Customer Reviews for U-Haul Moving & Storage of Milton

2,020 reviews

6050 Hwy 90   Milton, FL 32570

(850) 564-7351

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(850) 564-7351

6050 Hwy 90
Milton, FL 32570

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The 2 ladies and drop off were awesome and helpful.

robert shelley 
Rating:
5.0

Keep up the good work 😎

William Phillips 
Rating:
5.0

Customer did not leave a comment.

Chris Head 
Rating:
4.0

Customer did not leave a comment.

Robert Wood 
Rating:
3.0

The staff was very good with the exception of A guy name Vince his attitude was very unprofessional and he made me get off track with making sure everything was crossed off the list to get done for the move. He made this start off rocky over three phone I had place the order when I had some call back. This should not have been the case to have a call back for a rental. He did not want to be bothered. H e should know that the customer is the reason he is there and they are always right.

Kim Nivvens 
Rating:
4.0

Customer did not leave a comment.

Tim Bullington 
Rating:
5.0

Customer did not leave a comment.

Rana Nall 
Rating:
5.0

Customer did not leave a comment.

John Curl 
Rating:
5.0

All good

Robert Kluckhohn 
Rating:
5.0

While traveling across country we had an emergency and needed a last minute trailer rental. The team at the Milton U-Haul saved our journey. Thanks so much for your prompt assistance.

Robert Coolidge 
Rating:
5.0

Nothing at this time. Vince showed great customer service.

MARY EHRHARDT 
Rating:
4.0

Customer did not leave a comment.

Phillip Harris 
Rating:
5.0

Customer did not leave a comment.

Dale Kyrouac  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Kyrouac 
Rating:
5.0

Pick up was fast and easy. Sales clerk was friendly and knowledgeable. U-haul app needs work. Not user friendly .

Lynn Garrett 
Rating:
5.0

Customer did not leave a comment.

Olivia Stanhope 
Rating:
5.0

The location works very hard to satisfy customer needs. The only issue I have is that the online app is lacking consistent operation. For example, when returning my trailer it could not find my location even though I was in the parking lot. The noted barcode to scan could not be found. Keep up the good work, Uhaul Staff. Hopefully the Uhaul Corporation will support you better in the future.

Richard Jarvis 
Rating:
4.0

Customer did not leave a comment.

Jaime Melendez  |  Overall Experience 
Rating:
5.0

Work was done very quickly. I am very happy with the installation of my hitch.

Thomas Marks 
Rating:
5.0

I was served by the assistant manager and she was extremely nice. From hitch installation to renting the trailer, she was super! Friendly and professional!!

Peter Omara 
Rating:
5.0

I was extremely pleased with the service at this U Haul location!

Martha Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CORDLE 
Rating:
5.0

Everything was always better than expected.

Hugh Whorley  |  Overall Experience 
Rating:
5.0

Nothing to add.

Stephen Heflin 
Rating:
4.0

I hate that every time I make a reservation it gets cancel and/or move to a location way out of my way then still get charged per mile.

Steven Smith 
Rating:
5.0

Customer did not leave a comment.

joe johnson 
Rating:
5.0

We dropped off our truck and equipment with Larry who was very friendly and knowledgeable! We’ll be back to rent when we need another truck!

nathan statham 
Rating:
5.0

Fantastic service and great equipment! Customer Service is Outstanding! Thanks, I will highly recommend you!

John Kelly 
Rating:
5.0

Top notch staff, facility, and products.

Vikki Hawkins 
Rating:
5.0

Customer did not leave a comment.

Ryan Kloess 
Rating:
4.0

Customer did not leave a comment.

Stacey Simmons 
Rating:
5.0

This location is friendly, knowledgeable, and professional.

steve jimmerson 
Rating:
5.0

Customer did not leave a comment.

Theodore Garty 
Rating:
2.0

My contract was 219.00 for one way .going 150 miles . including 30.00 insurance. Used my debit card & it charged me 294.00 & wasn't given an explanation!!! No one can Tell me what the extra charge was for. & I'm very upset!!

Melissa Harrison 
Rating:
5.0

Very helpful and courteous employees that made every step easy and enjoyable.

John Mccarthy 
Rating:
5.0

The service of my Uhaul experience throughout my Ubox rental history was excellent. The Ubox shipped on time, each time, and access was always available when needed.

Jeremiah Puder 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS MCCAUL 
Rating:
5.0

They all are always very nice and helpful everyone have been over to check on my store unit’

Latisha Mosley 
Rating:
4.0

Customer did not leave a comment.

JEANINNE MINCH 
Rating:
5.0

Great experience. Everyone very helpful and nice. The location that we originally reserved the uhaul with did not have a truck ready for us. Customer service transferred the reservation that same morning to this location. This location very accommodating.

Jon Jenkins 
Rating:
5.0

Very nice facility. Young woman clerk was excellent.

christopher duncan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Basham 
Rating:
4.0

Customer did not leave a comment.

JACK YAKIS 
Rating:
3.0

Customer did not leave a comment.

Marion Grumbir 
Rating:
5.0

The location personnel is welcoming and ready to assist, knowledgeable and polite. They are thorough in their process and help.where they can. Great personalities!

Alexis Halsted 
Rating:
4.0

Customer did not leave a comment.

Danielle Toomey 
Rating:
5.0

Customer did not leave a comment.

Aaron Stamm 
Rating:
5.0

The young lady that helped me was Excellent!! I love this uhaul location. It's Huge always have what I need and the service is Always above Par!! Thank You

Allen Buchanan 
Rating:
5.0

Nothing. The employees were friendly, professional and efficient. The equipment was clean and ready.

Debra Casey 
Rating:
5.0

Customer did not leave a comment.

MARK HOPPE 
Rating:
5.0

The service was great, nothing need to change. Thank you!!

ELIZABETH MCDONALD 
Rating:
5.0

Customer did not leave a comment.

Brian Busch 
Rating:
5.0

Professional and knowledgeable staff. Well run place of business.

Michael Burba 
Rating:
5.0

This location in Milton was awesome! I had nothing but problems trying to pick up my entire rental. I reserved it for the closest location to me.. the day before my location to pick up changed to a 20 minute drive instead of 5 minutes. This is difficult when you're trying to move! And customer service was NOT helpful. The day of pickup my truck was available at the new pickup location but not the rest of my reservation. They sent me to another store 30ish minutes away. This particular store tried to give me stuff that I didn't reserve and even attempted to try and make me pay for a whole other entire reservation with the truck and everything! I am a single woman trying to move closer to my grandbabies since my husband passed away.... this is the LAST thing I need... more heartache, headache, and stress trying to move! The drop-off location in Milton Florida has been awesome! They understood what I needed and were egar to help! Thank you to the Milton. I appreciate your help!

