Customer Reviews for U-Haul Moving & Storage of Lemay

1,214 reviews

2529 Lemay Ferry Rd   Saint Louis, MO 63125

(314) 200-4934

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(314) 200-4934

2529 Lemay Ferry Rd
Saint Louis, MO 63125

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They could have better signage of where to drop off the truck when you arrive at this location.

Alexander Pauli 
Rating:
5.0

The staff were very professional and extremely helpful. The renting of a truck and storage unit was very easy with no problems at all. I would recommend this location to everyone.

Kathy Strickland  |  First Impressions 
Rating:
5.0

I really like this location! I purchased nearly all of my moving supplies here, and we rented a cargo van to pick up furniture and a dryer bought from facebook marketplace. Great experience all around. Wonderful return experience. And a new van. I love how it's really easy to see where you are from the road and to get in and out of your parking lot as well. Everyone I've worked with has been professional and pleasant. Thank you!

Ellen Niemeier 
Rating:
5.0

Very polite and accommodating staff on site and great value for the rental time.

Kurt LaBelle 
Rating:
1.0

Customer did not leave a comment.

Fikret Pilipovic 
Rating:
5.0

Customer did not leave a comment.

SABAHUDIN HASANOVIC 
Rating:
5.0

I am sorry to say that I cannot think of an item that needs improvement. The folks I spoke with her very knowledgeable and helpful. The set up everything for me to pick up and get the truck. Everything fitted great and safely arrived in Kansas City. Once we got everything unloaded, the drop off was easy and every one here has been as great as the Affton folks. U-Haul is the only way to go. Thank you so much!!

David Kaminska 
Rating:
5.0

Customer did not leave a comment.

Tevin Wright 
Rating:
5.0

Customer did not leave a comment.

Charnel Batteast 
Rating:
5.0

The young man that waited on us was so kind and informative.

Lesilie Newell 
Rating:
5.0

The equipment was well maintained; but, the interior could have been swept out & the debris removed.

William Horvath 
Rating:
5.0

I would definitely use this location again. Everything from start to finish was a great experience.

ANDREA POPE 
Rating:
5.0

Customer did not leave a comment.

jeremiah dempsey 
Rating:
5.0

From the start (making a reservation to install the hitch) to the end, the experience was great. Friendly and professional staff. Great job. Thank you!

Cintia byrd 
Rating:
5.0

Customer did not leave a comment.

Tracy Satterfield 
Rating:
5.0

Customer did not leave a comment.

Charles tyson 
Rating:
5.0

Can't really think of any. Personnel were all great getting us set up and upon return. I like the fact that you all require a safety inspection of the vehicle that will pull the trailer. U-haul building and location had nice clean apperance etc.

Timothy Howard 
Rating:
4.0

I did not receive the 10 pads that were ordered; I will need to follow up shortly to customer support, unless somebody can email me at newmantrevor8@gmail.com about a refund for those

Trevor Newman 
Rating:
5.0

The hooks on the chains need to wider in order to hook up easier to certain vehicles

Richard D Bartholome Jr 
Rating:
5.0

Customer did not leave a comment.

Jim schoenhoff 
Rating:
5.0

Customer did not leave a comment.

LISA BONSIGNORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary werkmeister 
Rating:
5.0

Customer did not leave a comment.

Alexis Robinson 
Rating:
5.0

Excellent and courteous employees. They made the ordeal an adventure well they were cool and very professional. I appreciate them

CHRISTOPHER JOHNSON 
Rating:
4.0

Customer did not leave a comment.

linda jolls 
Rating:
4.0

Customer did not leave a comment.

Alan Castro 
Rating:
5.0

Fast, friendly and a fair price.

Jason Nevois 
Rating:
5.0

Nothing to improve. Lonnie (I think that was his name) has fantastic customer service! I've been here a few times and every experience gets better. I know i can count on this location to take care of all my needs. Thank you.

James Boyce 
Rating:
5.0

Extremely helpful employees,friendly and one of the nicest facilities I've seen.

Brandon Worthey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Radomski 
Rating:
5.0

Ganeice and the other staff was very helpful and friendly. I felt secure having my stuff at this location. 10/10 Recommend

Zamunda Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Walls 
Rating:
3.0

It took the customer service person a while to get the information in and then I had to give it to again. He told us there’d be a dolly in the U-Haul and there wasn’t. I felt they didn’t have the knowledge to help us.

Syndye Fernadez 
Rating:
5.0

I had a trailer wiring harness installed. Chuck did an outstanding job. . . I appreciate the fact that Chuck suggested I have a bracket installed so that the wiring receptacle would not be hanging.

