Customer Reviews for U-Haul Moving & Storage of Saskatoon

2,939 reviews

2310 Millar Ave   Saskatoon, SK S7K2Y2

(306) 808-1983

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(306) 808-1983

2310 Millar Ave
Saskatoon, SK S7K2Y2

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stefanie Arcand  |  Overall Experience 
Rating:
4.0

Suggestion: clean the truck cab before renting. There was a serious amount of pet hair in the cab (even in the cup holders) and the windshield was dirty on the inside (enough that we had to wash it). That said, the staff were very friendly and helpful.

Brenda Cote 
Rating:
3.0

The staff were excellent. Service was friendly, and the yard hand was very helpful in getting me hooked up and tested. The line-up inside got fairly long when I returned (after quickly getting my trailer light socket checked by Merlin Motors after we had an intial problem with trailer lights), but all staff did their best to get me going quickly. My only concern is that there was only one person on at the reception & check-in desk. which was a little light in my opinion - considering the morning line up of people with long days ahead who were antsy to get going quickly. Please consider having two staff members on at the desk for at least the first few hours of the mornings. Thanks for the opportunity to provide feedback.

Robert Grosse 
Rating:
4.0

Busy busy yard and limited parking

Bradley Clements 
Rating:
1.0

Spent nearly 30 minutes waiting for them to find a vehicle for me to drive because they overbooked. Drove 35 km and had to spend $50 to fill the vehicle, the vehicle was either not truly full or it’s extremely inefficient. I voiced my concerns they said it was my responsibility to check how full the vehicle was. This is upsetting as a returning customer.

ADAM SKORONSKI 
Rating:
3.0

Customer did not leave a comment.

Mike Thuricke 
Rating:
5.0

Customer did not leave a comment.

Flemoon Petres 
Rating:
5.0

my experience was very good, staff was very nice.

Gonzalo Mejia 
Rating:
5.0

Customer did not leave a comment.

James Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Love 
Rating:
5.0

Everything was made so easy for us to get a storage. I’d highly recommend this storage to anyone.

Macayla Morin  |  First Impressions 
Rating:
5.0

Nothing need to improve Chatandeep deals very nicely Thanks

Harninder Johal 
Rating:
3.0

Slow at the counter

Ron Hill 
Rating:
5.0

Excellent customer service- prompt and knowledgeable

Andrew Tuttle 
Rating:
2.0

Staff English is really bad. Attitude is bad, when you get there,nobody say hello. Just do their own work. And when you return the truck, could not find the staff about 10mins

Yang Yu 
Rating:
5.0

Excellent service, will be back to rent another soon.

Dwight ST AMAND 
Rating:
2.0

The man who unhooked the trailer did not or was not strong enough to hold the trailer from rolling forward and the hookup slammed into the bumper of our new Honda Passport. Had I know. He was that weak, I would have disconnected it plus English is not his first language - so not sure what to do about the damage to the bumper of our vehicle?? And today -Friday I got another call from another person whose English was not his first language so difficult to understand him but he wanted to know when I was bringing the trailer back? I dropped the trailer off at about 9:40 Wednesday morning. So now I question did I pay for a trailer from Monday afternoon when I picked it up in Weyburn to Friday? This guy today said it was supposed to be back at 3:00 pm today (Friday) so now I’m curious was I overcharged? I had used this location before and had no problems with the service but now it appears there are new to canada workers there who not only are brutal to understand but their organizational skills are lacking great. I suggest going back to the service people you had before Cam Bird 306-221-0654 cambird@sellingsaskatoon.com

Cam Bird 
Rating:
4.0

Customer did not leave a comment.

Peter Srok 
Rating:
5.0

Person at the counter was incredibly friendly and helpful!

Adam Hoffart 
Rating:
5.0

Customer did not leave a comment.

Wade Unruh 
Rating:
1.0

I was very disappointed with the staff as well as my experience. Staff did not know what they were doing, did not explain things well, and had issues with their computer systems both on the day of renting the uhaul as well as on the return. I was given false information when I rented. And overcharged for the return and my refund would not go through on their system to the point I had to ask for a cash refund so I would not be late. Not happy at all!

Brittany Schapansky 
Rating:
4.0

Customer did not leave a comment.

desmond duek  |  First Impressions 
Rating:
5.0

More appliance movers. Second rental when they were all gone.

Doug Symenuk 
Rating:
4.0

Customer did not leave a comment.

tanya foster 
Rating:
5.0

Customer did not leave a comment.

Eda Birch 
Rating:
5.0

Customer did not leave a comment.

Bob Pratt 
Rating:
3.0

The trailer was in good working order. It would have been nice if all the snow was removed from the sides and roof before I picked it up though

Ron Peters 
Rating:
4.0

My trailer had chains that were ground down and unsafe.   More disturbingly the workers were taught to twist the tow chains which is not allowed.   In addition they did not know how to shorten the chains to avoid both issues. Both employees stated that's how they were trained and connect the trailers. For people that potentially don't know any better they are given connections that are wrong. More importantly they are spreading very bad information to the customer base.

Darren Toombs 
Rating:
5.0

I was happy with the service and the person outside helping hooking up and unhooking

Cory Simon 
Rating:
3.0

The after-hours checkout process was the worst experience I’ve ever had at a uhaul. First, the barcode we were directed to out in the yard kept taking us to uhaul website to make a reservation. Then it forces you to download the app and didn’t not provide an online option. We were out in the cold for 20 minutes trying to figure it out, and just as we’re about to just drop off the key, we found another barcode by the lock box that worked. Please fix the barcode.

Ibim Inko-tariah 
Rating:
5.0

Customer did not leave a comment.

aaron marshall  |  Online Move In 
Rating:
4.0

Great service at pickup of vehicle and at return.

Ron Diller 
Rating:
4.0

Manager was helpful with issues we had with our rental truck

Kendra Borgen  |  First Impressions 
Rating:
5.0

Had an issue with the wrong storage unit, but Alpesh was patient and helped me to a satisfactory conclusion. Thanks Alpesh!

Jeff Yano 
Rating:
4.0

Customer did not leave a comment.

