Customer Reviews for U-Haul Moving & Storage of Morton Grove

Rating:

5.0

The process was simple and the customer service was great!

Rating:

5.0

Great friendly customer service

Rating:

5.0

I want to thank everyone working there as they took care of my needs and I absolutely will be back hopefully not for a while ha Thanks

Rating:

5.0

The service was excellent. No complains at all. I will recommend this company to my family and friends. Thank you again.

Rating:

4.0

Staff was welcoming and helpful

Rating:

5.0

Thank you so much for your care and fine customer service!!!

Rating:

5.0

Stephen and john were outstanding. I will always come back at this location. Thank you!!!!

Rating:

5.0

Everything is good!! 👍

Rating:

2.0

I don’t understand my receipt. I asked at the store for them to charger the rental onto my credit card, which was different than the one that was used at pickup. They only charged part of the rental to my card. My friend put down his card at pickup, and his bank statement shows a charge that I greater than the charge shown on the final receipt. I am confused.

Rating:

5.0

Friendly and good service

Rating:

5.0

It’s all good. Thank you U Haul!

Rating:

5.0

Always love going to this location. Friendly staff whenever you go. Cannot find a reason to complain

Rating:

5.0

John who help us is great guy and provides awesome service. Fast and excellent. Thank you

Rating:

5.0

Excellent service from Cassie and Steve the GM.

Rating:

5.0

Great employees . Very helpful and courteous!

Rating:

3.0

There is not enough staffing

Rating:

5.0

Experienced and kindle staff. Just called, came and got my truck.Whole process took few minutes. Same with return. Great service!

Rating:

5.0

They were very helpful and understanding!

Rating:

5.0

The truck was old and had over 145,000 miles on it. Needs an update!. The reason I went to this location was that I originally tried to pick up a truck from the Leigh Ave location via the app. Incredibly frustrating experience. Took 90 minutes with the help desk to get the app to "work". I ultimately left without the truck. The app stinks. Way too many steps and difficult to follow even with the help desk walking through it. Scrap the whole thing and start over.

Rating:

5.0

Location, staff all great. The trailer was in such bad shape my tow truck was wobbling. The rails are bent like a wave. There’s a huge dent in the middle. Tire wobbles. Horrible equipment

Rating:

5.0

Great new van and great customer Service !!!!!!

Rating:

5.0

Excellent staff and customer service

Rating:

5.0

I noticed the trunk wasn't cleaned out from the previous customer. The manager was nice about cleaning it out.

Rating:

5.0

Took care of me right away when I dropped my car hauler, and again right away when I dropped off the truck.

Rating:

5.0

Our customer reps Unique and Cassie were pleasant and very professional.

Rating:

5.0

Everything went well. Employees are very courteous, accomodating and very helpful. Great experience. Will certainly use UHaul again. Will definitely refer UHaul to family and friends.

Rating:

3.0

Computers not working

Rating:

5.0

The manager at this location Steve is on top of his game. He exhibited professionalism at every step. He was patient, polite and went the extra mile to help ease the already stressful situation of moving. Many thanks to him. Hire more like Steve Phillips !

Rating:

5.0

Accommodating , staff

Rating:

3.0

Manager was pretty rude. Needs to vastly improve his people’s skills.

Rating:

5.0

All great service equipment and personnel

Rating:

5.0

Absolutely nothing to improve. Service was top notch from the start to finish.

Rating:

5.0

Keep it going

Rating:

5.0

There was coffee spilled in the back part of the uhaul and some old dirty water sitting on top of the ledge in the back of the uhaul as well. Other than that everything was great. Thanks

Rating:

5.0

Everyone was very nice and helpful and customer service was above and beyond their level of expectation

Rating:

5.0

Quick and easy and affordable

Rating:

4.0

Staff were very friendly and fast

Rating:

4.0

Upon inspection of the truck prior to departure, I noticed the fuel level was lower than indicated on the contract. I walked back inside and shared my discovery with both uhaul employees present. One returned with me to the truck, agreed the fuel level was lower and said no problem, but he did not document his findings on the contract, instead stating, it would be fine, he'd adjust it when I returned the truck. Upon return inspection by the uhaul employee (all staff present were different from the prior day), I was charged $26 for not returning the truck with the same amount of fuel. I showed him my receipt for fuel I purchased less than 1 mile and 5 mins mins prior to our location and explained what his co worker had said the day before. Not sufficient for him to retract charge. I then showed him the PICTURE I took of the fuel gauge prior to departure from uhaul. At that point, he went to a coworker, had a discussion, and eventually removed the extra $26 charge. Lesson, (reinforcement for me) take video and pictures of everything, to include gauges, prior to departure.

Rating:

1.0

Ann at the receiving location was extremely rude, and blamed me for the issues with delivery. I'm not a uhaul employee neither am I familiar with the policies and procedures neither am I responsible for the technical issues surrounding my order. The staff didn't appear to be comfortable working with her. I would highly recommend removing her form directly interacting with customers and advise in giving her training in basic customer service skills and fostering a healthy work environment. For the time bring I'm recommending people at a minimum avoid this location

Rating:

5.0

Kyle was prompt and knew what he was doing. Overall, we had a wonderful service from U-haul during our move from California to Evanston, IL

Rating:

5.0

Easy

Rating:

5.0

Steven P was very nice and helpful. Great customer service

Rating:

5.0

John and Steve great to work with!! 10 Stars...

Rating:

5.0

❤️

Rating:

4.0

Hi, recommending at least the steering wheel and both seats for polished - geez how annoying to get a sticky wheel. Yet the coffee holders and radio are frequently used and should be spotless as well. Hope next time is better. Thank you. Really like the suspension on the cargo vans - nice ride.

