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Timothy Holder | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Springfield South
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Agent that checked me in at service counter was rude,not customer friendly,puts on her sunglasses at service counter. Bad business.Couldn't wait to get out of store.
Rich HarrisonNothing you are fine just the way you are The little girl that helped me is very friendly very helpful and knows what she's doing She's very professional also You guys better keep ahold of her. Customer service is a big deal in a business
Jeannia TarrillionThe rudest experience I ever had..in my lifetime unprofessional disrespectful...I would never send anyone to this location..also wanted a storage unit she helped me not get one her attitude was horrible...cussing and just very nasty...I've never been treated like that before especially not after spending so much money...completely disgusting behavior dealing with the public...not acceptable ‼️
Nawanda WilliamsGreat job in every category!
Ralph VietsStaff was courteous and helpful!
David CabanMaybe more staff, wait was lengthy. Uploading photos is laborious and time-consuming, the picture of the truck displayed appeared not to show a large dent.
Michael BoukasThe ladies that helped me was very impressive and very professional job well done ladies
BRIAN KENDALLHad no problem with the personnel at the storage unit. They were real friendly and helpful.
Neil Passfield | Overall ExperienceThe manager in Springfield was excellent to work with ! Kudos
Robert KibelPlace was always clean workers always nice
Beau Eagan | Overall ExperiencePrice was a little high. Would have like a refund on a partial month not used. I needed a place close to my home
THERESA THOMAS | Overall ExperienceSuper friendly staff check out and in process was quick and efficient
Faith KENNONGreat job Staff was amazing. Place was very clean Very easy and quick service 10 stars
Angel Perez | First ImpressionsThe ladies behind the counter were awesome
BRIAN KENDALLThe girls there helped me so much. This is a great facility! I made some mistakes on the on-line process but they walk me through it!!! All my questions where answered by them! 5 stars all the way. An they need a raise for putting up with an old guy like me!!!!
Napoleon Beck II | First ImpressionsThe staff was great have a great day
Garry ThomasThe interior was clean but the window needed attention
Dora GardnerEverything is what I expected. Customer service looks great. The store was nice and clean. They had everything that I needed. I will recommend any of my family or friends to rent from you. Thanks for your service.
GWANDA TRIBBETGood customer service.... service superv
jose tanI needed a truck last minute & they had exactly what I needed. Filling out the rental forms was fast & easy & the price was extremely reasonable. I will definitely rent from them again.
Phyllis SanchezThis isn’t a reflection of that location so much as the app. The truck was not at 1/4 tank, it had 22 miles to empty. I also paid for a dolly. It was not in the back of the truck. I replaced the fuel to 1/4 tank, 2 times the amount that was in it. I was still charged extra. I tried to use the online chat, it kept disconnecting when an agent came on. I had great cell service I just want to only pay for what it used. I also took the truck back 3 hours early
Joseph DanielsThanks for all of your help, southern view, Illinois u-haul. Great staff, even better service. Drive on!
GEORGE ROATE | Overall ExperienceCustomer service was very rude at store I picked up from
Elenessica mcclainThe staff was amazing
LISA FLYNN | Overall ExperienceFast in and out, very efficient staff.
Kris FisherHave multiple people working on a Saturday. Poor kid was all alone. Didn't know how to find our reservation. Didn't know our equipment was sitting just outside.
Erica PrattU-Haul was not clean. Workers were not physically able to lift U-Haul. Printer did not work for receipt.
Rodney VoseThey checked me in and checked my out before I even began my rental. Then three weeks after moving in, they locked out my unit and said I moved out without telling them, even though my locks were still on the units. They blamed it on a system glitch, but had to manually put those extra locks in my units. Wouldn’t you call someone before doing that?? No one tea co ed out to me at all, and it was pure luck that we discovered it during business hours, as we were preparing to unload a truck. The high school kids they have running this place could really use some customer service and common sense training.
Courtney Ostrowski | First ImpressionsThe service by everyone in the facility was excellent. No complaints and would definitely recommend your facility to others
Timothy DreaThe ladies were very nice
LASHAUNDA SMITH | First ImpressionsI really appreciate the service.
david shaw | First ImpressionsAmazing !!! This U-Haul helped me with my storage they had a promotion that really helped me on my bill amazing staff and very understanding!!! 10/10 recommend
Nia Weems | First ImpressionsLadies at counter very helpful, efficient! Appreciated!
