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Greg KCustomer Reviews for U-Haul Moving & Storage of Milton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional, timely and ready to answer questions regarding what was done and how it was completed
James MLarge selection and friendly staff.
mark cNailed it
James SThis has been my go to location locally. Always helpful staff. Clean equpment.
Mike BThe staff were friendly and knowledgeable. I will ALWAYS return to this location for any moving / storage needs. Thank You!
Timothy HOutstanding operations !!!!!
Phillip L | Overall ExperienceClean, easy access yet secure, staff very knowledgeable
RAYMOND G | First ImpressionsHannah was very helpful, knowledgeable, and did an outstanding job setting me up with the trailer I needed.
Ryan SAll the staff were very friendly and helpful
David NNothing
Veronica GNothing the service was excellent and ready.
David AI originally tried to pickup my truck from this location. After going in person and making my reservation well over a week in advance, I was informed the DAY BEFORE I was to pickup my truck that there wouldn't be one available and at the time I specified I needed it. I was redirected to Pensacola well over 40+ miles roundtrip out of my way to pick one up the size and time I needed. I found a better deal elsewhere doing a one-way trip instead. However, when I returned my truck to this location I was charged for extra miles that I DID NOT put on the truck. I had reset the trip odometer when I picked it up and I know exactly how many miles I drove. I will NEVER do business with this location again and I am reporting them to the BBB and DBPR for fraudulent activity.
Wesley GSuch an easy return experience and very friendly.
Jonathan WTook a dolly my parents had rented or whatever and wouldn’t give it back when I asked for it back. I didn’t rent it from them at all and when I went in there to tell them I needed it back for use they wouldn’t release it. I left it in the trailer and called to tell them I’d be back to get it in a moment. When I went back they called me a thief and said it’s U-Haul property.
Connor WLower your prices for frequent customers
robert sEXCEPT ... there was only 1 person on duty.
David HThe 2 ladies and drop off were awesome and helpful.
robert sKeep up the good work 😎
William PThe staff was very good with the exception of A guy name Vince his attitude was very unprofessional and he made me get off track with making sure everything was crossed off the list to get done for the move. He made this start off rocky over three phone I had place the order when I had some call back. This should not have been the case to have a call back for a rental. He did not want to be bothered. H e should know that the customer is the reason he is there and they are always right.
Kim NAll good
Robert KWhile traveling across country we had an emergency and needed a last minute trailer rental. The team at the Milton U-Haul saved our journey. Thanks so much for your prompt assistance.
Robert CNothing at this time. Vince showed great customer service.
MARY EPick up was fast and easy. Sales clerk was friendly and knowledgeable. U-haul app needs work. Not user friendly .
Lynn GThe location works very hard to satisfy customer needs. The only issue I have is that the online app is lacking consistent operation. For example, when returning my trailer it could not find my location even though I was in the parking lot. The noted barcode to scan could not be found. Keep up the good work, Uhaul Staff. Hopefully the Uhaul Corporation will support you better in the future.
Richard JWork was done very quickly. I am very happy with the installation of my hitch.
Thomas MI was served by the assistant manager and she was extremely nice. From hitch installation to renting the trailer, she was super! Friendly and professional!!
Peter OI was extremely pleased with the service at this U Haul location!
Martha A | Overall ExperienceEverything was always better than expected.
Hugh W | Overall ExperienceNothing to add.
Stephen HI hate that every time I make a reservation it gets cancel and/or move to a location way out of my way then still get charged per mile.
Steven SWe dropped off our truck and equipment with Larry who was very friendly and knowledgeable! We’ll be back to rent when we need another truck!
nathan sFantastic service and great equipment! Customer Service is Outstanding! Thanks, I will highly recommend you!
John KTop notch staff, facility, and products.
Vikki HThis location is friendly, knowledgeable, and professional.
steve jMy contract was 219.00 for one way .going 150 miles . including 30.00 insurance. Used my debit card & it charged me 294.00 & wasn't given an explanation!!! No one can Tell me what the extra charge was for. & I'm very upset!!
Melissa HVery helpful and courteous employees that made every step easy and enjoyable.
John MThe service of my Uhaul experience throughout my Ubox rental history was excellent. The Ubox shipped on time, each time, and access was always available when needed.
Jeremiah PThey all are always very nice and helpful everyone have been over to check on my store unit’
Latisha MGreat experience. Everyone very helpful and nice. The location that we originally reserved the uhaul with did not have a truck ready for us. Customer service transferred the reservation that same morning to this location. This location very accommodating.
Jon JVery nice facility. Young woman clerk was excellent.
christopher d | First ImpressionsThe location personnel is welcoming and ready to assist, knowledgeable and polite. They are thorough in their process and help.where they can. Great personalities!
Alexis HThe young lady that helped me was Excellent!! I love this uhaul location. It's Huge always have what I need and the service is Always above Par!! Thank You
Allen BNothing. The employees were friendly, professional and efficient. The equipment was clean and ready.
Debra CThe service was great, nothing need to change. Thank you!!
