The truck that I rented struggled going into gear. There was barely any gas in it when I picked it up.
Johnette MayesCustomer Reviews for U-Haul Moving & Storage of Middleburg-Lakeside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service
Linda CurtisI appreciate the kindness and thoroughness of the workers here.
Katherine TaylorN/A
BRUCE BEARDEverything was great. Comfortable.
David HintzeI will not be recommending this place to anyone. When I called to make a reservation, I had to stop the manager from continuing to make me feel inferior because of my accent. When I confronted him and made him aware of what he was doing, he didn’t like it but still proceeded with my reservation. When I picked up the cargo van, I was given a dirty vehicle that smelled like horse poop. It was clear that it was a way for him to punish me for pointing out his lack of respect towards me earlier. He knew why I needed the rental van since he asked while booking the reservation. It was to move a mattress. So, I understood the message as soon as I saw the vehicle inside. Thankfully, I had a large piece of cardboard that I could use to protect the mattress from getting stained. Ryan needs to become a better person and understand that we all live in a country full of immigrants. Even though I wasn't born here, I am a US citizen and deserve to be treated with respect.
Elisabeth LopezSmelled like an ashtray. Rear right tire would need air daily. Called location twice to inform and no one ever called me back.
Jessie BerubeEveryone I interacted with here was friendly and helpful.
GEORGE WILSONMy only issue was my LEATHER chairs were covered in mold. I was able to clean them.
Cynthia Effinger | Overall Experiencethe staff was amazing, super helpful, even changing the ball on my stinger for me.
Lance JenkinsFast and excellent 👌
roosebell lopez ponceHow do you fill in the dots above?
Ramonda SnellgroveDalton was nice and pleasant as well. In and out in a flash.
Steve LazeroffOnly disappointed in the Uhaul corporate policy, not a reflection of this location, that I could not return for credit two (2) bundles of blankets (unopened). I tried to return them to Uhaul the next day after we packed the truck, but prior to leaving the city, and was told could not receive a refund per policy.
barbara SettlesEasy fast and great customer service
Laurie LambazHad a very pleasant experience, from ordering online to pick up , then dropping off. Everything was as it was stated it would be. Highly recommend.
Henry MaldonadoGreat staff and location. Easy pick up and drop off.
michael wheelerVery helpful and friendly. Easy process.
ALAN KICZULA | Overall ExperienceVery good experience at both facilities. We rented trucks from lake Nona U-Haul storage and rented storage units at the Middleburg/Lakeside U-Haul storage. Both were great to work with.
SANDRA MCCOY | Overall ExperienceCurstomer service was excellent and they answered all my questions.
Jane tarabrellaMake sure the gas tank is full to start with. Less than a quarter tank is not reasonable.
Harold BaumgartnerVery nice full service facility, impressive!
Jimmy CantrellWas very disappointed when I found out that when I returned the truck with extra gas in it I was not given credit for that gas. If I had returned it with low gas I would have been charged. Uhaul needs to make some provision for this.
Suzanne HamlinI had a very bad morning. Honestly not sure of his name, but i believe it was Dalton. Nicest guy ever. He and his team went out of their way to get me set up with my truck rental. The kindness and personal treatment was exactly what I needed!
Kim FergusonOn time no problems
DAVID NOLANThe manager Ryan and his staff are the best! Sorry guys I don’t remember all your names.
Donna Thomason | First ImpressionsRental went smoothly with no issues. I don't know what else a customer could expect.
Bill MccaffreyMy service tech made my experience a 10+ Thank you so much.
Anne MillerExcelente customers service.
Juan HernandezEverything outstanding
Eugene DahlSo Dalton is a schmuck and he needs to go back and attend customer service 101! He lacked in every way to give good exposer. So I came into return the van one night through the app(which is so slow and dangerous by making me sit in a dark parking lot to complete very slowly)so I was completing the steps and we got through almost all of them well we got to what I thought was the last step where you park the van and take pictures. Well I parked the van and the app kicked me out and then told me to start the process over me being frustrated at this I left with the van because I was never told what to do with the keys. Well the next morning Daltons dumbass calls me saying he is going to report the van stolen. If I was stealing the why would I have tried to drop it off the night before. Please explain I am totally embarrassed and irritated at this situation and how it was handled
Augustus Wright IIOutstanding offline business...great knowledge and ability by staff.
