Customer Reviews for U-Haul Moving & Storage of Terrace Oaks

1,715 reviews

3220 FM 1960 W   Houston, TX 77068
(24 hour access - outside units and designated interior halls only)

(281) 444-0457

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 444-0457

3220 FM 1960 W
Houston, TX 77068
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lady at the front desk was a delight,

Monica Farrell  |  First Impressions 
Rating:
5.0

Was the best experience I’ve had renting

Chanete Lowry 
Rating:
1.0

The store manager has a nasty and smart mouth

Antron Caldwell  |  Overall Experience 
Rating:
5.0

Connie was truly amazing! Always pleasant and patient.

Kesha Owens 
Rating:
5.0

Great place love the customer service 👏

Andre Saulter  |  Overall Experience 
Rating:
5.0

Connie was wonderful. She genuinely cared about the people using the space.

Maggie Beauvais  |  Overall Experience 
Rating:
2.0

The young Man that works there is very unprofessional. Not helpful at all. Not customer service based. Gave me a Truck on empty. I've spent over 1500 there in one Month between storage and rental truck and gas. The young lady is just the opposite. I'm an veteran and Law Enforcement and I'm not please

DOROTHY DENIS 
Rating:
5.0

Customer did not leave a comment.

Brittany Jordan 
Rating:
5.0

Customer did not leave a comment.

Derric Holland 
Rating:
5.0

Customer did not leave a comment.

Bryan Talley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette Smith 
Rating:
4.0

Customer did not leave a comment.

pamela Denise 
Rating:
5.0

Customer did not leave a comment.

Andrea Bourgeois 
Rating:
5.0

Customer did not leave a comment.

pamela Denise  |  First Impressions 
Rating:
5.0

Ms. Connie is always fair and is very easy to rent from.

Kim Roberts  |  Overall Experience 
Rating:
5.0

nothing you guys are great

rochigian wooley 
Rating:
5.0

Connie is the best U Haul person!!!!!!!

stacy hosrich 
Rating:
5.0

Customer did not leave a comment.

James Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Benton  |  First Impressions 
Rating:
5.0

I stopped by this location to check on a truck. Connie assisted me with my reservation for the truck. She was very pleasant and professional and I would definitely recommend this location based on excellent customer service; also received the same courtesy with Chris who was very helpful and professional. Great staff at this location.

Barbara Harris 
Rating:
5.0

Management is fantastic. Thanks so much!

Nathan Fagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Thomas 
Rating:
5.0

Connie is outstanding

Ross COOLEY 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Best location!!!!!!!!!!!!!!!! Great service!!!!!!!!

STACY HOSRICH 
Rating:
5.0

Connie and her team are the best

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

Philip Litscher 
Rating:
5.0

Customer did not leave a comment.

Debra Ross  |  Overall Experience 
Rating:
5.0

Excellent customer service from the front desk person. Despite her being new to the job, she carried her self professionally. Very sweet woman.

luis Arias 
Rating:
5.0

Customer did not leave a comment.

Belinda Douglas 
Rating:
5.0

Customer did not leave a comment.

Richard Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA CRUZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantel Williams 
Rating:
5.0

It is always a pleasure doing business with this facility the staff is great and Mrs Connie is the greatest, thanks for always taking good care of your customers

Joyce Hargroove  |  Overall Experience 
Rating:
5.0

I have been coming back here for many years and also enjoy this place and all the employees are well trained and a pleasure to do business with

Joyce Hargroove 
Rating:
5.0

Connie and her staff are AMAZING! This is the only location I rent from because the trucks are always clean and problem free. But once again Mrs. Connie is the BEST!!!!

Keisha Odogbo 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

Alexis Thomas 
Rating:
5.0

Customer did not leave a comment.

Britni Hatcher 
Rating:
5.0

It was great

Troy Moody 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

stacy hosrich 
Rating:
5.0

The manager was a great help explaining all the details...thank you to Connie!

Barbara Rodriguez-Warling 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
1.0

My comment/ratings are for truck rental & storage. I rented 3 trucks in November and 1 storage. John & June assisted me and the service was okay. However, the onsite manager is terrible. She has a very nasty attitude and needs diversity training asap. She didn’t recognize me as a repeat customer she only saw my race. I’m 60 and I know racism very well. I would never rent from her again I own 4 companies and I would never hire such an ugly person. Ugly inside ugly outside.

Wanda Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

June was amazing & extremely funny!!!😂 great customer service

Jamarr Love 
Rating:
5.0

The person who attend us make a great work

DARIO ARMESTO TOSAR 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
4.0

The U-Haul storage unit was very nice. However I could not afford to pay $50 a month for a very tiny 5x5x5 unit. I was able to find a cheaper unit 5x5x8 for $37 a month. I suggest you guys lower your prices to stay competitive. The manager was very sweet and kind though. Overall I give it 4 out of 5 stars

Ransom Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon patton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Breanna Street  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Welch 
Rating:
5.0

John has great customer service and professional feedback on all the equipment , best location I’ve rented from so far

Oscar Valdez rangel 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

Lilia Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ikram Saeed 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

June was GREAT!

Teresa Bement Bryant 
Rating:
1.0

I came to rent a uhaul to travel to another state with it. And not once did they mention it was in state / I had to return it back to the place I got it from and was fined $400. When I told the worker where I was going , how many miles , and where I was going to drop it off at. Truly disappointed and upset.

Phuriphong Komsuprom 
Rating:
5.0

Customer did not leave a comment.

Melissa Patton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH BOONE 
Rating:
5.0

Connie is very gracious, positive and professional from start to finish. 5 stars in every aspect.

tom mosley 
Rating:
5.0

Customer did not leave a comment.

Tiffany Ojo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROCHELL CUNNINGHAM 
Rating:
5.0

Very clean up front, very courteous and knowledgeable and helpful front office.l Exceptionally clean equipment and fast return check-in of vehicle. Hightly recommended this location.

james Taylor 
Rating:
5.0

Staff was extremely helpful both June and John!

