Customer Reviews for U-Haul Moving & Storage of Lilburn

Rating:

5.0

Keep up the great work.Thanks!

Rating:

5.0

It really is very expensive. When you think about a one-way trip for a half a day's travel at $600 that's a bunch. I am a regular customer moving kids all around the country but sometime you get very expensive by the end of the day just to have help in moving your personal belongings. The people were great the cost is too high

Rating:

5.0

Costumer service professional friendly and fast service

Rating:

5.0

Great Service as always. Thanks Pondra for running a great location.

Rating:

5.0

Costumer service excellent

Rating:

5.0

Consistently friendly professional service with clean and safely operating equipment.

Rating:

5.0

Customer service was wonderful

Rating:

3.0

As an alternative but it was far away from my home and it wasn't as convenient but it was available when I needed it. Thank you

Rating:

3.0

customer service little slow. would like it to be faster.

Rating:

5.0

Customer service was outstanding. Each time we interacted with the agent, he gave us full attention, was very respectful and knowledgeable. This was in sharp contrast to the John's Creek UHaul I dealt with before. I'll definately use them again.

Rating:

5.0

The great customer service ever from UHAUL!

Rating:

5.0

I would say that Pondra, the storage manager was very professional and extremely helpful. She made the move-in seamless.

Rating:

1.0

I bought insurance on the truck that was optional but was made to feel I should get. The truck should have had 1/4 tank of gas and it was on fumes.

Rating:

5.0

Desk service was very helpful. Highly recommended.

Rating:

5.0

By far the best UHaul location in my part of town.

Rating:

3.0

I’m there should be an in between answer option for some of these questions. The facility is infested with Japanese Stink Bugs which they should do something about. I brought a few unknowingly and unwillingly with me, hidden amongst some of my belongings. My unit was in the top floor. When I went to pick up and move out it was raining outside - apparently inside too. My unit had at least two leaks coming from a leaky roof. It was obvious they were old, ongoing leaks considering one leak was next to a metal beam that was rusting. I took plenty of pictures. I immediately called down to let the manager know about both issues. She replied “The bugs have been here since I’ve been here” and to two of my boxes being soaked “Did you get insurance?” EXCUSE ME?!? How about y’all maintain your building/property!!! I shouldn’t need insurance from things being damaged because y’all can’t repair a roof!! WHY was I paying $150 to has CLIMATE CONTROLLED storage when you can keep the weather out?? Not to mention paying a 50% late fee and getting the same rude manager on the phone when I tried to discuss that with someone in your office?!? I have a new unit where I moved and it HALF what I paid at your place. So, can I say it was a terrible experience? Yes, 100% I can with these issues just stated. Was it all the time? No, most of the time it was okay and not obvious issues. Then again how often does one hang out at their storage unit? Tondra, the manager I spoke of, has ZERO business working in customer service PERIOD. And please, I do not need her to call me again with her insincere apologies. She was rude on the phone a couple of months prior and when I was angry at the party who came with me she also decided she was getting involved with that too. Threatening me with not letting me lease the truck - even after it had been paid for. Telling me I was calling her names when all I did was tell my party that she was being over reactive. Also your policies on your website don’t match up with what she said I had to do. I’m guessing, since she wanted to make my day even tougher, the website would be the correct procedure and not what she said. I was extremely happy to get my items out of this place. Was the overall okay, yes. All your other employees seemed to be professional, accommodating and courteous.

Rating:

3.0

Ampliar el espacio de estacionamiento

Rating:

5.0

This location offers superior equipment and service to most UHaul locations.

Rating:

4.0

My truck was a 26 footer but old and I could not go over 30 m/h. The roof was leaking and damaged some of my boxes. I was not happy when my pick up location was changed and I was told I have no choice and would pay for the additional milage. I had insurance and will file a claim. I was not happy with the truck's condition plus it rained all day.

Rating:

5.0

very friendly and helpful

Rating:

5.0

Amazing staff!!!! He needs a raise!!

Rating:

5.0

Keep up the friendly service!

Rating:

2.0

The lady in charge of the office was not even greeting as I enter the store. Very rude the way she responds to me. Her attitude is not proper from a manager. She definitely needs to learn some manners and some better training to be a manager

Rating:

5.0

Excellent service! Quick and easy rental process! Friendly staff!