Darrell Wright 
Rating:
2.0

Hi, I just wanted to let you know about my experience getting a rental. I did the online bpoking and self pickup. The initial booking was easy, but the location of pickup was changed to a much further location. Then I arrived on time to get my truck, but the app wouldnt work properly, and the online sign in wasnt working as well. I had to call for help a few times. The call center workers were amazing and so helpful. It took me 45 minutes to figure everything out and be able to get going with the truck rental. Then it tells me that not only do I pay for mileage, but ALSO for gas! And all of the other hidden surprise fees! I was expecting to pay about 50.00 for the rental, but then it adds up to 120.00! I only used it for 3 hrs and drove 55 km. The advertising for 19.95 rental is so misleading. I would rather it say closer to the actual price then to be surprised with such a hike. The whole process of self pickup was frustrating and complicated. It would be much nicer if the information was taken beforehand so the pickup is quicker. I am disappointed with the service.

Kyla Elechi 
Rating:
2.0

Customer did not leave a comment.

Mary Dickens 
Rating:
3.0

When we picked up the rental truck, it had not been swept out at all. There was snow, dirt and trash inside the box. We swept and cleaned after we used it but would have appreciated it being clean for us to use. I mentioned it to the staff when we returned the truck.

Alyson Rus 
Rating:
2.0

I was shocked that this location did not have tap. I know it’s my fault for not carrying my card, but I have been able to pay with my phone almost everywhere, so this seems quite outdated. The worker helping me was very nice though which was nice! We were also very disappointed about the end of experience when we were returning the truck. We were cutting it close to be fair, but we waited for someone to meet us at our truck for about 5 minutes (totally fine), and then went inside to check to make sure we were supposed to wait. They reassured us someone would meet us at our truck for return procedures to be followed. Someone came and helped us out and then when it was time to get a refund for the deposit, the doors to the store were locked. It was 5 minutes before closing, so they should have been open to do a quick refund. Not only that, but they saw us and knew we were returning the truck. Moving is already stressful enough and having to drive so far out of our way to go get a refund another day is frustrating. To improve the experience for the next customer the store should stay open and unlocked during the hours that are posted on the door and online.

Vanessa Browne 
Rating:
5.0

I had a great experience and I appreciate your service. All is OK.

TONY GALLI 
Rating:
5.0

Very friendly staff

Robin Netmaker  |  First Impressions 
Rating:
3.0

Truck headlights barely illuminated the road ahead. visibility of more than 50 ft. would have been appreciated. High beams were also not adequate and didn't have the same visibility range as a normal vehicles regular headlights. otherwise no issues

DREW COWAN 
Rating:
3.0

Exterior of van was in need of a good wash. Some air freshener for interior would also be a good idea

Jacquie Epp-Rowan 
Rating:
4.0

There were several mixups with our truck rentals.

SREDRICK Clarke 
Rating:
5.0

Customer did not leave a comment.

Colin Pitka 
Rating:
2.0

More parking, better customer service

Vanessa Lalonde 
Rating:
5.0

Both David and Darla were amazing. The overall experience with U-Haul has been incredible. Good job guys.

Irving Ramirez-Erosa  |  Overall Experience 
Rating:
5.0

They didn't have an appliance mover as requested is all

Doug Symenuk 
Rating:
2.0

Truck wasn’t full, no washer fluid at all, still needed to be cleaned out in the box of the truck and still garbage inside the cab

Todd Polishak 
Rating:
5.0

add more staff

Rommel David 
Rating:
5.0

Customer did not leave a comment.

Christopher Tremblay 
Rating:
1.0

There storage was blocked by snow for almost 24 hours. When they cleared the snow it piled up in front of the storage container. Had to shovel it out ourselves. Trailer was filled with snow. And they wanted to rent it to us for less than 24 hours with no discount. Very frustrating that they were not prepared for the weather accordingly

Lee NORTHRUP  |  Overall Experience 
Rating:
1.0

There was snow in the trailer and they wanted the rental returned in less than 24 hours

Lee NORTHRUP 
Rating:
5.0

Nothing I could see. Pleasant and friendly staff a great array of vehicles. Great experience

Kevin Ross 
Rating:
5.0

Customer did not leave a comment.

Kasumu Lawal 
Rating:
5.0

Customer did not leave a comment.

Corwin Lafontaine 
Rating:
4.0

Customer did not leave a comment.

NICOLE RYLAND 
Rating:
2.0

Very disorganized. Out of 3 staff only 1 showed up in the morning. Two of the three items i ordered were not available for the move then i was charged for them anyway. After much hassle i was able to reverse the unnecessary charges eventually but it was still difficult throughout the process. I spent about 2 hours at the U-Haul site today trying to work out these issues that should have taken about a half hour.

Kevin Waldron 
Rating:
1.0

Had a reservation to pick up at 8am, stood and waited for 45 minutes because they were so understaffed. So didn't get out until after 9am which put us behind for our move all day.

Marissa Krahn 
Rating:
5.0

Staff at this location was very friendly and helpful with both the rental and the return. The trailer had not been swept out when I picked it up, but then it wasn’t overly dirty.

Jake DRIEDGER 
Rating:
5.0

Customer did not leave a comment.

Pam Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david mack 
Rating:
2.0

Need better signs or direction how to get to front office,

William Neigum 
Rating:
3.0

Have vehicles filled with fuel so we know how much to put back in when we are done. No clue how much to replace when it's nowhere near full when you pick it up.

Dustin Chenier 
Rating:
4.0

Customer did not leave a comment.

Kathryn Vella-Geldart 
Rating:
4.0

Customer did not leave a comment.

laurette dyck  |  Overall Experience 
Rating:
3.0

The people working the desk didn't know how to deal with most of the issues that came up. Booking was for 1030 didn't leave until nearly 11 and there was no one ahead of us when we came in. Worker had and issue and didn't know what to do. The person who was supposed to help him didn't seem much better.

DUSTIN CHAHLEY 
Rating:
4.0

Improve your app. It was very difficult to log in and navigate

Rickie Skilliter 
Rating:
1.0

You kicked us out because we thought we were being smart and not driving a uhaul truck while being exhausted, and taking the chance and crashing the vehicle so we fell asleep in the truck on your property.

Peter & Colby Cox  |  Overall Experience 
Rating:
3.0

If you are supposed to do a level one and two inspection, please do so. We asked for a copy of the checks and they were surprised that we knew what that meant. We did our own tire pressure checks and had to sweep out the inside.

angela clarke 
Rating:
5.0

Customer did not leave a comment.

