Customer Reviews for U-Haul Moving & Storage of St Johns

8,947 reviews

183 Kenmount Rd   St. John's, NL A1B3P9

(709) 738-4285

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(709) 738-4285

183 Kenmount Rd
St. John's, NL A1B3P9

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wade SP Crane 
Rating:
5.0

Customer did not leave a comment.

Alex Grenon 
Rating:
5.0

Customer did not leave a comment.

Winston Pynn 
Rating:
3.0

Pickup Location - Didn't provide carts nor all the blankets that were ordered. They also did not tell me about how much gas was in the truck. A windshield scraper for the snow would have been useful as well.

ANDREW L WINTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harold murphy 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SIMMS  |  Overall Experience 
Rating:
5.0

Thank you

Hassan Abedalhalem 
Rating:
5.0

Customer did not leave a comment.

cyril preston 
Rating:
5.0

Customer did not leave a comment.

Karen J Gray 
Rating:
5.0

Nothing!! Excellent fast friendly service always!!

Jody Hanlon 
Rating:
3.0

Customer did not leave a comment.

Brian Nichols 
Rating:
5.0

Customer did not leave a comment.

john lamkin 
Rating:
5.0

Customer did not leave a comment.

pete hamili 
Rating:
5.0

Customer did not leave a comment.

Dan McDonald 
Rating:
4.0

Staff were great to deal with

william burke 
Rating:
5.0

The guys that helped me were really great. I'm using this after a break up so I expected the experience to be alot harder, but they made it much easier than expected by joking with me and making it fun! Honestly had a blast dealing with them

Morgan Cipryk  |  First Impressions 
Rating:
5.0

Excellent customer service, keep doing what you're doing.

Leslie Pierce 
Rating:
5.0

Nothing to improve upon really. Check-in was quick; the trailer was perfect (with a ramp); and stop off was very efficient as well.

Shane Clifton Parsons 
Rating:
5.0

Customer did not leave a comment.

Joseph Browne 
Rating:
5.0

Great staff, easy to get along with and joke around. A very positive exp.

Nathan Baker 
Rating:
5.0

Customer did not leave a comment.

George Phillips AMP Landscaping 
Rating:
5.0

Customer did not leave a comment.

Jamie Stevens 
Rating:
5.0

Customer did not leave a comment.

karl karason 
Rating:
3.0

Customer did not leave a comment.

dale king 
Rating:
5.0

Customer did not leave a comment.

Andrii Abashyn 
Rating:
5.0

Customer did not leave a comment.

David Benoit 
Rating:
5.0

Customer did not leave a comment.

Kevin Tucker 
Rating:
5.0

Customer did not leave a comment.

David R Parsons 
Rating:
5.0

Have at least one 4x4 truck at each location!!

Matthew Aiden Oliver 
Rating:
2.0

When I addressed that I couldnt return an undriveable vehicle I was told I was responsible for the return of the vehicle.

Joseph Klarer 
Rating:
5.0

Customer did not leave a comment.

Michael J Maloney 
Rating:
5.0

Everything went very smoothly!

jason swain 
Rating:
4.0

Customer did not leave a comment.

Lorraine Ennis 
Rating:
4.0

Customer did not leave a comment.

Benjamin Charles King 
Rating:
1.0

Customer did not leave a comment.

moonsamy govender 
Rating:
1.0

Vehicle was dirty inside. Driver side wiper in bad shape - did not clean windshield properly. Gas gauge stuck - would not move when refilling. Eventually I knew something was wrong. By the time I arrived to U-Haul location it unstuck & I had put more that 1/4 tank extra in the tank. Advised the attendant. Told me nothing he could do - no reimbursement.

Bert Hickey 
Rating:
5.0

Customer did not leave a comment.

dana phillips 
Rating:
5.0

Customer did not leave a comment.

James Flood 
Rating:
4.0

Customer did not leave a comment.

Gordon Goodyear  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Doyle 
Rating:
3.0

Close distances and high wages

marwan kdadu 
Rating:
5.0

The guys I dealt with were excellent to deal with they went out of there way to make sure I was satisfied

Wayne Searle 
Rating:
5.0

Customer parking would be great while making a move in the U-Haul equipment, having a place to park my car while gone would be a Hugh help.

Mark Allan Charl Tulk 
Rating:
5.0

The staff at this location were nice and did their jobs. That doesn't mean I'm not still mad at Uhaul for changing the drop-off location I picked and refusing to do anything to take responsibility for that. I now had to pay for a taxi on top of everything as opposed to walking back like I could have if Uhaul didn't enjoy making things harder in every way.

Madison Adhofer 
Rating:
4.0

Customer did not leave a comment.

Jim Coxon 
Rating:
5.0

Thank u very much

Hady Tarek Ghoneim 
Rating:
5.0

Customer did not leave a comment.

Vasyl Danyshenko 
Rating:
5.0

Customer did not leave a comment.

Nicole Kave 
Rating:
5.0

Customer did not leave a comment.

corina hunt 
Rating:
3.0

We rented a uhaul from kenmount road location. When we were checking out our truck, the associate mentioned truck insurance and me and my roommate opted into the insurance. We had a conversation about saying how the insurance was a good idea because a tire alone is $300 so we should pay the $16 now rather than possible having to dish out more for damages to the vehicle. We had the truck over night so when we’re done with the truck last night we locked the doors. The next morning we tried opening the doors and the key went into the door but it didn’t turn. We call the kenmount road location and we were just told to call the road side assistance number but that this service wouldn’t be included. We asked why this service wasn’t included because we opted into the insurance on to the truck. The associate told use since we didn’t opt into the $5 insurance fee the service wasn’t included. My roommate and I were not aware of this fee because nobody had mentioned it to us. We asked if we could pay the fee now but he said no it had to been paid within 15 minutes of the service. We are very unsatisfied by the lack of communication with your associate and customer. We asked if someone could come down as see without a charge and we were just told “it’s busy” and “I would just try the key the same way you guys are.” Since we are a paying customer who wasn’t aware of the insurance fee it was very disheartening to know that we didn’t do anything wrong but still would’ve had to dish out another hundred dollars because the associate didn’t make his customers aware of the insurance fees

Janessa Boyde 
Rating:
5.0

Excellent service ….trailer was as expected… U haul does not disappoint.

Bill Evans 
Rating:
5.0

Customer did not leave a comment.

MOODY ELSAYED 
Rating:
3.0

Customer did not leave a comment.

Nicholas S Tucker 
Rating:
5.0

What a wonderful experience

Chris Collins 
Rating:
1.0

Customer did not leave a comment.

Chinmoy Victor 
Rating:
1.0

Had a reservation for Sunday and changed it to Monday due to the weather on Sunday. I went there on Monday morning to pick up the keys to give to my driver..... That is when i started to receive the worst customer service I have ever received. First, I was not allowed in the building even though i had a reservation. the agent asked "Do you have a reservation, I gave him the name on the reservation and he closed the door to check. I had to wait out in the cold, then was told I could not just pick up the keys and had to remove the van from the property, informed him it would be for about an hour. Which we have done many times in several locations before. When my employee came to the office I took him to get the van, the same employee .. Lucky Me. checked me in, and told me the van was out front; first, we had to find the van then we had to clear it off and get it out of the snow. We had the van booked for 2 days, to return on Wednesday, February 21. I returned the van after a couple of hours and booked a van from Enterprise. I have to say this had to be one of the worst customer services I received in a long time, not sure if it was due to lack of staff or its just the way the company operates. Overall not impressed.

Wade Hillier Pro Ex 
Rating:
5.0

I rented a 6x12 enclosed trailer. It was a quick and easy pick up. Drop off was the same. I will definitely be using U-Haul again.

Mark Hawco 
Rating:
4.0

There should be a little spot (even just 2-3 spots) on the same premises so customers can park their car and leave it for the day while they are using the Uhaul (stating that Uhaul is not responsible for the vehicle on site, but having the option) so that customers do not have to park elsewhere and then walk to the building (if by themselves). Otherwise it was perfect!

Dwayne OLeary 
Rating:
2.0

The inside measurements of the truck we rented were incorrect. We were told the 15' truck has inside measurements of 12' 5". However it was actually not even 12'. We picked up 12' drywall and it didn't fit

Melanie Welshman 
Rating:
1.0

Customer did not leave a comment.

Shervin Ayazi 
Rating:
3.0

Customer did not leave a comment.

Neil M Burgess 
Rating:
3.0

Customer did not leave a comment.

Paul Mcdonald 
Rating:
5.0

Perfect service

Oleksandr Pryvezentsev 
Rating:
5.0

Unit is heated but heated is NOT the same as climate controlled. False advertising!

Gary Blades  |  First Impressions 
Rating:
1.0

There was significant water on my furniture and belongings in the storage unit.