Rating:

5.0

Greatest customer service ever. Awesome manager

Rating:

5.0

Great

Rating:

5.0

The trucks are always so clean inside. Thanks for the great service.

Rating:

5.0

Ms Pondra is a very nice lady and takes excellent care of her facility and her customers

Rating:

5.0

A little off the beaten track but I got incredibly fast and courteous help. Great job after a difficult day moving.

Rating:

5.0

Low rate, or give extra 2 hour free

Rating:

3.0

I just wrote out and then deleted my long customer complaint about the management at the facility. In the spirit of the Christmas holiday. Let’s all have an amazing year.

Rating:

5.0

The staff member came right outside to check the rental truck upon our arrival. Made the drop-off process so easy and quick!

Rating:

5.0

Good customer service

Rating:

5.0

It was our first time to use a U-Hall service and we are pleased with the whole experience. Thank you!

Rating:

4.0

Pondra was very personal, polite, and professional. Would rent from her again and will send business her way.

Rating:

5.0

My Rockbridge Rd location consistently has the cleanest and best kept trucks of all the local UHauls. Great people there that make me happy to return often.

Rating:

4.0

Employee was very helpful and efficient in getting my paperwork processed in a timely manner

Rating:

5.0

Excelent service in Kilburn and Miami the location en jimmy carter Atlanta Georgia not good service not information the manager

Rating:

5.0

Donovan did a great job.

Rating:

5.0

I had a problem with the gas cap as I could not get it back on after filling it up. Also, the Check Engine light came on on my return trip and I told them about both issues when I turned it in.

Rating:

5.0

The female manager there is a great leader! You definitely have the perfect person at your establishment. She needs a raise-she goes over and beyond for your company and deserves to be compensated.

Rating:

2.0

Why make customers do everything online if you are going to make them submit and answer all the same questions in person. The General Manager Ronda or something like that was unprofessional.

Rating:

5.0

If someone is looking for a great spot to store personal items...do not pass this place up. Nicest people ever!!

Rating:

3.0

Didn’t have the equipment I rented so I changed the date and you guys still didn’t have the equipment when I got there and had to go to another location to get what I needed

Rating:

5.0

Honor your initial pricing. Dont rent trailers that you can't deliver.

Rating:

1.0

The super Pondra is amazing and wonderful no

Rating:

5.0

Very easy & courteous!

Rating:

5.0

I would say again and again that Lady is superb, She is so friendly and cooperative and her dealing with client like a family.

Rating:

5.0

I would must say that staff is so good. Friendly and helpful specially the Lady.

Rating:

5.0

Great service, thank you Pondra!

Rating:

5.0

None. Great staff at check in. Eady process. Truck was ready. Excels in expectations

Rating:

5.0

Diego was the person who helped me he was wonderful.. The person who took care of me yesterday at 4:30 was also helpful. Was very helpful. Thank you very much

Rating:

5.0

I selected to do the mobile pickup, but when I arrived the online version wouldn't allow me to add in my birthdate and gave me a run around. Thankfully the location was open on Sunday and the two gentlemen working were quick to help me complete the process inside. Quick and easy, truck was the perfect size and checking back in was a breeze as well thanks to the help of the staff. Will definitely rent from here again in the future!

Rating:

5.0

Highly recommended

Rating:

5.0

I

Rating:

5.0

strap ends were frayed on car hauler

Rating:

1.0

Multiple calls, no response. Overcharged on my bill. I will think twice before using this location or Uhaul again for that matter

Rating:

5.0

Got

Rating:

5.0

Staff was always super friendly and helpful.

Rating:

5.0

I can't pinpoint anything that needs improving. Everything was seamless; I did the online check-in so once the agent reviewed what was in the system, I was handed the key and the process took less than 10 minutes.

Rating:

5.0

Had a good êxperience. Diego and donovan working at front desk were very helpful with everything.

Rating:

5.0

Great customer service here, nothing to improve.

Rating:

5.0

Reps Diego and Donovan were excellent, professional and very resourceful.. Thanks guys!

Rating:

5.0

The employees were very kind and very helpful. Great job guys!!! 👍👍👍

Rating:

2.0

Rented truck ran fine but the AC not working in the summer made for a uncomfortable move.

Rating:

5.0

The people that work at this location is A+++++

Rating:

5.0

The uhaul rep running the place Saturday morning is outstanding!! She had several customers all at different stages of the rental process and handled us all quickly with a smile. A true pleasure. Thanks you!