William Horvath 
Rating:
5.0

This location is the best. Easiest rental experience I ever had. Can't say enough about the great staff. Will definitely use this location again.

KENNETH KOLES 
Rating:
5.0

Customer did not leave a comment.

Donny Gregory  |  First Impressions 
Rating:
5.0

Ganise was very profressional and friendly. I truly loved her vibe. Thank you

Toulouse Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Delaplain 
Rating:
5.0

My rep was absolutely amazing. I will always come back to work with her.

Haris vlahovljak 
Rating:
5.0

Customer did not leave a comment.

Mark menker  |  Overall Experience 
Rating:
5.0

nothing else needed

Thomas Gerth 
Rating:
5.0

Customer did not leave a comment.

Sylvester Grissom 
Rating:
4.0

The only thing I would mention is that the representative checking out my truck should not have walked away in the middle of it to go help some lady that walked in and interrupted him. He should have told her “he would be with her after he was done with me”.

DEBORAH RICHARDSON 
Rating:
5.0

The best service in town. Thanks for you help

Abraham Quiroz 
Rating:
5.0

Excellent staff, very friendly

Semsudin Vatres 
Rating:
5.0

We used the van. It was a joy to drive. Having air conditioning, heating, cruise control, engine power and performance, and even a radio for some tunes along the way really made the move easy. The staff was kind, helpful, and made the pickup and delivery process as fast as possible. Rather impressive place. Thank you John C Thurston

John thurston 
Rating:
1.0

I chose the mobile app pick up, because I had used it before and no problems. This time the app did not work and I had to get assistance from a very friendly and helpful attendant on site. However there was a snow storm the day before and freezing temps the next morning. The entire lot was not plowed or cleared. It was one giant sheet of ice. The surface was so slick the attendant suggested we drive to the other side of the lot. For a company that rents out large trucks it shocked me to see that nothing was done to ensure the safety of customers and the vehicles they rented. The truck also needed to have the snow and ice scraped off the windshield. Since my agreement is time sensitive and for the amount of money I'm paying I would expect the truck to be ready and the app to be working properly. The app never provided instructions to find the key. The overall pick up time took me close to an hour.

William Schuh 
Rating:
5.0

The gentleman that handled our rental was great.

mike winkler 
Rating:
5.0

Customer did not leave a comment.

Micheal haas 
Rating:
5.0

Earl did a great job

Sean Quinn 
Rating:
5.0

Gentlemen who took care of me was fantastic, friendly and looking forward to doing more business at this location in the future.

Douglas Legrand 
Rating:
5.0

Earl was fantastic!! From the day I reserved the auto transport to checkout. On day one, Early answered every question I had. On pick up day, Earl showed me how to connect and use the trailer and gave safety tips during the walk around. Highly recommend working with Earl!!

Devante Chapman 
Rating:
5.0

Fast friendly service , actually felt like they appreciated my business, rare these days at most places

Antonio Rotellini 
Rating:
3.0

I would have given it an excellent review, but when I first walked in the lady behind the counter was very unappealing with her greeting and also appeared unbothered. But the man that helped me was amazing! He came right in and helped me with m y reservations and had me on my way. He even took the time to clean the snow off the van that I rented

Chandra Smith 
Rating:
5.0

Customer did not leave a comment.

Joseph Castleman 
Rating:
5.0

The best customer service ever, our rep was helpful and knowledgeable!

Dante Johnson 
Rating:
5.0

Customer did not leave a comment.

Ray Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christy Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Kelly Swaringim 
Rating:
5.0

Earl was great!

Jeremy Holliday 
Rating:
4.0

Customer did not leave a comment.

Jennifer Desnoyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES LOVE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Williamson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Willie Evens 
Rating:
5.0

Great service. Quick and friendly!!

brian morris 
Rating:
5.0

Would definitely recommend!

Jose Mendoza 
Rating:
5.0

Customer did not leave a comment.

Steve Sindel 
Rating:
5.0

I have been a UHaul customer at another location. The difference for this location is profound. Keep up the good work! We got right in, we were greeted and on the road in no time. Thank you for providing excellent service!

Laura Hollis 
Rating:
5.0

Customer did not leave a comment.

Monika Ebbinghaus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil Kizer 
Rating:
5.0

Very friendly and helpful staff!

TIM KELLA 
Rating:
5.0

Customer did not leave a comment.

Zufer bander 
Rating:
5.0

Staff are always friendly

Joseph Harrison 
Rating:
5.0

Keep up the good work!

Tom Sullivan 
Rating:
3.0

Customer did not leave a comment.

Bill Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE JOHNSON  |  Overall Experience 
Rating:
5.0

The manager wad very professional and has very pretty eyes.

