressure. I had to be switched to another van. Both vans were very dirty.
Randy PortelliExcellent & very knowledgeable staff.
HERBERT TAYLOR | Overall ExperienceGreat personnel! Worked with me as my plans changed. Convenient location.
Patricia MillerThe two ladies who helped me out at the end of the night (6pm on Monday Dec 18th) were awesome
Jack CulbertsonThe GM at this location is awesome!! She is very personal and kind. You can tell she genuinely cares about each and every customers experience!
Eric KnightBest uhaul I ever used and I have to thank the staff and the General Manager for that. Thank you again for all the help and information!
Gaelle Strusinski | Overall ExperienceStaff was helpful and great to work with. I would definitely recommend this facility.
Linda Tolley | Overall ExperienceStaff member was very helpful and knowledgeable. She was extremely personable.
Beth Biller | First ImpressionsNo notes, amazing customer service. Very helpful and knowledgeable.
Casey KnoxStaff was very nice and helpful.
Becky ColesThe vehicle was clean but smelled very strong of marijuana. Also I arrived on time but the attendant was still cleaning vehicle 15 min after schedules pick up time.
Jennifer BakerMy rental was for the Morat location and then was contacted a couple days before that they did not have a truck and I was switched to a different location: Wrapped Tight Casket UHaul. I was suspicious and drove to the new location even though it was during business hours the place was locked and dark. I called their phone # and got an answering machine. I left my name and number and waited 15 minutes. After not getting a call back I called UHaul and explained the situation. The person pulled up new location information and got answering machine also. She said they would provide a truck at the Morat location and I was switched back. Morat folks were fantastic. Just for the record the Casket location NEVER got back to me. I shutter to think if I had showed up on moving day and the place was locked with no phone and I had everything in place and people ready to help and I would have no truck. It would have been a nightmare. Third party folks can be an issue.
DOUG ISAACSMs. Booker was very personable, efficient, and very helpful.
di snawderWe didn’t even get to take the truck
DeAndre' Truitt | Overall ExperienceThe young lady that helped me was great 👍
Kent ThompsonThis was HANDS DOWN the best U-Haul experience I've ever had. The ladies at 10330 Morat are very friendly, helpful, patient and just generally amazing. I just can't say enough how much I appreciate all the help they gave me during this incredibly stressful move to a new state. Especially Raine, she's amazing. I was exhausted and kind of in a daze and they were a breath of fresh air through all of this. The office was clean and well organized. It's a smaller location but I would recommend it over the others any day of the week.
Micheal MathewsIt’s the only locations I’ll use. The customer service is consistently great, always clean inside, trucks are ready to go. I’ve never had a complaint about this location!
TIMOTHY MOUNTSThe front desk lady was so nice and helpful, I had no issues and she explained everything
ninfa valera | First ImpressionsThe actual building, office, and staff are highly professional and well-maintained. The truck I received was the worst I have ever had. It was reasonably clean inside, and had good tires, but mechanically it was in extremely poor condition, and it only had 1/4 tank of fuel. It was very loud and seemed to struggle to operate. Not real helpful.
Blaine MittenVery professional and helpful! Excellent customer service and interaction! Definitely recommend this place!!!
Michael Marinaro | First ImpressionsI am very pleased with the facility. However, I reserved a 10X5X10 unit and when I arrived they “gave it to someone else” because “the online reservation just lets the staff know we’re coming.” I ended up having to get a different unit and the price difference was significantly different but the associate was very helpful with this process.
Ashley Terhune | First ImpressionsNo signs for drivers to be directed at facility
Michael MarinaroI can't remember their names but the young ladies at the counter where awesome very up beat and helpful. I was tired and not ready to move my son but after a few minutes with them I was in a better mood!
Michael FreemanVery helpful and friendly staff
Linda Tolley | Online Move InGreat customer service.
Grant MarksberryThe staff was friendly, nice and helpful! The storage is very nice!
brea bell | Overall ExperienceRaine was amazing. So knowledgeable and friendly! She had everything ready for us!
Scott Deckard | First ImpressionsNo suggestions for improvement, this was my best U-haul experience, both of the staff working there were excellent, top-notch customer service, 5 stars all around!
John COOKSEYI’ve rented many storages but this was by far the best. Not only was everything clean but the little personalized note was a little cherry on top!!
Lakesha North | Online Move InBest choice for my situation with an amazing location and the staff made me feel extremely comfortable and confident about my decision
Devon Buck | First ImpressionsRaine is top class
MICHEAL DILGER | First ImpressionsRaine and her staff were excellent and worked with me through some difficult times. Truly appreciate it.
Kimberly HawthorneThe young lady was very nice and professional.
