Customer Reviews for U-Haul Moving & Storage of Lake Hallie

1,764 reviews

409 E Prairie View Rd   Chippewa Falls, WI 54729

(715) 720-0554

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(715) 720-0554

409 E Prairie View Rd
Chippewa Falls, WI 54729

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Terri Conlon 
Rating:
3.0

This location was not the closest U-Haul location to where I moved too. So I had to deliver the truck 15 miles and 25 minutes away from the location nearest to me. Plus pay for the additional mileage on the pick up and drop off. Truck ran fine.

Albert Kelly 
Rating:
1.0

Charged me even though I filled the tank up to full screw this place

Summer Varner 
Rating:
2.0

Employees need to put the correct fuel on check out. I had a 15ft truck that I used for less ten miles. I missed the fuel level at the beginning of the check out process on app. I went with the employee that said it was at F. When I returned it, I was told that I needed to fill up to F. I went 10 miles, I put a gallon of fuel in before I returned it. Since the check in person did said I needed it back at F. So, I put 2 1/2 more gallons in to get it to F. Employees need to put the correct fuel level, so issues like this don’t arise. The truck was parked, no idling, all the time I was not driving it. It doesn’t take 3 1/2 gallons to go 10 miles.

nathan spate 
Rating:
2.0

Have more staff working so customers aren't left walking into an empty building.

Jon Hrubesch 
Rating:
5.0

Customer did not leave a comment.

JOHN MATOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BELINDA WHITE  |  First Impressions 
Rating:
5.0

On Saturday 3/9 Fritz helped me out with a bad situation and gor me what I needed in a very timely and kind manner. I will use this location for a future moving or storage needs!

Michele Anderson 
Rating:
4.0

Customer did not leave a comment.

Jason Lewallen 
Rating:
5.0

Customer did not leave a comment.

Grace Halls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Konzen 
Rating:
4.0

Customer did not leave a comment.

andrew joyner  |  Overall Experience 
Rating:
4.0

Odometer and gas gauge report at pick up was incorrect. The attendant was helpful and corrected this for me. Satisfied with this facility.

Suxa Yang 
Rating:
3.0

Customer did not leave a comment.

ERIC WILLIAMS  |  Overall Experience 
Rating:
2.0

24 he, more secure access would be better. Menards West feels like a better experience. Garage entry doors never work properly or at all. Any one can walk in or out. Staff needs better training. Manager is awesome. Prices are high, I will be looking elsewhere.

ANGELA CZECH  |  First Impressions 
Rating:
3.0

I was extremely disappointed that the assistant manager did not work with me on either a credit or a reduced mileage as I brought the truck back with a half tank of gas versus less than an eighth when picked up. U-Haul has a way to track how it was picked up and how it was returned. And without receiving a credit or a discount on my credit card I feel you all stole from me.

Jackie Boos 
Rating:
5.0

Customer did not leave a comment.

Pat Jakubowicz 
Rating:
4.0

Customer did not leave a comment.

RUSSELL SCHMITT 
Rating:
4.0

One notable concern we had was that we were not notified when our containers were picked up. We knew the time frame that they were scheduled to be picked up but we were surprised when we looked out our window and saw they were gone. Something that might help this issue is having the driver call or send a text just after picking them up, or when the pickup receipt is sent add a note saying specifically when they were picked up. This would provide a comforting confirmation that the containers were picked up by U-Haul. Secondly, I missed on the U-Box information page where it mentioned furniture pads are included. We were surprised, and didn't fully account for the space they'd take up. It also seemed like we had way more 24 per container, as listed inside the U-Box.

Lillian Sommer 
Rating:
2.0

Customer did not leave a comment.

Brett Gevens 
Rating:
5.0

Customer did not leave a comment.

Paul Wallerius 
Rating:
4.0

Customer did not leave a comment.

Luke Bassler 
Rating:
5.0

Customer did not leave a comment.

Gregory Tollers 
Rating:
5.0

It took less than 5 minutes to drop off the equipment. The person who helped me was efficient and very friendly.

Philip Pitt 
Rating:
5.0

I think they did a great job. 👍🏼

Jeremy Klemke 
Rating:
5.0

My experience was great! Very helpful staff and the trailer was brand new.

Victor Wiley 
Rating:
5.0

It was very impressive. When I moved out on a Friday afternoon I was going to call Monday morning to close and an employee called Saturday morning to make sure everything was ok since a lock was missing. The employee even closed the account for me over the phone. Great service.

David Pettit  |  Overall Experience 
Rating:
4.0

Truck has mechanical issues. Movers never showed up.

Gerald Beebe 
Rating:
5.0

Customer did not leave a comment.

Mark Krejchi 
Rating:
5.0

Very helpful

Gina Schneider 
Rating:
5.0

Assistant Manager Derrick was super helpful. Was able to pickup and return without issues.

John Wilson 
Rating:
5.0

Customer did not leave a comment.

jeff murray 
Rating:
5.0

Customer did not leave a comment.

SUSAN Hancock 
Rating:
5.0

all good,love the longer tounge

Terry Frederick 
Rating:
5.0

Excellent customer service. Thank you

Stacey Johnson 
Rating:
5.0

Customer did not leave a comment.

MICHELLE GARTMANN  |  Overall Experience 
Rating:
5.0

Great staff, well spoken, great communication skills

Ted Setterlund 
Rating:
5.0

Customer did not leave a comment.

Elaine deeg 
Rating:
5.0

Customer did not leave a comment.

Jeff Harings 
Rating:
5.0

Customer did not leave a comment.

Joe Kranz 
Rating:
5.0

Customer did not leave a comment.

Crystalynn Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian McAlister  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barb Hallberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Mcnabb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marritta Hager-Dummer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hanson 
Rating:
5.0

Customer did not leave a comment.

bradley schauer 
Rating:
5.0

Customer did not leave a comment.

Larry Wheeler 
Rating:
5.0

We stored a piano in the climate-controlled unit we were in for 4.5 years. It was still in tune when we had it delivered to our new residence. Staff at U-Haul were always very helpful when we needed it. Great experience!

Ralph Steckman  |  Overall Experience 
Rating:
5.0

Maybe add a mile to the pre rented milage so the person renting doesnt roll off the lot and already have a mile charged. Both times I rented the odometer clicked over to the next mile before leaving the lot.

Adam Weatherbee 
Rating:
5.0

Did not get alliance dolly ordered. Did not get rite code for self pick up. Did not have well enough cell service for pick up or drop off. Employee there was very excellent and friendly. Truck was in nice shape

Wayne Klatt 
Rating:
5.0

Customer did not leave a comment.