Lauren Williams 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

My entire experience was great.

Wanda Wright 
Rating:
4.0

Customer did not leave a comment.

Tiffany Jefferson 
Rating:
5.0

Connie is great

Ross Cooley 
Rating:
5.0

June was very pleasant and professional.

Wanda Wright 
Rating:
5.0

Customer did not leave a comment.

stacy hosrich 
Rating:
5.0

Customer did not leave a comment.

AURELIA MERAZ  |  Overall Experience 
Rating:
5.0

Communicated well during rental, and close out process was flawless

Olivia Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE FRANCO  |  Overall Experience 
Rating:
5.0

The lady assisting was kind, professional, wonderful!!

tom mosley 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

tom mosley 
Rating:
5.0

This place is really nice & clean. The owner & staff are super nice!! I would recommend this facility!!

KENNETTA JOINER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bryson walton 
Rating:
5.0

Connie, John, Ilean and June are awesome 🤩

Junetta Hollister  |  Overall Experience 
Rating:
5.0

I really just needed help getting a van for a couple of hours. JUNE was sooooo helpful and nice and friendly. Like I could be best friends with her! There was a mistake in the reservation which was going to be Costly, but she made sure it was squared away....I had some onus in the situation, but she still made sure it was made right. I haven't seen the end result, but I have faith that the situation will work out. I never knew that you could donate furniture to UHaul! I'm so glad she did, because I donated my whole bedroom set & a daybed after I couldn't sell them. It was such a pleasure working with her!

Danielle McCloud 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Wow, excellent experience. I knew that it was gonna be a great experience. Just by the way. I was greeted when I walked in. I was having a rough, long day. an The attendant named June took her time and was patient and explained everything to me, her attitude and her people skills definitely shinned and I appreciate that so much. There was a guy that checked my uhaul back in he was sweet and professional. I will pass my uhaul store up anytime for this type of service. Good job to staff and the hiring manager 👏

Kedra Hawkins 
Rating:
5.0

Customer did not leave a comment.

Zelmer Scott 
Rating:
5.0

Delivery was very easy with the night drop box

David Chavez 
Rating:
3.0

Make self check in for drop off easier

Tim Reed 
Rating:
4.0

Disappointed office was closed when I showed up 20min before closing time on the doors. But , overall Great customer service reps who helped me over the phone when I called for assistance. Please let them know they are doing great. I loved the mobile self service check out.

Philicia Lockett 
Rating:
4.0

Have more available furniture dolly.

Phyllis Thomas 
Rating:
5.0

Cool people

Antron Caldwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree Johnson  |  Overall Experience 
Rating:
4.0

Storage and truck rental worked well for us. Cost of storage was very expensive, but location was convenient.

Brenda Swan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desmond Cameron 
Rating:
5.0

Customer did not leave a comment.

monica anderson 
Rating:
5.0

Customer did not leave a comment.

DENISE PHINISEE-STILLS  |  First Impressions 
Rating:
3.0

The driver side door could not close completely

Joyce Hargroove 
Rating:
5.0

This is a really nice & clean facility. The representative was super nice & knowledgeable. She went above & beyond to make the move-in less stressful!!

KENNETTA JOINER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Staff helpful and friendly

DENISE PHINISEE-STILLS  |  First Impressions 
Rating:
5.0

Nothing. My customer experience was exceptional.

Archie Hampton 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

The process went smoothly and the customer service was excellent!

Melissa Patton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ross Cooley 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

ajunna ortiz 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

Kierra Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darius kennerson  |  Overall Experience 
Rating:
5.0

June was such an amazing lady. She was kind and willing to work with me. She gave me pointers and made my trip a success. God bless her!

Ifeoma Abiandu 
Rating:
3.0

Customer did not leave a comment.

Devin Angelle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Landry  |  Overall Experience 
Rating:
5.0

There's nothing to change from my opinion I had the best experience.

Letricia Darling 
Rating:
5.0

Everyone was nice and professional

sheila lewis 
Rating:
5.0

Best U HAUL Location. The reason why is it has the best Manager Connie Mckee! Connie know how to take care of customers and the the location looking good! Trucks always clean and ready to go.

STACY HOSRICH 
Rating:
5.0

Very easy to rent. My only complaint is that the price kept going up

hana syexd  |  Overall Experience 
Rating:
1.0

Not helpful with payment all my hard work belonging is gone I will no longer bring anyone there. I regretted leaving my things there

honton valerio  |  Overall Experience 
Rating:
5.0

This is the best UHAUL location!!!!!!!!!!!!!!!!

STACY HOSRICH 
Rating:
5.0

Upon arrival, Ms. June Hollister greeted me at the door with a great smile. She then took me around and showed me different storage units. She was polite and had a great attitude. Thanks so much for everything ❤️.

tilisa Brown  |  First Impressions 
Rating:
5.0

The staff at U-Haul and the manager, Ms. Connie, made this experience one of a kind. They were all helpful and available to meet every need I had. Even when I rented trucks for moving and relocating. The staff here were phenomenal. I would recommend the Terrace-Oaks location to anyone in the area. Also Mr. Josh and the staff on Veterans Memorial in Houston, Tx

Tashalyn ONeil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taji Boyd  |  Overall Experience 
Rating:
5.0

Connie is the best.

Audie Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana Leal 
Rating:
1.0

Customer did not leave a comment.

justin ambrose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Jackson 
Rating:
5.0

This was one of the best Uhaul experiences I have ever had. Thank you to June for being so patient and customer service oriented. I will be making this my primary location to rent from.

CYNTHIA OMOYELE 
Rating:
5.0

Customer did not leave a comment.

Lillie Bob  |  Overall Experience 
Rating:
4.0

I was very pleased and I have already recommended it to a friend.. Thank you very much!

PAULETTE WILLIAMS  |  First Impressions 
Rating:
5.0

June Was awesome and I quick and made the experience great!

