Comentarios del cliente para U-Haul Moving & Storage of New Windsor

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of New Windsor

Grado total:

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Brian K.
Grado:

El cliente no dejó un comentario.

Philip B.
Grado:

Customer Service was excellent.

David B.
Grado:

El cliente no dejó un comentario.

leonardo D.
Grado:

El cliente no dejó un comentario.

Tony S.
Grado:

No issues at all. Truck was nice and clean and was even warming up when I arrived

Jesus P.
Grado:

Disappointed with online reservation. The key was not in the box, ended up waiting inside the store. Was given a different truck than the one assigned online. Total waste of my time inputting all my information online, had to wait anyway.

Davina H.
Grado:

Double check to make sure back of truck is clean before next customer takes it (Even if its been sitting on lot awhile. )

Hugo O.
Grado:

excellent service and a very appropriate treatment towards my person

William Y.
Grado:

Office personnel were great on pick up and when I dropped off.

John W.
Grado:

Truck was absolutely filthy. Dog hairs all over the place.

Jose R.
Grado:

El cliente no dejó un comentario.

Enas H.
Grado:

El cliente no dejó un comentario.

Blaise C.
Grado:

They said they were going to email me my final bill and I have not received it yet…

Cordell H.
Grado:

El cliente no dejó un comentario.

GRAHAM A.
Grado:

El cliente no dejó un comentario.

James M.
Grado:

We had a great easy experience. The move went smoothly and we had the truck back earlier than expected. Thank you Jeanne Masarik

Jawad A.
Grado:

El cliente no dejó un comentario.

Sarah P.
Grado:

El cliente no dejó un comentario.

Kheetah K.
Grado:

El cliente no dejó un comentario.

Gail F.
Grado:

Movers contacted through UHaul site (Lickity Split Movers) never canceled, didn't show up. Truck had only 5,000 miles on it but was really dirty in cab and body.

altimond S.
Grado:

El cliente no dejó un comentario.

Danny J.
Grado:

Nothing really. Everything went smooth and efficiently.

Robert P.
Grado:

quick easy great workers

Baruch G.
Grado:

The only problem I had was that the driver side mirror wasn't right and was useless Thanks

Gregory W.
Grado:

Appears that there is only one employee on site to both rent out and receive equipment. Long waits even if rented online.

Efrain C.
Grado:

El cliente no dejó un comentario.

Randy H.
Grado:

El cliente no dejó un comentario.

Nicole T.
Grado:

El cliente no dejó un comentario.

Elizabeth F.
Grado:

Very easy in and out. Would definitely use them again. No change needed

John H.
Grado:

El cliente no dejó un comentario.

Alfonso S.
Grado:

El cliente no dejó un comentario.

Lewis L.
Grado:

El cliente no dejó un comentario.

Keith M.
Grado:

You guys don't need any improvement. You were excellent all around. Every part of my experience was excellent. Top notch.

mike O.
Grado:

El cliente no dejó un comentario.

Paul V.
Grado:

Fast service and ready to go. Sydney was great

Gregory W.
Grado:

Would help to have more than one employee at location. Even though filed everything online, there was a significant wait.

Juanita A.
Grado:

The pickup was good. It was the drop off I’m disgusted with. I put the keys in lock box and left, it was dark and I didn’t realize until I got home you have to be at the location to complete transaction. I went back to location to complete and it failed. I tried so many times . I even tried to speak with someone on chat and nobody never replied and also call the 800 number and I only got the prompts, never spoke to anyone. I left there tired, cold and frustrated.

Vincent B.
Grado:

Reserved a truck for 7 am which was the opening time for the location, however no one showed up for almost 2 hours and trying to get anyone from customer service to help was a nightmare as well.

Jamie B.
Grado:

El cliente no dejó un comentario.

Richard T.
Grado:

Good service and attention. Much appreciated

Jo S.
Grado:

great experience

Dana P.
Grado:

Sydney is very professional, fast and courteous. It’s always a pleasure to come here when she is working. Things move swiftly and she is very adept at answering questions and assisting.

Roseann F.
Grado:

El cliente no dejó un comentario.

Kristy B.
Grado:

El cliente no dejó un comentario.

Beverly B.
Grado:

Have a better customer service agent who wasn’t sarcastic on the phone. She was a jerk

Joseph M.
Grado:

I brought the truck back after hours and was not aware that a after hours fee applies. When I called the branch theybtild me I had to call customer service. When I called they told me it was up to the branch and that the manager was in the branch and she would call me within 72 hours but most likely today. Well she wasnt in and wont be until Thursday.. I do not like having to wait 3 days to speak to someone to resolve an issue..I will never use uhaul again if this is not resolved

Carl H.
Grado:

El cliente no dejó un comentario.

gregory S.
Grado:

El cliente no dejó un comentario.

Robert T.
Grado:

El cliente no dejó un comentario.

Dale N.
Grado:

Wasn't offered a walk around of the vehicle. That should be part of the rental.

Michael B.
Grado:

El cliente no dejó un comentario.

RAPHAEL A.
Grado:

Dirty van, staff is lost not knowing what to do. Need to add an extra day and schedule department is super rude as well as the lady who checks the van when you come to drop it off. Will not come back to this location.

Brandon S.
Grado:

Put the stuff that customers order .

Ariel M.
Grado:

El cliente no dejó un comentario.

Eric O.
Grado:

We have used this location before and will go a little out of our way to use them the next time we need to move something

Katia J.
Grado:

El cliente no dejó un comentario.

