Cordial and punctual
Kqwen PlasenciaCustomer Reviews for U-Haul Moving & Storage of Medford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up and delivery. The people were friendly as hell can ask for anymore highly recommend using them.
Jeffrey FuchsGreat staff.
Sajjad AliI would only recommend a lounge area for customers that have to wait for the hitch installation. Maybe a couch or something more than a plastic folding chair. 3 hours is a long time to wait and comfort would be nice. Thanks.
Joseph YurkewitchLocation is likely fine but I had issues with the uHaul app not working for after-hours app based pickup. It was glitchy and would get stuck in different steps.i tried different phone as well. I ended up wasting 1.5 hours of my reservation. Code based padlock was rusty and difficult to open. The truck was clean and ready however ramp was rusty and difficult to put back in place. Overall I think the app needs major work in reliability to make after-hours pickups more seamless.
Usman MirzaEverything from beginning to end went very smoothly. UHaul was great with the constant communication at every step of the way.
Vincent BarryAlways a great experience renting from here. I come here 2-3 times a year. The crew is super helpful. Bryan K and Dan D were a big help. I also met someone new and she was also very helpful but I didn’t catch her name. Thank you!
Chris Bernichonthe truck was very old with 156k miles on it looked dated and old
matthew smoorenburgStaff was very helpfull
Anne Wagner | Overall ExperienceNice people and easy return process.
John FinlayNot honest rush job 😒
Carl MartinCustomer service was great in Medford !
Terresa MurrayVery smooth. Easy to use online functions. Would highly recommend
Kevin RyanThe card swipe access at the front door is rarely used by anyone and the alarms for the units only sound on the first floor. Whenever I spent time organizing or moving things, I had to bring earplugs to dull the frequent alarm sirens. Glad to be out of there.
ASHE CHRISTIAN | Overall ExperienceTOOK 3+ HRS TO HAVE INSTALLED. VERY POOR SCHEDULEING
WILLIAM RAUERQuick and easy
Wayne CafariellaFriendly Staff, I needed another day and they were very accommodating! Would use this location again!
Marlaine DennerleinVery pleasant staff Helpful Place is clean
Frank SAVIN | First ImpressionsVery impressed with the U-Haul facility and the staff, very helpful with my move in experience to U-Haul self storage
DOMINICK COPPOLA | First ImpressionsIt seemed to go pretty smoothly! And Melanie was fast and informative!
CHRIS REYNOLDSCustomer service is terrible. The information for the order was entered incorrectly. I couldnt make changes. I received a call saying the vehicle would be report stolen if not returned by Sunday evening. (We are a business, no one here on Sunday). The guy who called me had a hard time explaining payment terms. I asked for a manager, that was a joke.
Daniel LoringWas having trouble with the 24/7 app when trying to return the rental. Not sure if it was the WIFI or not. It was pouring and there and the overhang was not sufficient to keep me dry while attempting to take the pictures of the vehicle which I had to do several times because it kept dropping on the application.
Andrea SqueriThe staff at the medford horseblock road location were super professional and friendly ! U haul is lucky to have people like them working there!
Alan AscencioEverything was terrific. No problems at all.
Gene WehrenbergThe truck I rented was clean but the sun visor on drivers side was broken and hanging. There was actually a hole where it should snap into. The wind noise was very loud on drivers door to the extent that it sounded like the door was not closed all the way. Great location and the employees were professional.
michelle danzonaDouble check all lighting before rental
Fred DelloaiconoNo problems would recommend
STEPHEN GONNELLYReally great experience happy move is over
WILFREDO COSTAFirst time I got a car trailer and nothing went wrong …paperwork and car hook up was done in 15 minutes definitely prefer this full trailer over the 2wheeler
Joseph SkipponMy original reservation was made for coram and I had to switch to this Medford store. It ended up being a really good thing the store is huge they had everything that I needed and I ended up using less miles from there
Jason SchultzWhat move out date
Colin Mayes | Overall Experienceabsolute horrible experience
Barbara Jean Hodder | Overall ExperienceF you
wesley beauchampThanks guys
inmer villedaThey always the greatest crew there. Any time I need any type of rental. They are there to support me to get the right one
TONIA CELIKGreat Professional, Prompt , Courteous Service. Thank You!
