Customer Reviews for U-Haul Moving & Storage of Passaic

4,622 reviews

541 Main Ave   Passaic, NJ 07055

(973) 778-4800

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(973) 778-4800

541 Main Ave
Passaic, NJ 07055

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jorge I. 
Rating:
5.0

Carlos, the employee at the Passaic U-Haul location, was a big help and very polite and knowledgeable. Also, Mr. Flores the Manager there, is always polite and helpful whenever we rent from that U-haul location in Passaic. Thank you!

margaret C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
4.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

nancy C. 
Rating:
5.0

Customer did not leave a comment.

BYRON P. 
Rating:
5.0

Customer did not leave a comment.

cristino T. 
Rating:
4.0

Customer did not leave a comment.

esther Z. 
Rating:
3.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

The truck seat was a little dusty and the outside was not spotless probably because it rained the day before. Overall, it was very good. Thanks to Carlos for helping me, for the second time.

Jonathan B. 
Rating:
5.0

I had a really good experience all throughout the renting process. Receiving and returning the truck was quick and easy. Carlos was very professional and polite and helped us out with our return. This location was a pleasure to visit!

monica H. 
Rating:
5.0

Excellent and professional service. Thank you

Carlos L V. 
Rating:
5.0

Thanks guys for your help, super service and friendly...pickup Mr. and drop off -Mr Carlos Excelent...

Nelson C. 
Rating:
5.0

Customer did not leave a comment.

Susana S. 
Rating:
5.0

Customer did not leave a comment.

Franklin B. 
Rating:
5.0

Excellent and professional staff. I recommend this location with five star service. Thank you.

Carlos L V. 
Rating:
5.0

Very good

isidro M. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Great customer service. Process was very fast and easy.

Luis P. 
Rating:
5.0

Maybe show customers how to operate the vehicle, although everything was pretty much the same as the regular cars. Thank you.

Jonathan B. 
Rating:
5.0

Have coffee/beverages available at rental facilities 🤔

roy F. 
Rating:
3.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Some times we are late returning the truck because of traffic. It would be nice if they wave the late returning fee. After 7:00pm. Which is when the closed(U-HAUL OFFICE)

josue R. 
Rating:
5.0

Customer did not leave a comment.

Kwangsung L. 
Rating:
5.0

Que los carros más pequeños o de 10 tengan rampa tambien

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Roberto F. 
Rating:
5.0

Thank you Andrew

Mark B. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
5.0

Buy new trucks

NICHOLE A. 
Rating:
5.0

Customer did not leave a comment.

johnny C. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Anjelica M. 
Rating:
4.0

Customer did not leave a comment.

ashley J. 
Rating:
5.0

Good service

Walter A. 
Rating:
5.0

We love UHaul. It's so easy to rent the truck. The staff are wonderful!

Josette M. 
Rating:
5.0

Carlos helped us a great deal! Thank you!

Leonard-Alexande G. 
Rating:
5.0

Everything's good

lam G. 
Rating:
5.0

Nothing at this time. They are so helpful and i'm good to me every time I go

kirt R. 
Rating:
5.0

We like the service. Excellent!

Josette M. 
Rating:
5.0

Customer did not leave a comment.

Ian pablo F. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Todos hacen burn trabajo

juan P. 
Rating:
5.0

Customer did not leave a comment.

reibin B. 
Rating:
1.0

This location is horrible. They called and harrased us and were Nasty on the phone. When we returned two vans they charged me $2,000 for scratches. When I returned another van they came out and yelled At us that there were scratches on the van when they were just dirt that wiped right off. Will NEVER come here again Just awful.

Julio M. 
Rating:
5.0

Good customer service.

roderick J. 
Rating:
5.0

Customer did not leave a comment.

Yavuz U. 
Rating:
3.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Nothing at all I always get good service

kirt R. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Juan Manuel D. 
Rating:
5.0

Customer did not leave a comment.

nicolas M. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Great experience. In and out with my reservation. Quick service.

