Customer Reviews for U-Haul Moving & Storage of South Fort Myers

11,761 reviews

11401 S Cleveland Ave   Fort Myers, FL 33907
(Between Page Field & Beacon Manor, 1 Mile South of Colonial Blvd)

(239) 939-3686

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(239) 939-3686

11401 S Cleveland Ave
Fort Myers, FL 33907
(Between Page Field & Beacon Manor, 1 Mile South of Colonial Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Both the Fort Myers, Florida location and the Oshkosh, Wisconsin locations were very helpful. Unloading inside at the Oshkosh location was very nice.

Tim Montour 
Rating:
5.0

Customer did not leave a comment.

Florentino Palmon 
Rating:
5.0

Customer did not leave a comment.

RICHARD ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Darleen Somley 
Rating:
5.0

Customer did not leave a comment.

Ed Warminski 
Rating:
5.0

Customer did not leave a comment.

Andre Besler 
Rating:
5.0

Customer did not leave a comment.

GORDON HELM 
Rating:
5.0

Customer did not leave a comment.

Wendi Stroemer 
Rating:
5.0

Customer did not leave a comment.

elaine reis 
Rating:
5.0

Customer did not leave a comment.

Dan Shaw 
Rating:
3.0

First of all, I did try to extend my reservation the day of drop off, system wasn't working. Second of all, I do not do threats lightly. For someone to call me and tell me rudely to bring back the truck immediately or they will report it stolen. Was very disrespectful. I would not want to have a uhaul truck, so obviously I would bring it back. Next time customer service should be better on talking to customers. Also on how they present themselves.

Karina Karina Vargas 
Rating:
5.0

Everything was excellent. Manager was customer focused!

David Bolton 
Rating:
5.0

None

Kirk Howard 
Rating:
5.0

The two movers I had Brandon and Nate were excellent and they went above and beyond what they were required to do to make sure everything went well. I highly reccommend this company

David Sturman 
Rating:
5.0

Customer did not leave a comment.

Alvaro Dedios 
Rating:
5.0

Customer did not leave a comment.

LOYAL TINGLEY 
Rating:
5.0

Customer did not leave a comment.

Shawn Schwichtenberg 
Rating:
5.0

We are in constant organization mode. We buy antiques. We move our stuff fairly often from FL to PA. We love the boxes, the organization at the store, the friendliness of the staff, and the availability of vehicles.

Clifford Leming 
Rating:
2.0

5th time i have dropped off hee and the employee's are anything but friendly ....had to use a zip tie to keep the chain from dragging and this guy checking me expected me to have something to cut it off with and was extremely irritated that i didn't so he finally did and pulled the trailer and dropped it and walked away no comment no nothing ....they all are like this at this location

Dennis Shy 
Rating:
5.0

Customer did not leave a comment.

Ed Warminski 
Rating:
5.0

Customer did not leave a comment.

ericka Gutirrez 
Rating:
5.0

Customer did not leave a comment.

Nicholas Saari 
Rating:
3.0

Mileage was not calculated at return as previously indicated at pickup. I had previously rented at North Fort Myers location and had 100 miles free per day as well. Even on prior to rental phone calls it was explained as “ maximum of $80 a day or .49 cents a mile. Will likely use a car rental Company in the future.

Tammie Griffith 
Rating:
3.0

The after-hours drop off lanes should be restriped. I left my vehicle parked against your building last week while renting for a few days, and when I returned the truck late in the evening, there were multiple trucks backed up directly behind the parked cars which made it impossible to leave. I had to wait two hours until another person came and moved their car before I could leave the lot. If the drop off lines were repainted, I believe this would eliminate the issue.

Harris Jones 
Rating:
3.0

The trailer brakes DID NOT WORK. So I obviously relied upon my truck brakes and now I need to replace my front brake pads. Not happy with the trailer condition. I want to file a formal complaint. Thank you.

RICHARD HIGGINS 
Rating:
5.0

Staff for checking in and dropping off are very professional I rent there a lot and have never had a problem

Eugene Doherty 
Rating:
5.0

Customer did not leave a comment.

Roger Campos 
Rating:
4.0

Customer did not leave a comment.

Gary Dubovick 
Rating:
2.0

Customer did not leave a comment.

Jason Barker 
Rating:
5.0

Customer did not leave a comment.

Dan Derrick 
Rating:
4.0

Customer did not leave a comment.

anne smith 
Rating:
5.0

Customer did not leave a comment.

Roland Baudoin 
Rating:
5.0

Customer did not leave a comment.