Wendy Ernst 
Rating:
5.0

Always easy dealing with the Milton location. Clean vehicles and helpful staff inside the office.

Danielle Spangler 
Rating:
5.0

Just The Biggest THANK YOU for being a lot of my life this last year! Keep On Truckin!

Corey Kelso 
Rating:
4.0

Rented the Uhaul pickup truck and verified the truck had 1/2 tank gas. After completion, I filled the truck back to 1/2 tank. Was charged $63 in gas for the truck to be filled completely to full.

Charles Schmidt 
Rating:
5.0

Customer did not leave a comment.

Steve Jimmerson 
Rating:
5.0

Customer did not leave a comment.

Phillip Rowan 
Rating:
4.0

Vince did an excellent job with my trailer. Vince was very friendly and explained everything very clear to me. I am very appreciative of his help

shannon odonovan 
Rating:
5.0

My experience was great. No improvements necessary

michael hatterer 
Rating:
4.0

Too Expensive. It started out being, I believe, around $60. Now, I was paying over $100! That’s too much!

KELLY WHITMAN  |  Overall Experience 
Rating:
5.0

The People were AMAZEBALLS!

david reynolds 
Rating:
5.0

Great people to work with. Very clean and well maintained

Stephan Perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Colvin 
Rating:
5.0

Customer did not leave a comment.

John Aquino 
Rating:
5.0

I added $50 more gas than was in from the start and no discount on miles. I feel like you should have made a discount on the miles.

Michael Hayes 
Rating:
5.0

Vince, the hitch technician was super knowledgeable and answered all of my questions. If I ever need another hitch installed, I will most definitely use uhaul

David Loiselle 
Rating:
5.0

The service person taking care of me that morning was excellent. She was professional, knowledgeable, and friendly. She took care of all my questions quickly and respectfully.

Ed Daily 
Rating:
5.0

Customer did not leave a comment.

ARTHUR HAUCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Moore 
Rating:
5.0

Keep up what you are doing. The staff are very knowledgable, helpful and courteous.

Michael Burba 
Rating:
5.0

counter staff was very efficient

Michael Cullinane 
Rating:
5.0

Friendly professional staff

Janet McCoy  |  First Impressions 
Rating:
5.0

Great service and friendly staff.

mark cline 
Rating:
3.0

Seems like dropping off the vehicle via the app is preferred. The app was glitchy both times (picking up and dropping off) for us. Eventually dropped off the keys with an associate as preferred. Thank goodness they were open. The truck was great, but might need an exhaust gasket since it was loud at cold start, but got better when heated.

Richard Abendan 
Rating:
5.0

Customer did not leave a comment.

Robert Jannette Trucking 
Rating:
5.0

Doors on vehicle were adjacent and needed To be slammed to be secured. Tire pressure monitoring system was non operation warning lite wouldn't go off.drivers seat cover coming off from

David Barger 
Rating:
4.0

The day of my rental I had to walk in the rain from the building to the road to get my vehicle. I understand they were a little busy, but that's a little ridiculous.

Mark Taylor 
Rating:
5.0

Fresh coffee

TIMOTHY MASSEO 
Rating:
5.0

The Manager Jordan was very nice. She helped me make sure I was getting the right equipment before I was ready to rent it. Then when I came in to rent it I was helped very thoroughly and respectfully. I drive all the way from Gulf breeze to get my rentals and storage units specifically from this location because of how helpful they are here at this location. Very impressed with how they handle everything.

Larry Favorite 
Rating:
4.0

Customer did not leave a comment.

Reid Hopkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG DYKES  |  Overall Experience 
Rating:
1.0

I received a truck that was making a loud squealing noise. I when I called the store to let them know they said they could replace it but I had to make sure I put gas in it before I come back. So I would have to pay to put gas in two separate vehicles and possibly pay for miles in both. They never offered to refund my anything for a vehicle they rent that barely run. Then when I brought the truck back I was informed they have been having trouble with this truck but keep letting people use it.

Martin Konzelman 
Rating:
3.0

Cigarette butts in door compartments and check engine light on. Was told it was no big deal as it was emmisions. How would I of known if something else became wrong with the truck.

Justin Keane 
Rating:
5.0

Customer did not leave a comment.

sasha fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arron Herring  |  Overall Experience 
Rating:
5.0

Service was great the staff was very courteous

Vicky Fillingim 
Rating:
5.0

Quick and professional!

Dakotah Lofgren 
Rating:
5.0

Customer did not leave a comment.

Bruce Knecht 
Rating:
5.0

This crew was awesome, even helped with additional tools to complete my delivery. Best U-Haul location I’ve been to in years! Thank you for helping this veteran!

JAMES OHARA 
Rating:
5.0

Everything was smooth and I was charged correctly!

Kara Violette 
Rating:
3.0

My first experience with renting a UHaul was when I rented a van for my business. It was an excellent experience and I will continue using UHaul for the long haul. I thought it was a cool promotion that you guys offered one free month of storage for renting the van so I took advantage of it. I stored just a couple of boxes of photos that I was hoping to go through over the Christmas break. I decided that I would probably just pay for one month after the promo to get things tidy and organized. It was my understanding that my card would automatically be charged when the free month was up. Unfortunately, it was not charged and I started receiving calls, emails, and mail saying I was charged a late fee for non payment. It was very annoying and so I called. I spoke to a young man who said he made it all good and I thought all was good until I started receiving more messages, emails, etc. So I went in person and spoke with Jordan who is an excellent manager. She explained the problem and said she fixed it and gave me a receipt. Unfortunately, I continued to get messages saying I hadn't paid, etc. So I finally just pulled my items out and "moved out." It is very annoying and frustrating to receive these messages. In the future, I doubt I will use storage facility as it is just a head ache. Everything about the storage and the management was excellent. It's just dealing with your automated messages.

PAULETTE MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Christian 
Rating:
5.0

Customer did not leave a comment.

Walter Dunn 
Rating:
1.0

Was lied to from the person that rented me the uhaul. Was told they would just put a hold on my card untill I got to the final location and they would charge for days and miles used. When I get there they tell me I was already charged. I rushed from Florida to Pennsylvania to save days and miles in hope of saving some money. Now I'm told there is no refund. If that was the case I would have taken my time and not rushed or turned in the uhaul three days early. I will never rent another thing from uhaul again. Also the truck had a tire sensor warning light on when it was picked up. Never again. I want a refund for my miles and extra days like I was told I would get.

william fisher 
Rating:
5.0

The team at the Milton office were so helpful and professional

Barbara Flannery 
Rating:
5.0

Customer did not leave a comment.

Judith Klutch 
Rating:
5.0

Customer did not leave a comment.

Michael Hopkins 
Rating:
5.0

Customer did not leave a comment.

Marjan Stonerock 
Rating:
5.0

Customer did not leave a comment.

