Customer Reviews for U-Haul Moving & Storage of Southside

3,666 reviews

1420 Blizzard Dr   Parkersburg, WV 26101
(Across from Parkersburg South High School)

(304) 485-6220

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(304) 485-6220

1420 Blizzard Dr
Parkersburg, WV 26101
(Across from Parkersburg South High School)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The female and male employees at this location went above and beyond. They were great. The location in Marietta OH, which is closer to my home will NEVER see my business. Karen (actual manager name) is awful to customers and employees.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Peggy P. 
Rating:
5.0

Very polite and help full.

Harold P. 
Rating:
5.0

Everything was great no improvements needed

dennis C. 
Rating:
5.0

Customer did not leave a comment.

Peggy trent R. 
Rating:
5.0

Customer did not leave a comment.

Chrysta H. 
Rating:
5.0

All was great

Mike S. 
Rating:
5.0

The drive up storage facility is not drivable unless you are in a small car. Any size rental can't make it through the maze of rental trucks in the storage area. This should be addressed.

CHAD H. 
Rating:
4.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Everything went smoothly. The staff was pleasant and helpful.

Michael O. 
Rating:
4.0

The rear door to the 5 x 8 trailer was bent at the bottom making it hard to close but it worked well for the entire trip from WV to LA.

Terry R. 
Rating:
5.0

The guy that waited on us was so nice

Robert C. 
Rating:
1.0

You're attempting to charge me for damage that didn't happen on a truck that didn't get checked prior to my rental. Never will I ever use U-Haul again.

john W. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Michele K. 
Rating:
5.0

Always quick and easy, everyone nice and helpful

Dale H. 
Rating:
5.0

Great service

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Wood C. 
Rating:
5.0

Customer did not leave a comment.

SHERRY M.  |  Overall Experience 
Rating:
5.0

Make sure there is fuel in the tank of the trucks, because I was told there was a quarter tank, but at best it was an eighth of a tank and I had to get fuel.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
4.0

I asked for a month of free storage, when I got to Georgia, was not available, had to pay a months storage of around 200 dollars. And then requested drop off in Thomson Georgia. Confused when dropping off trailer, no help to remove trailer! Just some cost I didn't expect

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Mobusher M. 
Rating:
5.0

Way to expensive

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Chastity M. 
Rating:
3.0

Well I was charged for blankets and they was not in truck they forgot them. And I was charged for stuff I never understood like 51 dollars on return of truck. You need to update your drop off points in man. It is at huff junction at mountain mart village. Beside advance auto not beside school in man.

John G. 
Rating:
3.0

Had to enter the store to get an employee for assistance, (drop off). Personnel were helpful, once they knew I was there.

dan C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Compared to other storage unit in the area these are way over priced. Almost double the cost of others around.

Chastity H.  |  Online Move In 
Rating:
4.0

I had to fix the tail light because the bulb was bad in it

Haley T. 
Rating:
5.0

Great service

Mark K. 
Rating:
5.0

Thank you

Rick F.  |  Overall Experience 
Rating:
5.0

Nice staff. Helpful

Lori H. 
Rating:
5.0

Everything was handled excellent and very helpful employees. Loved all the supplies you offered, tv covers, mattress covers, packing papers, tape etc. The boxes for clothing were very sturdy and strong. Was less stressful move because of uhaul. Thank you for your company. Nellie

Nell Jean B. 
Rating:
5.0

Customer did not leave a comment.

