Customer Reviews for U-Haul Moving & Storage of Rexburg

173 reviews

328 N 2nd E   Rexburg, ID 83440

(208) 881-9903

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 881-9903

328 N 2nd E
Rexburg, ID 83440

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Garth Jensen 
Rating:
5.0

The employee went above and beyond to help us!

Trell Kennett 
Rating:
5.0

The staff is super helpful and friendly asked several times if I needed anything else and made it easy for me to return and unload my thing

greag miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brennon warnick 
Rating:
4.0

Customer did not leave a comment.

Robert Hankinson 
Rating:
5.0

Nothing, they met us driving in, unhooked the trailer and processed the return on the spot. I wasn’t there more than 10 minutes. It was great.

David Casteel 
Rating:
5.0

I don't think anything could be improved. Brandy has an EXCELLENT business!

barbra mann 
Rating:
5.0

Customer did not leave a comment.

Makay Baker 
Rating:
5.0

Great manager. Helpful. Friendly.

Anthony Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kate Field 
Rating:
5.0

No complaints about anything. Thank you so much!

Janet Crawford 
Rating:
5.0

Customer did not leave a comment.

Tammy SORENSEN 
Rating:
5.0

Customer did not leave a comment.

David Hewes 
Rating:
5.0

Customer did not leave a comment.

Scott Burnett 
Rating:
5.0

Customer did not leave a comment.

jerrilyn olsen 
Rating:
5.0

Customer did not leave a comment.

Shawn Vang 
Rating:
5.0

Customer did not leave a comment.

Marissa Evans 
Rating:
5.0

Customer did not leave a comment.

Yorel Gould 
Rating:
5.0

Customer did not leave a comment.

GREGORY HILL 
Rating:
5.0

Customer did not leave a comment.

Jesse Morris 
Rating:
5.0

Customer did not leave a comment.

Larry Davis 
Rating:
5.0

Customer did not leave a comment.

Anna Kunz 
Rating:
5.0

Customer did not leave a comment.

Lakeram Narine 
Rating:
5.0

Customer did not leave a comment.

KELSON RIDING 
Rating:
5.0

The staff was friendly and extremely helpful on a very frigid morning. The whole process was very easy and I will definitely use them again if I have a need in Rexburg.

Lionel Hamilton 
Rating:
4.0

Customer did not leave a comment.

Jayson Geisler 
Rating:
5.0

Brandy N. was great. Helpful, proficient, friendly, cheerful and professional

Brent Goodey 
Rating:
1.0

Fuel gage was faulty amehich caused me to put to much gas in the car and didn't offer me a credit towards my service.

Gavin Rodrigues 
Rating:
5.0

Customer did not leave a comment.

Kathleen Arentz 
Rating:
4.0

Customer did not leave a comment.

Jane Ellen Solomon 
Rating:
5.0

Tire on car transport was balled and needed replacement before I left on my road trip. They did everything to make it right. Overall a good job. The one way price rental was horribly expensive. I took it to a place in my city that needed a car transport, so I felt like I had done them a favor. The place I took it to seemed indifferent about that when I got back.

kelton thompson 
Rating:
5.0

Nothing I can think of. Everyone was friendly.

Skyler Christensen 
Rating:
5.0

Customer did not leave a comment.

scott richards 
Rating:
5.0

The gentleman who checked the equipment in was courteous and very helpful.

Christine Makahilahila 
Rating:
5.0

Nothing...it works perfectly!

Dennis Nelson 
Rating:
5.0

Customer did not leave a comment.

Michael Warn 
Rating:
4.0

Customer did not leave a comment.

Jessica Gunderson 
Rating:
5.0

Customer did not leave a comment.

Connie Mendoza 
Rating:
5.0

Excellent good service and good equipment.

Francisco Perez 
Rating:
4.0

Customer did not leave a comment.