Emily Denty  |  Overall Experience 
Rating:
5.0

My access card was not working, the machine reported user access denied to secure my unit. My only concern was that this issue was not corrected. This should be fixed on the next visit. Thank you.

MAYO CROCKER VRBA  |  First Impressions 
Rating:
2.0

Moving truck was not in reasonable condition. The truck was leaking oil; and engine was smoking, two unrelated issues. Truck cab, filled with smoke because engine started to smoke; hazardous smoke filled cab while driving which made the trip very dangerous, thus had a poor experience. Assistant manager created a unpleasant environment, is very unfriendly, an attitude adjustment is required. His demeanor and appearance conveys unwelcoming undertones while coming off as potentially being under the influence of drugs. He should not interact with customers. To improve the experience, ensure equipment is properly maintained and operationally safe; Have a welcoming environment by providing interactions conducted with professionalism.

MARTIN TSUN KEI LEUNG 
Rating:
3.0

Customer did not leave a comment.

Warren Hodder 
Rating:
5.0

Customer did not leave a comment.

HITESH VAIDYA 
Rating:
5.0

It was a pleasure. The Front counter staff was exceptionally knowledgeable. The staff outside checking the equipment was very helpful and friendly and did great job. Time for a raise.

Tracey Taylor 
Rating:
4.0

Parking would be a plus. There is nowhere to park. If you want to rent than you either have to get dropped off or park in another business' lot

John Wesley Kearsey 
Rating:
5.0

My first experience it was great . I went into the building and the customer service was fantastic.

rhonda Bradbury 
Rating:
5.0

All good.

Robert Walker 
Rating:
5.0

Customer did not leave a comment.

Michael Manning 
Rating:
5.0

Customer did not leave a comment.

peter parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Clements 
Rating:
5.0

Not much to change at all .. I booked in cbs and went to remount rd .. staff fixed up the location and I was a happy customer ty

Craig Patrick Martin 
Rating:
5.0

Smooth experience! Thank you for all your help.

Andrew W J Dunsmore 
Rating:
5.0

Great service. Only downside was the hidden fees at the check in..

Cody Luedee 
Rating:
5.0

Customer did not leave a comment.

Mark Wiscombe legge 
Rating:
5.0

Customer did not leave a comment.

Tony Ryall 
Rating:
4.0

The tires on your vehicle are not sufficient. I got stuck on a very low grade incline . Spent an hour trying to get free. The tires are horrendous. As a safety rush, you need to do better.

Tina Barrett 
Rating:
3.0

Customer did not leave a comment.

Gerard Williams 
Rating:
5.0

Customer did not leave a comment.

jennifer barnes 
Rating:
2.0

Made a mistake of using app, worst of the fleet, not road worthy, hard to a deal with during difficult times, sales rep at counter not nice, looking to gouge, not acceptable.

John J Quinlan 
Rating:
5.0

Customer did not leave a comment.

DEVAN ABBOTT   |  Overall Experience 
Rating:
1.0

The empolyees were note aware of the company policies very well. They waste my time a couple of hours for a rule that was clearly written on yoir website. It They refused to give me the vehicle at my first try and reached out the customer service and after contacting the manager of this branch, they understood that they made a mistake anf gave me the vehicle. Totally i didnt have a good experience at this place and the mext time i will probably try other places or ways to move my items.

Peyman Bahrami 
Rating:
2.0

All my belongings were infested with rodent droppings. Most everything I owned was donated. No lighting!!! I was there many times and was told the lights were motion detector lights. I had to sort through my boxes using the light from my cell phone. I went there 1 evening. The guy locked the facility before I had a chance to lock my unit. He knew I was there putting something in my car. And the aggressive notice I received when I had a late payment was totally unacceptable. Perhaps a phone call asking if everything was ok and when I could make payment would be more appropriate. This will be my one and only time storing with U-Haul

Patricia murphy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Delaney 
Rating:
5.0

Customer did not leave a comment.

Boyd Carter 
Rating:
5.0

It would be a lot better to have the truck fully fuelled up for the customer at the time of pick-up. I know previous customers may not fill up the tank like they should, but perhaps the staff could top off the tank before a new customer gets the vehicle. Thank you for your excellent service!

John Lewis 
Rating:
1.0

Went in there to drop off trailer and asked if I can park my car and even though there was lof spaces, I was told that we couldn't park it here for more then 15 minutes and max they can do is hour, and they would charge $20 for helping me with trailer. I was Ok with it but couldn't do it because I wasn't allowed parking I have rented so many times in US.and never had issue.of parking

Ashish Budhraja 
Rating:
5.0

Great service. Everything was ready as expected. They even insured that everything was working on the trailer and had replaced a cracked plug, but did it swiftly and I was on my way in no time.

Stanton Clements 
Rating:
5.0

Customer did not leave a comment.

Mbusa Siriwayo 
Rating:
5.0

Great service

Rex Seaward 
Rating:
4.0

Provide some short stay customer parking (payed parking is better than none)

Wayne Burton 
Rating:
4.0

Although the car was clean there was some dirt on the steering wheel and dash

Noah Tulk 
Rating:
5.0

Not one issue, good service.

Jacob Earle 
Rating:
5.0

Customer did not leave a comment.

calvin butt 
Rating:
5.0

The cargo van I rented had no snow brush or ice scraper. In Newfoundland, in January, those are essential when driving. During the time I had the van it was very icy and I needed to blast the windshield with heat continually to try and keep the windshield clear of ice. Thus I used far more fuel than I should have. My experience was ok other than that. Overall, not impressed. It’s the attention to details that make a service outstanding. Keep trying.

GREGORY I TARRANT 
Rating:
5.0

Great customer service at the front desk from Chris, he was quick, polite and efficient! Overall a great experience!

reinette noiman 
Rating:
5.0

Service was great. Friendly and quick!!

Bob Thorne 
Rating:
3.0

Customer did not leave a comment.

edward skinner 
Rating:
5.0

Great customer service. Professional and knowledgeable staff. Vehicle in excellent condition. Respectful to my needs. Nothing that needs improvement for me. Thank you.

bruce drover 
Rating:
5.0

I have been renting from this location for 20 years, as needed, and it's great and the people are great.

Peter Humby 
Rating:
5.0

Service was excellent at the pick up location. I have one major concern regarding the truck. The tires were totally useless in snow and given that we are part of the snow belt, I felt very nervous driving the truck on snow covered roads. Also got stuck at my destination and it was no fun backing a truck down a hill and trying to turn around. The trucks should not be rented without rear snow tires.

Maurice Tetford 
Rating:
4.0

Customer did not leave a comment.

Matthew Osmond  |  Overall Experience 
Rating:
4.0

I would have liked to known that I could not rent a hitch with my own truck but had to purchase one so then I had to leave it as I was flying out the next day.

jynean Meadus 
Rating:
5.0

Customer did not leave a comment.

MICHELLE CATHERINE DUNN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORNE THORNHILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Neil 
Rating:
5.0

Will rent there again for sure.

Darryl Hyde 
Rating:
3.0

Customer did not leave a comment.

Elwin Ash 
Rating:
5.0

Customer did not leave a comment.

MARY G ALEXANDER  |  First Impressions 
Rating:
4.0

Could use better lighting

JODI LYNN COONEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN PFIZER INC BENNETT CANADA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael peckford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Whelan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Gordon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERIE MARIE CAHILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yulia Kudryakova  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL A RUSSELL  |  First Impressions 
Rating:
4.0

Clean unit but it was to find as I couldn't see and letters on outside of doorway. May have been covered with snow????.

GERALD P MALLARD  |  First Impressions 
Rating:
5.0

Everything was great. Good service. I've never had a problem at this facility.

JASON BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRAHAM ROBERT WISHART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Walsh  |  Overall Experience 
Rating:
3.0

I had 232.19 dollars charged to my account on Oct.28,2023 and I was unaware at the time that I would have to move my belongings from storage on Nov.4th II requested a pro rated refund and it was denied .I feel this is unfair as the storage is probably being rented again as storage is hard to find .I now am paying for a month I didn,t use .I requested this at time of check out .

AUDREY BARTER  |  Overall Experience 
Rating:
5.0

Peggy at the front desk was a doll.

Jason Bailey  |  Overall Experience 
Rating:
5.0

I found my building upon arrival based off the map provided but was unsure where to enter to unload storage so I had to ask the main desk but the employee was extremely helpful and within minutes I was set up and had everything I needed. Everything was so simple after that.

Andrea Murphy  |  Online Move In 
Rating:
5.0

Service was great and the staff very friendly and helpful.

JASON BAILEY  |  First Impressions 
Rating:
5.0

Awesome service

Michelle Cutler  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wanda Wilcox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON RIDEOUT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Soper  |  Overall Experience 
Rating:
3.0

I sometimes had difficulty getting into one of the loading doors due to the shear amount of gear that was left around. That would be my main issue.