Eugene DahlManager sucks and has a horrible attitude
JASON VAN DUYN | Overall ExperienceThe staff was very friendly and helpful.
Samuel Chapman | Online Move InGreat service Easy to rent Quick check out Any accessories you need Clean truck Great communication with U-Haul!!
BIM POPEgood like always.
Valdas Batorodd scent in a vehicle
Joy LaceyThey got me to get insurance on the auto transport and the truck but they never mentioned the extra $5 to get roadside assistance which covers a lost key or so I was told by your customer service. We ended up loosing our key and had to pay over $220. I mean Jesus if we were getting the other insurance which was a lot more of course we'd gotten the roadside assistance insurance but ut was never even mentioned or offered!! Terrible service if you ask me.
Charles NormanGreat Staff, friendly, and knowledgeable
Yuri Azoy | First ImpressionsEasy process
charles debritoService was great guys are top notch..truck was great ..only issue was the dog hair all in the truck ..
Anthony JolleyNice chaps. Took care of everything ASAP, and I was on my way. Beautiful.
Lisa StaleyThe guys were great from checking in to return. Nothing to improve. This location has been the best customer service
Troy StanleyI truly enjoyed my experience with U-Haul
catonna davis | Overall ExperienceI saw an excellent representation of your brand. The equipment was in excellent condition. The service was unsurpassed as evidenced by the use of quick, well-organized systems and procedures which were truly impressive. The staff are courteous and extremely professional, kudos on this outfit. Sincerely Maritza Arza
Maritza ArzaClean new facility and excellent staff
Bruce ThompsonThe young Guy I think his name was Nelson I forgot he needs some customer service training he was not friendly at all. When we dropped off he was not friendly either we donot rent often but we would have like him to explain things a bit better. The location was great and clean but the truck smelled like pets were in it, and really someone should at least go with the customer and say look here is the lights and here are the wipers but nothing .
Marisol BuitragoEverything went well. Staff was friendly and helpful. I didn't notice anything that needed improvement.
carol ParkerSmooth easy and professional and friendly people. Great location equipment in great condition. Would absolutely recommend and would do business with their again.
Steve Jacaruso"Perfect"!
Jack COHENThey went above and beyond on a challenging installation
William HerringNice friendly staff
John EspositoVery convenient and well run. I was in and out in 15 minutes with a reservation
Daniel FosterEXPERIENCE WAS GREAT. EMPLOYEES WERE HELPFUL. HAD AN ELECTRICAL PROBLEM WITH RUNNING LIGHTS HAD TO COME BACK NEXT DAY BUT THAT'S OK I CAN'T REMEMBER THE YOUNG MAN'S NAME BUT HE GOT EVERYTHING WORKING WHICH WAS GREAT CUTO'S TO THEM THANK YOU.
Earl PalmerVery clean and comfortable to drive the van! The key needs to be remote.
Christy OvertonThis was my first time renting a storage unit from U-Haul and I never picked up from one location and dropped off at a different location. It was so convenient. I won’t do it any other way from now on especially from the Arlington area way cross to Middleburg area. Thank you
catonna davis | First Impressionsevery1, from the customer service associate inside the store to the associate outside when i returned the truck, were AWESOME & extremely helpful !! 👍.. TY
Chris KurdzielThere is a closer location but I chose this location because the customer service was much better , very friendly staff. Keep up the good work !
JAZZMINE STEELEThe value and efficiency of the installation of the hitch install was superb! Adding some chairs inside the main area for those having a hitch installed or waiting for some other reason would be a nice improvement. While waiting for the hitch to be installed on my vehicle I was ok with waiting outside, because there were no chairs inside. If it had been raining, then it wouldn't have been as pleasant an experience.
