Customer Reviews for U-Haul Moving & Storage of San Angelo

Rating:

5.0

Keep up the great service

Rating:

4.0

Mice got in to the storage and made tears in my couch but overall good facility

Rating:

1.0

Was lied to

Rating:

5.0

Nothing. My needs were addressed quickly, the staff was courteous and helpful, and the cost was reasonable. What more could I ask for?

Rating:

5.0

Clean rental location and rental person was friendly and accepted the items I found before my trip. It was nothing major, but the pickup place should of had me conduct the online inspection first

Rating:

5.0

John and the other staff that were there to assist me on March 30, 2024 were impeccable. Very professional and courteous young men. Thank you U Haul for impeccable service. Debbie Thompson

Rating:

5.0

Very well ran east pick up and the guys at the counter were awesome thanks again would definitely rent from here again

Rating:

5.0

Everything was very very good very great customer service and the guys were very nice and helpful and I really appreciate it. They got me in and out. Thank you very much.

Rating:

4.0

Great service.

Rating:

5.0

The guys were great and helpful! Thank y’all!

Rating:

2.0

The only reason that I used the unit was because it was free for one month, otherwise it was WAY too expensive for what it was.! I got the same size unit elsewhere for almost half the price that U-Haul requires. Too, it was not maintained well. The latch/ locking mechanism on the unit was almost impossible to deal with. Also, trying to get in around all of the employee vehicles was a pain! Just how many people work there? Their vehicles block access to free movement. Not a good experience.

Rating:

2.0

My UhAul reaked of cigarettes.Had to bring back extremely asthmatic.

Rating:

5.0

This location was super. The return went very fast. The young man was very pleasant and fast. We are done in a mater of minutes. We will be using this location again.

Rating:

5.0

This Uhaul was amazing except for when we returned the car transport. He charged us $20 to unhook the car. First time we were charged for that. We did not leave a tip due to this.

Rating:

5.0

Nothing at all

Rating:

5.0

Excellent customer service and quick check in

Rating:

3.0

I am disappointed in the southern engineering of the wiring harness to connect to the trailer. Running wire through the back hatch and closing the hatchdoor on those wires is sub-rate. Such a practice cannot help but shorten the life and viability of those wires. Also, I asked for round seven and found flat four installed. The price was indeed less than the quote, but so was the workmanship. All agents were friendly enough, but I believe the result is less than desirable.

Rating:

5.0

I think everything was absolutely wonderful! The service was great! The pricing was great! there's literally nothing I can say bad about this U-Haul place. Keep up the great work. I will definitely use y'all again in the near future.

Rating:

4.0

I was given a truck that was on empty was told if I brought it back on a quarter of a tank I'd be reimbursed $26 and any miles I hadn't paid for in which I wasn't given the $26 back..I also mistakenly left 2 flats to a bed on the truck and when I called was told they weren't there..the truck was reserved they said they'd call the people who had truck to look for anything left and call me back. No one from uhaul ever called me back or got my flats to the bed that I know was on the truck so I just feel they didn't care about my items or care to follow up. And the workers driving trucks to the front need to slow down I also almost got hit when one was coming around corner from the back and didn't care to slow down. This is just my personal experience

Rating:

2.0

Not clean and sometimes the A/c smells like weed smoke or something similar but it was a bad smell!!

Rating:

5.0

Very quick and personally greeted by staff.

Rating:

2.0

When I went to drop off my trailer in San Angelo, I stood in the drop off lane with the siren blowing several times but no one was showing up. After it went off a third time I walked to the building and saw a young man sitting behind a desk. He did not greet me. I asked him if anyone knew I was there. He said yes, but that people were busy helping other customers. Then he offered to help me. I offered him my rental contract but he said he didn't need it. He unhooked my trailer and apologized for my wait. I've never been ignored at a Uhaul store like that. Just sayin'...

Rating:

5.0

Great place take care of customers understood about that trailer

Rating:

3.0

The pickup location needs to make sure they are filling up the gas to the correct marker.

Rating:

1.0

Have a truck that runs better without check engine light on

Rating:

5.0

Nothing at this time.

Rating:

1.0

NONE of the charges made sense. Also overcharged me $40. Windshield wiper missing. Complete mess of an experience.

