Inside nice and cleaned but the body needs to be washed. It was very dirty. But over all everything was excellent also the customer service.
Gertrude G.Customer Reviews for U-Haul Moving & Storage of Palmer
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My lower rating is due to the the recommended by them trailer I rented was not usable for what I needed. I told them I needed it to haul a UTV/side by side they said this one would work. The sides of the trailer wrapped around the rear several inches making it too narrow to load a side by side UTV by a few inches. UTV is 62.5 inches wide, trailer ramp and entry is 60inches. But for that it would have worked fine. I had to regroup with a different trailer at the last minute. So $54 dollars wasted. My fault, I suppose, for not measuring.
Scott G.The truck was nasty, all on the outside. The back of the truck had Sheetrock like stuff broken up all in it. The inside of the truck was nasty, the cup holders were nasty, the floor boards were nasty, and the seats had Dog hair all over them and I got dog hair all over myself. The way they represented the truck in pictures was a clean truck and what I received was a nasty truck. The pictures did not match what I got. I took pictures myself of the truck before I left the parking lot and when I returned the truck.
Rebekah G.Extended hours for trailer pick up and drop off, more fair pricing, it's longer hours, more availabilities,
Sarah B.As a middle aged, bored housewife I want to thank you for the eye candy.
Cara B. | First ImpressionsGood service. Thank you. Maybe have more locations in the matsu Valley area
Frank R.Great overall experience. Easy to book appointment. Staff was on the ball and did a jam up job. I'm very satisfied and will be recommending others.
Jordan H.We said the running lights on trailer didn't work he said take it anyway,well we were caught off guard by a huge winter storm had it not been for us turning on the parking lights of the car we were hauling we would have been hit in the rear end complained today when returned trailer complained and the guy said they had been working,yes blinkers,caution and brakes no running lights
sharon C.Everyone I dealt with was very professional.. .. The company just needs people who show up… the desk staff could not help me due to people not showing up for there shift
Romie d. | First ImpressionsMy appointment was canceled by the online computer system...I was never notified of this. The counter person was able to figure it out but it took a long time as I was there for nearly an hour.
Kenneth H.The employees at palmer Ak were amazing, very helpful! I have been a customer of uhaul since 1990s moved cross country over 10 times, I only recommend uhaul!
Patricia N. | Overall ExperienceIm a frequent user of this location and never been disappointed. Everyone is always pleasant to work with and this time...Elliot took great care of us. Nice job guys!
Jonathan L.I am needing an abandonment of storage paper. I had to leave state for a death in the family and won't be coming back. As my brother passed away suddenly in an accident and he took care of our Mom. Now I must stay and care for her.
Rhonda K. | Overall ExperienceThe staff at the Palmer Alaska location are all very rude. The one guy who called me 3 or 4 different times almost made me feel bullied and threatened. Then when I got my final bill it was so far above the rates we were quoted it's not even funny. I will never do business with that location again. They are all a bunch of rude jerks.
CATHY D.Great service and friendly. However, the outside of the truck was filthy restricting visibility through the windshield and mirrors. It looked liked is just came up on the Canada-Alaska Highway. I had to clean the windows myself to complete my move safely.
Matt M.I rent often from you guys at multiple locations and this is the worst experience I ever had and the only redeeming quality for this experience was the customer service i received at the location and the cleanliness of the location. The website and app to check in was awful and glitching, the person who checked the truck I was renting in didn't complete the process so I couldn't pick up the truck via the mobile app on my own, when I received help and wen to the lock box to get the key the keys were in the wrong box and swapped so I had the wrong key for the truck I rented, shortly after picking up the truck the tire service light kept coming on so I had to pull over and fill tires and the truck wouldn't restart which cost me time and extra mileage that I had to pay for which was after the location was closed so I couldn't reach anyone or get the message to clear to check the mileage. Not the best experience and I had to pay more than I used.
Kacie S.I was charged for damage on an old truck that obviously already had damage in the area. We did nothing to damage it and we had purchased insurance. Very upset and angry
Janet B.The driver side window and rearview mirror was very dirty, I had to wipe them. Other than that truck was clean and I had no problems. The people who work there are very nice and helpful. I do recommend this location already.
ROXANNE S.Everybody extremely helpful Very quick when I called him to reserve the trailer very quick when I was there to pick it up extremely friendly staff
JACK K.Everything was great and pretty simple. Thanks!
jon C.We had a very good experience. I would recommend at least one more staff person. The phone is usually not answered or you are put on an immediate hold, if you are there in person you may wait for 15 or 20 minutes to be helped. Overall I still give five stars. The facility and the staff were great.
David P. | Overall ExperienceI really approve the fact you guys worked with me even though I was behind. I’ve had a really hard time recently with my father passing and you guys were amazing for allowing me to have a chance to keep my belongings thank you for everything
JOSEPH I. | Overall ExperienceThe return process via the app was glitchy and not very well done.
Walter G.The older gentleman that I dealt with was friendly, knowledgeable and very helpful. I have no hesitation on using the facility now and in the future in needed.
Daniel O. | First ImpressionsFriendly staff. Good service
JAMES N.I have rented a lot of U-Hauls in my life, and this was the most pain free, easiest experience.
