Customer Reviews for U-Haul Moving & Storage of Redford

5,509 reviews

12768 Inkster Rd   Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd, Uhaul center is between Schoolcraft(96) and Plymouth rd on Inkster Rd)

(313) 255-2960

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(313) 255-2960

12768 Inkster Rd
Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd, Uhaul center is between Schoolcraft(96) and Plymouth rd on Inkster Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Honor your quotes. When I made my reservation on 3/12 /24. The collision insurance was $11, but when I went to pick the rental I was charged $15. The only explanation I received was “It just went up!”🤷🏽‍♀️ That explanation just doesn't settle with me~

MARY LOUISE H. 
Rating:
5.0

Customer did not leave a comment.

Nira D. 
Rating:
5.0

Keep up the good work

emad Z. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Willie H. 
Rating:
4.0

The employees were very helpful and friendly.

Chester Z. 
Rating:
5.0

The cargo van I rented had a non-functioning tail light and a cracked sideview mirror. Otherwise, everything else was great.

Tina C. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

TRAWN M. 
Rating:
5.0

Customer did not leave a comment.

kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Temica T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Excellent location and staff, always real good and friendly.

David W. 
Rating:
5.0

The front end was very much out of alignment. A very rough ride, I seriously did not feel safe in this truck. I've never had this problem before.

Harvey O. 
Rating:
5.0

Customer did not leave a comment.

Temica T. 
Rating:
5.0

Customer did not leave a comment.

Jae Hwan L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DARYL W. 
Rating:
5.0

Customer did not leave a comment.

Harvey O. 
Rating:
3.0

Truck mileage was wrong. I had to go back in to get it adjusted to actual mileage. Felt deceived. Not cool

Jaime N. 
Rating:
5.0

Customer did not leave a comment.

Tashina C. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

They gave a van there was a dog in the truck which stinks and flees I didn't notice till l turn the heat

Nizar Y. 
Rating:
5.0

Great!

Ahmed D. 
Rating:
5.0

Check condition of windshield wipers and tires for tread wear please.

David W. 
Rating:
5.0

Customer did not leave a comment.

Douglasse S. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Nice staff

Shantae C. 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  First Impressions 
Rating:
3.0

It was the most beat up truck ever! Smelled like weed and lots of broken parts in it. The steering wheel wasn't in line either. Not impressed at all.

ELIZABETH ANN W. 
Rating:
5.0

1st time using Redford location. Fantastic experience. Quick service and very helpful attitude. I will plan to return on my next rental need.

Kevin R. 
Rating:
3.0

Rented an auto transport trailer. Upon pick up, the trailer was covered on hard snow/ ice. Aswell at the tire straps were frozen solid. This made it very difficult to load the vehicle onto the trailer and strap it safely and properly

Hassan A. 
Rating:
5.0

Always great service at the Livonia location on Inkster road! Even in the middle of a snowstorm this past Saturday. Next time I rent the enclosed trailer!

David H. 
Rating:
5.0

The management was professional and courteous. They answered all my questions and explained everything clearly. They made our day worthwhile and worry free.

Barbara R. 
Rating:
4.0

I should have asked for a credit since the washer solvent was bone dry and on the on a forty morning washer solvent was needed. The remainder of the experience was fine including the roll down windows.Perfect for our needs.

David W. 
Rating:
5.0

Customer did not leave a comment.

Chloe E. 
Rating:
4.0

The cargo van I rented was dirty inside and out the windows were dirty inside and garbage was still left in the van

Robert B. 
Rating:
5.0

Very happy. All was a great Experience. Another day, will be Using u haul, again Happy 2024

Patrick B. 
Rating:
5.0

While the facility is well maintained and staff is friendly, the cost of storage for a small space increased from $74 to $79 to $85 over the course of 2 years. Understandable that U-haul is in business to make a profit, but a senior discount or rate freeze for seniors over 80 who have stored with U-haul for more than one year would have been helpful. Respectable experience overall, but there are other facilities offering small spaces for much less.

dorris b.  |  Overall Experience 
Rating:
5.0

Friendly staff. New Vehicle. $19.95 local a bit deceiving because it's .69 per mile as well, but relatively affordable for what was needed for this move.

dorris B. 
Rating:
4.0

If a reservation changes location due to availability, a phone call to the customer should be done.