William Powell 
Rating:
5.0

Customer did not leave a comment.

DEBRA WILLIAMSON 
Rating:
5.0

The trailer that was rented had lights that didn't work and it had holes in the floor of the trailer.

SHANE CARDINES 
Rating:
1.0

The only concern we had, without notifying the office staff, a local locksmith was hired by another UHaul customer believing it was her unit, and cut the lock to our unit. Besides the locksmith being banned, we believe if the rented UHaul unit number was written on the keycard this could have been avoided.

Marcia Sanford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fred allen 
Rating:
5.0

Customer did not leave a comment.

Marjan Stonerock 
Rating:
5.0

Customer did not leave a comment.

Christopher Casas 
Rating:
5.0

Customer did not leave a comment.

Carl Leiterman 
Rating:
4.0

Customer did not leave a comment.

Mike Heap 
Rating:
5.0

Very friendly, helpful

Catherine Raybon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marjan Stonerock 
Rating:
5.0

Great experience. Customer service was great! Jordan was a pleasure to deal with!

James Mann 
Rating:
5.0

Customer did not leave a comment.

Angela White 
Rating:
5.0

Customer did not leave a comment.

James Falvey 
Rating:
4.0

Customer did not leave a comment.

Tyler Kasischke 
Rating:
5.0

Customer did not leave a comment.

Karsen Cesonis 
Rating:
4.0

Customer did not leave a comment.

DENISE SMITHA  |  Overall Experience 
Rating:
5.0

Excellent staff

SCOTT HINCKLEY  |  Overall Experience 
Rating:
5.0

The staff (Jordan & Vince) were very nice at each encounter. I felt safe and there were always plenty of carts and the super clean restroom was very nice. I would recommend this U-Haul location to everybody. Thanks again for the helpful service.

CARL MORRISON  |  Overall Experience 
Rating:
5.0

All staff members have been very helpful and friendly every time I ever needed help. Thanks to the staff at this location, you all ROCK!!!

Crystal Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Lundy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vc bryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Todd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

courtney mabe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla Haag   |  First Impressions 
Rating:
5.0

Very fair prices. Helpful and friendly staff . I used them for 3 years any issue I came across was always resolved above and beyond my expectations. Thank you to all staff.

derek Bramlett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Barrett  |  Overall Experience 
Rating:
3.0

Too expensive. I moved to a cheaper storage facility.

DONNA LAWRENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Long  |  Overall Experience 
Rating:
5.0

We had rented the wrong size storage and the staff was super nice as they helped me fix my mistake. They also made sure to explain how to use the security cards and access points to unload my moving stuff in an easy to understand way. They also provided me a map to my unit with a drawn path so I wouldn’t get lost. Moving across country was very stressful so it was a breath of fresh air to have such fantastic customer service.

Brandon Fausti  |  First Impressions 
Rating:
3.0

Very frustrating trying to use the APP and kept getting error code, even after multiple attempts. The same thing happened when returning a transport - location error? Had to go in office and it took awhile. Drive in instructions were not really clear both from staff and on signs.

Darryl Hunter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana jones  |  Overall Experience 
Rating:
5.0

Wonderful staff, courteous, polite, helpful and knowledgeable

SCOTT HINCKLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN SANFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Way  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD JARVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seth Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD BLACKMON  |  First Impressions 
Rating:
5.0

We would use them again

Rick Maddox  |  Overall Experience 
Rating:
5.0

Jordan Trujillo was a tremendous help. I had 2 units for 2 years and she went out of her way to help me anytime I needed it. I wish every manager or customer service associate I have to deal with would have her empathy, ability and talent. She is an excellent employee and you should feel lucky to have her!!!!!

Richard Lowery  |  Overall Experience 
Rating:
5.0

Everyone was helpful and friendly.

Sue Dalton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony Clark  |  First Impressions 
Rating:
5.0

All Good....

Edith Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Willis  |  Overall Experience 
Rating:
5.0

Unbelievable! The facility in Milton Florida is the BEST facility I have ever encountered! Amazing staff, amazing facility. You can back into the unloading dock area so even if it's storming outside you are high and dry to unload you things into an inside storage unit. Fantastic!

Charles Way  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy myrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Long  |  First Impressions 
Rating:
5.0

Employees are very knowledgeable and pleasant. Easy to talk to and friendly. Very enjoyable experience. Will DEFINITELY use again IF I have to.

Denise Turner  |  Overall Experience 
Rating:
5.0

Jordan Trujillo(?) Was so nice! She went out of her way to help me and gave me a great deal with the current specials. I rented a storage unit, insurance and lock. I'm going back this morning to have a hitch installed. Moving is HARD but her customer service and help is making that part a little easier. Thanks so much!

CARL MORRISON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam Price  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April Langel  |  First Impressions 
Rating:
5.0

Thank u. U haul

Helen Polukey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neill Carnahan  |  Online Move In 
Rating:
5.0

Jordan Trujillo is a true professional. She is very helpful & knowledgeable, kind & polite. We had a smooth & successful experience thanks to her. Kudos to Jordan! Give that woman a raise!

Betty Lancaster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eva Grumbir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omer Sumer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY STEELE  |  First Impressions 
Rating:
5.0

Very impressive storage facility. The staff was very helpful and the facility is very clean!

kamala brunnworth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wesley Odell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Dewitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paige Byers  |  Overall Experience 
Rating:
5.0

I believe her name was Ronica. She helped me close my unit out. She was unbelievable. In a world where customer service is sketchy, she made me feel welcome, seen, and didn't make me feel like a burden. Honestly the best customer service experience I have had in months! She deserves all the praise.

Ashley Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roz Sawyer  |  Overall Experience 
Rating:
5.0

We love your free storage policy. We rented a truck to move from Indiana to Florida. We stored our belongings while waiting for our house to be ready. It was very convenient.

James Short  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP MARTIN  |  Overall Experience 
Rating:
4.0

The only complaint is that reservations for units don't matter. I had a unit reserved, but the size unit I had reserved wasn't available anymore because they had given it to someone, and no more of that size were available. I had to go up in size and price to still get a unit. What's the point of offering reservations if reservations aren't honored? Eveyerthing else was great though.

BREANA BOLING  |  First Impressions 
Rating:
5.0

Always try to use U-Haul when moving. Usually the best and most convenient.

Robert Reasor  |  First Impressions 
Rating:
5.0

Thank you for helping my family

Patricia Rainwater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Claiborne  |  Overall Experience 
Rating:
5.0

Will definitely use this facility next time I need storage

Bob Parker  |  Overall Experience 
Rating:
3.0

My only complaint is I still had to pay for the full month when moving out on the 8th. 200.00 for 8 days?

