Customer Reviews for U-Haul Moving & Storage of Midland

Rating:

5.0

Great Job!

Rating:

5.0

I love my hometown always gets my business and 5 stars

Rating:

5.0

Todo bien gracias a Dios bendiciones para todos

Rating:

5.0

None

Rating:

4.0

The wheel alignment in the truck I rented was very bad. I had to correct the steering wheel constantly so the truck ran straight. I think this is a driving safety hazard and should be fixed.

Rating:

3.0

Difficult pick up Rude employee not all but one front desk lady

Rating:

5.0

Service was excellent. Check in and drop off were quick and easy. Personnel were friendly and courteous. I will definitely use this location again and would highly recommend the location to others.

Rating:

4.0

Clean windshield, windows and mirrors well. Clean inside of truck. I had ordered and I believe I had to PRE-PAY for 3 dozen moving blankets. Upon picking up truck I was advised They were not available unless I drove to another location. I didn’t have time for that. Now I need to figure out how to get the credit. I am currently out of town without my receipt so have to wait for my return to address the refund owed. Disappointing as I ordered all items in advance.

Rating:

5.0

No trouble at all. Just dropped off and they took it from there.

Rating:

5.0

We were extremely satisfied with the process. We had a very good experience here

Rating:

1.0

The manager Mark Molina was very rude and nasty. He walked across the store being nosey because someone was helping me just to interrupt and be nasty and rude and threaten that HE would be the reason I couldn't get a truck. I've used that location for years and I've NEVER been treated like that by ANYONE ANYWHERE!HE Interrupted my transaction with the agent, snatched up my card when nobody was talking to him or asking for his help. That's bad for business as a manager.

Rating:

5.0

.

Rating:

5.0

Todo de lujo

Rating:

1.0

Management was horrible in maintaining accurate notes of what the customer booked and reconfirmed on each daily call received. This isn’t rocket science they didn’t care to properly note time frames of rental and proceeded with harassment, loud voices, and attitude in their argument to reduce revenue from 1 client in hopes of renting into out to another. This could all be voided by properly noted account notes for rental periods!

Rating:

3.0

Staff was Rude

Rating:

1.0

Equipment was all good. Did not like the fact that the people at the location were rude and lazy. At least the people inside the location building. The lady sitting at the counter was just sitting there not doing anything with a nasty attitude like is she didn’t want to be there, this other guy in the office was just watching tv watch tennis or something like that, on top of that he threw the keys at me on the desk like if customer service didn’t matter to him, which was super rude. Then he proceeded to go back and watch tv. After that the lady at the desk looked like she didn’t even want to talk to me or like she didn’t even want me there, she didn’t give any kind of information or anything she just sat there looking at me with a judgy look on her face. And when I asked her questions about the rental she looked at me like if I was stupid and dumb and would answer really rude and nasty with an annoyed expression and tone on her face. When I got there to return the equipment, the signs outside under he canopy/port for returns clearly say “wait inside your rental and someone will be out shortly to help you.” Waited 30mins to about 45mins and no one came out. At first I thought maybe they were busy. Walked inside no one was in the store the lady at the desk was just sitting there watching me the whole times from the cameras, the dude in the office was still watching tv. I told them I’ve been waiting to return the equipment and all she said was yeah I know I saw you in the rental. Which at that point I was upset so I gave the lady the keys then she said nothing, didn’t hand me any paperwork, she didn’t do anything I had to verbally ask her if I was going to sign anything else then she proceeded to finally tell me that I will get an emailed receipt. What kind of store it being ran here what kind of service is that. If a sign outside says for me to wait I’m going to wait but I would expect someone to be there right away and not have me waiting and if they did have me waiting I would at the very least expect them to be a little busy. I’m not an impatient person but waiting for someone to help you after 30mins-45mins and no one coming out to tell you anything because they are being lazy is flat out not right it’s BS quite frankly. Oh and on top of that they decided to loan me a rental that was almost out of gas and still expected me to return the equipment at a 1/4 tank. Literally the gas light was on when I drove the vehicle, and they were going to charge me if I didn’t put gas in the truck for them. I expect something to be done and something to be done right.

Rating:

5.0

Not a thing!!!

Rating:

5.0

Staff were professional and friendly! Quick in and out!!

Rating:

1.0

We were supposed to pick up our uhaul in west Odessa. Instead, the day before, I get an email saying I have to drive to Midland to pick it up. Which is an extra 30 miles for us. They compt us 50 miles. Which I am thankful for. My question is, why let me pick my location pickup, if you are not gonna honor it. Someone should have climbed there happy ass in the truck, and drove it to my location. Also, the place we picked it up. They acted like it was gonna put them out to help us. They didn't come outside with us. Just handed the key to us. We had to find the truck ourselves. Bunch of lazy people you got working for you. The best part of this rental was the drop off. They were very friendly, and got us in and out quickly.

Rating:

5.0

Keep up the great work. The individual getting me setup with a rental was very professional.