DARRYL MCCOO  |  Overall Experience 
Rating:
5.0

The two gentlemen that I spoke with during pick-up were extremely friendly and knowledgeable. I had called twice and talked to the one requesting information. I recognized his voice and that was how I knew it was the same man I met during pick-up. The van was comfortable and clean. The rental experience was very positive.

Heather OBrien 
Rating:
5.0

Customer did not leave a comment.

gary werkmeister 
Rating:
5.0

Customer did not leave a comment.

Dawn Crafts   |  Overall Experience 
Rating:
5.0

Rented several types of trucks and trailers over the past few years for work. Never had a problem with anything. Always goes smooth. Wouldn’t hesitate to use a gain when needed.

Charles Bender 
Rating:
5.0

Customer did not leave a comment.

Teri Elking  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Schweiger 
Rating:
5.0

Customer did not leave a comment.

Ivan Alunovic 
Rating:
5.0

Customer did not leave a comment.

Melva Kieffer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA KNEE  |  First Impressions 
Rating:
5.0

Second time using this facility. Love it. Well stocked. Equipment clean and new. Lot brightly lit and very friendly helpful staff.

Arne fredrickson 
Rating:
2.0

The trailer I picked up from this location was bad. The back door would not work properly had to work on it myself and the pick up person knew there was an issue with the door on the back of the trailer and sent me out with it anyway. She had to use a crowbar just to get it started and then with my assistance we only got the door about halfway up she recommended I use some WD-40 on it which I should not have to do for what I paid for this trailer but I fixed your door I would appreciate a discount.

Tom johnson 
Rating:
5.0

Customer did not leave a comment.

MARK ROLING 
Rating:
5.0

No issues, friendly staff, easy access even in snow.

COLLEEN BERDING  |  First Impressions 
Rating:
5.0

I have rented from this location twice in the past 30 days. Both experiences were great.

Michael Stevenson 
Rating:
5.0

Customer did not leave a comment.

myra williams 
Rating:
5.0

Customer did not leave a comment.

Zamunda Davis 
Rating:
5.0

This end of the transaction was without fault. You have good people, a good product, and an excellent value.

Daniel Narzinski 
Rating:
5.0

Customer did not leave a comment.

Rebecca Pope 
Rating:
5.0

Impossible to improve. The lady who helped me went above & beyond to help me get all the equipment for my tow. Excellent in every way

Jay Dunlap 
Rating:
5.0

Very friendly every time and quick and helpful

Christopher Kelly 
Rating:
5.0

Customer did not leave a comment.

Randy cattoor 
Rating:
5.0

Customer did not leave a comment.

Michael Schlake 
Rating:
5.0

Customer did not leave a comment.

Abraham Bain 
Rating:
5.0

“Chuck” was very friendly and helpful with the return. Greatly appreciated his enthusiasm.

William Ellis 
Rating:
3.0

Check in was long and tedious. The person setting up my storage unit had no idea what he doing and I had to show him how to select the appropriate options to continue. Somehow I ended up with 2 units in my name through the process which we didn’t catch until a month later. Everyone else was wonderful to work with but the check in process with this one employee was so tedious I will avoid the office as much as possible to avoid a repeat experience.

Austin Stanfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mason Gerberg 
Rating:
5.0

Customer did not leave a comment.

Dawn Crafts   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ron Cantwell 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CARPENTER 
Rating:
4.0

Customer did not leave a comment.

Jacob Dawson 
Rating:
5.0

Very good job service excellent thanks

Asad Bajric 
Rating:
5.0

It was super simple. In and out in no time!

Joshua TERRY 
Rating:
5.0

Absolutely nothing can or needs to be done, service was amazing. The GM hands down has the best staff and awesome attitude. She assisted me in all aspects of my install and answered every question I had. The hitch pros were efficient and professional and did a damn good job. Every hitch I need and all my truck rental needs will be met at the lemay location and I refuse to go anywhere else.

ANTHONY MOSEBY 
Rating:
5.0

Customer did not leave a comment.

Thomas visconti 
Rating:
5.0

Customer did not leave a comment.

Rebecca Pope 
Rating:
5.0

Customer did not leave a comment.

Domenic Nicastro  |  First Impressions 
Rating:
5.0

Cargo van was brand new and ready when we arrived. Staff were all pleasant and attentive. Facility and vehicle were very clean.

Susan Bockwoldt 
Rating:
5.0

Customer did not leave a comment.

Sandra massud 
Rating:
5.0

The storage facility was very clean the staff was very friendly and very helpful I definitely give them 5 stars ⭐️ that was one of the best facilities I’ve ever used they all deserve a raise..Very very professional.Thank you

Cameron Smith  |  Overall Experience 
Rating:
5.0

Everything was outstanding

Carla Smith 
Rating:
5.0

Customer did not leave a comment.