Melinda Ridgely  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith Watson  |  Overall Experience 
Rating:
1.0

We checked out with about 25 days left to be returned to us and your response was we would not be able to get a refund and that is hiway robbery and i will tell everyone this, and i am a mason and can tell many Masonic members

Michael Bollinger  |  Overall Experience 
Rating:
5.0

We’ve retired to Pace a decade ago and your location has always been our go to because of the friendliest service

GULESER BALLARD  |  First Impressions 
Rating:
5.0

Everything exceeded our expectation. Nice staff and wonderful facility!

Lawrence Johnbosco  |  Overall Experience 
Rating:
5.0

Exceeded our expectations. We only needed for short term while moving. Facility was clean, well lit, and secure. Staff was friendly and accommodating. We would highly recommend to others.

Greg Shipman  |  Overall Experience 
Rating:
3.0

When closing out my account and returning security access card.There was two employees near the counter, a women assisting a customer and a man communicating with someone in adjoining room.When a third customer came in the man stop talking and assisted the third customer before me. I forced or felt that I did, when getting his assistance.If this behavior had been, when opening my account I would had gone elsewhere. I will not return or recommend.

WALTER POWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Conner  |  First Impressions 
Rating:
1.0

lights out and notified office and was never corrected ( over 2 months). Second unit door handle was half off from day one. I spoke to office several times. They finally just removed entire door handle 1 month from move out. Had contact several times with employees that were not equipped to be working without management. I complained to management and Jordan never returned call. All these transactions are recorded via your system and phone discussion was recorded on my phone. There are to many storage facilities to be treated like they are giving me a break to rent there, so I moved and you will no longer receive 450.00 per month for next 24 months.

lisa black  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tawana Stafford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA ANDREWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley Clark  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Susan Wales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLY WIGGINS  |  Overall Experience 
Rating:
4.0

My only problem with the place is and I had a storage unit every year and a half. When you drive up and pull into the bay, you can enter the storage facility without putting your card in. I understand there’s alarms in there, but the inner door should not open until you put your card in

James Hannon  |  Overall Experience 
Rating:
5.0

The guy in charge was extremely helpful..

SARILYN Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph swann  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff, keep up the good work uhaul and I'll stay a customer!

Gregory Osborn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY SIMMONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimely Youngs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabre Phares  |  First Impressions 
Rating:
5.0

Awesome!!

Andrew Clarke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

april melvin  |  First Impressions 
Rating:
5.0

Inside Area was confusing

John Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam Haynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACE EL-TAWIL  |  First Impressions 
Rating:
1.0

Need new staff MGR need replacement

Heather FARAH  |  Overall Experience 
Rating:
5.0

Love the employees here. Always so welcoming and helpful!

Kelly Noles  |  Online Move In 
Rating:
4.0

From the very beginning the experience was pleasant. My only complaint, if you would call it that, is that we have had this unit for two and a half years and my rate increased several times. However, I couldn't help but notice when I was at the office just yesterday as we cleared out the unit as it is no longer needed, the going rate for the same size unit is over $50 less than what I was paying. I'm disappointed that they didn't offer me a lower rate.

Gail Nida  |  Overall Experience 
Rating:
5.0

Very impressed! Thank you for letting me rent a unit. Also restrooms were very clean.

Patrick Prouty  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jimiria Fountain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Bordelon  |  Overall Experience 
Rating:
1.0

My account was taken off of automatic debit without my knowledge or consent, I wasnt made aware of this until i received a phone call saying my unit was going to auction. I spoke with corporate multiple times on this matter and updated my account. They were very helpful and worked with me to get it caught up. I then called to make a payment and was told not to because i was only covering the interest, wait a month and call back and make a full payment. Within that time i received another voicemail sayin my unit was going to be auctioned off. I called to speak with the manager and the gentelamn on the phone said she was off and she would either contact me on her personal cell or return my call when she got back to office. They said they tried to make contact with me on the 13th of march but my phone wasnt working, which i said was impossible because i called and spoke to someone on the 14th, i asked what number they had on file and all the sudden my phone number is one digit off when i have voicemails from them? My voicemail says and aution date of the 16th and i have an email stating that its the 15th so when did this acutally happen? This has been a nightmare ive had my unit with them for almost 3 years so why all the sudden did this happen? This facilitly is ran poorly then management is terrible. NO communication whatsoever, when this incident was there fault. I lost all my belongings because someone couldnt do there job correctly.

sam lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristopher Olive  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barb Lally  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Whitehurst  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john shatzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Whitfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Waters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Cassity  |  Overall Experience 
Rating:
4.0

I wish there was an option to prorate rent or choose a payment due date to better coincide with moving/emptying storage unit.

Kierra Stover  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Allison Johnson  |  First Impressions 
Rating:
5.0

The guys were very helpful answered all my questions and very kind enjoyed working with them. I highly recommend this storage facility

Ken Loucks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDY HUEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER BLACK   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosanne Saez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGER BLACK   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tommy Lovett  |  First Impressions 
Rating:
5.0

Jordan and her staff are probably the best Manger and co workers combination ever. Thier professionalism is by far and beyond the expectation. #1 in Florida.

Elvin Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Robertson  |  Overall Experience 
Rating:
4.0

My possessions were safe and secure which means a lot when your whole house is being stored. All the employees I had contact with were polite and well informed. I had my things in storage for a year and once unpacked I didn’t find any bugs which was good! Good experience and would use you again if the need ever rises. Thank you ! Sheryl

Sheryl Bertsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANIYA ARMSTRONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois Snow  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kassidey Christian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JohnG Lay  |  First Impressions 
Rating:
5.0

Great storage unit! The pricing is fair and I really appreciate the security. The check in/out system is a little strange if not parking in the drive up and having to use the card to enter the door. Also, I wish there were more trash recepticals. I understand not wanting people to dump their stuff, like mattresses and furniture, but it would be nice to have access to a dumpster. Overall great experience though!

Natalie Dahlin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah Melick  |  Overall Experience 
Rating:
5.0

N:a

Sandra Hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Coelho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James E Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Delvalle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus Weekes  |  Online Move In 
Rating:
5.0

Tina Pintor does an excellent job for the "Customer"! She does seem to take pride in her work. It's not just a job! Thank you.

Kathryn Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria terrill  |  Overall Experience 
Rating:
5.0

Only issue is that coat went up 3-4 times in a 2 year period with very little notice. Usually only 1 month. Would have stayed if cost didn’t continue to go up.

shannon mattson stanley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dalton harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeri Page  |  Overall Experience 
Rating:
5.0

I sustained a fall while walking into my storage unit, as another unit had oil leaking from it. The staff promptly addressed the issue, asked if I was alright, made efforts to clean the floor and ensure this would be rectified.