Michael WardenI rent from this location several times per year. Always get good service.
DONALD PITCHFORDI had to tow a vehicle with one of their 15 foot trucks. I was very impressed that the girls just came out and hooked up my trailer for me and help me strap down my car before takeoff.
Corie RayburnThey charged me for a whole day and I only had it 3 hrs of that day other than that workers in store were great
Candace SmithEverything was fine but some of the doors weren’t unlocked and the staff was extremely unpleasant. It was clear they were too busy and not enough workers, but they were flat out rude.
Courtney Ostrowski | Overall ExperienceEverything went as planed
George WashbondIt’s bs that I have to put the gas back in let alone I gonna know how many miles I’m going so needing up owing more that’s bs I filled the tank that’s all that should matter you fucking retartds
Marquis MasonThe counter help and techs were great thank you
JOHN LESKOVISEKThe young lady at the front counter helped me and made my experience painless. Great customer service. The process was easy and quick.
Kaia GriffinThere was no license plate on tow dolly the girl told me it didn’t require one u haul even sent me a text with a plate number to check that it was correct I used it but was no plate and had a light fixture popped out of fender other fender had minor damage but it worked fine!
Brion KauffmanStaff was on hand to receive the rental return.
ANTHONY DEBONISStaff was extremely helpful and friendly. Steven made the return process super easy. Very much appreciated!
Alan SadlerSome of my goods including a mattress, suitcases and books got water damaged.
Paul EomThe lights inside were on. We followed the signs. Parked under the canopy. Wasnt sure if someone was gonna come out like the sign said or not. So we opted for the online equipment return. That was simple and to the point.
mandY allenEvery thing was perfect. Staff was friendly and helpful. Had one pod that I couldn’t close. It was warped after the relocate to the new house
Douglas JacksonI was sent a text by U-Haul directing me to 2777 S. 6th St., Springfield, IL 62703 as the new return location. This is a local supermarket. I went to the customer service desk and it was clear to me that I wasn't expected. They were unable to help me. I called the original location for the return (3650 S. 6th St, Springfield, IL 62703, just down the street) but was directed to a national call center. The agent (Nancy) told me to leave the truck at the supermarket and use the app on my phone to complete the transaction. This wasn't acceptable to me, so I drove to the 3650 location and returned the truck. They were efficient and had me out the door in 5 minutes. The experience at the supermarket wasted a good half hour of my time. Don't do that with future customers. It really annoyed me that you did this. Just saying. Sincerely, Alden Studebaker
ALDEN STUDEBAKERRay is the best...absolutely great to deal with...very respectful kind caring professional and just good people
Tom CampbellNothing. Staff was friendly and I was in and out 8n less than 15 minutes. Great people .
Kevin BallAwesome employees. Knew what they were doing (not like the experience I’ve had at other uhaul locations). Clean location. Would return!
Steve FarrisExcellent staff, very helpful.
Brian AndersonExcellent communication and customer service. Great to work with. Would definitely use them again.
Linda WunderThe ladies I dealt with at this location were exceptional. I would absolutely use this locations products and services again.
Daniel ShinnWas nice and easy and had great help
Brand TerrillThe person who helped me was very kind and helpful. She made my move to be less stressful by helping with my questions. Thank you!
Megan Phelps | First ImpressionsThe facility was well lit but this specific unit was not.
Stefanie Moy-Zobus | Overall ExperienceSteve the GM was so great he stepped in to help this young girl who was struggling with helping and ray was so sharp
Ray Dorris | Overall ExperienceVery Nice Staff.
Brian Steinhauer | Overall ExperienceAll your staff are fantastic and very helpful. We will definitely be back.
Theresa Guy | First ImpressionsGood space nice and neat and very well experience with staff
Markia Manneh | Overall Experiencethe one young lady was very mean and used profanity.
terrence lee | Overall ExperienceThank you for keeping my things self
Lisa Williams | Overall ExperienceRude staff
Melissa Miller | First ImpressionsThe staff was friendly
Brandon Glenn | Overall ExperienceLet me stay in office during bad storm, waited for a long time, no problem......thanks again !!!!!!