Mark J.Staff was helpful and kind explaining the self storage and helping bring my boxes out.
Tom T. | First ImpressionsI couldn't have asked for a better place to store my personal belongings. I know that it'll be safe, climate controlled and with the security cameras that are on site, I know that nothing will be broken into and stolen! I've rented units from other places and have had bad luck with them, but I won't see that happen here!! Thanks again Palmer U-Haul for the awesome help!!
Justin S. | First ImpressionsEveryone who helped us move things in and out was as impressed as we were by this facility. After our house burned down, we had a traditional storage unit, outdoor entry and it was miserable. We moved everything over to U-Haul and we never regretted it. It made going through our stuff so much easier. We were there many times adding and removing items until we were finally able to move everything back home. This facility took so much stress out of the process and we are so thankful.
Maia E. | Overall ExperienceThe truck smelled like weed. There was an empty bottle in the side door on the driver's side. The tire air sensor light was on when I started the rental and when I mentioned it to the employee, he said it was nothing to worry about. It was snowing. The truck did not have four-wheel-drive or studs. I think the air pressure was a concern, or should have been a concern In regards to my safety. The time to go 50 miles an hour all the way to Anchorage and back.
JoJeana G.Great job!
Joseph S. | Overall ExperienceAwesome staff , would recommend.
Tyler H.Got everything I needed in one place!
Rosemarie R. | Overall ExperienceGreat customer service!
Rosemarie R.Just a thank you for your great service. Checking is quick and easy, trailer was perfect for what we needed it for, return as just as easy so pretty seamless experience. Thanks!
Pieter S.It Was OK
Andrea C.According to the reviews on-line I was ver skeptical to rent a Storage Space with U-Haul. After visiting two other local Storage Facilities I was able to visit UHaul to make a decision. I found the Staff friendly and they verified the Init was available. Very easy to Sign a contract and the accessibility could be a bit more convenient I am overall Satisfied with this location Thank you all for your assistance.
Matthew H. | First ImpressionsI had a great experience thank you for the help.
aaron M.The driver's side windshield wiper broke loose while it was simultaneously snowing and raining shortly after I picked up the truck. The employees shared that they haven't been properly trained on protocols for people who check-in via the app. When I picked up the truck, the fuel level was at half a tank. When I refueled it, I continuously monitored the fuel level by turning the key completely off and back on. There was serious lag as I put in $60 worth of fuel after driving less than 50 miles. Eventually the fuel gage shot up to 3/4. When I contacted your customer service number and explained the situation, your representative informed me U-Haul isn't responsible for overfilling. It's not my fault the fuel gage wouldn't register. Lastly, I replaced the driver's side windshield wiper so I could see while I was driving. Overall, this experience was severely below par.
Daniel U.excellent exerience. staff was friendly and helpful.
Marina C.They forgot to charge me for a hand cart.. One more reason to keep using U-Haul forever
Gene H.Everything about it was absolutely the best and most convenient.
suzanne b. | Overall ExperienceCannot, Beat, weather, storms, lack of employees, and too far out in the Alaska Boonies.
Lawrence A L.Very friendly and helpful!!
Leslie T. | First ImpressionsY'all were fast and friendly! Amazing service! Clean equipment! Thank you! Too bad the snow decided to show up and bring all his cousins! Palmer U-haul has the best customer service employees!
Jeremiah F.I really appreciate the covered garage to pull in, the Palmer location is the best Uhaul I’ve ever been to. Clean, helpful, friendly.
LINDSEY C. | Overall ExperienceA charging cord would have worked out greatly as I had left mine behind
Darian R.You are doing great! It's wonderful to have your facility here in Palmer, AK 🙂
Douglas L.the app did not work and no one would answer the customer service help line for assistande
Lucinda Z.I have rented from this location many times. Each rental has been a simple and joyful experience.. I appreciate pleasant service.
Diana L.Wonderful service and friendly people. Thank you
Jeanie B.Upon arrival at my Uhaul destination, I was informed I did not have a reservation. After a six hour drive, and the pick up experience, I was less than cordial. The employee contacted the manager, Bob, who informed her he did speak with me and which unit he allotted to me. Turns out, the manager is not familiar with the software Uhaul utilizes and he forgot to inform his employee to reserve the unit. The employee was understanding and helpful. I informed her the engine light came on 11 miles from their facility and I would be keeping the vehicle overnight.truck upon returning the vehicle on Monday, the employee, Justin?, was a pleasure to work with. He was kind, considerate, explained the check in process, helped with unloaded of the surplus boxes and brought them into the facility for me. Upon attempting to return the boxes, I was immediately informed by the manager, Bob, I could not return them without the receipt. I informed him the website states y'all buy back boxes and the employee in Fairbanks informed me if I had the card they were purchased on it would be no problem. Fred, the other employee, stated he could process the transaction without a receipt. Bob stated he would be in the back if Fred needed him. Fred processed the transaction and I was on my way. All in all, customer service with the exception of Bob was satisfactory. Bob could benefit greatly from remedial training in customer service and being knowledgeable with the software.
Della S.Palmer stuff is AMAZING. So friendly and helpful with my entire process. Cannot stress how easy they made such a stressful time in my life. Thank you!!
