Customer Reviews for U-Haul Moving & Storage of Orchards

381 reviews

12512 NE Fourth Plain Blvd   Vancouver, WA 98682
(Construction site of new location temporary office is on EAST SIDE of lot)

(360) 254-3570

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 254-3570

12512 NE Fourth Plain Blvd
Vancouver, WA 98682
(Construction site of new location temporary office is on EAST SIDE of lot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jasmine K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
1.0

The worker was in a terrible mood and didn't say more than 2 words to me. I tried to ask a few questions about the drop off process and the guy basically just walked away from me without saying anything to me. Very poor customer service

Tyler R. 
Rating:
5.0

Know what trailers are available in inventory

Lemual T. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Nguyen H. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
1.0

This was my first time renting a U-Haul. The office was slow and horrible so I decided to do everything through the app. It didn't work well but I managed to get through it. Upon return of the U-Haul I didn't know about putting more fuel in until I returned the truck via the app. But I only dropped about 1/8 of a tank while I had it for less than 3 hours. But was already parked and returning the keys at that point. So figured I'd get a small fee. But no. It was huge. Rental went from 65 ish to 138. I'm not pleased. Probably won't use U-Haul again. And if I do I will not be using the app.

Matthew B. 
Rating:
2.0

This is a newer location, and there are a lot of kinks to work out. At pick up Andrew was helpful and knowledgeable, but there was no paper at the location to print a contract. He didn't have the kit I had pre-ordered, which was fine because I found mine before I got there, but I have not received a refund on that. Because I had no contract Andrew instructed me to return at 9 AM the next morning which I did. There was a line of about 15 people picking up or returning. I dropped my trailer off, handed the plug for the lights to an employee who it was her first day, and she seemed very overwhelmed, but assured me it would get checked in. I will still rent from U-Haul for my next moving needs, but I will probably choose a different location.

Benjamin S. 
Rating:
1.0

More staff and no over booking

Marisa M. 
Rating:
3.0

Customer did not leave a comment.

Ivan D. 
Rating:
5.0

Very clean and l received the red carpet service there as well very respectful crew , ln no time at all l was heading home . Thankyou , l appreciate it , Mr. David V Rogers.

David R. 
Rating:
5.0

Staff were helpful & responsive getting me set up and when returning the trailer.

Dale B. 
Rating:
5.0

see above

Michael M. 
Rating:
4.0

Full tank of gas in Van.

Patricia T. 
Rating:
5.0

Was very convenient pickup an drop off. The head guy at the desk was awesome.

Lloyd N. 
Rating:
5.0

Finish the building make over

William S. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Isobel C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly C. 
Rating:
4.0

So glad there was the late checkout option. Had a lot of trouble doing it. The app kept saying we weren't at the location even though we were parked right by the truck and office. Had to drive around to find a spot in the parking lot for it to decide we were there. It also kept freezing up throughout the process and dropping our progress and we had to repeat steps. Took almost an hour. Same thing when we returned it. Kept making us reload the pictures cuz it kept just dropoing the progress and making us repeat steps. It was pouring rain and super cold and we were getting drenched. Took almost half an hour to get it returned. Site was super slow and we were using the app not doing it from the website like when we checked it out.

Beth R. 
Rating:
5.0

Equipment was ready and representative was friendly and attentive.

JOSHUA R. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Good job guys!

Veniamin B. 
Rating:
5.0

Customer did not leave a comment.

Danny J. 
Rating:
3.0

The guy was super rude and did t believe me when I said I swept inside the uhaul even though I did! I also cleaned a TON of mud from a previous customer! I am so bummed at the service from both places 😭😭😭

Emeree R. 
Rating:
5.0

Call ahead to confirm reservation.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

The staff member at this location was top notch! He deserves a raise for being so polite, courteous, respectful, and helpful! Pay the man!

John B. 
Rating:
1.0

45 minutes to check out on a simple order. No lock for truck. Got a truck that just sucked gas.

Matthew S. 
Rating:
5.0

The service was Excellent. will use them again

John K. 
Rating:
5.0

Hire more people

Dan M. 
Rating:
5.0

All service was excellent! Thank you so much!

VIRGINIA I. 
Rating:
5.0

Excellent customer service helping me diagnose and repair a blown fuse that controlled trailer lights!

John F. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Alex O. 
Rating:
3.0

Customer did not leave a comment.

Pete C. 
Rating:
5.0

Thanks

Edna W. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

Customer did not leave a comment.

