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joseph fCustomer Reviews for U-Haul Moving & Storage of Tippecanoe
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Services
ALFONSO CFriendly
DAVID PThe staff on Tippecanoe was very friendly
april hKeep service on going,, it’s great 👍
Thelma TThe experience was streamlined, quick, and friendly. I had the trailer for 24 hrs, but finished my use in 4 hours. The return was super easy by pulling in, the associate came right out and unhooked the equipment very fast, and we were on our way. Thank you guys!
Antoinette CIt was really easy to pick up trailer and was just as easy to drop it off.Trailer was very inexpensive to rent.Will definitely recommend this location and use again.
Cesar VThe unit was in need of transmission service, it shifted radically. Other than that all is well.
ROBERT BI reserved an appliance dolly however they did not have any available. The check engine light came on in the truck. Super dissatisfied
Rene GGreat customer service. Thank you.
Robert YPut in a security fence at this location. The truck I rented had the gas siphoned out of it prior to me picking it up.
Daniel DYou were a great help, thanks!
Frederick QU-Haul at Tippecanoe and E. Baseline Avenue is the best.
gary wExcellent service.
Paul REverything was great including the staff especially the beautiful lady that helped me when I returned the van.
Alexander SVery pleased.
Margie BGreat service
georgette gI love U-Haul n Staffs demeanor is always awesome n kind. Thank u!
Ascencion MThe men there were was professional and very helpful..
Joyce BExcellent efficient customer service.
Fredric NFree coffee hahaha
Ricardo VCHANGE THE STREET ADDRESS TO READ BASE LINE STREET PLEASE!
Yolanda GThey always have the best service there.
Emmanuel RThe entire staff was very helpful & Courteous..
Zavery SGreat staff.
RONNIE LStaff was very nice. The space was hard to move into. The hallways are very narrow.
MELISSA H | Overall ExperienceThe pickup location was great but I'll still NEVER use U-Haul again.
Esteban RHire more staff. There was only one employee running the store and the yard. Had to wait too long to complete my order. The trailer I rented had a broken license plate light.
Daniel DPlease be more attentive to phone calls. When I arrived at my location I was stuck behind a locked gate I had to wait for the property owner to come open the gate so I wanted to notify the site manager but no one answered the phone I called several times It's not much of a big deal the trailer is returned respectfully However all the staff are very knowledgeable and respectful when you meet them everything was to my expectations except just someone there to answer the phone
Mark GGuys there are awesome. Friendly kind and courteous.
CLAUDIA VGood service
Guadalupe TSan Bernardino location is horrible poor costumer service and poor communication
Angel GI went to go make a move in and didn’t have access to my unit so I was unable to take my truck back and still thing to get in contact with someone this is crazy and I need to peak with someone as soon as possible if I couldn’t make my move in the the unit and truck shouldn’t been rentable as a combo I woulda went with the other company who was open
Anthony W | Online Move InTodd needs a raise
Shantee WIt's very nice 👌
Hazel r | Overall ExperienceHave U-Haul install ramps on your 10’ trucks. Some people don’t need a 15’-20’ truck but need the ramp which doesn’t come with the 10’ trucks. It was an inconvenience having to return to U-Haul and upgrade because of the missing ramp.
Juan REverything was great...
Michelle SCustomer service at this location was Great!!!!
Angela RThe people that where there didn’t not offer to help with anything and told me to do self drop off witch was difficult did not get to down load the pictures because it would not let me.
silvia gFriendly and on time service, price was great and will definitely return to this location!
VICKY RBefore leaving the counter or taking the vehicle out make sure you have the right miles to start with online and on the truck itself. But the lady employee was very kind in responding to my request that it be adjusted that morning. I am satisfied with the service coz I keep coming back here and everything works out.
Maria THave the vehicle filled with more gas.
Teri LThe staff member was very efficient and friendly.
Omar CI arrived and the vehicle had no gas.
Amy Bbest service ever thank you to Angel and team
JORGE G | Overall ExperienceVan was dirty and warning ⚠️ light for tire 🛞 issue was on at time of rental! No explanation was given!
Derek AExcellent customer service!
GREGORY MThe service was nice it was just to much something I think should change like when your renting a truck and you get insurance on it that should be a one time payment even if you're late bringing it back the next day
Mary WCharged me extra hidden fees that I was not aware of
Alonzo sSo far so good thank you
Erasmo S | First ImpressionsGreat fast service
georgette gvery caring to customer needs
Vincent AAwesome service thank you
Georgette GYou guys are awesome thank you for your services
Taheash WThis facility needs to be added to the app, otherwise I always have to call to make reservations.
rhozalyn gFriendly and helpful.