Pierre BRUCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joselyn Okeefe  |  Overall Experience 
Rating:
4.0

I would rate excellent, except I got charged twice and had to go into store to get refund. Otherwise staff were great!

Paula M Shortall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMY EASTMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA JOY LAMKIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Bailey  |  Online Move In 
Rating:
5.0

Excellent service. Staff were highly professional and assisted when needed. The unit was exceptional.

Francis Galway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Henstridge  |  Overall Experience 
Rating:
5.0

We have had a great experience with U-Haul All the staff at kenmount road St. John’s location have been very helpful and accommodating for us Will definitely be using their services again in the near future

Ann Bennett  |  First Impressions 
Rating:
2.0

The local facility and staff were excellent. However, the continuous rise in charges, seemingly on a cycle for the past few years, reduced my trust in this company and I would not recommend the use of UHAUL for storage. No perceived improvements in the service can account for the escalation in rental fees.

Sohaib Alasaaed  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff, everything was explained in detail. I will continue to use this company when needed. Thanks for the hassle free experience!

DEBORAH A STEVENS  |  First Impressions 
Rating:
5.0

Effortless and trouble free process. I neglected to get the name of the gentleman who took care of me but he was a pleasure to deal with and very helpful. I've always had good experiences when dealing with this location.

Cory Pardy  |  First Impressions 
Rating:
4.0

Everything went smoothly. The reason why I didn't rate the facility 5 stars is that in order to access my locker, there were a few stairs. So I had to wheel a cart of my things to the foot of the stairs, and take my things up the stairs and put them on another cart. I accept that these are the limitations of the facility but it would have been good if I'd known this in advance.

Thomas Cho  |  Overall Experience 
Rating:
5.0

Staff where great

jim marnell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adnela Halebic-Husic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luigi Salvatore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Skidmore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine Slaney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS O'KEEFE  |  Overall Experience 
Rating:
5.0

Very positive experience over all

Theo Goethlas  |  Overall Experience 
Rating:
5.0

Great space. Lots of assistance and products.

Chad Burridge  |  Overall Experience 
Rating:
5.0

I found the staff to be friendly, knowledgeable and helpful.

Christopher Mouchet  |  Overall Experience 
Rating:
5.0

I had absolutely no issues with this facility. It was very clean and very secure. I was able to access my locker whenever I needed to during business hours. The staff was very friendly and very helpful I won't hesitate to use this facility again if I need to.

Michael Smith  |  Overall Experience 
Rating:
1.0

The Manager Leonard Mackey was by far the most uncompassionate person I’ve ever had the pleasure of speaking with . When someone rents a storage unit it’s generally during a time of crisis or a life changing situation. There is zero need to be threatening, and rude towards customers who have been renting a storage unit long term and already going through hard times.

Ryan Cross  |  Overall Experience 
Rating:
5.0

Good service..thank yiu6

Terry Mercer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Whelan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRY MARTIN  |  Overall Experience 
Rating:
1.0

Staff were friendly and knowledgeable however due to weather conditions some items got mold damaged. Thankfully I have the safe store insurance and hopefully it willl be. A quick and painless claim

LORNE THORNHILL  |  Overall Experience 
Rating:
4.0

The lighting outside my unit was motion sensors and not on long enough to provide light for getting at my unit. Later hours would be better for my life schedule

CINDY CURRAN  |  Overall Experience 
Rating:
4.0

Leak in the storage unit, 7:00 pm closing is too early, need more front staff…I felt my stuff was safe and secure, mgmt. Vg to deal with, great experience renting trucks over the years, excellent choice of boxes, place was always clean and well lit

Dave Baldwin  |  Overall Experience 
Rating:
5.0

The location of the unit was difficult to use as it is right in the parking area of the returning trucks. Other than that a great experience.

Penny Ann Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN CHARLES CRUMMEY  |  Overall Experience 
Rating:
4.0

The only thing that I found was the bed that I had stored smelled like mould ‘

calvin sparrow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron Campbell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephenie Murray   |  First Impressions 
Rating:
4.0

A smooth move-in process with a friendly staff person. The facility was clean and the temperature was quite reasonable given how hot it's been lately. A few suggestions for improvement: It would be good for the website to show the proper times for accessing the storage units that are inside the building. I'm not sure if the website says that there are no elevators in the building and that storage units on the upper level will require using a short flight of stairs but if not, this would be good to mention too (it wasn't an issue for me but some people might find it a problem). Finally, it would be helpful to have more detailed instructions and signage on where to go to access the loading bay.

Thomas Cho  |  Online Move In 
Rating:
5.0

Great staff, great facility. Will use U-Haul again in the future for both storage and vehicle rental when the need arises. Have and will recommend.

ANDREW HILLIER  |  Overall Experience 
Rating:
1.0

My storage until had a leak and a lot of my personal items got mouldy and we’re destroyed.

Michael O'Reilly  |  Overall Experience 
Rating:
2.0

When we got unit we asked for a climate control unit, but none was available. They gave us a regular exterior unit. A few weeks later the weather got warmer and humid. Everything got wet in our unit and we had to move everything to another facility. We were not told of this condensation problem when we moved in to the unit. If we had been, we would not have stored our belongings there.

Michael Keough  |  Overall Experience 
Rating:
5.0

This was my first expeeince with an U-Haul stroage unit and the entrie peocess was just excellnet in my opinion. No problem sor issues whatsoever. Thank you.

Joe Dalton  |  Overall Experience 
Rating:
3.0

Unit had small hole in where sealant was, cause a lot of my clothes to get moldy and damp. Everything else is great.

Edward Dyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DSL Venture 2016  |  Overall Experience 
Rating:
5.0

Staff was extremely friendly and helpful.

Christopher Mouchet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan L Vatcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN ANDREW MAYO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelina Crivaia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Rivkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert Noftall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simon James Love  |  Overall Experience 
Rating:
3.0

Took me 2 hours to get the unit I needed but the staff ensured I got the right size unit before we signed the contract. Awesome customer service and very professional

Bram Whittle OJ Contracting  |  Overall Experience 
Rating:
4.0

Staff were very helpful and the manager went above and beyond to see that our needs were met.

Wayne Flynn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorinne Hamel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Inglehart  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephen Crocker  |  Overall Experience 
Rating:
1.0

After several mishaps with credit card that led to extra charges on my account, poor communication, you auctioned my stuff.

miles barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN BOLAND  |  Overall Experience 
Rating:
5.0

I had no problems with uhaul. The staff were very friendly and helpful. I would definitely recommend uhaul to my family and friends.

Suzan Shortall  |  Overall Experience 
Rating:
4.0

A couple of young men serving at the counter were a bit sullen, but you see that just about everywhere these days. Other than that, the staff and facility were great.

Jacqueline Howse  |  Overall Experience 
Rating:
4.0

Just the hours I work Monday to Friday 8-6 and I could get in the any of the same days my bill was due cause they were closed.

TRAVIS CARDWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLOYD VANCE MORGAN  |  First Impressions 
Rating:
5.0

Staff were extremely helpful and well informed.

Francis Galway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiesha Hibbs  |  Overall Experience 
Rating:
3.0

I thou when we had a swipe card and keys, you was able to access your items at all times, not just working hours. Very much and inconvenience for moving.

crystal king  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Avril Fowler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanne Sinnott  |  Overall Experience 
Rating:
5.0

A couple boxes got wet and item’s damaged but I purchased insurance so hopefully that works out. The staff were more then helpful explaining how to submit a claim

steve vatcher  |  Overall Experience 
Rating:
5.0

The team at the Kenmount U-Haul were helpful and attentive. Costs and procedures were clear and I would definitely advise others to visit to meet their moving or storage needs.

Andrew Culp  |  Overall Experience 
Rating:
5.0

Staff very friendly and very helpful

ALVIN Sharon DRISCOLL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CODY Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim preston  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nahiyan Hossain   |  Overall Experience 
Rating:
5.0

Website says storage access 5am to 10 pm but actual hours are different, no big deal but almost went to late to check in and use room. Overall great experience, staff were helpful.

Geoffrey J Clarke  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan Janes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willaim hutchings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA EARLE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEITH SCOTT KIRKPATRICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allan Owens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tiffany owens  |  Overall Experience 
Rating:
5.0

Very good staff 👍

Nathan Sangster  |  First Impressions 
Rating:
4.0

The front desk team were friendly, helpful, and working as swiftly as they could during what seemed like an incredibly busy day. Very pleased with their assistance.