ELIZABETH MProfessional and knowledgeable staff. Well run place of business.
Michael BThis location in Milton was awesome! I had nothing but problems trying to pick up my entire rental. I reserved it for the closest location to me.. the day before my location to pick up changed to a 20 minute drive instead of 5 minutes. This is difficult when you're trying to move! And customer service was NOT helpful. The day of pickup my truck was available at the new pickup location but not the rest of my reservation. They sent me to another store 30ish minutes away. This particular store tried to give me stuff that I didn't reserve and even attempted to try and make me pay for a whole other entire reservation with the truck and everything! I am a single woman trying to move closer to my grandbabies since my husband passed away.... this is the LAST thing I need... more heartache, headache, and stress trying to move! The drop-off location in Milton Florida has been awesome! They understood what I needed and were egar to help! Thank you to the Milton. I appreciate your help!
Wendy EAlways easy dealing with the Milton location. Clean vehicles and helpful staff inside the office.
Danielle SJust The Biggest THANK YOU for being a lot of my life this last year! Keep On Truckin!
Corey KRented the Uhaul pickup truck and verified the truck had 1/2 tank gas. After completion, I filled the truck back to 1/2 tank. Was charged $63 in gas for the truck to be filled completely to full.
Charles SVince did an excellent job with my trailer. Vince was very friendly and explained everything very clear to me. I am very appreciative of his help
shannon oMy experience was great. No improvements necessary
michael hToo Expensive. It started out being, I believe, around $60. Now, I was paying over $100! That’s too much!
KELLY W | Overall ExperienceThe People were AMAZEBALLS!
david rGreat people to work with. Very clean and well maintained
Stephan P | First ImpressionsI added $50 more gas than was in from the start and no discount on miles. I feel like you should have made a discount on the miles.
Michael HVince, the hitch technician was super knowledgeable and answered all of my questions. If I ever need another hitch installed, I will most definitely use uhaul
David LThe service person taking care of me that morning was excellent. She was professional, knowledgeable, and friendly. She took care of all my questions quickly and respectfully.
Ed DKeep up what you are doing. The staff are very knowledgable, helpful and courteous.
Michael Bcounter staff was very efficient
Michael CFriendly professional staff
Janet M | First ImpressionsGreat service and friendly staff.
mark cSeems like dropping off the vehicle via the app is preferred. The app was glitchy both times (picking up and dropping off) for us. Eventually dropped off the keys with an associate as preferred. Thank goodness they were open. The truck was great, but might need an exhaust gasket since it was loud at cold start, but got better when heated.
Richard ADoors on vehicle were adjacent and needed To be slammed to be secured. Tire pressure monitoring system was non operation warning lite wouldn't go off.drivers seat cover coming off from
David BThe day of my rental I had to walk in the rain from the building to the road to get my vehicle. I understand they were a little busy, but that's a little ridiculous.
Mark TMy first experience with renting a UHaul was when I rented a van for my business. It was an excellent experience and I will continue using UHaul for the long haul. I thought it was a cool promotion that you guys offered one free month of storage for renting the van so I took advantage of it. I stored just a couple of boxes of photos that I was hoping to go through over the Christmas break. I decided that I would probably just pay for one month after the promo to get things tidy and organized. It was my understanding that my card would automatically be charged when the free month was up. Unfortunately, it was not charged and I started receiving calls, emails, and mail saying I was charged a late fee for non payment. It was very annoying and so I called. I spoke to a young man who said he made it all good and I thought all was good until I started receiving more messages, emails, etc. So I went in person and spoke with Jordan who is an excellent manager. She explained the problem and said she fixed it and gave me a receipt. Unfortunately, I continued to get messages saying I hadn't paid, etc. So I finally just pulled my items out and "moved out." It is very annoying and frustrating to receive these messages. In the future, I doubt I will use storage facility as it is just a head ache. Everything about the storage and the management was excellent. It's just dealing with your automated messages.
PAULETTE M | Overall ExperienceThe only concern we had, without notifying the office staff, a local locksmith was hired by another UHaul customer believing it was her unit, and cut the lock to our unit. Besides the locksmith being banned, we believe if the rented UHaul unit number was written on the keycard this could have been avoided.
Marcia S | Overall ExperienceVery friendly, helpful
Catherine R | Online Move InExcellent staff
SCOTT H | Overall ExperienceThe staff (Jordan & Vince) were very nice at each encounter. I felt safe and there were always plenty of carts and the super clean restroom was very nice. I would recommend this U-Haul location to everybody. Thanks again for the helpful service.
CARL M | Overall ExperienceAll staff members have been very helpful and friendly every time I ever needed help. Thanks to the staff at this location, you all ROCK!!!
Crystal R | Overall ExperienceVery fair prices. Helpful and friendly staff . I used them for 3 years any issue I came across was always resolved above and beyond my expectations. Thank you to all staff.
derek B | Overall ExperienceToo expensive. I moved to a cheaper storage facility.