Rating:

5.0

Good service

Rating:

1.0

The receptionist is a severely anal, horribly bitter, an confrontational with customers

Rating:

2.0

The lot was sooooooo tight. BUT, Diego is awesome, friendly and accommodating. Thanks Diego!

Rating:

1.0

Summary: Choose another U-Haul place to rent from if you can. If you have a problem, be sure to record the interaction for your records. Be prepared for rude customer service that will speak down to you like a child and gaslight you. I rented a truck and did a mobile check-in at this location. I had an issue after getting through about 90% of the check-in process so I went inside and asked for help. They must've finished the process for me, since I was given keys afterwards and didn't have to sign any additional paperwork. I drove home and spent the rest of the day loading my truck. When I went to drive it to my new house the next morning, I noticed the tank was 1/4 full. Every U-Haul I've rented before requires you to check that the tank is on full before you leave the lot and return it on full (I found out later that depends on the location though), so I called the store once I got to my new location. When I told them that the tank was only 1/4 full, the manager (not sure if that's her title, but she's the highest-up for that location) said that's something I should've told them before I left. I told her that I was never told to check the gas gauge and I was simply given the keys. I *DISTINCTLY REMEMBER* that she told me that I needed to return the truck on full and we could 'see what we could do' once I got back because she was talking to another customer when I called. That's fine. I spent $130 filling the tank before I returned the truck ($160 in gas total) for 89 miles driven total. She must've left for the day because someone else checked it in. After I explained the situation, the guy said he'd put the contract on hold and let his manager handle it. A few days later, I was charged the full rate. I called the location when I got that notification and must've been forwarded to the U-Haul call center (probably because it was early and the location was closed). I explained my situation and got a call back about an hour later from the manager and she was EXTREMELY rude and condescending the whole call. Apparently I'd filed in a complaint against her when I talked to the call center and she must've not liked that. She *cursed under her breath* multiple times and spoke down to me the whole call. I told her that I didn't appreciate the way that I was being spoken to and she gave me a non-apology and continued to be abrasive. I tried to calm down the call by saying that I understand she's probably having to juggle a bunch of things on top of having to deal with this situation but that I hope she could see how it was frustrating on my end as well. It didn't help. She said that there's no way she would've said that I needed to return the tank on full even though I'm SURE she did and I had another witness to the call that heard the same thing. I asked her if I only needed to return the truck on 1/4 full, why say on the call when I reported the issue that I should've told y'all it wasn't on full before I left? She didn't answer and said that I should've seen what I should return the fuel at on the paperwork, but I wasn't given any paperwork because I did a mobile check-in and had to have them help me. She ended up offering only $60 in credit for the fuel, effectively making the whole trip a whopping 3.1 MPG ($100/28.5gal in gas for 89 miles driven). I definitely wouldn't use this U-Haul location again. If anyone from U-Haul is reading this, here are the times for the calls in question. - Aug 31st at 12:44PM (I called to explain that the gas was 1/4 full when I got it and only noticed when I went to leave the next morning). - Sept 4 at 10:00AM (the manager called me after I got automatically forwarded to the call center earlier that day and unknowingly made a complaint against her)

Rating:

5.0

Very friendly and nice!!! They were always on it!!!

Rating:

5.0

The guys there were very helpful, and went out of their way to ensure that the unit is what I really need. The world really lacks THIS kind of customer service & care. Thank you 🙏

Rating:

5.0

Yes the staff at the Rockbridge Rd location were great. The was annoyed by my questions and was ready to assist me in anyway

Rating:

4.0

Good experience. Thank you.

Rating:

5.0

Great Service from the young man at the counter thst day. I didn’t get his name but he’s a keeper.Very calm and professional.

Rating:

5.0

Rented a car hauler which worked out great!

Rating:

5.0

Pondra Jones was very helpful and always says hello when I am there! 10 stars for her *********(

Rating:

5.0

Diego and the younger guy that he had working with were totally awesome!! Great guys and they make a really good team!! They are definitely an asset to U-Haul!! Thank you all, Kathy Velker

Rating:

5.0

Pondra is hands down exceptionally helpful & an engaging Manager. Our year long storage experience at the Rockbridge in Lilburn, GA has been nothing less than pleasant & positive. We highly recommend the professionalism, easily accessible & clean facility.