Richard G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

Great service

Chester P. 
Rating:
5.0

The men at u haul were great friendly and very efficient

Elsie D. 
Rating:
5.0

Great service

Mark K. 
Rating:
5.0

Great staff!

carri P. 
Rating:
3.0

Thought it was odd that the last 4 rental contracts were various places in the vehicle. And the windshield was ridiculously dirty, not just a smudge, but like sticky coffee spots and gps suction cup marks like 10 different places

HUNTER F. 
Rating:
3.0

My second motorcycle trailer rental in a month. Both trailers were dirty on the inside with debris. Screws, rocks, garbage, etc.. It's not that difficult to run a broom when equipment is returned.... My 2nd trailer the female attendant actually showed me a new way to hook up my chains by not twisting but hooking the excess into the other end, I always twisted but like this method better. She also wore gloves to hook up the trailer and was dressed for the weather. None of the other attendants did. Gloves may not be required but they sure do make it easier on the hands and less injuries. I'd still recommend Uhaul and will use myself and this location as some debris/garbage isn't a world ending experience, I'm just not used to it when I rent a trailer. I always rented at the Pine St. location in Zanesville Ohio and never experienced this there. We moved last year so no choice but to use this one.

Ted T. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Everything was great. Customer service on the phone was very nice and helpful getting the truck reserved for me. The men in the shop were also very helpful, they got me all set in the system and in the truck in no time. I will rent here again and refer friends as well.

karen C. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

BART J. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

JASPER F. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Customer did not leave a comment.

Roger U. 
Rating:
5.0

Nothing really

Tim I. 
Rating:
5.0

I'd never dropped off a U-Haul in another city/town, so I went inside to clarify with a worker, and he did an excellent job greeting me and walking me through the process. Although they were busy, he was attentive and made sure I knew what I was doing. I felt much more comfortable at this location, unlike my pick-up experience.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Annie F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
4.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Margie N.  |  Overall Experience 
Rating:
5.0

Very professional and they did excellent work.

Colin M. 
Rating:
4.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

Kendrick was very helpful!

Ehren C. 
Rating:
5.0

The 2 younger employees were disrespectful to their superior(?) in front of us but behind his back. He was clearly the more informed and professional of the 2 younger kids. He got our questions answered and the trailer hooked up to our vehicle. I was uncomfortable and not impressed with the 2 younger employees "better than him" attitude. Please separate those 2 kids! They do not work well together, professionally speaking.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Tamara R. 
Rating:
3.0

I don't understand the mobile pick up. Any time I have used it, I have had to go inside and get an employees attention because they never come out or put the key in the ignition knowing im there from checking in. So I have to go inside and stand in line and wait to speak to someone in order to her my rental and that basically defeats the purpose of a mobile rental

LISA M. 
Rating:
5.0

Customer did not leave a comment.

billie c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

All the employees I dealt with during our move were very friendly and helpful.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Alisha L. 
Rating:
5.0

Customer did not leave a comment.

Michele R.  |  First Impressions 
Rating:
5.0

I will use again!

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Y. 
Rating:
5.0

Great truck, great price, great people.

Pearl H. 
Rating:
5.0

Customer service at this location is excellent. Very friendly and helpful.

Mary D T. 
Rating:
5.0

Nothing everything was great!!!! Excellent customer service!!!!

Brandon F. 
Rating:
5.0

Staff were very helpful and efficient.

Timothy W. 
Rating:
5.0

Renting from this location was hassle-free. The employees were professional and very helpful. Returning the equipment was very easy. With the location being open 7 days a week made returns so convenient. Thank you for your dedication to your customers.

Raymond S. 
Rating:
4.0

Thank you helpful and friendly

Timothy H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

MIchael W. 
Rating:
5.0

Customer did not leave a comment.

Candy Kiss P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

The truck leaked and soaked a bunch of my boxes. I've yet to have time to unpack and see if anything was destroyed, but the boxes were soaked.

Teresa P. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
4.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Friendly and fast service. No issues with easy drop off.

Stephen T. 
Rating:
4.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

They were very surprised to see the odd tire that was on this truck. They use a tire service and commented that they would never rent a truck with these tires.

john T. 
Rating:
4.0

ONLY PROBLEM I HAD WAS I TRIED TO CALL THEIR LOCAL NUMBER ONE DAY A COULE OF WEEKS AGO AND NO ONE EVER ANSWERED. I CALLED AT LEAST THREE TIMES IN ONE DAY. QUESTION WAS ABOUT AVAILABLITY OF A DUMPSTER!!!