Carley C. | Overall ExperienceGreatest rental place in the Matsu Valley .. excellent General Manager .. that has a lot to do with the high rating!
Linda K.Great job
Todd R.Truck was dated and needed a little tlc but it worked for us.
Gary M.Outstanding staff and equipment. The staff was very helpful and were Outstanding. The staff provided excellent customer service.
DOUG D.Omg my only complaint was I couldn’t find a bathroom and then finally found one. It wasn’t marked on the map we were given. Seriously, my only complaint about the storage unit facility.
Keith C. | First ImpressionsGreat service and very clean well kept building. I would certainly recommend it to anyone that needs storage. I like that its temperature controlled as well. That is a big selling point when needing a storage unit in Alaska.
Marc H. | Overall ExperienceThe guy that I talked to at the front desk that checked me in was very helpful and had great customer service. the guy that took my keys when I came back tried to charge me for things I didn't use, didn't believe me when I told him I didn't use their stuff, he was cocky and all around had poor customer service. I use that location for work all the time, if I go in and see him working, I will be going to a different location.
eric D.The guy that I reserved the uhaul from was rude. When I returned it, I had a much better experience.
Diana J.Nice place
Mark N.Very welcoming and friendly.
elena g. | First ImpressionsThe top of the cab had a terrible leak that leaked all over my mattress and totes. I was charged almost double what I was quoted to extend, I filled the tank past full and was still charged for fuel, called in and they said they'd refund the fuel charge and instead I now have an additional $77 charge on my account and the customer service representative was complaining to me and the other guy in line about the "crack head client he was dealing with outside," then the system was down so they couldn't complete my return and then emailed me a ridiculous bill and I was just told tough luck. I would never recommend to use this U haul!
Brandi K.I made the reservation for Fairbanks and had to pick up my trailer in Palmer 300 miles away. I was given a discount but it cost me a day and driving another vehicle to Fairbanks. I had a trailer hitch installed in Fairbanks and my vehicle was damaged while parked in U-Haul parking lot.
david D.Was very easy and reasonably priced!
kevin H.The staff was very helpful and answered all of our questions. They even helped us back into the unloading bay with our U-Haul trailer rental! The facility was very clean and we were really impressed with it.
Joseph C. | First ImpressionsNice clean and staff was professional and helpful.
Ronald L.I was. Was a pleasure working with the staff in Palmer. I didn't have any issues with the trucks. I purchased the shoulder lifting harness, and I recommend that every family get one, it make's heavy and matters easier to move. The staff all have a good sense of humor. The equipment was ready for pick up as promised. The price of new trucks, it is less expensive to rent a truck when you need the use of one. Here in Alaska thr trucks should have 4-wheel drive.
Richard S.I wasn’t sure on the uBox. It was a rough plywood box. But it made it so now I’m okay. THANK YOU!
Deanna j. | First ImpressionsHonestly, the staff at the Palmer location are amazing and incredibly friendly, courteous, and gracious. The place is well maintained and they are a very understanding group of people. I can't think of any way to improve it.
Derrick B.My experience at this facility was wonderful! My first impression was, "WOW!" This storage facility is first class! Not only that, Michelle was extremely helpful, knowledgeable, and friendly. I couldn't ask for more! 😊 Overall, they made my moving-in so smooth, stress-free, and hassle-free. THANK YOU, THANK YOU, THANK YOU!!!
Janice A. | Overall ExperienceI am a repeat customer of U-Haul in Palmer, Alaska. Always the facilities have been spotless and well maintained. The employees have been well informed, helpful and courteous. I highly recommend using this facility.
PAMELA C. | First ImpressionsGreat customer service
Stephen D.The Cab of the truck was very clean, the back of the truck had a funk smell to it. The Guys inside were extremely helpful. Thank You Palmer Guys
Valerie C.Great Staff!
David K.The gentleman at the counter was very friendly and helpful. Both times we've rented here have been very good experiences.
Alicia G.Ted, Bob and entire team were the greatest agents I have ever had in U-haul. They went over and about to assist me with any problem I had. I truly appreciate them and look forward toy next move because of their service. Thank the team there for me! 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐'s
Yolanda B. | Overall ExperienceGreat people to do business with.
Lonny B.Thank you.
teresa s. | First ImpressionsI wish you guys had an unload function for when I moved my stuff from storage to my new place. It’s always easier to add to storage it’s much harder to figure out what you need to take. Lol
Beth S. | Overall ExperienceThe truck door was difficult to close . I and my Friend pulled down together and we are both disabled. She felt her back pull a little. But Ted and Bob are the greatest customer reps I know in all 50 States. They are # 1.
Yolanda B.They're the real deal. Thanks for the great service!
Robert E.Equipment was clean but it stalled several times - once while backing up and five times while idling in traffic - Reported when we turned it in. Overall we love the Palmer UHaul and have used several times.
Barbara E.Great people great experience equipment worked excellent definitely would go back and use them again
edward J.Restroom facilities for the customer is a big plus.
John D. | Overall ExperienceThey are so helpful especially Fred
Alicia F.Wonderful people running this uhaul storage facility. Highly recommend!
Sherilyn G. | Overall ExperienceThank you for a great rental opportunity!
