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Olga PerezCustomer Reviews for U-Haul Moving & Storage of Memorial City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Next time when I say the place I want to drop off don’t tell me you don’t have a location there when in fact you do! It cost me more money to go to the drop off of y’all choice! Not my choice!
Angela WilsonI would recommend, but just check your receipt after payment. I definitely made a trip up there afterwards to contest what they charged me.
Travis HughesThis location has been. A great help on my business
Gustavo FajardoMy experience was very good. No recommendations.
James ArmstrongAll ok
Sergy GuryevEverything went well. Doing great.
LEON RAMIREZDoughnuts 🍩 maybe 😂All good 👍 Thanks 🙏
Roel RamosHours state facility opens at 7. Arrived at 6:50 waited until 7:30 to return equipment and no workers were there. There were a line of angry customers that were waiting to be serviced.
Jerry RichardsonI liked seeing the senior employee teaching the new guys how to support a customer.
Miguel GastellumEverything went great, fast and smooth transaction
Denita DancyThe equipment was fine, but despite the fact that I explained that my Venmo card was not a “store credit card” and not a “secured credit card” and that it was fully funded by Synchrony Bank AND that I’ve used it with UPS in the past, they refused to take it. Incredibly ignorant and arrogant employees. The U-Haul experience itself and return process was neither here or there.
vaughn chungSupposed to open at 9, employee arrived at 9:15 to long line of customers. Truck drivers side door lock very difficult to open.
DANIEL SCHULERTodo estuvo bien
Eberto MachadoToo cramped; he did his best, but the employee barely had enough room to work. Return Equipment area too small and not enough help to process!!
MICHAEL KUCERAVery good service, very patient and work was well done. Thanks for your help and for your patience. Thanks again.
Laury HussionManager was very engaging, professional, and helpful!! Will always do business with this location now that they have this new manager or assistant manager.
Ross RobertsNice !
Keith AndersonI first but not last u-haul rental. Great.
garland yeeEmmanuel was the general manager and did a wonderful job helping me. It was my first time using U-Haul and I was surprised by how seamless everything was. System is a little slow but the experience was great. Very fast check out and would definitely recommend this location to anyone needing to move.
Dylan TranI rent equipment often from this UHaul location. The staff are always very helpful and the equipment is also well maintained. I will continue to use Uhaul at this location as my needs require. My last experience was great only matching previous rentals.
Travis BrooksThe staff was great, easy process, highly recommend this U-Haul
Corbin CookeNothing thanks
Treveon DenleyI made an appointment 16 days in advance, but was still rescheduled 4 times and had to come two separate days to complete the installation.
Samuel McIlvoyThe truck had serious transmission problems and seemed unsafe to drive.
William IvinsManager was great. Friendly and fast.
Samir Hussain AliKeep doing what you’re doing at that store. The staff was helpful, friendly, and quick. Emmanuel is leading a great team there. I’ll be back for my next rental.
Yash SbarThe Manager I Emmanuel goes above and beyond his call of duty personally coming out making sure all details were satisfactory to me. Security goes a long way with me. I really appreciate the people you have here at this facility I feel a little more comfortable at night, knowing that is somewhat secure.
William McNair | First ImpressionsGreat service. Loved people's vibe. However, there is a small note I initially reserved for Feb 17, but someone from that location called to reschedule earlier I said let's reschedule for Fev 13, 3 PM. Then I got a call in the morning requesting me to come out at 1 PM. I said I had work and couldn't go. The gentleman over the phone was very polite, but 4 stars just for calling too much for this or for that There is a reason we have a calendar. To schedule.
Rauan BerdaliThe staff were fantastic. We picked up a 9x5 trailer and they met me at the trailer, hooked it up, met us when we pulled back in and unhooked it for us. Reserving online was easy, checking in was easy and drop off was great.
