Customer Reviews for U-Haul Moving & Storage of Middleburg-Lakeside

435 reviews

1439 Blanding Blvd   Orange Park, FL 32065

(904) 276-2740

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 276-2740

1439 Blanding Blvd
Orange Park, FL 32065

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck that I rented struggled going into gear. There was barely any gas in it when I picked it up.

Johnette Mayes 
Rating:
5.0

Very good customer service

Linda Curtis 
Rating:
5.0

Customer did not leave a comment.

Albert Rangel  |  Overall Experience 
Rating:
5.0

I appreciate the kindness and thoroughness of the workers here.

Katherine Taylor 
Rating:
5.0

Customer did not leave a comment.

Frank martinez 
Rating:
5.0

N/A

BRUCE BEARD 
Rating:
5.0

Everything was great. Comfortable.

David Hintze 
Rating:
2.0

I will not be recommending this place to anyone. When I called to make a reservation, I had to stop the manager from continuing to make me feel inferior because of my accent. When I confronted him and made him aware of what he was doing, he didn’t like it but still proceeded with my reservation. When I picked up the cargo van, I was given a dirty vehicle that smelled like horse poop. It was clear that it was a way for him to punish me for pointing out his lack of respect towards me earlier. He knew why I needed the rental van since he asked while booking the reservation. It was to move a mattress. So, I understood the message as soon as I saw the vehicle inside. Thankfully, I had a large piece of cardboard that I could use to protect the mattress from getting stained. Ryan needs to become a better person and understand that we all live in a country full of immigrants. Even though I wasn't born here, I am a US citizen and deserve to be treated with respect.

Elisabeth Lopez 
Rating:
3.0

Smelled like an ashtray. Rear right tire would need air daily. Called location twice to inform and no one ever called me back.

Jessie Berube 
Rating:
3.0

Customer did not leave a comment.

Wesley Walker 
Rating:
5.0

Customer did not leave a comment.

Linda Farmer   |  First Impressions 
Rating:
5.0

Everyone I interacted with here was friendly and helpful.

GEORGE WILSON 
Rating:
5.0

My only issue was my LEATHER chairs were covered in mold. I was able to clean them.

Cynthia Effinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Grey 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY EAGLE  |  Overall Experience 
Rating:
5.0

the staff was amazing, super helpful, even changing the ball on my stinger for me.

Lance Jenkins 
Rating:
5.0

Fast and excellent 👌

roosebell lopez ponce 
Rating:
2.0

How do you fill in the dots above?

Ramonda Snellgrove 
Rating:
5.0

Customer did not leave a comment.

Jerry Padgett 
Rating:
5.0

Dalton was nice and pleasant as well. In and out in a flash.

Steve Lazeroff 
Rating:
5.0

Customer did not leave a comment.

Anita Griner 
Rating:
5.0

Customer did not leave a comment.

juanita williams 
Rating:
5.0

Only disappointed in the Uhaul corporate policy, not a reflection of this location, that I could not return for credit two (2) bundles of blankets (unopened). I tried to return them to Uhaul the next day after we packed the truck, but prior to leaving the city, and was told could not receive a refund per policy.

barbara Settles 
Rating:
5.0

Easy fast and great customer service

Laurie Lambaz 
Rating:
5.0

Had a very pleasant experience, from ordering online to pick up , then dropping off. Everything was as it was stated it would be. Highly recommend.

Henry Maldonado 
Rating:
5.0

Customer did not leave a comment.

Donald Heenan 
Rating:
5.0

Great staff and location. Easy pick up and drop off.

michael wheeler 
Rating:
5.0

Customer did not leave a comment.

ted elas 
Rating:
5.0

Customer did not leave a comment.

Joeffrey Alvarez 
Rating:
5.0

Very helpful and friendly. Easy process.

ALAN KICZULA  |  Overall Experience 
Rating:
5.0

Very good experience at both facilities. We rented trucks from lake Nona U-Haul storage and rented storage units at the Middleburg/Lakeside U-Haul storage. Both were great to work with.

SANDRA MCCOY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD PINGLEY 
Rating:
5.0

Customer did not leave a comment.

Lisa Revels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Lister 
Rating:
5.0

Curstomer service was excellent and they answered all my questions.

Jane tarabrella 
Rating:
5.0

Customer did not leave a comment.

RICHARD GARCIA 
Rating:
5.0

Customer did not leave a comment.

Joshua Lott 
Rating:
4.0

Customer did not leave a comment.

SEAN Fadell 
Rating:
5.0

Customer did not leave a comment.

George koval 
Rating:
4.0

Make sure the gas tank is full to start with. Less than a quarter tank is not reasonable.

Harold Baumgartner 
Rating:
5.0

Customer did not leave a comment.