Sara W. | Overall ExperienceMy experience was good. Mr. Gustafson and the staff were commendable and helpful to me. One time, or even twice, a staff member walked me to my storage unit to tell me how to something I could not do myself. I would return, absolutely.
Thomas R. | Overall ExperienceVery helpful employees…
Stephen B. | First ImpressionsGreat customer service
Dawn Louise E. | First ImpressionsYou have become too expensive and always raising to price
Thomas B. | Overall ExperienceVery friendly and helpful staff.
Stephen F. | Overall ExperienceBest storage facility I have used. Great security and convenient access points.
THOMAS P. | Overall ExperienceStaff was great to work with!! Thank you
William R. | Overall ExperienceEverytime I go there, the staff is always super helpful and knowledgable to help get my goal accomplished. I already recommend this location to all my friends and colleagues in the area.
Joesph W. | Overall ExperienceRod is the best CSR ever!
CATHERINE A. | Overall ExperienceMight find another storage facility to go with next time overall I enjoyed the place but the staff never seemed on the same page and even months after telling them I’d moved out of a storage unit and didn’t need it they still didn’t understand that I didn’t want the storage unit in my name
corbin d. | Overall ExperienceStaff was VERY nice and helpful. 5 starts for sure
Barry Y. | First ImpressionsWe were very thankful for the staff and facility. It made the challenging task of going through our mother’s things after she passed a little more bearable. Thank you!
Heather B. | Overall ExperienceOur experience at U-Haul in Palmer was top-notch. The staff was so helpful and very friendly. The best part was that the storage was super affordable.
Ann F. | Overall ExperienceI have had a storage unit in Wasilla for several years. In the winter it was cold, the door was difficult to open, and with no electric, it was dark. Your U-Haul unit it like stepping into the LIGHT! Easy to get into, clean, well lit, and Amanda was so helpful!
JENNIFER P. | First ImpressionsSuper amazing and helpful staff! So grateful for the experience and look forward to future interaction. Will refer this facility to others. 😊
SARAH B. | First ImpressionsThe team at the Palmer location are amazing and friendly. When we arrived after a 6 day trip from Reno NV to Palmer AK they were exactly what we needed to make the end of the trip stress free. They even found out that Reno did not offer us a free months storage rental at the drop off location for renting the trailer. They got us a unit that was perfect for what we were storing. We did not have a single issue from the moment we arrived. We will be using this location again if/when we need it in the future.
Karl K. | Overall ExperienceRenting this unit was an unexpected pleasure. We had rented from another vendor, but when we returned the truck, we were offered a tour of the units at Palmer Uhaul, and cancelled the other contract. We have been treated so well, the facility is clean, bright, easy to access….if we ever need another storage unit, Palmer Uhaul will be our go to!!!!
Shaune O. | Overall ExperienceHands down the best storage facility and friendliest staff Ive ever dealt with!
Jonathan L. | First ImpressionsI love your staff and I can always reach someone with my questions. Hands down, I’m glad I chose you for my U-Haul and storage needs.
Heather B. | Overall ExperienceThe gentleman was extraordinary great sense of humor. I cannot express how great it was. I just wanna go back and chit chat with him. The female that help was very sweet and friendly as well.
Amanda A. | First ImpressionsSuper helpful and friendly staff! Met all of our expectations! Great location and good prices.
Rebecca F. | Overall ExperienceThe staff are awesome!
Terri M. | Overall ExperienceThank you all so much. Very easy to work w yall and everyone went above and beyond to help us out. I really thank you for helping us move, couldnt have done it w/o you
Travis R. | Overall ExperienceVery helpful staff and a great facility!
raphael d. | Overall ExperienceEntire staff is helpful and friendly…they all went above and beyond in our interactions…made the moving process so much easier!!!
Todd M. | Overall ExperienceAll 4 employees engaged with us while we uloaded and checked in truck and trailors. All of them provided excellent customer service.
Adam P. | First ImpressionsNeed more carts for moving stuff
eugene r. | First ImpressionsI appreciate how clean the facility was every time I was there. The staff was always very friendly and helpful. Thank you for your service and help. Great job!!
Roger T. | Overall ExperienceVery helpful staff. What a pleasant experience! We will be back!
Todd M. | First ImpressionsThe one month free heated storage was what I needed, rented the you haul trailer and dolly while I was there
Sky W. | First ImpressionsGreat customer service! Thank you.
VINCENT G. | Overall ExperienceI thought the prices were fair
lorraine s. | First ImpressionsStaff were great! Friendly, funny, helpful! Definitely dont want to move again, but if i do, i will 100% come back to your Palmer location. Thank you
Laurie B. | Overall ExperienceThe s storage was great.
Kathryn H. | Overall ExperienceMy move in experience was very good. My only disappointment was that although I reserved a unit a month ago, the size I reserved was not available at move in. Secondly, I received a "complete move in" link and would receive a free lock for completing documents online - following it only told me that I couldn't complete the process online. Otherwise, staff and the facility were very helpful and kind. My experience was great other than those two minor things but wanted to make sure you guys are aware that the technology side isn't lining up with real-time it seems.
Emerald K. | First ImpressionsMichelle is AMAZING!!!
Brytnee C. | First ImpressionsOverall a very nice facility. Thank you!