Diamunn Chism 
Rating:
5.0

Connie and her team are GREAT!!!!!!!!!!!

STACY HOSRICH 
Rating:
5.0

Iris is the best. Honestly have never met someone with better customer service skills. Train more people like her! :)

Beatriz Martinez Lopez  |  First Impressions 
Rating:
5.0

All good

Glenn Barnes 
Rating:
5.0

Customer did not leave a comment.

Troy McGee or Debra Fields 
Rating:
5.0

Thank you for all your help Miss Connie

Kierra Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roshawnna Muse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Mercado  |  Overall Experience 
Rating:
5.0

The Mc Kee's & Iris r THE BEST!!!!!

Derrick Boyd  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tina Turner  |  Overall Experience 
Rating:
5.0

Connie is very inviting and is such a professional. She makes the rental process so seamless and makes you want to come back!

Daizha Berry 
Rating:
5.0

Thanks for June time and patients well pleased, what a blessed heart! I did mention that building 2nd floor is infested with roaches and there was no lock inside the door

Gary Green  |  First Impressions 
Rating:
5.0

June was excellent. She came in right in and assisted me and my brother get my reservation. Even my brother commented on how well her customer skills were. Even though this location is smaller I would recommend it just because of June. Mt birthday month. Thank you June for providing premier customer service. I'll be back in 6 months.

Joshette Jackson 
Rating:
5.0

Customer did not leave a comment.

ANTHONY FONTENOT  |  Overall Experience 
Rating:
5.0

Absolutely nothing, my experience with Uhaul went very well. I had excellent customer service from John. Got me on my way promptly with courtesy and professionalism.

Andre Feast 
Rating:
5.0

Staff were very accommodating and very knowledgeable!!! ⭐️ ⭐️⭐️⭐️⭐️

Debra Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Jones 
Rating:
5.0

Experience was great. June and Connie were excellent and very friendly and made my overall u-haul rental awesome. Highly recommend

Dzabiti Surandi 
Rating:
5.0

Customer did not leave a comment.

Danvia Trahan  |  First Impressions 
Rating:
5.0

Everything was very clean and I would recommend this facility to anyone.

TIMOTHY HARRISON  |  Overall Experience 
Rating:
5.0

Very knowledgeable staff

Neil Carson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Swaner 
Rating:
5.0

Customer did not leave a comment.

Sharon Morrison 
Rating:
5.0

Very friendly and helpful staff.

Russel Doncouse  |  Overall Experience 
Rating:
5.0

I work for this location. My refund wasn’t credited back to me. However excellent service

John Hill 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH 
Rating:
5.0

Customer did not leave a comment.

lexus motley  |  Overall Experience 
Rating:
5.0

When I initially walked in the young man was so involved with his cell phone didn’t pay attention to me for 2 minutes. I then began to look out the window I asked if there was someone else here working. Then we he recognized me laughing saying he was into his phone he explained to me the vehicles have to put the vehicles on hold ahead of time. Then a very helpful young lady came in with a smile and started helping me as she was filling out my info the young man while helping another customer started talking to me again saying u have to have a credit card to hold it said it twice in a very sarcastic way ! I explained I was good she is talking care of me. The young man has very poor customer service. The young lady set me up the reservation and was very helpful when I came to pick up the vehicle! I appreciate the other two workers I came in contact with very helpful

Thomas Diggs 
Rating:
5.0

The woman that helped me was great and very informative. She smiled the whole time while she was setting things up for me to rent one of your vehicles. She also assisted me with the right size boxes, I’m thinking about renting one of your units because she was so helpful!

Thomas Diggs 
Rating:
3.0

No issues to return truck. Drop Off location was informed about the broken driver's door lock.

Gerardo Salazar 
Rating:
5.0

Very nice

Terell Johnson  |  First Impressions 
Rating:
5.0

I think her name was Irish she was very friendly and helpful great customer service skills.

Latina Moore  |  First Impressions 
Rating:
3.0

One time some kind of way my payment went to auto pay. I was very disappointed because that was all the money I had and I was going to pay my bill two days later. But I managed to make it work. So I was tying to pay it the two days later but it was already in the system, I guess I was given a month free for my inconvenience. And there was also a RODENT BOX in my unit., which I never saw before in a storage unit. That’s why I moved my things because of RODENTS.. then I have to move my things back into something like that, it was SCARY AND DISAPPOINTING.

Tabatha Washingtom  |  Overall Experience 
Rating:
5.0

Everything and everyone was great

TIMOTHY HARRISON  |  First Impressions 
Rating:
5.0

The manger and staff were friendly!!!!!!!

gamarica shirley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charity Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Gonzalez  |  Overall Experience 
Rating:
5.0

To acquire a 10 x 20 was outstanding as we had a bigger load than anticipated. All reps from all departments have given superb customer service.

THARON CARTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Windham  |  Online Move In 
Rating:
5.0

Connie McKee is the ultimate customer service rep. She knows her stuff better than any Uhaul agent i have ever come into contact with. I appreciated the extra attention to detail and clearness of delivering the instructions

Elbert Deans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Breanna Street  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin Abney  |  Overall Experience 
Rating:
5.0

Excellent staff.

barbara scmhidt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt Rippelmeyer  |  Overall Experience 
Rating:
5.0

Connie & staff were always helpful! We loved the easy & convenient access!

CRISELDA REYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma Rodriguez  |  First Impressions 
Rating:
5.0

Very great service and excellent customer service knowledge keep up the great work.

HERMAN GRIFFITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTonya Jernigan  |  First Impressions 
Rating:
5.0

U-Haul Moving and Storage has provided me consistently excellent service since day one. Which was about one-year ago I was thankful to find a safe place to store my stuff. And that luckily for me was U-Haul Moving and Storage of Terrace Oaks. I'am fortunate to have received helpful and excellent customer service from the service staff at U-Haul Moving and Storage of Terrace Oaks. Thru their excellent customer service they constantly provided me I had peace of mind.That my storage stuff was always safe and in good safe storage hands. I wish to thank the friendly staff that always was there to help with my safe storage needs. And like I said the service staff there at UHaul Moving and Storage of Terrace Oaks. Always gave me Peace of mind knowing my storage stuff was always safe. Thank You for all that you provided me as a happy customer.

John Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hennessy Stephens  |  First Impressions 
Rating:
5.0

Connie was super nice!!! The reason we rented there.

Stacy Hosrich  |  First Impressions 
Rating:
5.0

Connie is the best. The reason we rented there!!!!

STACY HOSRICH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIA GREEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Lewis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAMITICE JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tywanna Jones  |  Overall Experience 
Rating:
5.0

Friendly staff! A great place to do business with!

Retha Williams  |  First Impressions 
Rating:
5.0

Ms. Connie is the sweetest person and she did everything to help me out and make my experience go easily and smoothly.

Windy Higgins  |  First Impressions 
Rating:
5.0

Always friendly and professional with me.

Bettye Morgan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Appiffany Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sydreces Mitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA TATUM-NEWMAN  |  Overall Experience 
Rating:
5.0

Ms. Connie, and her whole crew, we’re always helpful and alway very courteous to me. I will choose them over and over again!

Ray Goodin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANYA ANTOINE  |  Overall Experience 
Rating:
5.0

Excellent

TRACY BERRY  |  Overall Experience 
Rating:
5.0

My experience was great and the manager Mrs Connie is a awesome person to know

Linda Williams  |  Overall Experience 
Rating:
1.0

My car was vandalized so badly in long term covered parking that my insurance company had to write it off. I received no notice that the facility had been broken into for a year. After renting at this location for more than six years my expectations were far higher. Had I been timely notified I may have been able to get the car repaired at far lower cost a year ago. This Manager's lack of attention and consideration for customers and security of their property cost me my car. NOT RECOMMENDED.

BRADLEY LUKIES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillie Bob  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb Williams  |  Overall Experience 
Rating:
5.0

The Terrace Oaks staff and facilities are/were always extremely helpful whenever I needed their services.

Carlton Brock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lagunas Reynoso  |  Overall Experience 
Rating:
5.0

I Definitely Will recommend this UHual Facility. I was going through a divorce and never had to rent storage before the staff was AWSOME the experience was great. I Thank God that he guided me to rent from here. Total AWSOME experience!

Lashanda Spurlock Williams  |  Overall Experience 
Rating:
5.0

Mrs Connie Mr Ivan and staff was very helpful and professional

Therra duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliah Ferguson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Zaring  |  Overall Experience 
Rating:
5.0

Connie, you have always been so amazing. Your husband and the teamwork of surreal personalities shared with the public has been most welcoming. I am grateful for all of our authentic conversations of laughter, sorrow and of the world as we have come to see it. There is no way I can forget the other persons that I have met from the front office to the cleaning crew, each has been most amazing. Godspeed! CYHackett

Cheryl Hackett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Horace Coleman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Damon Hood  |  Overall Experience 
Rating:
5.0

Everyone should experience the U-Haul experience at this location 1960 TC jester staff management greatest people in the world I thank them and I will be recommending others to that one location and I also have the opportunity one day to go back and feed on their services I thank them very much and love them always

Cedric Donaldson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON POOLE  |  First Impressions 
Rating:
5.0

Connie and Ian are the best, I had two units for over five years at their facility and never had a bad experience. They always greeted me with a smile and a “personal” (remember your name) hello. Highly recommend U-Haul on FM 1960.

fred lettieri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMILLE JACKSON  |  Overall Experience 
Rating:
4.0

TBA

JACOB ARMSTRONG  |  Overall Experience 
Rating:
3.0

Dont feel that we should have had to pay a full month rent for 3 days of use

MICHAEL CARRIGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIANNA MITCHEL  |  Overall Experience 
Rating:
5.0

Very clean

TRACY BERRY  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Semaj Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Morgan  |  First Impressions 
Rating:
4.0

When l go to my Storage it seem like something always missing. On September 4, 2022 Sunday, l went to go get my Tool Box out of storage. My Tool Box an Cooler was gone. That is Why l had to get the rest of my things out of storage.

Craig Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lonitta ingram  |  Overall Experience 
Rating:
1.0

I had a 18 wheeler in storage at 3220 Farm to Market 1960 Rd W, Houston, TX 77068 Broken into once with two other attempts. My vehicle was broken in once with two more attempts after the initial break in during the time my vehicle was at the U-haul located at. 3220 Farm to Market 1960 Rd W, Houston, TX 77068 The management (Connie’s Husbsnd) became angry when I asked to see the surveillance video’s. When I was allowed to see the video, he seemed to pass over or fast forward most of it. I was asked by Connie, did I feel violated. I replied of course I do, I work hard for what I have. She wasn’t sympathetic or offered any help to ease the situation. There are homeless people living at this u-haul facility-location. I learned this when I noticed a homeless guy trying to open multiple storage units. I described and reported this to the management. I was told that this person was homeless but only rents a unit at this location. Management is aware of the homeless people living and wondering around at all hours at this location. I personally feel like this Husbsnd and wife team as management creates a toxic atmosphere for decent and responsible customer’s. I personally didn’t feel like I, or my belongings mattered in there eyes. This location makes the entire u-haul establishment look bad, I personally don’t believe management at this location shares U-haul core values. I’ll be posting reviews about my experience and would never refer family or friends to u-haul ever again.

Carlos Perry  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert07964019 Siverand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WARREN HOUSTON  |  Overall Experience 
Rating:
2.0

Talked to five different people with five different answers. Got to the storage after store hours and couldn’t access the storage for 2hrs! Worse experience ever!!!!!

Deshawnda Thompson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Charles Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrel Logan  |  Overall Experience 
Rating:
3.0

Lock was not in unit

MIAYA STENNIS  |  Online Move In 
Rating:
5.0

Manager Connie and Ian great

Barbara Rodiguez  |  Overall Experience 
Rating:
5.0

I’m happy for the services rendered to me by mr and Mrs Connie McKee, for the rest of the months of storage rental. They made me feel like at Home while I was at there service and I highly recommend them for your services.

