Customer Reviews for U-Haul Moving & Storage of Park Forest

6,721 reviews

2210 Western Ave   Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

(708) 747-4220

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(708) 747-4220

2210 Western Ave
Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ELAINE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAINE G. 
Rating:
5.0

Everything was great even though I had pushed my reservation back multiple times.

Shiquinta S. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Demetrius was helpful and friendly.

John S. 
Rating:
5.0

Customer did not leave a comment.

Darrine H. 
Rating:
5.0

Customer did not leave a comment.

Darrine H. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

joann T. 
Rating:
5.0

À customer service was great the young lady Bree is an excellent customer service representative

Alphaeus M. 
Rating:
5.0

Miss Mary checked me in upon my return. She was quick and courteous and helped me on my way. I look forward to utilizing this location for all future needs. I used to use the Napa in Monee that used to rent uhaul as it was a block from my house. Since then I have found the Park Forest location to be the best option for me as well as others in the area.

Randy H. 
Rating:
3.0

Customer did not leave a comment.

Shamela J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B.  |  Overall Experience 
Rating:
1.0

This location has the worst service ever! Came in for a scheduled pick up for 4pm and did complete my services until 7:30 pm. Simply the worst!

Tamika R. 
Rating:
5.0

Customer did not leave a comment.

pearlene H. 
Rating:
5.0

I absolutely would rent again the ladies were friendly and professional

nichelle S. 
Rating:
5.0

Customer did not leave a comment.

lydia V. 
Rating:
5.0

Check windshield fluid.

Ervin H. 
Rating:
3.0

Customer did not leave a comment.

Yvettr M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D.  |  Overall Experience 
Rating:
1.0

There was water damage to my things.I told the manager and didn’t even care was very disappointed

Steven S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamon J. 
Rating:
5.0

Customer did not leave a comment.

Constance M. 
Rating:
5.0

Customer did not leave a comment.

Fershawnda G. 
Rating:
5.0

Great customer service 😄

shawanda S. 
Rating:
1.0

Customer Service when returning rental item was rude, unprofessional and not helpful. Will not return to this location again.

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The experience with the Park Forest location was AMAZING!!

Jacqueline W.  |  Overall Experience 
Rating:
5.0

Jasmine, at your Park Forest location was great. She accommodated me in switching out the van I rented 3 times, due to the first one having very loose steering, and the second seemed to have a leak in the rat rear tire. The third van was perfect and clearly a newer van that drove beautifully. For these reasons are why I checked N/A

harry B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
4.0

Customer did not leave a comment.

EVAN D. 
Rating:
5.0

Over the years, I’ve had contact with several staff members, From Demetrius & leading the way down to the last conversation with Bria with Checking out. It feels great to know that people care about your situation and are willing to assist in anyway they can within reason. Bless you all

Jo Ann E -.  |  Overall Experience 
Rating:
1.0

Very terrible at this location one of workers was driving the truck Very fast and unsafe to customers. Never they never check the truck I rented. I should have received all my money back from this experience.

STACEY T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

My only concern is that one of the female staff members I spoke with when I rented the locker was apparently not aware that only certain style locks that U haul sells/approves are acceptable. At that time I rented the locker, I explained I also had a different style lock (which I presented) that's different from U Haul's lock that I also wanted to use on the door as a 2nd lock for added security . I was told it would be ok. Much later (about 1 month ago) while I was away out of the state on business, I received a call from a male staff member at U Haul who explained I needed to remove the extra lock ASAP as only one U Haul approved locks could by use for insurance reasons . I explained I was out of state and would do so upon my return ,and did so as agreed upon my return weeks before closing the locker out yesterday. At this time I have no issues or concerns and expect no other payments will be drawn from my credit account on the 19th of this month . The locker was completely clean , cleared and undamaged when closed out.

Ray H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sondra S. 
Rating:
5.0

Very good customer service ❤️

Ester S. 
Rating:
5.0

Everything I have rented from there the equipment is always available and ready and in great condition!! Customer service people are so nice too!!

Shonna H. 
Rating:
5.0

The manager is very professional.

constance m.  |  First Impressions 
Rating:
4.0

Service was just fine

Linnie W. 
Rating:
5.0

Service is great.

SERGIO M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

The rental was very good besides that there was a hydraulic Spiel or some kind of liquid that was coming from the back of the van I rented other than that it was a good experience always I will come back again always

VAUGHN H. 
Rating:
5.0

Customer did not leave a comment.

Annette F. 
Rating:
1.0

The desk person (62 year old small lady) was tasked with also hooking up the 6 x 12 trailer to our vehicle by herself. The poor thing worked with a “donkey” to maneuver the trailer to hook up to our hitch. It broke loose and flipped her in the air. She landed on her head on the pavement. She was obviously injured. When calling the manager to help he criticized her for not having the customer (me) to hook up the trailer. He finally arrived from another location and seemed quite annoyed with the little lady. This is uncalled for. They did not check for the correct license plate and later contacted me to provide that and comment on any damage that I noticed. A poor customer experience to say the least.