James Boraas-Stueber 
Rating:
4.0

Customer did not leave a comment.

David Pedersen 
Rating:
2.0

Better billing, I was informed it would be $50 then ended up paying $120 total.

Eli Lor 
Rating:
5.0

Customer did not leave a comment.

Michael Cimaglio 
Rating:
3.0

The drop off person smelled very badly of cigarette smoke.

Steve Odmark 
Rating:
4.0

The drive in garage doors were constantly broken. The unit itself was nice.

William May  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hannah Erlenbaugh  |  Overall Experience 
Rating:
5.0

Very convenient and I feel safe having my items left in the facility.

Neil Cassellius  |  Online Move In 
Rating:
2.0

The guy who was working at storage at 11 /20 around 11 am was a jerk big jerk rude attitude talked to us like we were idiots and if I could of found a storage and I tryed I would of vacated right then

Stacy Smeltzer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark Donaldson 
Rating:
5.0

The staff were very helpful and knowledgeable. I have rented a lot over the years and by far this was my best experience.

Timothy Goosby 
Rating:
5.0

Customer did not leave a comment.

Roger Peterson 
Rating:
5.0

Paul and his crew are the best around! My go to for all my storage and packing supply needs! Thank you!

Shatriya Newton  |  Overall Experience 
Rating:
5.0

Great service at a reasonable price

Dale Anderson 
Rating:
5.0

Staff was a great help getting it hitched, and lights working! Thanks!

Troy Gibbs 
Rating:
4.0

My sister and I moved our 91 year old dad and we had a good experience with them. Now the moving him sucked, but we were glad to have the truck.

Mary Zenner 
Rating:
5.0

nothing keep the employees you have they were excellent!

Kelly Barka 
Rating:
5.0

Customer did not leave a comment.

RANDALL MATTSON  |  Overall Experience 
Rating:
5.0

The convenience, location (in Chippewa Falls), & unit (area where it was in the building & size) worked perfectly for our needs. The staff was very helpful, informative, and professional from when we first rented the unit in the U-Haul facility throughout our/my two moves (with help in getting boxes, locks, tape, etc.) until I removed the last of what I had stored for the past 2 1/2 years. My total experience was EXCELLENT ~ Thank You to Paul & the Staff for your help and services (A Great Experience Overall)

Kari Tubbs  |  Overall Experience 
Rating:
5.0

Awesome Customer Service very friendly and knowledgeable

James Metza 
Rating:
5.0

Overall happy with my experience using this haul location

Rebecca Solfest 
Rating:
5.0

Customer did not leave a comment.

Erin Sarkkinen 
Rating:
5.0

Came up to Chip to rent the 12x6 open trailer with ramp. Solid equipment. Worked great. Many thanks!

Tim Weiland 
Rating:
5.0

Customer did not leave a comment.

Dawn Miller 
Rating:
5.0

Customer did not leave a comment.

HOPE LOGAN  |  First Impressions 
Rating:
5.0

Staff was very helpful

DEBORAH MINAKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Stalson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karla Towns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cole Brathol 
Rating:
5.0

Customer did not leave a comment.

Timothy Jones 
Rating:
5.0

No complaints

joe newburgh 
Rating:
5.0

Customer did not leave a comment.

Thomas Schick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Fischer 
Rating:
5.0

Customer did not leave a comment.

Robert Atwood 
Rating:
5.0

Customer did not leave a comment.

Edward Williams 
Rating:
5.0

Customer did not leave a comment.

Vincent Gentile 
Rating:
5.0

Customer did not leave a comment.

Daniel Rimer 
Rating:
5.0

Customer did not leave a comment.

Katie Everson 
Rating:
5.0

Customer did not leave a comment.

Paul Iverson 
Rating:
5.0

Great experience with this location!

TIm Morrison 
Rating:
5.0

Customer did not leave a comment.

Adam Pardoux 
Rating:
5.0

Customer did not leave a comment.

Charles Hurt  |  First Impressions 
Rating:
5.0

Storage facility was nice and clean. The staff were friendly and helpful

Brenda Moody  |  Overall Experience 
Rating:
5.0

N/a

Timothy Jochum 
Rating:
5.0

Very friendly and helpful. The facility was clean and organized. The guys that I worked with were friendly and provided some options for me to leave the trailer before the truck was unloaded.

Kathy Guilhas 
Rating:
4.0

Better training so all employees can work on checking in storage units

Charles Shoemaker  |  First Impressions 
Rating:
1.0

I live 5 houses from uhaul in Eau-Claire and had to go to chippewa to pick 1 up. No jot happy

Ron Bridges 
Rating:
5.0

Always very helpful, never rushes you through, helps you with your needs, polite

DEBORAH MINAKER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luke Bassler  |  Overall Experience 
Rating:
4.0

Better rate for wholesale customers. Great got what we needed and used 2 different trucks.

Crow's fleming 
Rating:
5.0

Customer did not leave a comment.

Imose Stewart McCray  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rolly Skifton 
Rating:
5.0

Good people to work with

Duane Henneman 
Rating:
5.0

Great service

Imose Stewart McCray 
Rating:
5.0

Very good communication and help!

Bobby Billen  |  First Impressions 
Rating:
5.0

This was a great experience! Driver was courteous and friendly and communicated with us so we knew what was happening.

LAURIE GARGULAK 
Rating:
4.0

Customer did not leave a comment.

Craig Ahneman 
Rating:
4.0

Customer did not leave a comment.

DANIEL NICHOLS  |  Overall Experience 
Rating:
5.0

Super friendly and helpful. Customer service was top notch!

James Boraas-Stueber 
Rating:
5.0

Customer did not leave a comment.

Jon Buth 
Rating:
5.0

Customer did not leave a comment.

Michelle Waite  |  Overall Experience 
Rating:
3.0

It’s a little expensive but it’s convenient because it’s so close to my home.

jennifer ducommun  |  First Impressions 
Rating:
1.0

Overall the employee handled everything very poorly. Including lying on multiple occasions. Honestly I’ll probably never use U-haul again and I’m going to be telling my friends not to as well. The situation could have gotten someone arrested because a mistake made by the employee. I get he messed up and got scared but overall very poorly handled.

Rachel Henson  |  Overall Experience 
Rating:
1.0

U-Haul needs better communication between the delivery company and customer. I'm just glad I finally got my stuff.

Frank Infelise 
Rating:
5.0

This dude was awesome!! Thanks, Gar bear!

Caitlin Romanowski 
Rating:
4.0

Pick up was a pain. Drop off was great.