Rating:

5.0

The return in Kerrville process was very cumbersome. My location in Kerrville was not recognized and before I was able to complete return process it was 40 minutes.

Rating:

5.0

Gave me a bigger trailer than I needed. Was not the same trailer I used my last visit.

Rating:

5.0

Mia and the crew were very helpful and nice! Will definitely be back. Thank you!

Rating:

5.0

Perfect customer service they even brought me the truck to the front and enough information. Thank you. I will totally rent fron U-HAUL again thank you!.

Rating:

3.0

The staff wasn't very welcoming then when I got to the truck it was nasty inside. Definitely did not get cleaned and not to mention the driver door on the bottom was damages bad enough that when I drove for 12 hours I had to roll the window down because of the high piched sound it was Making because of the damage, so it was a very noisy drive to say the least.

Rating:

4.0

Great customer service!

Rating:

3.0

Not recommended because I was charged 1 extra day due to truck returned 45 minutes after the due time.

Rating:

1.0

STAFF AT THIS LOCATION IS RUDE!!

Rating:

3.0

Good location with a good stock of equipment & moving supplies. I can appreciate that this location is busy, but just a simple “thanks for your business” goes a long ways with me.

Rating:

5.0

No problems with the pickup location. I've used this location several times with no problems... However... the return location is a different matter.

Rating:

4.0

Again. I would have appreciated some help. Ripped under carriage splash guards. Last year I received assistance and the car was fine. Due to location on archer in Tulsa helping and showed concern

Rating:

5.0

Very easy quick and friendly.

Rating:

2.0

Had trouble picking up my rental as it was not returned on time. The office only offered me an alternative at twice the price.

Rating:

5.0

Great service and professional

Rating:

5.0

Justin was very kind, patient and helpful. Because of that I will return!

Rating:

2.0

The lady that was working the desk was rude, had many facial expressions that weren't needed. She wasn't very friendly. She kept talking about people over the phone to us-very unprofessional. My card was declined because she only asked me what zip code we were driving to, not where my billing address was for my card. That caused non-needed embarrassment and waiting for others. She seemed like she could care less if she was there or not. She was not friendly. Wrong person for the job.

Rating:

5.0

The equipment intake guy, wh8ch I think is also the Manager, Mark, was very helpful. He needs a raise.

Rating:

5.0

Front desk and hitch hook up person were welcoming.

Rating:

5.0

The service was great and very convenient and we were very pleased. Thank you so much!

Rating:

3.0

The trucks were parked to close together I was barely able to get into the cab, if someone had no experience driving a bigger vehicle like this it would have been a stressful way to start your day. Also the front left tire was almost bald on the inside due to a bad alignment. I knew this because of the steering wheel being turned 90 degrees to the right while driving straight down the road.

Rating:

3.0

Perform proper maintenance on vehichle. I turned truck in over 48hrs ago still have not received final invoice. A friend had to fix lights because they went up and down as the engine cycled

Rating:

1.0

First and last time using. Was not explained all the rules for return and was charged an arm and a leg. Explained my situation and was ignored, was made to feel as if I had done something terrible. Not good people!

Rating:

5.0

stick to ypur CS roots

Rating:

4.0

Location would be more helpful if open on the wekend.

Rating:

4.0

Great experience... Truck drove Great

Rating:

5.0

Good

Rating:

5.0

Great service!

Rating:

5.0

It was great

Rating:

5.0

Honestly, nothing. Service was quick and easy. Everyone was happy and knowledgeable

Rating:

5.0

I needed a last minute rental and the entire process was so quick and easy. Staff was helpful at pick up and at drop off. All around great experience.

Rating:

4.0

All of the employees were all ways ready to help us anyway they could.

Rating:

5.0

The staff at W. Wall in midland tx was absolutely hands down professional and very courteous. Shaunti, Mia and Mark where outstanding. Thank you for all your kindness.

Rating:

5.0

The on-site Staffs in both Amarillo and Midland are awesome. Used three locations in the past year. The help I received from the Corporate level over the phone, not so much. Will be renting a 15 foot truck in August, to complete my move from Amarillo to Midland. Hope it all goes as well. Been using Uhaul for 45 years, loyal customer. Hasn't always been easy, but it does always work out.

Rating:

5.0

Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location

Rating:

5.0

Very helpful and friendly people at this location

Rating:

4.0

I enjoyed the low cost and convenience of vehicle .

Rating:

5.0

Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service

Rating:

5.0

I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service

Rating:

3.0

Thank you for your service

Rating:

4.0

Israel was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.

Rating:

5.0

Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again

Rating:

4.0

I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.

Rating:

2.0

Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.

Rating:

5.0

The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.

Rating:

4.0

Thank You

Rating:

1.0

The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I’m getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER

Rating:

5.0

The young man was really nice and professional.

Rating:

5.0

Excellent customer service

Rating:

1.0

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Rating:

5.0

Great way to move. Uhaul has it all

Rating:

3.0

Ubox was late.