DONNA L | Overall ExperienceWe had rented the wrong size storage and the staff was super nice as they helped me fix my mistake. They also made sure to explain how to use the security cards and access points to unload my moving stuff in an easy to understand way. They also provided me a map to my unit with a drawn path so I wouldn’t get lost. Moving across country was very stressful so it was a breath of fresh air to have such fantastic customer service.
Brandon F | First ImpressionsVery frustrating trying to use the APP and kept getting error code, even after multiple attempts. The same thing happened when returning a transport - location error? Had to go in office and it took awhile. Drive in instructions were not really clear both from staff and on signs.
Darryl H | First ImpressionsWonderful staff, courteous, polite, helpful and knowledgeable
SCOTT H | First ImpressionsWe would use them again
Rick M | Overall ExperienceJordan Trujillo was a tremendous help. I had 2 units for 2 years and she went out of her way to help me anytime I needed it. I wish every manager or customer service associate I have to deal with would have her empathy, ability and talent. She is an excellent employee and you should feel lucky to have her!!!!!
Richard L | Overall ExperienceEveryone was helpful and friendly.
Sue D | First ImpressionsAll Good....
Edith W | Overall ExperienceUnbelievable! The facility in Milton Florida is the BEST facility I have ever encountered! Amazing staff, amazing facility. You can back into the unloading dock area so even if it's storming outside you are high and dry to unload you things into an inside storage unit. Fantastic!
Charles W | First ImpressionsEmployees are very knowledgeable and pleasant. Easy to talk to and friendly. Very enjoyable experience. Will DEFINITELY use again IF I have to.
Denise T | Overall ExperienceJordan Trujillo(?) Was so nice! She went out of her way to help me and gave me a great deal with the current specials. I rented a storage unit, insurance and lock. I'm going back this morning to have a hitch installed. Moving is HARD but her customer service and help is making that part a little easier. Thanks so much!
CARL M | First ImpressionsThank u. U haul
Helen P | First ImpressionsJordan Trujillo is a true professional. She is very helpful & knowledgeable, kind & polite. We had a smooth & successful experience thanks to her. Kudos to Jordan! Give that woman a raise!
Betty L | Overall ExperienceVery impressive storage facility. The staff was very helpful and the facility is very clean!
kamala b | First ImpressionsI believe her name was Ronica. She helped me close my unit out. She was unbelievable. In a world where customer service is sketchy, she made me feel welcome, seen, and didn't make me feel like a burden. Honestly the best customer service experience I have had in months! She deserves all the praise.
Ashley L | Overall ExperienceWe love your free storage policy. We rented a truck to move from Indiana to Florida. We stored our belongings while waiting for our house to be ready. It was very convenient.
James S | Overall ExperienceThe only complaint is that reservations for units don't matter. I had a unit reserved, but the size unit I had reserved wasn't available anymore because they had given it to someone, and no more of that size were available. I had to go up in size and price to still get a unit. What's the point of offering reservations if reservations aren't honored? Eveyerthing else was great though.
BREANA B | First ImpressionsAlways try to use U-Haul when moving. Usually the best and most convenient.
Robert R | First ImpressionsThank you for helping my family
Patricia R | Overall ExperienceWill definitely use this facility next time I need storage
Bob P | Overall ExperienceMy only complaint is I still had to pay for the full month when moving out on the 8th. 200.00 for 8 days?
Melinda R | Overall ExperienceWe checked out with about 25 days left to be returned to us and your response was we would not be able to get a refund and that is hiway robbery and i will tell everyone this, and i am a mason and can tell many Masonic members
Michael B | Overall ExperienceWe’ve retired to Pace a decade ago and your location has always been our go to because of the friendliest service
GULESER B | First ImpressionsEverything exceeded our expectation. Nice staff and wonderful facility!
Lawrence J | Overall ExperienceExceeded our expectations. We only needed for short term while moving. Facility was clean, well lit, and secure. Staff was friendly and accommodating. We would highly recommend to others.
Greg S | Overall ExperienceWhen closing out my account and returning security access card.There was two employees near the counter, a women assisting a customer and a man communicating with someone in adjoining room.When a third customer came in the man stop talking and assisted the third customer before me. I forced or felt that I did, when getting his assistance.If this behavior had been, when opening my account I would had gone elsewhere. I will not return or recommend.
WALTER P | Overall Experiencelights out and notified office and was never corrected ( over 2 months). Second unit door handle was half off from day one. I spoke to office several times. They finally just removed entire door handle 1 month from move out. Had contact several times with employees that were not equipped to be working without management. I complained to management and Jordan never returned call. All these transactions are recorded via your system and phone discussion was recorded on my phone. There are to many storage facilities to be treated like they are giving me a break to rent there, so I moved and you will no longer receive 450.00 per month for next 24 months.
lisa b | Overall ExperienceMy only problem with the place is and I had a storage unit every year and a half. When you drive up and pull into the bay, you can enter the storage facility without putting your card in. I understand there’s alarms in there, but the inner door should not open until you put your card in
James H | Overall ExperienceThe guy in charge was extremely helpful..