Eric Groeller 
Rating:
5.0

Customer did not leave a comment.

Sardar Mohammed 
Rating:
4.0

Customer did not leave a comment.

Angela Kenney  |  Online Move In 
Rating:
5.0

They have the best rates in town and professional in dealing with clients

David Kamau 
Rating:
5.0

Customer did not leave a comment.

Joslyn Figliolo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelynn Storace 
Rating:
5.0

Customer did not leave a comment.

Charles Tyson 
Rating:
4.0

I was able to drop off vehicle on a Sunday which was helpful.

William Gray 
Rating:
5.0

Excellent Service, wonderful staff!!

Linda Ferguson 
Rating:
5.0

Customer did not leave a comment.

William Turnbough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Dooley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickey Goelzhauser  |  First Impressions 
Rating:
5.0

Associates were nice, fast and helpful. Second time using this location.

Shamiah Amos  |  First Impressions 
Rating:
5.0

Very simple and easy to make a reservation for a truck and storage unit. Also U-Haul self-storage has the best prices around. Thank you for making this move so very easy.

Norman Grimes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Granada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRICK PRICE  |  First Impressions 
Rating:
3.0

Your tank that you assured me would travel fine, did not!! It was only a 20ft truck but it almost beat me to death!!! A one day trip turned into three because of your truck. 2 extra nights in motels because of your trucks inability to perform to YOUR standards. If I hadn’t been in need of a truck I would have rejected it! This was not spur of the moment for U-Haul as I ordered a truck ahead of time. So I can only assume this was the best you had? I’m sorry but your best is not good enough. You lost a customer.

George Matchell  |  First Impressions 
Rating:
3.0

The lady that works there is very curt with you. She makes you feel like your stupid if you do understand how things work there. Could be a lot more helpful !!

David Casselman  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alicia Sandifer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Granada  |  First Impressions 
Rating:
5.0

The man who did my contract was excellent

Charlie DeClue  |  Overall Experience 
Rating:
5.0

The staff here is amazing. They were so helpful and nice. I rented a truck from here then decided to rent a unit as well because they were so accommodating.

Brandy Sola  |  First Impressions 
Rating:
5.0

My wife rented one somewhere else from a competitor it was dirty and she was afraid go there by her self so it w s night and day difference Uhaul the best by far worth the extra money

Donald Varney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justyn Bougeno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Oddie  |  Overall Experience 
Rating:
5.0

I did see some roaches when I moved my furniture contents into my storage unit but I told the office staff and they said they would call their pest control business to spray. I did not see anymore after that. Otherwise I was well pleased with the staff, cleanliness and ease of access to the facility

ADELE FOLLMER  |  Overall Experience 
Rating:
5.0

Staff and facility were great! The manager was also accessible and willing to help. There was an older gentleman who helped us several times and was always pleasant and personable. Great facility!

Angelia Friz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN AHRENS  |  First Impressions 
Rating:
5.0

Lloyd made the check in experience smooth and effortless. He's great to work with!

Michael Chapman  |  First Impressions 
Rating:
3.0

I rented a truck and the price given was not what I was charged they took 100 hundred dollars off my card but I told the cost 29.99 so I put hundred dollars on card and they took a hundred dollars then I told that the money will return right then but it didn't happen I didn't have a hundred dollars to give y'all

Erick Hill  |  First Impressions 
Rating:
5.0

Your staff is always so helpful and friendly, thank you for allowing me to secure my belongings safely in your climate controlled environment!

Jenifer Buffington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiajuana Jackson  |  Overall Experience 
Rating:
3.0

We had some mix up on changing from one day rental to two day rental. They sent me a long way out of my way to pick up the truck, big problem, couldn’t get the truck digitally . Lady in Lemay office was very curt, made you feel like you where a bother and ignorant

David Casselman  |  First Impressions 
Rating:
5.0

The 2 guys working were both very helpful and nice!

Lacey Sewing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viola Heflin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Washington  |  Overall Experience 
Rating:
5.0

Very nice place.

THOMAS TAYLOR  |  First Impressions 
Rating:
5.0

Awesome

CANDICE VANDEVENER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Schmidleutner  |  Overall Experience 
Rating:
4.0

We rented a unit here at this location after the Mother's Day flood. We had a good experience with renting a unit here before for my daughter. No hassles, super close to home, everything can be done online if you would like or the staff is there to help you if you need. We have also rented a truck twice from this location with no trouble.