Janice StearnsTanya Spaulding was very helpful and very polite!
Derek Kendrick | First ImpressionsTanya Spaulding was very helpful and just an overall nice person I appreciate her help!
Derek Kendrick | First ImpressionsThe staff was very kind, efficient, and helpful. It was a wonderful experience for us. The safety features are excellent and the facility is exceptionally clean. Thank you for providing an excellent location for us to store our things.
Mary Thompson | Overall ExperienceWe were disappointed that we did not get the storage unit that was reserved for us and we did not get a welcome sign. Tanya did a great job making sure we got a unit that was close to the one we wanted. The facility is clean and there is a sign outside the door clearly explaining the policies and procedures.
karla katakis | First ImpressionsStaff member stole my purse and tried to used it for online shopping. Thanks very unprofessional. When I was called to pick my purse it was empty. No even complimentary cards left
Evelyn Adjei AntwiI had trouble with app freezing on check in to rent truck. Rain was able to finish my check in. She was very helpful. I will use this location again for sure. Rain was very helpful on check in and return process. Thanks
GREG LOCKRaine and her staff were beyond helpful, accommodating, and extremely kind during our experience. They made the end of our move stress free. I couldn't say better things about this location's upkeep and their professionalism.
Jessica Brennan | First ImpressionsStaff was easy to work with and had suggestions. Will use this facility for my next project.
ELMER TRIBBLE | Overall ExperienceThe 2 ladies I dealt with at this location were friendly and helpful . Great service at this location. 10/10
Misty TorresDue to move in August 22,2023
ELMER TRIBBLE | First ImpressionsThe customer service representative at the desk was extremely friendly and helpful.
Kristin McMillinReign helped me with the paperwork and choosing a unit. She was wonderful! She was knowledgeable and gave me great move in tips. The facility is very nice and clean. I highly recommend.
JULIA DELOZIER | First ImpressionsWork on your system reporting better. The location itself was fine, however when turning my truck in I was told I drove the truck 63 miles (I drove it 29-30 at most with photo evidence). I was also given the truck almost on empty and was told I returned it with less gas than given (also have photos). My only complaint.
Amanda JacksonOur associate was great! She was courteous, efficient, prompt...and very gracious when we returned the van, in explaining the unexpected costs. The office was well maintained. Again, no concerns with service. However, what started at around $19.98 + per day for two days (we returned the van the night before it was due) turned into around $120. I understand that I probably missed the fine print, and there are explanations for the expense; but it's more than we want to pay to move a few items from one place close by to another and back. We will find other options.
Gary RicucciVery smooth moving experience
ROBERT UNSELD | Online Move InThe Manager was absolutely awesome. Rare for me to say that but she has a perfect blend of qualities valuable to your business. Pass on my complements.
STEPHEN SCHINDLEReverything was great! the lady (i don’t remember her name) was very nice and helpful! - very down to earth!
Teea Fullen-BarnesDropped off unit with out any wait or problems. Staff member (the manager) was kind and personable.
Raymund KrauseThe service at the station overall was a 10 out of 10! The clerks were very knowledgeable about the different services and the equipment availability.
Robert ElzyThe staff at this location is phenomenal. Miss Raine was very helpful and exhibited excellent customer service. The other staff was very kind as well throughout the day.
Robert Unseld | Online Move InThe Service was wonderful! I would go here again!
Terry KennedyThe young lady named Meshea at the front desk was friendly and helpful. Need more like her.
Steve NolanWonderful, friendly, and helpful manager.
Angus MiddletonRaine did a wonderful job helping my son and I with a challenging situation. She was so helpful calming my stress and very accommodating!!
LAURA CARNES | First ImpressionsThe customer service reps were outstanding, friendly and efficient…and most importantly friendly!
leonard mulloyLoved it there! If I ever need a storage unit again I’ll be back here to get one.
ASHLEY DONNELLY | Overall ExperienceThis is the best facility around. Staff is very Knowledgeable and friendly. Facility is very clean. Vehicles are well maintained. They even decorated the bathroom. The process of renting a unit was so smooth it relieved the stress of having to move my items into a storage. Thank you to the staff at the Upper Hurstbourne KY facility.
Erika Mills | Overall ExperienceThank you! Good experience overall. Will recommend :)
Austin HegstadVery Friendly staff and helpful .....Thank you again for the whole team helping me with the truck and storage unit....
Shawnee Trainor | Overall ExperienceNothing. Service was fast, professional and very friendly!