SARILYN M | Overall ExperienceFriendly and helpful staff, keep up the good work uhaul and I'll stay a customer!
Gregory O | First ImpressionsAwesome!!
Andrew C | Overall ExperienceInside Area was confusing
John B | First ImpressionsNeed new staff MGR need replacement
Heather F | Overall ExperienceLove the employees here. Always so welcoming and helpful!
Kelly N | Online Move InFrom the very beginning the experience was pleasant. My only complaint, if you would call it that, is that we have had this unit for two and a half years and my rate increased several times. However, I couldn't help but notice when I was at the office just yesterday as we cleared out the unit as it is no longer needed, the going rate for the same size unit is over $50 less than what I was paying. I'm disappointed that they didn't offer me a lower rate.
Gail N | Overall ExperienceVery impressed! Thank you for letting me rent a unit. Also restrooms were very clean.
Patrick P | Online Move InMy account was taken off of automatic debit without my knowledge or consent, I wasnt made aware of this until i received a phone call saying my unit was going to auction. I spoke with corporate multiple times on this matter and updated my account. They were very helpful and worked with me to get it caught up. I then called to make a payment and was told not to because i was only covering the interest, wait a month and call back and make a full payment. Within that time i received another voicemail sayin my unit was going to be auctioned off. I called to speak with the manager and the gentelamn on the phone said she was off and she would either contact me on her personal cell or return my call when she got back to office. They said they tried to make contact with me on the 13th of march but my phone wasnt working, which i said was impossible because i called and spoke to someone on the 14th, i asked what number they had on file and all the sudden my phone number is one digit off when i have voicemails from them? My voicemail says and aution date of the 16th and i have an email stating that its the 15th so when did this acutally happen? This has been a nightmare ive had my unit with them for almost 3 years so why all the sudden did this happen? This facilitly is ran poorly then management is terrible. NO communication whatsoever, when this incident was there fault. I lost all my belongings because someone couldnt do there job correctly.
sam l | Overall ExperienceI wish there was an option to prorate rent or choose a payment due date to better coincide with moving/emptying storage unit.
Kierra S | Overall ExperienceThe guys were very helpful answered all my questions and very kind enjoyed working with them. I highly recommend this storage facility
Ken L | First ImpressionsJordan and her staff are probably the best Manger and co workers combination ever. Thier professionalism is by far and beyond the expectation. #1 in Florida.
Elvin M | Overall ExperienceMy possessions were safe and secure which means a lot when your whole house is being stored. All the employees I had contact with were polite and well informed. I had my things in storage for a year and once unpacked I didn’t find any bugs which was good! Good experience and would use you again if the need ever rises. Thank you ! Sheryl
Sheryl B | Overall ExperienceGreat storage unit! The pricing is fair and I really appreciate the security. The check in/out system is a little strange if not parking in the drive up and having to use the card to enter the door. Also, I wish there were more trash recepticals. I understand not wanting people to dump their stuff, like mattresses and furniture, but it would be nice to have access to a dumpster. Overall great experience though!
Natalie D | Overall ExperienceN:a
Sandra H | Overall ExperienceTina Pintor does an excellent job for the "Customer"! She does seem to take pride in her work. It's not just a job! Thank you.
Kathryn M | Overall ExperienceOnly issue is that coat went up 3-4 times in a 2 year period with very little notice. Usually only 1 month. Would have stayed if cost didn’t continue to go up.
shannon m | Overall ExperienceI sustained a fall while walking into my storage unit, as another unit had oil leaking from it. The staff promptly addressed the issue, asked if I was alright, made efforts to clean the floor and ensure this would be rectified.
Jessica H | Online Move InJordan was rude when she called me about returning the truck, it was late, but she needs lessons in customer service. All the other girls gave excellent customer service, above and beyond. Thanks Patty Rainwater
Patricia R | First ImpressionsStaff was very helpful and always answered any question that I had. Would highly recommend this U-Haul facility to all my friends. Thanks to all the staff that I personally dealt with.
james s | Overall ExperienceI rented a storage unit because I thought I was going to need it for a few months. Turns out I didn’t. I only used it for 4 days however I was informed I would not get a refund for the unused days. This is very disappointing and poor customer service seeing that I paid $154 for 4 days. I will be contacting the store manager and/or corporate today.
JENNIFER A | Overall ExperienceThank you for your service.
Tina W | Overall ExperienceWould have been 5 stars but for some reason, you do not give prorated monthly bill back. I just paid my bill on the 3rd and the turned unit back in on the 9th. For 6 days, I got charged the whole amount.
David S | Overall ExperienceThe young lady that helped us out Rebecca Wells was very knowledgeable and helpful would highly recommend somebody using her in the future
CHARLES F | Overall ExperienceJeffrey was a great help
Teresa G | First ImpressionsSECURITY WAS EXCELLENT. STAFF WAS ALWAYS HELPFUL AND PROFESSIONAL. ANYTIME I HAVE TO STORE SOMETHING IN THE MILTON/PENSACOLA AREA I WILL USE THIS UHAUL.