Jason Cynor 
Rating:
5.0

Customer did not leave a comment.

Dale Stock 
Rating:
4.0

Customer did not leave a comment.

Tim Theoret  |  Overall Experience 
Rating:
5.0

Above and beyond helpful. We rented storage and moved items in same day. The manager came by and asked if we were done. He told us that if that was all we had it would be cheaper to rent a smaller unit. That is service! Saved us half of what we were going to pay.

BOBBY RIDINGS  |  First Impressions 
Rating:
5.0

Great and quick service on return

Thomas Gavin 
Rating:
4.0

Everything was great!

Randall Buckli 
Rating:
5.0

Customer did not leave a comment.

Dallan Leske 
Rating:
5.0

The employee working could have used help. She was all alone and was checking in fleets of trucks and also trying to manage customers and hooking up trailers. She did an awesome job, but I doubt she'll stay long if she has to work that hard every day.

teresa berg 
Rating:
5.0

Customer did not leave a comment.

Jake Holsclaw 
Rating:
5.0

The store manager went beyond the ordinary in helping me. He is an extraordinary man in my evaluation of observing people in customer service for over 60 years.

dennis simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis simon 
Rating:
5.0

Customer did not leave a comment.

RANDAL WILSON 
Rating:
5.0

Customer did not leave a comment.

chuck sundquist  |  Overall Experience 
Rating:
1.0

Don't give me a bunch of bullshit when I come there to simply drop off a truck that I rented from another location. And we wanted to return one stupid measly box that we didn't use and you wouldn't take it back because we didn't have a receipt. It was one stupid box that was clearly bought at a U-Haul location because it was stamped all over the damn box and the receipt was in the shuffle of all the moving that we dealt with over four shitty days moving so yeah you could have just cut us a break on a $2 freaking box. I won't recommend your location to anyone.

Tammy Lanzer 
Rating:
4.0

Customer did not leave a comment.

Steven Boyce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA KELLY  |  First Impressions 
Rating:
4.0

I closed unit online. I wish I would have gotten an email saying it was clean enough and been closed from my account.

Jacqueline Grindle  |  Overall Experience 
Rating:
3.0

The staff are not particularly friendly or helpful. Anytime I called to ask a question the person who picked up would transfer me to someone else who would transfer me to someone else etc etc until I was back to the first person. It seems like they could all use a little more training.

Justine Bottorff 
Rating:
3.0

I don’t need to hear the employees life story. He was very nice but it took way to long.

John Stevens  |  First Impressions 
Rating:
4.0

Garage doors needs repaired.

Rebecca Hurtgen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sherri Meyer 
Rating:
4.0

Very friendly and quick to get everything returned!

Sherri Meyer 
Rating:
5.0

Customer did not leave a comment.

Greg Peterson 
Rating:
5.0

The guy at the counter was very nice and super helpful.

Ericka Snyder 
Rating:
5.0

Customer did not leave a comment.

Jane Hutchens 
Rating:
5.0

Customer did not leave a comment.

Greg Burnett 
Rating:
5.0

Great location and service, thank you

Michael Court 
Rating:
5.0

Have utilized storage several times. Always have had a good experience.

NANCY Weltzin  |  Overall Experience 
Rating:
4.0

Everything was great, went smoothly and very knowledgeable and experience worker! Thanks

Karon Rynerson 
Rating:
5.0

Customer did not leave a comment.

Paige Hause 
Rating:
5.0

I rented a 6x12 enclosed trailer. Good value compared to a truck. WAY less cost due to the high mileage added charge, .69/mile. If that trailer could be a touch taller I wouldn’t feel like Gandalf going into Frodo’s house. I still have a lump on the head from smashing into the rolled up door.

Jody Wolfe 
Rating:
5.0

Customer did not leave a comment.

Michaela Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCAS ANDERSON  |  First Impressions 
Rating:
5.0

Employees were awesome and very polite. Never had any issues with anything at this facility. Over all experience was very good and easy going.

Alexandrea Erlenbaugh  |  Overall Experience 
Rating:
4.0

Were lefts over chairs and dresser and garden hose in unit.

KATHLEEN ROELL  |  First Impressions 
Rating:
5.0

Paul was very friendly and helpful! I would rent a storage unit from him again if I need to. I’ve also rented trucks for moving and have been very happy with the service! Thank you!

Betty Colins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karin Swor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AMANDA MAYER  |  Overall Experience 
Rating:
5.0

Amazing all around. I had a wonderful experience using the storage facility. I will definitely recommend Uhaul Storage and be using again in the future!

Elizabeth Heller  |  Overall Experience 
Rating:
4.0

I would have stayed,,but raising the prices twice in one year,,🙄 I was in climate controlled area,, I asked if something else opened up in other section,,same storage size,,if I could be notified,,I was told no,,couldn’t notify me,,,the day I moved out,,I noticed a vacant unit,,,if I would have been notified,,I would still be a customer,,

Suzanne Brown  |  Overall Experience 
Rating:
5.0

Great staff super nice guys !

Elizabeth Heller  |  Online Move In 
Rating:
5.0

Staff explained everything very well. They were very friendly and helpful and made the move easier

Brenda Moody  |  First Impressions 
Rating:
5.0

Mr Zilmer is very professional at his job and very helpful at all times . I hallways had a terrible time with my lock on my unit. He was always kind and respectful and very helpful.

CONNIE MARNATI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Perfetto  |  Overall Experience 
Rating:
4.0

GARRY WITH THIS OFFICE IS GREAT!! SURELY KNOWS HIS JOB WELL. WE WERE HAVING SOME ISSUES WITH GETTING INTO THE STORAGE GARAGE LOADING AREA, HE CAME OVER TO ASSIST US RIGHT AWAY WHILE WERE ON SITE. VERY HELPFUL.

Alicia Doup  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Jakowicz  |  Overall Experience 
Rating:
2.0

I rented the storage unit in September of last year and I haven't been back to it or to get into it and I put my own lock on it not knowing that the U-Haul lock that I used to move with your vehicle U-Haul truck was supposed to go on it so up till last month I had my own lock on it and I guess they put the lock on from your facility and they've lost the key when I came in last week Saturday and they said wait till Monday and they still didn't have the key and I had to stay extra days until I got able to get into my storage unit which two of the workers there told me that I could break the lock cuz I could not find the key so I didn't I wasn't able to go back to work or anything because of the simple fact that I had to sit and wait to see if they're going to find the key Monday came they didn't find the key Wednesday came they didn't find the key so I took it upon myself to break the lock the lock on break so I cut the little hole where the lock is I'm not in there and I took the lock off when I got my stuff out and it is so hot in there it's not a storage unit that is cold warm it's just pure hot 3 hours it took me to cut through the steel with the little clippers I had and I love some of my stuff that I didn't want in there of the simple fact I was too tired from cutting the lock and too tired from being sweating and it's not a 24-hour storage unit I got locked out after I want to take the first load at 1:00 in the morning when I left so overall I've still recommended but I don't recommend putting a lock on a storage unit even if the fact that it wasn't yours and I had to sit there and waste for extra days out of my time thank you

JANIE JOHNSON  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

jordyn anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis Weibel  |  Overall Experience 
Rating:
5.0

Awesome, place!!!