Andrew Culp  |  First Impressions 
Rating:
3.0

Unlit storage, pricey but convenient.

ryan coffin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luigi Salvatore  |  First Impressions 
Rating:
5.0

The young man who checked us in was very attentive and answered all questions. Great addition to your team

Cory Okeefe  |  Overall Experience 
Rating:
3.0

Over a year tried to get door fixed,never did..it was dropped hard to get lock on it...ceiling had issues couldn't get anywhere and it caused damages to some of my stuff

ROBERT MACDONALD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emmeline Williams  |  Overall Experience 
Rating:
5.0

T

Tony HP Linda Raymond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliot Hoyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale Andrew Durrant  |  Overall Experience 
Rating:
5.0

Flawless , very easy transition. Also observed another customer getting very upset with a staff member & they remained very calm and professional with the customer

ROBERT PATRICK NOLAN  |  Overall Experience 
Rating:
5.0

All good Only thing is could use a light inside the unit for any dark hours if access

jeff bemister  |  Overall Experience 
Rating:
5.0

The combination of efficiency, high grade positive mannerism and internal enjoyment in this location's employees' work performance was astonishing. You have an excellent working environment model that I believe would benefit other industries in Canada. Definitely a wonderful front-line service asset to the Avalon Region of Newfoundland.

Suzanne Laughland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Hynes  |  Overall Experience 
Rating:
5.0

Easy process for check in and check out, service and support when needed, good space.

Daniel Hurley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY HICKMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODERICK P KEOUGH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathryn King  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany Warford  |  Overall Experience 
Rating:
5.0

The staff here are always friendly and helpful.

Joseph Sobol  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Derek Morgan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shane hogan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALPHONSUS MILLER  |  Overall Experience 
Rating:
4.0

Thanks

Christopher De Sousa  |  First Impressions 
Rating:
4.0

Overall great experience! The only issue is if you don't own a credit card, payments were difficult when you are out of province. More options, like etransfer would be helpful.

marlayne janes  |  Overall Experience 
Rating:
5.0

Never had any problems with you! Easy to access, friendly staff and great units. Thanks for everything, Megan

megan condon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Bussey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen Harte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Williams  |  Overall Experience 
Rating:
5.0

Staff was very knowledgeable and clearly outlined storage details, access, pricing, etc. Clean facilities, easy to find my way around. Overall an excellent experience. I will highly recommend UHaul storage to friends and family.

RHONDA EARLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad Fagan  |  Online Move In 
Rating:
5.0

Love the friendly service and very helpful. 100% love your services and a huge thank you to the staff.

Bonnie Moss  |  First Impressions 
Rating:
5.0

I don't know why I've received this email regarding my moving in experience. I have been renting this unit for close to 2 years so it seems a little late for asking for experience with moving in.

ANDREW HILLIER  |  First Impressions 
Rating:
5.0

The process of acquiring the unit was quite efficient and the staff were very helpful with all questions.

newfoundland labrador historical society  |  Overall Experience 
Rating:
2.0

The rating is for the company.I could use my old lock but clearly I had to pay for a new one anyway as it comes with it. Please don’t tell me I haven’t paid again for that lock even though I gave it back. It does feel like gouging as the agent could easily take off the price of the lock.

Lynn Tobin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RODERICK P KEOUGH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina Soper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Andrew Durrant  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Georgia Vanpopta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jenna lewis  |  Overall Experience 
Rating:
5.0

So well organized! Great service!

thersa O'leary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne Strickland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Kyrylchuk  |  Overall Experience 
Rating:
4.0

My only comments for improvement are that in my 3 years of using your facility two things consistently were not reliable - the door in the back which should open automatically and rarely did, and the sensor lights which should automatically come on

Colin Paranchych  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry snow  |  First Impressions 
Rating:
1.0

Front Desk staff were difficult, uncooperative and conveyed a general negative attitude. The facility was not monitored or maintained and the vermon infestation is appalling. The stench of fecal and urine permeated my indoor rental space. Dead mice present and all contents were unsalveagable.

Michelle Bixby  |  Overall Experience 
Rating:
5.0

Never had an issue with this facility. The staff are excellent and the units clean and easily accessible. Would use again with no regrets

douglas brophy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gearld obrien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEO DRUKEN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Audrey Susan Parnell  |  Overall Experience 
Rating:
5.0

Great help with the rental as I was not great with the online version.

Sandra Patton  |  First Impressions 
Rating:
5.0

They always went above and beyond for me and I will be more then happy to tell anyone about the amazing staff ypu guys have that work on the Kenmount road facility all awesome bunch of people

justin cadwell  |  Overall Experience 
Rating:
5.0

Great Staff fast efficient and friendly service

LORNE THORNHILL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dorinne Hamel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bride Doyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberley Tibbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharen Grobes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joselyn Okeefe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jody holloway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy Best  |  Overall Experience 
Rating:
3.0

Stains on floor that were wet when we moved in it, same with the other unit we have. The unit we have now (800) has gapping opening where siding from the building it bowed outward, told the front counter and was informed they cannot do anything with it until the unit is empty even though it can easily be filled/ pushed back in with enough force.

melissa power  |  Overall Experience 
Rating:
5.0

Everything worked out very well.

Raymond Druken  |  Overall Experience 
Rating:
3.0

Water leaked in and got on our box spring, but not severe damage. Maybe pallets should be offered for materials being stored on the floor that could sustain water damage. Other than that, it served the purpose, and would rent again.

Charlene Blackmore  |  Overall Experience 
Rating:
2.0

The unit was only 6ft high , no light in unit snd small door in narrow hall !!

Krista Harris  |  First Impressions 
Rating:
5.0

I’m so grateful to have had a safe and secure storage facility to use. The staff were very friendly and a great help. Thanks so much!

Felicia Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUSTIN CROUCHER aes holding  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bride Doyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean doyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT KEEPING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Galway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leslie gosse  |  Overall Experience 
Rating:
5.0

It was all good , Good experience -;

calvin sparrow  |  First Impressions 
Rating:
5.0

Excellent bunch of staff. Would recommend to everyone

BRADLEY D MACDONALD  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Joleen Barron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM M FITZPATRICK  |  First Impressions 
Rating:
5.0

Fantastic staff, I booked with U-Hall over the phone first and the rest was just easy 😉

Kristyna Adamova  |  First Impressions 
Rating:
5.0

All good so far. My first time using any storage facility. Hopefully if I’m a couple days into another month I don’t have to pay for a full month for the sake of a couple days. We’ll see how that goes in a few months. 👍

jeff bemister  |  First Impressions 
Rating:
5.0

Very easy to deal with

Raymond Druken  |  First Impressions 
Rating:
5.0

I hope you all keep up the good service because I’m gonna be using the storage site for a few months

Frank King  |  First Impressions 
Rating:
5.0

The staff were excellent in terms of helpfulness and conducted themselves in a very professional manner.

douglas brophy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRUCE ROBINSON TERRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

greg moss  |  Overall Experience 
Rating:
4.0

The guys there made my move smooth and simple. I overpaid the gas on refill and I was compensated for that even though he didn't have to. It was my mistake.

thersa O'leary  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roger B Ward  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler Putt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Issac Peddle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taylor Kippenhuck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carlos jimenez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert Benson  |  Overall Experience 
Rating:
4.0

The facility was very convenient with a lot of storage options and staff were very helpful in finding the solution that suited my needs. A few points that could be improved on: 1) when I initially signed in I was told the billing would be automatic on my credit card. This wasn’t the case and I was charged for non payment on the second month. 2) only one of the two loading bay doors was usable. The second was consistently blocked with uhaul equipment. This caused some congestion with myself and other tenants. Overall, I’m very pleased with my experience however. It was easy to do business with you and I felt my belongings were safe and secure in your facility. Thank you!

Philippe Enguehard  |  Overall Experience 
Rating:
5.0

I will rate my experience on my most recent phone call with Mr. Leonard Mackey from Uhaul, Kenmount Road, St. John’s NL. I have been a client of Uhaul self storage at this location for one year now, I acquired 2 units in January 2021 upon a sudden move to Ontario. At that time, I received 110% Great Customer Service from one employee (I am unsure of his name but he has dark hair, stands about my height 5”9, average build, has the voice of a tv host or radio show host… I feel you could distinguish him by this comment) however, this guy is your guy if you need every spec of information you need or will ever want to need about storage or anything else you ask in the Uhaul area. Very much an asset to the store on Kenmount. Back to Mr. Mackey though … I had called to speak to him last week due to a late payment on both units for over one month. Mr. Mackey returned my call and left me messages until he reached me with a number I had left for him. When we did get in touch I explained my recent car accident on December 3rd which caused my delay in my payments, and how I was just now getting back to myself and getting my finances straightened up. Taken back by my unfortunate events these past 2 months he informed me of my extra charges, and late fees along with my total of both units. But while doing so, he was able to remove a total of $30. With a credit payment over $700 I was about to make, at this point minus $30 fee to some wouldn’t seem to lighten the day. But it was Mr. Mackey himself with his empathy for my situation that made me write this today. I won’t elaborate any more, but I would recommend this location to anyone who is in need of storage always given my experience.

nicole lush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantelle Jubenville  |  Overall Experience 
Rating:
3.0

I was disappointed to find out after closing my contract for my storage unit that I would not be compensated for the remainder of the days left in my contract. I paid 143.67 on Dec. 23 and that brought me to Jan 23 I thought the balance would be refunded to my visa. I personally think that this is not good customer service. Especially where I was a steady customer for close to or over 4 years with this unit..

norman hiscock  |  Overall Experience 
Rating:
5.0

Couldn't ask for a better place to have my things. Both the place & staff are great.

