Customer Reviews for U-Haul Moving & Storage of Swansea

Rating:

3.0

There is a water leak in unit #98. I didn't realize this until too late. I came after a storm and found a table I had in there wet and the floor was wet. Some papers and books were warped. Also, I always get an email telling me to correct my address. Even tho I've gone to the facility 3 times to have it changed and even called customer service. No one cared enough to actually change it. (That's just frustrating more than anything. The water is the main problem.)

Rating:

2.0

I rent to the five by eight I needed a larger unit. They would not refund me anything, as I already paid for both units. Stated because I didn't online I'm not eligible for a refund. Not even a portion. This is terrible service. I have been there may be a week.

Rating:

2.0

I rented a smaller storage unit. I realized it was too small after maybe a week. I now have a lot of unit but cannot get A. Refund for my smaller unit. I don't think this is fair. I will not be going back to you. How once I get my stuff out.

Rating:

5.0

All staff I talked to, on phone, at pickup, and drop off were all exceptionally friendly and helpful. The whole process was easy and went so smoothly. I would HIGHLY recommend this location and its services to anyone.

Rating:

1.0

We arrived at our pick up time but couldn’t access the truck, had to wait till 7am till an employee showed up even though we opted for the mobile pick up much earlier. We sat waiting.

Rating:

5.0

They were great. I had a confusing situation at first, but one call squared everything away. Also saved me tons of money fixing my booking. The confusion was my fault ,but they handle it perfectly. Thank you

Rating:

5.0

Very friendly and professional employees. Thank you for the good service.

Rating:

5.0

Nothing

Rating:

5.0

The drop off of my 6' x 12' trailer was a little more complicated than I expected. There wasn't a lot of room left in the customer lot so I had to leave it in the self storage area. Otherwise customer service was exceptional. I will be using this location more regularly because of the exceptional services.

Rating:

5.0

Staff was polite and time was impeccable on getting rental. Keep up the good work.

Rating:

5.0

The individuals I dealt with were friendly and personable. The process was easy!

Rating:

5.0

Nothing, everything was perfect

Rating:

5.0

Customer service representative was attentive, knowledgeable and friendly. Quick service!

Rating:

5.0

Originally reserved at another location, but the 15 foot truck was unavailable (keys in a lock box, but unable to open). Redirected to site on GAR Highway and they were helpful in setting up for a 15 foot truck. Got me to underway quickly.

Rating:

5.0

No improvement needed. There were 2 gentlemen there when I walked in and they were very courteous and assisted me with all my needs. I appreciate their help. Thank you.

Rating:

5.0

The guys at the service desk were great! Polite and efficient customer service!

Rating:

5.0

Excellent check in and check out. Both employees that I met were conscientious, pleasant, and professional.

Rating:

5.0

Storage was just as good as I expected, clean and never got wet during the storms.

Rating:

5.0

Very pleased with the handling of my rental. The service and help attaching the trailer and tips for a safe trip.

Rating:

5.0

Fantastic service!

Rating:

5.0

The whole process was quick and easy!

Rating:

3.0

Don’t charge me for gas when I filled it more than what I left it with a a gas station a mile away. What a scam.

Rating:

5.0

The fellow who helped with drop off was efficient and friendly.

Rating:

5.0

It was a pleasure doing business with them.

Rating:

5.0

Craig and crew great as always

Rating:

5.0

Employee was extremely helpful...backed me up to trailer and connected it for me and made sure all the lights worked...overall a very enjoyable experience and would definitely use this uhaul store again in the future...

Rating:

5.0

Very nice management great people

Rating:

5.0

I really appreciate the amazing customer service!

Rating:

4.0

Comments for you Uhaul---the truck I wanted was in a fender bender, and I was not notified until 2 hours before my rental, I could have used a facility closer to me if I was not able to get the pick up truck....I was left without an option and had to pay for extra miles....didn't think that was very fair...

Rating:

5.0

All good!!!

Rating:

4.0

Drop off entrance was a bit tight and full to pull in due to large u-hual trucks parked on premises.

Rating:

5.0

Absolutely perfect!

Rating:

5.0

I have to say staff at this uhaul are very nice and personable. It's clean well kept and maintained staff are always eager to help with any questions or issues that may arise.

Rating:

5.0

The truck was clean and ready for us at rental time. Rental pick-up and drop-off was easy. Couldn't have asked for a smoother experience!