Shawn S. | Overall ExperienceIt was a pleasant experience and made my move much easier
teresa s. | First ImpressionsGreat location. Great rates, helpful and friendly also knowledgeable staff. Thanks again U-Haul
Christopher L. | First ImpressionsBest move ever!
Kenda T. | Overall ExperienceBest place to put your stuff! Great people who are happy to assist you and answer any questions you might have!
Cynthia G. | First ImpressionsSome of the best service I’ve had in Alaska in any area.
Alyssa M. | Overall ExperienceVery personable and professional service. It’s nice to see a business willing to take the time to answer all questions and ensure good customer service is provided. We are very happy with services provided so far.
Michael M. | First ImpressionsThe nice young lady stopped in on her day off and jumped in to help out. I believe she went above and beyond to make sure we were taken care of. Your very lucky to have her as an employee.
Craig Z. | First ImpressionsBest storage facility I have ever seen.
David T. | Overall ExperienceGreat staff and super clean and organized easy to find loaner carts get supplies, find and access my unit. Totally pleased with my storage
Ryan M. | First ImpressionsGreat service and amazing facility.
duren m. | First ImpressionsVery, very nice, friendly, help and very professional, yet personable
nancy t. | First ImpressionsStaff were knowledge, friendly and professional. Top rate customer service.
VINCENT G. | First ImpressionsTruly wonderful and understanding staff that went above and beyond to help me thru something very sudden and difficult. Would recommend. Thank you all so much.
Alyssa M. | First ImpressionsSuper helpful staff, convenient and spotless facility.
Shaune O. | First ImpressionsStaff is extremely helpful and multiple access points are very convenient!
erin O. | Overall ExperienceGreat facility! Well planned and organized. Very clean. Staff were exceptional.
Dave W. | First ImpressionsStaff was very friendly and helpful every time I needed to go in and get help or rent a van. 11 out of 10. Would recommend to everyone I know!
Joshua C. | Overall ExperienceFirst off Fred is the only one there that can help you .they don't stand behind there hours. that state 24hrs access to storage units...And they send so much paperwork every month it's silly on top of emails .....uhg The ones in office most days cannot help ,they all seem so confused 🤔 they left us without access to our storage cause no one could cut off a lock... For two weeks!! Im just so glad to have removed our things . Bye......
Melissa H. | Overall ExperienceVery clean and exceptional management!
Chad W. | Overall ExperienceAwesome staff. Extremely helpful. Very nice facilitie. They helped me out with the free used boxes. I like they got an area for things to be placed that you might not want but are usable. Just all around nice place and can't say enough about there staff is great! Thanks
John D. | First ImpressionsStaff was friendly and accommodating. I forgot her name, but she took me to see what unit might be best and most convenient for me. That was especially helpful. The layout of the facility is nice, but the garage to unpack my stuff was an unexpected and pleasant benefit.
JOSEPH S. | First ImpressionsElliot took great care of us. Love this facility.
Jonathan L. | First ImpressionsRod Harford was an exceptional associate and helped me locate a storage unit close to the elevator so my cane and wheel chair bound spouse can get to and from the unit effectively without too much trouble.
BOB A. | First ImpressionsWonderful customer service would definitely recommend to friends family And co workers
Nicole Y. | First ImpressionsRod is AMAZING. Our move was awful for so many reasons. Your facility wasn’t one of them. THANK YOU!
Vallory J. | Overall ExperienceExcellent!!!
kari anne d. | Overall ExperienceThe staff was helpful and positive. I felt my belongings were safe and secure. I will use and recommend this specific mid Palmer Alaska storage units to everyone. Thankyou for your kind and devoted service.
Donna P. | Overall ExperienceElliot was not friendly, passive aggressive and borderline inappropriate with his behavior. I asked the other worker what was wrong with him while she was showing me around (she was the manager and wonderful) and she said he was 'weird'. I don't think Elliot has emotional intelligence to recognize that his behavior was borderline aggressive the way he spoke to me. It was very odd, sort of like he was challenging me as the consumer. Hard to explain actually. Maybe there is video footage from 1/9 at around 1745. The manager was great and professional, unlike Elliot.
Joshua M. | First ImpressionsMoving is such a hassle. Uhaul Storage set me free.
Michael N. | First ImpressionsThe staff was great. UHaul should offer a military discount.
Juan C. | First ImpressionsThe staff were friendly and helpful, and walked me through the various services offered at the location.
Harrison G. | First ImpressionsAwesome place!
Shawn S. | First ImpressionsThe press board would leave splinters on the luggage I have and I was able to use a wallpaper brush to clean the floor best since dust would collect fast. May I apologize for coming and checking out after 10pm quite a bit, when someone renewed the month due to the payment reminder error, they did not recognize that I had paid for the additional access. At times, I came before 5am and if I would park in front of the door of the bay then it would open right then. As I would see it on a dog walk, I knew when was right to come over and it made it fun, it always felt safe, thanks also for the awesomest plowing effort, without the terrible beeps, in all of Palmer. It was absolutely critical for me to transition from farm work in the fall to a later job and I grearly appreciate your example. It led me to decide to do work in what I feel is right and I can best benefit rather than for high pay. I'm likely going to connect with the non-climate control option up here in Fairbanks soon, going to see it today. Have a blessed holidays, thanks!