Teri Schnieders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA KUERZ  |  First Impressions 
Rating:
5.0

I think a feelings of security was the strongest advantage at the facility.

russ melton  |  Overall Experience 
Rating:
1.0

I had my furniture stored for 3 months in-between moves and had to throw away a lot of my stuff due to mold growth and rate feces/urine all over it. This facility is infested with rats. When I moved my furniture out and saw the mold- the lady working at the time admitted I am the second person who complained about this. I extremely disappointed and upset because I had to throw my stuff away.

Sharami brown  |  Overall Experience 
Rating:
3.0

The black customer service attendant at the desk was suburb every time I worked with her. She was helpful, friendly and gave great service. She is an asset to your team.

Paulette Nowell  |  Overall Experience 
Rating:
5.0

Christina was very helpful and friendly

Gina Keller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tristan Wood   |  Overall Experience 
Rating:
5.0

The guy helping was awesome and walked me thru everything made sure i could use card right and was friendly and polite.

Donald Varney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeana white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles dalba  |  Overall Experience 
Rating:
5.0

Thanks I'm very please with the service and grateful Ganeice Fantroy is a loving person and is very professional thank you so much for your services

Kassia Lewis  |  First Impressions 
Rating:
5.0

I have dealt with Lloyd previously - his customer service skills are second to none. All of the staff that I encountered were a pleasure to interact with.

Lawrence Kettinger  |  First Impressions 
Rating:
5.0

Everyone was great. It was a quick, easy and very pleasant experience.

Nathan Orton  |  First Impressions 
Rating:
5.0

All of the employees at this location were very professional and friendly to me and everyone I seen them interact with. The manager at this location was also very professional and treated me with the utmost respect and care. She was very friendly and courteous to me and all whom she interacted with. This facility is run very well and should be commended.

Steve Schuver  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bryan Williams  |  Overall Experience 
Rating:
5.0

Of three different facilities I have used, this is the best.

ROSEMARIE HOH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Stroud  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meaghan Raney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matt Boyer  |  First Impressions 
Rating:
3.0

Service was poor

Taylor Loud  |  Overall Experience 
Rating:
5.0

Super friendly and nice

Sherry Seals  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margaret Eckhardt  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful

DENNIS MILES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Luchan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik Hare  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary Taber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rangel  |  Online Move In 
Rating:
5.0

It was a good experience thank you.

Karen WhiteDonaldson  |  Overall Experience 
Rating:
5.0

The staff at the lemay location is very friendly

ERIC MOORE  |  First Impressions 
Rating:
5.0

GM was super nice and helpful at set up!

Jill Kenny  |  First Impressions 
Rating:
4.0

Too expensive

Ann Schmerbauch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRICK PRICE  |  Overall Experience 
Rating:
5.0

This uhaul facility is the finest I have encountered. I really appreciated your service and professionalism.

JULIA HARRISON  |  Overall Experience 
Rating:
5.0

The employee named Justin and the lady working today's date and opened the store were so nice and helpful. I really appreciate all they have done for me. The facility has great employees who care and is really clean and nice. Thank you so much for everything!!!

CHRISTOPHER JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sami Sacco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Marlen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bernadette Ross  |  First Impressions 
Rating:
5.0

I've used u haul and the storage years ago and I love it and decided to use u haul again the staff there ( meaning lemay) was very friendly and the clean and the customer service was great I'm glad I choose u haul to store my belongings keep up the good work you're doing a great job.

RANDEE SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Johnson  |  First Impressions 
Rating:
5.0

The Afro American lady Ganeice Fantroy was excellent and so helpful.

Paulette Nowell  |  First Impressions 
Rating:
5.0

Lloyd was very professional and helpful.

Marlena Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joann Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenny Augusta  |  Overall Experience 
Rating:
5.0

Ganeice Fantroy was very friendly and professional. Very clear on the rules and answered all my questions

yvonne clemons  |  First Impressions 
Rating:
5.0

Thank you all I have always used uhaul when needing to rent truck, or car dollies

STEVEN HEILIG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles dalba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Donald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent Diebold  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nedzad Cabric  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALVARI EDWARDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Taber  |  First Impressions 
Rating:
5.0

The staff was completely professional and very courteous

Joseph Pavlich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Ziegler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james hampton  |  Overall Experience 
Rating:
5.0

thank you!

Susania Ernst  |  Overall Experience 
Rating:
5.0

The agent was very compassionate and he knew I was tired . He show me how to use key and to where the carts were at and told me where to unload . Just a very sweet ,caring man . His name is Leroy. The facility was at 2529 Lemay ferry road in st. Louis Missouri .Thank u for great service .