Sebastian C. 
Rating:
4.0

Although my experience went well, the driver side door would not latch unless you slammed it extremely hard, and the wiper blade were in terrible condition.

Wayne V. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

Communication. As a first time U-Haul renter I was not explained anything. I know it was 20 min before closing but I was not explained anything. I asked if I could return to a different location and I was told NO. With no explanation or other possibilities. I have U-Haul place 3 minutes from my home, and I had to drive 15 miles back, plus my actual vehicle, to drop it off. In the middle of rush hour and rain. Wasn't even given instruction on how to return aside from drop the truck and key. Christopher A was no help. I will never use U-Haul again.

britaney G. 
Rating:
5.0

Customer did not leave a comment.

Brad A. 
Rating:
5.0

Customer did not leave a comment.

WAYNE ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

Shaun O. 
Rating:
4.0

Customer did not leave a comment.

Betty L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harvey R. 
Rating:
3.0

i didn't move out. The office charges me twice for my unit and then gave me a 20.00-dollar late fee. The manager was supposed to fix but I never recieved.bank charge me twice. I am now getting a overdraft charge on my checking account.

Karen H.  |  Overall Experience 
Rating:
5.0

Nothing. Your facility was easy to access, your staff were knowledgeable and helped us with the check in process and our needed moving supplies. The truck was clean and ready to go when as planned. overall a great experience.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Reginald W. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

N/A

Kevin C. 
Rating:
5.0

Staff was exceptional..

kenneth D. 
Rating:
5.0

Excellent customer service

John M. 
Rating:
5.0

Customer did not leave a comment.

Damario A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary R. 
Rating:
5.0

First time experience went well.

Susan J. 
Rating:
5.0

Eldred chestnut

Eldred C. 
Rating:
5.0

The cost per mile is ridiculous... For a simple 30 mile move of appliances, I was charged over $90... $20 for the rental, $11 for insurance, $7 for the dolly... And I broght it back with a little extra gas and clean... Over $50 for milage... A bit much but the staff were great and the vehicle clean...

FELINA MARIE P. 
Rating:
5.0

Customer did not leave a comment.

saddquia A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TELLUE N. 
Rating:
5.0

Wonderful experience, Two Thumbs Up 👍👍

Kevin james K. 
Rating:
3.0

Be more attentive. Easy transaction, but didn't ask me if I wanted coverage or additions before giving me my total and telling me to pay. Materials and trucks were not well maintained at all- dirty and dusty. Staff was immensely uninterested and did not make my experience welcoming at all.

Bianca W. 
Rating:
1.0

Dolly was not in the truck

Besart K. 
Rating:
5.0

I don't understand why I go through online entering all of my information just to get to the store and have to do it all again?

FELINA P. 
Rating:
5.0

Customer did not leave a comment.

Tomeika M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

toi L. 
Rating:
5.0

Customer did not leave a comment.

Jamila L. 
Rating:
4.0

After starting the rented van, two warnings displayed on the dashboard regarding low tire pressure for both the right and left rear tires. These items should be resolved by U-Haul prior to renting out their equipment. Upon pressing the information button, I saw that 3 tires were in the mid-50's and one tire was over 70 lbs. Per the actual tire, they s/b inflated to 80 lbs.

Michael Z. 
Rating:
5.0

That was one thirsty truck.

Steven B. 
Rating:
5.0

Absolutely nothing, fast friendly service was given.

jason A. 
Rating:
5.0

Check engine light was on but was told it's the sensor. Trucks could use updating… roll down windows and non-power locks.

Tammie C. 
Rating:
5.0

Customer did not leave a comment.

chris O. 
Rating:
5.0

Customer did not leave a comment.