Richard Waskom 
Rating:
5.0

Customer did not leave a comment.

Dimeterie Avery 
Rating:
5.0

Customer did not leave a comment.

Gerald Mcfaul 
Rating:
5.0

Brad did a nice job installing the hitch. He went over the installation and asked if we had any questions.

Lawrence Vars 
Rating:
4.0

Customer did not leave a comment.

Ronald Silver 
Rating:
5.0

Customer did not leave a comment.

Darryl Paquette 
Rating:
5.0

Customer did not leave a comment.

Robert Bachman 
Rating:
5.0

Wrong part at time of original receiver installation. Receiver installed one week later because part had to be reordered.

Patrick Farley 
Rating:
5.0

I've used this location several times and the team is always very professional. On this drop off I was greeted by the manager and reported that one of the tail lights didn't work on the trailer. He suggested that the pick-up location should not have rented the trailer to me with a light out.

PAULEUGENE KAPLAN 
Rating:
5.0

Great job

Donald Collins 
Rating:
5.0

2nd time for a pickup and return

Jerry Papp 
Rating:
2.0

Check their returned trucks......I had a flat tire a couple hours into my trip. (highway driving)

christine bashara 
Rating:
4.0

Brad was awesome.

Debra Bald 
Rating:
5.0

Customer did not leave a comment.

Carmine Marino 
Rating:
5.0

Top notch Uhaul pickup and drop off location. Super efficient and friendly had my drop off processed in five minutes.

MICHAEL STINEBISER 
Rating:
5.0

Lots of inventory at this location. Quick, no trouble scheduled pickup of trailer for one-way haul.

Mark Phillips 
Rating:
5.0

The Office Staff was very helpful, especially when I went to the incorrect pickup location. They were able to accommodate my needs with out any problems. The transaction was quick and efficient.

Charles Batt 
Rating:
5.0

Customer did not leave a comment.

Claudio Antunez 
Rating:
5.0

Customer did not leave a comment.

Dorothy Karasek 
Rating:
5.0

Customer did not leave a comment.

David Wipperman 
Rating:
5.0

Customer did not leave a comment.

Gabriel Bejerano 
Rating:
5.0

Customer did not leave a comment.

Stuart C Brown 
Rating:
4.0

Was given a trailer with severe damage to the right side fender which could have easily caused injury to someone walking by it had to tell the person several times I did not want that unit and to give me another one which they finally did

James Davenport 
Rating:
5.0

Good

BRIAN MANN 
Rating:
5.0

I was shocked at the service....staff was very nice, quick and helped with everything. I will rent from this location whenever I need a Uhaul.

Brian Rasnick 
Rating:
5.0

Well run, good service!

Mark Boylan 
Rating:
4.0

Customer did not leave a comment.

Wayne Braun 
Rating:
5.0

Customer did not leave a comment.

Steven MIller 
Rating:
4.0

Customer did not leave a comment.

Kathryn Reid 
Rating:
3.0

Customer did not leave a comment.

Kurt LaVoie 
Rating:
5.0

Easy to rent, in and out quick

Liviu Matasa 
Rating:
5.0

My experience with this office was great. With the exception of the billing the office manager did call me back and Jim did fix my issue. Other than that great experience great customer service clean trucks

Mary Thomsen 
Rating:
2.0

I reserved a van and when I showed up at 11 o’clock as per my reservation, they did not have a van available. I was then asked to drive an additional 20 minutes away to pick up a van which means that not only that I have to waste an additional 40 minutes, but I was charged for extra miles because I had to drive that extra 20 minutes each way with the van. Extremely disappointed.

Paul Richman 
Rating:
5.0

Everything is perfect and easy to return

Thomas VanNatta 
Rating:
5.0

Customer did not leave a comment.

Hernan Schrader 
Rating:
3.0

There were two cockroaches that crawled out of the radio area. I do not have cockroaches at all and I’m afraid that if the truck had them I can bring them in. Truck should be cleaned

Caitlyn Davis 
Rating:
5.0

Everyone was great. The ladies that checked me in were great the gentlemen that worked in the back went out of his way to get me a hand truck and showed me where my rental unit was parked. When returning same guy checked me out super fast overall great experience.

James Wilson 
Rating:
3.0

Customer did not leave a comment.

Brittany Jossirin 
Rating:
5.0

HOW DOES ONE IMPROVE ON PERFECTION! MY RENTAL experience was AWESOME every step of the way!!! i was just thrilled!!!!