Dale R. 
Rating:
3.0

Customer did not leave a comment.

larry S. 
Rating:
4.0

Had a problem with dropping the truck off with the app

Robert H. 
Rating:
5.0

Whenever I need either moving equipment or supplies, this is the first location I go to. Your Service Representatives are knowledgeable, professional, and courteous. My reservations are ready for me such that I have a very short wait time to pick up my truck.

sebronella D. 
Rating:
5.0

The guys were very helpful and displayed great knowledge of the equipment. I checked in and was on my way very quickly.

Tammy P. 
Rating:
5.0

Everyone is very helpful and friendly I'm very happy and grateful with the overall service and care. Great Job!! Thank You 🙏

Maria V. 
Rating:
1.0

I’ve been being harassed and threatened with auction over an empty storage unit for months, despite notifying them by email, phone and in person. I told the staff over ten times that I had vacated and they still proceeded to contact me several times by email, phone, and mail. They also contacted my family member over 10x, which is embarrassing by itself but especially so if I don’t actually owe anything. The unit was cool and all but the lack of communication and the outright bombardment of notices and calls would have me never suggesting this place, respectfully.

Aliyah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daja T. 
Rating:
5.0

Staff was very professional and helpful

Larry H. 
Rating:
5.0

Everything went well

Ray A.  |  First Impressions 
Rating:
3.0

Cash deposit got returned as a check. Why doesn't the store keep money to return the remaining amount of my order in cash?

Bryan A. 
Rating:
4.0

A vending kiosk for items like mattress covers, tape locks, etc. The location on Western was extremely busy Friday and Saturday. The employees. (2) did their jobs were very courteous however, for myself and additional purchase was needed, and neither one could assist.

Jacqueline W. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
3.0

My card was used Someone from this uhaul used my card to buy over 1,000 worth of stuff Including tools It was a new card and this place was the place that had access to the card ,card had never been used we will never rent from this company again

cencirea R. 
Rating:
5.0

Very effeicient and friendly check in and check out process. Thannk you!

Michael S. 
Rating:
5.0

The true

Angela G. 
Rating:
5.0

The man who took care of us was friendly, courteous and explained things to us. He was patient and answered all of our questions. A really great place.

Brad K. 
Rating:
5.0

I love this location they're always kind and they're so helping and very knowledgeable about the equipment and the supplies. Thank you U-Haul.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Every thing is always perfect

VAUGHN H. 
Rating:
4.0

It would have been nice to have the snow/ice cleared off the windshield and back step before I got the truck. I'm glad my ride had a scraper and brush with them.

David B. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Excellent experience your staff was amazing and very helpful. Thank you again. ..Romon Glover.

roman G. 
Rating:
5.0

I had never been in a u-haul facility and my experience from start to finish was excellent. I was served with laughter and a smile. Everything was made known to me and I would utilize your service again

Brenda M.  |  Overall Experience 
Rating:
5.0

Great crew

richard S. 
Rating:
1.0

The mirror way broken in the truck . Where you move your furniture out of storage was full of ice and snow. The truck had snow and ice all over the windows. The truck door was frozen and after staff was notified they did not come out to open the truck door .

Tryricko B.  |  First Impressions 
Rating:
5.0

The staff were friendly and very helpful. I dropped my wallet in the parking lot and drove off, the store representative called me to come back and get it. Ordering everything was easy and they had it ready. Not to mention, it was fairly easy to drive the truck.

Kalifaamira S. 
Rating:
1.0

It was fine until Ron put a fake note in my account saying I ask to close my account! THAT WAS A LIE! My lock was still on the unit. I BELIEVE HE AND DEMETRIS WAS TRYING RO STEAL MY ITEMS IN MY STORAGE SO I MOVED OUT! When I arrive there was an additional lock on my unit! THIS FACILITY IS DISHONEST AND I WILL MAKE SURE THEY NEVER DO THIS TO ANYONE ELSE!

Tachera S.  |  Overall Experience 
Rating:
5.0

Nothing

carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Terry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corry H. 
Rating:
5.0

Nothing. Great customer service.

Marla Latoya S. 
Rating:
5.0

Need floor mats in all of the trucks

Mark V. 
Rating:
5.0

Customer did not leave a comment.

YRHONDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Everything was good. Really quick service.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Marco V. 
Rating:
5.0

The customer Service person Bria was very Professional and very knowledgeable about her products I would recommend this location to everyone

Maurice L. 
Rating:
5.0

Excellent loved my experience

Sharlette B. 
Rating:
3.0

Customer did not leave a comment.

Georgetta D. 
Rating:
5.0

Make sure the equipment is checked back in properly and at the time it's returned

Walter S. 
Rating:
5.0

The managers and staff, Demetrius, Rob and Mary really are wonderful. I moved out of state and I had my storage unit with this location 2 years. They always called with updates and assisted me with every concern. I’d definitely recommend this location.

genene b.  |  Overall Experience 
Rating:
5.0

The personal service was exceptional. The ease of check-in was faster than I expected, and the return was quite fast as well. It took a bit of getting used to the drive of the 15' truck, but once I got the hang of it, it was fine!

Kelvin O. 
Rating:
5.0

Customer did not leave a comment.

Shushawna R. 
Rating:
3.0

Customer did not leave a comment.

Augusta L. 
Rating:
5.0

I had a situation whereas I couldn't bring the truck back at the time agreed, I came to them like a grown woman to explain my situation before the original time to bring the truck back and let's just say the way they treated me I WOULD RECOMMEND THIS LOCATION ANYTIME AND TO THE STAFFING THANKS SO MUCH!