Angela Whitehill | First ImpressionsVery nice--clean, brand new building and storage area. Thank you staff for your time !!!!!
Angela Whitehill | First ImpressionsI came to the storage unit that I had gotten on 729/23 to unload the truck that I rented from South 6th Street Springfield Illinois and I cannot unload the truck that is due by 7/30/23 at 7:00 p.m. I am here and have no access to the storage unit I don't know what to do I'm waiting on a call back
Misty Blake | First ImpressionsI’ve rented trucks and vans and then a storage unit. Everyone there, almost all of them were women were very professional, helpful and just nice. That’s very refreshing. Always made my transactions easy. I’ll continue to use in future when needed. The 6th street location is Springfield, il is where I do business.
Lisa Bartulis | Overall ExperienceCustomer service wad bad. Employee had an attitude with me because of problems the store had like no cash in the drawer, and the pinpad not working properly when I swiped my card. I was never asked if I had a preference on where I wanted my storage and was just placed into one that was most convient for her to get me out the fastest. Ended up on the 2nd floor where I had to manage my couch and bed through a narrow hallway. I'm pretty sure she was just having a bad day but no reason to act the way in customer service.
Brian Mcintyre | First ImpressionsTHANK YOU FPR THE SERVICE AND I'M GREATFUL..
MAMIE DAVID | First ImpressionsEXCELLENT SERVICE!!!
thomas dean | First ImpressionsThe leasing transaction was speedy and the facility easy to access. Clean and well organized.
KAREN MCNEELY | First ImpressionsThe team UHaul was excellent. Will definitely refer others that are in need of storage. The facility was easily accessible for those with disabilities as well. Even though, my unit was on the 2nd floor, I was able to utilize it fairly well. Thank you to Steve and Jerimiah and other staff.
kelly Robbins | Overall ExperienceHelpful, friendly, staff. Nice facility. Easy renting process.
Kristin Bogren | First ImpressionsOnly issue I had was I signed up for the unit on line, got my access code and unit number. After moving a few things into the unit on day one, I came back on day 2 and there was a red lock with a note saying come to the office for non payment. My unit was free for the first month, so that was a little surprising. The office got it figured out but what I did on line was not showing up in the local computer system.
Robert McDermott | First ImpressionsMy experience was great. I rented in the winter for music gear and electronics. The facility was warm and clean. I especially liked the ability to pull my car in the garage out of the elements. I will definitely recommend.
Jacob Wankel | Overall ExperienceThe manager named Steve was extremely helpful and professional!
Mary Kay Eades | Overall ExperiencePoor communication. Between employees & customers & just employees in general. Giving out wrong info as well as not enough info.
briana harris | Overall ExperienceGreat staff, they were very helpful finding what I needed, the facilities were very clean and well maintained. The unit is in great condition and, along with being climate controlled, each unit is individually alarmed which gives me a great sense of security for my belongings.
Sarah Peterson | First ImpressionsToo expensive other than that Experience has been great and definitely will use you all again
LUCRETIA JACKSON | Overall ExperienceNa
India walker | Overall ExperienceYour accessibility is superb! J.E.S.
James snow | First ImpressionsClean , the are so nice & responsible at all I like it .
Afsaneh azimian | First ImpressionsSteven and Jerimiah did an outstanding job helping us move into two storage units. Returning our one-way truck was a breeze.
Joseph Kilpatrick | First ImpressionsVery helpful staff
LAUREL MCGRATH | First ImpressionsFront desk folks were excellent and very helpful
John Gabala | First ImpressionsI enjoyed my brief usage. I found it difficult to find my unit the first time or two, even though I was given a good map.
ANGELA MOSLEY | Overall ExperienceToo expensive, would like larger
cd dodson | First ImpressionsNot moved anything in yet. But it looks like a very nice space.