Carol ann Pearce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANE B W ROSE  |  First Impressions 
Rating:
5.0

We couldn't find the unit at first, but the employee we dealt with was very helpful.

Alison Katherine Jenkins  |  Online Move In 
Rating:
5.0

Good experience with extremely professional personnelvery helpful and courteous.

Noman Hyder  |  Overall Experience 
Rating:
1.0

Your associates are always rude, especially one guy. More importantly, I have moved provinces and your staff and policies regarding helping me or family access my unit were absolutely not helpful and in fact made things harder. I will be choosing any other storage company in the future. Good prices though, as far as I am concerned.

Dave Simms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison Pye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ireland Hanlon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vince Young  |  Online Move In 
Rating:
5.0

I had initially reserved a room that was apparently inconvenient to access and the attendant actually recommended a better one, with more space, to save me the headache. Great service!

Philippe Enguehard  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Melody Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Osbourne  |  Overall Experience 
Rating:
5.0

The service & staff was always very friendly, helpful & kind. I appreciate it and will be back and tells others of my great experience. Thank-you

Daphne March  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominque Legge  |  Overall Experience 
Rating:
5.0

The guys were always great & helpful. Would be great if it could be accessed after hours due to my work schedule I wasn’t always able to access the unit.

SARAH MARIE GRENNING  |  Overall Experience 
Rating:
5.0

The rental process was great. Chris at the front desk was extremely helpful and knowledgeable. I will definitely recommend this to friends. .

WARREN BROPHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Costello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Sisk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marsha Judy Roxa Clarke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Sobol  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dana Holden  |  Overall Experience 
Rating:
5.0

Friendly staff very helpful

jody holloway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Murray  |  Overall Experience 
Rating:
5.0

A pleasure to deal with. Great customer service.

Wade Stagg  |  Overall Experience 
Rating:
1.0

staff did not know were exactly my locker was and were very rude and said simply i dont know by find it yourself the guy in the actual lot was smoking pot and could not even tell me where the alarm key should be located and got saucy with me and my wife veryyy dis satisfied

tyler chase  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rita Horwood  |  Overall Experience 
Rating:
5.0

Amazing company to deal with can't ask for more better service

DAVID STRICKLAND  |  Overall Experience 
Rating:
5.0

Totally disappointed with access to the property as result of the road construction. If I had known that it was going to be such poor traffic control I would never have rented !

leslie gosse  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terri Maxwell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

josh white  |  Overall Experience 
Rating:
3.0

Happy with my experience. Only issue was parking. We had a truck and trailer, and it was extremely difficult to drive to our unit because of all the rental vehicles stored in the way. Which also made it hard to maneuver and turn around because you can not just drive through. Would be much easier if you could pull trough without having to turn around a large trailer.

Jackie Lambier  |  Overall Experience 
Rating:
4.0

Great experience! Staff were very prompt & efficient. Had a problem with unit when I was moving out & dealt with Rob who was so helpful in every way. Thanks Uhaul

deborah puddicombe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Bavis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan Earles  |  First Impressions 
Rating:
3.0

It was a good experience. The only think was seeingbthatbu had a outdoor easy access unit, I would of liked to access it whenever I could and not just during your business hours.

mark phenuf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice Aylward  |  Overall Experience 
Rating:
1.0

I realize major construction was in progress, however the facility itself is poorly organized, cramped and cluttered with equipment . Store service is extremely slow, often long lines witch include people signing out rental vehicles with ONE person at the counter. Having to pay extra for 24 hour access to your outdoor locker is a bad show of customer service. Just always a hassle when visiting. Very glad my stay is over.

Megan Macdougall  |  Overall Experience 
Rating:
5.0

Excellent facilities and service! Highly recommended.

Frank Cheeseman  |  Overall Experience 
Rating:
3.0

When I first arrived , I asked the man at the front if anyone could help me reverse as I never reversed with a trailer before. He acted like this was a ridiculous question and told me no. As I was having trouble to back up, another employee saw and offered multiple ways to help. After it was unhooked , the employee asked me if the hitch was installed at a U-Haul (it was , in NB) as the chain used to secure it was not the right one, and was actually breaking . He was surprised we made the drive. ( Also had slight issues in NB).

SAMANTHA ANN CHARRON PICKETT  |  Overall Experience 
Rating:
1.0

Worse company ever. Won't be returning that's for sure and won't be recommending either. Wouldn't have used the storage if I never had it already paid for. Who has storage units upstairs with no lift or elevator??? Which I was not made aware of before paying. Koodos to Rochelle though for her help.

Candy Waye-Jaidye  |  First Impressions 
Rating:
2.0

One of the men there was extremely rude , and was only polite and nice to people he liked to look at!! He also thinks other customers time was way more important then my time ! He was very rude and very unpleasant to deal with ! I would never use this place again , I’ll definitely be taking my business elsewhere next time I need storage and uhaul because of that horrible horrible employee !! People that was with me couldn’t believe the rudeness from him either !!!

kayla budgell  |  Overall Experience 
Rating:
2.0

The construction on Kenmount road makes it extremely difficult to access the lot. I got a flat and ruined an entire tire trying to get in to the lot before they made the ramp like part and the employees have absolutely zero compassion or empathy. I wouldn't recommend this location.

Meghan Godwin  |  Overall Experience 
Rating:
4.0

I heard so many bad reviews on U Haul Storage Units. That definitely was not my experience. The staff on the front desk were excellent & accommodating when I needed a larger unit. Very efficient. Thanks again UHaul

deborah puddicombe  |  First Impressions 
Rating:
5.0

Staff were super helpful!!

WARREN BROPHY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas mahoney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen McCarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Vallis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott didham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelina Crivaia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Josephine Evans  |  Overall Experience 
Rating:
5.0

Was not always easy to get on property due to the street construction. Somedays it was not possible to drive my car over the curb so I did not access my storage unit when needed

KEVIN BENOITE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wesley Courage  |  First Impressions 
Rating:
1.0

I paid for a climate controlled inside unit. Took my items out of storage yesterday and have a lot of mold damage. My couch is ruined, wicker drawer set. All my winter gloves,scarfs,hats,dogs jackets etc. Haven’t even gone through all the boxes yet. Very disappointed.

Sheryl Power  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary Christopher  |  Overall Experience 
Rating:
4.0

No problems, no lighting in unit

Evan Corkum  |  Overall Experience 
Rating:
4.0

I did notice mice in the hallway when I was there a few times. Yet there were things in place for this. It’s going to be a problem with doors opening and closing- to be expected.

Nadine Winsor  |  Overall Experience 
Rating:
5.0

Super helpful staff.

DAVID CHEEKS  |  Overall Experience 
Rating:
5.0

Customer service at the location was amazing!

Holly Dunne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Brushett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Squires  |  Overall Experience 
Rating:
5.0

Very quick and easy. Thanks!

Jacob Pelley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Altwies  |  Overall Experience 
Rating:
5.0

Staff were exceptionally friendly and helpful and were the bright spot in a difficult move. Storage facility was very clean and would highly recommend UHaul to friends and family. 👍

wayne chamberlain  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendall Hodder  |  First Impressions 
Rating:
5.0

Great customer service

gary Christopher  |  First Impressions 
Rating:
5.0

The person who served me was Class A+. He was very friendly and extremely helpful; you don' seem to get that much these days. I really appreciated the service.

Calvin Flynn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor Hoskins  |  First Impressions 
Rating:
5.0

This was my first experience with self storage, and it was great.

Kyle Tucker  |  Overall Experience 
Rating:
1.0

Kenmount road construction made this very difficult. Also we needed 2 more days and uhaul could not prorate the next month, so we were in a terrible position to move our things around town for 2 days before we could get our uhaul moving truck.

Jeremy Hicks  |  Overall Experience 
Rating:
5.0

Straight-forward... road construction near facility a pain in the butt... however not U haul's fault.

Edward King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris lamkin  |  Overall Experience 
Rating:
5.0

Everything was perfect!