Tanya S. 
Rating:
3.0

Customer did not leave a comment.

Ashonti J. 
Rating:
1.0

The inside of the trailer was filthy, the U-Haul employee didn't assist me with my 2inch ball and hitch mount, and the employee also tried to accuse me of stealing the electrical power line for the trailer. This was the most horrible experience that I've ever had with U-Haul!

Rasheed W. 
Rating:
5.0

Customer did not leave a comment.

JUAN N. 
Rating:
5.0

Nothing to improve, excellent customer service!

MARSHA P. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
5.0

Just keep up the good work, and thnk you for your service

Theodis L. 
Rating:
5.0

Everyone and everything was awesome and still is , thank you for your service !...

Craig B.  |  Overall Experience 
Rating:
5.0

Very courteous and friendly service. I will most definitely return in the future for all my moving needs. Also I will be recommending this location to all my family and friends.

Shawn P. 
Rating:
5.0

No suggestions.. everything was great

Karen Y. 
Rating:
4.0

Customer did not leave a comment.

gloria M. 
Rating:
5.0

Customer did not leave a comment.

JANICE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna G. 
Rating:
4.0

Customer did not leave a comment.

Valente F. 
Rating:
4.0

Customer did not leave a comment.

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

LaQuitia W. 
Rating:
5.0

Ver good customer service.

Rochelle J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINA D. 
Rating:
5.0

You guys are wonderful keep up the good job

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Roderick T. 
Rating:
5.0

Great service, the driver Donisha was great! However, the truck needs some maintenance burning oil badly!

Martin T N. 
Rating:
5.0

All was amazing thank you

Robbin M. 
Rating:
5.0

Customer did not leave a comment.

mercedes y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
2.0

Customer did not leave a comment.

Tanja W. 
Rating:
5.0

Service was excellent

TYBRA D. 
Rating:
5.0

Keep being good.

Julius M. 
Rating:
3.0

a staff member I think his name was Ron was rude

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

Ottaweane B. 
Rating:
5.0

The person running the place does a good job and he is. Very helpful. His name is Demetrius. Get more people like him.

Julius M.  |  Overall Experience 
Rating:
4.0

The young man that waited on me was very nice.

Rochelle J.  |  First Impressions 
Rating:
5.0

I can’t remember the name of the assistant manager…I think it is Ron? He was an amazing help assisting in my move in. Very professional and transparent. He deserves a raise or a promotion. I will definitely recommend this Uhaul location to friends and family for future move ins.

PHILLIP J.  |  First Impressions 
Rating:
1.0

My furniture and clothing was damage due to water or spray which caused my items to grow mold onto it. The storage was a climate controlled storage and it still got damaged. It was feces from rats and roaches inside the storage as well.

Nikkita D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya R.  |  Overall Experience 
Rating:
1.0

Every time I made contact whether it was in person to a local U-Haul location, or whether it was over the phone each team members understanding of which promotion I was referring to was unique in which requirements applied if any requirements at were needed to be met to ensure promotional price was guaranteed for me to customer. Every staff member was very professional, kind, outgoing, knowledgeable, helpful, in their own way. Which everyone was willing to help in anyway possible, offered me an apology for the inconvenience and quickly transfer me or refer me to another department however, upon speaking with manager who is very professional prompt to help hands-on knowledgeable, very kind most of all taking the time how to listen to specific concerns regarding my dispute’s in my reservation to understand and resolve the miscommunication. I will only suggest a follow up, so everyone is on the same page along with a follow-up call to ensure the correct outcome for U-Haul and new customer.

Torres J.  |  First Impressions 
Rating:
2.0

Fully of rodents but, staff was friendly.

Nikkita D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Blake J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoine t.  |  Overall Experience 
Rating:
4.0

The better storage units close at 7pm and i moved at 6pm had to rush

SHAREESE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita C.  |  First Impressions 
Rating:
5.0

Staff was personable and professional!

MAYA H.  |  First Impressions 
Rating:
5.0

The staff was very personable and professional!

MAYA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taron c.  |  Overall Experience 
Rating:
4.0

My #1 complaint: Don’t make storage payments with a check. It somehow gets more lost!

Lisa W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Milton H.  |  First Impressions 
Rating:
5.0

Thanks to all and Mr Jones in your office

Elliott J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quennika B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASHAWN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus D.  |  First Impressions 
Rating:
5.0

My issue was resolved quickly and Demetrius was very kind and understanding.

Twianna J.  |  Overall Experience 
Rating:
5.0

.

Akilah C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
5.0

Very clean excellent people friendly and very accommodating

carolyn l.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvonne P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nicole D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IN D.  |  First Impressions 
Rating:
3.0

Two things that happened: 1) Our lock on our storage unit 143 showed signs of being cut. The shakle part had saw marks on it. We went and purchsed another pad lock similar to the locks on other storage units and put it on. 2) Trying to concact your office of our departure and vacating our storage unit on the day we left it lead me to rwo 20 or more minutes on the phone after being put on hold!!