Tricia Karg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICE EAGLE  |  Overall Experience 
Rating:
5.0

Always good service!

Bjorn Vors 
Rating:
5.0

Customer did not leave a comment.

Jeff Ganyo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Madraga 
Rating:
5.0

I cannot think of anything they can do better. Everything was as anticipated.

Kerry Alcorn 
Rating:
4.0

The ground should have been gravelled, it was luck that we didn’t get very hurt moving things in. Everything else was perfect though.

Sabrina Lickers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory Smith 
Rating:
5.0

Customer did not leave a comment.

Sabrina Lickers 
Rating:
5.0

I was unable to obtain the size of trailer I needed, and thus had to make two trips between Saskatoon and North Battleford. This increased my fuel consumption to twice the necessary of one trip with the proper sized trailer. More costly for me, more costly for our environment.

Cameron Brown 
Rating:
5.0

Access hours should be extended

graham mason  |  First Impressions 
Rating:
1.0

In my receipt, the charges are $43.00 but i got charged $55. I dont know why, please look into that and refund my additional charges.

Harpal Singh 
Rating:
3.0

Moving blankets who are not in there. Floor was not Clean Poor service They were trying to overcharge me.

Johan Hildebrand 
Rating:
1.0

1. My pickup location was changed without any communication to me, I went to the location which was selected at the time of booking and I came to know, pickup location has been changed. 2. When I asked the guy who was at the pickup location at 2310 Miller Ave, he responded that "I don't know, I haven't done it", the response was rude and non-professional. 3. I had booked a dolly trolley also which was also not available and no information was given to me about it, again when I asked about it to the guy, he answered, "I don't know, I haven't done it". 4. Overall the whole pickup process for me was quite cumbersome and wasted my almost 3 hours.

Virendra Pal Singh 
Rating:
3.0

There was no safety bar on the trailer and all my stuff could have fallen out. The trailer was partially open when I checked in it after driving.

Bridget Haapala 
Rating:
4.0

Customer did not leave a comment.

Peter & Colby Cox  |  First Impressions 
Rating:
1.0

Could’ve been more thorough on explaining the payment options over the phone before I came in person. Not being allowed to split payment nearly lost my business

Myron Guy 
Rating:
5.0

It was my first time renting a uhaul. Great experience and the location I rented from was very helpful and accommodating. . Highly recommend!

Marylee Bear 
Rating:
3.0

Customer did not leave a comment.

Sandra Braithwaite 
Rating:
5.0

Customer did not leave a comment.

Thy NGUYEN -BBB 
Rating:
1.0

See email chain with support.

Ryan Hunt 
Rating:
5.0

The agent at the Miller Ave location was quick and efficient. He thanked me for my rental and said that everything was in order.

JOHN NEPJUK 
Rating:
5.0

Customer did not leave a comment.

April Waldner 
Rating:
3.0

1. The trailer was covered in mud. You could not touch any part of it without getting filthy. 2. Waited at the check in spot for 10 min. Finally parked and fosconected the trailer without any attendant. Then went inside and had to wait another 10 min for service. The lady inside was nice and good at her job but she had no support. Overall the trailer did the job and the rates were acceptable. Service level and dirty equipment made experience horrible.

Randy Bracewell 
Rating:
3.0

Customer did not leave a comment.

Hedayet ullah 
Rating:
2.0

Spent 45 minutes in the building just paying for the rental, got the truck after being confused with another person on the bill, truck had 25% of a tank of fuel, got the truck home and had to sweep out the trailer which had glass in it. Employees definitely needed more training and resources, not their fault.

Mathew Penney 
Rating:
2.0

Well the truck and staff were fine but I did reserve my uhaul and a utility dolly about a week in advance and when I went to get the truck they said they were out of utility dolly’s so I got a appliance one and once I was moving I noticed the strap system on the dolly was broken so that was slightly frustrating.

Tyler Anderson 
Rating:
3.0

Please learn how to hold reservations. You do a great job taking the reservation but not holding. When I reserve a van and a flat furniture trolley . The van should be in good working order, i.e air in the tire, and the trolley should be in the van or at least available. NO excuses should be made, i.e It is Saturday. Yes , which is the day I booked the reservation for. They told me to come back in 1.5 hours there should be vans then. So I did. I approach the desk and he processes the order and says ,' Don't worry, I wont charge you for the extra time.' Extra time? Extra time with what? The whole situation didn't make sense. Three stars are given because I use U-Haul on a regular basis, and this was the only ridiculous situation I had to go through.

Gina Lewis 
Rating:
5.0

Keep it up.

John Wright 
Rating:
5.0

Light issue

Doug Symenuk 
Rating:
2.0

When I returned the equipment, the first employee, thanked me and said have a nice day. I took him I wanted my deposit back for the equipment. He said he doesn’t do that, I’d have to wait for the other employee. I waited about 5 minutes, not a big deal. When she went on the PC she printed out my bill. At the location I rented from, my deposit was 100 bucks, so I was told. Had no way to proof it, as they sent me on my way, because hey couldn’t figure out how to print my bill., now she tills me, no it’s 75 bucks, according to the billing. Plus I was a day late, it was 20 bucks extra, which I had no problem with, but I was charged another 10 bucks for their”safety policy”. In the end I was returned about 43 bucks. A far cry from 100 bucks I originally started out with. In my experience I’d highly recommend that anyone find a different means of renting another to move your stuff.

Kelley Boyko 
Rating:
5.0

Notthing wrong

dave stahl 
Rating:
5.0

Customer did not leave a comment.

Pam Ward  |  First Impressions 
Rating:
4.0

Good facility and great customer service for an early 8am drop-off. Easy return process with help of the attendant.

COLIN POLLARD 
Rating:
5.0

Customer did not leave a comment.

Russell Munkler 
Rating:
5.0

Customer did not leave a comment.

GABRIL MOlDODAN 
Rating:
3.0

Customer did not leave a comment.

Maritza Moraga  |  Overall Experience 
Rating:
5.0

The unit itself didn't have a light. It was dark inside the storage. Thanks, Sam

Samrat Hussain  |  Overall Experience 
Rating:
5.0

Cleanliness was amazing!! I thought the fact that customers had to pay a full month if they left early was unfair.

Kathy Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bhavik patel 
Rating:
5.0

Customer did not leave a comment.