Cindy Radtke  |  Overall Experience 
Rating:
4.0

Everything was great with the exception of being short staffed part of the time. Otherwise, we felt that the facility was secure and the staff was friendly.

jerry wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen Mcelligott  |  Overall Experience 
Rating:
5.0

I loved how the peole were so friendly and kind and understanding

KATRINA GRUBE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Jarosz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Hayes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Rud  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Chady  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Duane Kjelstad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristoffer Bates  |  Overall Experience 
Rating:
5.0

The staff was professional, extremely helpful. And went out of their way to help.!

Patrick Fouts  |  First Impressions 
Rating:
5.0

Smooth check in, friendly staff

MELISSA BALDI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMRA FABIAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vanessa Jiskra  |  First Impressions 
Rating:
5.0

Any help (which really wasn't all that much since U-haul makes everything so easy) that we needed from any of the staff was addressed very promptly and very courteously. Good folks.

Marc Wojcik  |  Overall Experience 
Rating:
5.0

Wonderful experience! Love the YouTube explaining how to get into the building it was very helpful

Madison Stai  |  Online Move In 
Rating:
5.0

Great service

Carl Larscheid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Williams  |  Online Move In 
Rating:
4.0

None

DANIEL NICHOLS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter schwab  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Burke Lepper  |  Overall Experience 
Rating:
1.0

Far too overpriced paid for 24 hour access and was denied access due to going in my storage at late hours some staff including site manager where very unpleasant rude and disrespectful

Terrance Kaska  |  Overall Experience 
Rating:
5.0

I was pretty confused about the online move in, I was unsure where to go to start unloading things. I asked at the front desk and the man was VERY helpful. He explained exactly what to do and what to expect. Very knowledgeable. So my confusion turned to a great experience. Customer service was fantastic, the facility was spotless, everything worked as described, our unit was ready, clean. I'm overall very pleased and happy I chose U-Haul!! Thank you!

Gabrielle Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRISHA LARKIN  |  Overall Experience 
Rating:
5.0

I would use u haul again.

Mike Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah Mikalauski  |  Overall Experience 
Rating:
5.0

Thank you for all the help at the Chippewa Falls, WI UHAUL Store. Great crew there!

Sarah Raith Sencibaugh  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joellen Bonk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Vaughn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Jarosz  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda Hannah  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Hosch   |  First Impressions 
Rating:
3.0

I felt the information in the email was not clear. The phrasing for my "access code" should instead have been worded as my "arm/disarm code" or my "unit security code". Also I was not happy to be called on my second day of the rental and questioned if I was moving in or if I was moving out.

Patrick Marr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas Gruhlke  |  First Impressions 
Rating:
4.0

Staff were very helpful with my storage needs!!

Natalie Sewell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelia Jeska-Vennie  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna Hjelmstad  |  First Impressions 
Rating:
5.0

Will definitely recommend!

Kyle Bauch  |  Overall Experience 
Rating:
5.0

I didn't have any problems at all and if I ever need a storage again I will recommend you all any day.

Chante Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen Kilber  |  Overall Experience 
Rating:
4.0

The only issue was even with reservations not guaranteed size unit reserved. A women I talk with really did not know how it worked. But manager very nice and Gerry did great job. Love being able to unload/load enclosed building

Tracy Emerson  |  First Impressions 
Rating:
5.0

Great service

Carl Larscheid  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dorian Benson  |  Online Move In 
Rating:
5.0

First storage locker wasn't a 5x10x5 as I thought it was 5' wide and deep and 10' high,, so getting a small apartment inside of it wasn't possible as I had asked. Once this was discovered the Faux pas on the size of my unit my brother contacted I believe the owner and it was fixed by getting a 10x10 unit which costs more but truthfully the room was needed so I appreciate the quick fix for me and will continue to do business with my local U-Haul dealer. Thanks

Ryan Devall  |  First Impressions 
Rating:
5.0

Staff is really friendly and helpful

Pamela Rosenow  |  Overall Experience 
Rating:
3.0

It was frustrating that the bay doors are often out of order and few staff, making service slow.

Tracy Humphress  |  Overall Experience 
Rating:
5.0

Quick and easy

Deborah Fraley  |  Online Move In 
Rating:
5.0

No issues. Very straightforward.

Christopher Sladowski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kris Phillipson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Kascht  |  First Impressions 
Rating:
5.0

I was more than pleased with you easy the process was. Big thank you.

Kent King  |  First Impressions 
Rating:
5.0

Great people and great facility

SHAUGHN DARLING  |  Overall Experience 
Rating:
5.0

Was able to do everything online which made it very convenient for me.

Betty Colins  |  Online Move In 
Rating:
3.0

Unit was offered to me as a "5x10," I didn't realize that this meant 5x5x10, as in a 5x5 unit that you can go 10 feet high in. I got a late fee and nasty gram from you even though I thought I had ser up automatic withdrawals for those. A friendly reminder prior to tacking on a late fee the very first month would be much more customer friendly, but I've come to the sad conclusion that uhaul does not care, even a little bit, about their customers. Between the storage issues, problems with my Uboxes and don't get me started on "Moving helpers," it's quite obvious that uhaul has designed their systems and policies to extract as much money out of customers as possible while providing customers as little as possible. I get it, it's capitalism, that is the function of business, provide shareholders with the greatest profit margin possible. When that margin comes at the cost of your customers though, eventually your business will topple. As I've said to others from uhaul along the way, I hope that you and yours live long and interesting lives. You've certainly added enough stress to mine.