Francisco P. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
3.0

Trailer had trash inside. Ramp was slightly bent so it was very hard to get pins into sleeves. Hammer was left inside trailer. Trailer towed fine.

William R. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
1.0

The staff that this location is extremely rude. Name tags were not worn so not sure who the guy is but he is the most unprepared person. Picking up boxes at 9am and nothing was ready and he says oh I didn't know you would actually be here at 9.... why schedule a time if I'm not going to be there. The girl behind the counter has a totally shitty attitude and doesn't bother to lift her bed out of her phone. All while I'm sure management is just there sitting on their asses

Joshua G. 
Rating:
5.0

The van was clean, but the S.M.E.L.L. sprayed air freshener multiple times. glad i wasn't transporting fabric items...

LeAnn G. 
Rating:
5.0

Customer did not leave a comment.

Lynne R. 
Rating:
5.0

We rent from here a lot. They are very friendly and helpful.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Terance M. 
Rating:
3.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN R. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Cedric M. 
Rating:
2.0

Hire people. Buy modern equipment. Have trucks with power windows and cruise control

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Trolley D. 
Rating:
5.0

Very nice staff

Jaret J. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Rand C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Although the truck was clean and probably well maintained, it was old and I was fearful it would break down. Very bumpy ride and shook a lot. I gripped on tight to the steering wheel in order to keep it straight. Maybe needs a wheel alignment. Definitely needs new tires.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
1.0

Where do I start? I was greeted by a female clerk saying what's up how can I help you? Highly unprofessional customer service. Next I hand her my driving license she tossed it back to me. I was suppose to have the uhaul for 8 hours instead I took it back after 1 hours because I just couldn't stop thinking about the service I experienced

LATONYA RENEE C. 
Rating:
3.0

Customer did not leave a comment.

Carlos J. 
Rating:
3.0

Friendly service, though truck was not clean, and check engine light came on.

Greg D. 
Rating:
4.0

Customer did not leave a comment.

Earl W. 
Rating:
5.0

Customer did not leave a comment.

Rosalynn C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ZAHKIA MAKAYLA-GERALDINE W.  |  Overall Experience 
Rating:
5.0

No complaints

Rashida B.  |  Overall Experience 
Rating:
4.0

Happy with the price and that its heated,

Ryan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZEBULON S.  |  Online Move In 
Rating:
3.0

Price raised for nothing.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Friendly Staff and reasonable rates, in addition to a vast assortment of moving vehicles.

Richard M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Saga A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela C.  |  Overall Experience 
Rating:
3.0

Well maintained usual building .

Donnell B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Diamond T.  |  Overall Experience 
Rating:
3.0

Customer service is awful, especially when trying to call in. I’ve waited over 40 minutes each time I tried to contact the store.

Richie H.  |  First Impressions 
Rating:
5.0

Connor was incredibly helpful and kind. There was a problem with my reservation and he managed to get everything fixed very quickly.

meghan w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Online Move In 
Rating:
5.0

I needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.

denein f.  |  Overall Experience 
Rating:
5.0

I would like to have had a down level locker

Tanya C.  |  Online Move In 
Rating:
4.0

the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

Sarita F.  |  Overall Experience 
Rating:
5.0

the staff there is awesome

Karen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charityleeann O.  |  Overall Experience 
Rating:
5.0

Thank you so much ver good storage no problem s very nice employees

Gwendolyn M.  |  Overall Experience 
Rating:
5.0

Very pleased with the service.

Nathaniel P.  |  First Impressions 
Rating:
5.0

Marina was awesome and Alex was very helpful!!

WEndy S.  |  First Impressions 
Rating:
5.0

No real complaints. Thank you.

CARMEN S.  |  Overall Experience 
Rating:
5.0

staff is great

Karen H.  |  First Impressions 
Rating:
5.0

Very nice and professional young lady Thank You

Gwendolyn M.  |  First Impressions 
Rating:
5.0

Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.

Sharon B.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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