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Marcie LewisCustomer Reviews for U-Haul Moving & Storage of Northwest Kokomo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In and out fast.
Roger WilliamsNothing at all. Great experience from beginning to end
Brian WilliamsVery handy to have such a facility and team in Kokomo. Great job.
troy burnetteNothing..... the staff was great and the equipped was in good shape. We made it to Florida without any problems!
MARK FISHERYou guys are the best. Helpful, courteous, and friendly . You know your stuff. Thanks again.
david herrenHad no problems the entire time! Thank you!
ALICE JARRETT | Overall ExperienceStop sending all the texts and emails, holy fuck. I have literally received over 70 emails and texts throughout this process. And now it's at least two a day to tell me to take this fucking survey. Just leave me the fuck alone already. I will never use uhaul again, specifically for that reason. I have used Budget and Penske both, and my inbox never got full, and I didn't have to spend a half hour deleting emails and texts. Uhaul sucks ass. Don't waste your time or money with them.
KEITH TAYLORGreat People, Great Equipment.
mike forehandN/A
Brittnea MeltonMay want to check the after hours door because it’s difficult to leave. The door gets stuck where the push bar is and won’t open on first try. Thanks for a good experience.
JOHANNA CLEMONS | Overall ExperienceI don’t see any need to improve on anything this by far was the best U-haul experience I have ever had, the staff was professional and prompt and appreciated my time.
KIRK YOUELLNothing I am very satisfied
Larry MeltonI was completely surprised and ecstatic that my u-box arrived several days earlier than expected. I had several left over furniture pads. All staff that I had contact with was knowledgeable and helpful.
Jill JohnsonWas not impressed with the employee that checked the trailer in once we brought it back. He was more interested with what was going on with his phone then checking us in.
Karen JonesThe employees at the Kokomo Indiana on Dixon was very helpful and knowledgeable I was very pleased with the two men I talked with
Dorthey hamby | First ImpressionsGreat place! Everyone was extremely helpful and friendly. Security was top notch, and the most important thing for me was that the entire facility was climate controlled! I would definitely use them again and recommend them to everyone.
MICHAEL MATHY | Overall ExperienceWoman at the check out smelled horribly like cigarettes and was extremely rude from the very beginning of the transaction.
Elizabeth SchmitzThe gals treated me with the upmost respect, old school good!
LARRY MEESEThe bathroom door frame or door is difficult to shut and open. It can be a problem for kids or the elderly. Someone should fix this.
Lance Smith | Overall ExperienceIt’s full service, clean and has everything needed to make the move happen
william niccumDeb was great very informative helped with mirrors informed me of warranty locks everything . Thank you Deb
Sydney PittsAbsolutely horrible company. Kept charging me money for a storage unit when I didn’t even get one. I got a trailer. The man I talked to was very unpleasant and unprofessional.
MEGAN COLDIRON | Overall ExperienceMonthly cost for storage units is way too high!
tracy briggs | Overall Experienceno improvements everything was awesome especially the fact that i needed to extend my time by 2 hrs unexpectedly and i was able to do that on the app with no extra charge which was great due to very short finances very happy and impressed with how easy the app was when i returned after hours and how nice they were at pick up def recommend to anyone...
michelle jamesMaybe have a spare key for the truck
Alexa SnowdenThe employees, both on the rental side and the returning side were excellent. They were friendly, helpful, and very professional.
Pamela WelshThe over head area leaked rain and a lot of our boxes got wet.
cynthia frazierDebbie was amazing!! From the moment we talked to the phone, she was relatable but still professional. She helped us every step of the way from qouting us on the phone to helping us to our unit.
DEANNA BIRKLA | First ImpressionsGreat customer service. Friendly and understanding.
Christopher SweigartEverything was set up to go I reserved and I appreciate the experience
MELVIN JONESRented equipment was not operational and could not be used. Informed the attendant upon return but was still charged for said equipment. Not happy
Karen KellerEveryone was very courteous
LINDA MARTIN | Overall ExperienceCustomer Service representative on duty, during my pick up, was very helpful and friendly and made my experience easy.
JOHANNA CLEMONSDebbie was very helpful on the return.