Amy M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Delores W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY S.  |  Overall Experience 
Rating:
5.0

Love the staff

Donna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele M.  |  First Impressions 
Rating:
2.0

The facility was well lite, convenient store hours, clean ground, but most of the staff members were polite only two were not. It took two months and yet counting for a response and action to happen concerning Mt storage. However everyone was paid in time my storage fees were on autopay.

Calandra M.  |  Overall Experience 
Rating:
4.0

Very please with the service I received. Everyone was extremely supported. Great service.

Janice D.  |  Overall Experience 
Rating:
4.0

Overall very good experience. Only con was that, from time to time, the bathroom was not available for customer use. I also did not receive a pro-rated refund for vacating my unit two weeks prior to the date my next payment was due, even though this is typically a standard practice.

lynn b.  |  Overall Experience 
Rating:
4.0

Overall very good experience. Only con was that, from time to time, the bathroom was not available for customer use. I also did not receive a pro-rated refund for vacating my unit two weeks prior to the date my next payment was due, even though this is typically a standard practice.

Lynn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah W.  |  Overall Experience 
Rating:
5.0

Keep it UP, just continue to get BETTER!

Richard T.  |  Overall Experience 
Rating:
3.0

Staff was very helpful, knowledgeable & friendly. All my concerns were met except an issue with a lock removal and it appeared as if someone tried to break into my unit. I am missing a couple items and hopefully I misplaced them myself. 😔. I placed the recommended lock on when I rented the unit. Was told later I needed to replace it with a 50.00 lock. This was impossible, I was out state. I was then told the lock on the unit was to heavy and made the metal crack and made the unit appear broken into. 🤭. All is well. Just wanted this noted. My appreciation to all.

Vernice S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REGINA M.  |  Overall Experience 
Rating:
5.0

I’m very pleased with Uhaul in Park Forest. They are fantastic people and friendly too! Especially the manager and Mary. Please keep them at this location.

YOLANDA T.  |  First Impressions 
Rating:
5.0

I had an excellent experience with the Store Manager as well as the Assistant Store Manager who’s always very helpful , and knows his job well . The Associate Ms. Mary is always in good spirit , and always willing to assist the customers.

Melicia D.  |  Overall Experience 
Rating:
1.0

Overall excellent customer service Store Manager Demetrius and also I believe the Assistant manager Ron has excellent customer service skills they went over and beyond. I will recommend this facility to my family and friends.

Melicia D.  |  First Impressions 
Rating:
5.0

Very pleased with the staff and the storage facility located at 2210 Western Avenue in Park Forest, Illinois. Liked the lighting and the cleanliness. No bad odors at all.

Sherlon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamia n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalbert s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRYANNA B.  |  First Impressions 
Rating:
3.0

Assigned a locker that had a lock on it already, and reassigned locker over the phone and currently wrong info in the system

TERRANCE R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JAILYN L.  |  First Impressions 
Rating:
5.0

None

NORMAN R.  |  First Impressions 
Rating:
2.0

The staff is extremely rude and unprofessional.

Regina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rian T.  |  Overall Experience 
Rating:
5.0

All associates were nice and helpful

CARDAREL A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

latoya h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joann B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNETTA M G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loni J.  |  Online Move In 
Rating:
2.0

The first locker they gave me a key to, was already occupied. I ended up switching to a larger locker anyways, but the whole process took forever. Very slow and very disorganized. Staff was friendly but overall slow and not very competent.

Justine G.  |  First Impressions 
Rating:
3.0

Was charged 50 to remove a lock from storage

JESSIE S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

latisha s.  |  Overall Experience 
Rating:
4.0

No problems or unfortunate events while storing my property there. Appreciate that my storage was indoors but easy to get to. The card to enter worked much better. Thank you.

ARLENE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn J.  |  Overall Experience 
Rating:
4.0

Wonderful, Thank You

Gloria C.  |  Overall Experience 
Rating:
4.0

There was a back gate that was open all the time so you really didn’t need to swipe in. Otherwise, it was a decent place

Allyessa Z.  |  Overall Experience 
Rating:
5.0

They are always very nice and helpful!

MAYA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eloise J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles a.  |  Overall Experience 
Rating:
1.0

Very poor customer service. Unprofessional service. I was treated as if I was disturbing them. Brandon was very rude and his co worker told him he was going to report him also. I have filed a complaint about the Park Forest Uhaul store.

HEATHER M.  |  First Impressions 
Rating:
4.0

The storage unit I used had a very bad leak coming from two or three places. I lost some valuable items. If I should have to used another one of your storages it will not be a used up box truck. Also I had a problem getting thru the gate because of what ever reason my code will never work from the first day I arrived I always had to get one of the staff members to come out to open gate. Also for what you charge for rental it shouldn't be $50 dollars to cut a lock off especially when you don't allow them to cut lock off themselves. The only thing I can say is that you have a very friendly and helpful staff. You also was cool the few times I saw you. Thanks and have a nice day.

Roosevelt K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

olvera e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha M.  |  First Impressions 
Rating:
4.0

I found that everyone was helpful except for one person she was rude Nasty and unwilling to help.

Recisa D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ezel M.  |  First Impressions 
Rating:
2.0

Your Glenwood IL facility has some very rude service managers I've ever had to deal with.