John King  |  First Impressions 
Rating:
5.0

Good reps ther

A. Gloria Paranteau 
Rating:
5.0

Customer did not leave a comment.

wes osatchuk 
Rating:
2.0

Too slow registering to get the vehicle. I have used Millar Ave location twice now and both times it seemed like the people were learning how to register a vehicle. It should be very fast and out the door. Painfully slow. Also, there was no snow brush in the vehicle. It was covered in snow and I had to get in and ask for a brush. There SHOULD be a brush in each vehicle rented in winter. Standard issue. Then , they gave me the wrong vehicle, and I’m glad I caught it. Just a painful experience . Doubt I’ll here back

Wade Walker 
Rating:
5.0

Customer did not leave a comment.

Joe Kleinsasser 
Rating:
5.0

Customer did not leave a comment.

Arslan Afridi 
Rating:
5.0

The day I rented the actual temperature was -35C. Cold to say the least. The staff were struggling to get the trucks running but through it all remained calm, friendly and focused and did their absolute best to ensure my rental was honoured. Well done!

JOHN VAN LEEUWEN 
Rating:
3.0

The equipment heater was none functional in a winter weather of -35 degrees. The experience was unbearable and needs attention.

Praise God Emenike 
Rating:
5.0

Update computers

Donald Lancer 
Rating:
5.0

Excellent Customer Service

VIPEN SHARMA 
Rating:
5.0

I didn’t realize there was a self return process available. Would have liked some return information. I would have returned it the night before had I known

Jason Hein 
Rating:
4.0

Customer did not leave a comment.

tammy nelson 
Rating:
5.0

Facility staff were very helpful always and storage area was clean , well lit and heated.

Brent Kardash  |  Overall Experience 
Rating:
1.0

It took me over 2 hours to get everything filled out the paper work to get a storage room, and talked to 4 different people. It was very frustrating and took up time I needed to move. So I couldn't get as much moved in to the unit in the time I had the uhaul.

Olivia Peters  |  First Impressions 
Rating:
1.0

very limited options for trailer rentals. computer system for booking trailers is irrelevant to trailers. having to agree to 250km max mileage on screen when paying but told there is unlimited miles. having to agree to $60 charge for debit even when paying by credit card.

Chad Zulyniak 
Rating:
5.0

Customer did not leave a comment.

Pam Ward  |  Overall Experience 
Rating:
3.0

In early December, I met with Alpesh and booked a 5 x 10 storage unit for end of December, and a truck for the same time. When I came on December 29th to get the truck, i asked Mohit Gill to show me the storage unit. What he showed me was a 5 x 8. I told him that was not what I agreed to. Then I went to load the stuff, while Mohit was to find the proper sized unit. When I got back I was told that he had assigned a 10 x 10 unit at a much higher price. I said no, Then I had to wait half an hour while Mohit was busy with something else. When he finally was free he offered me a 6 x 10 for more money. I said no. I finally got the 5 x 10 that I had reserved and moved in.

Robert Hawkins  |  First Impressions 
Rating:
5.0

I told my friends about already and thank you for your business Rodney merasty

rodney merasty  |  Overall Experience 
Rating:
5.0

Convenient storage process upon arrival. Mattress dolley and normal dolleys provided for hallways which was extremely helpful Can pull U-Haul truck right into storage bay which is nice during winter.

Shane Morgan-Menzies  |  First Impressions 
Rating:
5.0

Very accommodating and met every need we had she D as tks was great

Cheryl Brinkman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel Calderin Iglesias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Love  |  First Impressions 
Rating:
5.0

Pam is awesome

Peter Goumans  |  First Impressions 
Rating:
2.0

My experience with the staff at this location was frustrating due to perceived incompetence as well as the fact that few of them could speak English in a way that was readily understandable. As such, I tried to use the U-haul app to avoid the frustration with the staff but the app has its own set of failures. And why does the app allow you to book things that your location, when you go to pick it up, doesn’t have?? That is nonsense! My perception of U-haul over all is that it is a greedy corporation that has cornered the market on cheap DIY moving and vehicle rentals that doesn’t care at all about the discrepancy between its advertised experience and the reality of the the rental experience which often includes great frustration, stress, and anxiety. My hope is to never use U-haul again if I can help it.

Adam Rudy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonas Butler  |  Overall Experience 
Rating:
5.0

My experience was not so good. The staffs were friendly but wasn't helpful at all. They gave me a paper to find my storage and after driving everywhere, I couldn't. I had to stop and ask random people I see. When I finally got to the unit, I didn't know how to open the lock, I had to go find someone again. The customer service don't cater to people who are renting foe the first time. They assume everyone knows what they are doing. They are such limited information. I was so displeased and no one even offered to say, ' do you want me to come and help you'. Nope. They just give you a paper and send you on my way, even when I told my difficulties several times.

DAMION HENLON  |  First Impressions 
Rating:
5.0

Always got the help I needed.

Rina Marsland  |  Overall Experience 
Rating:
2.0

The staff were not unfriendly. However, I had booked a self storage unit well in advance but the staff didn’t seem to understand that. It took them over half an hour to figure it all out and ended up relegating a unit to me that had some one else’s lock on it. So then I had to go back inside and spend another 20 minutes finding another one for me. They finally figured it out.The whole time it seemed like they didn’t have available what I had booked on the website. The prospect of moving to a new city and not having anywhere to put all your possessions is a very stressful thought. Additionally, it seemed like only one staff member was proficient in serving customers while the other two were almost helpless to serve anyone without the help of the proficient staff member. While I got what I booked in the end, it was not a straightforward or simple process and in fact it produced a lot of anxiety. I don’t really want to use u-haul again after that.

Adam Rudy  |  First Impressions 
Rating:
5.0

Informative helpful staff

GAIL LOVE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vera Connolly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Crystal McLean  |  Overall Experience 
Rating:
5.0

Excellent service and facilities.

roldan samela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina Littlechief  |  Overall Experience 
Rating:
3.0

The staff and line ups were horribly long. You need more knowledgeable staff at tills to speed the process along.