Rating:

3.0

Truck had transmission problems

Rating:

5.0

Thank you for providing a fine storage solution during my remodel . v/r MW Rutkowski

Rating:

3.0

Excellent service onsite. Jason was very helpful, quick and friendly when we moved in. The only difficulty I had was with their call center. Very very long waits and it seems not possible to actually reach someone at the storage location office.

Rating:

4.0

Everyone was very helpful. Very smooth operation.

Rating:

1.0

Simple, easy and no hassle. Perfect job!

Rating:

5.0

Trailer is every Old

Rating:

5.0

Pickup and drop off were handled promptly and professionally. Vehicle was clean and performed well.

Rating:

5.0

Ty have a very enjoyable experience

Rating:

5.0

Had just what I needed at a great price.

Rating:

5.0

I have another uhaul storage unit in another location and combined everything all in one unit ...I do recommend your storage facility to people and I do appreciate the cleanliness and secure access to my belongings thank you Uhaul at 600 grand army hwy Swansea ma

Rating:

5.0

Got the job done with no bullshit. Great job guys.

Rating:

4.0

Sorry trailer was great but had many rust particles left over from previous rental, other than that great rental.

Rating:

5.0

Fantastic team work if employees on both pick up and drop off - really helpful and friendly staff Thanks for making it a great experience

Rating:

5.0

GPS DIRECTIONS TO SEARS LANE NO ACCESS

Rating:

3.0

Make sure rental is clean. Our rental was full of animal hair and smelled like urine. It clearly was detailed.

Rating:

3.0

Every six months you raise the prices!! When I went to cancel the rental there was no worker on the property. Door was open, no one was there. When he finally showed up he was rude. The prior employees/manager were wonderful

Rating:

2.0

Gate always broke , water came and ruined some of my stuff

Rating:

5.0

Rented several times at Swansea location without any issues.

Rating:

5.0

fine

Rating:

5.0

We opted out of our agreement five months early and we asked them to clean out the items that was left in the storage they did that without charge they’re very helpful and give us a refund on the rest of our year would recommend them to everyone they were very nice and very helpful

Rating:

4.0

Business was closed but the lot attendant was friendly.

Rating:

5.0

Great service!! Always friendly and goes the extra mile !

Rating:

2.0

Unit was smaller than anticipated and not easily accessible

Rating:

5.0

The staff and owner have excellent customer service, very accommodating and the location was very convenient right off of 195. Thank you, Bill

Rating:

5.0

Staff was very friendly

Rating:

3.0

Would be excellent , had to take some points away for the mold issues, other than that , your staff and set up is the best around

Rating:

5.0

Jason was very helpful and friendly.

Rating:

4.0

Facility was clean and easy accessible. Only issue is locks on overhead doors are hard to open or close with arthritic hands.

Rating:

1.0

The condition of both units I rent is terrible, especially for the price. For the most recent unit there is a large gap in the siding that exposes the unit to the elements. The door is bent and difficult to operate and lock. The other unit I rent is also falling apart and it smells like rodent.

Rating:

4.0

Easy fast and convenient

Rating:

5.0

They were able to accommodate the needs of my storage for auto. Very quick sign up and payment process.

Rating:

5.0

Very decent accommodations. Pleasure doing business.

Rating:

3.0

To slow. One employee several customers

Rating:

3.0

I spent $72 in buckets of DryAir over the 5 months. It's an outdoor facility, so "clean" is relevant to the circumstances. Also depends on how long you plan to stay. Mine went longer than expected. For $20 more, moved to a climate controlled facility for the long term.

Rating:

5.0

The team was amazing and friendly. The general manager Craig Bird was fabulous and very helpful. Great all around.

Rating:

5.0

Detailed and efficient transaction. Thanks!

Rating:

5.0

Great service, very honest warning about storage during the summer months.

Rating:

5.0

Staff were very helpful and pleasant.

Rating:

5.0

Very friendly and professional personnel

Rating:

5.0

The unit I chose with the 1 (800) was too small and I had no idea it was only 2 floors which meant we’d be moving thing by climbing a flight of stairs. Every storage unit I’ve used always had more than just 2 floors so not knowing til I showed up was kind of disappointing but the men were very sweet and understanding and very accommodating. Thank you

Rating:

5.0

This was like luxury compare to the one in Fall River I’m still waiting for a call back can’t wait to get my stuff out of the other one .Swansea is so convienient and they were so organized thank you after the day I had it sure made me have some relief of some of my stresses

Rating:

5.0

Secure unit, friendly and helpful staff, great location, couldn't ask for a better storage facility!