Kimberly DunawayEmmanuel, the person who I checked in with for the rental was very courteous, professional and helpful yet he was very stressed out. You guys need to hire more people. He was the only one in the office, running around, delivering trucks and supplies, charging customers, doing everything. Keep it like that and he will burn out real soon. It is unfair in my POV.. There were two people ahead of me in line and a few minutes later there were another 4-5 more customers waiting. Unless you fix this issue I would not recommend this location.
Rebeca DenningMuy bien sobretodo muchas gracias a mi amigo emmanuel y a los que ablamos español.
noel lopez zeniEasy drop off
Elainna HarrisGreat customer service!
Lisa BrownI had water damage to my belongings
Ira Lewellen | Overall ExperienceThe staff was super friendly and helpful. It's so nice to be treated the way they did and definitely makes me want to come back and recommend them to other people. The general manager was really an awesome guy.
Alexander MirandaIt was a great experience. I have no complaints.
Benita TerryPeople at counter are always helpful and professional.
Fernando MedellinI rent from here 1once a month. And been doing so for the last 8 months. This month was by far the worst situation. I got dropped off at 5:45 in the morning because I use the mobile check in. Mind you it was 32 degrees. And come to find out no truck. Never got an email text or phone call to tell me that they did not have the truck ready for me so I had to wait in the freezing cold for and hour till the store opened. And to get my rental. BUT regardless of this situation this has been my fav location and the gentleman that has helped me the last few time is so courteous helpful and just a soul a great person to work with he tried everything to help me out and get me going and was just great ful to deal with him again.
PAULYOON YII was charged a cleaning fee with no explanation.
Andrew WarrenPerhaps open the store when the published hours state you will open? We sat in our car from 7:10am until 8:00am - outside in the parking lot - while the establishment was closed and locked. We had to leave at 8am and we had wasted nearly an hour. We were unable to complete our move by 3:30pm when the condominium building stops all work and contractors, daily. I was told my rental was for 8am, but I could come before that time for pick-up. I inquired about what time the location opened and was told 7am. Two other parties also waited with us in the parking lot that morning because you publish the fact that your location opens at 7:00am.
Sharalynn FennGreat friendly staff! The Manager was very helpful gas me in and out! I recommend this location 5***!!
Lucinda GonzalezAgent was extremely helpful and knowledgeable
albert gonzalesThe customer service at this point was catastrophic, there is a thin lady, a little racist, is of color and with short hair, which is extremely rude I had to tell him to respect the customer and that customer service is paramount to a company, with everything else went very well, the delivery without problem and good service but when renting if the attention was horrible.
Camilo Andres Castro caroGreat customer service
Jim DaughertySo professional while assisting us.
Yustin CambonaOver 13 years of renting and we had two incidents during that time, I’d say that’s pretty good. Staff was always helpful and friendly, many times I received a call that my rent was due, they were helping me avoid late fees. Overall, it was a good experience..
KEVIN OECHSLI | Overall ExperienceThe associate that unhooked my trailer barely spoke to me, seemed put out that he had to do something, and when he was done he just said I was good to go and walked off. 1.5 hours after checking it in, it was still showing on the app that I still hadn’t so I drove back up there. The lady at the counter was helpful and did whatever should have been done the first time. Between the guy and two trips, I would not recommend this location.
Gary HoffmanThe gentlemen who set me up and checked me Out were so helpful and courteous. I would return to this location even if they were the only reason! I wish I could remember their names. Well done to their mom’s and their training!!!
Kimberly Carpenterclasificacion #1
jaime cespedes | Overall ExperienceLocation was very accommodating. The self drop location was easy to find and the process was very straight forward.
Jared TurnakThere was a misunderstanding when I reserved about the size and type of trailer I wanted but was quickly changed when I picked up the motorcycle trailer I wanted and the price was adjusted accordingly.
James MillsI had a storage there for a bout 2 months I want to say, the staff was always very helpful and friendly no matter what I needed. Emmanuel has an amazing staff at this location, they always created a great atmosphere on every visit! Thank you guys!