TAMMY ANYAGWA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn Merrill  |  First Impressions 
Rating:
1.0

The communication was horrible I don’t recommend this Facility to anyone

Takisha Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvedin Dedic  |  Overall Experience 
Rating:
5.0

The manager, Chuck was very helpful and accommodating. I will use this storage again in the future. Thanks for all your help!

Chastity Heese  |  Overall Experience 
Rating:
4.0

Staff was all super nice and helpful. Never had any issues

Brandi Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fances Hodges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garvis King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Viola Heflin  |  First Impressions 
Rating:
3.0

It’s Hard to get someone to answer the phone !! And the Price of the units are To Much ! Over all it was good ! Hopefully Never have to use one again!!!!!!!

Tanya Miller  |  Overall Experience 
Rating:
5.0

The storage was small but I thanking if been little bigger thin what it was

Earl Willyard  |  First Impressions 
Rating:
5.0

Always friendly, respectful and helpful.

Lois Bridges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Moore  |  Online Move In 
Rating:
5.0

I typically don’t leave reviews but the customer service has been outstanding! It was a great experience especially during a time (moving) that can be stressful and overwhelming.

Sarah Meeks  |  First Impressions 
Rating:
4.0

All staff was friendly, except one guy I believe His name was Cliff, he walked me to my unit he was exceptionally nice and gave me lots of good information.

Fances Hodges  |  First Impressions 
Rating:
5.0

Thank you!

Susania Ernst  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Rice  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack Durnford  |  First Impressions 
Rating:
5.0

The manager of this facility was most professional, knowledgeable, friendly, and courteous.

Steve Schuver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Eddlemon  |  Overall Experience 
Rating:
5.0

Easy, efficient and available for use when needed

Richard Hawk  |  Overall Experience 
Rating:
4.0

Buen servisio

daniel rivera  |  First Impressions 
Rating:
5.0

I feel the service I’ve received was above and beyond the standard. Staff is always friendly and helpful. It was convenient that the storage was available when returning rental trailer. I also am pleased with the climate controlled storage unit.

Donna S Ratliff  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jay Burkard  |  Overall Experience 
Rating:
5.0

Staff was tremendous with checking in and out of our storage unit and the many truck and trailer returns we had. Greatly appreciate the good customer service

Kevin Rooney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOIS WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Morris  |  First Impressions 
Rating:
5.0

We are happy that U-HAUL moved to South County, St. Louis, Mo. 63129 The contractors always didn't help in pricing and other areas. Thank your workers , all of them and give them a Christmas ham or turkey!!! Kenny Kaut 314 714-9072 2701 Yaeger Road 63125

KENNY KAUT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Nash  |  Overall Experience 
Rating:
5.0

Very good help

Mike Ferguson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lois Bridges  |  First Impressions 
Rating:
5.0

Thanks

RICHARD BIRKENMEIER  |  First Impressions 
Rating:
5.0

Such a nice facility and decently priced. We were literally being gouged by Public Storage and so glad to moved to uhaul Storage !

Peggy ONEILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giavanna Gambino  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica Poe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan Curran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois Bridges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Baylee Brill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Ochoa  |  Overall Experience 
Rating:
5.0

Return was so easy, guys were so helpful. I was even able to check out and have my storage unit closed at the same time without having to go back inside. Front desk ladies knew their stiff when I checked in. I was in and out in no time. 10 out of 10. I’ll be back and will recommend this location to others.

Crystal Lewis  |  Overall Experience 
Rating:
5.0

It took a while to get any assistance but once I did it was a great experience

Ava Viviano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Gutting  |  Overall Experience 
Rating:
5.0

Daneisha was awesome and very professional

Melanie Manker   |  First Impressions 
Rating:
5.0

Stored items at other facilities, this company stands above the rest.

Mindy Bryan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth Ennis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vicki mitchell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dionne watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Rueda  |  First Impressions 
Rating:
5.0

Very easy to get through, huge parking spaces to pull in and unload stuff directly into an outside storage unit. Clean, the manager knew her stuff and got us situated right away. I didn't realize this was also a Uhaul rental place and will use them next time when we move stuff out of storage.

Crystal Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Osborn  |  First Impressions 
Rating:
5.0

Very satisfied!

CHARLES LOVE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark menker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony Nash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Dodson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tim Falkenbury  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melinda kincheloe  |  First Impressions 
Rating:
5.0

So for have had excellent experience

George Williams  |  First Impressions 
Rating:
1.0

I got double charged and I’m still waiting for two months to be credited. I call customer service corporate and they can’t help. Will get BBB involved and district attorney if I need to fraud company and

Dinko Bosnic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Prater  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAUREL JOERGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james hampton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chloe Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alen Muslic  |  First Impressions 
Rating:
5.0

Everyone was super friendly and helpful

Jim Powers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen WhiteDonaldson  |  First Impressions 
Rating:
5.0

U haul always has great customer service. This location is perfect. Clean, well lit, and excellent access days/times.