Katia K. | Overall ExperienceThere is no solid ceiling over the rental space. People @ cashier knowledgeable and efficient.
Mary S. | Overall ExperienceGreat customer service.
Anna S. | Overall ExperienceStaff was friendly and helpful, storage unit was spacious and affordable, move in/out was easy and convenient. I would highly recommend this location for any moving/storage needs.
Ryen R. | Overall ExperienceGreat people
Jim M. | First ImpressionsI spoke with Bob and he took me on a tour and explained all the ins and outs of the facility. Then he took me to the office and he showed me its location and I sat down at the counter with a man. He treated me with courtesy and patience explaining how rentals work. A very good overall visit to the facility.
Thomas R. | First ImpressionsI love everything about the set up. Nice employees and helpful and kind. Best investment ever.
Jeremy D. | First Impressionsgreat service and value
Mike C. | Overall ExperienceWe were VERY impressed with the whole experience and staff. Have already recommended it to friends.
Jonathan L. | Overall ExperienceAs far as storage units go that place was amazing 👏
Chris R. | Overall ExperienceEasy on and easy out
Romie d. | First ImpressionsCleanest and most secure storage facility I’ve ever been in. Staff is fantastic always!! Helpful and knowledgeable. This is a true 5-star facility. Really happy it’s in my hometown. Icing on top…very affordable!! ⭐️⭐️⭐️⭐️⭐️
damone a. | Overall ExperienceI can’t believe how clean the facility is!! The young lady who helped me was great to work with. Really good experience!!
Roger T. | First ImpressionsErrors in bookkeeping were very frustrating. When adding a second storage unit, I asked that it be extended through September, during which time my belongings were removed. Later, I got a call that I hadn’t paid for September. Presuming that the clerk misunderstood me, I paid for another month. After that, I was issued a bill for September. When I called, the clerk apologized and understood I had paid. Problems with computers?
Grant O. | Overall ExperienceThe agent was extremely friendly and helpful throughout the entire process of renting a unit
Marrissa H. | First ImpressionsI would highly recommend UHaul storage in Palmer to anyone looking for a convenient and clean place for storage, with a helpful staff
JEFF P. | Overall ExperienceIf I needed storage again I would absolutely use this facility again. Nice and clean with plenty of carts to use for moving my belongings in and out of my unit.
John l. | Overall ExperienceExcellent facility and a fitting team to match!
Gerald M. | Overall ExperienceIt was my first storage unit I’ve gotten. Everyone was super helpful and nice, the building is clean and has really easy access. So far so good :)
Nicole C. | First ImpressionsGreat staff always taking care of their customers with a smile. Facility is always very clean.
KIMBERLY P. | Overall ExperienceRod and Amanda were wonderful and helped with our entire experience at Uhaul. From getting our Uboxes here to AK, then getting into a storage unit and checking out of the unit. I would 10/10 recommend going there again and getting help from those two!
melina t. | Overall ExperienceEveryone was super friendly and helpful! Very pleasant experience!
Sherilyn G. | First ImpressionsI’ve had nothing but trouble with this move from Austin Texas to Alaska. And the Palmer U-Haul facility has been the only bright spot. Rod is terrific. He not only took care of me once I arrived, but he helped me resolve the problem with Austin when no one there would help. He’s amazing. Bob also went out of his way to correct problems he didn’t even create! Thank God for these guys!
Vallory J. | First ImpressionsI believe my belongings will be secure stored at uhall
Mary S. | First ImpressionsStaff was rude and unprofessional
Shay W. | First ImpressionsVery kind and friendly staff. This is the first time I have placed items in storage & the staff was excellent in helping me get set up & move in. The facility is clean and very well lit. Love the elevator(doesn’t take much to excite me🙂)! Appreciate the access to a clean bathroom onsite. I am happy that I chose U-Haul.
Candace A. | First ImpressionsExcellent excellent service and facilities!!
Gerald M. | First ImpressionsVery clean and modern! Everyone was very friendly and made the process quick and easy!
Trinity N. | First ImpressionsStaff was super friendly and accommodating. They helped answer all of my questions and even helped me by giving me a tour of all entrances, loading zones, exits and explained everything for me. The units are very clean and well taken care of, and from everything I was shown the facility is very safe and secure (which was a worry for me). Overall I would recommend this faculty to anyone who needs an affordable storage option.
Jasmyn C. | First ImpressionsThe woman that helped us at the front desk was amazing. So friendly and efficient. It was so fast and easy.
Rebecca F. | First ImpressionsThe staff was exceptional....I can't tell you how helpful, professional and patient they were. I would definitely recommend this UHaul to everyone. Thank you for being compassionate towards my situation.....❤ You guys are the best!
Melony G. | Overall ExperienceStaff had very poor communication skills.
Jamie G. | Overall ExperienceAmazing customer service
Karen Q. | Overall ExperienceGreat customer service, fast service. Clean and convenient storage facility.
Sarah V. | First ImpressionsFast and easy check in, super nice, clean facility!