Daniel RattrayNothing the gentleman that run that site are great
David MillerKeep doing what you're doing!
Phillip OrndorffI'm terrible with names. But the lady's that helped me at the dixon location new years eve and new years day were great. Both were very happy to help regardless of working a holiday.
Robert WalserThe new U-Haul location in Kokomo is awesome. Nice trucks, plenty of equipment for my needs. I was booked for a 20' truck, but the first one I was showed had a lock on it. Because I had to wait for a second one, my associate took care of my gas. Great service!
Austin GallagherKeep up the Great work, renting and returning Awesome !! Not 1 complaint !!
William HicksNothing
Steve BaileyCouldn’t ask for better service 😊
John Coyle👍🇺🇸
STEVEN HALL | Overall ExperienceI'm giving 1 star because you could lower the price and help those in need.
ROSS BATES | Overall ExperienceFull tank of gas when picking up the unit.
troy burnetteEverything went perfectly. Very friendly staff and very helpful.
Karri DuggarAfter receiving a call that the truck I reserved at another facility was only available more than 30 miles from home, I went to this one. They were able to cancel my previous appointment and get me the truck I needed close to home. Thank you!
Kevin AkersVery fast and efficient service
william niccumonline app sucks. i tried from the app and from a web browser, but I was unable to complete my equipment return online. local experience is great, nice facility. online tools could be greatly improved. they don't work on android. maybe they work on iOS
David AnthonyNice pulling trailer and no problem
Phillip HeckathornNeed propane to refill our tanks for our camper
VICTOR RAMIREZNothing Brenda and Steve were very informative and helpful!
shelly laytonI liked that there were carts to help move our stuff into the unit.
Melody Smith | Overall ExperienceAll has been good working with U-haul on Dixon RD.
STEVEN HALLService was awesome& very friendly service members! I rate them a 10
Lisa CarrThe online registration service isn’t convenient. Took 40 mins and then I still had to wait for someone to get to the office because I wasn’t given access to the key. The office girl was very helpful!
Donita JohnsonBest uhaul rental location I’ve ever used
LAURA VANDIVERThe guy who checked me in went above and beyond with helping me get the trailer hooked up to my truck. He also patient and informative. Overall great customer service on a horrible day for me.
tasha malloryMy reservation was completely ignored as they made a new one then as he heard my fiancé having me send him money on cashapp to make it happen he waited till it was done then said can’t use that card, we had until noon the next day to have our things moved so then we had no U-Haul van i then had to stress to get everything figured out and reserve and pick up a 10 ft truck after hours, then when I attempted to bring the truck back on my break from work i couldn’t get help dropped off my keys and truck then attempted to call the store a woman answered the phone immediately asking me to hold, i then sat on hold 15 MINUTES!!!! Not once did anyone pick back up and even say hey I’m sorry about your weight just a few more minutes absolutely nothing then when I attempted to try to call back, I couldn’t even get the actual people at the office I got sent to the centralized call center I have spent over $300 with you guys within the past few months on these trucks due to moving or thinking I was moving and everything else not to mention I have two storage units with you guys over there at that location if I didn’t have to move all of my stuff out of there, I would most definitely remove my things and find somewhere else because the whole thing was a major inconvenience. Customer service is extremely lacking at this location then I get a phone call yesterday in regards to the complaint that I already made I’m guessing but I was working and when I tried to get back a hold of the guy guess what? You couldn’t even get through to their office again!
Samantha TaylorI would personally like to complement Steve Miller for his outstanding service to us. He was very helpful in setting up long term storage for us, over the phone, from before our move from Florida until the recent completion of our new home in Winamac, IN. It was one less thing that we had to worry about at a very stressful time. We cannot thank him enough.
wally colligan | Overall ExperienceAs a moving company, I should not have had to go without my reserved Dolly period that was very frustrating period they also switch my location to pick up period
Nicole KiserMore of q seating area for those waiting for hitch installation. Maybe a chair and table.
Korey HendersonI set off the alarm, didn’t realize I had to disarm it to move in!
LISA GILBERT | Online Move InI did not have a negative experience. I changed my truck size when I arrived at the store from what I had reserved and I was accommodated immediately. Service was quick and efficient. Thank you!