Joe M | Overall ExperienceEveryone was very helpful with all our needs.
Jeri P | First ImpressionsAll of the above!! Very good place to do business!!
Cherry F | Overall ExperienceJordan, Jesse and Brigitte were amazing, they were very kind and helpful
Bruno P | Overall ExperienceI had 2 items in storage that got green mold and gray mold on them because the unit leaked in one corner near the door. The table and antique suitcase are ruined. I have to file a claim,but doing that is a nightmare. The value of the items was approx$1000
STEVE D | Overall ExperienceJordan, the manager there went out of her way to make sure me changing locations to the one in Milton was so helpful.
DONALD D | First ImpressionsCONS: I don't like that I can't get into my indoor storage unit until the office opens. I don't like that there are only two indoor garage parking spaces and only a few carts on wheels. If the garage is full of cars, you have to wait until people leave and who knows how long they'll stay. There are dozens of units behind the sliding doors once into the garage. It's convenient if you get to use it but not if you're sitting in your car waiting to get in and have to leave. I really do love the garages but it's just not convenient. The business model is horrible. Once you are in the garages, if someone else is using the carts, you've gotta wait for those too. PROS: I like that there was a dumpster to dump things in that I didn't want to keep. I like that maintenance crew was immediately there checking on things when someone did come into the garages. It felt safe. I like that the bathrooms were always kept clean no matter when I came. I loved the price for the 5x5 that I had. CONCLUSION: I'm glad that this was my last experience with storage units. I'm pretty much done with them. With recession/inflation now, what I paid for a unit, pays a bill, so I can use the freed up money. Thanks for the time I had there. It really was almost perfect.
Barbara R | Overall ExperienceI made a reservation online for a storage unit and vehicle pick up several days in advance. I was under the impression I reserved a specific dimension for the unit and a specific size truck. When I checked in, however, I was told that both the unit and truck sizes I had reserved were unavailable. This left me wondering what the point of a reservation was since it did not guarantee me the sizing options that I desired.
Wilton F | First ImpressionsCLEAN, WELL MAINTAINED, SAFE. STAFF WAS ALWAYS COURTEOUS AND AVAILABLE.
stephen h | Overall ExperienceI rented a storage for 1 month with the option of continuing it, they sold out my storage on the third day I owned it, I didn’t even get a chance to move it in before the sold it to someone else
daniel w | Overall ExperienceCost is getting out of hand
THOMAS L | Overall ExperienceFantastic, what i thought would be a big problem was handled by Jordan perfectly, She fixed it fast with my total satisfaction!!! Facility and staff were always very help every time i have been in, which this has been alot this year. I had 4 storage units and Jordan helped me get them down to 2 which took a huge load odd my mind and eased the stress of moving. Thanks so much to Jordan and the crew, I will recommend you every time I can. jr
james r | First ImpressionsJeffrey and Brigitti were very nice and helpful, incredible ability to do a great job…
Bruno P | First ImpressionsThank you!
paula r | First ImpressionsI feel that the storage units are a little over priced.
Richard A | Overall ExperienceThe convenience of card entry and the security of the building is the way it aught to be.
THOMAS W | Overall ExperienceSeals on bottom of door not seal well . When it rain In Conner of store unit got wet inside . Unit 362 and 580 .
Lawrence G | Overall ExperienceStorage facility was great. The 20ft box truck we rented from Orlando vibrated at 50 MPH and turned a 7 hour trip to a 9 hour trip. Very nerve racking. The truck TT 5375K needs to be put in for service immediately. Very disappointed with the truck rental aspect of UHAUL but need to make 1 more trip and hesitant to use UHAUL.
alvin p | Overall ExperienceGreat facility and easily accessible but a bit pricey with no discounts.
Teresa C | Overall ExperienceDid not use never checked in told them I could not use to far from the location I had reserved in Pensacola that did not have the unit for my reservation available. Was told that this always happens and they do not keep units for reservations and sent me to Milton. When I got there I realized it was to far and did not take the storage unit and let them know that at the office. There was no move in or out was never given a unit or unit number
Daniel S | Overall ExperienceThe staff and facilities,at this location,are top notch.HIGHLY recommend!
James S | Overall ExperienceVery clean and organized. Very secure and staff was very helpful in renting
courtney m | First ImpressionsEmployees were extremely frendly, knowledgeable, helped with my questions. Overall it was a great experience.
John D | First ImpressionsThe manager was very excellent and really help me
George G | Overall ExperienceEasy turn-in process for 15’ truck drop off, storage unit rental process went quickly. Helpful employees.
Mark M | First ImpressionsI wanted to store my loaded 26 foot moving truck overnight in the parking lot awaiting my vehicle that was going to be loaded onto a car carrier. The car was going to be available the next morning, however the manager stated that it is against company policy to allow a loaded truck to be left, even for just one night. She indicated the policy was for "insurance purposes". What is the risk or exposure to UHaul? A simple hold harmless agreement could be signed relieving UHaul from all liability. This policy needs to be re-visited.