Fran H | First ImpressionsService Was Excellent
Tina HMore staff on weekends
Vincent AIt was too much, I should at least get the price off the miles back.
Lourdes HAngel Moreno and his team are amazing keep up the great service
Jorge G | Overall ExperienceThis place has limited storage units. The ones that are available are not drive up units. You would need to carry your heavy items through a narrow lane before you can get to the storage area. Upon renting the unit customer service failed to point out this detail. The parking space is limited and crowed it.. I do not recommend this place to anyone.
Aide H | Overall ExperienceI was not a happy client at this location access to my unit was always blocked and could never have a clear space for my car to off load and pick up even after I spoke with the owner and he told me that it would be clear so I could get my things it was still blocked and the enter gate was always blocked with a car or a garbage container and had to squeeze in the open back gate to enter horrible place and experience
Regina W | Overall ExperienceExcellent customer service. And very friendly with the customers I'll defendly return when I need service agian thank you 😊
maria j | Overall ExperienceFriendly fast service
melinda c | First ImpressionsI love there customer service thank you
maria j | First ImpressionsThe facility is well maintained and staffed. My major complaint is that I was charged for a additional month of rent. I moved out of the rental before the due date with a zero balance owed on my move out record receipt. Getting a refund for this is very difficult. I have made numerous calls to the customer service lines with no results. Almost a month later I still have not resolved this. Therefore, I can't refer them to someone else.
Alvin C | Overall ExperienceI normally work a 9-5 PM schedule making it hard to remove my two items left in the storage room. The day I decided to take them out over the weekend the workers told me I could not get them out due to the store closing soon. I had to argue with the employee to be able to take my stuff out since I was going to leave the state, making it impossible for me to come any other day to pick my stuff out.
Nefertari M | Overall ExperienceYou guys are still billing me and now sending me certified mail. I need someone to call me at 951-350-6700 Andrew
Andrew C | Overall ExperienceVery ghetto and dirty part of town. Not the uhaul specifically
NATASHA H | Overall ExperienceEl manager fue muy profesional y amable. Excelente servicio.
ODALIS Z | First ImpressionsAway am. new. on the storage part l hope l will like it .
Sesan I | First ImpressionsManager Angel was very accommodating, helpful, and customer oriented. He and his staff were very professional, courteous, friendly, and helpful. Thanx for great service. Ed Kaisershot.
Edward K | Overall ExperienceI had to call several different times for them to get me the right storage every time they said that I had a unit I would call to confirm and they said that it was canceled and they move me to a different location my price started at $114 monthly then they said that that’s just a regular quote that they give people and that the 7 x 10 that they told me was not one that would be available even though that’s what they quoted me and told me that they were giving me just to have my prices be 100 and $44 plus insurance and taxes monthly forcing me to buy a bigger storage very unhappy very satisfied
Carlyn P | First ImpressionsGreat customer service
Alexander K | Overall ExperienceI was charged another $100 that i’ll have to call and see why for, but for some reason when I booked a one-way trip something happened where the reservation said I had to return the truck back to the same facility I got it from, 8 hours away from my travel distance. Also, the storage reservation I had also booked at the same time was lost in the system despite me having an order number. A little stressful to deal with the morning of returning the vehicle. The employee there though was very nice and was able to fix my situation quickly, and a prior phone call was made to fix the storage issue with the team on the phone lines. Thanks to the problem solvers
Hannah R | First ImpressionsIt was ok but the hours of business
anthony m | First ImpressionsExcellent customer service
Macawi M | First ImpressionsAngel and his team are one of the best businesses I have had an experience with that are professional and friendly. Over 2 years of having a hardship due to Covid and work he has been very easy to work with and easy to speak with. He had made himself available to handle all issues and concerns. Thank you to his team for amazing professionalism and being helpful!!!
Angelina N | Overall ExperienceAngel, the manager, was very welcoming, courteous, respectful, helpful, patient, detailed, accommodating, and customer oriented. I'm disabled and a senior person. He helped me and made it as easy for me as possible to get settled in to the storage room. Thanks for service! I appreciated that. Ed Kaisershot
Edward K | First ImpressionsI have rented previously as well.the staff is always nice and professional.I wouldnt choose any other place for my rental or moving needs.
SHARAE M | First ImpressionsThe storage area is too small for people to move back and forth it should be big enough so you can move your furniture around to get into the storage.