Rating:

1.0

The associate who took helped me get set up with my storage unit and my moving truck reservation was super helpful, was an absolute sweetheart and answered all of my questions. The manager Pondra, on the other hand, was the complete opposite experience. She was incredibly rude and unprofessional, and I was shocked when she told me she was the manager. I was so disgusted with her attitude and behavior that I cancelled my moving truck reservation, and cancelled my storage unit with no backup plans even though I had to be vacated from my residence in 2 days. I have never experience such unprofessional behavior and poor customer service. On top of it all...she had a trainee with her! I will never do business with her or uhaul again after that experience.

Rating:

5.0

Thanks

Rating:

5.0

Pondra and the entire team were extremely helpful and professional.

Rating:

5.0

Thank you, Pondra!!

Rating:

5.0

Thanks

Rating:

5.0

Great customer service!!!! Take care of all your essential needs when it comes to moving!!!!

Rating:

5.0

I started out with one manager, Michelle Allen, and ended my rental with a second manager, Pondra Jones. I started with a good experience and I ended with the same good experience. The facility was always clean and attended. The staff was always courteous and helpful. Highly pleased with the service & my items from storage are in perfect condition.

Rating:

5.0

The only thing I had an issue with was when I went to drop off a load at about 930pm last night there were U-Haul trucks parked in the road going off around to the back of the building that I am going to assume had been returned. It was like they just pulled in and parked there in the middle of the road so the didn’t have to walk down?? I couldn’t get up that way to my unit, instead I had to go in the front door which isn’t a big deal it just took me a little bit longer so I think I was about two minutes late getting out.

Rating:

5.0

I was well taken care of and got it exactly what I needed. Staff was wonderful, friendly, and helpful.

Rating:

4.0

Good people in the she deserves a raise since she is the only always working alone And you guys raise the price 2x in one year

Rating:

4.0

Attendant was nice however I don’t feel Uhaul in general is transparent in their services and there are hidden fees & issues I experienced

Rating:

1.0

My RV was vandalized (Catalytic converter stolen) will not ever recommend anyone to store a vehicle at this location. There was no notification sent out stating that nine U-Haul trucks were also vandalized in the same manner. U-Haul showed no concern and didn’t even offer any compensation with this situation occurring on their property.

Rating:

5.0

Good súper happy

Rating:

5.0

Lights have not been coming on in the area my unit was located, thus very dark within the unit.

Rating:

4.0

The rate increase every year was ridiculous. Every time brought it up or stated I would be late, I was questioned, when would I like vacate my unit. We are living in hard times, and kindness is it’s own reward

Rating:

5.0

Great storage site--everyone was always so helpful

Rating:

5.0

Pondra is professional, capable, and pleasant. She manages a clean facility with an excellent staff. Nothing is neglected and she's always ready to her customers.

Rating:

5.0

Great service

Rating:

5.0

The the employee could have a better attitude in service

Rating:

5.0

Friendly and helpful staff. Checking in a new customer from beginning to end was thorough and excellent.

Rating:

5.0

The ladies I dealt with were wonderful!

Rating:

4.0

Love the place, hated that the ownership kept raising rent, especially on a renter that was there for over 5 years, always paid on time and was never a problem. I stuck it out during the pandemic when I was not working for almost a year because I stored my business materials (team building) there even though I never needed them and was making no income. Charge new people more when they rent, leave excellent renter rates alone. I would've stayed for a few more years as my business improved but the last 7% raise was too much. So I'm gone. You lost an easy $1800 a year for a $120 a year raise.

Rating:

5.0

Great service!

Rating:

5.0

Megan in particular was very helpful. We had an admin problem at the beginning but she kept working on it and with a good attitude. It was resolved quickly and I enjoyed working with her.

Rating:

1.0

The manager there is so unprofessional and should be fired. When I first came to Uhaul the manager at that time was helpful, friendly, and made my move in a good experience. When I left management changed and it was the most horrible experience I have had, the manager was rude, lazy and all around made Uhaul look bad. I have always looked at Uhaul as a class storage company but after dealing with her it gives the impression of The lowest class storage company. She spoke as if she was from the lowest educated part of Atlanta and treated me as if I was not important. Not only that but when I moved out she did not want to do her job and complete my move out which resulted in being charged the following month and I had to go through a lot just to prove I moved out to get my refund which I did and received my refund after a week. And yet again she fail to do her job once move and left me in her system again and they debit my account the following month as well when I called to have them refund my money and remove me from their system she spoke to me as if I was bothering her and even told me not to call there again as if she did not care I was over charged once again. I am stilling waiting on that refund as of today. I will never use your company again and have made it clear to all my social media followers that if they want good service any other company is better than yours. I know I have personally help 5 of my friends find other companies so they could move their belongings from Uhaul to a better company. I always have a lot of friends and business associates in the property management world who I have expressed my concerns with regarding your company and with your prices increasing and never being the better price in the first place they have also decided to discontinue referring clients to Uhaul. I hope this feedback helps make major changes to your company so that one day you can once again be seen as a class A storage facility.

Rating:

5.0

The staff went above and beyond to make sure I had a storage unit that would work for me. They did extra work and did it cheerily. I really appreciate them.

Rating:

3.0

The staff needs to work on their customer service . This location seemed to be under staffed.

Rating:

5.0

We are moving from Lilburn to Marietta and used your facility to store small furniture, clothing and just "stuff." After 26 years in one home, we acquired a lot of "stuff." Your facility and staff made our move possible. The facility was clean, safe, and always available to us. The staff was friendly, helpful, and seemed to always be in a good mood. When I moved out, the trk I rented was available when I needed it and fit my needs perfectly. Zero negative about my experience w/ Uhaul.

Rating:

5.0

Get customer service skills Cery knowledgeable about the business.

Rating:

5.0

Meghan was wonderful! Very helpful and knowledgeable and went above and beyond to make sure I was taken care of. Great customer service!!!

Rating:

4.0

Pondra was amazing at address and resolving my issues and concerns. I appreciated her bright smile and warm personality.

Rating:

5.0

Filled the bill exactly according to my needs

Rating:

5.0

Overall my experience with you facility was convenient and trouble free, the staff there were courteous and friendly.

Rating:

5.0

Pondra was so helpful and amazing to work with. She made it so easy for us to get set up with everything. If we ever need to rent or store again, we will drive past every other uhaul place to go here.

Rating:

5.0

Thank you

Rating:

5.0

I have used this location multiple times for storage as well as truck rental. Cassie, as well as everyone else in the office, was super helpful with answering questions and explaining procedures. The facility is well lit, clean, and conveniently accessed from the front and back of the building. I would highly recommend this location at 140 Rockbridge Rd NW, Lilburn, GA. Many thanks to the staff for making my experience a pleasant one.

Rating:

5.0

Michelle was awesome!! She really went above and beyond. Satisfied isn’t enough to express how grateful I am and how well taken care of I was.

Rating:

5.0

Very helpful and friendly people. Went above and beyond to help me.

Rating:

4.0

except for the constant price increases, I think this is a terrific storage facility. the lady in charge is always friendly and professional

Rating:

5.0

Superb handling of our out-of-state move. Every detail addressed and implemented so that our move-in went flawlessly. Our truck return and storage access were amazing it easy when circumstances are generally stressful. THANK YOU Michelle and U Haul!!

Rating:

1.0

Manager hung up on me and was not very friendly. Will not recommend to anyone.

Rating:

5.0

Michelle and Casey were so accommodating, professional and friendly. We had a challenge with our movers and although U-Haul couldn't do anything, Michelle and Casey still took the time to call to make sure we were alright. Thank you! We would definitely recommend this storage facility to everyone.

Rating:

5.0

Michelle is and has always been the best. I don’t care if I live 50 miles. I will always store at that Uhaul or recommend anyone who wants too. You rarely find great people like her in this world. 100/10

Rating:

5.0

Michelle and her staff were always pleasant and easy to work with. They handle things professionally and with ease. Whatever problem I had they were able to work it out. Thanks for your service.

Rating:

5.0

Every one was just awesome Michelle, Johnny and Rich. Keep up the good work

Rating:

5.0

Excellent customer service

Rating:

5.0

Good experience with all the staff. They were very helpful and knowledgeable.

Rating:

5.0

Michelle and the staff were very helpful and ensured that my move in experience went smoothly.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Staff great, facility is convenient to my home, and I rented a van from this facility previously.

Rating:

5.0

Michelle Allen was wonderfully kind and compassionate to me during a difficult period of transition in my life. I felt like I had a friend at UHaul and I will miss her very much.