Angelia Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Cynthia Perry 
Rating:
4.0

A small u-haul outlet but Randy was very personable and helpful. It would have been nice to have the car dolly and the truck at the same location so that we didn't have to drive to 2 locations to get what we needed. The equipment performed as expected.

chris fulghum 
Rating:
5.0

Brandy Nelson always goes the extra mile with my needs...she's a Stellar Employee...because of agents like her there's nothing to need improving at this location...

Dennis Nelson 
Rating:
5.0

Customer did not leave a comment.

Logan McCurdy 
Rating:
5.0

Customer did not leave a comment.

Justin Kohler 
Rating:
5.0

The women that helped check me in and out were very helpful and efficient!

Jackie Nygaard 
Rating:
5.0

Customer did not leave a comment.

KAREN TANNER 
Rating:
5.0

Customer did not leave a comment.

Michele Rigby 
Rating:
5.0

Customer did not leave a comment.

Jeff Spears 
Rating:
4.0

Customer did not leave a comment.

Jared Pabawena 
Rating:
5.0

The actual location we ended up renting from, the employee was wonderful and very helpful. Over the whole process was confusing the mess. We called 3 months in advance to set up a reservation for u-haul. The reservation was going from Rexburg to Idaho falls. I called a week and the day before to confirm the reservation. I did not receive a call the day before tell me where to go to pick up the equipment. I had to call late that night to figure out where I'd be picking up. According to all of the emails and confirmation information I received, they should have called me. I don't know why they never called me. The person who eventually told me where is supposed to be picking up, did not tell me that I would be picking up in Idaho falls, we reversed to pick up an rexburg. They told me it was the U-Haul by the dairy queen. There is a U-Haul by the dairy Queen in rexburg, so I just assumed our reservation stayed in rexburg. They should have told us it got changed Idaho falls. The day of a reservation that we ended up going to the wrong location, the one by the dairy Queen in rexburg, because I was never told the actual street address or that the reservation has changed Idaho falls. When you arrived of being replication, employee at the U-Haul informed us that our reservation was actually in Idaho falls. I called the location in Idaho falls, and they told me I didn't have a reservation in Idaho falls. I went back to talk to the U-Haul employee in the Rexburg location, and she said the Idaho falls location was wrong and called them herself. The Idaho falls employee admitted he thought I was only talking about a dolly reservation, which doesn't make any sense because I didn't say the word Dolly once, and that's why he told me there was a reservation. This was so unnecessarily stressful and complicated. The employer ended up talking to in Rexburg was very helpful in getting our issues solved, however the store in Idaho falls was extremely unhelpful.

emily daniels 
Rating:
5.0

Nothing, this was the best U-haul pick up we have EVER experienced

Carol Handley 
Rating:
5.0

Not a Dam thing!...😄

Dennis Nelson 
Rating:
4.0

Place was under major construction building the climate controlled storage facility.

FRANK DEYO 
Rating:
5.0

Awesome experience - well run store

thomas adams 
Rating:
1.0

The trailer was not locked down We had Andrew pull the picture and you can clearly see that it was not locked. I need to be refunded immediately…. I will be calling the manager Brandt in the morning.

LINDSEE NAIL 
Rating:
5.0

Customer did not leave a comment.

Emily Holyoak 
Rating:
5.0

Johnny and Regina at the Rexburg, ID office (348 N 2nd E) were EXTREMELY helpful. They answered all of my questions and heard my concerns.

Kyle Jensen 
Rating:
5.0

You were very kind and helpful

Richard Jones 
Rating:
5.0

Customer did not leave a comment.

Kearis Ochs 
Rating:
3.0

Not easily visible until you almost pass it. Better signage needed on street. Friendly, helpful staff.

Danielle Sansoucie 
Rating:
5.0

Customer did not leave a comment.

Joe Montezuma 
Rating:
5.0

Customer did not leave a comment.

aimee jordan 
Rating:
5.0

Reygina was super helpful! Answered all our questions and helped us get on our way with the truck quickly.

Rachel Grayson 
Rating:
4.0

We used less UBox containers than what we ordered, and we still haven't gotten a refund. Other than that, the service was excellent and very easy to do ourselves.