Dennis Sullivan 
Rating:
5.0

Very nice full service facility, impressive!

Jimmy Cantrell 
Rating:
4.0

Customer did not leave a comment.

Andrew Wan 
Rating:
4.0

Was very disappointed when I found out that when I returned the truck with extra gas in it I was not given credit for that gas. If I had returned it with low gas I would have been charged. Uhaul needs to make some provision for this.

Suzanne Hamlin 
Rating:
5.0

Customer did not leave a comment.

David Gardella 
Rating:
5.0

Customer did not leave a comment.

Charles Sevier 
Rating:
5.0

Customer did not leave a comment.

Jessie Silliman 
Rating:
5.0

I had a very bad morning. Honestly not sure of his name, but i believe it was Dalton. Nicest guy ever. He and his team went out of their way to get me set up with my truck rental. The kindness and personal treatment was exactly what I needed!

Kim Ferguson 
Rating:
5.0

Customer did not leave a comment.

JASON MOORE 
Rating:
5.0

Customer did not leave a comment.

Maria Canovas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIG BAXLEY 
Rating:
5.0

On time no problems

DAVID NOLAN 
Rating:
5.0

The manager Ryan and his staff are the best! Sorry guys I don’t remember all your names.

Donna Thomason  |  First Impressions 
Rating:
5.0

Rental went smoothly with no issues. I don't know what else a customer could expect.

Bill Mccaffrey 
Rating:
5.0

Customer did not leave a comment.

Kevin Bright 
Rating:
5.0

My service tech made my experience a 10+ Thank you so much.

Anne Miller 
Rating:
5.0

Customer did not leave a comment.

James Crews 
Rating:
5.0

Customer did not leave a comment.

Jeffery Willis 
Rating:
5.0

Excelente customers service.

Juan Hernandez 
Rating:
4.0

Customer did not leave a comment.

JULIA MCNALLY 
Rating:
5.0

Customer did not leave a comment.

Patricia Diaz 
Rating:
5.0

Customer did not leave a comment.

jean Saint Cyr 
Rating:
5.0

Customer did not leave a comment.

Angela avis 
Rating:
5.0

Everything outstanding

Eugene Dahl 
Rating:
1.0

So Dalton is a schmuck and he needs to go back and attend customer service 101! He lacked in every way to give good exposer. So I came into return the van one night through the app(which is so slow and dangerous by making me sit in a dark parking lot to complete very slowly)so I was completing the steps and we got through almost all of them well we got to what I thought was the last step where you park the van and take pictures. Well I parked the van and the app kicked me out and then told me to start the process over me being frustrated at this I left with the van because I was never told what to do with the keys. Well the next morning Daltons dumbass calls me saying he is going to report the van stolen. If I was stealing the why would I have tried to drop it off the night before. Please explain I am totally embarrassed and irritated at this situation and how it was handled

Augustus Wright II 
Rating:
5.0

Customer did not leave a comment.

Randy De la hoz 
Rating:
5.0

Customer did not leave a comment.

Bruce Thompson 
Rating:
5.0

Outstanding offline business...great knowledge and ability by staff.

Eugene Dahl 
Rating:
1.0

Manager sucks and has a horrible attitude

JASON VAN DUYN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Alsobrook 
Rating:
5.0

Customer did not leave a comment.

david st peter 
Rating:
5.0

The staff was very friendly and helpful.

Samuel Chapman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike hanson 
Rating:
5.0

Great service Easy to rent Quick check out Any accessories you need Clean truck Great communication with U-Haul!!

BIM POPE 
Rating:
5.0

Customer did not leave a comment.

CATHERINE SNOWDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary myer 
Rating:
5.0

good like always.

Valdas Bator 
Rating:
5.0

Customer did not leave a comment.

Brandon Webb 
Rating:
4.0

odd scent in a vehicle

Joy Lacey 
Rating:
5.0

Customer did not leave a comment.

James English  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montie Darnell 
Rating:
5.0

Customer did not leave a comment.

Rodney Carmichael  |  Overall Experience 
Rating:
3.0

They got me to get insurance on the auto transport and the truck but they never mentioned the extra $5 to get roadside assistance which covers a lost key or so I was told by your customer service. We ended up loosing our key and had to pay over $220. I mean Jesus if we were getting the other insurance which was a lot more of course we'd gotten the roadside assistance insurance but ut was never even mentioned or offered!! Terrible service if you ask me.

Charles Norman 
Rating:
5.0

Great Staff, friendly, and knowledgeable

Yuri Azoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad Balassaitis 
Rating:
5.0

Easy process

charles debrito 
Rating:
5.0

Customer did not leave a comment.

Russell Gautreaux 
Rating:
4.0

Customer did not leave a comment.

