Customer Reviews for U-Haul Moving & Storage of Redford

5,514 reviews

12768 Inkster Rd   Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd, Uhaul center is between Schoolcraft(96) and Plymouth rd on Inkster Rd)

(313) 255-2960

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(313) 255-2960

12768 Inkster Rd
Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd, Uhaul center is between Schoolcraft(96) and Plymouth rd on Inkster Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

At the last minute, the van was changed because the original van was fenced in by other vehicles. During the switchover, dashboard indicators did not get reviewed. After getting on the road, the vehicle got a flat due to low tire pressure. It took over 2 hours to get a tire change and the store I needed to go to was closed. I paid over $60.00 and was on the road for 3 hours, but couldn’t pickup my item. A complete waste of effort.

Jeffery Thomas 
Rating:
1.0

Payment for the Credit card swipe didn't work, operator (lady) in there took the physcial card and entered into the system. Later, same day, PAR*SMOOTHIE KING SK for $21. 56 fradulant purchase attempt was made on the credit card. Luckly, the card declined the charge. No where else the card was used after the U-haul rental. Please investigate this and do necessary follow up.

Sudhakar Kesamneni 
Rating:
3.0

The van I had 3027, the transmission felt like it was slipping. Also, I left $440 in cash in the center console under the cup holder and if the employees found it, they stole it, and if they didn’t find it, it confirms they don’t clean the equipment as thoroughly as they should. I rented another van from this location and it was dirty and had garbage in the same center console.

KRISTYN LEE BARRETT 
Rating:
4.0

Usually great staff, always attentive and helpful.

David Wilson 
Rating:
4.0

Customer did not leave a comment.

Steve Girolamo 
Rating:
5.0

Honor your quotes. When I made my reservation on 3/12 /24. The collision insurance was $11, but when I went to pick the rental I was charged $15. The only explanation I received was “It just went up!”🤷🏽‍♀️ That explanation just doesn’t settle with me~

MARY LOUISE HOLSEY 
Rating:
5.0

Customer did not leave a comment.

Nira Dolan 
Rating:
5.0

Keep up the good work

emad Zumot 
Rating:
5.0

Customer did not leave a comment.

Cheryl Meyer 
Rating:
4.0

Customer did not leave a comment.

Steven Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Willie Hurt 
Rating:
4.0

The employees were very helpful and friendly.

Chester Zuchowski 
Rating:
5.0

The cargo van I rented had a non-functioning tail light and a cracked sideview mirror. Otherwise, everything else was great.

Tina Chapman 
Rating:
5.0

Customer did not leave a comment.

DONALD GILBEAU 
Rating:
5.0

Customer did not leave a comment.

TRAWN MITCHELL 
Rating:
5.0

Customer did not leave a comment.

kenneth Daniels 
Rating:
5.0

Customer did not leave a comment.

Temica Thomas 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCARVELIS 
Rating:
5.0

Customer did not leave a comment.

John Cmolachn 
Rating:
4.0

Excellent location and staff, always real good and friendly.

David Wilson 
Rating:
5.0

The front end was very much out of alignment. A very rough ride, I seriously did not feel safe in this truck. I've never had this problem before.

Harvey Olshansky 
Rating:
5.0

Customer did not leave a comment.

Temica Thomas 
Rating:
5.0

Customer did not leave a comment.

Jae Hwan Lee 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DARYL WATKINS 
Rating:
5.0

Customer did not leave a comment.

Harvey Olshansky 
Rating:
3.0

Truck mileage was wrong. I had to go back in to get it adjusted to actual mileage. Felt deceived. Not cool

Jaime Nicolau 
Rating:
5.0

Customer did not leave a comment.

Tashina Chubbs 
Rating:
5.0

Customer did not leave a comment.

Daniel Daniel 
Rating:
5.0

They gave a van there was a dog in the truck which stinks and flees I didn't notice till l turn the heat

Nizar Yassine 
Rating:
5.0

Great!