Rating:
5.0

Customer did not leave a comment.

Russell Daines 
Rating:
3.0

I drove the truck 8 miles and had it for an hour. They tried to claim that I had used enough gas that I should have put more in it than I did. Something isn’t right here.

Mark Davidson 
Rating:
5.0

The staff and manager are amazing. They were very understanding and helpful.

Richard Ney 
Rating:
5.0

Your employees are friendly and knowledgeable. Andrew and Isaiah were polite and efficient. Brandy June is very sweet and consensus. She reminds me of my daughter.

larry muckenfuss 
Rating:
5.0

Customer did not leave a comment.

Matthew Peterson 
Rating:
5.0

Customer did not leave a comment.

Larry Weigel 
Rating:
5.0

Thank u

Ben eggleston 
Rating:
5.0

Central scheduling needs to confirm with actual u-haul facility doing the work that they will be fully staffed at the exact time of appt. before U-Haul sends automated appt. reminders. This is especially important in facilities that may have staffing challenges.

Jane Frisch 
Rating:
3.0

Customer did not leave a comment.

Daniel Baker 
Rating:
5.0

I can’t stress enough how exceptional the customer service was. The hitch was installed quickly and the manager Brandy was also instrumental in assisting me with picking out a bike rack in store which was my main reason for the hitch in the first place. This was a perfect one stop shop and I’m so grateful for their attention to detail and dedication to service.

Katherine Thomas 
Rating:
5.0

Thank you for being so professional.

lola deussen 
Rating:
4.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

Good

Frank DUENAS 
Rating:
5.0

Customer did not leave a comment.

Emmett Roberts 
Rating:
5.0

Customer did not leave a comment.

Max Fisher 
Rating:
5.0

Customer did not leave a comment.

ALLEN CUTLER 
Rating:
5.0

Overall the vehicle (10 foot truck) was well maintained, clean and great to drive. One thing that could improve for sure, I was that the vehicle was leaking. I do not know if it was water or oil, but after driving for 10 to 15 minutes, and when I got to my destination it was leaking fast. So it’s good to check before hand.

Miguel Palma Coelho 
Rating:
3.0

Customer did not leave a comment.

Henry Li 
Rating:
4.0

Customer did not leave a comment.

Heather Monson 
Rating:
5.0

Both times I returned a trailer to this location the lady who checked us back in was great. She is very friendly and upbeat. She is great.

Eric Oathes 
Rating:
5.0

Again top notch service!

Amie Smith 
Rating:
5.0

The staff was excellent, and it was a quick east process

Wayne Dyck 
Rating:
5.0

Customer did not leave a comment.

Anthony Parker 
Rating:
5.0

Customer did not leave a comment.

Geary Curtis 
Rating:
5.0

Customer did not leave a comment.

Josh Spencer 
Rating:
5.0

Awesome and friendly customer service. She was excellent!

Natalie Tibbitts 
Rating:
5.0

Customer did not leave a comment.

melline thompson 
Rating:
5.0

Customer did not leave a comment.

james walters 
Rating:
5.0

Very friendly staff, reliable equipment, and responsive to questions.

Gary Chapman 
Rating:
5.0

I am satisfied. The employees were very helpful and the service was exactly what I needed.

Jacob Mueller 
Rating:
5.0

Perfect service

joseph gunniyi 
Rating:
5.0

Brandy went above and beyond in exceptionally freezing temperatures to make sure we were set up for success. Exceptional customer service!!

Derek Johnson 
Rating:
5.0

The Lady who helped at pick-up and drop off was nothing but nice and professional. A pleasant experience all around!

Jerrod Mercer 
Rating:
5.0

Nothing! Everything was great!!!

jasmin cruz 
Rating:
5.0

Customer did not leave a comment.

Warren Smith 
Rating:
4.0

Send me an email confirming my drop off with receipt

Jason Arterburn 
Rating:
5.0

Rexburg was amazing. The pick up in Wenatchee was not only once but twice the worst experience I have ever had

Jason Verbeck 
No reviews have been submitted for this location.

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