Fallon Murfin  |  First Impressions 
Rating:
4.0

The passages were very clean but the floor inside the storage unit was not clean

Crystal McLean  |  First Impressions 
Rating:
5.0

Thank you 😊

Tammy Kennedy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maritza Moraga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Chandler  |  Overall Experience 
Rating:
5.0

Great facility. Very helpful staff. Very clean units which I appreciated alot. Only issue I had was that my access card when swiped upon entry would say I was leaving this caused the alarms to go off every time I entered. I tried swiping until it said welcome but the alarms still went off. Not a big deal overall

Jason Santha  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GAIL LOVE  |  First Impressions 
Rating:
4.0

The staff were very helpful when I needed help. The only issue I had was when you called you were always put on hold first. This happened every time I called there.

Darla Wendland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLORA BINNING  |  Overall Experience 
Rating:
5.0

The customer service agent Darla was superb. She was helpful with all my concerns and went ove

Cheryl Brinkman  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Renae Shingoose   |  Overall Experience 
Rating:
5.0

All our needs were met and all staff were very friendly and helpful.

Roy Adamson  |  Overall Experience 
Rating:
4.0

The staff are really nice and helpful

Doug Gaff  |  Overall Experience 
Rating:
5.0

Staff were incredibly helpful and went the extra mile to explain things in detail. Would recommend the Saskatoon location to anyone.

Brad Best  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin Bowes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bronwyn Greenwood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

earl mayor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

earl mayor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rob stonehouse  |  First Impressions 
Rating:
5.0

Very satisfied with everything.

Guy Dodman  |  First Impressions 
Rating:
5.0

The u-haul on miller Ave in Saskatoon is the BEST.

ADAM MEYERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Littlechief  |  First Impressions 
Rating:
5.0

A very clean , well lit , and operational smooth place.

Gerald Rees  |  Overall Experience 
Rating:
5.0

Very helpful

Mitchell Joanis  |  First Impressions 
Rating:
1.0

So far - my move in date is Friday coming up. I’ve been charged twice now one day after another. U-Haul says it’s not true. I have the bank statements. I’ve not moved in yet but when I went to the location to discus the yard was a dumping site. So I’m concerned about being double charged and the state of the property outside.

JASON ADAMS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brent Kardash  |  First Impressions 
Rating:
5.0

The manager was very helpful and courteous. The staff I dealt with were very nice and very knowledgeable. I used this place three times and if I need to they will be my go to next time!

ALVINA MELENCHENKO  |  Overall Experience 
Rating:
5.0

Strongly recommend!

Tricia MacKenzie  |  First Impressions 
Rating:
5.0

Great office hours, and very well kept storage unit and building. Thank you!

Allison Egland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Clarkson  |  First Impressions 
Rating:
5.0

The people were great as I interacted with Darla and Kaitlin. Very professional and provided excellent customer care. Highly recommend.

Rob stonehouse  |  First Impressions 
Rating:
4.0

had a few hiccups but the manager was extremely helpful. he's really good at his job.

Dominic Baker  |  Overall Experience 
Rating:
1.0

When I tried to get service for a storage that I was not expecting to get, we got yelled at and were absolutely refused any service, with customer service knowing quite well of my situation, everything was just awful...upon arrival service was good but when trying to dispute a problem the manager was unwilling to help and was also aggressive!

Wanita Waskewitch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Franson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Franson  |  First Impressions 
Rating:
3.0

Hours could be more convenient by being open later than 5 pm

Tanis Mckay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVINA MELENCHENKO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Selzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Loescher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN WHEATON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Santha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Mozill  |  Overall Experience 
Rating:
5.0

It's a great facility with all the security systems available. PRicing is the best in town and staffs were helpful and friendly. I would recommend this facility to anyone.

muthuvel muthuswamy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Aucoin  |  First Impressions 
Rating:
4.0

I love the stuff, they're friendly and concerned, and it is fair rates.

al menkerios  |  First Impressions 
Rating:
5.0

Very pleasant and helpful staff, facility is clean, convenient and accessible.

Merv Kosar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Richards  |  First Impressions 
Rating:
1.0

A couple of months into my rental I noticed it wasn't showing on my online account so I contacted them to see what was going on. They apparently had a computer issue and lost my payment method record so were showing me as being delinquent, nobody ever contacted me about this. I gave them my info again and asked if everything was good which they assured me it was. I had someone stop by to check on the unit only to find my lock had been removed. When I called to ask what was up with that they said it was an oversight and they would put my lock back on. A year later I come to empty the unit and the lock is still on it and now nobody can find that key and it takes forever to get it cut off. Manager was not apologetic and really wasn't helpful at all. I will never recommend this location to anyone.

Wayne Sundby  |  Overall Experience 
Rating:
5.0

Joel and Raj were both very helpful and courteous and made our experience pleasant.

FRANZINA Fernandes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

amanda scheirlinck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie Saskow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vern Klatt  |  First Impressions 
Rating:
5.0

Very friendly and knowledgable staff made our experience quick and easy. Great bunch of people.

Chuck Renkes  |  First Impressions 
Rating:
3.0

The only thing is I didn’t like, I was told I was getting my 100 refund when I return the truck at the west end site of Saskatoon an they told me I have too wait 6weeks for my money. I was told I was getting my deposit back for the Calgary location when I picked the truck up. I wasn’t happy about that.. the staff at miller ave Saskatoon the lady was very helpful too me an the other two sites weren’t that helpful

Kelsey Brown  |  First Impressions 
Rating:
5.0

Clean, bright, accessible. Need one in Regina.

Paul Bucsis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dorina Drimus  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley Procyshin  |  Overall Experience 
Rating:
5.0

Yes I would definitely recommend UHAUL services

Calvin Fulton  |  First Impressions 
Rating:
4.0

Clean, well maintained and easy access.

Thomas Sylwestrowicz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Geoff Schultz  |  Overall Experience 
Rating:
4.0

Everything was excellent with exception of the scheduling department in BC telling me there were no trucks available on the date I reserved for and that my only option was to pick up in Bellingham which would have added 5 hours to our trip.. It was a lie as my daughter in law was able reinstate my original pick up location. I felt like was manipulated into yes to her option.

Barbara Holmes  |  First Impressions 
Rating:
5.0

Thanks for being so helpful

andrea michael  |  First Impressions 
Rating:
5.0

Very satisfied with staff and facilities.

jack Kreisz  |  Overall Experience 
Rating:
5.0

Friendly staff, very clean. Thank you

Chad Haberstock  |  First Impressions 
Rating:
2.0

Very 🥺

Lori MacDonald  |  First Impressions 
Rating:
4.0

Light beside my storage unit is burnt out so very hard to see inside.