Jacqueline Oddie  |  First Impressions 
Rating:
5.0

I was very pleased with everything Thanks!!

daniel wagner  |  Overall Experience 
Rating:
5.0

Lloyd was awesome!!! He helped with all our needs. Really good guy!! Thank you for everything. I highly recommend this location!!! P.s. Travis Jacks

Travis Jacks  |  First Impressions 
Rating:
5.0

I love the Manager Here at lemay ferry she was very very very sweet An attentive If I need them again I will use this location

yolanda tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeniffer Kidd  |  Overall Experience 
Rating:
5.0

Only thing was the automatic door didn’t stay open during the regular business hours so I had to badge in every time even during normal hours.

Corissa Thoele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clifton Nichols  |  Overall Experience 
Rating:
5.0

The woman who helped me was knowledgeable, professional and friendly

Robin Kraus  |  First Impressions 
Rating:
5.0

Very satisfied

Michael Rieger  |  Overall Experience 
Rating:
5.0

Very helpful staff especially Lloyd

Kimberly Bova  |  Overall Experience 
Rating:
5.0

The manager was very helpful. She was patient and friendly.

Jo Manion  |  First Impressions 
Rating:
5.0

I would like to give Lloyd five stars. He was very kind, helpful, and knowledgeable. Thanks to everyone at U-Haul. Stefanie 😊👍

Stefanie Michele  |  Overall Experience 
Rating:
5.0

This storage facility was clean, well maintained, and the employees were very helpful. I will recommend this to others.

Sherri Hernandez  |  Overall Experience 
Rating:
5.0

It's a great and clean place to store your belongings

Doyle Tisdale  |  First Impressions 
Rating:
4.0

Went there twice thinking it was a 24hour facility

Mike Ferguson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clifton Nichols  |  First Impressions 
Rating:
4.0

Excellent

Ashley Lebcowitz  |  Online Move In 
Rating:
5.0

Great helpful employees

jaumar loggins  |  Overall Experience 
Rating:
3.0

There was an working by the name of Pamela that was very helpful but the general manager was horrible not friendly at all her father the maintenance man was also rude and disrespectful

Austia Parham  |  First Impressions 
Rating:
5.0

Love it love it Very nice people very nice customer’s service I’m very happy and will use it again if needed Lovett new place Sandra J.

SANDRA JASAREVIC  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyler Bleifuhs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Boyd  |  First Impressions 
Rating:
5.0

The Young Lady that opened the facility on 3/29/22 was very knowledgeable and professional.

Clarence Lumpkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Snezana Kalajdzic  |  First Impressions 
Rating:
5.0

Staff is awesome - friendly, knowledgeable, helpful. This location is AMAZING!!

Karen Majda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Young  |  First Impressions 
Rating:
5.0

The gentleman that works in the shop was so helpful too us.. please let him know we say thank you… the office employees and manger was amazing Please let them know we said thank you.. Thank you ray jennings

Ray Jennings  |  Overall Experience 
Rating:
5.0

Todd and the other staff were excellent and very funny. Overall great experience.

Kenny Augusta  |  First Impressions 
Rating:
5.0

The customer service was some of the best I have ever received. Ganese was wonderful as was the girl in the office. The were friendly, helpful and professional. We had further great customer service by the young man that was operating the fork lift that day. He helped us three times without us asking him to. Knowing that my things will be in storage for a while I could not have asked for better than the team of three rhay was there. Thank you so much.

Vickey Goelzhauser  |  First Impressions 
Rating:
5.0

Ganiece was absolutely amazing. Friendly, courteous, knowledgeable, went above and beyond to make sure we were well taken care of. 10 star rating for her.

Julie Moody  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandy Feeney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Sandifer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jan hausmann  |  First Impressions 
Rating:
5.0

The staff was very helpful!

Teri Elking  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony Nash  |  First Impressions 
Rating:
5.0

Staff was Excellent , Thank you

Aaron Bujoski  |  Overall Experience 
Rating:
5.0

Lady was very helpful, sorry I forgot her name.

Martina Ochoa  |  Online Move In 
Rating:
5.0

Friendly and helpful !

Steve Hasenbeck  |  First Impressions 
Rating:
5.0

Todd and Carla absolutely wonderful people, both extremely personable which is the absolute exact people i would want to have my business, Our Lemay UHaul is the way to go.

Alexander Fox  |  First Impressions 
Rating:
5.0

The staff here is wonderful, friendly, helpful, and extremely polite. I get the sense they appreciate by business. The facility is clean and well maintained. Publix is exactly the opposite, way more expensive, and their facilities are filthy. So glad I'm moving my unit to U'Haul.