Rating:

4.0

I'm shocked at the cost of a storage unit!

Rating:

5.0

I deal with these guys on a regular basis.. they are always courteous and respectful.. and always make sure that I am well taken care of..

Rating:

5.0

Staff did a great job. Took care of my wife by hooking up the trailer. Made her feel comfortable and at ease. Greatly appreciated.

Rating:

4.0

The lot where we have to drive our cars through to get the trailers hooked up, is always got far more debris that I am comfortable driving my car through. And I have driven my car through the desert. Other than that, everybody there was great.

Rating:

5.0

I asked to have the bed of the trailer swept out and they did so without any hesitation. Good staff.

Rating:

5.0

We unhitched the trailer and drove in about 10 minutes. Great service. Thank you

Rating:

5.0

Great customer service! Thanks

Rating:

4.0

$600 for a uhaul is too high! Would I recommend? I would recommend them buying their own trailer for $600. Lower your prices. Y'all tripping.

Rating:

5.0

The front office guys were great! I felt like I was in and out in about 5 mins.

Rating:

5.0

Red bluff was there when I neede. I moved from CA to Texas and I reserved two spots over the phone. Excellent service

Rating:

5.0

Great team!

Rating:

5.0

Conner was very professional and helpful

Rating:

5.0

Connor was super helpful when I was having issues with the online return of my trailer!

Rating:

5.0

The guys in the office were friendly and efficient.

Rating:

5.0

The young men that have been working here for the past year have been nothing but excellent. They are always so courteous and polite with yes sir and mam’s given, and are they are always happy to help not only the customer but also each other, which shows exceptional teamwork and that management at this location s top notch. It is a pleasure doing business at this location.

Rating:

5.0

I cannot think of anything.

Rating:

5.0

None

Rating:

5.0

Great customer service, both on the phone, and in Person.

Rating:

1.0

The equipment was ok. Customer service was very disappointing. To begin with I waited at the desk for about ten minutes while the guys were talking in the back and eventually had to go get them. They were having a good time and weren’t minding the store. My second disappointment came when a friend who had helped me move tried to exchange a pair of gloves that he calmed to learn after he wore them wreaked of mildew. Most on the rack for sale did. They had been opened but were in good condition except for the odor. My friend was told he could not exchange them because the guy behind the counter named Angel was not authorized. My friend let it go but I was appalled at Angels attitude and lack of knowing how to provide the courtesy of providing a contact that could authorize anything. For these reasons I was highly dissatisfied with the service at U haul and was not surprised that I had heard that the workers were discussing how slow it had been in the store and their hopes for a busy year in 2024. Clearly Angel is not someone who wants to be there which is sad for all the people who may frequent U-Haul in the future. I don’t plan to be one of them and this could have been rectified by a simple five dollar exchange and some common courtesy.

Rating:

5.0

Zach Holik was friendly and helpful. He made what could have been a cold corporate experience very human and warm. Great hire.

Rating:

5.0

This is so convenient not only you can rent a storage unit but also a moving truck all at the same time

Rating:

5.0

The staff was extremely friendly and took good care of me. I would defiantly recommend this facility to anyone.

Rating:

5.0

Always receive a call if something does not look right with our until. Very friendly.

Rating:

5.0

Nice people very friendly

Rating:

5.0

The move-in process was easy and U-Haul communicated effectively with me the entire time.

Rating:

3.0

The UHAUL staff needs to be more respectful after you turn your back and walk away they say negative judgmental statements that’s unnecessary!! Karma

Rating:

5.0

Hallway lights would turn off much too frequently. Alarm sirens are too piercing and should be for office use only. Need to have a better control of the cockroach’s.

Rating:

4.0

Overall no complaints. Helpful staff and patient oriented

Rating:

5.0

I would like to commend your employee in cutting off my storage lock.

Rating:

4.0

Jonathon helped with the contract. Angel helped me get the lock on the storage room correctly. It's close and the staff was helpful

Rating:

5.0

The guys here are awesome. Very professional and a great asset to Uhaul.

Rating:

5.0

Bobby and staff were great Thank you 😊

Rating:

5.0

No soap in bathroom but understandable. Staff is friendly and facility is clean.

Rating:

5.0

Everyone was very friendly and helpful!