Glenn Chaulk  |  Overall Experience 
Rating:
5.0

The gentleman who I dealt with, Rob, went above and beyond to facilitate my needs. He made my move to the storage unit very efficient!

Wayne Forsey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rich klaas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine Woolridge  |  Online Move In 
Rating:
5.0

best way to go

William Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeffrey crossman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenneth white  |  First Impressions 
Rating:
5.0

Krista in st.johns is absolutely fabulous to deal with. Friendly and helpful.

Jeremy Hicks  |  First Impressions 
Rating:
3.0

Staff was wonderful and very accommodating. However, I booked 2 5x10 drive up units. Only 1 was available on check-in. This was very inconvenient. I had to rent a further two 5x5 inside units to put the remainder of my stuff but they were much smaller than the 5x10 unit because of ceiling height. As a result I could not fit a lot of my stuff from the truck into self storage. This certainly made for a stressful moving day. That said, staff was very kind and gave me some accommodations because of this.

William Barnes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Shortall  |  Overall Experience 
Rating:
5.0

Very pleased with storing my items with you.

Joseph scanlon  |  Overall Experience 
Rating:
3.0

I initially requested a rental unit but did not need it. I thought I was fully refunded but it was only 90%. I was refunded $103.48 but was charged more.

DION ALBERT PHILLIPS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lydia Thorne  |  First Impressions 
Rating:
5.0

Great hours being open on the weekend it really saved me

DAVID STRICKLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haley Leyte  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kailee Poole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Barnes  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful. Really pleased with the customer service and highly recommend. Rates were excellent and storage box prices were great.

wayne chamberlain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha Judy Roxa Clarke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cody leonard  |  First Impressions 
Rating:
2.0

This is my first time rent Uhaul storage facility, and this is would be the last time. And I normal rent Uhaul truck from your company every two months. And June 16 would be the last time.

BIN GUO  |  Overall Experience 
Rating:
3.0

We packed up the cars and brought our stuff their for move in and when we arrived the slider on the door where you put the lock was rusted out and stuck it took us 45 mins to get it open and then an alarm went off. There happened to be a gentleman loading atuff into his unit and told us about swipe in and swiping out. I thought by doing it all online it eliminates this.

Samantha Anne Haley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LORNE GRANT   |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denise Bartlett  |  Overall Experience 
Rating:
3.0

There was a lot of construction on the road in front of the building for the last year. It made accessing challenging. The office was well lit but a light inside the unit would be helpful. Staff were great. I found it annoying that part of the year the door wouldn’t auto open and I would need to get out of my vehicle and walk around the building to left myself in. I also wish there was 24/7 access.

Jennifer Payne  |  Overall Experience 
Rating:
4.0

I called on Wednesday to confirm my storage unit and I was told that I had a drive up 20’ x 10’ x 8’ unit. When I arrived on Saturday I ended up with 2 10’ x 10’ x 8’ inside units. I was disappointed but it all worked out great in the end. Great customer service for sure. I will not hesitate use them again for my next move.

Diane Oakley  |  First Impressions 
Rating:
5.0

customer service i received was amazing. The woman who checked me is was fantastic! The lock purchase was unexpected, I didn't see that advertised as part of the fee.

Holly Dunne  |  First Impressions 
Rating:
4.0

I would have liked the details on where to enter the access code to have been a little clearer. I actual when to the unit without entering the code first Thanks; Gordon Stokes

Gordon Linburg Stokes  |  Online Move In 
Rating:
5.0

Fantastic service

GEOFF BUTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

megan condon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MEGHAN THORNE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy Manning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleigh Ivany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Dibal  |  Overall Experience 
Rating:
5.0

Staff were friendly and accommodating, would recommend for anyone requiring storage or offices.

ANDREW GREEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Brushett  |  First Impressions 
Rating:
5.0

go see Rob he has been great helping me move so far with storage part of move i will get back on truck rental

Frank Verge  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marie Manstan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melinda OKeefe  |  Overall Experience 
Rating:
5.0

Cheaper than metro and just as good or better. Your staff is much more helpful too.

Glenn Chaulk  |  First Impressions 
Rating:
5.0

Everyone was really helpful, courteous, extremely friendly. Great staff.

Lloyd Pitcher  |  Overall Experience 
Rating:
5.0

Christa Vokey went above and beyond to make our experience enjoyable and easy to understand. She was excellent at her job and a pleasure to work with.

Gillian Mandville  |  First Impressions 
Rating:
5.0

Considering the system was down they gave excellent service

Sandra Mitchell  |  Online Move In 
Rating:
1.0

I came to check in on Friday afternoon around 5pm. The check in attendant was very rude and when I mentioned the free month with truck rental he ignored me. Then when I mentioned it again he said "I wish you told me this before" and rolled his eyes at the extra work he had to do, refunding me. When we saw our unit, we were disgusted to find numerous bugs on the floor and ceiling. If I am paying this kind of money for a storage unit, I would at least expect it to be clean. The way I was treated at the check in counter was unacceptable for a paying customer. I intended to use UHaul for all my moving needs but now I am having second guesses. Hoping someone can get in touch with me to make things right.

Andrew Crawley  |  First Impressions 
Rating:
5.0

The young fella who showed me the unit was really helpful and friendly.

Denise Bartlett  |  First Impressions 
Rating:
5.0

Smooth and speedy transaction,staff was excellent and very helpful.

RANDY and CHRISTINE MURPHY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig skinner  |  Overall Experience 
Rating:
5.0

Staff go above & beyond to help fulfill our needs with short notice.

john and kim clarke  |  First Impressions 
Rating:
4.0

Great service very friendly and accommodating. A small hiccup but cleared up with a phone call. Harold in Stephenville was extremely helpful and extra helpful.

Lloyd Pitcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGHAN THORNE  |  First Impressions 
Rating:
5.0

A convenient / easy / affordable process over all!

Elena Fenrick  |  Overall Experience 
Rating:
5.0

Great and friendly staff! Storage unit was also clean and easily accessible.

Alissa Brothers  |  First Impressions 
Rating:
5.0

We have used u haul several times and they have been excellent. Very good customer relations.

Loretta Howell  |  Overall Experience 
Rating:
3.0

Only way it could have been better was if there was round the clock access

Kayla Warren  |  Overall Experience 
Rating:
4.0

We did have to move units about 8 months ago due to a water leak. We did experience some loss of belongings. The staff were accommodating and we had a new unit right away. The building was always clean and in the winter it was snow cleared and salted

ERIN STACEY  |  Overall Experience 
Rating:
5.0

I have used Uhaul on numerous occasions and will always be my go to for storage or moving

deanna hynes  |  First Impressions 
Rating:
3.0

Thoroughly enjoyed my time in the rented office space. Leonard, Krista and entire staff were very friendly and accommodating while i was there.in the building. No bad experiences.

11420 NEWFOUNDLAND LTD FRANCIS COLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly McGrath  |  Overall Experience 
Rating:
1.0

1 of our 2 units was completely water damaged. The unit was full floor to roof of my mother’s possessions that she was forced to store after my fathers death and having to sell her home. We lost more than half of our items due to water damage and mold. It took weeks and weeks of our/her time to sort through the mess. The employees of the kenmount road location, were as helpful as possible, but we were told uhaul as a company did not offer any assistance under their insurance. This should not have happened. Water came in through both the ceiling and the floor. The items and memories that have been lost due to an insecure unit is heartbreaking.

Kerri Power  |  Overall Experience 
Rating:
2.0

I put all my new furniture in storage just for 5 months , it was wet and full of mold. one of my night table was destroyed by moisture, all swolled up. so never again or would never recommend it to anyone.

Danah Summers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny Wareham  |  Overall Experience 
Rating:
5.0

The workers was so helpful & kind. I could get my lock open they was very kind to help me with it. One worker offer to help if I need any help with my furniture!! Great place great people!

Daphne March  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jocilyn Gorman  |  Overall Experience 
Rating:
5.0

Outstanding staff

Dave Baldwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Blundon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glendon & Cindy Sturge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmel Norman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MISTI DAWN WALSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN OSMOND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine Evans  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laura hulan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adella Rennie  |  Overall Experience 
Rating:
2.0

I had two drive up Units , one had rodent problems and both had water/moisture issues. When I moved out my items, most of it had surface mould and mouse droppings on/in it. Over all, Grossly over priced. I would have been better off throwing my things in a pile outside with a canvass tarp over them.