Rating:

5.0

Very good

Rating:

5.0

JAY CARREIRO was the only worker in the office when I stopped in. He was very busy with people and phone calls but handled everyone in a professional manner and everyone seemed happy with his service. Jay was polite and knowledgeable and I believe he is an asset to the company.

Rating:

5.0

This facility was clean organized and very useful staff friendly and polite and the unit affordable compared to others in the area would utilize again

Rating:

5.0

Top notch customer service. Safe and clean facility. I had my motorcycle stored there for 5 years and never had one problem. The entire complex is well lit and multiple security cameras. Thank you for the professional service over the years!!!

Rating:

3.0

I had a bad experience with being rented a UBox when I requested a storage space. I was told it would remain on site so it wasn’t a big deal until the manager up and moved the Ubox to another town, my computer and musical equipment was unsecured and bounced and slammed around, damaging my PC monitor. They did work with me to get a storage space, brought my stuff back. Moves are stressful enough this was just a nightmare experience that could have been avoided if not for a stubborn decision from the manager to move a rented UBox without my consent!

Rating:

5.0

awsome staff , nice unit , nice experience, thank you

Rating:

4.0

Telephone communication could be improved. Calling and being transferred to a main Uhaul number is not helpful.

Rating:

4.0

Will use again if needed

Rating:

5.0

I have been very pleased with u-haul in Swansea On a.couple of occasions I needed information and advice re moving and the willingness a d courteous manners of all the workers there made me they were very interested in helping I'm.anh way they could This also includes Joe who recently retired Thank you.... Susan

Rating:

5.0

Excellent experience. Staff is great, everything superb well lit, clean, well maintained, bathroom exemplary. ---except for that entrance card reader. The thing is unreliable. It sometimes takes scores of swipes to get in. I see other people struggling with it too. Really should be replaced/repaired or upgraded.

Rating:

5.0

Very helpful, and kind

Rating:

5.0

These guys are always helpful and pleasant will use again for future needs 5 stars

Rating:

5.0

Uhaul has always been my go to place when I'm in need of a storage place.

Rating:

2.0

cost of space was expensive for that small size. did not like the increase of rate for my storage. did not like that I could not access my unit after 10pm, unless I paid more. seems like I was being nickeled and dimed for what I deem as basic access and customer service features for my rental space, for an already overcharged amount of space. staff was always pleasant and professional.

Rating:

5.0

Great facility and people. Rented for almost 2 years.

Rating:

5.0

so far my first day was good Jay who showed me to my unit was very helpful and kind this was my first time ever renting a unit and I had a lot of questions that he answered very patiently

Rating:

5.0

A fast and efficient process, also reserved a truck, was excellent experience overall.

Rating:

5.0

The staff at U-Haul was Friendly and helpful Thank you

Rating:

4.0

When I arrived at the facility I had gone into the office with a quick question and I saw the Uhaul employee having a disagreement with a customer. The customer was extremely rude and refused to have an understanding conversation. I just wanted to state that this employee kept calm the entire time. He was polite and rational the whole time, even when the customer was getting pretty loud with him. I was very impressed with how he handled the situation and I’m glad I witnessed it so that I could give this feedback. I did not get the employees name but he was fantastic and deserves the highest praise.

Rating:

5.0

Very convenient location. Friendly and helpful staff. Thank you!

Rating:

5.0

The staff is really friendly and helpful.

Rating:

5.0

No street level climate control

Rating:

4.0

Very good

Rating:

5.0

It was ridiculously easy. Too easy in fact. Make it a challenge! Just kidding. I would like to say the person at the front desk was very helpful at the Uhaul I went to. He even walked with me to show me my storage unit and gave me the lay of the land. Made everything clear on where I should bring my car around too without me having to ask. Felt like he put himself in my shoes and knew what questions I would have before I could ask them. I liked that a lot. Definitely will be my place to store stuff in the future. I just regret not remembering his name. Thanks again!