Eric S | Overall ExperienceThe staff at the uhaul moving center in Milton Florida are top notch I would have been lost without their help!
Chad S | Online Move InPricing is absolutely to high for the services provided.
Chris C | Overall ExperienceGena and the staff were excellent. Highly recommend this location. Jim Stafford
James S | Overall ExperienceI had dust all over my stuff from the construction going on inside
paul k | Overall ExperienceThank you all for the outstanding help you all have us in our time of need for storage we hope you all have a very blessed new year
Debra W | Overall ExperienceKris and the other guy working made renting a storage shed and truck so easy. I appreciate all their help during my crazy chaos
Brandi M | First ImpressionsLove y'all
kathy m | First ImpressionsReally clean..modern...helpful staff
sandra r | Overall ExperienceI was in a pinch needing a small space to temporarily store a few items and this U-Haul storage facility came through! Being able to use the online service and immediately gain access to a unit saved a lot of stress and time. Will absolutely recommend to all my family and friends.
Eva G | Online Move InVery pleasant experience
William W | First ImpressionsVery clean and the staff was accommodating
TIMOTHY O | Overall ExperienceAll staff promp friendly and helpful
sandra r | First ImpressionsNice, clean, and friendly
ROBERT W | First ImpressionsThe access doors were nor clearly labeled employees only and the staff was not attentive to the buzzer to talk so I had to walk all the way to the office in order to get in. Not good when things are time sensitive and moving is physically exhausting
Cynthia L | Overall ExperienceGood
Sharese H | Overall ExperienceThe young gentlemen on early shift and next shift were amazing , funny and oh so helpful they did a great job
valerie t | First ImpressionsCourteous, knowledgeable and helpful.Mo standing around waiting.GREAT customer service!
James S | First ImpressionsAwesome staff
Janet W | First ImpressionsThe alarm to the outdoor door near one of the loading docks kept going off at random, despite me checking in and out correctly. When I swiped once to get in, accessed my unit, then left, when I swiped to check out, it said it was checking me in again! So I swiped again to check out... It was during this time the alarm was going off. Also, it went off again after the keypad said I was checked out. I informed the evening staff at the front desk, who claimed they couldn't hear anything and didn't know what to do since they'd never heard of that particular alarm going off. I pointed out on their security camera the outdoor door to the building in question. Again, this was for the outdoor door near a loading dock. I wanted to make sure I hadn't done something wrong.
MISTY B | First ImpressionsEach and everyone were very helpful.
peggy y | First ImpressionsGreat facility- I can pick up and return the truck AND use a storage rooms all at the same place.
KIMALA P | Overall ExperienceExtremely overpriced, for the area anyway. It’s more than double what I pay for another unit I rent, same size in a more secure facility. Had I not been in a situation where I had to move some items into storage quickly and another less expensive facility had been available I would not have rented the Uhaul unit. I would have moved my items out sooner but I wound up in the hospital and have some serious health issues so I had to borrow the money to pay the rental until I could get someone to move it for me.
Vicki B | Overall ExperienceGreat facilities. Courteous and professional personnel.
James S | Overall ExperienceGreat experience
Robert C | Overall ExperienceThe employees were great! I would give them an excellent review!
CHARLOTTE W | Overall ExperienceGina was very helpful and efficient.
william s | First ImpressionsI will never use the company again because you all don’t prorated the units when moving out ! That’s a ripe off if I didn’t need the unit the entire month.
angela j | Overall ExperienceVery freindly
MITCHELL B | First ImpressionsI paid my month and they then threw all my stuff out, and only offered me one months payment reimbursement.
Judith h | Overall ExperienceIt is a great facility.
michael s | First ImpressionsNO was selected for question 5 because when unpacking the unit there were roaches and other bugs coming out of my stuff. And i know for sure when i put the stuff in there my stuff had no bugs.
cody g | Overall ExperienceThe rental of my unit went flawless. I so appreciate U-haul........thanks
Linda G | First ImpressionsGreat pricing!! Convenient location…
Herbert D | First ImpressionsService and staff was great. I had peace of mind my stuff was safe during my transition and the temperature control made dealing with it all much better. Thank you for everything.
MISTY B | Overall ExperienceFiled complaints with Corporate and the BBB. My emergency contacts were sent a bill because I was 5 days late after notifying UHAUL the payment would be slightly delayed
Mary W | Overall ExperienceThis storage facility and staff are top notch! I have used other temperature controlled storage places and the humidity in them was horrible but here i did not even feel it. Staff was wonderful. Units were cleaned. I also loved the garage loading areas so you stay out of the rain and summer sun while loading or unloading.
Patricia F | Overall ExperienceManagement and staff did above and beyond their job scripts to make our sysy GREAT!