Shianne Kruger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Selzer  |  First Impressions 
Rating:
4.0

I was disappointed with the size of storage unit offered to us. We had a 5x8 trailer FULL to transfer and trusted that the U-Haul employee would offer us the correct size of storage unit to fit all of our belongings, however we were offered a 5x5x8 and the 8 feet tall is very difficult to safely stack. It is also not all usable space so it was not enough room for all of our belongings.

Melissa Konkel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penelope Peters  |  First Impressions 
Rating:
1.0

Uhaul took an unauthorized charge for four days rental on a trailer that was returned within ten hours of leaving their premises and have not returned my stolen money so I can not recommend uhaul for anything other than getting scammed out of your money, have an awesome day and rent from someone else who is honest

Donovan Broadfoot  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AARON PFEIFFER  |  First Impressions 
Rating:
5.0

Prompt and courteous. Service was excellent.

jack Kreisz  |  First Impressions 
Rating:
4.0

Great experience! They were very helpful.

Ashley Procyshin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thevi Pather  |  First Impressions 
Rating:
3.0

Reserved a storage locker on Uhaul.com and was told I had no reservation as the contract had not transferred over. Never got a free lock (offered for online check in), and took additional time and effort after an already exhausting move.

ALEXANDER HOFFMAN  |  First Impressions 
Rating:
2.0

I moved out 3 months prior to the staff finally closing my account. I went into the office and called but still was charged for 3 additional months after they were notified of my move out. The service was very slow at the front desk as well.

Katrina Krahn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebenezer Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam Ward  |  First Impressions 
Rating:
5.0

Secure storage and very clean.

Doug Symenuk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Maluvengi  |  Overall Experience 
Rating:
1.0

The truck access door was not working so we parked as close as possible to the car access and started unloading into the garage, the floor had sticky syrup and my sandal kept getting stuck. Also another group were moving at the same exact time in the exact same location we were and it made accessing our storage locker into a confrontation because they were cutting through the garage while we were unloading the truck walking through my things and then they blocked the hallway to our storage unit. I asked the employees to help me hire help but was given a business name. I also asked maintenance to open the truck access door so we could unload inside and close the door behind us but they didn't even try.

Rejeanne LAMEMAN  |  First Impressions 
Rating:
5.0

Hello, I vacated on June-09-2023, I was charged for complete June. so please let me know, what is the status of the refund. Thank you

VINAYAK PACHAPUR  |  Overall Experience 
Rating:
4.0

I would have given excellent except for the confusion surrounding my locker where a facility lock was placed on my locker due to a mistake on the computer. It took an hour for them to find someone to remove it for me. It was a busy day for me and I was very frustrated.

Diane VanBrabant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal Fraser  |  First Impressions 
Rating:
3.0

Overall good storage facility. More dollies would be useful and an automatic door opener, perhaps coded to the key card - it's too hard to move in an out of the fire door.

Kae Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Whyte  |  First Impressions 
Rating:
5.0

No comment just no lighting in my storage space

Paul Maluvengi  |  First Impressions 
Rating:
5.0

The manager was very helpful and very understanding to my situation. I am grateful for his kindness and especially how he helped me close my account after almost a year

Charlotte Merasty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Crosby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan Mozill  |  First Impressions 
Rating:
4.0

Looked like they were sweeping into the storage unit (large pile of gravel, candy wrappers and other garbage in the entrance of the storage unit)

Sheena Denis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Louden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seyyed kamal Khoziry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Adamson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

leonard brash  |  Overall Experience 
Rating:
2.0

Saturday April 22, approx 7:30 pm I went to the uhaul Millar Ave Saskatoon location to access my storage unit. I was unable to gain access using my swipe card. But there was a man door that was unlocked and allowed access to all the storage lockers inside. I suppose it was fortunate for me to gain access but also uneasy to know anyone and everyone could gain access to “secured” area. I would assume that door is normally locked? I tried calling the location ph# (306) 808-1983 a couple times but no answer.

Taylor Kraft  |  Overall Experience 
Rating:
4.0

Should have 24 hour access

Kyle Shewchuk  |  Overall Experience 
Rating:
4.0

Great

Douglas Whiteford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melanie Doctor  |  Overall Experience 
Rating:
5.0

Very pleased.

Saskatchewan Printing Industries Association  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Mckenzie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Merle Gibson  |  Online Move In 
Rating:
5.0

Still working on new units so there was a little bit of construction stuff around. Staff was great and very accommodating.

Doug Symenuk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian King  |  Overall Experience 
Rating:
5.0

Very freindly helpfull staff…

Gloria Paranteau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIS LALONDE  |  First Impressions 
Rating:
5.0

It was the customer service that was so great. Everything else was just the cherry on top. But Dillon was so helpful and made everything happen so quickly andveasily.

JESSICA AHPAY  |  First Impressions 
Rating:
5.0

Dillon was professional and friendly.

Michelle Phaneuf  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Daley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meryna Studer  |  Overall Experience 
Rating:
5.0

The staff are very helpful and easy to deal with. Great experience overall!

CHERYL HAYWOOD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen Musgrove  |  First Impressions 
Rating:
5.0

Dealing with Lena was a great experience, employees like that makes a one off customer become a regular customer

Cam Harper  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chelsy Sayer  |  First Impressions 
Rating:
5.0

100% satisfaction with staff interaction, equipment, service, location access, and facility

Michael Daley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aubrie Grasby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Fertuck  |  First Impressions 
Rating:
4.0

Everyone was helpful and very nice. Check was awkward, compuers were slow. That was not the fault of the staff.

Doug Gaff  |  First Impressions 
Rating:
5.0

You could have more moving carts available given the large number of storage lockers.

Ted Saxinger  |  Overall Experience 
Rating:
4.0

The entrance store is too narrow to allow getting moderate sized items in. It would be great if you're able to widen it up at least to the same size as the ones in the storage areas

Luis Felipe Campo  |  First Impressions 
Rating:
5.0

I was given a map to find my unit, but a worker showed me how to get there through both doors first , which was very helpful as I would have got lost with no help. The dollys really helped with our unloading of the truck. Convent storage access hours.