Euguene StutoI did not have a bad experience with U-Haul so I can't give any input on improvement. Everyone was very helpful, friendly, and professional. I would highly recommend using U-Haul to anyone who may be moving.
mabel albinoI had great customer service by Daniel. Thanks again for accommodating my reservation change
Ariel VelagoshtiStaff is especially helpful. The facility is clean and safe.
Kathleen Giaramita | Overall ExperienceVery friendly staff! Well equipped place.
Piotr MikuckiDanny and Jada were excellent!
Robert GraygorExcellent overall!
Anthony DistintiNice people, very helpful
Debbie BaricianoRepresentative who helped with jobs out process was very helpful
STERLIN OVIN | Overall ExperienceStaff very kind and helpful
Anthony LotitoDanny,Sean and Team are very highly recommended for challenges A very pleasant experience always The Best of Best!!
BENJAMIN MOSES | Overall ExperienceThis was one of the worst experiences I have ever had, not only was I charged over $700 more they were late with my boxes they had one of the boxes with someone else’s name on it and called ME to see which box was mine . When I got an email of the higher amount I called right away and asked for investigation to pull the call so they can correct there mistake, I told them I do not authorize them to charge my card. I said it four times and the lady said don’t worry about it. They won’t two days later I was charged I didn’t want to be charged until they finish the investigation with the claim it’s been over two weeks and no manager has called me. They only called me about a voicemail that was left, because they made a mistake and did not know that the box was mine . U-Haul in Medford. New York is definitely not recommended by me.
Jeanette OsmanGreat location, awesome staff. Everyone I encountered was always ready to lend a hand.
Chris Bernichon | Overall ExperienceGreat experience reserved on line was ready for me when I arrived and returning was easy peasy.
Steven ScerboStaff was so helpful and kind. Really made the whole experience pleasant
MARYANNM RAINEYU-box is awesome! Well done U Haul! The pricing is amazing, it's totally convenient and the staff - every single person I've dealt with - are so friendly, warm and helpful. I tell everyone about my experience and recommend your service. Thanks!
Heather ByrneEverything from pickup to drop off was actually fast and stress free. Great experience.
Steven KleinTake vehicles on road test every so often. Not in the yards, but on the road
Fred WatsonEverything went smoothly.
Robert JonesThe truck was really very clean inside. I appreciate that.
Ronald AstaTHE WHOLE INSTALLION WAS GOOD INCLOUDING KENNY &CHRIS WHO WHERE EGAR TO HELP ASKED ME IF I NEED ED HELP ..THIS WAS MY SECOND HITCH !!JUST TOLD MY FRIEND!!!
Mark CapozzolaThe staff is super friendly and very helpful at Uhaul! I had a great experience at the uhaul in medford renting a mvg truck and using storage.
Kristine Longo | Overall ExperienceExcellent facility. Very professional and polite staff. Very clean and well kept.
ARTHURR BROWN | Overall ExperienceN/A at this time
Dennis Bailey | First ImpressionsThe manager was an absolute pleasure to deal with.
Stefan Satoo | Overall ExperienceThe storage unit was excellent. We had an indoor unit it’s not temperature control, but it was nice and convenient. Cleaning people were always around cleaning the bathroom as well-maintained and clean. The units are like new and is very clean and the service is very nice. I would definitely recommend you all storage.
Lauretta Case | Overall ExperienceFacility was way beyond my expectations. Staff was incredibly helpful, professional, knowledgeable, and super nice.
ARTHURR BROWN | First ImpressionsGood operation
William Cum | First ImpressionsI got some mold on some clothes. I don't know why.
Thomas Mccullough | Overall ExperienceVery helpful and friendly staff
maryann capone | First ImpressionsThey should make sure the bathroom is always clean.
Kim Hill | Overall ExperienceYour general manager. Dan is always so helpful, kind, and accommodating. He’s a hard working manager who takes much pride in his facility and in the people who work there for him. I highly recommend this convenient and clean location.
Penni Russo | Overall ExperienceWas great and easy
Roger Cogan | Overall ExperienceGreat
Adina Melendez | Online Move InI was always scared of renting storage, after being to a few. However, this place has changed my mind. Has to be the cleanest bathrooms ever! Shiny floors. The whole staff was accommodating and friendly.