Craigh F | Overall ExperienceSpoke with Gina who arranged everything and made my first rental a smooth one. Miranda was whom I dealt with on check in and was also excellent. On return on a very hot day two staff offered me a free bottled water and walked a distance in the heat to do it. Very impressive.
john c | First ImpressionsBest storage I have ever used.
George M | Overall ExperienceI would highly recommend. Climate control facility exceptionally clean. Staff friendly, helpful.
Kathleen S | First ImpressionsThe manager was very nice and professional! Thank you!
summer p | First ImpressionsGREAT MANAGER AND HELPING A NEW EMPLOYEE
melinda H | First ImpressionsThank goodness for your help. By using the location in Milton I was able to use the storage facilities and return the truck at the same location.
KIMALA P | First ImpressionsStaff was great.Prices are a bit high.
RICHARD H | First ImpressionsThe staff and facility are without question one of the finest I have ever interacted with at any storage/rental company. I highly recommend this location and team.
Sandy H | First ImpressionsVery nice and knowledgeable staff
Pam H | First ImpressionsGreat service ty
Doug N | First ImpressionsIn Milton the uhaul storage manager - Gina and the roadside person-Martha were the most amazing individuals. They make me want to use uhaul again even though it started out as the worst experience I had ever had with renting a truck. The only reason I wanted to come back is because of these two individuals.
Eleni D | First ImpressionsThe facilities worked out very well for us. Thanks
John C | Overall ExperienceGina Rhoda is excellent to work with an very honest her employees are a good time behind her they smile an assist the wait isn’t long even tho they are short handed a lot they get things done!
TANIYA A | First ImpressionsVery friendly and helpful.
David h | First ImpressionsDesigns all over the lobby says a 5 x 5 unit is 5499 a month so I told the lady I wanted to rent it for two months in advance tell me why when I got home I still haven’t even put my stuff in the storage unit I have not even seen it I rented it two days ago and let noticed on my bank receipt that they charged me 200 freaking dollars I did not sign up for no 200 freaking dollars a unit it was supposed to be 5499 so when I get a chance I’ve been really busy and haven’t had enough time but when I get a chance I plan on going back up there and get a refund
Judith h | First ImpressionsWhen I first rented the unit, they were still under construction and you were not allowed after hour access. It was my understanding that after construction was finished the facility would be accessible 24/7. That never happened. They would kick you out and not let you enter 15 minutes before closing. I work out of town so I had very limited time I could go to my unit when I’m in town. One night I called and told them I would be there about 5 minutes before the posted closing time to get something out of my unit before having to leave town again the next day. When I arrived they had locked the doors and even kicked out a woman who was trying to finish unloading her moving truck.
Andrew M | Overall ExperienceBest storage facility I have ever used.
George M | First ImpressionsGreat facility. Loading dock was very convenient for us to unload our truck. Storage unit was very clean. Will use this place when needed and recommend.
Matt F | First ImpressionsEveryone was very friendly and location was very clean!
BRANDY H | First ImpressionsSavanna was a great help and super friendly. Thank you for everything!
concetta c | First ImpressionsGina was absolutely amazing. She was very friendly prompt and efficient. I would definitely recommend this facility. Excellent location, very clean neat and organized. ( My husband believes her name was Gina) not 100% on her name but talking to her on the phone She was very professional so please confirm her name to ensure our gratitude goes to the correct associate. Thank you
Christine B | First ImpressionsMs Gina and crew were exceptional!! Very helpful at every turn during my move and storage needs
CHRISTOPHER F | Overall ExperienceKris and his manager were very helpful and thorough
Tiffany J | First ImpressionsThe guy working the counter was super friendly.
ANGELA T | First Impressionsthis sends to many emails. send one if no reply leave it alone. there is also no opt out option. not everyone participates in surveys. i got an email every single day about this, i better not receive another email regarding a survey after this.
travis a | First ImpressionsThe customer service is amazing. Gina went out of her way to accommodate us since we were coming in from out of state. I appreciate the effort. I will recommend this facility to everyone. Thank you.
kim w | First ImpressionsNone
steven s | First ImpressionsNice office staff. Had everything ready to go. Quick process. Helpful.
Leighjean G | First ImpressionsStaff is always helpful. Clean easy to use
Jackie G | Online Move InI will keep using. Always reliable
antonio s | Overall ExperienceGreat customer service and the facility is safe and very clean
stacy a | First ImpressionsThey explained everything and anticipated questions. They were helpful through the whole set up process. The experience was remarkable.
William M | First ImpressionsVery personal
Amanda L | Overall ExperienceFrom the great manager to the employees and the spotless facilities, I would recommend this facility to anyone wanting a safe, clean and well maintained storage facility.
Maria B | Overall ExperienceIt was easy , convenient and love the drive in bays
Susan G | Overall ExperienceThanks for your service and givening me the space to store my things until i was able to get my house in order.