Ahmed Dara 
Rating:
5.0

Check condition of windshield wipers and tires for tread wear please.

David Wilson 
Rating:
5.0

Customer did not leave a comment.

Douglasse Sieber 
Rating:
5.0

Customer did not leave a comment.

Bryan Pellegrino 
Rating:
5.0

Nice staff

Shantae Carter 
Rating:
5.0

Customer did not leave a comment.

Scott Hall  |  First Impressions 
Rating:
3.0

It was the most beat up truck ever! Smelled like weed and lots of broken parts in it. The steering wheel wasn’t in line either. Not impressed at all.

ELIZABETH ANN WILLIAMS 
Rating:
5.0

1st time using Redford location. Fantastic experience. Quick service and very helpful attitude. I will plan to return on my next rental need.

Kevin Riehl 
Rating:
3.0

Rented an auto transport trailer. Upon pick up, the trailer was covered on hard snow/ ice. Aswell at the tire straps were frozen solid. This made it very difficult to load the vehicle onto the trailer and strap it safely and properly

Hassan Abdallah 
Rating:
5.0

Always great service at the Livonia location on Inkster road! Even in the middle of a snowstorm this past Saturday. Next time I rent the enclosed trailer!

David Holgate 
Rating:
5.0

The management was professional and courteous. They answered all my questions and explained everything clearly. They made our day worthwhile and worry free.

Barbara Rhem 
Rating:
4.0

I should have asked for a credit since the washer solvent was bone dry and on the on a forty morning washer solvent was needed. The remainder of the experience was fine including the roll down windows.Perfect for our needs.

David Wilkes 
Rating:
5.0

Customer did not leave a comment.

Chloe Edwards 
Rating:
4.0

The cargo van I rented was dirty inside and out the windows were dirty inside and garbage was still left in the van

Robert Bower 
Rating:
5.0

Very happy. All was a great Experience. Another day, will be Using u haul, again Happy 2024

Patrick Beaudoin 
Rating:
5.0

While the facility is well maintained and staff is friendly, the cost of storage for a small space increased from $74 to $79 to $85 over the course of 2 years. Understandable that U-haul is in business to make a profit, but a senior discount or rate freeze for seniors over 80 who have stored with U-haul for more than one year would have been helpful. Respectable experience overall, but there are other facilities offering small spaces for much less.

dorris bartlett  |  Overall Experience 
Rating:
5.0

Friendly staff. New Vehicle. $19.95 local a bit deceiving because it's .69 per mile as well, but relatively affordable for what was needed for this move.

dorris bartlett 
Rating:
4.0

If a reservation changes location due to availability, a phone call to the customer should be done.

Sebastian Cacciola 
Rating:
4.0

Although my experience went well, the driver side door would not latch unless you slammed it extremely hard, and the wiper blade were in terrible condition.

Wayne Vaughn 
Rating:
5.0

Customer did not leave a comment.

Bryan Pellegrino 
Rating:
5.0

Customer did not leave a comment.

Michael Tattersall 
Rating:
1.0

Communication. As a first time U-Haul renter I was not explained anything. I know it was 20 min before closing but I was not explained anything. I asked if I could return to a different location and I was told NO. With no explanation or other possibilities. I have U-Haul place 3 minutes from my home, and I had to drive 15 miles back, plus my actual vehicle, to drop it off. In the middle of rush hour and rain. Wasn’t even given instruction on how to return aside from drop the truck and key. Christopher A was no help. I will never use U-Haul again.

britaney gawne 
Rating:
5.0

Customer did not leave a comment.

Brad Ahlijian 
Rating:
5.0

Customer did not leave a comment.

WAYNE ANTHONY KINNEY 
Rating:
5.0

Customer did not leave a comment.

Shaun OConnell 
Rating:
4.0

Customer did not leave a comment.