Prince Duru  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lai Har Hurtado  |  Overall Experience 
Rating:
5.0

It was a pleasure doing business with Connie and Ian

GARY AKIN  |  Overall Experience 
Rating:
5.0

Ian was very pleasant an helpful ...

JAMES PROCTOR  |  First Impressions 
Rating:
5.0

Care takers were very professional, friendly, and attractive

DENISE STILLS  |  Overall Experience 
Rating:
5.0

Connie & staffs are very friendly & respectful. Always helping.

ADEBUSOLA OWODUNNI HARRIS  |  First Impressions 
Rating:
5.0

The staff was helpful in assisting me to choose the right size and price. And each visit they all were so sweet and friendly. I pray not to use them again but if I do…Definitely I would use them again.😀

Ola Daniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BARRON  |  Overall Experience 
Rating:
5.0

Very good customer service and very clean and excellent service.

Sheila Thorn  |  Overall Experience 
Rating:
5.0

Loved Ms.Connie and staff they wet always kind and professional. Would highly recommend this Uhaul

Gusta Byas  |  Overall Experience 
Rating:
5.0

None

Scottie Watson  |  First Impressions 
Rating:
5.0

Kind, professional and courteous.

Erma Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BARRON  |  First Impressions 
Rating:
5.0

Thank you so much for all your help and assistance while I used your storage facilities. The unit and property you managed was very clean and certainly a value and satisfied my storage needs. Thanks again, John Cooper

John Cooper  |  Overall Experience 
Rating:
5.0

The owners & staff is kind, patient & very professional! Thx you for your wonderful service!!🤗👍

Colleen Emory  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA SOUTH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Conner  |  Overall Experience 
Rating:
5.0

The staff was kind courteous loving. I have not met anyone like them.

Erma Franklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent Ill  |  First Impressions 
Rating:
5.0

Excellent customer service and very professional staff.

JOYCE TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timm Hyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE STILLS  |  Overall Experience 
Rating:
5.0

Iris was so nice and attentive. She made sure to go through everything this has been one of my best U-Haul experience for as many times as I’ve rented from U-Haul

LiLiane Li  |  First Impressions 
Rating:
5.0

Connie and Ian were so helpful and considerate. Would recommend them to everyone.

Nancy Cunningham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Bryant  |  Online Move In 
Rating:
5.0

This is the best, cleanest, friendliest, most efficient and helpful Uhaul location I have ever come across! Connie and Ian were great!

JESSE DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher coleman  |  First Impressions 
Rating:
5.0

Great everything

Charles Darensbourg  |  Overall Experience 
Rating:
5.0

N/A

DENISE STILLS  |  First Impressions 
Rating:
1.0

I do not recommend this place of business from my experience My storage unit was broken into three times within a year time frame that I’m aware of. The staff wasn’t concerned about my belongings at all or what happened. On 1/22/2022 my some of belongings was missing again for my storage unit so I decided to move whatever I had left. When I reported to Uhaul staff that I was moving out my storage unit and the someone broke in the my storage unit again and stole some of my stuff. I have insurance on the storage unit the staff didn’t even look it up see if I had insurance on the storage unit. What was the point of paying insurance on a storage unit? This is the worst experience ever.

DONNA Early   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca von Falkenhorst  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Moody  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille Dyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica English  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kent Hill  |  Online Move In 
Rating:
5.0

Miss Corinne and her husband gave me a great service while I was there, I highly recommend her for your services thanks.

Prince Duru  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Harrison  |  Overall Experience 
Rating:
5.0

A big thanks to Connie and her entire team. Ian, thanks for the return call backs so quickly. I was there for almost three years and the service you guys provided was above and beyond EXCELLENT! It is evident that Terrance Oaks takes pride in their facility and I always felt safe, coming and going. Awesome team Connie!!!

Mary Gardner  |  Overall Experience 
Rating:
5.0

Don't change !

Cedric Donaldson  |  First Impressions 
Rating:
5.0

I'm glad to be at this location it's family oriented clean and affordable

keshia beckford  |  First Impressions 
Rating:
5.0

I read my f storage for 5 yeas ther 👍 all ther employees 💕thanks

MARIA AMOEDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille Dyes  |  First Impressions 
Rating:
5.0

The guy and his wife was very nice when answering the phone every month. We talk as if we knew each other.

CHERYL JACKSON  |  Overall Experience 
Rating:
5.0

Great facility claim organized I would recommend it to all of my friends

Bernadette Foster  |  First Impressions 
Rating:
4.0

Na

Kasandra Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Harrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANETTE FERNANDEZ  |  First Impressions 
Rating:
5.0

From the first time I stepped into the office it shows great care. Excellent job!!!

Gustavo Contrses  |  Overall Experience 
Rating:
5.0

Always helpful

Richard Gethin  |  Overall Experience 
Rating:
4.0

I reserved a truck and auto haul trailer. When making the reservation I was not informed that I would need a hitch and ball.

Lorenzo McGuire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monicia Hagewood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valerie wilson  |  Overall Experience 
Rating:
5.0

The Ladies where very very helpful thay answer all question i will recommend all my friends

Bernadette Foster  |  First Impressions 
Rating:
5.0

All the staff was very nice family at welcoming

regina Roberts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luciana Mitt  |  First Impressions 
Rating:
5.0

Excelente y con mucha seguridad

Elizabeth Oropeza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Williams  |  Overall Experience 
Rating:
5.0

The most friendliest people I have ever met !