James WeicheyEveryone at this location was very helpful and friendly. Very clean facility. We rented a unit and also twice rented trucks. Very happy with service!
Dawn Hart | Overall ExperienceI was extremely happy with this facility. The staff was always very friendly, professional and helpful. The facility is extremely clean, very secure with a lot of cameras.
SHERYL GREGORIUS | Overall ExperienceThe hours are ok but if it’s self serve why can’t they be opened at least until midnight.
Cynthia Effinger | First ImpressionsI made several visits to this location for different needs (storage, trailers, moving boxes, etc.). Ryan and his team were super helpful each time and I will definitely use this location for any future U-Haul needs.
Lindsey Lesch | Overall ExperienceIt was a speedy, friendly check in. Ryan was great to work with and answered all questions I had.
Patrick Calhoun | First ImpressionsAmazing service!
jacklyn galindo | Overall ExperienceGreat staff and Gm love the facility
KATINA MAXWELL | First ImpressionsKnowledgeable, friendly staff. Clean, good lighting, access to carts to help with moving things in to unit.
Jeanette Hiser | First ImpressionsI did find it disappointing that are no pro rated refunds issued if you have to vacate the storage unit before your monthly contract is complete.
Karen Wright | Overall ExperienceGreat service and convenient.
Nick Rodriguez | Overall ExperienceI love the load/unload bay. The climate control units were set at perfect temp. You and your staff went above and beyond. The grounds, lobby, loading dock and storage rooms were very clean. Thank you for everything.
Amy Ivory | Online Move InCheckin was quick, I was offered a unit near the doors and on the first floor. No problem getting my free month since I had the truck reservation. Staff was great!
SANDRA MCCOY | First ImpressionsGreat facility, had Two storage units while we closed on our house and was very convenient, staff always helpful!
Meredyth Hume | Overall ExperienceThe staff was very helpful and very friendly. Thanks guys for making it easy.
Heidi Smith | Overall ExperienceI’d like to thank all of staff that helped us out with ensuring we had the right sized storage bins. Also, they were super nice and patient. The facility set up is nice and efficient
Eunice Porter | First ImpressionsThanks for your professional ways and people.Great job U Haul family. Peace out..
DAMICO BATTLE | First ImpressionsVery pleased.
THOMAS MC DOWELL | Overall ExperienceGreat Friendly people and there to help
Raymond Wade | Overall ExperienceWow!!! WHAT CUSTOMER SERVICE. MOVE IN COULD NOT HAVE BEEN EASIER AND STRESS FREE. UHAUL, YOUR NEW STORAGE FACILITIES HAVE COME A LONG WAY,Baby!
Orville Chapman | First ImpressionsExcellent!!!
Pauline Clayton | Overall ExperiencePatrick was particularly helpful with questions and helping me move something. Great, clean facility. When I was originally assigned a unit I found that the building's air conditioning was set up in that particular unit, but a quick walk down to the office had that fixed up by switching me to a nearby unit. Very convenient elevator next to where you can back up a U-Haul truck into the facility for easy unloading/loading. All in all would recommend, slightly pricey for me at the moment but if I have the need for a unit again I would gladly choose this facility.
Jasmine Stine | Overall ExperienceGreat customer service, unit was very clean, easy to access.
Sara Vance | Online Move InEntire was courteous and knowledgeable. I have a couple storages at this location and I’m excited to know that not anyone can have excess to building and units, alarmed and monitor. Mr. Edward Pena made sure to find my storages side by side climate control storage.
Brenda Griggs | First ImpressionsJust moving in. Time will tell.
Susan Jones | First ImpressionsThe staff was very helpful come to find out the unit I was looking at was too small you help me get a larger unit instead I just hope I don’t get billed twice because I went to a bigger unit and I never got no new paperwork on the new unit I went with I would recommend people using these units just to look at them before they decide what one they want I didn’t realize the unit was too small when I first looked at it online but the staff help me out and getting the right size unit I need it and they were very friendly and accommodating
Jerry Saunders | First Impressions