Rating:

5.0

Both of the gentleman working yesterday evening were amazing, professional, respectful and very helpful. Thanks for hiring people like them

Rating:

5.0

Michelle is awesome!!

Rating:

5.0

Michelle is a great manager!

Rating:

5.0

Great experience

Rating:

5.0

Our U-Haul facility is top notch. The manager and employees are friendly. I have had no problems with them ever. Pricing is reasonable. I am very satisfied.

Rating:

5.0

Staff was excellent to work with. Facility was clean and well organized

Rating:

5.0

I used this storage family for many years and Michelle had alway been very friendly and helpful. The facility was always impeccable.

Rating:

5.0

All of the staff were helpful, informed, and friendly. I especially want to point out Mohammed and Michelle have both assisted me above and beyond the call of duty on more than one occasion. Thank you.

Rating:

5.0

Very pleasant and kind. Clean place and I was in and out at a short amount of time. She was under a lot of pressure and stayed as pleasant and helpful

Rating:

5.0

Working with Michele was great!!!!

Rating:

5.0

My first experience with the manager Michelle was by phone before I arrived in Georgia. Michelle's pleasant and helpful demeanor provide for me, the comfort of knowing when I arrived -I would be dealing with a competent and reliable business person. When I arrived, Michelle was professional, helpful and very friendly -providing exceptional customer service. This was all while Covid-19 protective measures had been implemented for customer and staff protection. I applaud Michelle and Uhaul for taking this crisis seriously and for doing what they could to keep us all as safe as we can be. For all these reasons I gave the top rating. Thank you Michelle for making this process easier for a very tired traveler. I would recommend this business to friends and family.

Rating:

4.0

I thought everything went well--friendly customer service, and access was easy; just a little glitch in the beginning where I found it hard to see what the manager was showing me with the swipe card.

Rating:

5.0

Very good storage building. Has a lot of storages to fill. Easy to pack and unpack storages and a lot of space.

Rating:

5.0

Great place. I recommend this location for any uhaul needs.

Rating:

5.0

I'm happy to have had great customer service, and a sale of storage made simple!

Rating:

5.0

Exceptional customer service with Michelle!! She explained all the charges and plans perfectly. Looking forward to storing my belongings there. UHaul is lucky to have her!!

Rating:

4.0

I needed to have 24 hr access

Rating:

5.0

Michelle is a great manager and was very helpful.

Rating:

5.0

Excellent customer service as always.

Rating:

5.0

Excellent facility! Great service! Will return!

Rating:

5.0

Exceptional cleanliness and service from Michelle and Andre

Rating:

5.0

Excellent customer service and well maintained facilities. Great shoutout to Michael for over-the-top customer care.

Rating:

4.0

There should be know late fees!

Rating:

5.0

Professional, Helpful, Friendly, and Efficient. We are repeat customers to this particular location because of their reliability and knowledge.

Rating:

5.0

Bill was great and helped us tremendously

Rating:

1.0

I opted for the one month free storage and stored my things May 19th, 2019 and retrieved all of my belongings Jan 1, 2019.They’re are still trying to bill me for the unit.

Rating:

5.0

Michael, was super professional, kind and couldn’t have been more accommodating. Thanks for everything

Rating:

5.0

Michelle is the best! She was very helpful and always went over and beyond. I would come back just to see her!!!!

Rating:

5.0

We were impressed with the friendliness and helpfulness of the staff. Great job1 Thank you!

Rating:

5.0

Superb service and excellent facility!!!

Rating:

5.0

Michelle and the staff re excellent! Sincerely, Morinette Abraham

Rating:

5.0

The service was excellent. The only issue I have is the wait time for issuing the access card. I was told sometimes it takes up to an hour before the access card is activated. Thank you

Rating:

5.0

They were patient with me and went over every step on what happens when I want to access the storage area. They made sure that the pass worked and that my lock was securely fastened to my area.

Rating:

5.0

Nice place

Rating:

5.0

Great place

Rating:

5.0

Customer service was quick, easy, and friendly!

Rating:

5.0

I have had the unit for over 4 years. Michelle is the greatest! I repeat the Greatest. We only gave it up because we finally have a house with storage areas and we delivered a truckload to Goodwill

Rating:

3.0

Storage was ok but the front office needs to improve on customer service (in person and especially over the phone.)

Rating:

4.0

Water under window Lots of dead bugs at move out I never had a problem in two years thank you u haul

Rating:

5.0

thank you!