Asia Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ola Daniel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY AKIN  |  First Impressions 
Rating:
5.0

Great place and secure

Joi Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew smith  |  Overall Experience 
Rating:
5.0

Very kind very helpful. Definitely refer people there

Kathleen Callahan  |  First Impressions 
Rating:
5.0

The staff is great the the managers are great. I moved out Friday morning and I think her name is Ms Clara and older man I didn't get his name. But every time I will call to pay my storage they was always great people to talk to and I always had a positive and great vibe. Yeah great leaders.

ramona lambert  |  Overall Experience 
Rating:
5.0

Made sure i unstood all paper work.

Cynthia Fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Johnson  |  First Impressions 
Rating:
5.0

Great place Great people!!!

Christopher Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Grisby  |  Overall Experience 
Rating:
5.0

My experience with this storage unit, although short, was excellent. The staff was friendly and very helpful in making sure our needs were met. However, it was out of the way for us, but the friendly environment made up for the extra time traveling. I highly recommend this unit to others.

Abby Page  |  Overall Experience 
Rating:
5.0

Connie was great, and VERY professional. I enjoyed my experience.

Benjamin Delgadillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cleo winston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVA CLARK  |  First Impressions 
Rating:
3.0

Ms Connie very considerate and coperative

ROBBIE ADAMS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Hawkins  |  First Impressions 
Rating:
5.0

Good job

Augustine ECHE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Casimier  |  Overall Experience 
Rating:
5.0

They were very helpful and accommodating. I would definitely recommend them to others!

Abby Page  |  First Impressions 
Rating:
5.0

It's costing me more than I thought, but the people here made me feel so safe and secure, that I don't mind paying more knowing full well that my things care safe and clean!

Ray Goodin  |  First Impressions 
Rating:
5.0

Great your team Thank you

Fredrick Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaleigha Jones  |  Overall Experience 
Rating:
5.0

Muy amables y muy buena atención gracias

jose david   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chevalier Dianna  |  Overall Experience 
Rating:
5.0

Great

Fredrick Lane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dahnelle Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BALDWIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Bushway  |  Overall Experience 
Rating:
5.0

The service was great he worked with me to the best of his ability

LAQUESHA LEWIS  |  Overall Experience 
Rating:
5.0

I love my office space there. I love the managers.

Paul Davis  |  First Impressions 
Rating:
5.0

Mrs. Connie, Mr. Ian McCee , and their staff are Amazin! They provide EXCELLENT And KIND Customer Service...Die to CO-VID 19 I stayed longer but we are pushing through and moved out this month. Mrs. Connie worked with me through the entire process. Thank You Mrs. Connie, Mr. Ian, and Staff. GOD BLESS YOU ALL.

Rhonda Rivers  |  Overall Experience 
Rating:
5.0

Great!

Tinikia Johnson  |  First Impressions 
Rating:
5.0

Very very friendly and helpful Miss Connie and her staff was really helpful and we have thanking them For their appreciation thank you

BRENDA Henry BENFORD Garrette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel Mora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Bushway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID BUSHWAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Grisby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melonie ortiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY HOSRICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Loera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Gethin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaneka Washington  |  Overall Experience 
Rating:
5.0

They are awesome here can't complain. Very friendly.:)

Veronica Sousa  |  Overall Experience 
Rating:
5.0

Very nice and friendly - and units are very clean! Owner/Managers live onsite!

Linda Yates  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

wyman brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Schattle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawanna Collins  |  Overall Experience 
Rating:
5.0

All was well w/ my experience. My only problem is that I moved out & closed that account in Dec. 2020.

Joel Gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Cruz  |  Overall Experience 
Rating:
5.0

Na

Leashastar Flowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Brown  |  First Impressions 
Rating:
5.0

They were super nice and helpful! Thank yall

Aisha Legair  |  First Impressions 
Rating:
5.0

Connie and Ian McKee maintain the property extremely well and they care about what they do. I have been a tenant at U-Haul/Terrace Oaks for over 6 years and they far surpass the previous managers. The property feels extremely safe. I highly recommend this U-Haul location and The McKees!

JUAN AMELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Casimier  |  First Impressions 
Rating:
5.0

The owner gave the best experience ever. He explained everything thoroughly and simplistic. He was nice and transparent. The other staff were just as nice and helpful. All were extremely informative. I would recommend this place 100 more times.

Azure Daniels  |  First Impressions 
Rating:
5.0

I stored my things at this establishment after Hurrican Laura. I was displaced. I was happy to find one thing I never had to worry about was my storage facility. The space was cool, nice, clean, and well maintained. I enjoyed every interaction that I had with the staff. They were always courteous and professional. I will most definitely recommend family and friends to this great establishment.

Teleithea Handy  |  Overall Experience 
Rating:
5.0

Connie and Ian are very professional and run a nice facility,

DOUGLAS KEITH SHANNON  |  First Impressions 
Rating:
4.0

None

Sharon Jones  |  Overall Experience 
Rating:
5.0

Staff was friendly and very helpful

Jerome Branch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Bryant  |  First Impressions 
Rating:
5.0

I was really impressed with this facility compared to the facility I dealt with before this one. Everyone was professional.

Deborah Hawkins  |  Overall Experience 
Rating:
5.0

Access hours need to be extended some

Deyonda Moss  |  First Impressions 
Rating:
5.0

Excellent Quality staff and I do mean every member. Anytime I came in i received professional friendly quality service. Thank you all we will see you again sometime soon.

Daniel Escobedo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Thompson  |  Overall Experience 
Rating:
5.0

Great Place Greater Staff 100%

George Swain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desire Williams  |  Overall Experience 
Rating:
5.0

Connie and Ian were both amazing. Whenever I had little issue come up, they were prompt to resolve them.

Daniel Hernandez  |  Overall Experience 
Rating:
5.0

Very convenient

Sue Boggan  |  Overall Experience 
Rating:
5.0

I was a “ long time” renter of this storage facility! They are excellent in every way! ☺️

CINDY BELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIRKLIN SPENCER  |  First Impressions 
Rating:
5.0

This is my go-to store not only for storage, but also for rentals and supplies. I feel like family.