David S. | First ImpressionsWe made two reservations online, and neither of them was in your system when we came in, despite giving you the confirmation number we received in the confirmation emails we received. We had to make another reservation with the staff in person. As for the storage unit - we made a reservation for an 8x10x9 unit for our 2-bedroom home. We didn't start loading our household goods into the unit immediately and instead sent our teenage son to drop off boxes one at a time. I came to the unit to unload some of the things my son had dropped off in the unit and discovered that the unit we had been renting for the last couple of months was quite smaller than the unit we had reserved, and we had been overcharged the entire time. The staff helped refund the overcharge and helped to rent us a truck for our move. We were happy that everything had been fixed and had nothing but nice things to say, despite all that had already gone wrong - the staff was nice about correcting the errors. We've been in our new home for two weeks, and I have received overdue notices from U-haul on four occasions stating that I owe overdue rent and new fees for non-payment. Today I received one that charges additional fees for liens and late fees - all of this on an account that was closed a week before the notice was even printed and sent out. I have called on two occasions to ask that these notices stop being sent, yet they continue. These overdue notices are being sent to my sister's house as well, making it look like I haven't paid a debt I owe. I owe no debt to U-Haul. Now, the continual sending of these notices makes it so l must explain to my sister and her family the incompetence of the systems and employees at U-Haul, from the failed reservations to the overcharging for rooms that are so small the staff doesn't even recognize the size, to the continual billing of rent and fees to a customer who closed out their account and paid in full weeks prior. The continual threatening bills have soured an experience that, while already comically full of failure on the part of U-Haul, wasn't so bad that we wouldn't recommend it. The repeated requests to have these bills stop being sent out and the negative nature of what continues to be sent put a spotlight on the entirety of the customer service, which is sorely lacking. Please stop sending me any bills or marketing material. My account with U-Haul is closed, and I would like to keep it that way.
Kathryn M. | Overall ExperienceMichelle was very knowledgeable and helpful
jason s. | First ImpressionsThis is the first time I have used a storage facility. The staff were exceptional in helping me select a unit and teaching me how to access it. I was so relieved by the help and kindness shown to me. It was an excellent positive experience! Thank you so much!
Candace A. | First ImpressionsI feel comfortable and confident using Uhaul storage units. Excellent units and facilities, even better people
Caleb F. | First ImpressionsFast and easy process
Karen Q. | First ImpressionsNone
Jeffrey C. | First ImpressionsRunning a debit card through the system was very difficult. Also, since he wanted to start in the middle of the month and conclude at the end of the month, didn’t seem like the system could handle that information
Grant O. | First ImpressionsClean, easy access, secure. Excellent storage facility. Highly recommended.
Heather K. | Overall ExperienceThe staff at the Palmer facility is amazing! They are friendly, informative and helpful. I would definitely recommend this location to everyone! They made a stressful situation very pleasant.
Bri H. | First ImpressionsI am only leaving because I bought a house and I can store all of my stuff in my house.
Brianne W. | Overall ExperienceSeem less process
Molly G. | First ImpressionsThe staff were very friendly and help with my moving and storage needs. Everything went very smooth and your staff took the extra time to find the right unit that fit my needs. Thank you for such a nice experience.
Tina C. | First ImpressionsMichelle (manager) and Amanda were whom we saw most often. Both are extremely helpful and friendly, displaying empathy for our moving challenges, and accommodated us as much as possible. I would absolutely recommend this facility and its staff. They made an awful experience a bit easier to endure. Thank you!!!
Kristine H. | Overall ExperienceVery friendly staff checked me in right away!
FERNAND D. | First ImpressionsThe gentleman that assisted my husband and I was informative and very thorough. I can’t remember his name but he did an excellent job with customer service. I would definitely recommend UHaul in Palmer, AK.
angie p. | First Impressions5 stars hands down!!! The most friendly staff and most amazing customer service for both uhaul rental and storage rental!!!! They make you feel like family!!! I can’t thank them enough for all of their help!!!
Tiffany O. | First ImpressionsCustomer service is stellar. Each individual work as a team!
Sandra H. | First ImpressionsStaff very helpful. Showed us locker choices.
laura g. | First ImpressionsI had an excellent experience doing business with you guys. Thanks for being awesome!
Heather R. | Overall ExperienceI started renting right after a major storm with a lot of damage to the area. Even with damage the buildings were secure, dry, safe and the staff was incredible, never making you feel rushed or showing their stress for getting their building back to rights. Will highly recommend storage here, especially as it is spotlessly clean and will go back if needing storage again.
Candida O. | Overall ExperienceOut standing service. I love our Palmer Alaska U-Haul!!!!
Donna P. | First ImpressionsExceptionally friendly and accommodating!
Cecelia S. | First ImpressionsThis is the best place to store your stuff!! LOVE the convenience of getting in out of the weather to unload my stuff and especially the control temperature storage!
Cynthia G. | First ImpressionsStaff are GREAT!!!!!!!!!!
Eileen F. | First ImpressionsSizing of the storage units was inconsistent, but your staff was excellent and the facility immaculate.
Cheryl S. | First ImpressionsThe only issue was I first reserved a Box and it got complicated trying to get it confirmed. Got a call from Anchorage saying I had to call the Palmer UHAUL and confirm when I tried I got pasted around to 4 different people. So I asked if I can just get a storage instead and every thing from then on went great.