Matthew Strickler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Pyun  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Stalson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantel Anderson  |  First Impressions 
Rating:
3.0

You need ac in storage heated area...it is really warm 🥵 people can't take the heat in there

Lori Andersen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Renneke  |  Overall Experience 
Rating:
2.0

Didn't like the location of my units. Way in the back!!! I was told there was not a unit closer to the door because the back had to be filled first. I then seen other customers be given a closer unit. The young guy insulted my intelligence, and said they had to fill the back location first, unless you were a senior citizen. Yeah sure!!!! That's why I read first come first serve! Thats why I investigated and many were not as far as me. I was the only one back there by my units at the time, and knew that was a lie. I seen many other units in the front filled with locks. My first unit was closer! There was no one by my unit, until a year later. I believe my skin color had something to do with it (Native American, Spanish, and AfricanAmerican). No I am not throwing out a race card, just my experience, where in Chippewa Falls, WI racism is the norm. I left because of the unfair treatment of my kind of people or being black. I was use to the treatment, which one should never get use to but didn't care for it. This incident did make me think about unfair treatment more often at times toward my people: I felt like those on the (the back of the bus, black only restaurants, and unfair minority ordeals for my blacks ancestors and other cultures, how they must of felt...and It effects me still!). I started to wonder if all Caucasian are starting to be like this, until I moved to Chicago and met wonderful people. Also I paid the young blonde head guy, cash for the first month storage (to be 2 months ahead), but Paul the manager said, the young man did not applied it to my account. The young man, put I had used my free month storage payment instead. This only put me a month ahead. That was not the case and I have no reason to lie! I also had proof (of a person standing there). Paul told me that with it being cash, I wasn't able to provide proof, so I lost money. And this could have cost me my storage unit, which my entire household was in. So I was not a happy camper. From then on, I always paid my bill very early and got a receipt right away, paid with the same card. I am out of $154.00. I believe its because my skin color once again which is sad. But These two issues were the only problems I had and because I used cash and didn't get a receipt at the time, it's just unfortunate experience of my movin on my end. I learned to cover your investments any way necessary.. Well, at least I can say; after the incident, the next 3 yrs of service there was great. The rest of the staff were great. Paul is great manager and goes way beyond to help customers resolve issues, even though he couldn't resolve mine! I never seen that guy who took my money again. If it wasn't for my move in issue. I would have rated 5 star given you excellent review. That is why, I only gave it 2 stars. This location was great other than my move in day (with the too far unit issue 1475/1477, and lost of money). I would most definitely recommend it. I also want to thank your customer service. They do a great job

Charlene Underwood  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shon Derifield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Maranville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Brundidge  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Denise Geroux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Magnus  |  Online Move In 
Rating:
5.0

All the staff were fantastic but Paul and Sammie were so great

Alycia White  |  Overall Experience 
Rating:
5.0

I liked that my stuff was always watched and nothing damaged I liked that you could access the storage anytime and it was very reasonable for a month very excellent place to store your stuff 🙂

Kyle Reilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate Rosenberger  |  Overall Experience 
Rating:
4.0

Very friendly and helpful, but a little short on manpower.

jerry wagner  |  First Impressions 
Rating:
2.0

Units did not have a lock inside the unit as advertised. I rented a 10' x 15' unit but ended up getting a 5x10 and 10x10 unit. Units are smaller than advertised and one unit has a column in the corner that further reduces the use of the space. Side wall supports further reduce space.

Larry Sommerfeld  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Melanie Kollwitz  |  Overall Experience 
Rating:
5.0

Excellent experience renting from this Chippewa Falls facility! Clean, organized, secure and the management team is extremely efficient, friendly and went out of their way to help in anyway they could! Check in & check out was quick and seamless. Great job!

Sharon Kilroy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darren fredrickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN ZAKOSKI  |  First Impressions 
Rating:
5.0

Great

Josh Hurt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Emerson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Recore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faith Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian McAlister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Sachs  |  Online Move In 
Rating:
5.0

Sami made the whole experience very easy and interacted with us, which I consider part of excellent customer service!! Not only did she thoroughly explain everything and make sure I understood how I was able to use my code to enter, she related to us as people as well & joked around & laughed. Excellent service all around!!!

Ami Ericksen  |  First Impressions 
Rating:
5.0

Paul Z was very friendly and so helpful. everything went smoothly with his assistance. Thank You so much for your help Paul and great kindness.It was very much appreciated! i also want to comment on the location. it was perfect! I will use U-haul again, if necessary, for my moving needs. Wonderful experience overall!

JANELLE DAWSON  |  Overall Experience 
Rating:
5.0

We just looked at our situation and we could save $900 a year and felt we could fit everything in our garage and still park cars. Then finding out a day later rates were going up only made our decision easier. Very nice facility, very clean and professional.

Jeffrey Kahl  |  Overall Experience 
Rating:
1.0

Was billed for July storage charge on 25 June 2022. Moved out of 5 storage lockers 28 June. Was told they do not pro rate storage charges so I paid for a month of storage on 5 lockers that I am no longer storing anything in. Thanks uhaul .

Ernest Hunkins  |  Overall Experience 
Rating:
5.0

If I find myself in need of storage again, I will definitely look to you first

Carolyn Craft  |  Overall Experience 
Rating:
2.0

We were left without a storage unit and had to downsize. Reserved a storage unit months in advance to get told there was not one for us. Did not get a discount or money off.

Alexis Gauthier  |  Overall Experience 
Rating:
5.0

I would have kept my storage unit but with the price increase I just didn’t think that the value of keeping it and paying a higher price was worth it.

jason Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES KOZLOWSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE SANDOVAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jameson Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Boyce  |  First Impressions 
Rating:
4.0

The only complaints I have is how far we had to cart our things to our unit. For us personally, it was very inconvenient as I'm putting almost an entire household in storage. The other complaint I have is a couple of times we came to our unit, there was someone sleeping in a vehicle parked inside the garage.

MCKINLEY LEIPNITZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Jones  |  First Impressions 
Rating:
2.0

The storage unit had another tenants stuff in it when we opened it, as well as garbage. We had to clean it before we could use it.

RENEE ERNSTING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Davis  |  Overall Experience 
Rating:
5.0

Always felt very safe even though I was by myself sometimes. There were always carts available to use no matter how many people were there. Nice to be indoors with bad weather outside. Nice out guy was very nice.

Paula Young  |  Overall Experience 
Rating:
5.0

Very professional

Wanda Glass  |  Overall Experience 
Rating:
5.0

.

Tim Theoret  |  Online Move In 
Rating:
5.0

I'm very surprised and happy with my decision to choose you to store my belongings.

Dean Olson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy Burke Lepper  |  Online Move In 
Rating:
5.0

I love the fact that my belongings are safe and secure and protected from to the weather

Richard Sanderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nona Zaruba  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Kennedy  |  Overall Experience 
Rating:
5.0

Thank you very much

John Martin  |  First Impressions 
Rating:
5.0

Thanks Terry! Thanks Paul!