Georgia F. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Pavlo D. 
Rating:
4.0

Have another employee help open on Sunday mornings. The 2 people are killing them selves tying to get started

Gary Z. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
4.0

Customer did not leave a comment.

Gwen M. 
Rating:
4.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

When driving it felt like it wanted to shut off on us as if there is a misfire happening or something. I felt as if the may have also been a mistake in the miles because I was charged way more. I went to Portland and back 2 times and made sure to not make extra pit stops and still. I am not happy about it but whatever is done is done.

SHADI B. 
Rating:
5.0

Customer did not leave a comment.

Sharone A. 
Rating:
5.0

Customer did not leave a comment.

Jaylene R. 
Rating:
4.0

Quick and pleasant check in on the rental truck.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Jacqualine G. 
Rating:
5.0

Everything was fine

Darrel C. 
Rating:
5.0

I can't think of anything.

Tom U. 
Rating:
4.0

Tire pressure sensor on saying right tire was low.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
4.0

Customer did not leave a comment.

Margaret C. 
Rating:
4.0

The lady that helped me was great!!

Jared W. 
Rating:
1.0

No Military discount (can't believe how unpatriotic you are). More transparency not all costs are upfront. Over all I hope I never have to use you again

Jeff W. 
Rating:
1.0

The lady working the Midway, Georgia U-Hual return could barely speak English and was on her phone the entire time trying to use the other person on the phone as a translator. She then insisted that I back up the 26 foot truck AND auto tow into an extremely difficult parking spot before she would accept the equipment. There was a U-Haul return in Richmond Hill, Georgia. So there was no reason U-Haul made me drive 40 miles out of my way for this experience, then would not allow me any extra miles for my trip. This was a horrible location!

Percy L. 
Rating:
1.0

The lady working the Midway, Georgia U-Hual return could barely speak English and was on her phone the entire time trying to use the other person on the phone as a translator. She then insisted that I back up the 26 foot truck AND auto tow into an extremely difficult parking spot before she would accept the equipment. There was a U-Haul return in Richmond Hill, Georgia. So there was no reason U-Haul made me drive 40 miles out of my way for this experience, then would not allow me any extra miles for my trip. This was a horrible location!

Percy L. 
Rating:
5.0

Customer did not leave a comment.

Anders S. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
5.0

Very professional, courteous and helpful.

James D. 
Rating:
5.0

The app was easy! The people helping when I get there were amazing. The process was clean and easy. Thanks!

ERICK S. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

Nothing

john paul S. 
Rating:
5.0

Customer did not leave a comment.

Clifford L. 
Rating:
5.0

Marissa was Very Friendly Professional & Helpful!

Yvonne G. 
Rating:
5.0

Staff quickly got to me and reviewed the vehicle and trailer. Checked everything out and got me on my way. They did an excellent job.

david R. 
Rating:
5.0

Straightforward, easy pick up and return, no hidden costs.

Aaron D. 
Rating:
5.0

Amazing customer service

Rudy L. 
Rating:
5.0

I can't think of a thing. Everything and everyone was great.

Eva R. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
2.0

Rental truck not well maintained and vehicle failed to start while

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Have used many locations in the Vancouver area. All excellent service and equipment.

GARY M. 
Rating:
4.0

Customer did not leave a comment.

Marc S. S. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

This was my first experience with Uhaul ever, and I was given so much help, advice, and support from the employees here. This was a great experience and I'd like to recognize all 3 employees who helped me, they were very pleasant while I was stressed and going through a very unpleasant situation.

Megan P. 
Rating:
5.0

I really appreciate the professionalism at this location. This location is very convienant as well.

JOSEPH T. 
Rating:
5.0

Was a good experience. 👍

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
3.0

We would like to give you a 5 star rating at this location however, the customer service we received was not up to our standards. Most of our questions were not answered thoroughly, completely disrespectful to my husband verbally. Perhaps more customer service training is in order for future rentals and pray the next time we rent from this specific location would be a much better experience. The positive??? The trailer was available at this location.

Tina E. 
Rating:
2.0

Was charged for smoking in the uhaul. No one smoked even near the uhaul.

Makayla G. 
Rating:
5.0

I had a great experience here the customer service was amazing and when I disputes something it got taken care of right away I will be using them. For my future move when I'm blessed with my house 🏠.

Christale H. 
Rating:
5.0

Customer did not leave a comment.

Deidra D. 
Rating:
4.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER K. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Deborah O. 
No reviews have been submitted for this location.

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