Judy McMorris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eurena Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanara Samples  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wezya Ngoma  |  First Impressions 
Rating:
5.0

Very clean And safe facility 24 hour access staff is very helpful and friendly!

Adriana Morales  |  Overall Experience 
Rating:
5.0

Connie at terrace oaks is great.

marnie bruce  |  Overall Experience 
Rating:
5.0

The reservation process, truck rental and unit rental were a breeze. The attendant Ms.Gholston was very helpful and knowledgeable.

Vickman Handy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY CHAPMAN  |  Overall Experience 
Rating:
5.0

Ian and Connie were amazingly friendly and efficient.

Darrel Hagen  |  Overall Experience 
Rating:
5.0

Staff is amazing. I've had different storage but this is has been the best.

Kaitlin Perkins  |  Overall Experience 
Rating:
3.0

The staff was nice 👍🏽 but I didn’t like too check on my things much. Too many extra cars on property. Look like a camp ground.

Jaqueline Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanquitta Shaw  |  Overall Experience 
Rating:
5.0

Beautiful staff service. Lachelle is a doll; a real pleasure to work with.

Dahnelle Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mykisha Payne  |  Overall Experience 
Rating:
5.0

Always a wonderful experience!

Dahnelle Johnson  |  Overall Experience 
Rating:
5.0

Super friendly staff

Darrel Hagen  |  First Impressions 
Rating:
5.0

Me gustó mucho la ubicación y facilidad.

Kelvin Lopez Ortiz  |  Overall Experience 
Rating:
4.0

Connie and Ian are very hard workers. They are nice and understanding with the renters. They are the reason I chose this Uhaul. They deserve a raise and bonus. Unfortunately upon checking out - I experienced an ugly episode with Dahnelle on Monday - 2/24 about 11am. She was quite rude and irritated at everything I asked or said. I was very upset I was treated like this.

Widad Mousa  |  Overall Experience 
Rating:
4.0

None

Gwendolyn Faye Johnson  |  Overall Experience 
Rating:
5.0

The staff was accommodating and wonderful helpers!

Dahnelle Johnson  |  First Impressions 
Rating:
5.0

Thank you for all your assistance.

Michelle Jordan  |  Overall Experience 
Rating:
3.0

Les hubiera dado 5 estrellas. Pero no porque la señora que me atendió en la oficina. No es nada amable,cada pregunta que le hice me contesto muy mal de muy mal cracter. Era mi primera vez rentando.

Kelvin Lopez Ortiz  |  First Impressions 
Rating:
1.0

It's a 24/7 access but they lock the doors by 7 . They had a man walk in on me while I was in my room , he turned the light on & started recording me . That's creepy . Something ain't right

Alissa Solis  |  Overall Experience 
Rating:
5.0

Mr.Mckee was extremely helpful, a pleasant experience.

Angela Morgan  |  First Impressions 
Rating:
5.0

They treated us well and our move went smoothly. That’s what was important.

dyllon Mcdugald  |  Overall Experience 
Rating:
5.0

Connie and hubby very friendly, kind and informative. Clean storage.

Rita Mousa  |  First Impressions 
Rating:
4.0

Mr. Ian was very helpful and professional in getting me in a storage space. Thank you Mr. Ian.

lonitta ingram  |  Overall Experience 
Rating:
4.0

Ian was awesome in getting a storage unit for me. Thank you so much.

lonitta ingram  |  First Impressions 
Rating:
5.0

I have used this location twice since moving to Houston and the owners along with the staff have been nothing but amazing. This facility will always get my business and my recommendations.

Raul Flores  |  Overall Experience 
Rating:
5.0

Class A operation-well run by Mr. & Mrs. McKee.

Robert Couvillon  |  Overall Experience 
Rating:
4.0

Customer payed for extended access; and access gate opened at those times. Nonetheless or nevertheless management locked stairwells and elevator rendering extended access unavailable.

Robert Wiswell  |  Overall Experience 
Rating:
5.0

Lashelle makes all of Uhaul LOOK GOOD! She was so very sweet, helping & professional. She even tolerated my need to vent during one particular visit. I appreciate that very much! 😊

Sharee Robinson  |  Overall Experience 
Rating:
4.0

The Best Management Ever, Thank You !

Karen Obryant  |  Overall Experience 
Rating:
5.0

got me taken care of quickly, in & out

manuel guerrero  |  First Impressions 
Rating:
5.0

The staff was very friendly as well as helpful!

Dee Davis  |  Overall Experience 
Rating:
5.0

The staff are all very professional, knowledgeable, and willing to help when needed. Every transaction went smoothly and efficiently.

Yvette Samuels  |  Overall Experience 
Rating:
5.0

I have accounts at two different locations and both have been superb with regards to customer service. Connie, Mgr. is Awesome and she goes above and beyond to see that all requests are met.

ELLA ROBINSON  |  First Impressions 
Rating:
5.0

Great place to use as a stroage.

Ronald Holt  |  Overall Experience 
Rating:
5.0

Ms Connie is an Angel, she is so kind and caring. And her whole staff is amazing.

LeRhonda Jeffries  |  Overall Experience 
Rating:
5.0

The representative was polite and knowledgeable in all aspects. Very professional. Thank you.

Cully Waid  |  First Impressions 
Rating:
5.0

Everything was Perfect made my moving A Peace of cake Thank U

Loutrice Holmes  |  First Impressions 
Rating:
5.0

My experience was great all my needs were met and the sales lady was extremely helpful in my time of needs. Thank you so much for making my move a great experience.

ROBERTA MATTHEWS  |  First Impressions 
Rating:
5.0

Well maintained with great staff.

LARRY SMITH  |  Overall Experience 
Rating:
5.0

Really good customer service!! I really liked

Eva Argueta  |  First Impressions 
Rating:
5.0

Connie & Ian are good property managers and nice people. Their facility is well kept, safe and clean. I appreciate their support and flexibility.