Ken Temples 
Rating:
4.0

Service was great guys are top notch..truck was great ..only issue was the dog hair all in the truck ..

Anthony Jolley 
Rating:
5.0

Nice chaps. Took care of everything ASAP, and I was on my way. Beautiful.

Lisa Staley 
Rating:
5.0

Customer did not leave a comment.

Allen Haynes 
Rating:
5.0

The guys were great from checking in to return. Nothing to improve. This location has been the best customer service

Troy Stanley 
Rating:
5.0

Customer did not leave a comment.

Maria Sgro  |  Overall Experience 
Rating:
5.0

I truly enjoyed my experience with U-Haul

catonna davis  |  Overall Experience 
Rating:
5.0

I saw an excellent representation of your brand. The equipment was in excellent condition. The service was unsurpassed as evidenced by the use of quick, well-organized systems and procedures which were truly impressive. The staff are courteous and extremely professional, kudos on this outfit. Sincerely Maritza Arza

Maritza Arza 
Rating:
5.0

Clean new facility and excellent staff

Bruce Thompson 
Rating:
1.0

The young Guy I think his name was Nelson I forgot he needs some customer service training he was not friendly at all. When we dropped off he was not friendly either we donot rent often but we would have like him to explain things a bit better. The location was great and clean but the truck smelled like pets were in it, and really someone should at least go with the customer and say look here is the lights and here are the wipers but nothing .

Marisol Buitrago 
Rating:
5.0

Everything went well. Staff was friendly and helpful. I didn't notice anything that needed improvement.

carol Parker 
Rating:
5.0

Customer did not leave a comment.

Troy Callam 
Rating:
5.0

Customer did not leave a comment.

Brian Schwager 
Rating:
5.0

Smooth easy and professional and friendly people. Great location equipment in great condition. Would absolutely recommend and would do business with their again.

Steve Jacaruso 
Rating:
5.0

"Perfect"!

Jack COHEN 
Rating:
5.0

Customer did not leave a comment.

Theodore Rodda 
Rating:
5.0

Customer did not leave a comment.

Sherry Weyland 
Rating:
5.0

Customer did not leave a comment.

Sharon Kearley 
Rating:
5.0

They went above and beyond on a challenging installation

William Herring 
Rating:
5.0

Nice friendly staff

John Esposito 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KOLODKA 
Rating:
5.0

Customer did not leave a comment.

robens dieudonne 
Rating:
5.0

Very convenient and well run. I was in and out in 15 minutes with a reservation

Daniel Foster 
Rating:
5.0

Customer did not leave a comment.

MANUEL VENTURA 
Rating:
5.0

Customer did not leave a comment.

GOCHA GELASHVILI 
Rating:
5.0

EXPERIENCE WAS GREAT. EMPLOYEES WERE HELPFUL. HAD AN ELECTRICAL PROBLEM WITH RUNNING LIGHTS HAD TO COME BACK NEXT DAY BUT THAT'S OK I CAN'T REMEMBER THE YOUNG MAN'S NAME BUT HE GOT EVERYTHING WORKING WHICH WAS GREAT CUTO'S TO THEM THANK YOU.

Earl Palmer 
Rating:
5.0

Very clean and comfortable to drive the van! The key needs to be remote.

Christy Overton 
Rating:
5.0

This was my first time renting a storage unit from U-Haul and I never picked up from one location and dropped off at a different location. It was so convenient. I won’t do it any other way from now on especially from the Arlington area way cross to Middleburg area. Thank you

catonna davis  |  First Impressions 
Rating:
5.0

every1, from the customer service associate inside the store to the associate outside when i returned the truck, were AWESOME & extremely helpful !! 👍.. TY

Chris Kurdziel 
Rating:
5.0

There is a closer location but I chose this location because the customer service was much better , very friendly staff. Keep up the good work !

JAZZMINE STEELE 
Rating:
5.0

The value and efficiency of the installation of the hitch install was superb! Adding some chairs inside the main area for those having a hitch installed or waiting for some other reason would be a nice improvement. While waiting for the hitch to be installed on my vehicle I was ok with waiting outside, because there were no chairs inside. If it had been raining, then it wouldn't have been as pleasant an experience.

James Weichey 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Beyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lauren kaler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Monahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tierra Byrd  |  Online Move In 
Rating:
5.0

Everyone at this location was very helpful and friendly. Very clean facility. We rented a unit and also twice rented trucks. Very happy with service!

Dawn Hart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt zimmerman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natasha harris  |  Overall Experience 
Rating:
5.0

I was extremely happy with this facility. The staff was always very friendly, professional and helpful. The facility is extremely clean, very secure with a lot of cameras.