Perry G | First ImpressionsMy experience was excellent Alexander was very Cooperative,Understanding,Patient bery helpful and very kind and respectful I give him a 5 star/ Above excellent job.. thank you
krystallee c | First ImpressionsGreat, friendly workers made the move super easy
Igor P | First Impressionsgood customer service
Alexander K | First ImpressionsI rented s truck off D street. That restroom is a pig sty. Totally disgusting I rented a unit off tippacanoe, staff was great. Telephone rep who set up this reservation is a nincompoop. Booked a wrong unit, and badmouthed the company.
JO A | First ImpressionsAnthony was very helpful and attentive!
Shannon W | First ImpressionsPrice have risen to much and renting a truck to bring my storage items to bring to new home in Georgia. I have been a loyal customer for over 6 years.
JUDY R | First ImpressionsYour staff was wonderful the gentlemen that were there they were very helpful And I would definitely recommend this location to any of my friends in your area
Marti A | First ImpressionsVery professional and friendly
darlyne y | First ImpressionsAngel is just a fantastic manager he helped me with all my needs.whatever I needed.great customer service
Katherine D | Overall ExperienceGreat customer service! I will recommend this company to anyone.
JAMEELAH P | First ImpressionsHaven’t actually moved anything into the storage unit yet, but unit was clean and should be ample size.
Robert M | First ImpressionsI was always treated with the upmost care and respect by Mr. Angel N and the staff. I will miss you guys too...
Joyce P | Overall ExperienceArea outside the gate to storage was really dirty and shouts of filth. Also we could not get our furniture into the unit dedicated to us. Way too small and our furniture wouldn’t go through the doors so we had to go with public storage.
Donald H | Overall ExperienceKeep up the good work
Stanley W | First ImpressionsOutside storage facilities filty whit junk and trash city doesn't do anything about it .manager has to clean which he doesn't always have time. Corporate should address this with city its not on uhaul property. The pile of junk is dump every week makes the facility look dirty and unsafe
frank n | Overall ExperienceGreat customer service I felt welcome
tiffany e | First ImpressionsThe manager was excellent. He went out of his way to help me and got great results for me he is the right man for the the job.. His name is Angel Navarro
frank n | First ImpressionsThe staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.
Shanita B | First ImpressionsThis storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!
Angelina N | First ImpressionsProfessional team. Helpful, friendly and well organized! Didn’t have to stand around waiting, truck was ready to go quickly. Thank you!
Cynthia R | Overall ExperienceThe team here is professional and friendly. I had a last minute dilemma finding a storage place, and this site was great! Set me up with a new storage unit in no time flat! Great experience!
Cynthia R | First ImpressionsOutside around the U-haul facility was not clean never the storage where I had to enter.
Hawan C | Overall ExperienceThankful for their oromot service.
Felica S | First ImpressionsThe manager at this branch was very helpful.
REGINALD N | First ImpressionsWhen I booked they said it would be easy access on the street. At the location they gave me an unit inside the building. They had four truck parked in front. It was 100f on this day.
Eris S | First ImpressionsI had a very very good experience at U-Haul. The staff was friendly and very professional. The general manager Mr Angel Navarro expressed concern and care about my storage needs.
Joyce P | First ImpressionsThanks for helping
Lidia F | First ImpressionsDavid was very helpful, easy to talk to and knowledgeable.
branden t | First ImpressionsDo I get prorated for moving out early?
DEBRA N | Overall ExperienceI called other places and they didn’t have what I need it I called this place and they helped me right away and not only that they gaved me one month of free storage this is why I am giving them a 5
VERONICA C | First ImpressionsCustomer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.
Anastacia S | First ImpressionsCourteous, helpfiul
Kevin B | First ImpressionsThe storage is located on another block and the office cannot be accessed. The driveway of the storage area is littered with leftover items and have been there since I moved my things in.
Todd S | Overall ExperienceQuick and helpful customer service. E-Z Check In. Well organized facility. Polite management and employees.
Thomas Q | ReservationSo for the last 2 weeks I have changed my moving date 4 times due to all the mishaps in selling this house each time customer service has been wonderful thank you! !!!
Suzanne P | ReservationI would only refer a friend because of Daniel the manager. We had issues, he listened was kind and corrected them. My experience has been horrible with Uhaul. It was nice to end on a good note.
CYNTHIA B | Overall ExperienceThreatening to place a lien on my property after I've already moved out was rude.
Paul S | Overall ExperienceMet all my needs.
MARGARET B | Overall Experience