Gail Dunkel | First ImpressionsAppreciated the free month. Your facility is very nice. Thanks
DOUGLAS WUELLNER | Overall ExperienceGreat staff and management 😉👍💯
Leronne Pegues | Overall ExperienceStaff was friendly and very helpful in answering all my questions.
Chermonthia Grant | First ImpressionsFriendly staff and quick check-in. Answered all of our questions.
Emily Pope | First ImpressionsThey made everything so easy. Yes I would tell someone else about U-Haul.
Karen Watson | Overall ExperienceThe young lady who helped us get our unit was quite accommodating at closing time. Greatly appreciated!!!!
DOUGLAS WUELLNER | First ImpressionsCharged me late fees for their mistake. Had trouble a few months in a row with their system. Took a lot off fees from me that on their part should have been taken off! Not my fault the system had some glitches.
susan hackett | Overall ExperienceTHAT FACILITY IS THE BEST THROUH OUT THE COUNTRY..STEVE AND HIS STAFF: JESAICA, LITTLE STEVE, ISABELLE,CALISTA, R FABULOUS
SANDY PORTER | Overall ExperienceI was acknowledged immediately. The representative made eye contact to make sure she understood my needs.
ANGELA MOSLEY | First ImpressionsThe uhaul on 6 th street staff are very nice and helpful. Very nice facility 😊
jennifer schroyer | Overall ExperienceAverage so far just got a small place and just moved in.
Toni Tucker | Online Move InThe storage area was very clean . The staff was helpful . The location was great
Brandon Glenn | Overall ExperienceAll is done to make customers feel like they are in their home.
ALBERT NACTETA NGANDJUI | Overall ExperienceCustomer service was really great
Lagina Clark | First ImpressionsThis Place Is Very Awesome! My First Ever Seeing Storage Units On The Inside Of A Building And Providing Carts To Make It Convenient For Their Customers. Keep Up The Good Work! Love It! I Give It A Thumbs Up!👍
Rachel Pierce | First ImpressionsThis is a great storage facility, very modern and secure. It take a bit of getting use to how to get in and out and control the doors but overall this place is a winner.
Gabriel Murphy | First ImpressionsStaff was very knowledgeable, helpful and friendly!
Dwayne Curry | First ImpressionsThe attendant was very friendly, helpful and knowledgeable and was able to answer any concerns we had
Douglas Henderson | First ImpressionsGreat Place, Super People
Dan Ryman | First ImpressionsThe mgr Steve is definitely a humble honorable young man. Customer service rates high honors
SANDY PORTER | First ImpressionsI had some awesome helpers at the front desk
TAMIKA SIMS | First ImpressionsWe were/are storing permanent records (estate files, Audits, tax records) that needed to be in a climate controlled environment. A air conditioning condensation pipe leaked. The records go soaked and moldy and some had to be destroyed.
Franklin Cline | First ImpressionsGreat customer service! Very accommodating to what I needed! No complaints!
Carla Rowles | First ImpressionsEverything was exactly as described. Unit is clean and ready to go. Thank you.
Jay Schied | Online Move InSo friendly and very informative. Secure nice facility.
Debbi Tripp | First ImpressionsI loved your staff who helped me. Wonderful woman
Danae Monroe | First ImpressionsThe staff was polite and helpful. Super patient with me. Very professional.
racheal folres | First ImpressionsGreat customer service.
Tricia Smith | Overall ExperienceDone business before in many ways. Always professional, reliable and professional.
Michael Warden | First ImpressionsCalista is a Rock Star. Give her a raise.
Richard Bahr | First ImpressionsGREAT CUSTOMER SERVICE
SANDY PORTER | First ImpressionsCalista was amazing and so helpful and made sure I was taken care of even after closing!
Faith Kennon | First ImpressionsSet up people know that they're the rat box inside each unit because they are poison and I picked one up I didn't know what it was and it had my hands messed up people do have children who help them move I just thank God my grandchildren didn't pick the Box up that was my only issue
LINDA WILSON | Overall ExperienceEasy and painless, other than having to pay the bill!
Jeffrey McNeal | First ImpressionsExcellent staff
BRITTNEY HOOD | First ImpressionsEd was great.
JACK GOODING | Overall ExperienceSteven the manager is great
Dan Higgins | First Impressions