SHERYL GREGORIUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott maddox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY THOMAS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHARLES RICHMOND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephon Mack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt zimmerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES STONE  |  Overall Experience 
Rating:
5.0

The hours are ok but if it’s self serve why can’t they be opened at least until midnight.

Cynthia Effinger  |  First Impressions 
Rating:
5.0

I made several visits to this location for different needs (storage, trailers, moving boxes, etc.). Ryan and his team were super helpful each time and I will definitely use this location for any future U-Haul needs.

Lindsey Lesch  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY HEATH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey Lesch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dillon Patrick  |  Online Move In 
Rating:
5.0

It was a speedy, friendly check in. Ryan was great to work with and answered all questions I had.

Patrick Calhoun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA EVANS  |  First Impressions 
Rating:
5.0

Amazing service!

jacklyn galindo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Iraheta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Sgro  |  First Impressions 
Rating:
5.0

Great staff and Gm love the facility

KATINA MAXWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney Carmichael  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAMICO BATTLE  |  Overall Experience 
Rating:
5.0

Knowledgeable, friendly staff. Clean, good lighting, access to carts to help with moving things in to unit.

Jeanette Hiser  |  First Impressions 
Rating:
5.0

I did find it disappointing that are no pro rated refunds issued if you have to vacate the storage unit before your monthly contract is complete.

Karen Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

meridith archibald  |  First Impressions 
Rating:
5.0

Great service and convenient.

Nick Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Keeney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Kuzemchak  |  Online Move In 
Rating:
5.0

I love the load/unload bay. The climate control units were set at perfect temp. You and your staff went above and beyond. The grounds, lobby, loading dock and storage rooms were very clean. Thank you for everything.

Amy Ivory  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sabrina Wiggins  |  Online Move In 
Rating:
5.0

Checkin was quick, I was offered a unit near the doors and on the first floor. No problem getting my free month since I had the truck reservation. Staff was great!

SANDRA MCCOY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Schweickert  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristen Bolton  |  First Impressions 
Rating:
5.0

Great facility, had Two storage units while we closed on our house and was very convenient, staff always helpful!

Meredyth Hume  |  Overall Experience 
Rating:
5.0

The staff was very helpful and very friendly. Thanks guys for making it easy.

Heidi Smith  |  Overall Experience 
Rating:
5.0

I’d like to thank all of staff that helped us out with ensuring we had the right sized storage bins. Also, they were super nice and patient. The facility set up is nice and efficient

Eunice Porter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Griggs  |  Overall Experience 
Rating:
4.0

Thanks for your professional ways and people.Great job U Haul family. Peace out..

DAMICO BATTLE  |  First Impressions 
Rating:
5.0

Very pleased.

THOMAS MC DOWELL  |  Overall Experience 
Rating:
5.0

Great Friendly people and there to help

Raymond Wade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin Witters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALEEL MASON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Hampton  |  Overall Experience 
Rating:
5.0

Wow!!! WHAT CUSTOMER SERVICE. MOVE IN COULD NOT HAVE BEEN EASIER AND STRESS FREE. UHAUL, YOUR NEW STORAGE FACILITIES HAVE COME A LONG WAY,Baby!

Orville Chapman  |  First Impressions 
Rating:
5.0

Excellent!!!

Pauline Clayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Ward  |  First Impressions 
Rating:
5.0

Patrick was particularly helpful with questions and helping me move something. Great, clean facility. When I was originally assigned a unit I found that the building's air conditioning was set up in that particular unit, but a quick walk down to the office had that fixed up by switching me to a nearby unit. Very convenient elevator next to where you can back up a U-Haul truck into the facility for easy unloading/loading. All in all would recommend, slightly pricey for me at the moment but if I have the need for a unit again I would gladly choose this facility.

Jasmine Stine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Williamson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meredyth Hume  |  Overall Experience 
Rating:
5.0

Great customer service, unit was very clean, easy to access.

Sara Vance  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dinna Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patsy roberts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis Doiron  |  First Impressions 
Rating:
5.0

Entire was courteous and knowledgeable. I have a couple storages at this location and I’m excited to know that not anyone can have excess to building and units, alarmed and monitor. Mr. Edward Pena made sure to find my storages side by side climate control storage.

Brenda Griggs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi Smith  |  Online Move In 
Rating:
5.0

Just moving in. Time will tell.

Susan Jones  |  First Impressions 
Rating:
5.0

The staff was very helpful come to find out the unit I was looking at was too small you help me get a larger unit instead I just hope I don’t get billed twice because I went to a bigger unit and I never got no new paperwork on the new unit I went with I would recommend people using these units just to look at them before they decide what one they want I didn’t realize the unit was too small when I first looked at it online but the staff help me out and getting the right size unit I need it and they were very friendly and accommodating

Jerry Saunders  |  First Impressions 
No reviews have been submitted for this location.

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