Elaine Carmack 
Rating:
4.0

Customer did not leave a comment.

Mark Smith 
Rating:
1.0

I had to extend my rental due to situation out my control, the agent from the store, I believe name Jim or Joe, called me and ask why I didn’t return the truck, I tried explaining but he was so disrespectful, tell me I’m screwing other customers by not returning the truck. He said he going to charge me for reservations he had to cancel, I told him to charge me for the extra days. He told me that’s not how it works. If you look I am a regular customer at U-Haul as I rent vans for my company. I couldn’t believe anyone can talk to a customer like that. He call me from phone number 239-939-3686 @ 1:19pm

RAYAN WEDDERBURN 
Rating:
5.0

Customer did not leave a comment.

Henry Berry 
Rating:
5.0

Customer did not leave a comment.

Chris Heidt 
Rating:
5.0

Customer did not leave a comment.

Kevin Balon 
Rating:
5.0

Customer did not leave a comment.

Jeff Grammer 
Rating:
5.0

Customer did not leave a comment.

Ann Pietrobon 
Rating:
3.0

The staff was great. I ordered 2 Dollie’s but they only had 1 when I got there. I also ordered a dolly to move a piano. They also did not have this although they had one for sale. I did not really want to buy one but was forced to get it. This was really annoying and inconvenient. They should have had the equipment ready and in the truck. Moving day is stressful and we didn’t have time to make other arrangements. You would think a company the size of U-Haul would have plenty on hand!

PATRICIA MILLER 
Rating:
5.0

Customer did not leave a comment.

Juan Duron 
Rating:
5.0

Your hitch installer was very knowledgeable and met all of our expectations.

Ronald Benoit 
Rating:
5.0

Thank you for a year of storage

Thomas Loughrey  |  Overall Experience 
Rating:
5.0

Buen servicio es de mi preferensia thank you

Milton Oliveras 
Rating:
2.0

The heat coming out of the engine cowl burned my leg. I had to use boxes to deflect the heat. Radio worked intermittently. A/C wasn't enough. Cigarette lighter didn't work to charge our cell phones. I will not use them again

Raymond Furman 
Rating:
5.0

Customer did not leave a comment.

Richard Joyce 
Rating:
5.0

Great staff from the beginning to the end. everybody was so friendly and helpful. Except for the one girl at the fort Myers store she was really hard to deal with and very unfriendly but I don't remember her name.

Alyssa Trick 
Rating:
5.0

Just keep doing what You're doing 👌

Edward McCoy 
Rating:
4.0

Customer did not leave a comment.

Donald Collins 
Rating:
5.0

Great online experience and fast/friendly service at pickup time.

Edward John Warminski 
Rating:
5.0

Customer did not leave a comment.

Allie Townsend 
Rating:
5.0

Customer did not leave a comment.

Brittany Mullins 
Rating:
1.0

I was forced to pay $60 for 1 hour of use. Online it said that it would only cost $20.

Garrett Fleck 
Rating:
5.0

Customer did not leave a comment.

James Spradling 
Rating:
5.0

Customer did not leave a comment.

KESHADRA BROOMFIELD  |  Overall Experience 
Rating:
5.0

Great staff

SCOTT FOSTER 
Rating:
5.0

It took a while to find the truck. Label parking spots so easier to locate. The cab was clean but the surfaces were not, ie steering wheel, door handles. Recommend a quick wipe down with a hand-wipe.

CHRISTOPHER REDDISH 
Rating:
5.0

My experience at pick up was fabulous - efficient, easy, friendly, humorous, everything was explained very well. The equipment and supplies were clean and in good working order. Terms were clear. Return check out was professional, efficient. I went into the store only to get a receipt. The team at the counter were confused, tense and unable to be as friendly. The gentleman woh gave me teh receipt was professional, but no one else was. I suppose he is holding teh rest of the team together. It wasn't as pleasant for me as was pick up. I am sure it is a great stress on that team in the afternoon. They need more training and support.

David Hall 
Rating:
5.0

Checked in with app. Made check in faster.

Michael Putlak 
Rating:
1.0

I received the worst service and treatment I have ever gotten at this location. They will be hearing more from me.

ISABELLA SHAMAMBO 
Rating:
5.0

Nothing. It was fast and efficient. Vehicle was very clean and smelled great inside

timothy Koritz 
Rating:
5.0

The van I used was in great condition, well kept, clean, drove like new, and a pleasure to use. Personnel were peasant and helpful. Checkout was real easy.