Ayreonna Wade | Overall ExperienceStaff repaired hitch to get me going-Emanuel was great.
HICKS HOSEMANNTeam was very welcoming and professional! Emmanuel B was very knowledgeable and helpful with my move and what best fit my needs for the move. He was nothing but amazing and I definitely have to give him a 10/10!! Get up the good work and I’ll be back for future reservations!
JOSEPH JANICEBooking online did not help. Another store started the reservation so everything had to be rebooked.
Phillip TischinaI want to make a personal thank you to the GM Emmanuel and his staff. He had a team full of amazing working with him. Everytime I step foot on property greeted me with a warm hello. I was going through a storm in my life everytime I was seen by staff everyone said hi with a smile and it was heart warming. Best UHAUL dealer in Houston. Thank you for making my experience wonderful and I will be back for future reservations and I’m telling everyone to go to make a reservation with him.
Janaya Nicholson | Overall ExperienceThe staff was amazing, extremely helpful and knowledgeable. They took all of the anxiety out of my moving experience!
Zira Washington | First ImpressionsEmmanuel was extremely professional, thoughtful, courteous and efficient. Everything you could ask for when doing business with someone. Take care of Emmanuel because managers like that are hard to find these days.
justin crawford | First ImpressionsCustomer service is horrible.
Chris Reichenbach | Overall ExperienceGreat facility and Great people
WILLIAM BETTON | Overall ExperienceMy unit got broken into and staff didn’t notified me but they placed one of their locks and now that i went to clear the unit i get an email right away about a move out notice.
FATIMA GONZALEZ | Overall ExperienceAll the time I go to the office for any question, they're very nice and great attitude
Lorena Del Toro | Overall ExperienceEmmanuel was the one who took care of me when I first got the storage and also the one who closed the account with me. When moving in I was so stressed out that day, nothing was going according to plan, that wasn’t even the location I pick first but honestly I’m glad they picked it for me, Emmanuel was welcoming from the very beginning. He informed me about the insurance, the ins and outs of the gated area, when to expect the bill all while he was the only employee inside the store taking calls and letting other customers know he’ll be with them in a moment. When closing it was pretty quick and he let me know they always have storage available in case I ever need it.
Coral Renta | Overall ExperienceThe office staff was helpful and friendly. Helped me out and made sure I had what I needed. Thanks to all.
NANCY HENDRYX | First ImpressionsGreat customer service and friendly staff!
mike reckles | Overall ExperienceEmmanuel was very helpful as well as the rest of the staff at the memorial location!
Leceia Johnson | Overall ExperienceWell organized staffs
Margarett edouard | Overall ExperienceMy unit was broken into twice, the first time the management didn’t even find it. I found it a week later when I got back in town. The second time the thieves broke the door and could not get totally in. I am out!!
JONATHAN RAY | Overall ExperienceGot all my questions answered.
IMELDA TORRES-MARQUEZ | First ImpressionsFire next to my unit.
charles fulbright | Overall ExperienceThe office people at this location are amazing. The guys outside are great.
randy bannard | Overall ExperienceThank you! I have vacated my unit
Diana Sepulveda | Overall ExperienceNo problems
Matthew McAllister | Overall ExperienceVery understanding and helpful to my situation.
Tina Hill | First ImpressionsVery friendly and practical staff.
rene rodriguez | Overall ExperienceI really don’t enjoy the experience with Uhaul.com and the storage services !
MIGUEL GARCIA SANCHEZ | Overall ExperienceI like using this place when I need something ASAP that’s not climate controlled. I’m using CubeSmart off of Westheimer and Dunvale I started at $246 and on my third month they raised it $100 WTF good thing I’m getting out of there it was just temporary but still that space goes for around 500 at other CubeSmart‘s WTF they tell me it’s supply and demand well I demand they keep the price at $246 lol😂
KENT REFRIDERATION | Overall ExperienceAccess till 10pm other places close at 6 pm or 7 pm thank you great service.