Stephanie Gamble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Ryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad Leboldus  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nancy Mckenzie  |  Overall Experience 
Rating:
3.0

Sliding access doors not available, making it very awkward to access my unit

Glen Peace  |  First Impressions 
Rating:
5.0

They were helpful during our move-in. Thanks!

Tanya Lac  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aileen Hayden  |  Overall Experience 
Rating:
1.0

Very inconvenient. False advertising, didn't provide with proper storage. Canceled booking last minute and made us drive to another town, 2 hours away and back. Waste of money

Imran Dar  |  Overall Experience 
Rating:
1.0

After 1 month of reservation they canceled last minute saying it isn't available. Had to drive 2 hours away to another town and back to get another truck. After reaching the destination the storage that was allotted to us, the front access was apparently under construction and they only gave us one way from the back which was way too small that no item could go through. Basically a waste of time and money as they falsely advertised that we'd get a storage for our stuff which we didn't.

Imran Dar  |  First Impressions 
Rating:
4.0

I think before someone actually rents a unit that they get a chance to see it first cause I am not happy with the storage I got its way to small I have more stuff to storage not sure if I can change the size now because everything settled

Tennile Gunn  |  First Impressions 
Rating:
4.0

Only frustrating thing was our unit was right next to the new sliding doors, but they were not operational for the whole time we used the unit, so it was a lot of walking back and forth to bring stuff in and out. I know that's probably out of your control, it was just a bit annoying

Finley Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Leboldus  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nancy Mckenzie  |  First Impressions 
Rating:
5.0

Thank you so much for all your help. All the uhaul people we dealt with have been lovely and made a stressful situation much better. Appreciate all you do

Amanda Schurman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Verna Unruh  |  First Impressions 
Rating:
5.0

Because of some construction inside we were put along way from an access point but for the most part everything was great.

SANDY VIGNES  |  Overall Experience 
Rating:
5.0

Awesome Service hundred percent

DENNIS OLYNYK  |  Overall Experience 
Rating:
3.0

The storage unit was very difficult to get to u loading my belongings down long hallways with only one entrance was inconvenient. But the workers were amazing and helpful.

Misty Hanson  |  First Impressions 
Rating:
5.0

Would use again forsure

Jennifer Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Kuffner  |  Overall Experience 
Rating:
3.0

Gave us a storage at the far back so wasn’t very convenient, and I could have used a bigger unit

Richard Pahtayken  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Blazosek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcos SantosFilho  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MaryJoyce Banatao  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheila frey  |  Overall Experience 
Rating:
5.0

Amazing place

Gwen Thompson  |  Online Move In 
Rating:
4.0

24/7 365 access be better than only from 7-7. Staff were courteous and worked well together which streamlined the paperless paperwork.

Donovan Hamilton  |  First Impressions 
Rating:
3.0

Wish hours were extended and all doors were accessible, had to walk long ways to access locked was inconvenient, but staff was very nice and helpful.

Jagjit singh Natt  |  First Impressions 
Rating:
2.0

Open some bay doors so a guy has proper access to moving his belongings into his locker. Couldn't store a bunch of my belongings because of poor access. Front desk guy was useless and of no help at all.

John Fineday  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Gartner  |  Overall Experience 
Rating:
3.0

The storage information seems to be centralized so not all the online booking information is accurate regarding specific storage facilities, but the space is clean and bright.

Kae Burke  |  First Impressions 
Rating:
5.0

It was a smooth process. People were friendly and efficient. Overall great experience.

Veronica Laliberte  |  First Impressions 
Rating:
5.0

More direct access to the storage unit.

VINAYAK PACHAPUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica LALIBERTE  |  First Impressions 
Rating:
4.0

Going in the bilding up hill

DENNIS OLYNYK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte Merasty  |  First Impressions 
Rating:
1.0

We actually didn’t use the storage unit. I have reviewed you once before with all excellent now it’s all bad don’t know how to stop the texts from coming which is kind of ticking me off

Kathy Gizen  |  Overall Experience 
Rating:
5.0

All though we didn’t actually use the unit with the construction we felt it was difficult to get to but would have been a good option

Kathy Gizen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malka Spodek  |  First Impressions 
Rating:
5.0

Was very happy with the facility clean with easy access a trolley was supplied making hauling much easier

Allan Pilon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila frey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TODD ASAUNDSON  |  First Impressions 
Rating:
5.0

I have had problems in the past with renting from u haul from independent dealers. But through your office it was smooth and painless. Thanks for your efforts.

Allan Pilon  |  First Impressions 
Rating:
4.0

The employee was quite helpful and courteous

Sean Richard  |  First Impressions 
Rating:
5.0

I was the director of Human Resources in a large corporation, John and his assistants were incredible. They are an asset to the company and what keeps this location operating at peak efficiency. Uhaul main office should support them so they can continue their high standard of operation. I noticed that they could use additional staff on a number of occasions that I was attending to my storage lockers, renting trucks or trailers. They we’re all very busy with customers and yet they continued pushing to the extreme to assist everyone in an a timely and friendly manner. John’s work ethic and the staff’s were top notch and demonstrated that they would do anything to help customers above and beyond most companies standards. If our employees did as much as these individuals do on a daily basis It would have made my job much easier and I could attend to more significant issues. It was a pleasure to do business with this group and would recommend this location to my friends an associates. I would tell them this group no matter who the customer is will always get the best care possible even it’s their first time coming to Uhaul on Miller Ave in Saskatoon. Saskatchewan. Well done to the the team on Miller and thanks for what you do!

Peter Den  |  Overall Experience 
Rating:
3.0

I was told completely different things bypeople between phone calls and one person in particular was not helpful what so ever and rude you guys should have a system where ypu can add a payee to do online payments and a email or somthing reminding ypu your payment is approaching

Carley Eager  |  Overall Experience 
Rating:
1.0

After driving 2 days with a jam packed 6× 12 uhaul trailer They did not have a large storage unit for us as per our reservation . They agreed to give us 2 plywood storage units for our household items My son and I unloaded the trailer into the 2 boxs in the ice and snow covered parking lot in negative 15 degrees Celsius Not impressed and will never recommend uhaul to anyone EVER

Derek Swanson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mathew Whitehead  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Magnusson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikolay Minev  |  First Impressions 
Rating:
1.0

There was no loading bay. Access to the building and unit were through small doorways and tight hall ways. There is a support post in my unit right by the entrance. The building is dark and it's difficult to see anything.