Rating:

5.0

I would like to commend Gabriela from the blue island location she went beyond.

Rating:

5.0

Evanston location was not a good experience and the trailer was in poor condition. We canceled the rental and went to Morton Grove instead - great experience and really good trailer

Rating:

5.0

Friendly people , helpful rep at desk.

Rating:

4.0

Not much they answered all my question and explained everything that they were going to do MR PHILLIPS was very thorough and when the job was complete he showed me what they did

Rating:

5.0

I missed the wiring when I got the original hitch install. These guys got me in right away and did a great job. They were amazing. 5 stars all the way!

Rating:

5.0

Always a smooth experience, at the Morton Grove Uhaul location! Thank you!

Rating:

4.0

On a very cold day the staff did a nice job getting the truck ready as possible.

Rating:

5.0

I am satisfied

Rating:

5.0

Great People and all A+++ Professionals... Clean location, first class U-Haul Experts were great. Truck worked great and Customer Service was A+++.

Rating:

1.0

The lady that was working while I picked up my vehicle had the absolute worst attitude. It almost seemed as if I was inconveniencing her. I’m not sure what her issue was but I definitely won’t be renting from this location anymore. Very sad that customers need to experience this type of service.

Rating:

5.0

My experience with this location and personal working were all good friendly helpful quick and knowledgeable I needed to rent a truck on short notice without stress and they provided for me on Saturday afternoon thank you .

Rating:

5.0

Verify fuel level. Sheet showed 3/4 full, actual level was 1/2. This was disputed with no issues.

Rating:

5.0

Kano, Kyle and Steven were all VERY helpful. I left my credit card on the counter and KANO ran it out to me and stopped me as I was leaving. Thanks Kano!!!! Steven and Kyle are very upbeat and friendly.

Rating:

5.0

Everything was perfect. Customer service was excellent.

Rating:

5.0

All of the staff I encountered were very helpful and made me look forward to using this location again.

Rating:

5.0

Steve was at the register and was GREAT

Rating:

5.0

Truck was rented to me with the check engine light on. However, no issues during the rental.

Rating:

5.0

This is my favorite location now . Because so far all the employees that I have did business with them are well trained, helpful, honest & RESPECTFUL. absolutely not like the Des Plaines location ( Oakton & Mt Prospect rd)

Rating:

5.0

Man outside parked my truck in the correct place since I was unfamiliar with this location. Inside was quick and efficient.

Rating:

5.0

Great staff! Clean vehicles

Rating:

4.0

The only complaint I had was that the storage was full of mouse, droppings all over the furniture that was stored.

Rating:

2.0

Poor layout of storage facility

Rating:

5.0

N/A

Rating:

5.0

The customer service was great especially that late in the evening.

Rating:

5.0

Jenny was amazing, she was incredibly helpful and explained everything that I needed to know. She was extremely friendly and made the check in process super easy.

Rating:

5.0

Easy check in and enough room to easily move in!

Rating:

5.0

Super helpful and friendly staff. A bit further away than the Evanston location but worth the drive.

Rating:

1.0

One of the associates was very rude

Rating:

5.0

An excellent facility, that kept our stuff safe for several years! Courteous and helpful staff!😊

Rating:

5.0

Very satisfied with everything

Rating:

5.0

I loved everything about this place! The staff is friendly, knowledgeable and polite.

Rating:

5.0

Lots of light, door was always open, staff helped me a lot.

Rating:

5.0

Great Storage easy access! Angie was real helpful!

Rating:

5.0

Angie and her crew did a great job on everything i needed.

Rating:

5.0

Everyone that I had interaction with was very polite and professional,it was a good experience.

Rating:

5.0

Angie was fantastic! Thank you!

Rating:

3.0

Too much money a month

Rating:

5.0

The staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.

Rating:

5.0

Great customer service give 100stars

Rating:

5.0

Thankyou all for making my day a great deal brighter.

Rating:

5.0

The staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)

Rating:

1.0

I arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money

Rating:

5.0

The staff was amazing and wonderful customer service!

Rating:

5.0

Angoe best manager ever !!!

Rating:

5.0

The staff are kind, courteous & very helpful. Thanks Uhaul.

Rating:

5.0

Great customer service. Ladies upfront were awesome.

Rating:

5.0

The GM was a very professional and helpful

Rating:

2.0

The staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.

Rating:

5.0

Thanks for all your help.!!!!!!!

Rating:

5.0

I wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I’d been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.

Rating:

5.0

The two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.

Rating:

4.0

I don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.

Rating:

2.0

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Rating:

2.0

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Rating:

5.0

The people he’s very friendly the manager is the best the parking lot is the best

Rating:

2.0

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

Rating:

5.0

Thanks

Rating:

3.0

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Rating:

5.0

smooth operation.

Rating:

5.0

The service was awesome. They meet all of our needs

Rating:

5.0

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Rating:

5.0

The staff is friendly and helpful.

Rating:

5.0

Very nice people very good manager

Rating:

5.0

Great service, fast and very helpful I recommend this location.

Rating:

4.0

Good

Rating:

5.0

Very kind employees that clearly care about their customers.

Rating:

5.0

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Rating:

4.0

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Rating:

1.0

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Rating:

4.0

Thank you.

Rating:

4.0

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Rating:

5.0

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Rating:

4.0

Thank you,!

Rating:

4.0

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

Rating:

5.0

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

Rating:

1.0

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

Rating:

1.0

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

Rating:

5.0

I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!

Rating:

5.0

I had no problems.

Rating:

5.0

Every one I talked to was extremely friendly and helpful thank you.