Robert m.  |  Overall Experience 
Rating:
2.0

The phone experie was horrendous. Park Forest and Glenwood were Totally UNprofessional. UNprepared. NOT Knowledgeable. NOT efficient. It was never disclosed to me that I had to pay a $100 deposit. My Granson waited at the Glenwood facility almost 30mins before he had to go “FIND” someone to assist him. The call center rep told me I could send a family member to check in as long as they had my email. Not the case, I couldn’t get in my storage unit. I made 5-6 calls for two days to finally resolve my rental. Waaay too stressful!!! Completely UNBELIEVABLY SCARY even. My time, energy, money, etc were totally disrespected. The computers didn’t even know what was happening. Rep didn’t know which facility was 24hrs. I could go on and on….. I’m appalled. SMH🤦🏽‍♀️

MICHELLE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexander d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christan t.  |  First Impressions 
Rating:
4.0

Great

charles a.  |  First Impressions 
Rating:
5.0

The staff was wonderful. Thank you.

Donna B.  |  Overall Experience 
Rating:
5.0

Thank you for your help.

Amy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Thank you

Taquita L.  |  Online Move In 
Rating:
4.0

Emma excellent customer service

DEANNE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE W.  |  Overall Experience 
Rating:
5.0

Great service.

Kenneth T.  |  Overall Experience 
Rating:
1.0

Did not have what I reserved. Then I was sold a unit which was the right size without climate control. Only positive was that I got my money back.

Michael V.  |  Overall Experience 
Rating:
5.0

Great staff very friendly and professional

SCOTT D.  |  First Impressions 
Rating:
5.0

I had a great experience with the staff.

STEPHANIE B.  |  Overall Experience 
Rating:
1.0

Never go here

sharriona d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jayson B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennipher J.  |  Overall Experience 
Rating:
4.0

The service that U-haul offers can be uncomparibly helpful, as well as valuable in situations where extra space is needed in short notice, and for self selected periods of time that fits Your personal needs.

ROY C.  |  First Impressions 
Rating:
2.0

Short staffed and assigned a unit that had locks on it. There was confusion with another unit and I had to wait an extended amount of time to be assisted. When I called on the phone I was put on hold and no one returned.

Adrienne R.  |  First Impressions 
Rating:
5.0

Emma was more than helpful

Ciara J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan W.  |  First Impressions 
Rating:
5.0

Thank you for all your help with my needs really appreciate you guys thank you

Darrine H.  |  First Impressions 
Rating:
5.0

The office staff are very friendly and helpful.

WESLEY L.  |  Overall Experience 
Rating:
2.0

It was nice to have a free month with my one way move, however compared to other facilities The unit is smaller, and higher priced.

SHARON C.  |  Overall Experience 
Rating:
2.0

I reserved a climate controlled storage unit & ended up with something different because it had been rented out before I arrived. There was little to no availability and your system doesn't match what is exactly available & what wasn't. I also did receive an access card, I was only given an option of a 6 digit code. The clerk when I arrived was there alone because a co-worker failed to show up so that delayed the process after an already long day. So due to the lack of storage space & professionalism, I will never refer this facility to anyone else.

Kevin J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James b.  |  First Impressions 
Rating:
1.0

The unit was difficult to find and the staff member initially told me I was at the wrong place. Of which I was not. Once the unit was actually located by myself, the door was broken and was unable to be opened. I walked back to the office, and the staff member told me that the unit next to it was empty to use that one. I walk back to the unit and that new unit was in fact not empty. I walk back to the office to have the staff member help with the door on the unit I was assigned and the staff member determined that the spring to the door was broken. They had no additional units and I had to sit in their parking lot calling different places in order to find storage, while having my moving truck there ready to be unloaded. Ultimately I booked with Extra Space storage whose unit was clearly in much condition and all doors worked properly.

Aftan B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LISA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA S.  |  Overall Experience 
Rating:
5.0

Great service and helpful staff.

CHRISTIAN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee t.  |  Overall Experience 
Rating:
5.0

I would hope to see you next time I need one

JOE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary L.  |  Overall Experience 
Rating:
1.0

I had an awful experience! I traveled from out of state and needed to return a 15” truck and auto transporter, as well as to rent a storage unit. Things took a turn for the worse as I needed help/guidance to get my car off the transporter. I was told that they would not be able to help due to policy. I was informed that they could get someone over to help but I would need to pay that person $20-$30 dollars. I felt as if I was being scammed out of money. I immediately got on the phone with customer service to schedule another location for drop off. I also canceled my storage unit and requested a refund (which I’m still waiting on the reversal to be applied to my account). The reason for this is because I didn’t trust them, and I’ve never experienced this type of customer service from Uhaul. Uhaul has always been my go to for storage and moving needs. Please fix this issue!

Barbara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Pauline W.  |  Online Move In 
Rating:
3.0

Needs more convenient access for inside storage units

Katuana C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lakisha H.  |  Overall Experience 
Rating:
5.0

Good place to go

DOUGLAS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERRY M.  |  Overall Experience 
Rating:
5.0

Great Customer Service from Manager Jason. He was very knowledgeable and Respectful. He took his time to get Me & My Husband Taken Care Of !…Awesome Service 😊👍🏾

Kenneth T.  |  First Impressions 
Rating:
4.0

Jason is the best.