Jessica Horn  |  Online Move In 
Rating:
5.0

Jordan was rude when she called me about returning the truck, it was late, but she needs lessons in customer service. All the other girls gave excellent customer service, above and beyond. Thanks Patty Rainwater

Patricia Rainwater  |  First Impressions 
Rating:
5.0

Staff was very helpful and always answered any question that I had. Would highly recommend this U-Haul facility to all my friends. Thanks to all the staff that I personally dealt with.

james starling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Martin  |  Overall Experience 
Rating:
1.0

I rented a storage unit because I thought I was going to need it for a few months. Turns out I didn’t. I only used it for 4 days however I was informed I would not get a refund for the unused days. This is very disappointing and poor customer service seeing that I paid $154 for 4 days. I will be contacting the store manager and/or corporate today.

JENNIFER A JOHNSTON  |  Overall Experience 
Rating:
5.0

Thank you for your service.

Tina Williams  |  Overall Experience 
Rating:
4.0

Would have been 5 stars but for some reason, you do not give prorated monthly bill back. I just paid my bill on the 3rd and the turned unit back in on the 9th. For 6 days, I got charged the whole amount.

David Senter  |  Overall Experience 
Rating:
5.0

The young lady that helped us out Rebecca Wells was very knowledgeable and helpful would highly recommend somebody using her in the future

CHARLES FENNELL  |  Overall Experience 
Rating:
5.0

Jeffrey was a great help

Teresa Garrard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Hodges  |  Overall Experience 
Rating:
5.0

SECURITY WAS EXCELLENT. STAFF WAS ALWAYS HELPFUL AND PROFESSIONAL. ANYTIME I HAVE TO STORE SOMETHING IN THE MILTON/PENSACOLA AREA I WILL USE THIS UHAUL.

Joe Milam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIchael Croft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyna Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leighjean Gilbride  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Schnick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois Snow  |  First Impressions 
Rating:
5.0

Everyone was very helpful with all our needs.

Jeri Page  |  First Impressions 
Rating:
5.0

All of the above!! Very good place to do business!!

Cherry Faucheux  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Smith  |  Overall Experience 
Rating:
5.0

Jordan, Jesse and Brigitte were amazing, they were very kind and helpful

Bruno Protasio  |  Overall Experience 
Rating:
3.0

I had 2 items in storage that got green mold and gray mold on them because the unit leaked in one corner near the door. The table and antique suitcase are ruined. I have to file a claim,but doing that is a nightmare. The value of the items was approx$1000

STEVE DEAN  |  Overall Experience 
Rating:
4.0

Jordan, the manager there went out of her way to make sure me changing locations to the one in Milton was so helpful.

DONALD DAYTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly Abrams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeVante Jiles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Milner  |  Overall Experience 
Rating:
4.0

CONS: I don't like that I can't get into my indoor storage unit until the office opens. I don't like that there are only two indoor garage parking spaces and only a few carts on wheels. If the garage is full of cars, you have to wait until people leave and who knows how long they'll stay. There are dozens of units behind the sliding doors once into the garage. It's convenient if you get to use it but not if you're sitting in your car waiting to get in and have to leave. I really do love the garages but it's just not convenient. The business model is horrible. Once you are in the garages, if someone else is using the carts, you've gotta wait for those too. PROS: I like that there was a dumpster to dump things in that I didn't want to keep. I like that maintenance crew was immediately there checking on things when someone did come into the garages. It felt safe. I like that the bathrooms were always kept clean no matter when I came. I loved the price for the 5x5 that I had. CONCLUSION: I'm glad that this was my last experience with storage units. I'm pretty much done with them. With recession/inflation now, what I paid for a unit, pays a bill, so I can use the freed up money. Thanks for the time I had there. It really was almost perfect.

Barbara Richards  |  Overall Experience 
Rating:
2.0

I made a reservation online for a storage unit and vehicle pick up several days in advance. I was under the impression I reserved a specific dimension for the unit and a specific size truck. When I checked in, however, I was told that both the unit and truck sizes I had reserved were unavailable. This left me wondering what the point of a reservation was since it did not guarantee me the sizing options that I desired.

Wilton Farmwald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paula riley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADRIAN CATO  |  First Impressions 
Rating:
5.0

CLEAN, WELL MAINTAINED, SAFE. STAFF WAS ALWAYS COURTEOUS AND AVAILABLE.

stephen hooker  |  Overall Experience 
Rating:
1.0

I rented a storage for 1 month with the option of continuing it, they sold out my storage on the third day I owned it, I didn’t even get a chance to move it in before the sold it to someone else

daniel witherell  |  Overall Experience 
Rating:
3.0

Cost is getting out of hand

THOMAS LONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Neitzelt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE SPENCER  |  Overall Experience 
Rating:
5.0

Fantastic, what i thought would be a big problem was handled by Jordan perfectly, She fixed it fast with my total satisfaction!!! Facility and staff were always very help every time i have been in, which this has been alot this year. I had 4 storage units and Jordan helped me get them down to 2 which took a huge load odd my mind and eased the stress of moving. Thanks so much to Jordan and the crew, I will recommend you every time I can. jr

james ray  |  First Impressions 
Rating:
5.0

Jeffrey and Brigitti were very nice and helpful, incredible ability to do a great job…

Bruno Protasio  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley Shirk  |  Overall Experience 
Rating:
5.0

Thank you!

paula riley  |  First Impressions 
Rating:
4.0

I feel that the storage units are a little over priced.

Richard Alexander  |  Overall Experience 
Rating:
5.0

The convenience of card entry and the security of the building is the way it aught to be.

THOMAS WATSON  |  Overall Experience 
Rating:
4.0

Seals on bottom of door not seal well . When it rain In Conner of store unit got wet inside . Unit 362 and 580 .

Lawrence Geercken jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vaughan simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kari Holmes Singh  |  Overall Experience 
Rating:
5.0

Storage facility was great. The 20ft box truck we rented from Orlando vibrated at 50 MPH and turned a 7 hour trip to a 9 hour trip. Very nerve racking. The truck TT 5375K needs to be put in for service immediately. Very disappointed with the truck rental aspect of UHAUL but need to make 1 more trip and hesitant to use UHAUL.

alvin potts  |  Overall Experience 
Rating:
4.0

Great facility and easily accessible but a bit pricey with no discounts.

Teresa Cannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melinda HONEYCUTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james tormey  |  Overall Experience 
Rating:
1.0

Did not use never checked in told them I could not use to far from the location I had reserved in Pensacola that did not have the unit for my reservation available. Was told that this always happens and they do not keep units for reservations and sent me to Milton. When I got there I realized it was to far and did not take the storage unit and let them know that at the office. There was no move in or out was never given a unit or unit number

Daniel Speaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Sullins  |  Overall Experience 
Rating:
5.0

The staff and facilities,at this location,are top notch.HIGHLY recommend!