Freddy Z. 
Rating:
3.0

Customer did not leave a comment.

omar A. 
Rating:
1.0

They charged me for gas that I didn't use they charged me over $100 when I didn't even use the gas. So disappointed will never use this company again. They stole from me

Cindy V. 
Rating:
5.0

Smooth, easy, experience. My customer service rep was great!

candace H. 
Rating:
5.0

Hey i left my airpods on the truck!!!

franklin A. 
Rating:
5.0

Great customer service

Joel B. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
3.0

Check out was a little timely

Yaakov W. 
Rating:
5.0

The U-Haul team was extremely helpful. Kevin the manager was very attentive to my need. The store was organized and the prices was great. Thank you so much!

giovanni C. 
Rating:
5.0

Customer did not leave a comment.

Jesus L. 
Rating:
5.0

This company made our move sooo much easier!! Polite and clear as to what was to be expecterd!

James R. 
Rating:
5.0

Customer did not leave a comment.

ruben S. 
Rating:
5.0

Customer did not leave a comment.

Francisco L. 
Rating:
4.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Noty everything was perfect.

Travis R. 
Rating:
5.0

Customer did not leave a comment.

Ernesto B. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Would have like to receive a paper Receipt after the return of the Vehicle. Not just a Email other than that everything was excellent Ty

Sharon I. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

Alexandra R. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

Ysabel J. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
2.0

Personal was very rude and unhelpful. I asked for permission to park my car that I towed in the U-Haul while I go and unload the truck. When I came back, someone put a nail on the side of my car tire which cost me more money to change from new tire to used tire to get home.

Antoine K. 
Rating:
5.0

Customer did not leave a comment.

armen M. 
Rating:
5.0

Nothing at all

Gilbert P. 
Rating:
4.0

Nothing

justo A. 
Rating:
5.0

Customer did not leave a comment.

Nery T. 
Rating:
5.0

Customer did not leave a comment.

Christoperh B. 
Rating:
1.0

The manager in the morning wasn't there when i went. I had to call over the phone and he came bthe told me tis. Because yiu have abnout of state license you must oay for 100 kiles in advance ? I consider a clear case if orilogiling someone. I dont like my civil rogth to be violated and specially when im paying to some business. Poor, rude and discriminatory language used by the n Uhaul representative (the one who opened the contract to me).

Santiago R. 
Rating:
5.0

Customer did not leave a comment.

Evelyn K. 
Rating:
5.0

Thank you. The process with renting Uhaul was made simple. The truck was very reliable and clean.

Katherine Y. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
3.0

They never sent me the invoice.

JUAN M. 
Rating:
4.0

Customer did not leave a comment.

JOSE L. 
Rating:
3.0

Found a roach in the Uhaul truck

nassor A. 
Rating:
4.0

Easy booking online, friendly and helpful staff, clean convenient location.

CHRIStopher F. 
Rating:
5.0

Customer did not leave a comment.

Dalio P. 
Rating:
5.0

Customer did not leave a comment.

aleida G. 
Rating:
5.0

Have different locations to return trucks.

MARIBEL R. 
Rating:
5.0

Customer did not leave a comment.

FELIXALBERTO V. 
Rating:
5.0

Thank you for the great service

ROBERT E. 
Rating:
3.0

Customer did not leave a comment.

ariana V. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

DANNY G. 
Rating:
5.0

Customer did not leave a comment.

glenda T. 
Rating:
5.0

Staff went above and beyond to check us in. I have been doing a theatrical show in nyc and have been going so hard. I arrived right before close and they still took the time to get my stuff moved in properly. I would definitely like to thank the attendant and the manager for their help.

Elizabeth L.  |  First Impressions 
Rating:
5.0

Great customer service and a great overall experience

Jesus R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Great customer service!!!!!

nirea j.  |  First Impressions 
No reviews have been submitted for this location.

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