Kristine Berray  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Hyland  |  Online Move In 
Rating:
4.0

Was exactly what I needed.

David Hoyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Prince  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Nelson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Dobos  |  Overall Experience 
Rating:
5.0

Very helpful and very clean office area and storage unit very clean also

Nancy Prince  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marritta Hager-Dummer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david galer  |  Overall Experience 
Rating:
5.0

Wasn’t quite sure what to do, so had to find someone and ask. And I set the alarm off, but it wasn’t a problem and the person I talked to was super helpful and friendly. It is sooo easy to use!!

Michele Kressin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Monty Helm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanene Gioia  |  First Impressions 
Rating:
5.0

Clean well lit and secure. Priced well to boot!

Douglas Ormson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David Hoyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Firari  |  Online Move In 
Rating:
4.0

My only issue was that the width of the 5x10x10 door was considerably narrower than 5 feet. It made it very difficult to get a couch through the door with a wall right across from it. Other than that, everything was great; love the indoor storage.

Diane Vaughn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nona Zaruba  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sam Sorenson  |  First Impressions 
Rating:
5.0

Thanks to both Paul and Greg for all that you did in helping me!! I really appreciate it!!

Chad Preston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce King  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Brooks  |  Overall Experience 
Rating:
4.0

Except the leak which got my stuff moldy in a climate controlled unit everything was good

Carol White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail Eytcheson  |  Online Move In 
Rating:
4.0

The facility was great. Love the big doors for my box truck and the indoor loading area. Carts are available. Worked well for my storage during remodeling.

micheal hucek  |  Overall Experience 
Rating:
5.0

Terry was very thorough and helpful in getting our units rented and explaining the facility and offerings.

Ryan Carlson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BO BEHRENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Hedrington  |  First Impressions 
Rating:
3.0

Chippewa falls uhaul was very helpful, Eau Claire was NOT. That was the location I was supposed to be at, apparently they are not cleaning out their units to make their numbers look better. So people like myself are inconvenienced and have to drive an hour round trip for her dorm room furniture

COLLEEN SCANLAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane Abel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janelle Stearns  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jesse Cooper  |  Online Move In 
Rating:
5.0

Very courteous and helpful counter person.

Steven Nelson  |  First Impressions 
Rating:
3.0

Only problem is my stuff in storage got wet because the roof leaked

John Miller  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

gail klich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Worthington  |  Overall Experience 
Rating:
5.0

The customer service gentleman on duty was excellent. Very helpful.

Tammy Gallant  |  First Impressions 
Rating:
3.0

Here is the problem! When I signed up I asked the person at the desk to set me up as auto pay. When I got the first email bill I realized that it wasn’t done. I called the phone number and after a 30 minute hold I paid online and tried to set up autopay, it was confirmed I thought. I therefore go Oreo the July bill as I thought I had auto pay. When I got. A late notice with a 40$ late fee. I called again and after a 22 minute hold got to a person who said he put me on auto pay and charge me 149$ for the two units. He said he didn’t have the authority to waive the late fee. Said he would transfer me directly to someone who could. I was placed right back in to the call in line and a projected 26 min hold. I hung up . This morning I was charged the 40$ with no explanation.The phone system is awful and answered by people with no authority. VERY FRUSTRATING!!

Roy Schlachtenhaufen  |  First Impressions 
Rating:
5.0

The automatic lighting was inconvenient, as it kept going off, making it difficult to access the unit

Jeanne Jentsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarrod Nelson  |  First Impressions 
Rating:
3.0

When sent the move in information a brief explanation of where the unit is located in reference to the building would be very helpful (inside, outside, behind building, etc.) Also I was told there would be a lock provided in my storage shed and there was not. Not a huge deal, but still a minor inconvenience.

Thomas Loos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jack Henneman  |  Overall Experience 
Rating:
4.0

The linoleum tile flooring is half-missing & very dirty in one storage unit, but the other unit is great. Keeping the building at max 85 degrees is a little too warm in the summer (we were sweating buckets when the building was at 80). Overall though, I really like this facility. It's secure & clean, and the people are friendly.

CHRISTINA HANSEN  |  First Impressions 
Rating:
5.0

I appreciated the easy overall experience with zero issues over two years of using the facility.

NICK SMITH  |  Overall Experience 
Rating:
5.0

I liked everything about the process except for the fact that I was assignef two 5 x 5 units rather than one 10 x 10 so I needed to go to the front desk to get a 10 x 10 unit. I would assume that was a system issue, not an on site issue.

Elizabeth Hayden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa Mchugh  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anthony Monetti  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Heitzenrater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE BENSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine Ninde  |  Overall Experience 
Rating:
3.0

I had no choice but to come into the store as nobody answered the phone at all. I was on hold every day for a week and at least an hour at a time. So I finally drove into the store to talk to a person. That was disappointing to have no one answer the phone!!

Carol White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Dorn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Macy Townsend  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janine Fenner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darren meller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicholas Krenzelok  |  Overall Experience 
Rating:
3.0

Neither one of my units had a lock in them.

JENNIFER CATURIA  |  Online Move In 
Rating:
4.0

You need more than 1 person at that facility to help people. To check in and out. Otherwise i would of rated it excellent.

Paul Heitzenrater  |  First Impressions 
Rating:
2.0

In an email I received, I was told that I would have 24 hour access to my possessions. However, I arrived at the Lake Hallie location at 10:15 one night to find the doors locked and my access denied. I was moving my things from Eau Claire, so this was very inconvenient for me to have to drive back with all of my things and wait until the next day to unload. Upon further investigation, I did find the correct access hours online at the very bottom, but I am frustrated that the information online was inconsistent with information in the email.

Lauren Heinz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Ninde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Rettinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Rebne  |  First Impressions 
Rating:
5.0

can't see my units online. this is UHauls fault and not the GM at this specific location.

Nicholas Wiemer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica Neumann  |  Overall Experience 
Rating:
2.0

There was no staff that I could find at the Chippewa location, my daughter and I needed help luckily there was another family to help us with the unit and the lock. I reserved a spot online for Eau Claire weeks ago, drive there to find that all units were sold. I had to drive 30 min out of our way for this. The guy in Eau Claire was kind and patient with my rant. This is awful for uhaul to put this extremely poor service on the backs of your workers. I will never again rent from uhaul for storage

COLLEEN SCANLAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connor Kiecker  |  First Impressions 
Rating:
5.0

Manager at this Uhaul facility was very efficient, patient and helpful while straightening out my credit card issue.