Terry Coates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda prowse  |  Overall Experience 
Rating:
5.0

We were entirely satisfied with the whole experience! Would not hesitate to use U Haul again or to recommend to others. Thank you!

dolores hammett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cameron longley  |  Overall Experience 
Rating:
5.0

I could not ask for better service, both from the lady I spoke with over the phone, and from the associate I dealt with, at the Kenmount Road location. I'm sorry I didn't think to ask the associates name because he was very friendly, knowledgeable, courteous, and considerate, especially in regards to my hearing and mobility issues. I could not have asked for better service and I would not hesitate to recommend UHaul

hanorah kielly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick Coady  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Gruchy  |  Overall Experience 
Rating:
5.0

Would 100% recommend and use again !!

maria brain  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Mackinnon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica hanlon  |  Overall Experience 
Rating:
5.0

Most convenient to use, would recommend to others.

sean clarke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Petten  |  First Impressions 
Rating:
1.0

I had an house fire and lost everything including the key to the storage unit. I had to hire a lock smith to cut off the lock. I had the unit paid for until August 20th. I was partially moved and did not put another lock on the unit. The local company tried calling me and I tried several calling back to see what they wanted. When I finally called back I was informed the few pieces of furniture left there was thrown out It was three pieces of a bedroom set and a tv stand. I am extremely upset and will never use U-haul again for storage.

monty shears  |  Overall Experience 
Rating:
4.0

Uhaul St johns Staff Are knowledgeable and courteous. Leonard was helpful and understanding with payment options while i waited for a new card to arive in the mail. Thanks

Sheldon Burry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Squires  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bill snook  |  Overall Experience 
Rating:
5.0

Will use again

Ryan Cashin Jessica Letemplier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen Hancock  |  Overall Experience 
Rating:
1.0

I have a 5 x 10 locker for 8 mos. @ 149.00 a month. I couldn't move it out because of the virus. I asked for a discount and was turned down. this is at a time most business were helping out. I am a senior on a fixed income that I started to receive in may month of 490.00 until they could get a review to correct the amount. Sorry for venting here but I thought it was a lot to pay for a small locker. You have a good day and stay safe. clara wall

Clara Wall  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Wiseman  |  Overall Experience 
Rating:
1.0

Snow clearing in the winter is horrible, due to Covid 19 I couldn’t come in and pay and I don’t have a credit card so u added multiple fees and wouldn’t wave them. You’re website don’t accept visa debit or MasterCard debit which is outdated.

kordell dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Harding  |  First Impressions 
Rating:
5.0

I thought the staff were very helpful and patient.

bill snook  |  First Impressions 
Rating:
5.0

Very helpful staff

Tammy Oake  |  Overall Experience 
Rating:
4.0

Very organized and helpful staff

bernie howlett  |  First Impressions 
Rating:
5.0

I had excellent service. And I was very happy to see the one person at a time policy and plexiglass divider at the counter. Thankyou.

sonja thompson  |  First Impressions 
Rating:
5.0

Guys were great to deal with and the entire process went well and seamless.

James Smith  |  Overall Experience 
Rating:
5.0

Greta service as always

Rod White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Maria Kelloway  |  Overall Experience 
Rating:
1.0

The unit leaked on our furniture and has likely ruined some of it. I had never used a storage unit of any type so I specifically asked a lot of questions in the beginning to make sure something like that didn't happen. The people I spoke to assured me that the units were fine and there should be no issues. I have used U Haul multiple times for the vehicles and was always impressed and very happy with the service. Needless to say, this has not left me in a good space with the brand or the company.

Greg London  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Wiseman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

The beverage baron  |  Overall Experience 
Rating:
3.0

Found the staff to be very accommodating during this stressful time which I found to be comforting. Greatly appreciated!

Linda Wupori  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Careen  |  First Impressions 
Rating:
4.0

It was extremely hard to locate my storage and to get in. Minimal instructions were provided and the place didn't feel welcoming. However, it was pretty clean.

advay khaitan  |  First Impressions 
Rating:
5.0

Awesome! Especially the free month for students displaced by COVID-19

Kayla Warren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmel Norman  |  First Impressions 
Rating:
3.0

The lock would seize up with rust, and freeze in the winter. You need soething better.

wallace gregory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myles Pierce  |  Overall Experience 
Rating:
3.0

When I went to go drop off stuff in my storage unit I had my baby with me I parked my car so I could go in and punch in my security number. And all I could hear was the horn going from inside. One of your employees were honking the horn like something sick nearly on my bumper. And than gave me a dirty look cause it took me a bit to get my baby back into her car seat. I wasnt in the way and he had lots of room to go around. He backed up where I was and stayed on his phone the entire time. Horrible horrible horrible expirence. I'm moving with a baby. Should give someone some common decency to give some time as I am trying my best with a baby in my arms. Getting my unit was fantastic. 119.00 to be beeped at cause I'm taking too long? Disgusting.

Natasha Stapleton  |  First Impressions 
Rating:
5.0

If I ever need storage again, this is where I will go.

Solveig Brown  |  Overall Experience 
Rating:
4.0

The loading area was clean and free of obstruction. The overhead doors are a bit inconvenient though as the door only remains open for 30 seconds. As I had to unload a trailer I could not pull into the bay, or so I was told by the attendant. My wife had to stay inside the bay to keep the door open while I unloaded the trailer.

Dave Randell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Kearsey  |  First Impressions 
Rating:
5.0

Thanks

Michelle Quilty  |  Overall Experience 
Rating:
4.0

Friendly experience

Robert Tilley  |  First Impressions 
Rating:
5.0

The staff at the Kenmount location were awesome!! Thanks so much!

daphne goobie  |  Overall Experience 
Rating:
5.0

I give it an excellent rating because of the people who worked there they were amazing and friendly and me the experience super easy

Jennifer Kennedy  |  First Impressions 
Rating:
5.0

This is my third year using this facility. The staff have gone above and beyond each year, and have been patient with any errors on our part. They are the reason I will continue to come back. Thankyou

Davids Tea  |  Overall Experience 
Rating:
4.0

pleasant experience ...

John Lewis  |  Overall Experience 
Rating:
5.0

Friendly staff and overall great experience.

andrea peet  |  Overall Experience 
Rating:
4.0

very convenient location for our requirements

chubb fire and security  |  Overall Experience 
Rating:
4.0

I was happy with everything except the mouse droppings all over the top layer of my belongings. It was pretty gross as we handled items. Fortunately nothing seemed chewed. Everywhere else was clean.

ALISON HIGHSTED  |  Overall Experience 
Rating:
5.0

Convenient and easy

ALPHONSUS MILLER  |  Overall Experience 
Rating:
5.0

The storage facility adequately met my needs. I found the staff to be friendly and super helpful. I will recommend this facility to others.

Ryan King  |  Overall Experience 
Rating:
5.0

My third time using the storage facilities and my experience each time has been fantastic. The staff are very helpful and friendly. Highly recommend and would use the facility again in the future .

glenda lannon  |  Overall Experience 
Rating:
3.0

s

Meghan Handrigan  |  Overall Experience 
Rating:
5.0

it was a great experience working w/ the St. Johns UHaul staff. Chris Smith was extremely helpful during some less than standard requests that my account required. Great team!

Mark Hjerpe  |  Overall Experience 
Rating:
4.0

Would have liked a ramp or elevator lift to access the upper units.

STEVEN HILL  |  Overall Experience 
Rating:
4.0

Very straightforward Recommended

Carolyn Kettle  |  Overall Experience 
Rating:
1.0

I was not pleased with the unit had mold on my dresser and had to spend 800 hundred dollars for a new dresser and a few more things I had to buy new again and I would not recommend you to anyone

tony walsh  |  Overall Experience 
Rating:
5.0

Fabulous staff. Friendship and helpful.

catherine haynes  |  Overall Experience 
Rating:
4.0

No issues

Ronald Robinson  |  Overall Experience 
Rating:
5.0

Great Service and friendly staff

Carol Tuttle  |  Overall Experience 
Rating:
5.0

Very efficient system. Clean facilities and friendly staff in St. John's location

David Stone  |  Overall Experience 
Rating:
5.0

Thanks

Roger Angel  |  Overall Experience 
Rating:
5.0

Thank you so much for your help.

gloria pike studio max  |  Overall Experience 
Rating:
2.0

The facility was secure and spotless, however, the tone of the employee was not appreciated when I happened to let him know that we had left the keys back in Corner Brook. I felt like I was chastised.

Mary Buckle  |  Overall Experience 
Rating:
5.0

I had great service from start to finish on this visit.

JOHN BARBOUR  |  Overall Experience 
Rating:
5.0

Excellent service

michael leblanc  |  Overall Experience 
Rating:
4.0

Thankyou

JEFFREY STREIFLING  |  Overall Experience 
Rating:
4.0

My experience was excellent. The entire staff were great and excellent customer service

Jodi Dodge  |  Overall Experience 
Rating:
5.0

Excellent attentive service by the nice gentleman how helped me setup new storage unit arrangement, get supplies, and also prepare for in-bound arrival of U-Containers next week!