Tina W.  |  Overall Experience 
Rating:
5.0

The manager and staff were very nice and extremely helpful

FONCHELLA R.  |  First Impressions 
Rating:
5.0

Good job

Lance R.  |  First Impressions 
Rating:
5.0

I was especially pleased with Damen, the manager of this location. He has been especially helpful, creative and kind, as we had to unexpectedly move a family member to a nursing home during Covid! Tough for everybody, but the help of Damen and crew made things a lot easier!! Thank you & Happy New Year!!

Cheryl J.  |  First Impressions 
Rating:
5.0

The Park forest facility employees are very helpful and friendly, a big tob-up, for acting management for 27, and 28 Dec. She was very helpful.

WESLEY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandy N.  |  Overall Experience 
Rating:
5.0

The staff was very professional, personal and efficient! The units and trucks are well maintained as well!

united w.  |  Overall Experience 
Rating:
5.0

I just couldn’t understand how I kept getting billed when I moved out before my free month was up. I’m hoping I can get some help with that

Teshinya W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDON H.  |  First Impressions 
Rating:
1.0

Alot of my items were destroyed from MICE RUNNING AROUND ABD WHILE RETRIEVING MY STUFF THE WERE RUNNING ACROSS MY FOOT VERY UNSANITARY 0¹) blankets clothes my dresser set got destroyed ...but the staff Mr.Damion at park forest was very perfessional...

Vonna A.  |  Overall Experience 
Rating:
5.0

The manager, Damen was extremely helpful and I appreciated his assistance. Thanks again, Cheryl Jeffries

CHERYL J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darlene R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRYANT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timmisha c.  |  Overall Experience 
Rating:
4.0

Customer service was always helpful and courteous

LOU EMMA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara F.  |  Overall Experience 
Rating:
2.0

Too early to comment

KARON H.  |  Online Move In 
Rating:
5.0

I reserve my unit online using the website. I was giving unit 0717 but upon arrival that unit was already taken. The associate inside the facility was very helpful and she was able to assigned me a new storage unit that wasn’t assigned to no one else. She made the process very smooth and she was able to do it all while we loaded our items into the storage unit once we were finished loading up she came outside with the correct paperwork showing our new storage unit number. I am beyond happy with the service that she provided she was nice and helpful and she completed the task in a timely matter. See the reason why I waited this experience at excellent. The online process needs to be updated so another customer won’t be assigned a storage unit that’s already assigned to someone else God for bid if they came after hours wants to facility with clothes then they wouldn’t be able to load the items into the storage unit plus they would have wasted all their time loading a uhaul for no reason.

Toriano W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcita S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin E.  |  Overall Experience 
Rating:
5.0

The young lady that help me was very pleasant, polite and knowledgeable. I have to add patience because I had no idea as to what I needed. She was so very helpful.

Vernice S.  |  First Impressions 
Rating:
5.0

Great staff

DEMETRIUS T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timmisha c.  |  First Impressions 
Rating:
5.0

Your employee Takeisha Stennis was truly amazing. She went over and beyond to help resolve an unfair charge I received from a rental over two years ago. It was a mistaken late charge and I couldn’t proceed forward with the rental until I paid it. She was compassionate and followed up to ensure it was resolved. I had a negative feeling about Uhaul and she turned that completely around. She is the reason Uhaul is keeping us as a customer. Great job!!

George H.  |  Overall Experience 
Rating:
5.0

I thank God they were very helpful and kind. The manager show so much concern about what you have and about your things in storage. Thank God for the Management at UHAUL. I was sick in the hospital I call the head Office to let them know I will be there later ok

sandra b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keyera C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomeka J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffane c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRINA S.  |  First Impressions 
Rating:
4.0

The employee was very nice and helpful and we appreciate him

WESLEY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernice S.  |  First Impressions 
Rating:
1.0

Poor and rude customer service every time I came or called. Mouse and giant bugs in storage.

Dominique H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARIEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA M.  |  First Impressions 
Rating:
1.0

One of the young ladies that assisted me was pleasant, the other had an unpleasant attitude. I was given one unit, and a lock was already on it. The unit I have has glue mouse traps all over so I can’t use the space in the corners! Also I don’t want mice in my belongings! I’m going to find somewhere else because this is disturbing and is also prohibiting me from full use of the space. Unfortunately, I had no other choice in the moment because I couldn’t find another facility on such short notice. I would not recommend this site.

Colette K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda C.  |  Overall Experience 
Rating:
1.0

It’s convenient, but that’s it. Great for truck rental and supplies . It’s very hard to reach staff by phone; units have rodent and insect infestation; must staff Is rude.

Pam O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonnie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKENYA H.  |  First Impressions 
Rating:
5.0

Clean, safe, friendly.

Andre S.  |  Overall Experience 
Rating:
2.0

I'm only able to access the unit during office hours. I thought the unit was 10X10 instead of 8X10X10.

KEVIN S.  |  First Impressions 
Rating:
5.0

Excellent service

elsa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANINE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSE F.  |  Overall Experience 
Rating:
4.0

Access was not given looking for more hours of accessibility

ROSLYN J.  |  First Impressions 
Rating:
5.0

Jada was amazing. She helped out in every way possible

Dominique W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WALTER S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ahmed E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dushon C.  |  First Impressions 
Rating:
5.0

I Loved the customer service I received not just from the young lady that took the information but the staff in general was very helpful specifically Kayra please forgive me if i spelled her name wrong.