Sharon Kilroy  |  First Impressions 
Rating:
5.0

The worker was pretty crabby and wouldn’t believe me that the door didn’t open

Riley Jorgenson  |  Online Move In 
Rating:
5.0

This was easiest part of my move In and out and Employees were knowledgeable helpful and very courteous. I would definitely recommend U-Haul storage everyone I know

David Gustavson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Kouba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanene Determan  |  Overall Experience 
Rating:
4.0

Lock was not in the unit as it should have been, but the facility manager quickly remedied the situation.

Thomas Huffcutt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy Rud  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Teresa Ditsch  |  Overall Experience 
Rating:
2.0

clerk was rude and not helpful

Douglas Hyneman  |  Overall Experience 
Rating:
2.0

The instructions were not clear regarding the vehicle entry areas. 2 of the vehicle entry doors did not even work (open). I was able to gain access to the storage areas and my unit without entering my personal key code. There was no lock in my unit as explained in the instructions, making me go back and forth to the office. I had to go to the office 3 times to complete my initial access to my unit. Staff was not as friendly or helpful as I expected.

Angela Czech  |  Online Move In 
Rating:
5.0

Staff was great. Next time I move. I will use Uhaul!!

Jeffrey Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Opal Kemp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Cooper  |  First Impressions 
Rating:
5.0

Top rate facility. The fact that carts are available for moving items was a real plus, in addition to having the ability to load and unload inside. The staff was very helpful and friendly. This facility is best in the area and seemed to have any size unit needed. The storage units themselves are well kept and monitored by staff so you know your items are secure.

John Liddell  |  Overall Experience 
Rating:
5.0

The facility is clean and secure. I was shown how to access the building and taken to the storage unit after I set up the rental. It was really great that there were mattress carts and flat carts available to move items in and out of the building. A great experience overall.

robert kortes  |  Overall Experience 
Rating:
5.0

The gentleman was very nice and curious. He offered a few goodies to real me in. I was happy with my service.

Lisa Staehler  |  First Impressions 
Rating:
3.0

There was supposed to be a free months rent on storage if renting a uhaul. I believe we spent almost $2000 around December 1st and we asked about it February 18th and we never received it. David

DAVID HAAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Wold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Faschingbauer  |  Online Move In 
Rating:
5.0

Very clean and easy to unload and load. An excellent place to rent a storage unit. Would recommend it to all.

Renee Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Richmond  |  Overall Experience 
Rating:
5.0

Easy to move in, great unloading area that we could pull the 26’ truck into and stay warm and dry during the unloading process. Very nice facility.

sarah Schliesmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Mikow  |  Overall Experience 
Rating:
5.0

Employee was knowledgeably, friendly, and helpful

Douglas Hyneman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrina Gunderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Sessions  |  Overall Experience 
Rating:
5.0

This is by far the best self-storage facility I have ever rented from. I highly recommend this one in particular to all those in need of this service. Great guys there, totally and for real they are!!

Frankie Alone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsey Rykal Gleason  |  Overall Experience 
Rating:
5.0

Thanks Paul and your staff for a clean and well kept facility.

Gregory Barney  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rachel Christiansen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Beaudette  |  Overall Experience 
Rating:
5.0

Very good experience. Thank you!

Steven Tannler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Walters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Henneman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monty Helm  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mary Christian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mavis Severson  |  Overall Experience 
Rating:
5.0

I will always choose U-Haul over anyone as long as the prices stay where they are thanks

Mike Bedell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Kouba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Tannler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Todd Meyers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Sackman  |  Overall Experience 
Rating:
5.0

The U-Haul on Prairie View Road in Chippewa Falls is the finest U-Haul facility I have ever seen. Huge selection of trucks and trailers, all the supplies in stock, and the storage facilities are beyond compare: dry, clean, well-lit, secure and convenient. I would recommend them without reservation.

Katherine Schulz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan Rogness  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Gorton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie Ehr  |  Overall Experience 
Rating:
5.0

All of your staff, about 3 guys, were very friendly, helpful, and knowledgeable. I commend them all. Tom Docter

Tom Docter  |  First Impressions 
Rating:
5.0

Everything was great

Arthur Sprague  |  Overall Experience 
Rating:
5.0

Fritz, Terry, & Paul always give awesome service. The others were not so warm in the past. These three men are outstanding and awesome. Thank you

Charlene Underwood  |  First Impressions 
Rating:
5.0

Nice newer facility, friendly cooperative staff

Carl Miller  |  First Impressions 
Rating:
4.0

Window on truck was not cleaned. Very little gas in truck. Dash board lights did not work.

Donna VanDyke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike Wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Bergerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachel Christiansen  |  First Impressions 
Rating:
3.0

While the facility and staff were wonderful at Chippewa Falls Location, U-Haul policy and impersonal customer service on a company level will have us never recommending or using their services again. We rented a unit for our college student, paid a year in advance, needed the unit until June 1st, and per policy had to pay the entire month of June, no prorating. $45 for one day. If storage is needed at a later date, we will for sure look for a company that values their costumers hard earned dollar and loyalty.

Justin Powley  |  Overall Experience 
Rating:
4.0

I took one star away because I did not receive a diskus lock that I thought was to be provided. Not a huge deal I just went out and bought one. Otherwise no problems.

Natalie Collins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mike Wolf  |  First Impressions 
Rating:
5.0

The GM is a very nice guy. I live in Eau Claire and need a storage unit about once a year and I will only use the Chippewa Uhaul because it is clean and efficient.

Blake Graskey  |  First Impressions 
Rating:
2.0

I was quoted one price by an employee, which I will not name and then another employee raise the priceand let me think I was getting it for the lesser price until I went to sign the papers and it was put on my debit card! So everyone please beware! I called them as soon as I got back to my place and ended up having to accept the price that I was given. Everyone is really nice though.

Linda Summers  |  First Impressions 
Rating:
5.0

Excellent service! Friendly customer service.

Kelly Bonner  |  Overall Experience 
Rating:
3.0

Too Expensive

Jon Perry  |  Overall Experience 
Rating:
4.0

Awesome set up and I really like the pull in and unload feature and the carts for customer use. The staff was very friendly and facility was clean.

Holly Bergerson  |  First Impressions 
Rating:
5.0

Definitely the best storage facility I've ever had access to. Prices are fair and the facility very clean and welcoming. Love the unload garage area. Staff was right there to help and very respectful and checked in very smooth.