JONATHAN STEVENSON  |  First Impressions 
Rating:
3.0

Parking lot and congestion of traffic is horrible!

rodger lynch  |  Overall Experience 
Rating:
5.0

Friendly and very helpful staff. The storage was clean and secure and I will recommend a friend and use your services in the future again

Amina Sebbi  |  Overall Experience 
Rating:
2.0

Poor service and nagging emails when I had canceled my account the day it was opened. Will not use uhaul again.

cathrine harding  |  Overall Experience 
Rating:
4.0

Staff always assisted me in a timely and professional manner.

Vicki O'Leary  |  Overall Experience 
Rating:
4.0

The woman ( krista I believe..)who served me was so kind and her service was amazing. I am going through a rough time and her kind service was what I needed . Thank you

Jodi Dodge  |  First Impressions 
Rating:
5.0

Very helpful in selecting the right size of unit for my things. When they understood I had difficulty with my mobility immediately assigned me a ground floor unit. Thank you!

BETTY ANN REID  |  Overall Experience 
Rating:
3.0

Contents were there about 20 days, when we collected them everything was soaken wet. We were not informed that condensation would be a problem. Not given the option of climate control ith free month.

CHRISTOPHER STAPLETON  |  Overall Experience 
Rating:
5.0

The space is perfect and the service is very helpful.

Marjorie Ogilvie  |  First Impressions 
Rating:
5.0

It was good for storage facility. We would use it again if we needed too

David Holden  |  Overall Experience 
Rating:
5.0

Courteous and efficient treatment by three different staff members. Thank you, Chris Smith

catherine haynes  |  First Impressions 
Rating:
5.0

The staff are exceptional in friendly, helpful service.

Linda Williams  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful!

curtis codner  |  First Impressions 
Rating:
2.0

Your staff is great, but often there is only one person at the desk and waits are really long. The locks we have to use aren’t really built for our climate, we went through 8. Our space was quitedamp

SHELAGH JAY  |  Overall Experience 
Rating:
5.0

The Kenmount Road staff have been extremely helpful during my recent move and storage. They are professional and courteous, and have made the experience much less stressful than expected.

Joseph Sobol  |  First Impressions 
Rating:
5.0

Convenient and accessible. Well worth it.

Peter Bartlett  |  Overall Experience 
Rating:
4.0

everything was fine.

ROBERT BILLARD  |  Overall Experience 
Rating:
5.0

Thanks all for your help and patience at a terrible time in my life. Your staff was very helpful and kind. Well a new chapter begins. Thanks for your great friendly service I will recommend.

Steven Katolonsky  |  Overall Experience 
Rating:
5.0

The sales person was knowledgeable and friendly. Excellent and quick service.

todd burton  |  First Impressions 
Rating:
3.0

good

bashir mohamed  |  First Impressions 
Rating:
4.0

The site advertised lockers for 1-2 bedroom apartments furniture.they are not that big. Stuff for my 1 bedroom Wouldn't fit. The worker upgraded it for me. The staff was amazing every time I went in.

Lisa Burke  |  Overall Experience 
Rating:
4.0

Helpful and professional staff.

Wanda Seydell  |  First Impressions 
Rating:
5.0

The staff was very helpful & friendly

Paul Moyles  |  Overall Experience 
Rating:
5.0

As always great service and will help out with anything you need. Excellent place for customer service.

SHAUN TRIMM  |  First Impressions 
Rating:
1.0

Ive used uhaul on reg basis I have yet to have problems until now Im renting a storage unit at 200$ when it was supposed to b free for truck rental I had 3 days. I'd appreciate free month like quoted

ashley Duff  |  First Impressions 
Rating:
5.0

Great customer service! The staff were very helpful and friendly

Amina Sebbi  |  First Impressions 
Rating:
5.0

Excellent service

Paul Moyles  |  First Impressions 
Rating:
5.0

Excellent experience with this company. Very knowledgeable and helpful staff especially Tammy. ( I hope I got her name right.).

Hilda Donovan  |  Overall Experience 
Rating:
5.0

Great Service. Will use again.

Paul Moyles  |  Overall Experience 
Rating:
4.0

I had to get my belongs picked up by my moving company but was not in the province and the staff had a process set up to do this which worked out so I didn’t have to return to Nl as an added expense

Paul O'Grady  |  Overall Experience 
Rating:
4.0

Krista Vokey was excellent and very helpful,She was very friendly and would go out of her way to help you and provide guidance,

Nelson Inkpen  |  Overall Experience 
Rating:
4.0

The price was reasonable; the location suited my needs; it was safe, clean and secure; and the staff were always friendly and helpful. I would use it again and recommend it to others.

rodney genge  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful. Explained procedures thoroughly and made me aware of special rental deals.

Joanne Boucher  |  Overall Experience 
Rating:
4.0

It was a good experience but very costly.

Jacquie Birmingham  |  Overall Experience 
Rating:
5.0

It was a pleasure,friendly,very polite customer service provided,will definitely be booking U haul in the future,&recommended to my family & friends.thank you for great service.

dan noftall  |  Overall Experience 
Rating:
4.0

Wonderful service ! There wasn't any lighting in the unit, however the lighting in the hallways was awesome. Thank you!

candice locke  |  Overall Experience 
Rating:
5.0

Clean and convenient. Staff at this location extremely helpful.

Jeff Lloyd  |  Overall Experience 
Rating:
3.0

Mice droppings on our items while we collected our belongings on the last day was a very bad experience.

Brittany Lucas  |  Overall Experience 
Rating:
5.0

Good service, very clean and very organized

Glenda Doody  |  Overall Experience 
Rating:
5.0

Excellent overall experience

Wade Snook  |  Overall Experience 
Rating:
1.0

would someone help me find a receipt with the new program you have

STERIS CANADA INC.  |  Overall Experience 
Rating:
5.0

11/10

Matthew Smallwood  |  Overall Experience 
Rating:
5.0

convenient, staff very helpful, excellent service

William Murrin  |  Overall Experience 
Rating:
1.0

I was charged a full month rent for less than one day usage (only a few hours on the September 25th). The Manager was contacted several times and he did not respect his word in calling back.

Walid Hegazy  |  Overall Experience 
Rating:
5.0

Great staff!!!

Christina Lundrigan  |  Overall Experience 
Rating:
5.0

Was a great experience

Don O'Brien  |  Reservation 
Rating:
5.0

Great spot

Patrick Greene  |  Overall Experience 
Rating:
3.0

It was okay but, the truck was filled over the amount we started with and there was no reimbursement. Not impressed.

Bridgette Elyk  |  Reservation 
Rating:
3.0

My only complaint is the unit did let a lot of moisture in, understanding that it wasn’t climate controlled, but much of the contents I put in there suffered from rust pits and mold.

JEFFERY COMBDON  |  Overall Experience 
Rating:
5.0

Great experience. Very impressed with courtesy and professionalism of staff.

Dennis Hughes  |  Overall Experience 
Rating:
2.0

Charged me after I moved out.

Top-Shelf Vapor Salesse  |  Overall Experience 
Rating:
2.0

I stored my furniture at your facility for 3 months and when I moved into my brand new home all my furniture was full of mold. When I approached the front desk they gave me a pamphlet with a number.

SARA CAMPBELL  |  Overall Experience 
Rating:
3.0

Staff at front desk was not friendly... felt rushed through check in/check out process.

christopher gates  |  Overall Experience 
Rating:
5.0

Great service

Vadney Tucker  |  Overall Experience 
Rating:
4.0

my furniture aquired mold during the winter months, if renting again would recommend a heated unit

Donna Pinhorn  |  Overall Experience 
Rating:
5.0

Clean, well maintained and easily accessible.

arlene fagan  |  Overall Experience 
Rating:
5.0

I would of stayed, but approaching retirement and had to down size my operations.

STEVEN WHELLER  |  Overall Experience 
Rating:
5.0

All the staff were so polite and helpful.

eileen butler  |  Overall Experience 
Rating:
5.0

Great facility.

Trevor Slade  |  Overall Experience 
Rating:
5.0

Great service

Margaret Woodman  |  Overall Experience 
Rating:
5.0

9

Edward Cooke  |  Overall Experience 
Rating:
5.0

The house sold quicker than we expected so we had to rent a storage shed. You were the least expensive and the most convenient for me to get to. All the staff I dealt with were very friendly. Thanks

Donald Waye  |  Overall Experience 
Rating:
5.0

The service was perfect and I'd use it again in a heart beat if I needed storage.

Jennifer Combden  |  Overall Experience 
Rating:
5.0

The hours of operation could be improved. Perhaps consider staying open later Saturdays and especially Sundays to accommodate those moving. A 5pm closing is too early when you're moving! :)

gillian sparkes  |  Overall Experience 
Rating:
4.0

N/A

NANCY MCCARTHY  |  Overall Experience 
No reviews have been submitted for this location.

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