JERROLD W.  |  Overall Experience 
Rating:
1.0

I returned the uhaul after I was done with it put keys in a uhaul drop box like I was told to do by an employee at one of the side business uhauls and leave it where they instructed me to park it days go by and i get a message saying I'm going to jail and charges are being pressed on me for stealing a uhaul so I call while in the middle of working before I got arrested for someone not doing their work so I tell them where it's at how I have a picture of the gas meter and miles also a picture of it Parked next to other uhauls they insist I send them the pictures so I do they call the store and say I never returned it pretty much call me a liar so I leave work being a single father missing money I absolutely needed just to resolve a situation that someone else failed to do the job they get paid for half way through my walk that's 3 miles each way they text me couldn't even call and say oh we found it completely ridiculous especially to instantly assume the worst without even asking a single question I'll never use uhaul again needless to say beyond disgusted for their own screw up!

James J. 
Rating:
5.0

Customer did not leave a comment.

Rodney j.  |  First Impressions 
Rating:
1.0

The cashier and in person help was friendly; however the policies procedures of this location are ridiculous at worst and poorly communicated at best.

Rebekah L. 
Rating:
5.0

Stop with the add ons. $ for this. $ for that. $ if you fart wrong.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
3.0

To fix your website saying that you're open until 10:00 p.m. I was there at 7:00 p.m. and you were already closed and the drop off procedure is a pain in the neck

Penny Z. 
Rating:
5.0

Great service. Very pleased with my experience.

Joe W. 
Rating:
5.0

Very friendly and informative. We just moved here, was very helpful.

Brian M. 
Rating:
5.0

Excellent customer service on check in and check out. Some great employees!!

Angela S. 
Rating:
5.0

Dalton and Nathan were Great!!!! They were able to find us the perfect size truck at a great price.

Brandon F. 
Rating:
5.0

Such a smooth process. The newer ford cargo van was amazing as well. Nathan took care of us at pick up and then I didn't get the guys name at drop off but he was courteous as well. I've moved over 35 times in my life and I help friends move… since I've been in Parkersburg i always use this location and will continue. Thanks, Britt West

Britt W. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
2.0

the gentleman checking out was the absolute worst. taller man, beard and brown hair. complained about his divorce after we asked him why our truck that we reserved was given to someone else. get rid of that guy!

christopher s.  |  Overall Experience 
Rating:
5.0

Easy drop off.

ALLEN W. 
Rating:
5.0

Some of the employees are very nice.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Spencer J. 
Rating:
4.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

Customer did not leave a comment.

greg W. 
Rating:
4.0

The vehicle rented to me constantly stalled out and when I brought it up to the clerk he told me “that's what they do”.

David G. 
Rating:
5.0

This was a great experience at this location. Friendly customer service representatives along with great cargo van for our hauling needs. Thank you Uhaul!

JAY W. 
Rating:
5.0

Customer did not leave a comment.

Charlene B.  |  First Impressions 
Rating:
5.0

Very nice and helpful staff

Misty W.  |  First Impressions 
Rating:
5.0

My move from Florida to WVa was a challenge. The folks at Uhaul were a big help all the way thru. Thanks

Russell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allisson w.  |  Overall Experience 
Rating:
5.0

We moved back to the area and needed somewhere to store our stuff while we looked for houses. The storage unit I originally reserved wasn’t big enough, but thankfully the guy who was working that day was nice enough to help us find a different storage unit that would work better for the amount of stuff I had. Everyone I’ve encountered at this facility has been friendly and helpful with anything I’ve needed when it comes to storage unit needs or truck reservations.

Danielle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
5.0

Courteous, experienced, professional and thorough

Deanna C.  |  First Impressions 
Rating:
5.0

Only issue was that my address change made on my online account did not transfer for the local billing. Had to call the local office.

NICK R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nelly V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milissa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George M.  |  First Impressions 
Rating:
3.0

It took four two bedroom units to store my four bedroom house they will not store what they say they will

Daniel P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theodore W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa W.  |  Overall Experience 
Rating:
4.0

The only thing that made it difficult with this rental was they parked the huge trucks in front of my unit and it made it extremely difficult to access my unit with my vehicle to remove my processions

Selena M.  |  Overall Experience 
Rating:
5.0

One of the nicest staff I have had the pleasure of working with.