Peter Hamilton  |  Online Move In 
Rating:
5.0

Above and beyond anything I could've imagined as a first time renter for storage. Truck renting was also pretty smooth. Highly, highly recommended!

Cameron Roughfoot  |  First Impressions 
Rating:
5.0

The staff was great. There attitude of going over and beyond to help me was so appreciated.

Sylvain Dupere  |  Overall Experience 
Rating:
5.0

Exceptional service

Lawrence Goulet  |  First Impressions 
Rating:
3.0

This specific site would get 5 stars from me only of I could access my unit at stated hours "5am -10pm daily, but apparently I cannot??

TRACIE STONE  |  First Impressions 
Rating:
4.0

I noticed a small water leak coming from the ceiling just outside the doorway to my unit (1047).

Robbie Bubnick  |  Overall Experience 
Rating:
5.0

I have used u haul on mre then one occasion and everything I have been treated respectfully and quickly and efficiently I have no complaints thank you to all the staff

Theresa Lathlin  |  Overall Experience 
Rating:
5.0

Great!

Edgar Perez  |  First Impressions 
Rating:
5.0

John was excellent! I wasn’t very nice when I got there, but he was very patient with me and he solved my dilemma and I was able to unload my trailer get everything I needed done. Thanks John!

Michael Bergeron  |  First Impressions 
Rating:
2.0

Returned my uhaul in clean shape was told by a agent that my mileage would be covered due to inconvenience of uhaul truck not in my area had to drive 1hour away to get my uhaul then when return it find out I am being charge an excess 169. $ when i already paid 322.76 How is that fair I will never use uhaul again and i wonr recommend

Annette Lafond  |  First Impressions 
Rating:
5.0

We were treated really well. The store manager was friendly and very understanding of our needs 👍🏽

Natalie Lukiw  |  First Impressions 
Rating:
5.0

When I needed a storage facility in the last minute, this was the place. The hours of business were also convenient for a Saturday. My first month was free, I loved it. Thank you so much.

Donna Partridge  |  Overall Experience 
Rating:
3.0

I didn't actually get to store anything with uhaul TVs unit was not big enough for my items. The particular staff member I delt with john Macdonald I believe his name is I would like to give 10 stars to....he is exceptionally helpful and patient. Very knowledgable and genuinely the reason I keep coming back to this uhaul facility. Staff like him should be mandatory....Thanks John and uhaul for all the help with my many moves!!

Kristin Wallace  |  Overall Experience 
Rating:
4.0

It was much easier than I thought it would be to move in, even as a senior working alone. Thank you!

Robert Thomarat  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ferdinand Tejer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Corda  |  First Impressions 
Rating:
5.0

Alice went all her way to shoe me how to use the pass card and what will happen if I did not do the right thing. She was very helpful in showing me the storage.

Maria OSullivan  |  Overall Experience 
Rating:
1.0

It was terrible!! First the guy at the front finalized everything with my ID and got a lock and gave me to access keys can you show me where to go so I had to walk all the way around the building finally came back ask him to show me told him that I’ve never been here so I need some help then I get into the access to look for 1066 there was no 1066 so then I go back into the office he says that he’s too busy with customers to show me where my locker is so I said fine get me out of it I didn’t want to do it and so I cancelled everything and I will never use U-Haul for storage

Sheena Kraaij  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robbie Bubnick  |  First Impressions 
Rating:
1.0

Storage units were way smaller than let on in the ad, access was absolutely awful, and the staff was slow, unmotivated, and unhelpful... had find another storage unit, and just bought an enclosed trailer right after so I never have to deal with these clowns at Uhaul ever again

KURTIS PETERSEN  |  Overall Experience 
Rating:
2.0

Despite checking in online and setting up an alternate account access for my son, they had trouble finding the account and said I had to be there as he was not registered. In the end they phoned to confirm with me but the process was lengthy and frustrating given we followed their directions. Did not know the storage was not accessed from outside. An apartment’s worth of items had to be moved down two long hallways - they did provide a dolly. Also the size I ordered on the phone was not big enough despite explaining contents so had to upgrade to a bigger size at a higher price.

Sheila Kerr  |  Online Move In 
Rating:
4.0

It would be nice to have access after 7pm with my access card, as i drive from prince albert to drop things off and sometimes can't make it there by 7pm.. So that's the only con of this wonderful facility, very nice staff.

Krista Livingstone  |  First Impressions 
Rating:
5.0

Can you give us an estimate on an annual rate for the 10 x 14 space we had?

Robert Hawkins  |  Overall Experience 
Rating:
5.0

Was having some troubles with one of the last bookings but the lady at the Millar site I'm very sorry I forgot her name , she was very helpful so patient she saw I was having trouble getting through to the main office and she took over with her phone for a Sunday afternoon close to closing she helped us out ..salamat we really appreciate the help will be back and will refer others

Theresa Lathlin  |  First Impressions 
Rating:
5.0

Definitely great experience. Actually affordable compared to years ago. Aside from no cruise control and fuel economy great

Blair Hetland  |  First Impressions 
Rating:
5.0

Great service with heated storage for the same price as unheated space elsewhere.

Brent Smith  |  Overall Experience 
Rating:
2.0

i reserved a 10*14 unit about a month ahead and called few times later to confirm it as I was bringing stuff from a small town 2 hours away and didn't want any disappointment. each time I called staff confirmed my reservation. even on the date of move I called the facility and the lady on staff confirmed the reservation and didn't mention anything about it being not available. few hours later when i reached the facility they said unit was not available, I had to cram my stuff into a smaller unit of 10*10 and ultimately had to buy another unit 10*5 additionally paying 80$. Also staff didn't' offer any insurance despite asking multiple times. now some of my cushions are permanently damaged and I request U-HAUL to pay my damages and reduce the the rental fee. During the whole process staff didn't' offer any apology but was confrontational.

PRADEEP AMARASOORIYA  |  First Impressions 
Rating:
5.0

Great to have heated indoor storage at very reasonable rates.

Brent Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Machiskinic  |  Overall Experience 
Rating:
5.0

if only the access hours will be lengthen in the future, it will be great.

Rosalyn Sulit  |  First Impressions 
No reviews have been submitted for this location.

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