Karen Majda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Mann  |  Online Move In 
Rating:
5.0

General Manager was very friendly and helpful in addressing our needs.

Sarah Heckler  |  First Impressions 
Rating:
5.0

Long story short moving had a lot of issues beyond our control. It was stressful and we had to pull an all-nighter to get everything in time. Came to this facility with no experience in storing items, felt down and stressed, but was met with the best customer service I have ever experienced. Didn’t have to ask for anything but was offered so much help and support. They were kind, patient, and helpful in every step. Todd is hands down the nicest and best employee I have ever met in customer service. He kept our spirits up when we were down and he went above and beyond. Give this guy a raise Uhaul seriously, this is the example of a great and dedicated employee who has a heart. Helpful from beginning to end. This place, like many is understaffed and it is clear this is the person keeping everything rolling. I am not the kind person to normally leave reviews but this guy made me want to because he deserves so much praise.

Rachel Davis  |  First Impressions 
Rating:
5.0

All the workers were BEYOND nice and made a very stressful situation easy breezy. It was very much appreciated! I wish I had everyone’s name from Saturday afternoon for a personal shout out but the only name I remember was Todd. Everyone was great! I will definitely be recommending this facility

Sarah Matern  |  First Impressions 
Rating:
5.0

Todd was very knowledgeable and friendly. He is your go to guy for good service

ANNE HUDNELL  |  First Impressions 
Rating:
5.0

This place is closed to house 🏘️

Ricky Kutrip  |  First Impressions 
Rating:
5.0

The GM was very good and knowledgeable on the facility and explained the new security measures that is going to be implemented with in the next month or so which is one of the many reasons why we chose this location.

Bill Wheeler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Braden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARCUS LEWIS  |  First Impressions 
Rating:
5.0

I'd like to start this review by saying that the ONLY reason I gave my experience an excellent rating is because of one specific person and his willingness to go above and beyond to help out a tired, frantic, overwhelmed single mom when all she wanted to do was get her things into her new storage unit and rest after a long day of moving. The process for reserving and checking in online was incredibly easy. I loved that I didn't have to talk to anyone. However, I wish I had because I found out that I would have gotten my first month free. I saw it advertised on the website, but it was not offered to me online when I reserved the unit. Live and learn, I suppose. Here's where the issue arose. I loved the communication about hours and availability when I reserved the unit and I made sure to check the hours SEVERAL times before we decided to bring things over. In the emails I received, it was stated that the access hours for the storage units were till 6pm every day. My partner and I showed up at approximately 10 minutes till 6pm on Sunday, November 28, to unload our things and were told that the storage access was already closed because the new facility was only operating during office hours and the office closed at 5pm on Sundays. I was DEVASTATED. I had nowhere else to take my things and was about to have a full-blown panic attack right there in the loading/unloading area. Thankfully, the wonderful, amazing, life-saving man (I believe his name was Todd) who was just getting off work opened the doors to allow us to very quickly move all of our things into the storage unit. I know that he got quite a tongue-lashing from his boss for doing it, but I was so incredibly grateful for him having a little compassion and taking time out of his personal time to help us out. This man deserves all the recognition in the world for going above and beyond the call of duty. He didn't have to get my attention to inform me about the building being closed. He could have just let me stand out there confused and, to be frank, completely screwed. He didn't have to listen to my sob story about having nowhere else to go with the things. And he DEFINITELY didn't have to get chewed out by his superior for making the decision to provide exceptional customer service and help me out. It may not seem like much, but to me he was a complete and total life-saver and I will be forever grateful for his kindness and compassion at time when I needed it most. Had he not been there and made the decisions he did, this would have been a 1-star review.

Lisa Schwarz  |  Online Move In 
Rating:
5.0

A beautiful facility! Will recommend to family and friends

LLoyd Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Boland  |  First Impressions 
Rating:
5.0

This is a brand new facility that has just opened up.

JON STREMBICKI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Armstrong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeana white  |  First Impressions 
Rating:
5.0

Manager Todd was extremely helpful, courteous, and welcoming.

Charlie Rodriguez  |  First Impressions 
Rating:
3.0

Did not get outside unit due to security system taking forever to install

Matt Regnier  |  First Impressions 
Rating:
5.0

I registered online. Went to the store finished the registration. So easy and fast Johnathon was very knowledgeable and nice

Joyce Hogan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA LILLARD  |  First Impressions 
Rating:
5.0

Beautiful facility and a great manager. Highly recommend.

LLoyd Davis  |  First Impressions 
No reviews have been submitted for this location.

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