James Steffel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA PERKINS  |  First Impressions 
Rating:
5.0

Very clean and organized. Very secure and staff was very helpful in renting

courtney mabe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Higginbotham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Key  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Steffel  |  Overall Experience 
Rating:
5.0

Employees were extremely frendly, knowledgeable, helped with my questions. Overall it was a great experience.

John Dreher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nina Wills  |  First Impressions 
Rating:
5.0

The manager was very excellent and really help me

George Gordon  |  Overall Experience 
Rating:
5.0

Easy turn-in process for 15’ truck drop off, storage unit rental process went quickly. Helpful employees.

Mark Millikin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John McLean  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

derek white  |  Overall Experience 
Rating:
5.0

I wanted to store my loaded 26 foot moving truck overnight in the parking lot awaiting my vehicle that was going to be loaded onto a car carrier. The car was going to be available the next morning, however the manager stated that it is against company policy to allow a loaded truck to be left, even for just one night. She indicated the policy was for "insurance purposes". What is the risk or exposure to UHaul? A simple hold harmless agreement could be signed relieving UHaul from all liability. This policy needs to be re-visited.

Eric Schrader  |  Overall Experience 
Rating:
5.0

The staff at the uhaul moving center in Milton Florida are top notch I would have been lost without their help!

Chad Stone  |  Online Move In 
Rating:
3.0

Pricing is absolutely to high for the services provided.

Chris Crowder  |  Overall Experience 
Rating:
5.0

Gena and the staff were excellent. Highly recommend this location. Jim Stafford

James Stafford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

caleb buckner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Howe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrea Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Hensley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chuck adkins  |  First Impressions 
Rating:
4.0

I had dust all over my stuff from the construction going on inside

paul kroeger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kasey jordan  |  First Impressions 
Rating:
5.0

Thank you all for the outstanding help you all have us in our time of need for storage we hope you all have a very blessed new year

Debra Weekly  |  Overall Experience 
Rating:
5.0

Kris and the other guy working made renting a storage shed and truck so easy. I appreciate all their help during my crazy chaos

Brandi McGowan  |  First Impressions 
Rating:
5.0

Love y'all

kathy mills  |  First Impressions 
Rating:
5.0

Really clean..modern...helpful staff

sandra richards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Steffel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert kuzirian  |  First Impressions 
Rating:
5.0

I was in a pinch needing a small space to temporarily store a few items and this U-Haul storage facility came through! Being able to use the online service and immediately gain access to a unit saved a lot of stress and time. Will absolutely recommend to all my family and friends.

Eva Grumbir  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tracie goins  |  First Impressions 
Rating:
5.0

Very pleasant experience

William Woodward  |  First Impressions 
Rating:
5.0

Very clean and the staff was accommodating

TIMOTHY OCONNOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jimmy calhoun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda cole  |  Overall Experience 
Rating:
5.0

All staff promp friendly and helpful

sandra richards  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Amy Willett  |  Overall Experience 
Rating:
5.0

Nice, clean, and friendly

ROBERT WALLACE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Thomas  |  Overall Experience 
Rating:
4.0

The access doors were nor clearly labeled employees only and the staff was not attentive to the buzzer to talk so I had to walk all the way to the office in order to get in. Not good when things are time sensitive and moving is physically exhausting

Cynthia Lukehart  |  Overall Experience 
Rating:
4.0

Good

Sharese Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA MINJAREZ  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sonya Clay  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Phillip Lucchesi  |  Online Move In 
Rating:
5.0

The young gentlemen on early shift and next shift were amazing , funny and oh so helpful they did a great job

valerie thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB FRANZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Winczewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Sullins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert McMaster  |  Overall Experience 
Rating:
5.0

Courteous, knowledgeable and helpful.Mo standing around waiting.GREAT customer service!

James Steffel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arturo laudato  |  Overall Experience 
Rating:
5.0

Awesome staff

Janet Wheeler  |  First Impressions 
Rating:
4.0

The alarm to the outdoor door near one of the loading docks kept going off at random, despite me checking in and out correctly. When I swiped once to get in, accessed my unit, then left, when I swiped to check out, it said it was checking me in again! So I swiped again to check out... It was during this time the alarm was going off. Also, it went off again after the keypad said I was checked out. I informed the evening staff at the front desk, who claimed they couldn't hear anything and didn't know what to do since they'd never heard of that particular alarm going off. I pointed out on their security camera the outdoor door to the building in question. Again, this was for the outdoor door near a loading dock. I wanted to make sure I hadn't done something wrong.

MISTY BLEDSOE  |  First Impressions 
Rating:
5.0

Each and everyone were very helpful.

peggy yarbrough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinnie Williams  |  First Impressions 
Rating:
5.0

Great facility- I can pick up and return the truck AND use a storage rooms all at the same place.

KIMALA PURCELL  |  Overall Experience 
Rating:
3.0

Extremely overpriced, for the area anyway. It’s more than double what I pay for another unit I rent, same size in a more secure facility. Had I not been in a situation where I had to move some items into storage quickly and another less expensive facility had been available I would not have rented the Uhaul unit. I would have moved my items out sooner but I wound up in the hospital and have some serious health issues so I had to borrow the money to pay the rental until I could get someone to move it for me.

Vicki Burgans  |  Overall Experience 
Rating:
5.0

Great facilities. Courteous and professional personnel.

James Snyder  |  Overall Experience 
Rating:
5.0

Great experience

Robert Childers  |  Overall Experience 
Rating:
4.0

The employees were great! I would give them an excellent review!

CHARLOTTE WATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha Roedl  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALLEN LITTLETON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa johnson  |  First Impressions 
Rating:
5.0

Gina was very helpful and efficient.

william spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Price  |  Overall Experience 
Rating:
2.0

I will never use the company again because you all don’t prorated the units when moving out ! That’s a ripe off if I didn’t need the unit the entire month.

angela jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD LOVE  |  Overall Experience 
Rating:
5.0

Very freindly

MITCHELL BARRAS  |  First Impressions 
Rating:
1.0

I paid my month and they then threw all my stuff out, and only offered me one months payment reimbursement.

Judith holder  |  Overall Experience 
Rating:
5.0

It is a great facility.

michael scott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kerry urbaniak  |  Overall Experience 
Rating:
5.0

NO was selected for question 5 because when unpacking the unit there were roaches and other bugs coming out of my stuff. And i know for sure when i put the stuff in there my stuff had no bugs.

cody geary  |  Overall Experience 
Rating:
5.0

The rental of my unit went flawless. I so appreciate U-haul........thanks

Linda Galster  |  First Impressions 
Rating:
5.0

Great pricing!! Convenient location…

Herbert Dillard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Kramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james tracy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Drew Dice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Duarte  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brittany Aubrey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Davis  |  First Impressions 
Rating:
5.0

Service and staff was great. I had peace of mind my stuff was safe during my transition and the temperature control made dealing with it all much better. Thank you for everything.