RICK R.  |  Overall Experience 
Rating:
5.0

Very helpful, friendly service!!

REBECCA KJ E.  |  Overall Experience 
Rating:
5.0

Awesome team & service

Charley J.  |  Overall Experience 
Rating:
5.0

As always, excellent service and helpful staff! Always went above and beyond!

Andrew F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George M.  |  First Impressions 
Rating:
4.0

My only complaint had to do with the parking of the rental trucks. They were constantly parked in the gated area blocking the isles. Additionally, customers would return trucks and leave them parked- side by side in the driving lane to exit the facility and we would have to sit and wait in our car for someone to come clear the driveway.

kathy e.  |  Overall Experience 
Rating:
5.0

The staff was very helpful when I selected my storage unit and again when I had to get a refund. Thanks

Christie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICK R.  |  First Impressions 
Rating:
5.0

EVERY ONE WAS POLITE AND COURTEOUS, THE WHOLE PROCESS WENT SMOOTHLY.

JERROLD W.  |  First Impressions 
Rating:
5.0

I'm very pleased with my experience with U-Haul. The assistant manager was amazing!! I appreciate all of their help!!! I will definitely recommend U-Haul on south side to everyone who I know,to use them.

JENNIFER C.  |  Overall Experience 
Rating:
5.0

I’d recommend U-Haul storage to everyone, the staff treated me extremely well .

Tracey B.  |  Overall Experience 
Rating:
1.0

I went to order a 10 by 25 storage unit and every storage . 6 of them was all leaking. So I had to get a refund on my money of a 150 some dollers. Because my whole house is going into the storage building I could not rent the storage buildings because they all had water leakage

Wilma L.  |  Overall Experience 
Rating:
3.0

Mr Ayers was slightly rude outside before I made my way into the building, comments about a customer's attitude should be kept to oneself especially if you're a member of management.

Courtney S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deena R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danean F.  |  First Impressions 
Rating:
5.0

Good

Deena R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa m.  |  Overall Experience 
Rating:
5.0

For this area price comparison per unit cost is too high. Especially for supposedly climate control inside unit. Could see outside back wall, obvious rodent/vermin issues. I always use free month then move to more reasonably priced/competitively business Staff had to remove rubbish from unit. Staff was, for Parkersburg unit, fantastic per usual. This facilities' staff have always been exceptional every time I have used them over the years.

Charlotte J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice K.  |  First Impressions 
Rating:
4.0

Roof in one of my rental units looks like it had leaked or will leak

JUSTINE A.  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help. Exceeded all expectations.

Andrew F.  |  First Impressions 
Rating:
4.0

The staff was extremely friendly and helpful. The facility was being updated so the gate wasn’t always locked/secure. But over the last month the gate has been closed and secure

Steve J.  |  Overall Experience 
Rating:
5.0

Everyone with whom I came in contact was pleasant and helpful. Unit was clean and available as indicated on the website.

teresa m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rebecca b.  |  Overall Experience 
Rating:
4.0

Everything worked out well--no damage to any items--I was worried about the heat buildup but things seem OK. A new experience for me. Definitely preferable to storing it at my house until my daughter was ready to move.

Julie Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca b.  |  First Impressions 
Rating:
5.0

The only issue I had was that I was put in the wrong unit to begin with. But the staff helped me get into the correct size unit and when they mistakenly cut the lock off my unit it was immediately replaced and I was notified the same/next day.

Tara C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorrie C.  |  Overall Experience 
Rating:
2.0

Came already rented a truck and. Storage unit.. while coming back to put stuff in storage realized I'd need another unit.. the kid that was working acting very irritated that he had to help me. Then I was going to rent a pickup truck, and he was so rude that I said forget about it and left

ROBERT B.  |  First Impressions 
Rating:
4.0

Only problem I saw is rat feces in the unit. And also how the prices kept going up. Other than those 2 things it wasn’t bad.