WENDY BAUTISTA | First ImpressionsI have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.
ROGER MOTT | Overall ExperienceBuen servicing rapidly amable bilingue
jaime cespedes | First ImpressionsBoth Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.
LYNNEECE MARIE ROONEY | Overall ExperienceEmployees are friendly and manager always treats customer with respect.
Edwin Hernandez | Overall ExperienceStorage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.
Robert Barr | Overall ExperienceThe entire staff is so helpful and obsequious!
michael elam | Overall ExperienceThe overhead door was a little hard to open. Could use some grease or adjusting.
Ralph McNeir | Overall ExperienceOutstanding service
ISAAC ABERGEL | Overall ExperienceExcellent service
ISAAC ABERGEL | First ImpressionsVery good service and friendly staff.
Steve Johnson | First ImpressionsVery helpful staff members. Really helped get me on my way without any hassle
KELVIN MORRIS | First ImpressionsMichael was helpful and the process went quickly. Very efficient! Appreciate the great service.
Claire Caldwell | First ImpressionsPrices and specials are always available.
Edwin Hernandez | First ImpressionsStaff was very polite and helpful with my storage unit. I would like to say thank you for a job well done
Shirley Wright | Overall ExperienceVery fast and its actually free
Diego Maria LLaneza | First ImpressionsGood People, perfect storage condition.
Armando Caballero | Overall ExperienceIt took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.
CINDY BALDERACH | Overall ExperienceYour staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.
Angela Marks | Overall ExperienceThe door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.
James Hill | Overall ExperienceAll personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work
Robert Barr | First ImpressionsThank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.
FLOYD TARVIN | Overall ExperienceVery friendly staff and helpful to my needs.
JOSE ALVEAR | Overall ExperienceConvenience and friendly
Robert Rupley | Overall ExperienceGreat staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!
FLOYD TARVIN | First Impressionsthe man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience
EMAD AL SIDAWI | First ImpressionsThey were always polite and nice when I had to go into the store.
LESLIE CHAPA | Overall ExperienceThe young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no
david pennington | First ImpressionsI will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!
Sonya Pugh | Overall ExperienceThe ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.
Eulalia Covarrubias | Overall ExperienceThe U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.
Charlene Moore | First ImpressionsEvery time I needed to talk to someone, the line was very long but that is somewhat understandable.
Nsen Buo | Overall ExperienceThe staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.
Matt Davis | Overall ExperienceHappy with the service
Robert Rupley | First ImpressionsThis was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t
robert levi | Overall ExperienceNot a bad experience.
Margot Garvey | First ImpressionsI visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.
robert levi | First ImpressionsConvenient, clean and friendly!
robert kulpinski | Overall ExperienceGreat Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently
LISA KOHL | Overall ExperienceThe staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.
David Bobos | First ImpressionsThe Best Experience. Professional and excellent customer service
Eva Campbell | First ImpressionsBetter than Excellent. And it was raining. They were so helpful! Thank you!
cynthia lester | First ImpressionsVery helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..
Rick Mckee | First ImpressionsOverall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.
robert kulpinski | Overall ExperienceKrista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.
Lily Barchine | First ImpressionsQuick check-in. Great service.
JOHN CYPHER | First ImpressionsSome of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.
Marjorie dedear | Overall ExperienceRichard was outstanding! Excellent customer service!
Alandra Andrade | Overall ExperienceAll staff was courteous, friendly, & helpful.
Gloria Spencer | First ImpressionsThe three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good
Alex Hall | Overall ExperienceGood place to storage.
HENRY NGUYEN | Overall ExperienceExcellent service, emails prior to due date of automatic payments
JUDITH BROWN | Overall ExperienceEverything was great.
elena trevino | ReservationAnnual increases was my only beef Otherwise everything else was great
ANDREW HOOPER | Overall ExperienceTodo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.
leonel aguirre | Overall ExperienceGreat service!
delores abbott | Overall Experience