MISTY BLEDSOE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIJAH SPENCER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALLEN LITTLETON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amy obassi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leighjean Gilbride  |  Overall Experience 
Rating:
1.0

Filed complaints with Corporate and the BBB. My emergency contacts were sent a bill because I was 5 days late after notifying UHAUL the payment would be slightly delayed

Mary Willis  |  Overall Experience 
Rating:
5.0

This storage facility and staff are top notch! I have used other temperature controlled storage places and the humidity in them was horrible but here i did not even feel it. Staff was wonderful. Units were cleaned. I also loved the garage loading areas so you stay out of the rain and summer sun while loading or unloading.

Patricia Forsythe  |  Overall Experience 
Rating:
5.0

Management and staff did above and beyond their job scripts to make our sysy GREAT!

Craigh Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hayley Middleton  |  Overall Experience 
Rating:
5.0

Spoke with Gina who arranged everything and made my first rental a smooth one. Miranda was whom I dealt with on check in and was also excellent. On return on a very hot day two staff offered me a free bottled water and walked a distance in the heat to do it. Very impressive.

john cameron  |  First Impressions 
Rating:
5.0

Best storage I have ever used.

George Mould  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul Fernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Whitfield  |  First Impressions 
Rating:
5.0

I would highly recommend. Climate control facility exceptionally clean. Staff friendly, helpful.

Kathleen Sargent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Robberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Farah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather FARAH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim wILSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ebony holden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joey misenar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Pearson  |  Overall Experience 
Rating:
5.0

The manager was very nice and professional! Thank you!

summer purcell  |  First Impressions 
Rating:
5.0

GREAT MANAGER AND HELPING A NEW EMPLOYEE

melinda HONEYCUTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Johnson  |  Overall Experience 
Rating:
5.0

Thank goodness for your help. By using the location in Milton I was able to use the storage facilities and return the truck at the same location.

KIMALA PURCELL  |  First Impressions 
Rating:
4.0

Staff was great.Prices are a bit high.

RICHARD HORNER  |  First Impressions 
Rating:
5.0

The staff and facility are without question one of the finest I have ever interacted with at any storage/rental company. I highly recommend this location and team.

Sandy Hernandez  |  First Impressions 
Rating:
5.0

Very nice and knowledgeable staff

Pam Haynes  |  First Impressions 
Rating:
5.0

Great service ty

Doug Noling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Sacco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT GOODMAN  |  First Impressions 
Rating:
5.0

In Milton the uhaul storage manager - Gina and the roadside person-Martha were the most amazing individuals. They make me want to use uhaul again even though it started out as the worst experience I had ever had with renting a truck. The only reason I wanted to come back is because of these two individuals.

Eleni Degelsmith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelby Mick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Curmit Langlois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred Pena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS BEASLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Tippitt  |  Overall Experience 
Rating:
5.0

The facilities worked out very well for us. Thanks

John Cutler  |  Overall Experience 
Rating:
4.0

Gina Rhoda is excellent to work with an very honest her employees are a good time behind her they smile an assist the wait isn’t long even tho they are short handed a lot they get things done!

TANIYA ARMSTRONG  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

David hand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff cunningham  |  First Impressions 
Rating:
1.0

Designs all over the lobby says a 5 x 5 unit is 5499 a month so I told the lady I wanted to rent it for two months in advance tell me why when I got home I still haven’t even put my stuff in the storage unit I have not even seen it I rented it two days ago and let noticed on my bank receipt that they charged me 200 freaking dollars I did not sign up for no 200 freaking dollars a unit it was supposed to be 5499 so when I get a chance I’ve been really busy and haven’t had enough time but when I get a chance I plan on going back up there and get a refund

Judith holder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA GARY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Louis Kramp  |  Online Move In 
Rating:
2.0

When I first rented the unit, they were still under construction and you were not allowed after hour access. It was my understanding that after construction was finished the facility would be accessible 24/7. That never happened. They would kick you out and not let you enter 15 minutes before closing. I work out of town so I had very limited time I could go to my unit when I’m in town. One night I called and told them I would be there about 5 minutes before the posted closing time to get something out of my unit before having to leave town again the next day. When I arrived they had locked the doors and even kicked out a woman who was trying to finish unloading her moving truck.

Andrew Mashburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierson Haines  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ray Fillingim  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JERRY THORNTON  |  First Impressions 
Rating:
5.0

Best storage facility I have ever used.

George Mould  |  First Impressions 
Rating:
5.0

Great facility. Loading dock was very convenient for us to unload our truck. Storage unit was very clean. Will use this place when needed and recommend.

Matt Ferguson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Winczewski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie simmons  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and location was very clean!

BRANDY HUEY  |  First Impressions 
Rating:
5.0

Savanna was a great help and super friendly. Thank you for everything!

concetta chavis  |  First Impressions 
Rating:
5.0

Gina was absolutely amazing. She was very friendly prompt and efficient. I would definitely recommend this facility. Excellent location, very clean neat and organized. ( My husband believes her name was Gina) not 100% on her name but talking to her on the phone She was very professional so please confirm her name to ensure our gratitude goes to the correct associate. Thank you

Christine Burton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

justin eiganman  |  Overall Experience 
Rating:
5.0

Ms Gina and crew were exceptional!! Very helpful at every turn during my move and storage needs

CHRISTOPHER FULLER  |  Overall Experience 
Rating:
5.0

Kris and his manager were very helpful and thorough

Tiffany Jourdian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keyna parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey Williams   |  First Impressions 
Rating:
5.0

The guy working the counter was super friendly.

ANGELA THOMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Hensley  |  First Impressions 
Rating:
5.0

this sends to many emails. send one if no reply leave it alone. there is also no opt out option. not everyone participates in surveys. i got an email every single day about this, i better not receive another email regarding a survey after this.

travis andrews  |  First Impressions 
Rating:
5.0

The customer service is amazing. Gina went out of her way to accommodate us since we were coming in from out of state. I appreciate the effort. I will recommend this facility to everyone. Thank you.

kim wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIRK SHOOPMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Pearson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah Jane Jaberina  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nancy myrick  |  First Impressions 
Rating:
5.0

None

steven smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Curran  |  Overall Experience 
Rating:
5.0

Nice office staff. Had everything ready to go. Quick process. Helpful.

Leighjean Gilbride  |  First Impressions 
Rating:
5.0

Staff is always helpful. Clean easy to use

Jackie Gray  |  Online Move In 
Rating:
5.0

I will keep using. Always reliable

antonio summa  |  Overall Experience 
Rating:
5.0

Great customer service and the facility is safe and very clean

stacy amaro  |  First Impressions 
Rating:
5.0

They explained everything and anticipated questions. They were helpful through the whole set up process. The experience was remarkable.

William Marquardsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER FULLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen Hanna  |  First Impressions 
Rating:
5.0

Very personal

Amanda LaPerle  |  Overall Experience 
Rating:
5.0

From the great manager to the employees and the spotless facilities, I would recommend this facility to anyone wanting a safe, clean and well maintained storage facility.

Maria Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONTRY WHITFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claude kirk  |  Overall Experience 
Rating:
5.0

It was easy , convenient and love the drive in bays

Susan Greenwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy bernsteen  |  Overall Experience 
Rating:
4.0

Thanks for your service and givening me the space to store my things until i was able to get my house in order.

Derrick Brady  |  Overall Experience 
Rating:
2.0

The information given to me when renting the storage unit was incorrect. I was told construction would be done within the month, that was five months ago in the facility is still under construction. Doors were consistently propped open, no consistency in parking area where to load and unload, and the last time we visited the main garage door closed on my dad's vehicle. When reporting to store manager little concern was given.

randy wentz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leanne Fletcher  |  First Impressions 
Rating:
3.0

Facilities are great. Most of the staff are sub par and lack any customer dL service skills and seem to not care about the job. It’s a shame because the facilities are great.

Brian Majors  |  Overall Experience 
Rating:
2.0

Construction was being done the whole time I had a unit. Scaffolding and other large pieces of equipment were being "stored" in front of my unit. There were many other places the construction equipment could be stored. When unit was assigned, the manager advised my unit was in a prime location, yet it wasn't. It was far from the multiple entrances. Also, when setting up the unit, I asked for specific persons to be added as ACCESS and I gave the two names. The manager added them as CONTACT which did not give them access. This was an easy fix of course - I went online and added them myself. Then, the manager lied to my son and said I never asked to add access people to the contract. I will never do business with this facility as long as this unprofessional manager is in charge of it. When setting up the unit, the manager had many phone calls and employee interruptions. She should have focused on the customer, period.

pageo wittstruck  |  Overall Experience 
Rating:
5.0

U-Haul of Milton much improved from when I first moved in. Secure and very clean. Gina the Manager was very helpful in working with my move out. Thanks

Ed Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Kramer  |  First Impressions 
Rating:
5.0

Professional and courteous staff

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR LEE  |  First Impressions 
Rating:
5.0

Excellent support staff, Gina was extremely friendly and helpful in obtaining my units. She walked me to the units and made sure that they would meet my needs. Quick processing and set up auto-pay which is extremely convenient. This is the Mom and Pop attention you want despite the size of the operation. Thanks again and will be using this location for a long time. Definitely recommending to all my friends.

Robert McMaster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE CAIN  |  Overall Experience 
Rating:
5.0

The staff were so helpful at this location. Es made sure I knew how to access the building and work the doors, explaining it all very well.

Ben Wenger  |  First Impressions 
Rating:
5.0

The whole staff was both friendly, and helpful. Their service made the entire experience run smoothly and efficient during a chaotic time for me. Thanks all!

Timothy Newman  |  First Impressions 
Rating:
2.0

The manager was great very friendly but service was poor I had to wait on someone to get trained on computer which wasn’t too too long but was in hurry to get home and finish packing bc I had to have my stuff back by 5 pm on a Wednesday the Manager was kind enough to let me unload a little earlier thank goodness bc they were waxing floors also not many entrances for u to pull up to unload stuff and not enough 5x10’s I had to use 2 separate storages which thankfully was across from one another so it worked out okay got in trouble for pulling into the garage too long we hadn’t had but like 10 mins and didn’t have everything unloaded yet and had to move vehicles out to parking lot also got in trouble 3 mins later for using too many dollies which only reason we had so many is Bc we had to unload stuff to move vehicles so I had to hurry and unload the dollies while pregnant so I could free them up to put back in garage while my help was moving stuff to and from vehicles in parking lot so it was a bit of a mess and I’m completely exhausted I honestly was scared at one point that I was having a miscarriage from putting my kitchen table into a 5x10 storage by myself which was half way full of stuff already so yeah it wasn’t the best experience I was actually excited about going there bc it’s the newest one around but there’s no way to get in at the moment without contacting the office and having them open the garage door supposed to be getting fixed soon and the hours suck as well Right now hopefully they will stay opened later sooner! But I’m normally not a complainer but yesterday was the worst but once again the lady’s in office was extremely sweet and helpful!

Crystal Grider  |  First Impressions 
Rating:
1.0

they lied about the cost of the small unit said it was just under 78 a month and then went to pay for the month and it was right at 100 for the unit from where they added all kinds of things that went with the rental and would not subtract the items that was not needed or wanted said it was policies. Then when trying to go to unit had to get them to unlock the doors and they would unlock the ones at the opposite end of where my unit was which made for a extra long walk to move everything out. So no I would not recommend this place.

Marie Copeland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa Franklin  |  First Impressions 
Rating:
5.0

Cordial staff who exceeded their professionalism. The store manager Gina was a delight.

Vivian Cueto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alice Watson  |  First Impressions 
Rating:
5.0

Gina was very helpful

Nastassia Rosa  |  Overall Experience 
Rating:
5.0

Staff was really nice and helpful show me around so I can make a decision. I would definitely use this place again.

James Hannon  |  First Impressions 
Rating:
5.0

Lexi was absolutely helpful and made our experience at uhaul easy and hassle free! Great customer service!!! Thank you!! We got exactly what we needed at a reasonable price. Would definitely recommend this place to others!

fredrick griffith  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shawn Hoodless  |  Overall Experience 
Rating:
5.0

Incredibly helpful staff, especially the GM Ms. Gina. They were very accommodating and knowledgeable. Happy to do business with U-Haul again due to the standards set at this location.

SETH TAYLOR  |  Overall Experience 
Rating:
5.0

Never had any issues getting in my unit. The staff was always friendly.

Angela Laird  |  Overall Experience 
Rating:
5.0

Very professional n courteous staff which made our move to Pensacola super smooth!! Gina the manager is top notch!! Kudos to y’all! 👍🏼😍💙😍👍🏼

Vivian Cueto  |  First Impressions 
Rating:
5.0

The General manager took great care of me and all my needs and even went above and beyond to assist me in anyway possible.

KERRY ZINZ  |  First Impressions 
Rating:
5.0

GM- Rhonda is awesome!

shannon mattson stanley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pam Hayes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derrick Brady  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Lilly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marrie Favorite  |  First Impressions 
Rating:
5.0

The gentleman that helps Gina was fabulous. So was Gona nd the lady that check us in when we return our truck! You have a great team!

Cindea Coulter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paul kroeger  |  First Impressions 
Rating:
5.0

Staff went above and beyond

Robert Childers  |  First Impressions 
No reviews have been submitted for this location.

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