Kristen Piranian | Overall ExperienceClean neat. Easy access. Helpful staff
Richard Kazaks | Overall ExperienceExcellent!!!! spotless , secure, helpful staff. Best storage facility I have ever used.
Anthony Dubois | Overall ExperienceI am so happy that I got my storage with uHaul. I was with another storage company and I had to run, because they price was not right. I would recommend everyone to come to uHaul.
Omar Morris | First ImpressionsThe Medford staff were very helpful!!!
John Maiorana | Overall ExperienceI was not informed that I had to disarm and arm my unit prior to going into the unit. Trying to get information and using the call button was a nightmare because not one person picked up. finally figured it out on my own
Cristina Tovar | Online Move InDaniel and Leanna were terrific!
Frank Bas | First ImpressionsPrices are too high. Should have option for 24 hr access
Kathryn Drumm | Overall ExperienceThe facility was not secure. There were multiple times some guy was sitting by the entrance in a car doing drugs, using the restroom, and lighting fireworks. After I notified the staff they said they would handle it but I saw this individual multiple times after. I didn’t feel comfortable leaving my truck and unit knowing someone could just walk in and or come and go as they please. I’m pretty sure this guy didn’t even have a unit. It was very frustrating. I also experienced a few staff members who had very poor customer service. Two who weren’t welcoming at the desk, one who approached me in the hall saying “Hey!!” To get my attention, it just wasn’t the best. It was also $100 more than the new unit I chose for less space and less professionalism.
Blaise Chrzastek | Overall ExperienceVery clean
MICHAEL MAHER | Overall Experiencevery easy to reserve and use
Kathleen Mcfadden | Overall ExperienceDaniel was professional, friendly and made renting my storage unit easy as can be. Really great service and the facility itself is so bright and clean, so glad I choose to rent with you.
Valerie Van Houten | First ImpressionsIt was great I was totally recommend them to anybody clean and ours were great staff is great nothing but good experience I would use them again and I am going to use them again.
ERNIE DRIGGERS | Overall ExperienceThe Medford facility was perfect. The dock having several heights to unload/load was very convenient. We’ll lit, safe, and clean. The staff polite, friendly, and helpful.
John Dolan | Overall ExperienceThanks but I will move in next week
Donald Ciccarelli | Online Move InDaniel is an excellent representative of your company very informative ,polite and knowledgeable. The storage facility is immaculate hope it stays that way, excellent security provisions and the times are more than adequate. Even has a clean restroom in the storage facility. WOW I am impressed, several carts available. Great
Anthony Dubois | First ImpressionsThe guys at the counter were great! The storage unit I got is big and clean and new. Very convenient too! The best part was I was able to return my U-Haul rental right there after emptying the truck into my storage unit. . I would definitely recommend this U-Haul storage.
Maureen Kirk | First ImpressionsThe people were very helpful and accommodating, they were very nice and helpful also
FOTINE FAZIO | First ImpressionsIs super super thanks to the workers for being friendly
SAMUEL YEBOAH | Overall ExperienceLa gente que atiende en la oficina son muy amables, están siempre dispuestos a ayudar de la mejor Manera..
FAUSTO PROANO | Overall ExperienceWill recommend it for everyone who is in need of storage
SAMUEL YEBOAH | First ImpressionsRep at location was very helpful professional and courteous
Steven Martinez | First ImpressionsThere was NO ac on the 2nd or 3 floor. My brother and I have two units on the 2nd floor. We moved some stuff in and could not breath on the floor. How are we supposed to go through our things with no ac in this weather. This is supposed to be climate controlled. We were socked by time we walked to our units.
Donna Comunlae | First ImpressionsVery nice 👍
Joseph Pretty | Overall ExperienceContents of someone’s unit left piled at entrance in garbage bags along with mattress and bed frame.
William Comunale | Online Move InNeed better unloading area
Richard Kazaks | First ImpressionsGetting a representative with a problem on the phone. Took over an hour to get through to someone.