Katia J.
Grado:

El cliente no dejó un comentario.

Edy L.
Grado:

El cliente no dejó un comentario.

Abdoulaye D.
Grado:

I was charged more because I returned the vehicle after the location closed even though the website was not functioning on my phone when I tried to do the return online myself. That was a bit upsetting.

F S.
Grado:

El cliente no dejó un comentario.

Matthew D.
Grado:

El cliente no dejó un comentario.

Raymond G.
Grado:

El cliente no dejó un comentario.

Willy C.
Grado:

JUST KEEP UP THE GOOD CUSTOMER SERVICE THAT YOU HAVE. THE UPGRADE ON THE FACILITY LOOKS GREAT.

Jacqueline B.
Grado:

El cliente no dejó un comentario.

Charles C.
Grado:

When I walked in without a reservation the women was very nice polite and she explained everything and prompt!, I was in and out within 10 minutes she was Great ! When I return the van, the guy did a through check told me how much I was being charged, sent me a email My total experience was Great! Thank You Uhaul your always there for Me !

Elizabeth X.
Grado:

El cliente no dejó un comentario.

Cedric W.
Grado:

Everything worked out perfect

Esteban G.
Grado:

El cliente no dejó un comentario.

Jonathan G.
Grado:

I dropped off after hours. Again, my location was changed, costing me valuable time on a holiday weekend. Needless to say, I will not be using your service again. Hertz and Budget have plenty of alternative offerings and will gain my business as the result of the repeated deficiencies on the part of Uhaul and its franchises.

Gary W.
Grado:

El cliente no dejó un comentario.

Joseph R.
Grado:

El cliente no dejó un comentario.

Thomas H.
Grado:

I thought the cost per mile was very high priced. I will look for alternatives in the future.

Bryan M.
Grado:

U-Haul should purchase more auto transport trailers? Every employee I dealt with in this matter, made it seem as if I should be privileged to be getting this trailer. Somewhat rude in most conversations. From multiple scheduling employees, pick up, and drop off employees. I don’t believe this is a positive reflection for a first time customer to be a returning customer.

Daniel M.
Grado:

El cliente no dejó un comentario.

Patrick K.
Grado:

Thank You

Dandre M.
Grado:

El cliente no dejó un comentario.

Richard M.
Grado:

I was over charged $20 for a dolly and pads which I did not use. I was told I would have an answer about a credit in 3 days and no answer has come. I spoke to Wendy at the call center.

pamala B.
Grado:

El cliente no dejó un comentario.

Thomas D.
Grado:

El cliente no dejó un comentario.

Tyler S.
Grado:

El cliente no dejó un comentario.

Joseph F.
Grado:

El cliente no dejó un comentario.

Jennifer L.
Grado:

El cliente no dejó un comentario.

Lisa B.
Grado:

Manager could be friendlier.

James D.
Grado:

Don’t have customers go through the time and effort of filling out an on line questioner if all the same questions will be asked at the service counter.

Ana G.
Grado:

El cliente no dejó un comentario.

cary G.
Grado:

Doing fine keep it up service was great

Jo Marie W.
Grado:

El cliente no dejó un comentario.

Marlon T.
Grado:

You’re great +++++

Daniel B.
Grado:

El cliente no dejó un comentario.

rebecca M.
Grado:

Very helpful and understanding

Ruperto R.
Grado:

Your staff needs to maintain better records of fuel in vehicle when renting it out. The papers on my rental stated 5/8 Fuel Tank and in reality it was less than that. Then when I return the vehicle, which I added fuel it showed less than 5/8 and I was charged $6. The issue that I have with that is that how can I incur $6 worth of gas when I only drove the truck for 12 miles and added fuel before returning it. It is a shame that we cannot trust the people maintaining records of vehicles to keep accurate records. If in the future I rent another vehicle from your company, I will need to take snapshot of the dashboard showing mileage as well as Fuel Tank Gage before leaving the premises and once again after returning to the premises. That is if I rent again from you.

Mario R.
Grado:

Excellent service!!

christopher M.
Grado:

Always stellar. The next best this to owning my own van.

Steven C.
Grado:

Mileage was 7 miles off. I took a picture of the mileage at vehicle pick up, and tried explaining that to the clerks when vehicle was returned; and all I was told was that: "this is what was in the system, so this is what we have to go by". Granted, 7 miles isn't bad, but it's the principal. And that I had to try to explain it for 5 minutes, in the rain, and still had to pay the 7 mile difference. The back of the 10 foot van was never swept clean when I picked it up too, so I was glad that I didn't get charged for that too. I rent here because of convenience, but simple matters like this may make me rethink my choices in the future. Also, it may be wise to check out the vehicles every now and then. The transmission kept feeling like it was slipping. Luckily my rental 'driving' experience went uneventful.

Barry S.
Grado:

Customer Service was great and as always the equipment was in great shape. Thank you.

David H.
Grado:

Very friendly and helpful.

Judith L.
Grado:

El cliente no dejó un comentario.

Chris D.
Grado:

We’ll run location! Management cares about their customers!

Kenneth J.
Grado:

My check out and check in with the Uhaul app however was a near disaster, saved only by an early arriving employee. NEVER eliminate the people who work there, it feels like you are making the renters do the work for you. Took 10 minutes to return the van after hours using the app. I won't do that again.

Celeste L.
Grado:

Charged for hand cart not provided. Given wrong pickup location 50 miles from actual address.

No reviews have been submitted for this location.

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