Tomeka J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Camille W.  |  Overall Experience 
Rating:
5.0

The service rep was wonderful!!

esperanza m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Peter M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronnie B.  |  Overall Experience 
Rating:
2.0

I picked up all my stuff and I lost everything.. there was mouse pop everywhere, they chews through bags and pictures. All my daughters childhood was destroyed. Then they had the nerve to want to charge me $80 for not taking or touching all that stuff. I was not going to risk my health for what that looked like covered in pop.

CORI M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sal g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dena H.  |  Overall Experience 
Rating:
5.0

Takiesha was a great help to me, she explained all options well. She also was very polite and well spoke!

AARIEL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy G.  |  First Impressions 
Rating:
2.0

The folks at the facility were fine. My displeasure is with corporate. My debit card was compromised and thus my automatic payment was declined and before I knew what had happened I was already fined and my back up person was contacted. No one bothered to see what the issue was, and it was my first occurrence . I have a high credit rating and rarely miss a payment on anything. In fact had this not happened i was going to open up a second unit. I will be staying at the other facility instead. I've been with them for 30 years without any issues.

simon s.  |  Overall Experience 
Rating:
5.0

Thank you all so much

beverly b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FAITH B.  |  Overall Experience 
Rating:
5.0

Great experience over the last 5 1/2 years. Even though some of my things were ruined due to moisture in the unit. There was quite a bit of mice droppings as well. My interactions with staff were always pleasant and understanding. Kind regards, Nakia

NAKIA J.  |  Overall Experience 
Rating:
5.0

Everyone is so friendly and helpful. The facility is always clean. Keep up the great work.

stephaine b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliott B.  |  Overall Experience 
Rating:
5.0

The Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. Thank you!

Tanya C.  |  First Impressions 
Rating:
1.0

There are dead mouse in the storages and the guy who helped us had given me a storage that already had a lock on it and I wasn’t able to move my things out of the uhaul truck

VINCENT L.  |  First Impressions 
Rating:
3.0

Good place

jasmin r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HILTON J.  |  Overall Experience 
Rating:
5.0

The employee who served us was very helpful and friendly. Very good experience!

Jonnie N.  |  Overall Experience 
Rating:
5.0

TAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.

Teshinya W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emma e.  |  First Impressions 
Rating:
4.0

Great service

Carmen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY R.  |  Overall Experience 
Rating:
1.0

The lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.

Christopher B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela L.  |  Overall Experience 
Rating:
2.0

Get your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn’t get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn’t available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can’t get my reservation right after an entire month. Never again U-Haul!!

Lacey B.  |  First Impressions 
Rating:
5.0

Thanks alot for your superb services! Rated #1 in my book of storage providers across the world.

Nicole W.  |  First Impressions 
Rating:
4.0

I loved the new rental procedures put in place to protect the customer and your employees! Bravo U-Haul! Together we will beat this Covid-19 virus 😊👍🏼

STEPHANIE E.  |  First Impressions 
Rating:
3.0

I was happy with U- Haul staff however during the corona epidemic I could not enter the building without wearing a mask lights is completely understandable but when I got in the building nobody else had a mask on none of the staff had mask on so why not understanding what the situation is also outside the building people were parking everywhere walking everywhere and your staff outside the building there were tools all over the ground air hoses everywhere I've tripped massive x almost fell and nobody said or did anything about it and I know there's a lot of people in this world these days if they get hurt on your property they will sue you I would recommend U-Haul to a friend however when I clean my unit out there was rat feces everywhere I was told I have to sweep that out that's not what I was storing that's not my garbage I didn't bring them there I know I didn't and I even put repellent and stuff down before I move my stuff in so I'm not understanding what I'm supposed to do I have to clean everything but I put in there again everything and that's costing me money and time so I paid to store my stuff there and then when I get it to where I'm moving to I have to open everything outside shake it and then clean it and make sure I'm not bringing any mice or rats or bugs home thank you very much I appreciate U-Haul staff was very nice to me they talk to me with respect and manners and they were very nice thank you

David H.  |  Overall Experience 
Rating:
4.0

The staff were helpful and pleasant. I thought the string paper delivery system was ingenious.

simon s.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Elmer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawana m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVALYN N.  |  First Impressions 
Rating:
5.0

The lady who assisted was the best ever and very friendly she deserves a raise or promotion

Dushon Lamont Jr C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celeste D.  |  Overall Experience 
Rating:
3.0

They don’t prorate so I’ll recommend someone who does 1st

Antoinette G.  |  Overall Experience 
Rating:
5.0

Very well kept facility inside the store and in the storage area! Very knowledgeable and friendly employees.

Cynthia T.  |  Overall Experience 
Rating:
5.0

Excellent

Latoya L.  |  Overall Experience 
Rating:
1.0

Had rat feces all over my items and in my stuff when removing items rat and mice feces everywhere I hope I dont bring them to my home. Manager was very rude give us 24 hrs to get out. No thanks

Debbie H.  |  Overall Experience 
Rating:
3.0

No grace period on late payments.

tiffany a.  |  Overall Experience 
Rating:
5.0

Excellent experience!!! Thanks

Wanda P.  |  Overall Experience 
Rating:
5.0

The manager Mr. Benjamin and staff was very helpful and friendly would recommend more business to them thanks again.