Philip Lanieri | First ImpressionsThe manager Andrew Siemers is an amazing employee and helped me most of my visits if I had any questions and was extremely knowledgeable. This was my first storage unit experience and he made it easier.
Darren Merlin | Overall ExperienceKristen was amazing helpping me
Justo Garcia | First ImpressionsAndrew Siemers was very friendly and helpful and made my expierience far less stressful. He made the process easy and provided helpful feedback when I had questions- I would highly recommend this and other locations
Darren Merlin | First ImpressionsDaniel was very helpful with the unit selection and access. The facility was above expectations. The un/loading area was convenient and the dock was an added benefit. I would recommend an awning above the area for inclement weather.
MaryEllen Wayman | First ImpressionsThe staff was friendly and super helpful!
Tynesha Hamilton | First ImpressionsThe original unit was marked available in the computer system but was not available for move in. The second unit was also not available to move in but the computer said it was. The third unit was ready and I took it. Staff was very helpful and apologized immensely for the computers errors.
AMBER LYNN FLANIGHAN | First ImpressionsEverything was pretty smooth
MATTHEW SWIFT | First ImpressionsGreat place very cleaned. Lost of communication thru phone or mail
Danielle Bilotti | Overall ExperienceI never had such an unpleasant experience in my life. Due to the pandemic my husband lost his job and im in long term care. We were very good customers always paid on time we knew in January we were going to be late the manager gave us till the 27th then licked us out a few days later when confronted he was rude and lied about not having the conversation. I’ve never used a storage facility that did this .
Louise Villacci | Overall ExperienceThe best uhaul place I've worked with. Everyone is super helpful and the facilities are kept very clean.
Schyler Cothias | Online Move InI’ve been through a lot this past year. I was happy not to have any problems. I’ve rented from them and stored my items. The gentleman who helped me getting my unit was very nice and helpful. When I picked up my items. This young man named Sean helped me with my items. I want to thank them both for being so kind to me! Keep these gentleman .As for good help and proper upbringing is harder to find. Thankyou 🙏
D Devita-Damulis | Overall ExperienceVery accommodating
Karen Flemming | Overall ExperienceMove in was smooth
jeanette Sciacchitano | First ImpressionsEverything was fine. Looking to do more business with you. Enjoy your day.
LAWRENCE DIETRICH | Overall ExperienceFacility was very well-maintained and staff was helpful and friendly.
Joanna Montanaro | First ImpressionsClean, secure and well lit. Staff always made the time to answer questions and help out
LYNNE SCIORTINO | Overall ExperienceThe staff was attentive and helpful and the move-in experience very smooth. Manager Daniel was especially professional and understanding to my needs. Would highly recommend using this location.
LUKAS VENIZELOS | First ImpressionsThe gentleman who manages this facility and works the front desk is always there and putting in the effort and commitment to making the uhaul company shine. He is helpful and courteous and every time I need to go to the front desk for my unit or a vehicle rental he has given me friendly service.
Penni Russo | Overall ExperienceThe 2 staff members I dealt w were a delight! Thanks
nick mosesso | First ImpressionsNo lights in space
KEVIN TALBOT | Overall ExperienceGreat
Bhumika Andersen | First ImpressionsNot at this time.
LAWRENCE DIETRICH | First ImpressionsMy only issue is that there are no drive up units. Otherwise, everything was perfect.
Gertrude Mcallister | First ImpressionsNeed lights in the storage room
Migonette Carter | Overall ExperienceAn item was stolen from me white off loading my truck at the facility. I am not happy at all!!
Judith Sykes | First ImpressionsThe manager was extremely helpful and pleasant
Melissa Depaola | First ImpressionsWhen i went to close out my storage unit i had the front desk girl hit on my boyfriend to my face and also my account was never closed out. I stayed there an hour waiting for her to tell me everything was taken care of only to find out 6 months later I’m still being charged for this nonsense. Horrible experience. I’ll never use uhaul ever again.
Raisa Bulchi | Overall ExperienceDaniel is an amazing manager friendly helpful and knowledgeable.
Louise Villacci | First ImpressionsKeep an eyes on the temp control It was at least 10 degrees too warm I specifically need temp control Many thanks
Taffy Laing | First ImpressionsThe staff was extremely helpful and polite .