Betty Lake  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harvey Reid 
Rating:
3.0

i didn't move out. The office charges me twice for my unit and then gave me a 20.00-dollar late fee. The manager was supposed to fix but I never recieved.bank charge me twice. I am now getting a overdraft charge on my checking account.

Karen Hunter-Griffin  |  Overall Experience 
Rating:
5.0

Nothing. Your facility was easy to access, your staff were knowledgeable and helped us with the check in process and our needed moving supplies. The truck was clean and ready to go when as planned. overall a great experience.

Lisa Russell 
Rating:
5.0

Customer did not leave a comment.

Reginald Woodford 
Rating:
5.0

Customer did not leave a comment.

Todd Shatley 
Rating:
5.0

N/A

Kevin Caggins 
Rating:
5.0

Staff was exceptional..

kenneth Daniels 
Rating:
5.0

Excellent customer service

John Moulton 
Rating:
5.0

Customer did not leave a comment.

Damario Atkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Ramos 
Rating:
5.0

First time experience went well.

Susan Johnston 
Rating:
5.0

Eldred chestnut

Eldred Chestnut 
Rating:
5.0

The cost per mile is ridiculous... For a simple 30 mile move of appliances, I was charged over $90... $20 for the rental, $11 for insurance, $7 for the dolly... And I broght it back with a little extra gas and clean... Over $50 for milage... A bit much but the staff were great and the vehicle clean...

FELINA MARIE PERFECT 
Rating:
5.0

Customer did not leave a comment.

saddquia allen 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TELLUE NEWTON 
Rating:
5.0

Wonderful experience, Two Thumbs Up 👍👍

Kevin james Keoshian 
Rating:
3.0

Be more attentive. Easy transaction, but didn’t ask me if I wanted coverage or additions before giving me my total and telling me to pay. Materials and trucks were not well maintained at all- dirty and dusty. Staff was immensely uninterested and did not make my experience welcoming at all.

Bianca White 
Rating:
1.0

Dolly was not in the truck

Besart Kukeli 
Rating:
5.0

I don't understand why I go through online entering all of my information just to get to the store and have to do it all again?

FELINA PERFECT 
Rating:
5.0

Customer did not leave a comment.

Tomeika Murry 
Rating:
5.0

Customer did not leave a comment.

Richard Maddin 
Rating:
5.0

Customer did not leave a comment.

toi lindsey 
Rating:
5.0

Customer did not leave a comment.

Jamila Lewis 
Rating:
4.0

After starting the rented van, two warnings displayed on the dashboard regarding low tire pressure for both the right and left rear tires. These items should be resolved by U-Haul prior to renting out their equipment. Upon pressing the information button, I saw that 3 tires were in the mid-50's and one tire was over 70 lbs. Per the actual tire, they s/b inflated to 80 lbs.

Michael Zukowski 
Rating:
5.0

That was one thirsty truck.

Steven Bollinger 
Rating:
5.0

Absolutely nothing, fast friendly service was given.

jason alberty 
Rating:
5.0

Check engine light was on but was told it’s the sensor. Trucks could use updating… roll down windows and non-power locks.

Tammie Carras 
Rating:
5.0

Customer did not leave a comment.

chris ostrowski 
Rating:
5.0

Customer did not leave a comment.

Francisco Ponce 
Rating:
5.0

Customer did not leave a comment.

Deborah Brown 
Rating:
4.0

Customer did not leave a comment.

Daniel Daniel 
Rating:
3.0

Trailer had trash inside. Ramp was slightly bent so it was very hard to get pins into sleeves. Hammer was left inside trailer. Trailer towed fine.

William Riley 
Rating:
5.0

Customer did not leave a comment.