Derrick B | Overall ExperienceThe information given to me when renting the storage unit was incorrect. I was told construction would be done within the month, that was five months ago in the facility is still under construction. Doors were consistently propped open, no consistency in parking area where to load and unload, and the last time we visited the main garage door closed on my dad's vehicle. When reporting to store manager little concern was given.
randy w | Overall ExperienceFacilities are great. Most of the staff are sub par and lack any customer dL service skills and seem to not care about the job. It’s a shame because the facilities are great.
Brian M | Overall ExperienceConstruction was being done the whole time I had a unit. Scaffolding and other large pieces of equipment were being "stored" in front of my unit. There were many other places the construction equipment could be stored. When unit was assigned, the manager advised my unit was in a prime location, yet it wasn't. It was far from the multiple entrances. Also, when setting up the unit, I asked for specific persons to be added as ACCESS and I gave the two names. The manager added them as CONTACT which did not give them access. This was an easy fix of course - I went online and added them myself. Then, the manager lied to my son and said I never asked to add access people to the contract. I will never do business with this facility as long as this unprofessional manager is in charge of it. When setting up the unit, the manager had many phone calls and employee interruptions. She should have focused on the customer, period.
pageo w | Overall ExperienceU-Haul of Milton much improved from when I first moved in. Secure and very clean. Gina the Manager was very helpful in working with my move out. Thanks
Ed M | Overall ExperienceProfessional and courteous staff
Privacy R | First ImpressionsExcellent support staff, Gina was extremely friendly and helpful in obtaining my units. She walked me to the units and made sure that they would meet my needs. Quick processing and set up auto-pay which is extremely convenient. This is the Mom and Pop attention you want despite the size of the operation. Thanks again and will be using this location for a long time. Definitely recommending to all my friends.
Robert M | First ImpressionsThe staff were so helpful at this location. Es made sure I knew how to access the building and work the doors, explaining it all very well.
Ben W | First ImpressionsThe whole staff was both friendly, and helpful. Their service made the entire experience run smoothly and efficient during a chaotic time for me. Thanks all!
Timothy N | First ImpressionsThe manager was great very friendly but service was poor I had to wait on someone to get trained on computer which wasn’t too too long but was in hurry to get home and finish packing bc I had to have my stuff back by 5 pm on a Wednesday the Manager was kind enough to let me unload a little earlier thank goodness bc they were waxing floors also not many entrances for u to pull up to unload stuff and not enough 5x10’s I had to use 2 separate storages which thankfully was across from one another so it worked out okay got in trouble for pulling into the garage too long we hadn’t had but like 10 mins and didn’t have everything unloaded yet and had to move vehicles out to parking lot also got in trouble 3 mins later for using too many dollies which only reason we had so many is Bc we had to unload stuff to move vehicles so I had to hurry and unload the dollies while pregnant so I could free them up to put back in garage while my help was moving stuff to and from vehicles in parking lot so it was a bit of a mess and I’m completely exhausted I honestly was scared at one point that I was having a miscarriage from putting my kitchen table into a 5x10 storage by myself which was half way full of stuff already so yeah it wasn’t the best experience I was actually excited about going there bc it’s the newest one around but there’s no way to get in at the moment without contacting the office and having them open the garage door supposed to be getting fixed soon and the hours suck as well Right now hopefully they will stay opened later sooner! But I’m normally not a complainer but yesterday was the worst but once again the lady’s in office was extremely sweet and helpful!
Crystal G | First Impressionsthey lied about the cost of the small unit said it was just under 78 a month and then went to pay for the month and it was right at 100 for the unit from where they added all kinds of things that went with the rental and would not subtract the items that was not needed or wanted said it was policies. Then when trying to go to unit had to get them to unlock the doors and they would unlock the ones at the opposite end of where my unit was which made for a extra long walk to move everything out. So no I would not recommend this place.
Marie C | Overall ExperienceCordial staff who exceeded their professionalism. The store manager Gina was a delight.
Vivian C | Overall ExperienceGina was very helpful
Nastassia R | Overall ExperienceStaff was really nice and helpful show me around so I can make a decision. I would definitely use this place again.
James H | First ImpressionsLexi was absolutely helpful and made our experience at uhaul easy and hassle free! Great customer service!!! Thank you!! We got exactly what we needed at a reasonable price. Would definitely recommend this place to others!
fredrick g | First ImpressionsIncredibly helpful staff, especially the GM Ms. Gina. They were very accommodating and knowledgeable. Happy to do business with U-Haul again due to the standards set at this location.
SETH T | Overall ExperienceNever had any issues getting in my unit. The staff was always friendly.
Angela L | Overall ExperienceVery professional n courteous staff which made our move to Pensacola super smooth!! Gina the manager is top notch!! Kudos to y’all! 👍🏼😍💙😍👍🏼
Vivian C | First ImpressionsThe General manager took great care of me and all my needs and even went above and beyond to assist me in anyway possible.
KERRY Z | First ImpressionsGM- Rhonda is awesome!
shannon m | First ImpressionsThe gentleman that helps Gina was fabulous. So was Gona nd the lady that check us in when we return our truck! You have a great team!
Cindea C | First ImpressionsStaff went above and beyond
Robert C | First Impressions