Arnold Jensen 
Rating:
5.0

Customer did not leave a comment.

Michael Elleman 
Rating:
3.0

Customer did not leave a comment.

Jennifer Sander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anil Gokool  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

todd brownson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel Ortega  |  Overall Experience 
Rating:
5.0

Staff has always been pleasant and helpful. The hours are convenient

Lisa Forte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

widlyne fils  |  Overall Experience 
Rating:
5.0

The staff was very helpful and knowledgeable.

Charles Clapper  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Claire Akakpo  |  Overall Experience 
Rating:
1.0

My first interaction with the staff was horrible. I was given a storage unit that already had a lock on it. When I notified the staff, they had attitudes and weren’t friendly. I had movers at the U-Haul location and it took them over and hour to get me another unit. My had to pay an additional fee for the movers going over the time. When they finally found me another unit, it was 30 dollars more and they refused to match the price of my other unit even though it was their fault. I will never use U-Haul ever again.

SILIENNE SAINT-FLEURY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patience cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Carter  |  Overall Experience 
Rating:
5.0

I had a great experience using this storage facility. The only reason I vacated was because I moved out of Fort Myers.

Kevin Cowser  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERILEN ILDEFONSO  |  Overall Experience 
Rating:
1.0

The experience was ok until we got to our destination. Surprise, surprise; the truck we rented was a 26 footer, we were moving a three bedroom bla, bla home, and when we got to our destination the only storage available was a 10x10 and they would make available a 7x10 for us, take it or leave it. We make a reservation of a 10x20. We were lucky that we have relatives in the area and let us use their garage.

Alfonso Padilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy gagne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YORDANIS ALVAREZ  |  Overall Experience 
Rating:
5.0

Good clean and convenient

Casey Acosta  |  Overall Experience 
Rating:
3.0

Good afternoon, they deducted from my account an amount of 98 dollars, but when I went to get the van I had to pay another 35 dollars, I didn't understand why that

Diego Marcial Caldeira Marques  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Delfin Martinez  |  First Impressions 
Rating:
2.0

The store does not answer their phone. I have called multiple times a day for multiple days and left multiple messages for the manager and received no call after 14 attempts. I even contacted corporate and corporate said they never answer their phones. Corporate also contacted the manager and requested for them to call me and I still didn’t receive a call back. I have also physically stood in the store and watched them ignore calls & let the phone ring and ring with no attempting to answer. That is the only reason I canceled my unit- poor communication skills & excuses from the manager and staff on why they don’t answer the phone.

Maria Macaluso  |  Overall Experience 
Rating:
5.0

Eli was more than accommodating and I appreciate all his help while my son and I moved and traveled.

teal travis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Vega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hennings  |  Online Move In 
Rating:
3.0

U didn't receive dolly but still got charged

Roderick Belmer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Corzine  |  First Impressions 
Rating:
5.0

Nice people, appreciated the service

Paul Chumbley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Albrecht  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Albrecht  |  First Impressions 
Rating:
3.0

Hook to put lock was missing and the unit had leftover garbage still in it. It is near a gate and the gate was not closed for the night.

Victoria Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilvonda Chatman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

REGINALD TYNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Linares  |  Overall Experience 
Rating:
1.0

We had to take our items somewhere else because there was a huge pedal in front of our unit that was ankle deep.

Andrea Simpson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicole Dicola  |  Online Move In 
Rating:
5.0

After completing a move to the area, we dropped off our Uhaul truck and trailers at the Ft. Myers facility. The manager, Eli Rosado, was extremely helpful and ensured everything went smoothly. He provided the storage unit and personally showed us the best way to access and use the facility. Of all the places we dealt with during our move, this was by far the best facility to work with, from the staff helping with the drop off to the manager. .

Greg McKee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOISY PEREZ DELGADO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha Severance  |  Overall Experience 
Rating:
5.0

Customer service was great

kevin burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YORDANIS ALVAREZ  |  First Impressions 
Rating:
3.0

Only reason I gave less stars is because the unit I reserved was no longer available and had to go with a much smaller one and they are charging me more than what it was for the larger one and more than what it's advertised for.

CRAIG TRAPINO  |  First Impressions 
Rating:
5.0

Both when we got the storage unit and when we vacated it, the people working at the location were friendly and helpful.

Erik Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonnie cheatwood  |  Overall Experience 
Rating:
5.0

Extremely friendly and helpful!

David Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin burns  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Waggoner  |  Overall Experience 
Rating:
3.0

The main problem is that we could never use the big door, always blocked by other pods, trucks, etc. My husband had tools and we're heavy so that was VERY inconvenient, and when asked about it, staff just replied that they didn't have anywhere to put stuff and the had other spaces they could have used. Also my card had been hacked and charged me 15.00 late charge instead of notifying me. And paying 95.00 a month for a small space was just too much considering other issues.

Sue Junge  |  Overall Experience 
Rating:
4.0

The reason why I said no to the lighting was because of the fact that the lights upstairs where my storage unit was does not stay on for more than 5 minutes and you have to keep going down the other way to send hit the sensor so the lights will come on other than that my experience with you was good and I would recommend you to other people but maybe you might want to do something about the upstairs light so when the lights come on they stay on until like 5 minutes after people are done something like that.

Wendy Shafer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thao Khuu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PEARSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin Stack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Kilmartin  |  Overall Experience 
Rating:
3.0

Lacked security gates I am used to. I it did not look swept out.

Linda Waggoner  |  First Impressions 
Rating:
5.0

Only downside was being able to contact the facility directly. 99% of the time was only able to reach call center.

RICHARD DEHART  |  Overall Experience 
Rating:
5.0

I love you guys and thanks for the service, and I already talked to my friends and my family the excellent services you gave me

jimmy Luma  |  First Impressions 
Rating:
5.0

The workers were fantastic everybody they have on a crew went above and beyond I put yes to as well let’s but actually inside the storage it didn’t have light and was hard to see to the back other than that it worked fine and I would recommend it if you’re looking for storage

Gloria Goddard  |  Overall Experience 
Rating:
5.0

The workers made the experience worth it they were super funny and personable and I was laughing through the pain of getting forcibly and illegally removed from my home! They all deserve raises have a great day!!

Jeffrey Jupp  |  Overall Experience 
Rating:
5.0

The maintenance crew went over and above I have a little problem they jumped right in a moments notice and got me on my way they were truly the best maintenance crew that I’ve ever had an experience To deal with! bravo for having such great employees !

Gloria Goddard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shelby Kelly  |  Overall Experience 
Rating:
4.0

The only issue is my security card for after hours doesn’t work. I’ve had it replaced once and still does not work correctly.

Maria Macaluso  |  First Impressions 
Rating:
2.0

The girl that works there is very rude and made my experience awful

Annette Taddeo  |  Overall Experience 
Rating:
4.0

Would recommend with the only problem being the rent. Didn't expect it to go up twice since April.

Dean Christensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara Stewart  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

RUBY ROBISON  |  Overall Experience 
Rating:
5.0

The people here are very friendly, helpful and professional. This is a very clean and well maintained facility.

Robert Rehanek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Montemurro  |  Overall Experience 
Rating:
4.0

I was told by the Uhaul call center that my unit was on the first floor. When I arrived I found out all available units were on the second floor, the person in office spoke negatively about the call center always screwing things up, and I would have to carry my boxes up stairs. I was sent out by the office to find it on my own in a sea of buildings. Fortunately Nigel helped us find the right building, helped us get in, and provide guidance on how best to get the boxes out of our truck and up the stairs. I answered yes to the question above about the staff being friendly and helpful because Nigel truly was. He saved what could have been a negative first impression.

Erik Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pat samborski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Hotalling  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Glenn Kellow  |  First Impressions 
Rating:
3.0

I had requested online, along with my truck rental, a spacious storage unit so there would be no issues getting all my stuff in. The clerk, although courteous, told me storage units are on a first come first serve basis. That is not the impression chicken on the website.cthe storage unit I was given was very small and on the 2 nd floor.

Diane Montemurro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe odolski  |  First Impressions 
Rating:
3.0

I reserved a 10X10 Got an 8x8 because my reservation wasn't available upon arrival. I instead got an 8x8 2nd story locker. Will be using my free month and moving to a location that actually has the product I need. Epic waste of time and money. The staff was super friendly and courteous. The manager however is not an honest person.

TRACY FALARDO  |  First Impressions 
Rating:
5.0

I wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.

Michael Mckenzie  |  Overall Experience 
Rating:
5.0

The GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.

danielle blair  |  Overall Experience 
Rating:
4.0

Unit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.

Deborah Traebing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Heinrich  |  Overall Experience 
Rating:
5.0

Over the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Thank you

ANDRE STROMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY STAHL  |  Overall Experience 
Rating:
4.0

Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

Deborah Traebing  |  First Impressions 
Rating:
5.0

Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

yazan qaqish  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Fanelli  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RANDAL JONES  |  First Impressions 
Rating:
2.0

Remove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.