Alexandrea Erlenbaugh  |  First Impressions 
Rating:
2.0

Idea great on paper not to mention recycling a large "out of business kmart store" and doing storage units ! Great idea . Until the moment comes to put ur ststuff in. A 2 room house would take forever because u have to cart small load to the equivelent of the back of kmarts. I would never use this place again due to th e serious hassle of carting in n out my stuff. A shame no doubt . Id cut atleast 1 pathway for a truck down th the middle with a couple branchs. Other then that im guessing it would fail

kyle omund  |  Overall Experience 
Rating:
5.0

Very smooth process. Excellent customer service. Loved being able to pull truck inside and that carts were available.

Margaret Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Effertz  |  Overall Experience 
Rating:
5.0

The garage is a huge bonus. Being able to pull your vehicle inside out of the elements is a tremendous advantage. The location in Chippewa Falls is top of the industry.

Carrie Heath  |  Overall Experience 
Rating:
5.0

Very helpful and nice staff. The building and storage unit was very clean and well maintained.

Eric Shelton  |  First Impressions 
Rating:
5.0

excellent all the way

Paul Kitchen  |  Overall Experience 
Rating:
5.0

Very good ! Easy to get in and out of. Clean, price ok with what they had to offer. I will use again if the need comes about .

Dean Collinson  |  Overall Experience 
Rating:
5.0

All the staff that I encountered were friendly and willing to assist to make each visit memorable. The manager communicated the policy and procedures and always made sure the customer were satisfied

Erinn Zillmer  |  Overall Experience 
Rating:
5.0

Great facility.

lynne czischki  |  Overall Experience 
Rating:
5.0

No issues

Gayle Timo  |  Overall Experience 
Rating:
4.0

Guys were very helpful,even tho i was a little crusty after driving 7 hrs thru Indiana and Chicago. professional and efficient

kyle omund  |  First Impressions 
Rating:
3.0

unfortunately there was only one staff working, it was a very busy day, with approximately 8 customers in the hour and 15 minutes I was there. I returned later in the day for instructions.

Brenda Beaudette  |  First Impressions 
Rating:
3.0

My initial interaction was with Kevin. He assigned me a climate controlled unit, I didn't want. Paul Z credited me with 1 month free & a credit for the overage. Contact by phone is difficult.

Jeanne Jentsch  |  First Impressions 
Rating:
2.0

TOO MANY COMPLAINTS TO LIST HERE!

Ojars Zvaigzne  |  Overall Experience 
Rating:
5.0

Paul , manager is very competent and helpful

elizabeth ostoja  |  Overall Experience 
Rating:
5.0

The drive-in stalls were large and well marked. Inside was well lit, felt very safe.

Mel Ott  |  Overall Experience 
Rating:
5.0

Love the new facility. My experience was great with moving in and out with one exception: the so called “music.” Stop playing it. A tape on book would be better. Silence is free.

Will Skora  |  Overall Experience 
Rating:
5.0

Great service. Thank you! :)

CHRISTY FINGERSON  |  Overall Experience 
Rating:
5.0

Paul did a great job on finding us the perfect storage room and location.

Liz Pietz  |  First Impressions 
Rating:
5.0

Great

Tommy George  |  Overall Experience 
Rating:
5.0

It was exactly what we needed moving out our college aged son.

Patrick Lijewski  |  Overall Experience 
Rating:
5.0

The service was excellent. The staff was polite, friendly and courteous.

Douglas Forrest  |  First Impressions 
Rating:
5.0

Very helpful, friendly. Very happy with my experience at u- haul

John Tschida  |  First Impressions 
Rating:
5.0

Not enough characters for me to fully express myself. Bottom line, the Chippewa Falls facility is top shelf in service and knowledge.

Ralph Steckman  |  First Impressions 
Rating:
5.0

Very impressive operation.

Jim Delestry  |  First Impressions 
Rating:
5.0

Thank you for the clean storage unit. We’re ently moved to this area and needed a place to store stuff while we made the adjustment. Your place was close and handy. I recommend you to anyone Skutleys

James Skutley  |  Overall Experience 
Rating:
5.0

We rented a truck and they gave it to use for 24 hours so it was great!

Tia Andrews  |  Overall Experience 
Rating:
5.0

Paul & his team are simply AMAZING. Fantastic customer service from everyone there. Facility was always clean. All supplies were easily available for purchase. They are an asset to your Brand.

Teresa Nash  |  Overall Experience 
Rating:
5.0

Very helpful and a very nice business

lynne czischki  |  First Impressions 
Rating:
5.0

They were very helpful in getting us set up with a storage unit. The owner spent extra time answering all our questions. Very friendly staff, and great customer service!

Heather Marvel  |  First Impressions 
Rating:
5.0

Excellent service!

Geralyn Filtz  |  First Impressions 
Rating:
5.0

Quick response time. Professional and friendly

KELLY WRANOSKY  |  Overall Experience 
Rating:
5.0

Nice people.

Tong Lee  |  Overall Experience 
Rating:
5.0

The GM Paul was very helpful and wiling to help. I would recommend people go to this store for rentals and storage.

TERRY ZILLMER  |  First Impressions 
Rating:
5.0

N/A

Dean Collinson  |  First Impressions 
Rating:
5.0

Great on time service.

Brenda Huebner  |  Overall Experience 
Rating:
5.0

The facility, availability, friendliness of the staff, were all outstanding! I highly recommend this facility to anyone looking for storage or any other U-Haul services! Kimberly

Kimberly Riebe  |  Overall Experience 
Rating:
5.0

Love this xtra clean and super huge storage facility. We also rented trailer and truck from Uhaul that made our move a very easy way get up here. This location in Chippew Falls is the best!!

Steve Goodspeed  |  Overall Experience 
Rating:
5.0

I am very pleased with the storage unit and unloading/loading inside out of the weather elements.

Adelaide Farmer  |  Reservation 
Rating:
2.0

Box was delivered late.

Emily Bacon  |  Overall Experience 
Rating:
5.0

very professional and personable staff

Gary BROWN  |  Overall Experience 
Rating:
2.0

Was charged a storage fee for the 3 boxes used for the move, even though the facility was not able to deliver the boxes due to not having a driver. I was told I would be reimbursed, still waiting.

Pablo Trujillo  |  Overall Experience 
Rating:
1.0

I have never used this facility. However my experiences with uhaul were not overly pleasant, and this type of confusion was a major part of that. Very poor communication and understanding

Megan Finley  |  Overall Experience 
Rating:
5.0

Paul is a great and friendly person! I will rent again! Easy pickup and drop off! Thank you!

diane Alexander  |  Overall Experience 
No reviews have been submitted for this location.

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