ELIZABETH L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis R.  |  First Impressions 
Rating:
1.0

Park lot was ice and snow and nothing was down about try to get it it was hard get to it was cover with snow and ice and they did not put down no salt out buy the unit and hard to walk on in and out of something need to be down about it

Brian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James F.  |  First Impressions 
Rating:
4.0

None

KEVIN M.  |  Overall Experience 
Rating:
1.0

That was my worsted experience ever with uhaul.in 10yesrs

Judy S.  |  Overall Experience 
Rating:
1.0

They have rats in their storage and expect you to still pay to hold your belongings which is trash.

Triston F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

candice b.  |  Overall Experience 
Rating:
2.0

Customer service was awful. The Sunday staff need to be taught how to interact with customers. No one ask if we had been helped. The guy at the counter said maybe 3 word during the entire transaction. Had to ask about the free lock that was advertised online. I was charged for all the mileage, when the add on line said first 30 miles where included in fees any miles after the first 30 were .69 per mile. What’s up with that, Uhaul?

Wendy C.  |  First Impressions 
Rating:
1.0

I called to secure 3 storage units days before our travel date of Saturday, November 6, 2021. Spoke on Monday, November 1,2021. to Jacqui to secure 3 units. She was pleasant; however, little knowledge of how to rent units with someone in the back ground giving her direction. Received an e mail confirmation for only one unit, called again spoke to Kyle with my concern of only on confirmation on 3 units. Kyle assured me that I was “all set” for our arrival on Nov 7th. Arrived Saturday, presented my reservation number and the worker saidthat we did not have a reservation. The attendant seemed very distracted, no concentration and “out to lunch”. The second attendant wasn’t much better. Very disconnected and not helpful. Inside restroom just nasty. Asked if they wanted to inspect our return truck and mileage. The response was “no we don’t worry about that”. Storage units poor, trouble closing and getting lock on door. Uhaul truck blocking access to unit 145 .. attendants no idea how to more the company owned truck. This is very disappointing, not a good impression of folks moving into the state. Not a good representation of Uhaul very sad and management should step up and make some major changes.

Beverly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  Overall Experience 
Rating:
4.0

The guys were always nice if I needed help with anything. Never had any problem.

Sarah D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josie G.  |  First Impressions 
Rating:
1.0

Never any room to move a vehicle through. Brush overgrown in backside and rubbed against vehicle. Storage units are in disrepair and locking mechanism are not in good working order.

Albert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthanetta T.  |  Overall Experience 
Rating:
5.0

I am not sure the gentleman who helped me but he went above and beyond for me. I was so appreciative and was satisfied.

Taylor P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George M.  |  Overall Experience 
Rating:
5.0

Very ⏩ friendly staff. The times I've used uhaul has always been a big help to me

Deborah p.  |  First Impressions 
Rating:
5.0

The guys working there this Sunday we’re incredibly accommodating considering difficulties on my reservation

JON T.  |  First Impressions 
Rating:
1.0

Our unit leaked, and our possessions were covered in mold and mildew. Everything smelled and is basically a loss. Staff seemed uninterested in helping other than to tell us to make an insurance claim. Customer service was disappointing. Even if we are able to recoup and rebuy, there are things in the unit that are irreplaceable (pictures, baby book, etc.). Even a tiny bit of empathy would have gone a long way.

ABIGAIL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

Everyone in Parkersburg very nice and helpful

Anthony F.  |  Overall Experience 
Rating:
5.0

Nathaniel was awesome...very helpful and knowledgeable! Helped get me in the best until for my furniture.