MICHAEL MARTOHUE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Done  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ames Gorman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deirdre Garner  |  Overall Experience 
Rating:
4.0

Wait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.

Dolores Burns  |  Overall Experience 
Rating:
5.0

Great prices. Safe & secure.

BRADLEY OLSON  |  Overall Experience 
Rating:
4.0

There was no lighting in the storage room it self.

Gary Peddigrew  |  Overall Experience 
Rating:
5.0

Thanks

Yvonne Felizardo  |  Overall Experience 
Rating:
5.0

Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

JACK BLATT  |  First Impressions 
Rating:
5.0

This business just does everything right. I can't think of a single criticism.

Laura Jacobs  |  First Impressions 
Rating:
2.0

My overall experience with U-Haul was not positive. If you have a better option (take it). If you don’t just understand that customer service is not a priority for this company as a whole.

Carlos Vinals  |  Overall Experience 
Rating:
5.0

friendly staff

Janie Gaston  |  Overall Experience 
Rating:
5.0

nice friendly service

Janie Gaston  |  First Impressions 
Rating:
1.0

Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Stolen

ROBERT CARNEY  |  Overall Experience 
Rating:
1.0

Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

ROBERT CARNEY  |  First Impressions 
Rating:
5.0

My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Alan Lerner  |  First Impressions 
Rating:
5.0

Great people! Very helpful

Anthony Hackett  |  First Impressions 
Rating:
5.0

Excellent service on a no notice hot late in the day Sunday.

Walter Nichols  |  First Impressions 
Rating:
3.0

The staff was remarkably helpful

Sarah Able  |  Overall Experience 
Rating:
5.0

Great service great hospitality everyone was kind and very very helpful

Kevin Gallagher  |  First Impressions 
Rating:
5.0

Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.

Beverly Kohutek  |  Overall Experience 
Rating:
5.0

👍

Thomas Sacco  |  Overall Experience 
Rating:
1.0

Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don’t work anymore. Seems nothing can be done about 160 dollar wires?

Joshua Willis  |  Overall Experience 
Rating:
5.0

I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.

Carolyn Rivera  |  Overall Experience 
Rating:
5.0

awesome - great customer service

Roger Odegard  |  Overall Experience 
Rating:
4.0

We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!

garrett speyer  |  Overall Experience 
Rating:
5.0

We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.

Bruce hansen  |  Overall Experience 
Rating:
5.0

Great service

Cary Cowden  |  Overall Experience 
Rating:
5.0

Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.

Marnie Hamilton  |  Overall Experience 
Rating:
5.0

The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,

debbie burton  |  Overall Experience 
Rating:
5.0

Was very happy with the whole process. The staff was very friendly.

Harold Hill  |  Overall Experience 
Rating:
5.0

staff helpful, efficient and friendly

Kent White  |  Overall Experience 
Rating:
4.0

Kristen could not have been more helpful

mike burt  |  Overall Experience 
Rating:
5.0

Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Thank you!

bonnie mackrell  |  Overall Experience 
Rating:
5.0

Very satisfied....

James Kramer  |  Overall Experience 
Rating:
5.0

Great Service

Matthew Elliott  |  Overall Experience 
Rating:
5.0

Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Thank You

Larry Stluka  |  Overall Experience 
Rating:
5.0

The guys were courteous and accomodatong.

Kevin Walton  |  Overall Experience 
Rating:
5.0

Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .

Frank Morin  |  Reservation 
Rating:
5.0

Great customer service

William Urban  |  Overall Experience 
Rating:
4.0

Good Customer Service

Diana Sierra  |  Overall Experience 
Rating:
4.0

Like it.

Peter Prilutzki  |  Overall Experience 
Rating:
5.0

The staff were very kind which is most important to me, going under the stress of moving. Thank you.

Louise Vaval  |  Overall Experience 
Rating:
2.0

Fees

MONIQUE SANTIAGO  |  Overall Experience 
Rating:
4.0

I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.

Rebecca Ferm  |  Overall Experience 
Rating:
5.0

Everyone was very courteous and very helpful.

Katherine Aster  |  Overall Experience 
Rating:
5.0

Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.

THOMAS BRIDGES  |  Overall Experience 
Rating:
5.0

Excellent service!!

Jim Ruszkowski  |  Overall Experience 
Rating:
4.0

I enjoyed my (almost) 3yrs at this location, friendly staff. Thank you

AMY MILLS  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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