Dugald BestGM was amazing. Knowledgeable helpful and very friendly.
andre emerson | First ImpressionsCompared to other uhauls, truck seemed to run somewhat worse, engine may need a look. Worked fine for me
DANIEL ROTHSCHILDRaine may be the nicest person I have ever met. We are moving three family members in a span of 60 days and she has gone above and beyond and moved mountains to make sure we have what we need Whatever if takes to keep or promote her, please do it…she has been invaluable to our family
Davis CreechA professional attitude with a determination to meet my storage needs. I would recommend your storage facility without reservation because of your manager and cleanliness of your facility. Ralph Coffman, LL.D.; Ph.D.
RALPH COFFMAN | First ImpressionsAwful. I was put on hold for half an hour so I used the website. Was charged for miles, which wasn’t on the original invoice, but now it’s moving day so I paid it. Then when I went to drop off the keys there was no one in the office. At all. I now am being charged an additional $47 without explanation. One I would have received if they had any customer service. It’s not $29.99 to rent a truck it’s $140 just say that. I won’t be using U-Haul again.
Eric BurkholderMyesha was great !
Jasmine JacintheCustomer service was wonderful, very helpful, and friendly.
Amy BakerI was charged $104 extra for 19 miles I went over.
Braiden MorgisonLocation is convenient, very close to where we live. The staff was knowledgeable, helpful and friendly.
Lawrence BarkerGreat service ,representative was nice and knowledgeable
CHUCK DAVISGreat customer service. love the storage units
Erika Mills | First ImpressionsRaine was great
TeRecka RigsbyRaine is the BEST customer service person. Both times I have interacted with her she has gone over and above what I expected. She’s a keeper!
Ann NorwoodTruck had juice box and trash in the back. Also, the process to get and return the truck is too time consuming.
Brittany QuickVery professional and pleasant to work with staff. Thank you.
Jennifer Jacobs | Overall ExperienceThe ladies that work there were lovely, and the maintenance people were wonderful. I appreciate their kindness and helpful attitudes.
brenda Baumler | First ImpressionsVan was in good shape. There was just no windshield wiper fluid.
Maureen RattermanThe management is great, very professional and friendly. Keep up the great work 😊.
od brown | Overall ExperienceThe most best and stress free experience we ever had thank you so much wonderful customer service ❤️
diahanne woodfordJust FYI...the Van stated it needed an oil change, and it's less than 24 hours so it's not a big deal yet, but am still waiting on the emailed copy of the receipt.
Mihir BhattI am so glad I switched over to UHaul. My experience has been nothing awesome and amazing. The staff have all been friendly and concerned about my needs. Plus love having it just 5 minutes away.
angie clark | Overall ExperienceThe staff were very professional and welcoming. Will definitely use this location for my next mini venture.
Divine Gregorywhen someone books a dolly online your system should not allow that to happen if there are no dollies at the pick-up location.
bruce brooksNothing everything was perfect and quick
Hannah CrabtreeI was in hospital n they come got the truck so I wasn't charged bunch extra.. Tanya
Tanya Baker | First ImpressionsThis was the best experience I had at Uhaul, quick , easy, front desk staff Sunday at 9 am was bright, pleasant, efficient and ready to go with so much amazing customer service. Thank you.
Tuonisia TurnerMy experience was great. Raine really did a great job of welcoming me, she's very well professional and made me feel at home. Keep up the great work 😊.
od brown | First Impressionsservice was outstanding
Anna Pool | First ImpressionsThe manager is absolutely amazing and so friendly! 10/10
haniah griffithRaine was the best, kindest, and friendliest customer service representative I have ever encountered. She will be the reason I will refer my friends and family to go to that specific Uhaul.
Pranav Patel | Overall ExperienceGreat service
charles rhodes | First ImpressionsManager was very helpful.
peggy guess | Overall ExperienceI love Raine, the office manager at this location. She was so kind and helpful.
Melissa Glancy | Overall ExperienceI love the GM @ that store she’s very helpful and polite…..
Bernita White | Overall ExperienceRaine Booker the manager was the best! I so appreciate that a stressful time was made easier.
Debra Webb | Overall ExperienceGreat place everything is wonderful except I could use 24/7 access. For most it’s not needed and not even for me 99% of the time I won’t need it. But you sometimes schedules don’t align with 10pm closing
William Hitchcock | First ImpressionsI cannot access the entry 24/7 - no point Of entry for tenant unless business hours - i work everyday during business hours
Natalie Read | First ImpressionsStaff was absolutely wonderful!
Dana Muhammad | First ImpressionsThe new manager was great and easy to work with!
DAVID HERNANDEZ | First ImpressionsFacility was in its first week. Obviously clean. Gary McFarland was a hoot and fun to work with. Your unit numbers versus your sales info is a puzzle for your people to work with, fix it. If Gary wasn’t so much fun we would have walked out.
David Servis | First Impressions