Rating:

5.0

Thank you

Rating:

5.0

The staff was very helpful and professional. Quite a contrast to the other companies who didn’t even answer the phone. Thank you for your professionalism. To top it off, I greatly appreciated the lock you provided.

Rating:

5.0

I really liked the Uhaul storage facility. I would continue to use it but I moved out of town. It seems very secure.

Rating:

5.0

PLEASURE DOING BUSINESS, WITH People who are happy to help strangers.

Rating:

3.0

Did not receive a welcome greeting when walking into the office. My unit had a blue tag on it and wasn’t ready for me to move in. The workers there didn’t know who I was or what or was doing there and was saying my unit number was for an auction unit and thought I was there for that! It seemed they didn’t know what was going on or anything I had signed up for online! They were friendly but just unprofessional…

Rating:

5.0

The employees were super nice both when I purchased boxes and rented a storage unit. Thank you!

Rating:

2.0

Never moved in and u Haul as of et has not reuned my money! Very disappointed!

Rating:

5.0

This place is great. It’s very secure. I like it. I wish i would have gotten a storage building here sooner. Everybody working here has been So friendly and very helpful.

Rating:

5.0

The facility was great no problems what so ever. The customer support call center for scheduling was not that great, the were supposed to call back to schedule a three day rental but never did. Thumbs up to the facility they were awesome.

Rating:

1.0

Poor at best, I returned the truck 1 day late due to the trailer mishap in Oklahoma ; (look into it)!!! So, your General Manager refused to rent me one of “his $19.95 Vans”! I would have had it back in 1 hour My father; whom; by the way has a ‘major credit card’, and would have rented it. Oh but he said;” I would have to rent another ‘panel truck’! My answer to this is why, all I have to move is one bed!! Please don’t hesitate to contact me if there are any questions or legitimate concerns. I declare under penalty of perjury that the information I have written is true and factual to the best of my knowledge.

Rating:

5.0

Great staff and easy use of storage!

Rating:

5.0

The staff were very kind and helpful. Anytime I had a question, they immediately had an answer. I was very grateful for their politeness after the hours of driving.

Rating:

5.0

Thank you

Rating:

5.0

Staff was very courteous and flexible which made our move out easy.

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

Hayden is a blessing, he has worked with due to my medical issues and catching covid. He was very understanding and just all around good person. He does what he can or finds any type of solution to help others out as best as possible. I would and will continue to rent from this facility, the office workers are always very pleasant as well I always greet with a smile and say thank you when we're leaving all around great team

Rating:

5.0

Lovely service. Very helpful. Was able to give us a better option then we originally had, making it much easier for us to move. Friendly and great customer service.

Rating:

5.0

The staff welcomed us in a cordial manner and answered our questions responsibly.

Rating:

5.0

Ok

Rating:

5.0

Awesome staff I left something in the cab and they called me right away. The truck was clean and drove great the whole way. The storage was very clean easy to find and had plenty of room to unload while others could drive by safely. Overall it was a great experience and I’ll definitely keep coming back

Rating:

2.0

Was over charged by almost 300$ was told an email would be sent to me explaining that it would be refunded by a guy in the San angelo branch named dylan... I nvr received the email nor an updated version of the reciept.. please lmk whatbis going to be about this. Katie weaver 3255005751 or katieweaver65@yahoo.com.

Rating:

5.0

UHAUL storage had better prices for storage unit, longer office hours, and convenient location for my needs.

Rating:

2.0

I feel the price was over the top - reasonable when I started renting, but took significant jumps year after year. The staff constantly parked in front of my unit. And if I was ever so much as a day late paying, I would get rude, threatening emails about confiscating my stuff and kicking me out. I have a credit score of 822 - I would never skip out on owed payment. Yet the rude emails made me feel like a beggar. I will not be recommending your facility to anyone I care for. Thank you.

Rating:

5.0

The two young men who received us were throughly versed in their knowledge of the facility and encouragingly provided direction and support for our present and future needs.

Rating:

5.0

The guy I spoke to in San Angelo he was really good at his job really honest and he really did me really good he knew what I wanted and what size and he took care of me I forgot his name but he is really good thank you guys

Rating:

5.0

During a very stressful move, uhaul staff in San Angelo and the uhaul policies that provided available storage for 30 days in an emergency situation allowed me to get my move complete by myself. Hayden, the young men and lady at the location and call center were so helpful and efficient every time.