Julie Cassar 
Rating:
1.0

The staff that this location is extremely rude. Name tags were not worn so not sure who the guy is but he is the most unprepared person. Picking up boxes at 9am and nothing was ready and he says oh I didn't know you would actually be here at 9.... why schedule a time if I'm not going to be there. The girl behind the counter has a totally shitty attitude and doesn't bother to lift her bed out of her phone. All while I'm sure management is just there sitting on their asses

Joshua Gorman 
Rating:
5.0

The van was clean, but the S.M.E.L.L. sprayed air freshener multiple times. glad i wasn't transporting fabric items...

LeAnn Gaffke 
Rating:
5.0

Customer did not leave a comment.

Lynne Roberts 
Rating:
5.0

We rent from here a lot. They are very friendly and helpful.

Eric Ellis 
Rating:
5.0

Customer did not leave a comment.

Terance Mcneal 
Rating:
3.0

Customer did not leave a comment.

Shannon Guyton 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN ROGERS 
Rating:
5.0

Customer did not leave a comment.

KAREN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Cedric Miller 
Rating:
2.0

Hire people. Buy modern equipment. Have trucks with power windows and cruise control

Charles Cwiek 
Rating:
5.0

Customer did not leave a comment.

Ronald Buczek 
Rating:
5.0

Customer did not leave a comment.

Trolley Dixon 
Rating:
5.0

Very nice staff

Jaret Johnson 
Rating:
5.0

Customer did not leave a comment.

James Todd 
Rating:
5.0

Customer did not leave a comment.

Rand Carter 
Rating:
5.0

Customer did not leave a comment.

Robert Tripp 
Rating:
5.0

Although the truck was clean and probably well maintained, it was old and I was fearful it would break down. Very bumpy ride and shook a lot. I gripped on tight to the steering wheel in order to keep it straight. Maybe needs a wheel alignment. Definitely needs new tires.

Patricia Nothaft 
Rating:
5.0

Customer did not leave a comment.

Rosalynn Cowans  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ZAHKIA MAKAYLA-GERALDINE WILLIAMS  |  Overall Experience 
Rating:
5.0

No complaints

Rashida Beasley  |  Overall Experience 
Rating:
4.0

Happy with the price and that its heated,

Ryan Mayrand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZEBULON SMITH  |  Online Move In 
Rating:
3.0

Price raised for nothing.

MICHAEL SMITH  |  Overall Experience 
Rating:
5.0

Friendly Staff and reasonable rates, in addition to a vast assortment of moving vehicles.

Richard Mucha  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Saga Abdallah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Coleman  |  Overall Experience 
Rating:
3.0

Well maintained usual building .

Donnell Brewer  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Diamond Taylor  |  Overall Experience 
Rating:
3.0

Customer service is awful, especially when trying to call in. I’ve waited over 40 minutes each time I tried to contact the store.

Richie Han  |  First Impressions 
Rating:
5.0

Connor was incredibly helpful and kind. There was a problem with my reservation and he managed to get everything fixed very quickly.

meghan weis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Clyburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Harmon  |  Online Move In 
Rating:
5.0

I needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.

denein farmer  |  Overall Experience 
Rating:
5.0

I would like to have had a down level locker

Tanya Cook  |  Online Move In 
Rating:
4.0

the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

Sarita Fluker  |  Overall Experience 
Rating:
5.0

the staff there is awesome

Karen Hunter-Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charityleeann Oates  |  Overall Experience 
Rating:
5.0

Thank you so much ver good storage no problem s very nice employees

Gwendolyn Mack  |  Overall Experience 
Rating:
5.0

Very pleased with the service.

Nathaniel Pointzes  |  First Impressions 
Rating:
5.0

Marina was awesome and Alex was very helpful!!

WEndy Sivley  |  First Impressions 
Rating:
5.0

No real complaints. Thank you.

CARMEN SPATZ  |  Overall Experience 
Rating:
5.0

staff is great

Karen Hunter-Griffin  |  First Impressions 
Rating:
5.0

Very nice and professional young lady Thank You

Gwendolyn Mack  |  First Impressions 
Rating:
5.0

Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.

Sharon Bickford  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

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