CARLOS GONZALEZ  |  Overall Experience 
Rating:
5.0

Above and beyond

Jennifer Valk  |  First Impressions 
Rating:
5.0

Ian McKee was awesome and exemplifies superior customer service

Tessa Lilly  |  First Impressions 
Rating:
5.0

Connie and her (Managers) were great. The facility was very well kept and they were great about solving issues. Even if not there, they made sure to respond or those available were aware of what to do

Terry Armstrong  |  Overall Experience 
Rating:
5.0

This is the greatest Uhual facility I’ve been to in Houston, and I’ve used Uhual pretty much off, and on my whole life, Mrs.Connie, and her husband will make you feel like family instead of a customer

reggie bryant  |  Overall Experience 
Rating:
5.0

I didn't have no problems getting in or out of the storage if I need to or no problems with anything missing or damage friendly staffing always helpful and

JENNIFER WASHINGTON COLSTON  |  Overall Experience 
Rating:
5.0

THANKS. SMILE

IVY BROWN  |  Overall Experience 
Rating:
5.0

Great customer service

CECILIA DILLIGARD  |  First Impressions 
Rating:
5.0

Customer service was excellent.

Chris Yarges  |  First Impressions 
Rating:
5.0

Personnel was very helpful.

Craig Warren  |  First Impressions 
Rating:
5.0

Awesome office staff and management. Top-notch facilities, business operations and customer care!

Kathy Lewis  |  Overall Experience 
Rating:
5.0

Very sweet couple who runs this facility!!! Very helpful and caring!!!

Angela Roaches  |  Overall Experience 
Rating:
5.0

Very clean and first class service!

EMANUEL HARRIS  |  First Impressions 
Rating:
5.0

The 24 hour access was very convenient.

venus Maxwell  |  Overall Experience 
Rating:
5.0

Ian and Connie were very nice, pleasant people. They helped us have a very good experience from beginning to end. I would recommend everyone I know that needs a UHAUL to go to Terrace Oaks location.

Loretta Carthan  |  Overall Experience 
Rating:
4.0

Very Friendly staff!

scott Beaty  |  Overall Experience 
Rating:
5.0

I met a very nice couple and I was looking at amazing storage and decided to stay with these kind folks.

Jaqueline Johnson  |  First Impressions 
Rating:
5.0

Awesome, friendly, and quick.

Lynette Hodge  |  First Impressions 
Rating:
5.0

Great Storage facility

ELWIN SAIMON  |  Overall Experience 
Rating:
5.0

Thanks for the excellent generosity from your staff ,merry Christmas and have an happy New year

MELVIN BARNES  |  Overall Experience 
Rating:
3.0

Too pricey and their something wrong with their financial system. Charged for late charges even tho I had automatic w/drawl. Staff is friendly.

JUAN GARCIA  |  Overall Experience 
Rating:
5.0

Loved the storage the manager was so nice and fries made me feel safe secure and at home. Merry Christmas

MICHELLE FOSTER  |  Overall Experience 
Rating:
5.0

I had an excellent experience

SHARON LOCKETT  |  Reservation 
Rating:
5.0

The McKees are very nice and personable. It was great having them as the managers of my chosen storage facility; they made the experience easy and straightforward.

Katrina Brandenburg  |  Overall Experience 
Rating:
5.0

The staff is Awesome. Ms Connie and her Husband both give excellent service!!!! Thank you all Shree Syon

Shree Syon  |  Overall Experience 
Rating:
5.0

Really enjoyed the team there very friendly helpful and honest

Mark Barnes  |  Overall Experience 
Rating:
5.0

Excellent overall

DONALD MORGAN  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful with my storage.

irish davis  |  Overall Experience 
Rating:
5.0

Carol attended to our needs promptly. Even as she was working up the paperwork and small details; she truly listened to what the last year had been since Harvey and what I needed.

Jenifer West  |  Reservation 
Rating:
5.0

The staff here is extremely friendly and helpful. I loved working with them. I never had any issues with my belongings or my unit.

TIFFANEY MEYER  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help dealing with my son's situation and moving his things out.

Jacobey Bowman  |  Overall Experience 
Rating:
5.0

Thanks to the staff for an important experience as was needed.

JOHN ISTVAN  |  Overall Experience 
Rating:
5.0

Thank you very much

miguel grijalba  |  Overall Experience 
Rating:
5.0

I had an excellent stay here never any issues with the storage or staff. I was always greeted with respect and dignity. Ms Connie have always helped when hard ships occurred just want her to know.

STARLETT DAVIS  |  Overall Experience 
Rating:
5.0

Excellent

Gertie Mae Steward Lara  |  Overall Experience 
Rating:
5.0

Love the married couple that managed the place. They are friendly and very nice

SUE PARKER  |  Overall Experience 
Rating:
5.0

A

SANDRA BLACK  |  Overall Experience 
Rating:
5.0

Staff very professional and facility was very clean I will refer people

Deborha Hudson  |  Overall Experience 
Rating:
5.0

I highly recommend!! Very well managed facility! Staff is very knowledgeable and very kind and friendly! They were always very helpful in assisting my needs. Loved my experience with this location!!

Erica Vixama  |  Overall Experience 
Rating:
5.0

I would highly recommend them Connie the manager is so loving and caring such a sweetheart. I felt safe each and every time I went there.

Clotilde Varnado  |  Overall Experience 
Rating:
5.0

I had no issue with the establishment.

Odell Smith  |  Overall Experience 
Rating:
5.0

Great service and location

Cheyann Callahan  |  Overall Experience 
Rating:
5.0

Very Happy with service! Great management team very friendly and business minded. Keep up the good work!

Frank Johnson  |  Overall Experience 
Rating:
5.0

.

Randy Salge  |  Overall Experience 
Rating:
5.0

Connie and Ian were AWESOME! They were very helpful, accommodating and hospitable during our 8 month lease after Harvey. Keep up the good work!!!

Kathy Davenport  |  Overall Experience 
Rating:
5.0

Pleased with service

ALTON HARVEY  |  Overall Experience 
No reviews have been submitted for this location.

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