Rating:

5.0

Great staff! Very helpful and friendly!

Rating:

5.0

Derrick was a great help. All staff were great. I will always continue to use U-haul.

Rating:

5.0

I enjoyed y’all stores buildings, I just wish y’all have bigger storage buildings!

Rating:

2.0

Very slow staff And very expensive

Rating:

5.0

Awesome experience

Rating:

5.0

Hayden was prompt on calling me about an email he received of me looking for a storage unit gave me all the information n took care of it on the phone.He was very polite,courteous and professional.Thank U Hayden

Rating:

3.0

no comment

Rating:

5.0

Great company

Rating:

5.0

Good service

Rating:

5.0

Would rent again

Rating:

2.0

I moved out on the 18th not the 22nd your guys in there were so slow that Grandma was faster than they were and she was dead

Rating:

5.0

Thank you all . Danny Young

Rating:

3.0

Botton if storage not sealed in one corner and open on top between compartments. Mice droppings. Increased cost did not justify storage space size.

Rating:

1.0

I was very impressed by the 2 friendly gentlemen that was working in the front. They addressed my questions and recommended other services. They were friendly it took no time at all to get the last minute service that was needed. I was very satisfied with the uhaul service in San Angelo, Texas. I would recommend this store to anyone. You will not be disappointed. Thanks Uhaul.

Rating:

3.0

Our storage unit had a leak so a lot of clothes and wall decor got ruined due to mold . Other than that it did it’s job .

Rating:

5.0

Give them a raise

Rating:

5.0

Uhaul in general is an impressive company and this store and facility in particular is the best of the best. From the folks who work the counter and will carry supplies to your car to the manager who when we first started renting the unit ran me to my house in the neighborhood when my wife and I had a problem with one of our cars there. We are using Uhaul for our move and will definitely use them if we need storage in our new town. Thank you!

Rating:

3.0

The storage units need refurbished. A little pricey compared to others. Was convenient due to uboxes being there. The employees work very hard and are very busy. But the place is overburdened. I don’t like to go there because it takes a very long time for service. There aren’t enough employees for the amount of customers.

Rating:

5.0

Only issue is the storage is a little tight in some areas for the bigger trucks

Rating:

5.0

The customer service that I received was very courteous friendly and they seem to understand our situation on hand and really enjoyed doing business with you thank you very

Rating:

5.0

Good Job

Rating:

5.0

Staff very professional and knowlegeable

Rating:

5.0

The staff was helpful and kind!

Rating:

5.0

Both the San Angelo facility as well as the Houston facility and employees made this unexpected rental need a very easy experience. Couldn't be more satisfied. The San Angelo employees went above and beyond to be helpful. Highly recommend.

Rating:

3.0

The unit was dirty as can be when I arrived and over the 2 months I had my items stored there they became absolutely covered in dirt that fell from the ceiling. If I didn't have a plastic cover over my mattress and vehicles seats they would have been ruined. Not a terrible experience but nothing was said about the dirt to me prior to moving my personal belongings in which definitely should have happened. Additionally, there were no lights in the unit itself which was unfortunate but a lock was provided to me so that was nice, didn't have to purchase or use my own.

Rating:

5.0

Very helpful

Rating:

5.0

Thanks for having everything we needed to store our things and get were we needed to go in a uhaul truck i would recommend you guys anytime i here someone needs to move God bless and be safe out there

Rating:

5.0

Great staff and facility. Would recommend to all my friends.

Rating:

5.0

There should be more places like u haul . They are very friendly . The most important thing about them they will work with you

Rating:

5.0

Very professional and understanding

Rating:

5.0

The guy that rented the space was flat. He did not tell me where to scan my card or tell me I had to have a round lock so had to get that cut off because of wrong keys. After that, smooth sailing

Rating:

5.0

The customer service guy inside needed help. Checking people in and out, checking units, and getting rentals ready.

Rating:

5.0

My facility is great, thank you. However, the guy that did check in was blah...did not say hello, was very flat when talking, did not tell me the price, give me receipt or where to swipe the card.