Debra C. | First ImpressionsThank you and hope you all have a Happy Thanksgiving!
Mary-Lou G. | Overall ExperienceStaff was very helpful and pleasant to work with. Would highly recommend them.
Frances F. | Overall ExperienceLove this storage facility!!! Thank you!!
Linda L. | Overall ExperienceExpensive. Small.
Carley E. | Overall ExperienceOur move in experience was excellent! The facility is clean and well-maintained and we loved the loading bay that allowed us to easily move items into our unit. Will definitely recommend this location to friends/family who need storage!
Danielle D. | First ImpressionsIt was a great over all experience to be able to access our stored goods in any kind of weather !!!
MARK N. | Overall ExperienceRod and Alora were super helpful and knowledgeable. We rented a truck and storage unit and at first I tried to do it online but it kept glitching, and giving me error messages. We went in person the next day and the whole process was seamless. Also, love that you have example units available to look at to help decide what size space you need.
Tiffany R. | First ImpressionsThe customer service was excellent, the system they are working with could use some serious upgrades.
Michael L. | First ImpressionsI needed to get a storage unit and decided to go with uhaul as they were conveniently located and I could access it anytime and it was secure I didn’t have to worry about a thing. This place was great with friendly helpful employees
Sarah S. | Overall ExperienceI always try you out first before ever considering anyone else. I love the Palmer Alaska facility and highly recommend it to anyone
Kimberley L. | First ImpressionsMy family i was always to check on are things an everything was safe and sound, a good system they have. There times we had to ask questions, staff was always ready to help. Thank you for the security of the key cards an that wonderful alarm that went off everytime someone opened there storage unit, got annoying but hey it works.
Melaney M. | Overall ExperienceBest moving & storage in South CentralAlaska
Scott L. | Overall ExperienceSo far it's been great..
Melissa H. | First ImpressionsHey, Palmer, We Found The Most Excellent Storage in Our Area. A Big Blessing to All in our Beautiful Palmer Community. Signed, Sealed and Delivered By our Most Excellent Mayor Edna De Vries back in Circa 2018. Stay Warm and Safe. Keep your Possesions in Great Condition .. Heated and Secure.🙌🏼👏🥲👏✌️👊👍
Mary M. | Overall ExperienceEveryone is so friendly, helpful and kind! I love this place!
Cindy R. | First ImpressionsMy only concern was that there are no lights in the storage rooms themselves. This mad it a little challenging since I had to use the flashlight on my phone as I got towards the back of my unit. Other than that it was great. Thanks.
Dale A. | Overall ExperienceThank you
Kenneth C. | Overall ExperienceThe staff was very helpful and accommodating
Renate D. | Online Move InThe U haul computer system seemed a bit clunky from what I overheard from the employees. The were units that seemed to be available on paper but could not be found on the computer system. We eventually settled on a unit that was available to rent after some time. I really appreciate the help from U haul but feel that the employees need more advanced computer system and proper training.
herbey l. | First ImpressionsProfessional, clean facilities, fast and easy access. Thank you for everything.
Brandon B. | Online Move InVery clean, alot of space and very friendly customer service.
Myrtis G. | Overall ExperienceThe women (i think she was the supervisor) and guy who was in training were very kind and helpful! However, the other guy was pretty rude and had a "know it all" attitude.
Tarah S. | First ImpressionsFront desk people were extremely helpful and friendly
Jeremy P. | First ImpressionsGood service at every u haul dealer we've been to.
Kay W. | First ImpressionsEveryone at this location was very friendly, helpful and excellent service! Thanks!
Lori E. | First ImpressionsNone at this time
Kenneth C. | First ImpressionsFolks are nice and went above and beyond to help.
IRINA M. | First ImpressionsThe ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.
STEVEN B. | First ImpressionsThe two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I’ve rented and made purchases from the office many times since you opened and those two were the best employees I’ve met across all those times.
Jared W. | First ImpressionsEverybody was extremely helpful loved the climate control for the area we’re in between rain snow cold it was nice when I had to take things in and out to be able to do it inside and when I moved out renting a truck and being able to load it in a Well lit and warm space was great at the time I moved it was near 0° outside
JACK K. | Overall ExperienceGreat staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.
Linda L. | First ImpressionsFantastic people and staff!!
susan p. | First ImpressionsThe facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.
David M. | Overall ExperienceStaff was friendly and helpful. Will use again if I need storage in the future.
Andrea D. | Overall ExperienceI appreciate the excellent customer service.
Travis R. | First ImpressionsWould have liked the storage units accessible later. The office said the hour were changing to later a night.
Greg P. | Overall ExperienceHaving to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.
Amber W. | Overall ExperienceWhen I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)
Joyce M. | First ImpressionsVery helpful
George J. | First ImpressionsYou guys are amazing and so friendly
Stephanie N. | First ImpressionsU-Haul Moving & Storage of Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!
Andrea F. | Overall ExperienceState of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!
John N. | First ImpressionsMy experience with uhaul and the Palmer crew was excellent. I cannot express enough how pleasant and caring they were. It would be great to be able to call you all friends. Thank you
David M. | First ImpressionsNeed to have a better system for delivery of U-Box containers.
Sheri D. | Overall Experience