Anthony F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRELON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeryl Christine M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

He made it easy for us to get in there and get unloaded, putting our 2 storage units as close together as possible made it nice. We really appreciate his professionalism and helpfulness. Facility is very clean and neat. Will recommend highly!

lynn l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
3.0

Prices are too high for a storage unit.. other than that great company

anthony w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny H.  |  First Impressions 
Rating:
5.0

I love south side uhaul, they are always friendly, very helpful and great customer service

Candy Kiss P.  |  First Impressions 
Rating:
5.0

The staff at the Southside facility is superior. From the moment I walked in the door and asked how I should make my move and get back to Parkersburg they had all the answers I needed. The help at Southside was so important to my overall move. Thank you guys so much and I'm glad to be storing with you.

Connie D.  |  First Impressions 
Rating:
5.0

Great people! Sad to go but will definitely use again!

becky h.  |  Overall Experience 
Rating:
5.0

Outstanding service, the employee was very professional and personal with my situation and help me in every way possible. This employee would be the main reason I would continue to use the uhaul service over any other.

Nathan F.  |  First Impressions 
Rating:
5.0

easy in easy out

robert f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOWARD T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melissa g.  |  Overall Experience 
Rating:
5.0

Excellent staff.

LISA D.  |  First Impressions 
Rating:
5.0

Great staff

Kody O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan M.  |  First Impressions 
Rating:
5.0

So incredibly easy to take care of something that is usually a logistical pain. Everything could be done from my phone, and it was really convenient that I could access my unit and return my truck event though it was past store hours. I called an employee a couple minutes past close to ask some questions and he picked up and stayed on the line with me for probably 20 minutes just trying to help me out. Great overall. Would absolutely recommend to friends.

Jason R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sally l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john n.  |  First Impressions 
Rating:
4.0

w

RANDALL F.  |  Overall Experience 
Rating:
5.0

The employees were great.

TRACEY B.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Clean and secure storage unit.

William R.  |  Overall Experience 
Rating:
5.0

The location saved my opinion of u-haul. They made me feel secure and comfortable throughout the whole process, answered all my questions, and were generally a kind people.

jenna s.  |  First Impressions 
Rating:
4.0

Very helpful and quick to help out

kimberly s.  |  First Impressions 
Rating:
4.0

Knowing my items were stored safely was great. The manager has been awesome... friendly and helpful.

CHRISTINE S.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful, always going the extra step during my move. The facility is very clean and well maintained.

Chasitiy S.  |  Overall Experience 
Rating:
5.0

Very quick and easy

Michael L.  |  First Impressions 
Rating:
5.0

Very helpful and personable.

Joy S.  |  First Impressions 
Rating:
5.0

Everything went good no problems, everyone was nice

albert r.  |  First Impressions 
Rating:
3.0

expensive

Nakita G.  |  Overall Experience 
Rating:
3.0

Everyone was nice and helpful, but my furniture was covered in mold when I got it out of the storage building.

connie m.  |  Overall Experience 
Rating:
5.0

The service was terrific. Mr. Thompson was thorough and gentleman .

DAWN T.  |  First Impressions 
Rating:
3.0

When I originally rented my unit I was told it was very secure because of the gate but that wasnt fixed for around a year. Any time I called or had to deal with staff they are rude.

Mary S.  |  Overall Experience 
Rating:
5.0

Went above and beyond for me and it was appreciated.

Janet S.  |  First Impressions 
Rating:
5.0

The customer services even on the weekends were excellent. Thank you!

tonya h.  |  Overall Experience 
Rating:
5.0

I could not ask for a better experience.

Harry M T.  |  Overall Experience 
Rating:
1.0

Gate was not fixed and stayed unlocked. Also opened my storage with out permission.. And parts gone from my quad that was in there yard!!!

DOUGLAS B.  |  Overall Experience 
Rating:
5.0

Very courteous and friendly service.

Angie S.  |  Overall Experience 
Rating:
5.0

The attendant was courteous and very helpful! Will definitely use their services again.

Michael R.  |  Reservation 
Rating:
4.0

Inventory was,safe. Evidence of rodents, should spray more often.

MEREDITH W.  |  Overall Experience 
Rating:
2.0

Manager was rude and failed to train staff properly.

Paul M.  |  Overall Experience 
Rating:
4.0

great people

CHARLES R.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful. Did all they could.

Harold P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top