Rating:

5.0

I had great experience.

Rating:

5.0

Thank you all for your assistance during a very difficult time in my parents lives. Tornados are evil. Lavell showed his knowledge and upmost respect to me and my family. Thank you all!!

Rating:

3.0

I only used this unit for about 2 months but was moving stuff in and out frequently. We had a lot of issues but none major- access card not reading, doors wouldn't open etc

Rating:

5.0

They did a great job. The owners son was there leading the work. They were very respectful and stacked our home goods amazingly.

Rating:

5.0

Awesome

Rating:

5.0

Great service and people

Rating:

5.0

Super helpful Hayden made us feel cared for! Excellent service when I arrived at the store to sign the contract. Terrific young man!

Rating:

5.0

Nice place. Secure.

Rating:

4.0

The employee inside was very helpful and he was busy. Seems to need some help with outside work. That way it doesn’t take him away from serving customers inside.

Rating:

5.0

Great staff

Rating:

5.0

I am so impressed with the customer service at this U-haul. You have a good team at this store.

Rating:

5.0

If I need a storage facility in the future, I will choose u-haul again everytime.

Rating:

5.0

very friendly, courteous, and informative. did a great job! Will recommend to everyone .

Rating:

5.0

The gentlemen working the day I turned my truck in were phenomenal. Professional, courteous, and very accommodating. I came in contact with all three of them and they were all amazing.

Rating:

5.0

Great Service and Very Professional, Friendly and Courtesy Employees!

Rating:

4.0

X

Rating:

3.0

The employee didnt put in the computer that I moved out of storage unit.I leased a truck right after..i returned boxes and was told i would owe a couple dollars the next day..now im being billed 44.00

Rating:

5.0

Your service was an A+,Your help was very well appreciated. Your service on the renting storage was very much appreciated. Thank You. And we look forward to working with you.

Rating:

5.0

The lady was very helpful and did everything she can to help out.

Rating:

1.0

People here have no clue of how to do their jobs. They gave out wrong trucks, charged you excessively for wrong equipment. Forgot to put a dolly I paid for in truck. Very unfriendly and unprofessional

Rating:

5.0

Amazing service and friendly staff.

Rating:

5.0

Lydia and Scott were very professional and extremely helpful. Yozefu

Rating:

3.0

I rented a trailer to move to Ky I was suppose to get 1 month rental when I arrived in Owensboro Ky. No such luck Not only did I have to shell and extra 100 dollars when I got there. I got sent to 4 U

Rating:

5.0

Exceptional service and professional courtesy

Rating:

5.0

Very good customer service. Extremely knowledgeable and friendly.

Rating:

4.0

When I first arrived you only had one person on duty and she was very busy which made the customers uneasy. She did her best and was very friendly but I would recommend more help.

Rating:

1.0

No gate. Automatic doors didn't work. Didn't get an outside unit. Understaffed. Couldn't get an auto transport. They suck. Went with Budget Rental. Will never use Uhaul services of any kind again.

Rating:

5.0

Very Helpful & Friendly.

Rating:

5.0

Employees were super, super nice. Felt my stuff was one hundred percent safe. Would highly recommend.

Rating:

5.0

Quinton and Heather was very knowledgeable and friendly thanks for the storage unit and van. Great service!

Rating:

1.0

The U-Box experience was horrible, U-Haul needs to make the decision if they want to be in the storage container moving business or not. I've NEVER dealt with so many people that tried to pass the bu

Rating:

5.0

I highly recommend your storage facility..

Rating:

4.0

Quinton was a great help. Geat customer service.

Rating:

5.0

There was a lady that helped us I can’t remember her name but she excellent on 8/14 when we picked up Ubox

Rating:

3.0

The lady working there was very nice but she was the only one working and I had to unhitch my own trailer and leave it. she was very busy and needed more help.

Rating:

2.0

Paid for climate controlled, but inside storage unit was hot, even hallways were warm. Once gated access removed, security appeared more vulnerable. Frequent price increases became irritating.

Rating:

2.0

The San Angelo location is woefully understaffed and also understocked. I had major problems using U-Box and had to go entirely through corporate to resolve the issue. Local wasn't at all helpful.

Rating:

5.0

Excellent customer service!