Elbert H.  |  Overall Experience 
Rating:
5.0

I had no problems when moving into my storage unit. The customer service was very good.

Christina A.  |  First Impressions 
Rating:
4.0

Employees are great but I found mouse dropping’s in my unit.

breonna c.  |  Overall Experience 
Rating:
5.0

the storge was all good.

Carl B.  |  Overall Experience 
Rating:
1.0

manager was cool, a younger black guy & Hispanic girl were cool. I feltovercharged n unit was not clean. Eat poop all over my stuff & I even have a picture of a dead rat Customer service sucks

Daveeshea B.  |  Overall Experience 
Rating:
2.0

I rented a storage unit for 10 months from October of last year til now, I moved out of my storage on Saturday August 17, 2019 while removing my belonging I found all of my furniture had mold on them.

Angela N.  |  Overall Experience 
Rating:
5.0

Great customer service and help.

AIRIELLE F.  |  Overall Experience 
Rating:
5.0

Didn’t have any problems

Stephen L.  |  Overall Experience 
Rating:
1.0

I have numerous complaints regarding customer service timeliness adequate staff ratio for work demands and the climate control unit froze in the frigid temps there was no heat.

MARCIA T.  |  Overall Experience 
Rating:
5.0

My experience with U haul of Parkforest was phenomenal. I will highly recommend this facility.

Rosetta W.  |  Overall Experience 
Rating:
1.0

Terrible

breonna c.  |  Overall Experience 
Rating:
1.0

No one said you had rats and my mattress got messed up

LINDA H.  |  Overall Experience 
Rating:
1.0

Poor service

Pam H.  |  Overall Experience 
Rating:
1.0

We reserved a storage unit and upon going to unload learned that the unit was occupied. This happened another time and the manager never came back to apologize nor compensate for his error

Pam H.  |  First Impressions 
Rating:
5.0

Great staff

Simon C.  |  First Impressions 
Rating:
5.0

They were so helpful. I had understated the storage unit needed. The agent quickly resolved my situation by offering me an additional unit right next to the 2 I already reserved . Excellent service

Rosetta W.  |  First Impressions 
Rating:
3.0

Not happy that u-haul went up on my rent before the month of Sept. Talked to two people about this, no one ever contacted me with a reason.

SARAH Q.  |  Overall Experience 
Rating:
2.0

Too many rodents in storage unit.

KENNETH T.  |  Overall Experience 
Rating:
4.0

No comments at this time.

Wanda P.  |  First Impressions 
Rating:
2.0

I didnt like the fact I had to rush to unload my storage because you didnt offer an option to keep it for only 2 more days, it was pay the full month or take my stuff. Not nice

Terri anne R.  |  Overall Experience 
Rating:
1.0

Called this place twice for the pickup reservation. When I came here they didn’t have my trailer available. Told me to wait ended up waited for 3.5 hours and no solution. Keep helping other cust

Patrick N.  |  Overall Experience 
Rating:
4.0

It is very inconvenient being issued only one gate key card accessing the protected area. This increases the chance of loss. Unfair to the customer. Should be fully staffed on the Saturdays.

Harold P.  |  Overall Experience 
Rating:
5.0

Very Helpful!

Shawn B.  |  Overall Experience 
Rating:
5.0

The staff were kind and courteous. No concerns or issues with the facility. I’d definitely use it uhaul again.

Jennifer b.  |  Overall Experience 
Rating:
5.0

The customer service was great

cedric a.  |  Overall Experience 
Rating:
1.0

Rats Mold Bed bugs I never come back there i lost al my appliances

estefania m.  |  Overall Experience 
Rating:
4.0

No comments

Robin s.  |  Overall Experience 
Rating:
1.0

This was my first experience with UHAUL storage. The unit I rented apparently became INFESTED with mice as there were mice droppings high and low throughout the entire unit. I was really disgusting

PATRICIA M.  |  Overall Experience 
Rating:
5.0

I just want to thank U-Haul for everything i was pleased with their services. Thank you Mrs. Sharon Conner

Sharon C.  |  Overall Experience 
Rating:
5.0

THE SERVICE AT THIS LOCATION WAS ABSOLUTELY AMAZING

Lori W.  |  Overall Experience 
Rating:
1.0

didn’t had a storage space that I reserved double booked it had to keep my furniture in a truck with me over 24 hours before I found another facility .

Ronald B.  |  Overall Experience 
Rating:
5.0

Thanks Uhaul!

jaydine h.  |  Overall Experience 
Rating:
3.0

Everything was great up until the time when I came to get my items out of the locker. Didnt have the # for my locker. I called while I was in the storage area. Woman said I had to come into facility.

Byron M.  |  Overall Experience 
Rating:
1.0

storage unit had junk and debris from previous person who used the storage unit. Prices for storage unit was way to high and you should be able to use a lock of your choosing, not uhauls.

Michael M.  |  Overall Experience 
Rating:
1.0

I hate to throw away 80% of my belonging due to a rodent infestation they have there. WORST EXPERIENCE EVER!

Quinneshia A.  |  Overall Experience 
No reviews have been submitted for this location.

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