David Richter | First ImpressionsDan was very helpful. My experience was pleasant and easily done.
glenn ellis | Overall ExperienceClean, Friendly Staff, Competitive Pricing, Easy Access to anything you need, boxes, carts, trolleys they got in house.
eric nelkin | First ImpressionsDaniel and Kristen were both great. Everything went extremely smooth to help our moving situation be less stressful. Would definitely recommend to friends because the whole process was a great experience.
brianna ragone | First ImpressionsThe guy Mike i think was his name was extremely helpful and stayed late to help me.
JESSA SWIFT | First ImpressionsVery efficient and intelligent facility
Juliid Juda | First ImpressionsThe Manager Dan that I dealt with was professional courteous friendly and efficient. It was a pleasure dealing with him.
glenn ellis | First ImpressionsI’m moving from my apartment in with my dad due to my mom’s passing. It’s been a very stressful time but the staff at U-Haul made it so easy. I reserved a storage unit online then went there to finalize the details. The whole process took no time at all and it eased my anxiety from this whole situation.
Josette Galante | First ImpressionsI have say you're staff workers, & Dan are all great worker's, there very nice hard working, just over all I give them a 10 🌟 Star very please with my stay over in this amazing company, I highly recommend for all people. Thank you Dan, and staff members
Fara Zaffarese | Overall ExperiencePersonnel at the Medford location were helpful, knowledgable and professional. Very easy to work with.
Patricia Kiernan | Online Move InAll the employees were above and beyond helpful.
kevin peters | First ImpressionsMy representative was extremely helpful
Jarett Saul | Overall ExperienceVery clean. Staff is extremely helpful. Plenty of carts for moving into and out of the unit. We would highly recommend this facility.
Dominick Totino | Overall ExperienceI have used this facility for years for truck rental, trailer rental, and even room rental. The staff is excellent. Extremely helpful, friendly, and knowledgeable. The new building and grounds are very functional and beautiful.
Victoria Zolya | Overall ExperienceVinny was awesome, & beyond helpful.
Fara Zaffarese | First ImpressionsVery nice and helpful
LYNNE SCIORTINO | First ImpressionsAfter a long day of storage unit searches that left me quite unhappy-I was pleasantly surprised by the lower price and MUCH better quality I saw at this storage site compared to others in the area. It was a clear winner. Dan, was helpful and reassured me of the safety, cleanliness, & orderly manner of which the facility and company likes to maintain their units and building. I wish I had come here first instead of spending more money for a tremendously poor quality unit elsewhere.
Penni Russo | First ImpressionsThe staff was friendly, helpful, and gave me options so I could choose the best rental and storage for my needs. The facility is immaculate. I highly recommend this location for all your rental and storage needs. Super convenient as well.
GLENN DAVIS | First ImpressionsAt this point I've used U-haul for U-boxes, Truck Rental and storage. I can't say everything has been as smooth as I'd like, but I am very happy with how pleasant the staff have been and impressed by their willingness to help correct all the issues. Should I ever need services such as these again, I would definitely return to this facility.
Wayne Geiss | First ImpressionsRenting this storage unit and moving in was the easiest business transaction I’ve had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!
Lauren Rowan | First ImpressionsThe facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It’s really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!
Myel Hill Hypolite | First ImpressionsFANTASTIC
Elena Rufino | Overall Experienceupon closing my unit the staff was very accommodating with the drop off and pick up of my ubox
peter brundige | Overall ExperienceI rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.
Dennis Lionarons | Overall ExperienceThey were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.
Cathryn Drake | Overall ExperienceEveryone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.
Michael Udasin | Overall ExperienceAll of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.
rose saldana | Overall ExperienceThank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!
Natalie Silva | Overall ExperienceThe facility is under major renovation and upgrade which affected my first two responses.
daniel brown | Overall ExperienceSome of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.
Eisen Gross | Overall ExperienceFirst went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY
Thomas Cusack | Overall ExperienceIt is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.
Alysia Fleming | Overall ExperienceMoved from upstate NY and Uhaul made it a seemless transition. Items were in storage for a few months and once I needed them the delivery driver had them in my driveway the next day.
Kevin Galarneau | Overall Experience