Susan McGriffgreat staff, very accomodating and helpful!
Greg NiederhausThe best
LOWELL WIGGINS | Overall ExperienceFor everything we have went through this last week you was the most helpful
CHRISTOPHER HUDDLESTON | First ImpressionsI recommend a raise for both Debbie and Steve they went above and beyond helping me.
SHARON ROWLETT | First ImpressionsI was literally blown away at how clean the entire place was right along with the set up and bay areas for unloading. Amazing!
Zadie Ward | First ImpressionsOnly issue I had was the sliding automatic door was not working the last two days I was there. Other than that it was a great experience.
Daniel Baietto | Overall ExperienceVery helpful and kind and friendly staff I would highly recommend your U-Haul dealership on Dixon
tona fouch | Overall ExperienceJust think maybe a prorate should be placed
jeanne o-Dell | Overall ExperienceVery clean, safe, and workers were very helpful!
SERINA PERRY | First ImpressionsThe service was polite friendly and professional and the units and facilities are clean and easy access alomg with complamentary cards to use for all things. Very well and best of all its affordable for everyone.
JUSTIN TURNER | First ImpressionsThe facility and staff were excellent. Stop asking me to review. 6 messages in a 2 hour period is a bit excessive.
Jessica Stephan | Online Move InIt workday be nice to have a trash can somewhere accessible. Their wasn't even one in the restroom and that cutoff be problematic for women especially
MATTHEW NEWBY | First ImpressionsVery clean, and very secure. The staff was more than helpful with all my needs.
William Skaggs | Overall ExperienceI would definitely use again or recommend this storage facility to anyone. Very clean, well maintained, staff was cordial and very helpful.
GLORIA USSERY | Overall ExperienceI have already recommended this facility to friends.
Ceotice MILAM | First ImpressionsI love it here.
Jeanette Grau | Online Move InI was very happy and so appreciative of the one month free storage deal! thank you!
DENISE PLANTENGA | Overall ExperienceKeep up with the good work.
Shannon Place | First ImpressionsVery clean and safe are friendly and helpful.
KENNETH TOTTEN | Overall ExperienceSteve Miller was very friendly and personally showed me where my unit was.
RONALD WILSON | First ImpressionsOnly issue I had was when I went to return the u haul it took awhile before I was waited on. Otherwise my experience was very good.
RYAN HAMILTON | Overall ExperienceEveryone was so friendly and the atmosphere was very nice...
rodrick owensby | First ImpressionsVery good experience would use again
Kenneth Mewbourn | First ImpressionsStaff members was very helpful
Cliff Hunt | Overall ExperienceI didn’t use the storage facility but the gentleman who waited on me was phenomenal!! Went above and beyond and was so friendly and courteous
Candace Kochman | Overall ExperienceVery friendly and informative on other services!
Morgan Ferguson | First ImpressionsEasy to sign up. The 4 wheel carts which were available were very helpful.
Patrick Capouch | Overall ExperienceIt's all about the staff. Each of them were equally polite and professional. Thanks! P.s. start advertising the 1 mo. Free storage with truck rental. What a great deal!
KENNETH BADGER | First ImpressionsThanks for the space to store my stuff.
Cecil Dare | Overall ExperienceGreat place to do business with, Manager Steve and employees went above and beyond to accommodate me, would look forward to doing business with them in the future if needed. Thanx Scott
Scott Rosa | Overall ExperienceThe two guys that helped me get the unit were extremely helpful. The person that helped me close my account was also very helpful. I’ve had numerous trucks in the past and now a storage unit. Uhaul has always made moving easier. It’s a stressful time but uhaul does not add any stress to your move. This N Dixon location in particular was very helpful
jesse comarella | Overall ExperienceThe staff was very friendly and informative. Facility is clean, well lit and well secured. Would definitely use them again
ELIZABETH MAJORS | Overall ExperienceI would like to especially thank Debra for her great helpfulness. And thank you for the office being open on Thanksgiving.
Liza Shone | Overall ExperienceVery friendly staff and great service! Appreciate all of the associates for their help and maintaining a clean facility!
Lindsey Canady | First ImpressionsVery friendly and helpful staff
Randy Napolitano | First Impressions