Rating:

2.0

I had a customer representative that was fairly grumpy and I felt more like an inconvenience rather than a customer. He did help overall but it was met with initial resistance. I wanted to drop off my UHaul at the Swansea location instead of the Twiggs location after I had just emptied my truck into my storage container and he told me I should adhere to my original reservation. I called Twiggs in Warren, RI and she was lovely and said it shouldn't be a problem to drop off my Uhaul at that Uhaul location. She initiated the change in reservation that allowed me to drop off my Uhaul. She was very helpful! He did overall help and take a truck but I felt as though I was inconveniencing him. He also wore his mask around his neck the whole time.

Rating:

5.0

This is my first time renting a storage unit. The process was so quick and easy, and the staff is amazing! Office is extremely clean as is the outside property and the unit itself. Highly recommended!

Rating:

5.0

Always helpful at this location. I use this every year to store an automobile during winter months. Always really clean and well kept and secured.

Rating:

5.0

John and other employees were kind and helpful. I thank them very much.

Rating:

5.0

The staff is very friendly and helpful.

Rating:

5.0

Manger Mr Joe the Best

Rating:

5.0

Joe does an excellent job keeping the facility on great shape and doing a possible to help everyone out.

Rating:

5.0

Awesome

Rating:

1.0

Extremely difficult just to obtain my reservation, no elevator for the second floor and I was not made aware of this. I'm disabled physically. Unit was supposed to be temperature controlled and it was

Rating:

2.0

This was the horriable expierence.the truck had technical issues and after contacting customer service who are useless I broke down on hey and all my belongings put into storage me stranded without an

Rating:

4.0

Need more staff on to many customers for one staff member.

Rating:

5.0

Joe was very helpful and professional.

Rating:

5.0

Everyone was very nice and helpful for our short term rental. Highly recommend

Rating:

5.0

Always clean and safe, will definitely use your facility again when needed.

Rating:

1.0

Our 2nd RV storage season and our last. Our space was always blocked with Uhaul vehicles upon our return. Last straw was when we were blamed for damage caused by Uhaul trucks taking our space.

Rating:

5.0

Staff was excellent, always willing to help.

Rating:

5.0

Very accommodating staff. Thx

Rating:

5.0

Thank you for everything .

Rating:

5.0

Needed a U-Haul within the same day was able to get it and dropped it off the next day

Rating:

5.0

Great Service from the staff!

Rating:

4.0

i was using the out side storage for an RV and was very pleased with the location

Rating:

5.0

I was very pleased with this u-haul

Rating:

5.0

Very good

Rating:

5.0

This my first time using a storage facility. I am very pleased with the way everything went.

Rating:

3.0

The average rating is due to the fact that the slide card system never worked to open the gate, so had to go inside to ask to open the gate every time?? no effort was made to correct when asked.

Rating:

5.0

Worth the money

Rating:

5.0

It met all expectations

Rating:

5.0

I would go back without a thought.

Rating:

5.0

I will rent from here again

Rating:

4.0

My only complaint would be the late fee that I was charged. I did not receive a bill for the month of February.

Rating:

3.0

The website and uhaul call center stated the units were drive up. However the flames are two narrow to get a uhaul moving truck into some areas.

Rating:

5.0

This was my first time using a storage with UHaul and I was very pleased with the service and the staff was always helpful

Rating:

3.0

I was waiting for a representative at the store, the representative took a call first instead of saying the person on the phone to wait.I was first there, before the call. WRONG

Rating:

5.0

Joe, and his team are fantastic. It’s the little things - like helping connect my trailer and showing me how to twist the chains because it becomes shorter and will not drag on the road. Thanks guys.

Rating:

5.0

Great place.

Rating:

3.0

Although everything above well correct, when I went to retrieve my property after 6 months, (April-October) most of my larger furniture was covered in mold. Very unfortunate.

Rating:

5.0

Everything was perfect

Rating:

5.0

Joe has been friendly, helpful, and professional over the years. I have appreciated the clean and secure space for off season storage of my cars.

Rating:

5.0

The facilities were in great shape and clean. Staff was friendly

Rating:

5.0

Super convenient

Rating:

5.0

Great service great people

Rating:

1.0

Uhaul said I had a free month, but did not honor it. After renting the unit, the manager said abruptly "no free units". I had a truck full of stuff and had to take it. Would have chose a closer place

Rating:

5.0

If my financial status didn't change, I never would have left. Completely satisfied.

Rating:

5.0

Great safe place for my RV Manager terrific

Rating:

5.0

The manager, Joe and his staff are helpful and courteous. I will definitely use their services next winter.

Rating:

5.0

Joe was amazing.

Rating:

4.0

Perfect